STUDENT COURSE CATALOG
Empower Yourself: The Dignity of Work
Work itself is fundamental to how human beings realize their destiny in this world. To be
deprived of work, to be unable to provide for one’s family and oneself, is to become not only
economically vulnerable, but also humanly stunted. Even the threat of job loss is enough to erode a
sense of personal dignity and self-worth. Work, whether a paid job or unpaid work in the home, as a
caregiver, or in a volunteer capacity is fundamental to human nature and its expression.
This connection between work and human dignity lies at the core of progressive values.
Progressivism is deeply rooted in the struggles of ordinary people to realize a decent life for themselves
and their children. While progressivism is informed by the Enlightenment ideals of freedom and equality,
it is most characterized by its focus on economic struggle. Progressive values dictate that people need
both a means to practical economic advancement and respect for their human dignity and equal worth.
Work is fundamental to the truth of the human condition. Through work, people become who they are
intended to be.
Human dignity, therefore, should not be regarded as passive, but as active. Human potential is
more fulfilled when people have the means to express their creativity, and an important way they do
that is through work. When people are denied the ability to work, they are denied the dignity that
comes with that work. Society thus has both a practical and a moral obligation to promote economic
systems that allow for the widest possible expression of human potential through work. Progressives
recognize the fundamental link between sound economic practices and respect for human dignity.
Progressives, therefore, have a deep-seated commitment to helping create and sustain economic
systems that draw upon and stimulate human creativity.
In the last decade, however, our economic system has produced fewer and fewer jobs, and the
jobs it has produced are more in the lower-paying, service sector. Tax cuts for the wealthy, wage
suppression tactics, undercutting unions, and other deliberate practices created almost a decade of
declining or stagnant wages and slow or no real job growth. These tactics increase profits at the expense
of workers. Many Americans have had to work two or even three jobs to make ends meet, sacrificing
family time and even adequate rest to make even a modest living. These kinds of jobs do not honor
human dignity; they erode a sense of self-worth and contribute to a sense of helplessness and despair.
They are a direct attack on the fundamental dignity and worth of human beings as expressed through
their work.
In these next years, we need not only an economic stimulus, but a moral stimulus as well. The
moral stimulus is rooted in a return to the core progressive value that human dignity is respected when
the majority of citizens are able to participate in a meaningful way in both their economic and their
political life as a society.
Cole Holland Training Center is centered in the progressive ideal that work is fundamentally good
for individuals, family and society – it is our intention to engage students in the pursuit of training and
education that will lead to meaningful work – work that defines each person as a valued and
contributing member of society as a worker, taxpayer and citizen. Thank you for considering Cole
Holland Training Center for your health care vocational training.
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Student Course Catalog – Revised September 2011
Cole Holland Training Center 2355 S. Technology Dr. SLC, UT 84119
801.759.5164 www.coleholland.com 385.351.0263
Cole Holland Training Center’s mission is simple; to offer vocational healthcare programs that
will lead to gainful employment in an entry-level position, delivered in an environment that is professional,
diverse, respectful, and caring. Our only measure of success is the success of our students in obtaining an
education that leads to a rewarding career and a satisfying personal life.
Respectful communication and dialogue is central to creating a learning environment that meets the
specific needs of each individual student. It is our intention to thoughtfully address each student as an individual,
and to make certain our programs are provided in the most appropriate environment for learning. The allied
healthcare provider is a trusted professional in the health care community; practicing in an atmosphere of
independent judgment and integrity. Integrity is a critical quality that must be present in the classroom and in
practice. All students are expected to conform to the standards of the Honor Code (found in the Enrollment
Agreement), and demand compliance from other students.
ABOUT THIS CATALOG: Cole Holland Training Center is committed to continual assessment of our programs in
order to enhance learning. For this reason, some items in the Catalog may change from time to time. This
flexibility is essential in providing the best quality programs and experiences for our students.
If a course was offered or required under a previous catalog and is no longer offered, a student will be offered a
substitute course to satisfy the graduation requirements. Students may graduate under the catalog in effect at the
time of their initial enrollment or under any subsequent (later) catalog. Any changes to curriculum standards or
requirements will NOT adversely affect tuition costs. All changes to the catalog will be provided to students as
addendums and will act as binding as the catalog itself. A student’s transcript will reflect the course name,
number, clock hours, and credits that are in effect at the time the course is taken by the student.
In the event of any inconsistency between the information contained in this catalog (other than official
addendums) and any other material in flyers, pamphlets, or the website etc., the information contained in the
catalog shall take precedence. Cole Holland Training Center is not responsible for information or oral claims made
by staff, employees or others that run contrary to the official Course Catalog.
ACADEMIC CALENDAR: PRINTED AT THE BACK OF THIS CATALOG
ACADEMIC PROGRESS: Standards of Satisfactory Academic Progress: Standards of Academic Progress (SAP): The
standards for academic progress are published on the website and in the course catalog. These standards are
consistently applied to all students. It is important for students to demonstrate continued progress toward their
educational and graduation goals. Standards of academic progress are consistently applied to all students in each
program. Students are required to maintain the following standards of satisfactory academic progress (SAP). SAP
is calculated at the end of each term (or at the end of each program if the program is shorter than the length of a
term (10 weeks). Students are expected to be continually aware of their progress toward their completion. A
student who fails to meet the standard of progress (SAP) will be notified by email at the email address in the
student record; however, failure to receive notification will not change the SAP status.
Qualitative Progress Measure: Minimum Grade Point Average (GPA) achieved after each evaluation period
(courses) or term. Students are expected to successfully complete classes with passing grades. A student must
have at least a 2.0 cumulative GPA (based on all terms of enrollment) and at least a 2.0 term GPA during each
period of enrollment. (Many state certification exams require students to graduate with at least a 75% pass rate –
which is a 2.2 cumulative GPA for the program).
Quantitative Progress Measure #1: The Pace of Progression or Completion Rate each Semester. After enrolling
in classes, students are expected to successfully complete those classes. Students must complete at least 75% of
the clock hours in which he or she has enrolled during each program that is shorter in duration than one term (ten
weeks). Students enrolled in term length programs (at least 1 ten week term) must successfully complete a
minimum of 67 percent of all hours attempted. The number of hours needed to reach the 67 percent minimum is
rounded up to the nearest whole clock hour, e.g., 14.6 clock hours calculated to reach 67 percent results in 15
clock hours being needed to meet the quantitative standard. A student must also achieve a cumulative
completion rate of 75% of all courses attempted during the enrollment period. Only passing grades count as
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Student Course Catalog – Revised September 2011
Cole Holland Training Center 2355 S. Technology Dr. SLC, UT 84119
801.759.5164 www.coleholland.com 385.351.0263
successful completions. Incomplete, in progress, failing grades, and drop/withdrawals are not considered
completed courses, but are considered attempted courses, and will be calculated in the 75% completion
requirement.
Quantitative Progress Measure #2: Maximum Time to Complete a Certificate Program
To ensure that students complete programs in a reasonable amount of time, a limit set by law has been placed on
the number of hours that a student can attempt. That limit is 150% of the minimum number of hours required to
complete a program. For example, if a certificate program requires 80 clock hours for completion, a student must
complete the certificate program within a maximum of 120 attempted clock hours. Once a student reaches the
150 percent limit or it is determined that a student cannot complete the program within the 150% limit, the
student will no longer be eligible for federal financial aid (Cole Holland Training Center does not yet offer Title IV
financial aid) and will be dismissed from the program. Several variables are considered when calculating the 150%
limit and the satisfactory progression rules. These variables include, but are not limited to:
 All attempted clock hours are counted (even if you were not receiving aid to pay for them). Attempted
hours are the hours in which you are enrolled in every semester.
 Any transfer hours that are accepted from other colleges and applied toward the completion of your
program are counted in the maximum time frame. If you have previously attended any college, you must
submit official transcripts from all previous colleges prior to any financial aid being released.
 If you repeat a course, both attempts will be counted in the maximum credit hours and progression
calculation, even if you did not receive aid for both attempts. Financial aid will only pay for 2 attempts in a
college level course.
 If you withdraw from a course(s) after the census date for that course, it is still counted as an attempted
course and is included in the SAP calculation.
 All periods of enrollment and attempted credits will be evaluated, as they apply to the current program of
study, whether or not financial aid was awarded during prior enrollment periods.
 When you receive financial aid to help pay for a program of study, you are expected to complete that
program within the specified time frame for that program. You should not enroll in classes that are not
required for your chosen program of study. Classes not required for your certificate are not eligible for
financial aid. Additionally, audit courses, continuing education courses, previously passed courses and
courses for which you enroll after the census date are also not eligible for financial aid.
Required Minimum GPA Evaluation Point with 67% of Clock hours / Attempted Completed
25% of the program 1.0
50% of the program 1.5
Graduation 2.0
150% of the program 3.0
Students must complete their program within one and one half times the clock (credit) hours required to
complete the program. Students must complete 67% of their credits attempted in each evaluation period in order
to meet satisfactory academic progress standards. The student must complete the program within the maximum
time frame in order to graduate. Students who do not meet the requirements of academic progress can suffer
many consequences including a loss of financial assistance, an increase in the cost of the program, dismissal from
the program or institutional probation. Students who find they are falling behind should use the resources of the
institution for support. You are not alone – please make sure you stay on track – and if you do fall behind, plan to
address it immediately in order to avoid negative consequences. We are here to assist you. This is the grade point
scale used by the Institution.
Grade % Grade Points Explanation
A 90-100 4.0 Excellent
B 80-99 3.0 Very Good
C 70-79 2.0 Average (acceptable pass rate at 75%)
D 60-69 1.0 Poor
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Student Course Catalog – Revised September 2011
Cole Holland Training Center 2355 S. Technology Dr. SLC, UT 84119
801.759.5164 www.coleholland.com 385.351.0263
Standard for reinstatement of Title IV funds for students whose aid is terminated. Students whose aid is
terminated as a result of failure to meet the Academic Standards of Progress described above may appeal.
Students who choose to appeal must document, with credible sources, the circumstances that affected their
academic progress. If a student chooses not to appeal or the appeal is denied, the student must meet the
following requirements to be reinstated: pay for and successfully complete 12 or more credit hours with a C or
better, and be in full compliance with all Standards of Academic Progress. The student must notify the Financial
Aid Office in writing when he or she has met these requirements. Students are advised that course work taken
at other institutions will not be applicable to meeting the Standards of Academic Progress at Cole Holland
Training Center. Students will be notified in writing of the Committee’s decision after submission of the Appeal
and all appropriate documentation. Since Cole Holland Training Center does not offer Title IV funding, this
provision is moot but included in the course catalog to satisfy accreditation standards of academic progress
requirements.
PROBATION: To ensure a student’s success in a program, grades are reviewed by the Academic Director at the
end of each evaluation point. If a student is in danger of falling below the required standards of progress, the
student is advised. A student is placed on probation if he or she fails to meet either or both the maximum time
frame and the cumulative GPA at the evaluation points. If a student fails to meet the minimum requirements at
the end of the next evaluation point, the student may be terminated from the program. The appeal for mitigating
circumstances must be made in writing by the student. However, if the student does not appeal or an appeal is
not approved, the student’s enrollment may be terminated. Students may petition for re-entry based upon
extenuating circumstances; the decision of the Academic Director is final. If a student is successful in improving
completion of courses within the maximum time frame and cumulative GPA to the minimum requirement at that
increment or an appeal is approved, the probationary status will be withdrawn. If the student is unsuccessful, he
or she is dismissed and is not allowed re-entry. While on probation, a student receives tutoring, counseling and
regular academic assessment and is urged to improve his or her academic progress.
PROBATION APPEAL PROCESS: A student has the right to appeal a determination that he or she is not making
satisfactory progress or has violated a school rule or policy. The appeal must be in writing and should be
submitted to the Director of Academic Affairs within seven days of the unsatisfactory progress determination. The
decision of the Director is final.
ACCREDITATION: Cole Holland Training Center is a dba of Wasatch CNA Center, Inc. and is not accredited by any
organization recognized by the U.S. Department of Education. Coursework, credits and completion certificates
may not be recognized or accepted for transfer to any other educational institution. The Utah Nurse Assistant
Registry (UNAR) located at 550 East 300 South, Kaysville, Utah 84037 is responsible for oversight and approval of
the Nurse Assistant program. UNAR Phone: 801.547.9947. The Bureau of Emergency Medical Services (BEMS)
located at P.O. Box 142004, SLC, UT 84114-2004 is responsible for oversight and approval of the EMT-B and EMT-I
program. BEMS Phone: 801.273.6666. Workshops, CPR, and 1-day programs are exempt from the Utah Division of
Consumer Protection. All other programs have been approved by the Utah Division of Consumer Protection.
ADMISSIONS REQUIREMENTS: Applicants for admission to Cole Holland Training Center must have graduated
from an accredited high school or have completed the equivalent (GED) and must be at least eighteen years of
age (See Rule 152-34-4(3) of the Utah State Administrative Code). Students must demonstrate the ability to
succeed in each program prior to enrollment (Preadmission Assessment). Students must complete all enrollment
forms and pay the non-refundable deposit at least three days before class begins. For specific information
regarding pre-requisites and other admission criteria, please see the section on each program located at the end
of the Course Catalog.
ADA BUILDING: Cole Holland Training Center is located in a building that is handicap accessible, including parking
stalls, bathroom facilities and entrance ramps. Hallways and classrooms are large enough for wheelchair access
including doorways and entries. Students who require other accommodations need to notify the front office
before registering for classes for the school to support the accommodation, if possible.
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Student Course Catalog – Revised September 2011
Cole Holland Training Center 2355 S. Technology Dr. SLC, UT 84119
801.759.5164 www.coleholland.com 385.351.0263
ANTI-DISCRIMINATION STATEMENT: Cole Holland Training Center takes their anti-discrimination policy seriously.
There is no place in health care for personal biases that disenfranchise other people. Cole Holland Training
Center’s classes, instruction and services are offered on a non-discriminatory basis. Cole Holland in accordance
with applicable federal and state law prohibits discrimination, including harassment, on the basis of race, color,
national origin, religion, gender/sex, physical or mental disability, medical condition, ancestry, marital status, age,
sexual orientation, citizenship, or status as a covered veteran.
APPEARANCE AND PUBLIC REPRESENTATION: A student’s appearance is a reflection of the Cole Holland Training
Center. Hair is to be worn off the collar. Long hair needs to be pulled back and secured. Beards and mustaches
should be neatly trimmed. Jewelry is discouraged, but a wedding band and plain stud earrings. No other visible
body piercing is acceptable. Tattoos should be covered. Nails must be short and clean with neutral nail polish if
any. Perfumes, fragrances, colognes, perfumed deodorant should be avoided because it may be offensive to
patients. Personal grooming and hygiene reflect on the program and other students, therefore a professional
appearance is expected. Smokers should make sure their clothes and breath does not smell.
ATTENDANCE: Class attendance is essential. Students must be on time for class. Sometimes it is not possible for a
student to attend class, but excessive absence or tardiness may result in administrative action including
termination from the program or school. For some programs where attendance is mandatory according to state
law or regulation, students who fail to attend the required number of hours will need to make up this time within
the maximum time frame allowed which cannot exceed 150%. Failure to attend classes may also result in a later
graduation date and may require the payment of more fees and tuition. If a student does not attend any classes
during the first week, the institution will terminate the student from the program. Attendance for all lecture,
laboratory, clinical and externship sessions is required. Students are responsible for making arrangements to
make up missed work. If a student is unable to attend class, he or she should phone the office and leave a
message for the instructor. Please bring the following to each class:
 A Picture ID (Wear your student name badge as appropriate)
 Your textbooks and workbooks
 A pen and pencil, paper or notebook for note taking
 Any other required items such as a watch, paperwork, patient assessments, etc.
Courses are normally delivered by the traditional lecture/lab instructor-led method. In some cases, course work
can be made up using an alternative method, such as make up work from home, watching pre-recorded lectures,
practicing skills in a supervised lab, etc. No more than 10% of any program may be taken under any make-up
method. Certified Nurse Assistant students must make up their missed coursework during the next available
course as required by the UNAR (Utah Nurse Assistant Registry).
ASSOCIATIONS: Cole Holland Training Center is a Registered Post-Secondary school with the Utah Division of
Consumer Protection. The Certified Nurse Assistant program is approved by the Utah Nurse Assistant Registry.
The EMT program is offered under the authority of the Utah Bureau of Emergency Medical Services. Cole Holland
Training Center is a member of or associated with the Utah Association for Home Care, the National Association of
Emergency Medical Technicians, and the Utah Association of Medical Technicians. Cole Holland Training Center is
NOT accredited by any agency recognized by the US Department of Education.
BACKGROUND CHECKS: Background checks are routine in health care. Some programs require a background
check; make sure to read the specific program standards to determine if it is necessary. For example, EMT courses
require backgrounds checks; these are conducted by the Bureau of Emergency Medical Services. If you have a
criminal background or know of any criminal activity that may preclude you from passing a thorough
investigation, we encourage you to wait to take your course until you have cleared up these matters. Failure to
pass a background check may prohibit you from working in direct care positions.
CLINICALS/EXTERNSHIPS: Some programs require clinicals or externships. All clinical/externship hours MUST be
completed. If a student misses a clinical/externship day due to illness or unforeseen emergency, the day must be
made up at the convenience of the clinical/externship coordinator. The student will be required to pay a
rescheduling fee of $50 before another opportunity is rescheduled. More than two clinical days missed will be
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Student Course Catalog – Revised September 2011
Cole Holland Training Center 2355 S. Technology Dr. SLC, UT 84119
801.759.5164 www.coleholland.com 385.351.0263
grounds for dismissal from the program. Cole Holland Training Center makes commitments to these facilities and
they expect students to arrive on time, work productively, acquire appropriate documentation and complete their
shifts. Clinicals dates and times are NOT guaranteed and may change with little notice – students must be flexible
and attend clinicals as they are arranged by the institution and prepare for the possibility that a clinical date or
time may change.
DISTANCE EDUCATION: The internet has made learning more convenient than ever before, and it provides
students with additional resources to aid in their education and training. Some programs offered may include an
online Distance Education component using the Evolve System. This method is asynchronous meaning the
internet portion is not time or location specific. The Evolve System allows you access to the course syllabus, a
calendar feature, dictionary, discussion and chat, grades, new resources and information and quizzes and exams.
Distance Education means you must have access to a computer and the internet. At this time, all courses with
online distance education components have a classroom delivery component as well, so students who live or
work in close proximity to the school may use our computer lab.
Once you have enrolled in a program or course with a distance education component we will set up an account
for you with the Evolve System. Your login information will be contained in an email sent to you when we set up
your account. Please save this email for quick reference for this and other Distance Education modules available in
other programs at Cole Holland Training Center. If you lose your login information, we can provide access again or
you may contact the Evolve Support at 1.800.401.9962. If you do not receive an email from the Evolve System,
please let your instructor know. Live Evolve System support representatives are available to students 24 hours 7
days a week by calling toll free 1-800-401-9962 or by calling 314-447-8200.
All students enrolled in distance education components participate in an orientation in the first class which
explains how to access and use the Evolve system. During the orientation students receive login information
including a password, will complete the course registration, and all student questions are answered. The
orientation includes exposing students to the various components of the system including threaded discussion
groups, chat, exams, assignments, syllabi, online help desk, lectures, power point presentations, discussions, test
generators, email, streaming videos and other tools to assist students in their studies. No additional fees are
associated with online components of courses. It is recommended that students have a computer that is adequate
to operate effectively (See Technology Requirements below) or students in close proximity to the school may use
the computer lab during normal school hours of operation. Technicians at Geekbox Computers (801.233.9333) are
available to advise students about any necessary upgrades, installations or software needed to navigate the
Distance Education system.
All distance-learning students enrolled in fully online courses will perform all assignments and exams online to
complete each course. The instructor and the Academic Director will monitor the time a student logs in to the
system, the curriculum, study studies, exams, and assignments. The Internet method of delivery requires students
to complete the distance course materials in a timely manner. A student is permitted only one use of the course
curriculum. Competency in the course will be determined through assignments and testing.
TECHNOLOGY REQUIREMENTS
Software Specifics
Apple Mac OS X 10.3.9 or Microsoft Windows 2000
Windows 2000 users will also require Microsoft .NET Frameworks 1.1 and service pack 4 to be installed.
Hardware Specifics
Apple Macintosh with 600 MHz PowerPC G3, or Windows compatible hardware with 600 MHz processor or faster
Ethernet port, Internet access, and online registration required
1024 x 768 screen resolution or larger
128 MB of RAM or greater
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Student Course Catalog – Revised September 2011
Cole Holland Training Center 2355 S. Technology Dr. SLC, UT 84119
801.759.5164 www.coleholland.com 385.351.0263
DISMISSAL: (Rules and regulations are meant to create and support a respectful and enlivened learning
environment for all students). Students are expected to conduct themselves as responsible adults. Dismissal from
a program or the school or probation or other disciplinary action may be taken for the following reasons:
o Rowdy, inappropriate or rude interruption of classes or other functions of the school;
o Damaging school, faculty or student property or deliberate misuse of equipment or property;
o Possession of illegal substances or attending class, internships, externships, Service Learning or other
school related events while under the influence of an illegal substance or misuse of prescription
medication or the use of alcoholic beverages while on campus or distributing any illegal substance or
alcohol to another;
o Any physical or verbal abuse of another person or any threat whether real or intended or not, any act
of violence or threat of violence or any act of hazing or ridicule while on campus or while engaged in
any school related event;
o The theft of any kind while on campus or at a school related event or in the parking area of the school;
o Any act of cheating or plagiarism or any violation of the Honor Code Agreement;
o Any criminal act that results in conviction or any act that is inappropriate, or in violation of the sexual
harassment policy or any act that negatively impacts the reputation of the school.
o Failure to progress satisfactorily toward graduation or completion.
o Other rules and regulations are displayed in student areas in the school and are disseminated in handouts before clinicals or externships.
A student may also be terminated as a result of unsatisfactory performance. A student who is dismissed may
appeal to the Academic Director, who will make the final determination.
READMISSION TO THE INSTITUTION: A student who has been terminated from a program may petition the
Academic Director in writing for reinstatement. The written request should contain a summary of what led to the
expulsion and why the student feels he or she should be readmitted. The Director shall review all requests on a
case-by-case basis. Extenuating circumstances will be taken into consideration. However, Cole Holland Training
Center reserves the right to refuse to readmit any student who does not meet the academic or behavioral
standards of the institution.
A WARNING MAY BE GIVEN PRIOR TO EXPULSION OR DISMISSAL: Whenever possible, the school will issue a
written warning and a personal counseling session regarding the inappropriate or poor conduct of a student
before dismissing the student from a program or the school. However, some actions deemed serious by the
School Administration may require swift action and dismissal without warning.
DISCLAIMER: The Cole Holland Training Center is REGISTERED UNDER THE UTAH POSTSECONDARY PROPRIETARY
SCHOOL ACT (Title 13, Chapter 34 Utah Code). Registration under the Utah Postsecondary Proprietary School Act
does not mean that the State of Utah supervises, recommends, nor accredits the institution. It is the student’s
responsibility to determine whether credits, degrees, or certificates from the institution will transfer to other
institutions or meet employer’s training requirements. This may be done by calling the prospective school or
employer. The institution is not accredited by a regional or national accrediting agency recognized by the United
States Department of Education.
Postsecondary Proprietary Schools operating in Utah must file with the Division of Consumer Protection a
registration application or an exemption application. A proprietary school is defined by the Utah Postsecondary
Proprietary School Act to mean any private institution, including business, modeling, paramedical, tax
preparation, trade and technical schools, which offers post-secondary education in consideration of the payment
of tuition or fees for the attainment of educational, professional or vocational objectives, other than those
schools that are exempted from the Act. Cole Holland Training Center is a postsecondary school and has on file a
Certificate of Registration. Cole Holland Training Center is not an accredited institution by a regional or national
accrediting agency recognized by the United States Department of Education. Cole Holland Training Center has
on file with the Utah Division of Corporations a Certificate of Deposit in the required sum.
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Student Course Catalog – Revised September 2011
Cole Holland Training Center 2355 S. Technology Dr. SLC, UT 84119
801.759.5164 www.coleholland.com 385.351.0263
ENROLLMENT: All students must be at least 18 years of age and must attest that they have obtained a high school
diploma or a GED at the time of enrollment. All students must successfully pass a pre-admission assessment prior
to enrollment. Other pre-requisites apply to some programs and are listed in the Program Description section of
this Catalog. Pre-requisites for specific programs are also disclosed in the Program Description section of the
catalog. Students who enroll in programs and courses agree to abide by all rules, regulations, expectations,
directions and safety standards proscribed by the school which may change from time to time. All changes that
affect currently enrolled students shall be posted in the student lounge and delivered to students via email, and
through the student portal.
FACILITIES: Cole Holland Training Center is located in a 6200 square foot building located in Salt Lake City with six
classrooms and labs, a break room with tables, chairs, vending machines, a sink, refrigerator and a microwave. We
also have a quiet Student Lounge with sofas, chairs, TV’s and DVD players, books and more. Our computer lab has
12 computer stations with Internet access so students can access their assignments, test bank generators, can
work on projects or assignments or just check their email. Free Wi-Fi is available anywhere in the school.
 Our labs and equipment are laid out to represent actual working environments that a student
would find in a hospital, clinic, long term care facility or emergency room with the same type of
equipment that they would use on patients.
 Classrooms are all equipped with audio/visual components, individual air conditioning and
heating units and ample working spaces to give students a comfortable learning environment.
FACULTY & STAFF ROSTER: Printed at the end of this catalog
GRADING POLICY: Some courses at Cole Holland use a Pass/Fail system. Students must achieve at least a 75% to
receive a passing grade. If a student scores below 75%, he or she will receive a failing grade. Other courses use a
typical grading system. See specific course syllabus for more information. If a student fails an exam or assignment
the student may be allowed to participate in remedial take home handouts and retake an exam. These options
are negotiated on a case-by-case basis and are decided by the instructor and the Academic Director. If a student is
terminated for failing grades, all fees are forfeited. Grading scale:
A: 100% to 90%
B: 89% to 80%
C: 79% to 70% (Below 75% is a non-passing grade)
D: 69% to 60%
F: Below 59%. Students must achieve a 75% or above to qualify to sit for any state or national exam.
A student who withdraws from a course receives a grade of W. A student may officially withdraw by the first
Friday at the end of the first week of the module. A grade of W may only be issued in the following circumstances:
• A student has attended at least one day of the class during the first week of the module and then
formally withdraws with the Registrar before the end of the first week of the module.
• A student has attended beyond the first week of the module, is in good standing (good attendance and
passing grades), and is forced to withdraw due to extenuating circumstances which are limited to verified
medical problems (either with the student or his or her immediate family), military obligations, jury duty,
or death in the family that causes extended hardship. If a student attends beyond the first week of the
module and then withdraws for reasons other than those listed above, a grade of F will be issued. An F
grade academically lowers the student’s grade point average and adversely affects the student’s academic
progress.
HISTORY AND OWNERSHIP: Cole Holland Training Center is owned by Wasatch CNA Center, Inc. and began
operating as the dba Cole Holland Training Center in 2010. In May 2011, Wasatch CNA Center, Inc. acquired AAA
CNA Training Centers and operates in four locations; Salt Lake City, Murray, Clearfield and Orem. The Officers of
the Institution are Terri Holland, CEO and Administrator, Eddie Norris, Owner, Attorney at Law, Sharon Clegg,
Academic Director, Noreen Roeca, Employment Specialist, Trista Lindberg, Student Financial Services, Pamela
Strong, Clinical Externship Coordinator, Sarah Hartley, Student Services Director and Lyndal Cole, Facilities
Management.
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Student Course Catalog – Revised September 2011
Cole Holland Training Center 2355 S. Technology Dr. SLC, UT 84119
801.759.5164 www.coleholland.com 385.351.0263
LOCATIONS: Cole Holland Training operates in Salt Lake City. Nurse Assistant programs are offered by AAA CNA
Training Center in Murray, Clearfield and Orem. The Nurse Assistant program offered in Clearfield, Murray and
Orem are exempt from oversight by the Utah Division of Consumer Protection and are regulated by the Utah
Nurse Assistant Registry only.
Salt Lake Facility
Murray Facility
Clearfield Facility
Orem Facility
2355 S. Technology Dr.
5248 S. Pinemont Dr. C-250
397 S. State Street # 104
500 S. Geneva Rd. #200
SLC, UT 84119
Murray, UT 84123
Clearfield, UT 84015
Orem, UT 84058
OCCUPATIONAL PLACEMENT: Cole Holland Training Center does not guarantee employment. We make every
effort to ensure students are suited for their chosen course of study. We prepare students for employment by
offering the most current and best practice curriculums; teaching skills using the most current and appropriate
equipment; and by offering career counseling and guidance including:
 Professional Development: For students and graduates seeking employment, our professional development
workshop provides information about writing an effective cover letter and resume, job sources techniques
and interviewing tips.
 Evaluation of resume: The institution is willing to edit and comment on an electronic version of a cover letter
and resume.
 Referral Letter – A letter to accompany a personal resume to introduce Cole Holland Training Center to a
potential employer outlining your program of study and our credentials.
 Service Learning and Volunteer Opportunities: Actively participating in service learning and volunteer
activities is a great way to meet and network with organizations who hire students.
PROGRAM CLOCK HOURS AND CREDIT CONVERSION: Standard academic conversion methodology is applied in
calculating and awarding academic credit.
Quarter - minimum of 10 weeks in length. One-quarter credit is equal to:
• one hour of lecture per week for a quarter or the equivalent number of hours.
• two hours of lab per week for a quarter or the equivalent number of hours.
• three hours of externship/clinical per week for a quarter or the equivalent number of hours.
Continuous Term - a non-traditional term length, allowing enrollment at various points in the calendar year.
Programs offered on a block basis or continuous term may elect either the semester or quarter formula for
determination of credit. The minimum conversion formulas are as follows:
Quarter Credit Conversion
10 hours of lecture is equivalent to one credit hour
20 hours of laboratory is equivalent to one credit hour
30 hours of externship/clinical is equivalent to one credit hour
Fractions of credits for a program are rounded to the next lowest half- or whole number. A program may be
comprised of any combination of lecture, lab, and/or externship. A clock (or contact) hour is defined as a
minimum of 50 minutes of supervised or directed instruction in any 60 minute period.
TUITION: Students are required to pay an initial deposit for all programs at least three days before the program
begins. This fee, applied to tuition is intended to secure a space for the student in the class. Students are required
to pay the balance of the tuition on the first day of class unless other financial arrangements have been made or
unless the program is longer than 16 weeks.
No out-of-state tuition requirements apply. As of September 2011 tuition charges for new students range from
$5.00 to $9.82 per clock hour. Tuition costs do not include state or national testing fees. Some programs require
other fees for the purchase of equipment such as BP cuffs and stethoscopes or scrubs. These additional fees are
published on the institution’s website, in the program description in this Catalog and in the enrollment
agreement. Externships may require additional fees for background checks, TB Tests, and other requirements.
These are explained on the website, in this catalog and in the enrollment agreement. The following is a list of the
current programs and workshops offered by Cole Holland Training Center.
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Student Course Catalog – Revised September 2011
Cole Holland Training Center 2355 S. Technology Dr. SLC, UT 84119
801.759.5164 www.coleholland.com 385.351.0263
Deposit
(Appl i ed to
tui tion)
Program
Hours
Nurse Assistant
80
ECG Technician
56
Emergency Medical Technician Basic
142
Advanced Emergency Medical Technician120
HealthCare Technician
466
Medical Assistant
860
Phlebotomy Technician
40
Weeks
2/3/4/5 $75
5/7
$75
4/5/7 $140
5
$130
25
$185
50
$285
5
$95
Tuition
$400
$475
$840
$730
$2,985
$5,985
$495
Prepares Students For:
Entry-level Employment
Entry-level Employment
Entry-level Employment
Entry-level Employment
Entry-level Employment
Entry-level Employment
Entry-level Employment
Award
Certificate
Certificate
Certificate
Certificate
Certificate
Certificate
Certificate
Continuing Education Workshops
IV Training
Medical Terminolgy
EMT I Bridge Course to AEMT
1
10
1
$195
$195
$75
Continuing Education
Continuing Education
Continuing Education
Certificate
Certificate
Certificate
12
120
16
$95
$95
$25
Tuition for programs shorter in duration than 16 weeks must pay the deposit three days before classes begin with
the remaining tuition due on the first day of class unless other arrangements have been made.
Deposit
Tuition
(Appl i ed to (Due fi rs t
tui tion) da y of cl a s s )
Program
Nurse Assistant
ECG Technician
Emergency Medical Technician Basic
Advanced Emergency Medical Technician
HealthCare Technician
Medical Assistant
Phlebotomy Technician
$75
$75
$140
$130
$185
$285
$95
$325
$475
$700
$600
$2,800
$5,700
$400
Total Tuition
$400
$550
$840
$730
$2,985
$5,985
$495
Continuing Education Workshops
IV Training
Medical Terminolgy
EMT I Bridge Course to AEMT
$95
$95
$25
$100
$100
$50
$195
$195
$75
For programs shorter than 16 weeks (Nurse Assistant, ECG Tech, Phlebotomy, EMT B, and Advanced EMT the
student must pay the entire tuition on the first day of class unless other arrangements have been made. For
programs longer than 16 weeks (HealthCare Technician and Medical Assistant, the student must pay the entire
balance due each term before the end of that term.
HealthCare Technician
First Five Week Term
Second Five week Term
Third Five Wek Term
Fourth Fine Week Term
Fifth Five Week Term
Total Tuition
$2,985
Medical Assistant
First Ten Week Term
Second Ten Week Term
Third Ten Week Term
Fourth Ten Week Term
Fifth Ten Week Term
Total Tuition
$5,985
Payment
Payment (Five Due 1st Day
Deposit weeks)
of term
Balance Due
$185
$560
$745
$2,240
$560
$560
$1,680
$560
$560
$1,120
$560
$560
$560
$560
$560
$0
Term
Total
Payment (Ten Payment
Deposit weeks)
Due 1st Day Balance Due
$285
$1,140
$1,425
$4,560
$1,140
$3,420
$1,140
$2,280
$1,140
$1,140
$1,140
$0
11
Student Course Catalog – Revised September 2011
Cole Holland Training Center 2355 S. Technology Dr. SLC, UT 84119
801.759.5164 www.coleholland.com 385.351.0263
Refund Policy: Once a student registers for a program and pays the deposit, the student may receive a full refund
if a student notifies the school that he or she has decided not to attend the program within three business days
after making payment – this cooling off period extends to midnight of the third day after payment is made. This
notification must be in writing, fax, in person, via email, or over the phone (but not by leaving a voicemail
message). If a student pays the deposit and drops out of the program before the first day of class but after three
days of making payment, the student will receive a refund of any money paid minus the deposit. If a student
drops out of a program after the program has begun, the student is entitled to a refund according to the following
terms. The refund amount is calculated by dividing the total tuition in half and adding the deposit amount – the
balance is due the student (i.e. Nurse Assistant tuition $400/2=$200+$75 (deposit) = $275. $400 - $275 is $125.)
Refund if dropped before
Program/workshop shorter than 16 weeks - 2nd day of class begins
$125
$225
$280
$235
$153
Nurse Assistant
ECG Technician
Emergency Medical Technician
Advanced Emergency Medical Technician
Phlebotomy Technician
IV Training Workshop
No refund after class begins
Medical Terminology Workshop
No refund after class begins
A-EMT Bridge (Gap) Workshop
No refund after class begins
If a student drops out of a program that is longer than 16 weeks in duration, after three days and after the
program has begun, the student is entitled to a refund according to the following terms.
Program longer in duration than 16 weeks
Refund if dropped before the 2nd Thursday
following 1st day of class in each term.
HealthCare Technician - First Term
$95.00
Each Subsequent Term
$280
Medical Assistant - First Term
$285
Each Subsequent Term
$570
Cancellation or Withdrawal from a Program: A student has the right to withdraw at any time. The refund policy
for withdrawn or dismissed students is the same for all students. A student may withdraw from a program whose
duration is shorter than 16 weeks before the second day of class begins without any academic penalty but the
school will retain the tuition deposit and 50% of the total tuition. No refunds are offered after the second day of
class begins. See Refund Policy above.
A student may withdraw from a program longer than 16 weeks in duration before the second Thursday following
the first day of class without any academic penalty but the school will retain the deposit and 50% of the tuition for
that term. No refund is offered after the second Thursday following the first day of class for each term or month.
See Refund Policy above.
If the student is making payments for a program or has financial assistance of any kind, the student must speak
with a financial aid representative prior to withdrawing from a program or as soon as possible after withdrawing.
Withdrawing or dropping out of a program does not absolve the student responsibility for payment of tuition.
PROGRAM WITHDRAWAL: Students who find it necessary to withdraw from a program should have an interview
with the Academic Director. This is the date of determination. Or, if a student provides notice of withdrawal in
12
Student Course Catalog – Revised September 2011
Cole Holland Training Center 2355 S. Technology Dr. SLC, UT 84119
801.759.5164 www.coleholland.com 385.351.0263
writing, the date on which the notice is mailed with appropriate postage is the date of determination. Finally, a
student may call and notify the school of withdrawal; this date is the date of determination. In such case,
documentation is required, along with the name of the institution’s representative with whom the student spoke,
the date of the phone call, and the reason for leaving. Withdrawing from a program will adversely affect a
student’s academic progress in the program. This interruption will be considered if the student decides to apply
for readmission to the program. Missed or incomplete coursework prior to withdrawal will negatively affect a
student’s academic progress toward completion of a program or graduation. Students should carefully consider
the financial and psychological disadvantages of withdrawing from a program. We are committed to working with
each student to minimize the negative consequences of early withdrawal, dismissal, or incomplete coursework.
SEXUAL HARASSMENT POLICY: The policy of Cole Holland is that all students and instructors will and can work in
an environment free from sexual harassment. The instructors will actively investigate all allegations of sexual
harassment, and if it is determined that sexual harassment has occurred, the instructor/school administration will
take appropriate disciplinary action, which may include the discharge of the student. A student discharged for
sexual harassment will be withdrawn from the course or program and will hereby forfeit all tuition and fees.
Sexual Harassment is defined as: unwelcome sexual advances, requests for sexual favors, and other verbal or
physical conduct or contact of a sexual nature constitute sexual harassment when this conduct explicitly or
implicitly affects a student’s/instructor’s school/work
environment, unreasonably interferes with a
student’s/instructor’s ability to learn/teach, or creates an intimidating, hostile, or offensive learning/work
environment. Activities of this nature distract the student/instructor from learning/teaching and serve no useful
purpose in the classroom. Therefore, sexual advances, requests for sexual favors, or verbal, or physical conduct
that has sexual connotations will not be tolerated.
Student Responsibility: Any Student who believes that he or she is being sexually harassed by anyone in the
classroom should promptly take the following steps:
1. Politely but firmly confront whoever is doing the harassing. State how you feel about his or her actions
and request that the person cease harassing you immediately.
2. If the harassment continues or if you believe that some consequence may result from your confrontation,
go to the instructor immediately. You can do this verbally or in writing.
3. If any student feels that they have been sexually harassed by any instructor or staff member they may file
a formal written complaint to the program director.
4. If after a reasonable length of time you believe inadequate action is being taken to resolve your
complaint, go directly to the instructor again so that the perpetrator can be contacted again and
termination discussed. A student withdrawn from Cole Holland Training Center will not be recommended
for any type of license or certification and will not be entitled to any refund of tuition or fees.
Instructor Responsibility: Every instructor is responsible for ensuring that no sexual harassment occurs within his
or her area of authority.
1. Any complaint of sexual harassment should receive immediate attention of the Instructor, and report it to
the President or the director of Cole Holland.
2. If the investigation reveals that the complaint is valid, prompt disciplinary action designed to stop the
harassment will immediately be taken to prevent its recurrence. Investigation of a complaint of sexual
harassment normally will include conferring with the parties and witnesses named by the complaining
parties. Because of the sensitive nature, complaints of sexual harassment shall remain confidential.
3. In no event will information concerning a complaint of sexual harassment be released to any third party
or anyone not involved with the investigation. More specifically, information will not be released to an
affected member’s family, the news/media, or any so called well-wisher.
This sexual harassment policy does not imply the assumption of legal responsibility for actions that occur outside
the school environment. Human relationships are complicated and prone to emotional entanglements. Cole
Holland Training Center encourages students to engage in appropriate, non-sexual contact and content while
engaged in school activities, attending classes or performing clinical practicum.
13
Student Course Catalog – Revised September 2011
Cole Holland Training Center 2355 S. Technology Dr. SLC, UT 84119
801.759.5164 www.coleholland.com 385.351.0263
OFFICERS AND STAFF: Cole Holland Training Center employs only competent and professional staff and
instructors. Cole Holland Training Center is owned and operated by Terri Holland and Eddie Norris – they are the
Officers of the Institution. Terri Holland is the Chief Executive Officer and Campus Director and Eddie Norris is the
Chief Financial Officer. The Academic Director is Sharon Sperry-Clegg, BS, M.Ed.
STUDENT GRIEVANCE POLICY: Most grievances or complaints can be handled swiftly and easily. Cole Holland
Training Center encourages students to resolve their own conflicts with the specific person as much as possible.
Good conflict resolution and conflict management skills are necessary for success in most careers, but particularly
in health care. However, students who feel the issue is serious or they feel they have been treated unfairly may
file a grievance. The grievance system provides a means for students to present problems or complaints about
their experience to the Administration in a neutral and orderly way to facilitate decisions and promote good
student/school relations. A separate file will be kept of all grievances including the action taken and will be kept in
accordance with state and federal laws governing them. The grievance may concern any school related issue or
may be in regard to:
 Attendance or grading issues – Dismissal, Refund Policies, etc.
 The interpretation of policies and procedures
 Failure to receive a Completion Certificate
 Discrimination based on race, color, religion, sex, national origin, age, disability, political affiliation or
belief, sexual orientation and against beneficiaries on the basis of either their citizenship/status as a
lawfully admitted immigrant authorized to work in the United States or participation in any WIA Title I –
financially assisted program or activity.
All complaints should be in writing (if you need assistance a representative of Cole Holland Training Center will
offer assistance free of charge) and should include the nature of your complaint, the details of the circumstances
under which the grievance occurred, your name and contact information. Please send or deliver your complaint to
the Director of Academic Affairs, Sharon Clegg, M Ed in the school office.
1. The Director shall review the grievance and confer with the complainant within three (3) business days
after receipt to indicate what action will be taken. The Director shall have fifteen (15) days after receipt of
the complaint to resolve it.
2. If the grievance has not been resolved at that point, the Director shall notify the student that the
grievance is being forwarded to the Administrator of the school who shall have an additional ten (10) days
in which to resolve the grievance.
3. If the outcome of the review is not satisfactory to the student, the student may contact the following
organizations and agencies for assistance.
The Utah Division of Consumer Protection
Office for Civil Rights
160 East 300 South
200 Independence Avenue S.W.
Salt Lake City, Utah 84114-6704
Washington, D.C. 20201
Telephone: 801.530.6601
Telephone: 877.696.6775 OR 202.619.0257
STUDENTS INJURIES AND PREVENTION: Students are advised that they are at risk for exposure to blood borne
pathogens and infections due to the nature of their training and clinical and externship opportunities. Appropriate
and careful adherence to safety guidelines and procedures reduces the incidence of exposure. Cole Holland
Training Center conforms to a written Blood borne Pathogen Control and Infectious Disease Plan. The plan is
available to any student in the Registrar’s office, the office of the Academic Director and in the Student Lounge.
Any student that is injured during portions of his or her training must report the injury to a school representative.
If emergency treatment is required, the student should report to the nearest Emergency Department. Any life
threatening emergencies at any time should be reported via 911 with a follow up call to the school.
Documentation of the injury must be completed by student and instructor. Significant exposures to
communicable disease should be handled in the same manner. Exposures include needle sticks, splashing of
mucus membranes with blood or body fluids, droplet contamination or close contact with a patient with an
14
Student Course Catalog – Revised September 2011
Cole Holland Training Center 2355 S. Technology Dr. SLC, UT 84119
801.759.5164 www.coleholland.com 385.351.0263
airborne transmitted disease, etc. Students are responsible for all medical care and treatment necessary in the
event of an incidence or exposure.
SYLLABUS: A syllabus for each course will be available to students on the first day of class. Students are
encouraged to keep up on their reading and workbook assignments. The syllabus includes the course description,
required reading and assignments, grading information and course objectives.
STUDENT SERVICES:
ACADEMIC ADVISING: Students may seek academic counseling and advising by scheduling an appointment
through student services. We encourage all students to seek counseling prior to dropping from a course or from a
program or if a student falls behind academically.
EXTRA-CURRICULAR ACTIVITIES: Cole Holland is a collaborative learning environment that encourages
spontaneous adventures, and frequently exploits learning opportunities available to students in the community
including films, lectures, informal and formal study groups, Service Learning and volunteer opportunities,
workshops, seminars, ‘tag-a-longs” with health professionals etc. It is our intention to foster an environment that
entices students to participate in increasing their knowledge, mastering new skills and creating social and
professional networks that enable students to find a job or to make a friend.
HANDICAP ACCESS: Cole Holland is sensitive to the needs of people with handicaps or disabilities and ensures
that all students have access to classrooms, labs, break rooms, bathrooms and handicap parking stalls.
PLACEMENT ASSISTANCE AND CAREER COUNSELING: Cole Holland Training Center cannot guarantee a student a
job or any specific wage, but we are committed to providing students with placement assistance including helping
students write a cover letter and resume, access to job listings, and interviewing techniques.
STUDENT PORTAL: Enrolled students are supplied with login information to the Best Notes system that allows
them to access your academic record including grades, notes, summaries and attendance. This portal is available
to students 24 hours a day by web access. Access to the student portal is available to students for up to one year
after their program ends. This allows the institution to continue to communicate with students even after
graduation.
TUTORING: Cole Holland Training Center recently hired a tutor who is available in the computer lab on Mondays
from 1:00pm t0 3:00pm and on Wednesdays from 3:00pm-5:00pm and by appointment. There is no charge to use
tutoring services. Additionally, instructors are available by appointment to assist students with questions or who
are falling behind. Students who request remedial attention must be current on all homework assignments, tests,
and must have accessed all online supplemental materials.
TRANSCRIPTS: Students will be provided with as many as ten copies of their transcripts without charge.
Thereafter all transcripts will cost $2.00 each.
TRANSFER OF CREDIT from another college or vocational institution
Transfer of credit from one institution to another involves at least three considerations:
(1) the educational quality of the learning experience which the student transfers;
(2) the comparability of the nature, content, and level of the learning experience to that offered by the
receiving institution; and
(3) the appropriateness and applicability of the learning experience to the programs offered by the receiving
institution, in light of the student's educational goals.
Cole Holland Training Center may accept credits from other institutions which are accredited by an agency
recognized by the U.S. Department of Education if the courses are sufficiently comparable in scope, curriculum
content and rigor as courses at Cole Holland, but only for courses that are included in programs that are 300
hours or longer in duration. Courses offered in programs that are shorter in duration than 300 hours are not
eligible for transfer of credit. Cole Holland Training Center accepts credits and reduces tuition for any state
approved certification such as a Nurse Assistant Certification (CNA) or an EMT certification so long as the
certificates are in good standing with the issuing body. A lapsed certification is not acceptable for transfer of
15
Student Course Catalog – Revised September 2011
Cole Holland Training Center 2355 S. Technology Dr. SLC, UT 84119
801.759.5164 www.coleholland.com 385.351.0263
credit. International credits will be reviewed on an individual basis. Transfer of credit is at the discretion of the
Academic Director.
TRANSFER OF CREDITS FROM Cole Holland Training Center to other institutions: Students who are considering
transferring to other institutions should recognize that programs at Cole Holland Training Center are specifically
vocational in nature and are not generally transferable to other colleges, particularly in programs that emphasize
general or liberal education. It should also be noted that in any transfer situation, regardless of the institutions
involved, the acceptance of credits is at the sole discretion of the accepting institution and Cole Holland Training
Center makes no representations whatsoever concerning the transferability of any credits to any other
institution. Our courses and programs are vocational in nature and this applied knowledge and training is often
non-transferable. This is an important consideration for students and should be seriously considered. For
example, if a student enrolls in a program and is unable to finish the program because they must relocate outside
the geographical location of the school, none of their work will likely transfer to another program in their new
location. All students must discuss this option with an enrollment counselor or the registrar PRIOR to enrolling in
any program.
TRANSFER CREDIT PROCESS: The applicant must supply a course syllabus, catalog, or course description and an
official transcript(s) for transfer of credit to occur.
CONTINUING EDUCATION UNITS/SEMINARS/WORKSHOPS: Credits for Continuing Education Units (CEUs) or
seminars may not be transferred to satisfy courses at our institution.
ADVANCED PLACEMENT AND EXPERENTIAL LEARNING: Since programs offered at Cole Holland Training Center
are specifically designed to lead to employment, Cole Holland Training Center does not offer credit for advanced
placement courses or for experiential learning.
TRANSPORTATION: Students are expected to have reliable transportation to and from class and clinical portions
of training. Any off-campus activity organized by the school that requires transportation outside of the area will
be arranged and provided by the school.
UNIFORMS: The required uniform for labs, hospitals, facilities, clinics and the clinical portion of any training
program varies. Specific dress code requirements are listed under Program Descriptions. Students must wear
close toed shoes while on premises and during all clinical or externship rotations. Students must wear clean
clothes with no holes, vulgar sayings, or any clothing that may pose a distraction to other students.
 Name Badge: Name badges must be turned in after clinical rotation.
 Scrubs: Most programs (excluding phlebotomy and EMT) require students wear scrubs. Students will be
oriented to appropriate dress codes before each program or clinical/externship rotation. Students must
purchase scrubs or other necessary attire at their own expense.
 During a hospital experience only white and or black tennis shoes may be worn with scrubs –white
“nursing” shoes are preferable. No open toed shoes are EVER allowed at any clinical or externship shift.
WORKPLACE AND SCHOOL WEAPON AND VIOLENCE POLICY: Cole Holland Training Center is concerned about
society's increased violence including the prevalence of workplace and school place violence. To help prevent
incidents of violence from occurring, Cole Holland Training Center expressly prohibits any acts or threats of
violence by a student or any former student against any instructor or student in or about its facilities or elsewhere
while in the performance of assigned activities for Cole Holland Training Center, at any time. Cole Holland Training
Center will not condone any acts or threats of violence against its instructors, aides, students, visitors, or vendors,
at any time or while they are engaged in business with or on behalf of Cole Holland Training Center. Any student
found in violation of this policy will be dismissed from the program immediately and removed from the property.
Those students who are unnerved by the prospect of engaging unarmed in the human interactions that occur
while in transit to and from school, or while engaged in classroom interactions are, of course, at liberty to seek
education in an environment which has adopted the philosophy that a safe and productive school environment is
best achieved with armed students and instructors.
16
Student Course Catalog – Revised September 2011
Cole Holland Training Center 2355 S. Technology Dr. SLC, UT 84119
801.759.5164 www.coleholland.com 385.351.0263
Program Descriptions – {Programs are offered in English}
ECG Technician Program
Tuition: $550. Tuition includes textbook, supplies, classroom instruction and skills practice.
Program Description: This is an 56-hour Cardiovascular Technology Program (ECG Technician) that prepares
students for an entry-level position as an ECG Technician or for more advanced medical training programs
(paramedic, nursing program, medical school, etc.). This program can prepare students to work in a hospital or
physician’s office or in an outpatient clinic or lab, residential facility or home care setting. Students will learn the
fundamentals of the heart and how it functions along with how to perform and interpret cardiac tests on patients.
Students will learn how to effectively communicate with other medical personal such as physicians and nurses
and assure that patient tests are performed appropriately. The program includes 30 hours of classroom
instruction, 26 hours of skills practice.
Program Objectives:
1. Prepare students to work in an entry-level position in a variety of healthcare settings including cardiac
care and telemetry.
2. Provide didactic and clinical experience in order for students to competently and reliably offer
appropriate and safe care to patients.
3. Prepare students to successfully pass the national ECG exam.
Program Length: 56 clock hours offered in 5 or 7 weeks.
Courses:
ECG 101: Introduction to ECG: This is a ECG introductory course designed to prepare students for an entry-level
position as an ECG Technician or to prepare students for more advanced medical training programs (paramedic
school, program, LPN, etc.). Students will learn anatomy and physiology of the heart, basic electrophysiology and
sinus and atrial rhythms of the heart. The course includes both classroom and lab instruction and skill practice.
ECG 102: Rhythms and Leads: This course builds on the knowledge of the introductory course. In this course
students learn advanced rhythms of the heart and how to interpret them. Students learn how to perform a 12
lead ECG correctly as well as 3 and 5 lead ECG’s and learn the basic duties of an ECG technician including how to
perform and read the heart’s electrical impulses, how to fasten electrodes, how to clean equipment, and how to
maintain and process data reports. Students also receive advanced training in order to perform Holter monitor
and stress testing. The course includes classroom instruction and skills practice in the lab.
Delivery Method: Classroom and lab.
Textbook: ECGs Made Easy, Barbara Aehlert, RN, BSPA. Mosby Jems. Copyright 2011
Prerequisites: Must be 18 years of age, have obtained a high school diploma or GED, be proficient in English
(written and oral), and pass a pre-admission assessment. As of August 1, 2011 all ECG Technician students must
have a current AHA approved CPR card.
Additional Fees: No additional fees paid to Cole Holland Training Center. (Optional credentialing exam $160 not
included in tuition). This credential is not required to work as an ECG Technician in the state of Utah.
Award: Completion Certificate (recommendation to sit for credentialing exam offered by Cardiovascular
Credentialing International to earn the designation Certified Cardiographic Technician).
17
Student Course Catalog – Revised September 2011
Cole Holland Training Center 2355 S. Technology Dr. SLC, UT 84119
801.759.5164 www.coleholland.com 385.351.0263
Emergency Medical Technician (EMT-B) Program
(As of January 1, 2012 the EMT –B designation will be EMT – hours and tuition costs increase)
Tuition: $840 Tuition includes textbook, supplies, classroom instruction and skills practice.
Program Description: This is a 140-hour EMT (Basic) Program that prepares graduates to function in the prehospital environment. The program provides instruction in basic life support care of sick and injured persons. This
includes airway assessment, communications, documentation, general pharmacology, hemorrhage control,
ambulance operations, and splinting of adult, pediatric, and infant patients; and special care of patients exposed
to heat, cold, radiation, or contagious disease. The program includes a mixture of practical and lecture-based
instruction. Students will be required to demonstrate competence in practical skills as well as on written
examinations.
Program Objectives:
1. Prepare students to work as an EMT in an entry-level position in a variety of healthcare settings.
2. Prepare students to provide quality patient care in a pre-hospital setting
3. Prepare students to sit for the state EMT examination.
Program Length: 142 clock hours (132 in class and lab and a mandatory 10-hour externship)
Courses:
EMT 101 Introduction to Emergency Medical Services: This course provides an overview of the EMS system. It
addresses the emotional and physical aspects of the job as well as stress management. It covers the legal and
ethical issues associated with emergency care and includes an introduction to anatomy and physiology. This
course prepares students in the care and management of a patient’s airway and breathing and trains students on
the various components of patient assessment. Students learn how to recognize signs and symptoms of traumatic
injuries and gain the knowledge and skills required to continue the assessment and treatment of the patient. This
course instructs students in proper documentation and communication procedures.
EMT 102: Medical, Trauma and Other Emergencies: This course covers many of the most common medical
emergencies including diabetic emergencies, allergic reactions, child birth, abdominal emergencies, cardiovascular
and respiratory emergencies, poisonings, overdoses and behavioral emergencies. This course provides basic
instruction in the administration of medication. It covers aspects of traumatic injuries including internal and
external bleeding, the recognition and treatment of shock, fractures, sprains and strains, head and neck injuries
and injuries to the spine. It also covers emergencies that often occur in outdoor settings, including heat and cold
emergencies, bites and stings and drowning. This course discusses populations that require special considerations
such as pregnant women in labor, infants, pediatric emergencies, geriatrics and emergencies that include patients
with special challenges.
Delivery Method: Classroom, lab and clinical ride-along and ER externship (10-hour).
Textbook: Brady Emergency Care 12th edition Text and Workbook, Online course companion and student CD.
Prerequisites: TB test within the past year. Pass a pre-admission assessment. Students must be 18 years before
they sit for the state exams. Basic Life Support CPR. BCI Background Check (or an FBI background check if you
have lived outside of Utah in the last 5 years) conducted by BEMS – this is included in the state testing fee.
Additional Fees: No additional fees paid to Cole Holland Training Center. Tuition does not include State of Utah
testing fees of $160 or $210 (for students that have lived outside of Utah anytime in the past 5 years). This
credential is required to work as an EMT Basic in the state of Utah. CPR card, TB test, and a background check may
require the payment of additional fees.
Award: Certificate
18
Student Course Catalog – Revised September 2011
Cole Holland Training Center 2355 S. Technology Dr. SLC, UT 84119
801.759.5164 www.coleholland.com 385.351.0263
Advanced Emergency Medical Intermediate (formerly EMT - I) Program
(As of October 1, 2011 the EMT – I designation will change to Advanced EMT. The program and curriculum has changed
to reflect new State of Utah BEMS guidelines.
Tuition: $730 Tuition includes textbook, supplies, classroom instruction and skills practice.
Program Description: This is a 120-hour program designed to provide additional training and skills in specific
aspects of advanced life support above the basic level. The program teaches advanced emergency care of critically
ill and injured victims in the field setting; provide fluid replacement utilizing intravenous therapy; limited
medication therapy as indicated; and secure patient airway using basic and limited advanced techniques. The
program provides general instruction in all human body systems and advanced life support management for a
wide range of conditions. Components of this program include foundations and well-being of the EMT-I, medicallegal and ethical issues, an overview of human systems, emergency pharmacology, venous access and medication
administration, ALS airway management, oxygen therapy, airway adjuncts, and suctioning. Patient assessment,
history taking, techniques of the physical exam, clinical decision making, communications and documentation.
respiratory, cardiac, altered mental status, neurological, abdominal, environmental, poisoning and overdose,
behavioral, allergic reactions, and GYN related emergencies are included as well as trauma systems, hemorrhage,
shock, soft tissue injuries, musculoskeletal injuries, burns and chest trauma, and trauma Skills. Obstetrics,
Neonatal Resuscitation, Pediatrics and Geriatrics are also covered.
Program Objectives:
1. Prepare students to work as an EMT-I in an entry-level position in a variety of healthcare settings.
2. Prepare students to provide quality patient care in a pre-hospital setting
3. Prepare students to sit for the state EMT-I examination.
Program Length: 4 or 8 week program. 64 clock-hours.
Courses:
AEMT 101- Introduction to Intermediate Emergency Care. This course prepares the EMT Basic in the
responsibilities and skills needed to advance to the next level of certification. This course reviews basic
assessment and proceeds to advanced techniques in the physical examination. This course helps students develop
critical thinking skills. Course covers medications and medication administration as well as venous access,
anatomy, physiology and pharmacology.
AEMT 102- Medical and Traumatic Emergencies. This course covers cardiovascular and other medical
emergencies. AEMT’s need to be proficient in their CPR skills and able to perform artificial resuscitation measures,
recognize cardiac rhythms and provide appropriate care. Course includes traumatic emergencies and how to treat
patients with multiple system failures. This course includes pediatric emergencies.
Delivery Method: Classroom and lab
Textbook: Mosby’s EMT Intermediate Textbook for the 1999 National Standard Curriculum, 3rd Edition; Shade,
Bruce R., Collins, Thomas E., Wertz, Elizabeth, Jones, Shirley; Mosby, 2012
Prerequisites: Must be 18 years of age, have obtained a high school diploma or GED, be proficient in English
(written and oral), and pass a pre-admission assessment. A current Basic Life Support CPR certification and also an
EMT-B certification in good standing. The program also requires a current TB test (within the past year) and a
criminal background check conducted by BEMS. Applications and state testing fees will be filled out and collected
on the first night of class. Please bring a picture ID with you on the first night of class.
Additional Fees: None (Optional credentialing exam $80 not included in tuition). Tuition does not include the
Utah State testing fees of $80. This credential is required to work as an EMT Intermediate in the state of Utah.
Award: Certificate
19
Student Course Catalog – Revised September 2011
Cole Holland Training Center 2355 S. Technology Dr. SLC, UT 84119
801.759.5164 www.coleholland.com 385.351.0263
HealthCare Technician Program
Tuition: $2,985. Tuition includes textbook, supplies, classroom instruction, skills practice and distance education.
Program Description: This is a 25 week (five -- 5-week module) certificate program that prepares students to work
in a variety of pre-hospital and hospital and other health care settings. Students learn skills related to Nurse
Assistance, Emergency Medical Technician and Advanced Medical Technician as well as Phlebotomy and ECG
training. This prepares students for an exciting, hands-on and fast paced career. The program begins
approximately every five weeks - this is a fast paced program that can get you working in healthcare quickly. 466
clock hours in (5) five week modules (courses). The program includes a 50-hour externship arranged by the school.
Program Objectives:
1. Prepares students to work in health care and emergency medical services in a variety of healthcare
settings.
2. Prepares students to sit for the State of Utah Nurse Assistant exams, the Bureau of Emergency Medical
Services EMT and Advanced EMT exams and national exams for phlebotomy technicians and ECG
technicians.
3. Provide student with both the didactic and skills experience to work competently in health care and to
provide appropriate care to patients.
Program Length: 25 Week program – five consecutive five-week modules – 466 Clock hours including 50 hour
unpaid externship.
Courses: See below
Delivery Method: Classroom, lab, externship, clinical, ride-along and distance education.
Textbook:
 Hartman's Nursing Assistant Care "The Basics" Hartman Publishing 3rd Edition, 2010
 ECG's Made Easy, Barbars Aehert, RN, BSPA. MOsby Jems Copyright 2011
 Brady Emergency Care 12th edition Text and Workbook, Online course companion and student CD.
rd
 Mosby’s EMT Intermediate Textbook for the 1999 National Standard Curriculum, 3 Edition; Shade, Bruce
R., Collins, Thomas E., Wertz, Elizabeth, Jones, Shirley; Mosby, 2012
 Phlebotomy Work text and Procedures Manuel; Warekois, Robin S., Robinson, Richard; Elsevier Saunders,
2012.
Prerequisites: Must be 18 years of age
o Must have obtained a high school diploma or GED
o Must be proficient in English (written and oral)
o Must pass a pre-admission assessment
o Must hold a current BLS CPR certification (must have a current AHA approved card).
o Requires evidence of a current TB test (within the past year)
o Must obtain and pass a criminal background check (BEMS will conduct this check)
Additional Fees:
Student needs a blood pressure cuff and stethoscope (students may borrow a set) or they may purchase a set
from the institution for $25. Scrubs, close toed shoes and watch with a second hand. As required by BEMS,
applications and state testing fees will be filled out and collected on the first night of both the EMT Basic and the
A-EMT course. Please bring your checkbook or a money order and picture ID with you. Student photos will be
taken as required by BEMS. State testing fees are not included in tuition - these include:
 Nurse Assistant - $70 testing fee
 EMT - $160 testing fee ($210 if students has not resided in Utah consecutively for the past five years)
 Advanced EMT - $80 (this fee may increase without notice)
 Phlebotomy National Exam - $105
 ECG National Exam - $160
Award: Certificate
20
Student Course Catalog – Revised September 2011
Cole Holland Training Center 2355 S. Technology Dr. SLC, UT 84119
801.759.5164 www.coleholland.com 385.351.0263
NUR 101: Nurse Assistant Introduction and Foundation
of Patient Care. Introduces students to patient care and
the job duties of nurse assistants. The course teaches how
to take vital signs, and other patient assessments and
includes some basic personal care skills.
NUR 102: Clinicals, Body Systems, Dementia and Self
Care. Instructs students about the body, and dementia,
how to work as a Certified Nurse Assistant and includes a
16 hour clinical rotation in a long term care facility.
EMT 101 Introduction to Emergency Medical Services:
Provides overview of EMS system, addresses emotional
and physical aspects of the job as well as stress
management, and covers legal and ethical issues
associated with emergency care. Includes an introduction
to anatomy and physiology. Teaches care and
management of a patient’s airway and breathing and
various components of patient assessment. Students
learn how to recognize signs and symptoms of traumatic
injuries and gain the knowledge and skills required to
continue the assessment and treatment of the patient
and instructs in proper documentation and
communication procedures.
EMT 102: Medical, Trauma and Other Emergencies: This
course covers many of the most common medical
emergencies including diabetic emergencies, allergic
reactions, child birth, abdominal emergencies,
cardiovascular and respiratory emergencies, poisonings,
overdoses and behavioral emergencies, provides basic
instruction in the administration of medication, covers
aspects of traumatic injuries including internal and
external bleeding, the recognition and treatment of
shock, fractures, sprains and strains, head and neck
injuries and injuries to the spine. It also covers
emergencies that often occur in outdoor settings.
Discusses pregnant women in labor, infants, pediatric
emergencies, geriatrics and emergencies that include
patients with special challenges.
EMT 103- EMS Externship
An EMT student is required to complete a total of 10
clinical hours during the EMT (Basic) class. 5 hours need
to be completed in the Emergency Room and 5 hours with
a Fire Department on a rescue or ambulance unit. This is
a state BEMS requirement that must be completed before
a student will qualify to take their state exam.
AEMT 101- Introduction to Intermediate Emergency
Care. This course prepares the EMT Basic in the
responsibilities and skills needed to advance to the next
level of certification. This course reviews basic assessment
and proceeds to advanced techniques in the physical
examination. This course helps students develop critical
thinking skills. Course covers medications and medication
administration as well as venous access, anatomy,
physiology and pharmacology.
PHLB101: Introduction to the Field of Phlebotomy. This
course explores the professional life of today’s
phlebotomist. Students learn to draw blood within a
variety of health care settings. The phlebotomist must
also be aware of important legal issues and patient
confidentiality. The Introduction to the Field of
Phlebotomy course teaches students all aspects of a
career in phlebotomy as well as introduces students to
lab work and tests associated with phlebotomy
PHLB102: Specimen Collection and Handling. This
course introduces students to venipuncture equipment,
routine venipuncture, and how to collect, handle, store
and transfer blood specimens. More time is spent in the
lab in this course allowing students unlimited
opportunities to practice blood draws and sticks and to
learn the order of the draw, how to use blood collection
equipment and supplies.
MLT 103- Phlebotomy Externship Students are assigned
to a hospital or clinic to complete an unpaid 40 hour
externship. Students must complete all 40-hours before
the end of the term.
ECG 101: Introduction to ECG: This is a ECG introductory
course designed to prepare students for an entry-level
position as an ECG Technician or to prepare students for
more advanced medical training programs (paramedic
school, program, LPN, etc.). Students will learn anatomy
and physiology of the heart, basic electrophysiology and
sinus and atrial rhythms of the heart. The course
includes both classroom and lab instruction and skill
practice.
ECG 102: Rhythms and Leads: In this course students
learn advanced rhythms of the heart and how to
interpret them, how to perform a 12 lead ECG correctly
as well as 3 and 5 lead ECG’s and learn the basic duties
of an ECG technician including how to perform and read
the heart’s electrical impulses, how to fasten electrodes,
how to clean equipment, and how to maintain and
process data reports. Students also receive advanced
training in order to perform Holter monitor and stress
testing.
AEMT 102- Medical and Traumatic Emergencies. This
course covers cardiovascular and other medical
emergencies. AEMT’s need to be proficient in their CPR
skills and able to perform artificial resuscitation
measures, recognize cardiac rhythms and provide
appropriate care. Course includes traumatic
emergencies and how to treat patients with multiple
system failures. This course includes pediatric
emergencies.
21
Student Course Catalog – Revised September 2011
Cole Holland Training Center 2355 S. Technology Dr. SLC, UT 84119
801.759.5164 www.coleholland.com 385.351.0263
This is the Course Curriculum for each Module of the Healthcare Technician Program
Module 1
NUR 101- Introduction and Foundations
NUR 102- Clinical, Body Systems, Dementia and Self Care
Class Dates are Tuesday, Wednesday and Thursday from
6:00 to 10:15pm
Clinical days are Saturday and Sunday from 6:00am to
2:30pm
Module 2
EMT 101- Introduction to Emergency Care
EMT 102- Medical, Trauma and Other Emergencies
EMT 103- EMS Externship
Class Dates are Tuesday, Wednesday, Thursday from
6:00pm to 10:00pm and Saturday from 8:00am to
6:00pm
64 Hours of class time and 16 Hours of clinical time
Successful completion of this module allows a student to
sit for the State of Utah Certified Nurse Assistant exams.
State testing fee of $70 not included in tuition.
110 Hours of class time, 40 Hours of online material and
10 Hours of externship. Successful completion of this
module allows a student to sit for the State of Utah
BEMS exam. State testing fee of $160/$210 not included
in tuition.
Module 4
ECG 101- Introduction to ECG Course
ECG 102- Rhythms and Leads Course
Class Dates are Monday and Wednesday from 6:00pm
to 10:00pm and 2 Saturdays from 9:00am to 5:00pm
Module 3
MLT 101- Introduction to Field of Phlebotomy
MLT 102- Specimen Collection and Handling
MLT 103- Phlebotomy Externship
Class Dates are Monday, Wednesday and Friday from
6:00pm to 10:00pm followed by a 40 hour externship –
hours vary for the externship. Additional fees apply. See
Course Catalog.
Successful completion of this module and externship
allows a student to sit for a national certification exam.
National Testing Fee of $105 not included in tuition.
56 Hours of class time
Successful completion of this module allows the student
to sit for a national certification exam. National testing
fee of $160 not included in tuition.
Module 5
AEMT 101- Introduction to Intermediate Emergency Care
AEMT 102- Medical and Traumatic Emergencies
Class Dates are Monday, Tuesday, Wednesday, Thursday
from 6:00pm to 10:00pm
96 Hours of class time and 24 Hours of online material
Successful completion of this module allows a student to
sit for the State of Utah BEMS exams. State testing fee of
$80 (may increase without notice) is not included in the
tuition.
Each module is based on a 5 week term called modules. Each module must be completed before the student may
proceed to the next one. Students are encouraged to attend special events including guest lectures, movie nights,
activities and open labs. Your course will be completed in approximately 6 months (25 weeks). 496 Total clock
hours includes 50 hours of an unpaid externship.
22
Student Course Catalog – Revised September 2011
Cole Holland Training Center 2355 S. Technology Dr. SLC, UT 84119
801.759.5164 www.coleholland.com 385.351.0263
Medical Assistant Program
Tuition: $5,985 Tuition includes textbooks, workbooks supplies, classroom instruction and skills practice.
Program Description: The Medical Assistant Program is an 860-hour program with a mandatory unpaid 160 hour
externship spread out over the course of the curriculum. This program prepares students to work as Medical
Assistants. The courses cover both administrative and clinical applications.
The Medical Assistant Program consists of a general orientation to the profession, including employment
conditions, credentialing and general responsibilities and the scope of practice. The program also includes
anatomy and physiology, diet and nutrition, body systems, common diseases, diagnoses and treatments, medical
terminology, medical law and ethics, psychology of human relations including abnormal behavior, empathy, and
support for terminally ill patients, developmental stages of life, culture, heredity and environment, pharmacology
including math and metric conversions, use of drug references, basic keyboarding and computer concepts
including computer application skills using a variety of different electronic programs for practice management and
EMR software, medical business office procedures and management, medical office clinical including patient
histories, vital signs, test results, emergency and surgical procedures, immunizations, standard precautions,
wrapping for sterilization and assisting the physician with examinations and treatments, first aid, and medical
laboratory procedures including quality control, CLIA-waived tests, biohazards and specimens and finally career
development including essentials for employment and professionalism. A clinical externship of at least 160 hours
is required for completion of the program.
In the Medical Assistant Program, students are required to complete five ten-week modules of study. Each unit is
comprised of several chapters that cover a specific aspect of medical assisting. All units require online course
work, attendance at lectures, skills practice and pass off, and self-directed study in the computer lab.
Program Objectives:
1. To prepare students for an entry-level position as a clinical or administrative medical assistant
working in a variety of health care systems.
2. To train students in all aspects of both the administrative and clinical demands of medical
assisting.
3. Students will be qualified and prepared to sit for their national medical assistant exam upon the
completion of the course.
Program Length: 50 Week Program. 860 clock-hours.
Courses: See Below
Delivery Method: Classroom, lab and distance education.
Textbook:
Today’s Medical Assistant. Bonnewit-West, Kathy Med. Hunt, Sue A. RN, CMA. Applegate, Edith MS. Published by
Saunders Elsevier 2009
Medical Terminology A Short Course, Chabner, Davi-Ellen; Saunders Elseveir, 2009
Structure and Function of the Body, Thibodeau, Gary PhD; Patton, Kevin PhD; Mosby Elsevier, 2008
Phlebotomy Work text and Procedures Manual; Warekois, Robin S., Robinson, Richard; Elsevier Saunders, 2012.
ECGs Made Easy, Barbara Aehlert, RN, BSPA. Mosby Jems Copyright 2011
Prerequisites: Must be 18 years of age, have obtained a high school diploma or GED, be proficient in English
(written and oral), and pass a pre-admission assessment. Within 30 Days of the start date students must have
the following: Immunization Records, Hep B shots or declination, TB test, Background Check and Urine Drug
Screen (5 panel). If students do not meet these requirements within the first 30 days, the student will be
dismissed from the program. The student may re-enroll at the beginning of the next program if all pre-requisites
are obtained and completed.
Additional Fees: None (Optional credentialing exam $160 not included in tuition). Tuition does not include
national testing fee. And does not cover the cost of pre-requisites.
Award: Certificate.
23
Student Course Catalog – Revised September 2011
Cole Holland Training Center 2355 S. Technology Dr. SLC, UT 84119
801.759.5164 www.coleholland.com 385.351.0263
HCP 101- Introduction to Medical Assisting
This course is an introduction to the medical assisting
profession and the history of healthcare. This course
includes professionalism in the workplace and patientcentered care.
2 Credits/20 Hours
HCP 112- Administrative Medical Assisting This course
prepares students to manage the front office and the
daily components of a medical facility. Students learn
how to keep inventory, manage medical records and
good communication skills.
4 Credits /40 Hours
HCP 102 Medical Terminology- Introduction to the
Language of Medicine
This is the language of medicine. You will learn the
components of a word that are broken down in to prefixes
and suffixes and basic word structure. 2 Credits/ 20 Hours
HCP 111 Anatomy- Body Maintenance In this course
students learn how the body maintains homeostasis;
from the senses to hormones and the blood to the
circulatory system. Differing amounts of nutrients and
waste products enter and leave the fluid surrounding
each body cell continually. Requirements for hormones,
body salts, water, and other critical substances
constantly change. This course will teach students how
the body continually manages and supports itself in this
change.
2 Credits/20 Hours
COM 101-Computer Fundamentals This course teaches
students the fundamentals of computer use including
email, word, excel, power point and the internet.
4 Credits/40 Hours
HCP 103- Vital Signs and Patient Assessments In this
course students learn how to perform vital signs, how to
take temperatures in multiple forms and how to record
them in the patients chart. Students learn to conduct
patient assessments and how to chart accurately.
Information gathered in the pre-assessment and
assessment phase may determine the treatment patients
receive. 2 Credits/20 Clock Hours
HCP 107 Anatomy-Introduction to Structure and Function
of the Body This course introduces students to the human
body. Students learn body systems and how they function,
how the body works and how each organ plays a vital role.
Life is chemistry. The more students understand about
structure and function, the more they realize that it all
boils down to interactions among chemicals.
2 Credits/20 Clock Hours
HCP 104 Medical Terminology- Suffixes In this course
students learn all about suffixes and their use in words.
Suffixes are divided into two groups: those that describe
diagnoses and those that describe procedures.
2 Credits/ 20 hours
MLT 101- Phlebotomy/IV and Micro-biology Hematology
is the study of blood. Phlebotomy is the process of blood
collection. In this course students will learn the anatomy
and physiology of blood and its vital role in the human
body. Students learn collection procedures and basic
laboratory tests that are performed. Students become
proficient at blood collection, testing and processing and
learn and practice lab testing on urine specimens. This
course will instruct students in the reasons and techniques
in establishing a peripheral IV. 8 Credits/97 Hours
HCP 108 Medical Terminology- Body Systems 1 Anatomy
shows major organs and structures with labels and
combing forms for each body part. The parts of the body
are defined and explained in this section.
2 Credits/20 Hours
HCP 116- Clinical Medical Assisting Part II A medical
emergency can occur anywhere and at any time. First
aid, when properly given, can mean the difference
between life & death. Students learn to use medical
training to help people in emergency situations both in
the office and elsewhere.
2 Credits/20 Hours
HCP 117- Clinical Procedures Part II Lab This course
covers the general principles of first aid, including the
resources available and guidelines on how to provide
emergency care. This is the lab portion of Clinical Medical
Assisting Part II course and will allow students to practice
skills learned in the course. 1 Credit/12 Hours
ECG 101 Electrocardiograph
In this course students develop a fundamental
knowledge of the heart including the anatomy and
physiology, rhythms, cardiac disease, functions of the
heart and interpreting waveforms. This course will also
instruct on patient education and how to reduce cardiac
disease.
3 Credits/40 Hours
ECG 102 Electrocardiograph Lab
This is the lab portion of ECG 101 where students learn
to practice what they learned in the classroom including
performing ECG’s, holter monitors stress tests and other
components crucial to the cardiac patient. 1.5 Credits/
16 Hours
24
Student Course Catalog – Revised September 2011
Cole Holland Training Center 2355 S. Technology Dr. SLC, UT 84119
801.759.5164 www.coleholland.com 385.351.0263
MLT 104 Phlebotomy Externship
Students are assigned to a hospital or clinic to complete an
unpaid 40 hour externship.
1.5 Credit/40 Hours
HCP 109 Anatomy- Body Systems
In this course students learn about the progressive
organization of body structures from simple to complex.
Complexity in body structure and function progresses
from cells to tissues and then to organs and organ
systems. 2 Credits/20 Hours
HCP 106 Medical Terminology- Prefixes
This course reviews the prefixes studied in the first course
and introduces new prefixes. This aids procedures and
diagnosis. Students learn medical specialties and case
reports. 2 Credits/20 Hours
HCP 114- Clinical Medical Assisting Part I
Surgical and Sterile Procedures
In this course students learn the techniques associated
with surgical procedures and sterile technique including
how to set up surgical trays, sterile fields and the
equipment associated with each. Students will also learn
and demonstrate both medical and surgical asepsis;
proper cleaning, storing and handling of instruments are
essential.
4 Credits/40 Hours
HCP 115- Clinical Procedures Part I Lab
This is the laboratory component of Clinical Medical
Assisting Part 1. In this course students practice the skills
learned in the classroom including how to use an
autoclave.
4 Credits/40 Hours
HCP 120- Billing and Coding
Processing insurance claims correctly is vital to the success
of any medical practice. Just as medical terminology is the
first step of medical assisting, an understanding of basic
insurance terminology is vital to those responsible for
processing claims. This course will prepare you for ICD-9CM Coding, procedural coding, insurance billing and preauthorizations. 55 hours/ 5.5 Credits
HCP 118- Clinical Procedures Part III
Physicians rely on Medical Assistants to perform
assessments, procedures and specialty exams. In this
course students learn these procedures and how to
instruct and educate patients to perform these
procedures at home. 4 Credits/40 Hours
HCP 113 Anatomy- What Goes in Must Come Out
No one needs to be told how important the respiratory
system is. This serves as the life line of the body, but did
you also know that it also removes waste from the body?
Other systems that get rid of waste are the digestive
system and the urinary system. This course will also
cover nutrition and metabolism and the delicate balance
of proper nutrition.
2 Credits/20 Hours
HCP 110 Medical Terminology- Body Systems 2
In these course students complete learning about body
systems including terms related to common pathological
conditions and treatment procedures and learns
procedures that treat abnormal conditions in each
system. At the completion of this course students will
understand the terminology associated with these areas.
2 Credit hours/20 Hours
HCP 119- Clinical Procedures Part III Lab
This course prepares students to perform clinical
procedures associated with patient care. These include
diagnostic procedures, labs, exams, vital signs,
bandaging, charting and many more skills.
2 Credits/40 Hours
EXT 101- Medical Assistant Externship
This is a 40 hour externship that will be completed during
Module 5 of the student’s schedule. This externship will
be set up during the module and can include a variety of
settings.
1.5 Credits/40 Hours
EXT 102 –Medical Assistant Externship
This is the student’s final 80 hour externship. This will
need to be completed over a 2 week period in an
assigned clinic or physician’s office.
3 Credits/80 Hours
Students in the program attend five ten-week modules which includes 80 hours of the mandatory 160-hour
unpaid externship. The final 80-hour externship hours are completed at the end of the program. Students
enroll in the program every ten weeks. The institution may cancel an enrollment period if minimum
enrollments are not met. The program is a 50 week program with a two week final externship at the end.
25
Nurse Assistant Program
Tuition: $400. Tuition includes textbooks, supplies, clinicals, classroom training, and skills practice.
Program Description: This is an 80-hour nurse assistant program approved by the Utah Nurse Assistant
Registry that prepares graduates to sit for the state of Utah written and skills competency exams. The program
is designed to lead to certification and employment as an entry-level Certified Nurse Assistant. Certified Nurse
Assistants work in a variety of health care settings including hospitals, skilled nursing facilities, home health,
hospice, personal care agencies, rehabilitation and specialty in-patient facilities.
Program Objectives:
1. To prepare knowledgeable, well-trained entry-level employees to work in a variety of health care
settings including personal care, home health, hospice, skilled nursing facilities, hospitals and long
term care, etc.
2. To provide an introduction to patient care and vital sign assessment and duties of a Certified Nurse
Assistant and the clinical skills and activities that include assisting patients in personal care
activities (ADL’s), the ability to chart and articulate specific and accurate patient information to the
nurse, and to assist other health care delivery personnel in caring for patients.
3. Provide didactic training and clinical experience in order to train students to provide appropriate
care to patients as a CNA.
4. To gain proficiency in all 28-skills tested by the UNAR as defined in the Candidate Handbook.
5. To prepare students to successfully pass the State of Utah Certified Nurse Assistant exams.
Program Length: 80 Clock-hours (64 classroom hours and 16 hours in a long term care facility).
Courses: Students must complete two courses and complete 80 hours of training in order to earn a
completion certificate and to receive an application to test voucher.
NUR 101: Nurse Assistant Introduction and Foundation of Patient Care. This course prepares students for the
state of Utah Certified Nurse Assistant exams. It introduces students to patient care and the job duties of nurse
assistants. The course teaches how to take vital signs, and other patient assessments and includes some basic
personal care skills.
NUR 102: Clinicals, Body Systems, Dementia and Self Care. This course instructs students about the body, and
dementia, how to work as a Certified Nurse Assistant and includes a 16 hour clinical rotation in a long term
care facility. It also completes training for all 28 skills listed in the Candidate Handbook.
Delivery Method: Classroom and clinical rotation (the clinical rotation is coordinated by the program and
students attend this rotation as a class).
Textbook: Hartman’s Nursing Assistant Care “The Basics”, Hartman Publishing 3rd Edition, 2010
Prerequisites: Must be 18 years of age, have obtained a high school diploma or GED, be proficient in English
(written and oral), and pass a pre-admission assessment (for acceptance into the program).
Additional Fees: Student needs a blood pressure cuff and stethoscope (students may borrow a set) or they
may purchase a set from the institution for $25. Scrubs for clinicals, close toed shoes and a watch with a
second hand. Tuition does not include state testing fees of $70.
Award: Certificate.
26
Cole Holland Training Center Student Course Catalog Revised July 15, 2011
Phlebotomy Technician Program
Tuition: $495. Tuition includes textbook, supplies, classroom training and skills practice.
Program Description: This is a 40-hour (with an optional 40-hour unpaid externship) introductory program
designed to prepare students for an entry-level position as a phlebotomist or for more advanced training
programs (nursing, respiratory therapist, medical assistant or for medical school). The program can prepare
students to work in clinics, hospitals, plasma and blood collection centers, schools, doctor’s offices, labs and
residential facilities.
Program Objectives:
1. To prepare students to work in the healthcare field as a phlebotomist or lab specialist.
2. To learn important safety and legal issues related to phlebotomy
3. To learn effective communication skills.
4. To introduce students to the phlebotomy lab.
5. To help students gain competency in obtaining blood samples and how to obtain non-blood samples
6. To teach students how to prepare samples for lab testing to assure adequate results.
7. To teach students the techniques used to collect handle, store, test, and transport blood specimens.
8. To prepare students to take the national exam.
Program Length: 5 week program. (40 classroom and lab hours) Students have the option to participate in an
unpaid 40-hour externship.
Courses:
PHLB101: Introduction to the Field of Phlebotomy. This course is part of a nationally certified phlebotomy
program that prepares students to work as a phlebotomist. Students explore the professional life of today’s
phlebotomist and learn to draw blood within a variety of health care settings. Communication and
organizational skills are essential components of a successful career in phlebotomy. The phlebotomist must
also be aware of important legal issues and patient confidentiality. The Introduction to the Field of Phlebotomy
course teaches students all aspects of a career in phlebotomy as well as introduces students to lab work and
tests associated with phlebotomy.
PHLB102: Specimen Collection and Handling. This course introduces students to venipuncture equipment,
routine venipuncture, and how to collect, handle, store and transfer blood specimens. More time is spent in
the lab in this course allowing students unlimited opportunities to practice blood draws and sticks and to learn
the order of the draw, how to use blood collection equipment and supplies.
Delivery Method: Classroom and lab.
Textbook: Phlebotomy Work text and Procedures Manuel; Warekois, Robin S., Robinson, Richard; Elsevier
Saunders, 2012.
Prerequisites: Must be 18 years of age, have obtained a high school diploma or GED, be proficient in English
(written and oral), and pass a pre-admission assessment (for acceptance into the program).
Additional Fees: None. (Does not include the optional national testing fee of $105). Utah does NOT require
certification to work as a phlebotomist.
Award: Certificate.
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Cole Holland Training Center Student Course Catalog Revised July 15, 2011
WORKSHOPS
The following workshops are not programs, are not accredited, and do not lead to employment.
Workshop Description: Medical Terminology (Online): $195
Medical terminology is a vocabulary for accurately describing the human body and associated components,
conditions, processes and process in a science-based manner. It is to be used in the medical and nursing fields.
This systematic approach to word building and term comprehension is based on the concept of: (1) word roots,
(2) prefixes, and (3) suffixes. This is an online course. There are no pre-requites, though it is intended to
expand the knowledge and skill set of working health care providers or those wishing to enter into a higher
level of professional employment or to prepare students for other health care related programs such as
nursing school. The course is asynchronous meaning a student may begin the course at any time.
Workshop Description: I.V. Training Certification: $195
I.V. technicians work in many different areas in health care including outpatient surgical clinics, dentistry and
oral surgery offices, research facilities, emergency rooms, and veterinary clinics. Phlebotomists, medical
assistants, nurses and respiratory therapists all need to know how to start an I.V. In this three day course, you
will learn the best techniques for starting an I.V. and learn by practicing on real people – participating in at
least 15 I.V. placements. Students will also learn in depth about equipment, types of fluids, administered drip
rates, venous structures within the arm and hand, routes of administration, medication administration,
complications associated with I.V. therapy, I.V. regulations and more. Class Overview:
 Pre-procedure steps
 Anatomy and physiology related to peripheral short IV catheter insertion procedures
 Legal issues & Clinician, patient, and supply preparation
 Vein site, and catheter selection & Venipuncture techniques
 Catheter, site care and catheter securement
 Use of visualization devices
 Complication prevention and management &Common problems, and tips for success in patients with
difficult access
 Hands on lab practicum
Workshop Description: EMT-I Bridge (Gap) Course to A-EMT: $75
This is a 16-hour course. The Utah Bureau of Emergency Medical Services (BEMS) recently announced a plan to
update the EMS program in Utah to national standards by changing the certification guidelines for an EMT I.
After October 2011 BEMS will no longer authorize EMT-I programs. Instead institutions must begin offering the
new certification: Advanced Emergency Medical Technician (A-EMT). The EMT Basic designation will also
change to EMT. Testing for this new certification will start as soon as January 2012. Additionally, person’s
holding an EMT–I certification will need to pass a new A-EMT exam or a (GAP exam) or risk reverting their
status to an EMT. Additional training includes:





Advanced Airway (Combi-tubes and LMA’s)
Anatomy and Physiology
Nasal Atomizer
Airway Management (Ventilators, Humidifiers, Nebulizers)
Tracheobronchial suctioning
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Cole Holland Training Center Student Course Catalog Revised July 15, 2011
Academic Calendar 2011- 2012
Fourth Quarter Begins
Labor Day
August 1, 2011
September 5, 2011
Fourth Quarter Ends
October 7, 2011
Fifth Quarter Begins
Thanksgiving
Christmas Break
Fifth Quarter Ends
October 10, 2011
November 24, 2011
Dec 22-31, 2011
December 31, 2011
First Quarter Begins
Martin Luther King Day Observed
Presidents Day Observed
First Quarter Ends
Second Quarter Begins
Spring Break
January 2, 2012
January 16, 2012
February 20, 2012
March 9, 2012
March 12, 2012
April 9-13, 2012
Second Quarter Ends
May 25, 2012
Fourth Quarter Begins
Summer Break
May 29, 2012
July 4-6, 2012
Fourth Quarter Ends
August 10, 2012
Fifth Quarter Begins
Labor Day Observed
August 13, 2012
September 3, 2012
Fifth Quarter Ends
Sixth Quarter Begins
Thanksgiving Observed
Christmas Break
Sixth Quarter Ends
29
October 19, 2012
October 22, 2012
Nov 22-23, 2012
Dec 24-28, 2012
December 28, 2012
Cole Holland Training Center Student Course Catalog Revised July 15, 2011
Cole Holland Training Center Faculty, Officers and Staff Roster
Cole Holland Training Center Faculty, Officers and Staff Roster
Name
Status
College/Universtiy/Licensing Board
Badger, Troy MD
Part-time
Barragan, Sylvia
Baschke, Brandon
Burgio, Rachel
Carney, Lorie
Corless, Tammie
Fullmer, Sharon
Hardman, Brandon
Henderson, Ashley
Adjunct
Adjunct
Adjunct
Adjunct
Adjunct
Adjunct
Adjunct
Adjunct
Hoglund, Pati
Adjunct
Rossborough, Jamie
Adjunct
North Suburban Medical
Schwartz, James
Adjunct
SLCC, POST Academy
Taylor, Darran
Turgoose, Mindi
Webb, Arla
Webb, Cassandra
Adjunct
Adjunct
Adjunct
Adjunct
Utah Valley State College
Skagit Valley College
Utah Valley State College
Westminister College of Nursing (BSN)
Administrative Staff
Cole, Lyndal
Hartley, Sarah
Holland, Terri
Part-time
Full Time
Full Time
Lindberg, Trista
Full Time
Norris, Eddie
Full Time
BS, Healthcare Administration, Stevens
Henager College
University of Utah S.J. Quinney and NYU
Roeca, Noreen
Full-Time
University of Utah, B.S. Utah State
University M.S.
Employment Specialist and Career
Counselor
Sperry-Clegg, Sharon
Full Time
Utah State University, B.S., Community
Health Education University of Phoenix,
M.A., Curriculum Instruction and Design
Strong, Pamela
Full Time
Cole Holland Training Center
Hoglund, Pati
Tutor
Utah Bureau of Emergency Medical
Services
EMT Intermediate, EMT
Instructor/Coordinator, Utah
Professional Educator License
Externship Coordinator/ Campus
Activities Director
EMT I, EMT Instructor /Coordinator, BLS
Instructor/Trainer
Columbia University, Brigham Young
University (BA), University of Utah (MD)
San Bernardino (AS), Colten Redland
Provo College (ADN))
Baker University (BSN), Kaplan University
Erwin Vocational Tech Center (AS)
Stevens Henager College
Utah Technical College (ADN)
Utah Valley State College
Phlebotomy Training Specialists
Utah Bureau of Emergency Medical
Services
College/University/Licensing Board
Certified Nurse Assistant
Cert./Degrees/License
BA, MD
LPN, Medical Assistant, BLS
RN, ACLS Instructor, AHA Instructor
BSN, Certificate in Legal Nursing
LPN, BLS
MA, CPT
LPN, BLS
Paramedic, EMT Instructor
CPT
EMT I, EMT Instructor /Coordinator, BLS
Instructor/Trainer
National Certified Paramedic
EMT-I, EMT Instructor, Special Functions
Officer
Paramedic, EMT Instructor
LPN
Registered Nurse
BSN
Job Title
Officer, Operations Manager
Director of Student Services
Officer, Owner/ Administrator
Student Financial Services
Officer, Attorney at Law, Owner
Faculty and administrative staff may change from time to time. For a current list of all faculty or staff
members see the front office for an insert. We attempt to keep this information current in the
student bulletin.
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Cole Holland Training Center Student Course Catalog Revised July 15, 2011