Republic of the Philippines
Province of Pampanga
MUNICIPALITY OF MABALACAT
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
1
PREFACE
This Citizens’ Charter of the Local Government Unit (LGU) of Mabalacat is a
collaborative effort of its officials and employees and it intends to contain in codified form as
prescribed by Republic Act No. 9485, known as the Anti-Red Tape Act (ARTA) of 2007 the
various functions of, and services rendered by the departments and offices in the LGU,
together with the persons responsible for the delivery of basic services to the public in
efficient and effective fashion and in prompt period of time and performance are hereby
embodied in this Charter.
This Citizen’s Charter of Mabalacat reaffirms the commitment of the municipality’s
leaders, officials and employees to implement quality management programs, streamlined
procedures in the delivery of basic services and accepted work standards glared towards
enhancement and transparency, accountability and accessibility to the public.
With this work, it is expected that the discharge of function in every department,
particularly the frontliners of the LGU shall enhance the rapport between the LGU’s,
workforce and the public clientele in so far as public service is concerned.
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
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MESSAGE
I take pride in the collaborative efforts of the officials and employees of the Local
Government Unit (LGU) of Mabalacat, Pampanga in crafting our own version of the
Citizens' Charter which is mandated to be done under Republic Act No. 9485, otherwise
known as the Anti Red Tape Act of 2007 or ARTA.
This Charter encompasses the scope and range of work of the front line offices of our
LGU aimed at giving our clientele commendable measure of satisfaction thru prompt
delivery of services required of us and documents requested.
The flowcharts and functions shown therein enable the transacting public to follow
through with ease and convenience the transactions they are involved in and get prompt,
satisfactory results.
In closing out this Citizens' Charter, the tenets of transparency and accountability
were duly factored in.
MARINO P. MORALES
Municipal Mayor
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
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INTRODUCTION RATIONALE
Act No. 9485 or An Act to Improve Efficiency in the Delivery of Government
R epublic
Service to the Public by Reducing Bureaucratic Red Tape Preventing Graft and
Corruption and Providing Penalties therefore, otherwise known as the ANTI-RED TAPE
ACT (ARTA) OF 2007.
The Act was signed into law by President Gloria Macapagal-Arroyo on June 2, 2007
and took effect on September 5, 2008. It provides that all government agencies including
departments, bureaus, offices, instrumentalities or government-owned and/or controlled
corporations (GOCCs), or local government units (LGUs) shall set up their respective
standards to be known as the Citizens’ Charter.
The Act also aims to promote efficiency and transparency in government with regard
to the manner of transacting with the public requiring each office to simplify frontline service
procedures, formulate service standards to be observed in every transaction and make known
these standards to the clients/citizens.
By defining the step by step procedure and reducing the number of signatories in
every transaction, the task of eliminating red tape is a glimmer of hope if a Citizens’ Charter
is set up in every agency and LGU.
This is the Mabalacat Citizens’ Charter our pledge and our tool to shield the citizenry
from the social menace, that is corruption.
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
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MANDATE
T
o serve primarily as a general purpose government for the coordination and delivery of
basic, regular and delivery of effective governance of the inhabitants within its
territorial jurisdiction.
VISION STATEMENT
A
peaceful, politically mature and morally reformed society dedicated to alleviate the
plight of the less-fortunate citizenry who are wallowing in the quagmire of poverty; a
society that is concerned with the protection and conservation of natural resources; a society
that could give more to those whose have less without decreasing the gains of those who
have more; a society of law abiding citizens living in the atmosphere of peace and order.
MISSION STATEMENT
P
romote local autonomy by developing and strengthening the capabilities of the
Municipal Government in order to effectively provide the necessary basic services to the
people; institutionalize people empowerment by enjoining them to participate in local
governance in order to achieve a progressive and self-reliant community.
IMPROVEMENT MECHANISM
I
nstallation of Public Assistance and Complaints Desk; Setting-up of
Suggestion/Complaints Box at the lobby; and providing of Client Feedback Form. Any
aggrieved or unsatisfied transacting public may report the erring personnel to the Human
Resource Management Office (HRMO), who in turn may conduct investigation, reconcile all
issues and suggest amends, located at the Ground Floor of the Municipal Hall, Xevera
Tabun, Mabalacat, Pampanga, or simply drop your comment/complaint in the
Suggestion/Complaint Box. Received complains/suggestions will be treated with strict
confidentiality.
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
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ADMINISTRATIVE ORDER NO. 01
Series of 2009
CREATING, ADOPTING AND IMPLEMENTING THE CITIZEN’S
CHARTER OF MABALACAT AS PUBLIC’S GUIDE IN AVAILING
FRONT LINE SERVICES PROVIDED BY THE LOCAL
GOVERNMENT UNIT
WHEREAS, Administrative Order No. 161 dated October 5, 2006, as amended by
Executive Order No. 605 dated February 23, 2007, enjoined the implementation of a
government-wide Quality Management program which mandated, among others, the
streamlining of services and the establishment of citizens’ charter;
WHEREAS, the Anti-Red Tape Act of 2007 otherwise known as Republic Act No.
9485 was enacted to promote integrity, accountability, proper management of public affairs
and public property as well as to establish effective practices aimed the prevention of graft
and corruption in government;
WHEREAS, in accordance with this policy, local government units have been
mandated by R.A. 9485 to set up service standards to be known as Citizens’ Charter;
WHEREAS, the Municipality of Mabalacat crafted the MABALACAT CITIZENS’
CHARTER that will serve as the public’s guide in availing frontline services, such that the
step by step procedures in obtaining services, with the corresponding fees to be paid and the
person in-charge of that particular service are outlined;
WHEREAS, the MABALACAT CITIZENS’ CHARTER aims to promote
transparency in government by providing an avenue for complaints and grievances against
erring government personnel while also encouraging the public to participate in pursuit of
attaining a graft-free local government by adhering the rules in obtaining services;
WHEREAS, the local government of Mabalacat conducted a Public Consultation on
the Mabalacat Citizens’ Charter to generate maximum awareness on the provisions of the
same;
WHEREAS, the local government unit of Mabalacat will continue to undertake
programs to promote customer satisfaction and further improve service delivery to its
clientele;
NOW THEREFORE, I MARINO P. MORALES, Municipal Mayor of
Mabalacat, Pampanga, by the powers vested in me by law, do hereby order:
Section 1. Creation, Adoption and Implementation of the MABALACAT
CITIZENS’ CHARTER as public’s guide in availing Frontline Services provided by the
Local Government Unit;
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
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Section 2. Adherence to the provisions of the Mabalacat Citizen’s Charter by all
concerned employees of the Local Government of Mabalacat to minimize and totally
eradicate Bureaucratic Red Tape;
Section 3. Providing the public an avenue for complaints and grievances against
erring government employees that compromise the integrity of public service;
Section 4. Effectivity. This Administrative Order shall take effect immediately.
DONE IN THE MUNICIPALITY OF MABALACAT, PAMPANGA, this 1st day of
July, 2009.
MARINO P. MORALES
Municipal Mayor
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
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DIRECTORY OF FRONTLINE SERVICES
MUNICIPAL TREASURER’S OFFICE
Head: MS. MYRNA S. OCAMPO
Tel. No. (045) 332-9112
BUSINESS PERMITS AND LICENSES OFFICE
Head: MR. ROGELIO C. TANGLAO
Tel. No. (045) 332-9114
MUNICIPAL ASSESSOR’S OFFICE
Head: MS. AURORA DC. MANABAT
Tel. No. (045) 332-9113
SPECIAL ACTION CENTER
Head: MS. JOSEPHINE M. BASILIO
Tel. No. (045) 332-9133
MUNICIPAL AGRICULTURAL OFFICE
Head: MS. LOURDES C. BALATIBAT
Tel. No. (045) 332-9136
MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE
Head: MS. LAPURISIMA P. GOMEZ, OIC
Tel. No. (045) 892-5647
MUNICIPAL CIVIL REGISTRAR’S OFFICE
Head: MR. VICTOR TERRY A. MEDINA
Tel. No. (045) 332-9130
MUNICIPAL BUILDING OFFICIAL’S OFFICE
Head: MR. RODRIGO D. DE LEON
Tel. No. (045) 332-9118
MUNICIPAL PLANNING AND DEVELOPMENT COORDINATOR’S OFFICE/
LAND USE AND ZONING DIVISION
Head: MR. ROSANNO S. PAQUIA
Coordinator:
MR. BERNARD B. DELOS REYES
Tel. No. (045) 332-9132
MUNICIPAL TRAFFIC ENFORCEMENT GROUP
Head: MR. ROLANDO C. SANTOS
Tel. No. (045) 332-9134
MUNICIPAL HEALTH OFFICE
Head: DR. MA. CLARA C. AQUINO
Tel No. (045) 332-9141
OFFICE OF THE SENIOR CITIZENS AFFAIRS/PDAO
Coordinator:
MS. ROWENA B. DELA CRUZ
Tel. No. (045) 332-9140
HUMAN RESOURCE MANAGEMENT OFFICE
(Complaints and Grievance Desk)
Head: MS. FLORENCIA D. AMURAO
Tel. No. (045) 332-9116
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
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STEERING COMMITTEE ON THE
CITIZENS’ CHARTER INITIATIVE
HON. MARINO P. MORALES
Municipal Mayor
-
Chairman
HON. PROSPERO T. LAGMAN, MD
Municipal Vice-Mayor
-
Vice-Chairman
MR. ROSANNO S. PAQUIA, MPDC
Concurrent Municipal Administrator
-
Member
MS. FLORENCIA D. AMURAO
Human Resource Management Officer V
-
Member
MS. MYRNA S. OCAMPO
Municipal Treasurer
-
Member
MR. ROGELIO C. TANGLAO
Municipal Budget Officer
-
Member
MR. VICTOR TERRY A. MEDINA
Municipal Civil Registrar
-
Member
MS. AURORA DC. MANABAT
Municipal Assessor
-
Member
MR. DIONISIO S. MAGBALOT, JR.
Acting General Services Officer
-
Member
MS. JOSEPHINE M. BASILIO
Special Action Center Head
-
Member
MR. BERNARD C. DELOS REYES
Zoning Administrator
-
Member
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
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TASK FORCE ON CITIZENS’ CHARTER PREPARATION
MR. DIONISIO S. MAGBALOT, JR.
Acting General Services Officer
-
Task Force Head
MR. ROSANNO S. PAQUIA, MPDC
Concurrent Municipal Administrator
-
Deputy Task Force Head
MS. FLORENCIA D. AMURAO
Human Resource Management Officer V
-
Member
MR. ROGELIO C. TANGLAO
Municipal Budget Officer
-
Member
MS. MYRNA S. OCAMPO
Municipal Treasurer
-
Member
MS. MA. CLARA C. AQUINO, MD
Municipal Health Officer
-
Member
MS. LOURDES C. BALATIBAT
Municipal Agriculture Officer
-
Member
MR. BENJAMIN R. PANGAN
Municipal PESO Coordinator
-
Member
MR. BERNARDO A. RELLES
Administrative Aide VI
-
Member
SECRETARIAT
MR. EMMANUEL P. LIMPIN
Administrative Officer V
MR. JOEL N. SANCHEZ
Administrative Aide IV
MS. MERLA P. DE LEON
Assistant HRMO
MS. ELIZA D. DELA CRUZ
Administrative Assistant IV
MS. MARICEL M. MOLINA
Administrative Aide VI
MR. JEFFERSON D. CARIÑO
Administrative Aide II
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
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MUNICIPAL TREASURER’S OFFICE
ISSUANCE OF COMMUNITY TAX CERTIFICATE
A. ABOUT THE SERVICE
A Community Tax Certificate (CTC) is a basic document acquired by any
individual or citizen at least 18 years of age and above or juridical being for
identifying himself and his residence which can be used for legal transaction. Natural
and juridical person may secure a CTC.
B. WHO CAN AVAIL OF THE SERVICE
Any natural person at age 18 and above and juridical being form in Mabalacat.
C. REQUIREMENTS
For Individual:
1. Previous CTC/Withholding Tax Certificate if available, or
2. Any ID’s to assure his/her personal identity and residency (Voter’s ID,
Driver’s License ID, GSIS, SSS, Philhealth).
For Corporation:
1. Business Permit
2. ITR
D. FEES
For Individual (age 18 and above)
a. Unemployed
P5.00 (basic)
b. Employed
P5.00 (basic) + P1.00 per P1,000.00
For Corporation (Business Permit)
a. For New
Basic P500.00
b. For Renewal
Basic (P500.00)+(Gross Sales x 2)
5000
E. AVAILABILITY OF SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
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E. HOW TO AVAIL OF THE SERVICE
STEP
APPLICATION/ CLIENT
1
A.(BASIC/UNEMPLOYED)
FILL-UP request for CTC
information sheet and
present valid ID
SERVICE
PROVIDER
ACCEPT the
CTC
information
sheet and
prepare the
CTC
B. EMPLOYED - Fill-up the
CTC information sheet
and present valid ID
and ITR/Pay
C. CORPORATION- Fill-up
the CTC information
sheet and present
Business Permit and
ITR/Pay
2
PAY fee and CLAIM the
CTC
PROCESSING
TIME
PERSON/S
RESPONSIBLE
1 minute
FORM
Basic P5.00
Information
Sheet
Basic +
P1.00 per
1,000.00
2 minutes
Revenue
Collector
ACCEPT/
EVALUATE/
Prepare CTC
2 minutes
ACCEPT fee
and
RELEASE the
CTC
FEES
20 seconds
New:
Basic P500
Renewal:
Basic +
(Gross
Sales/5000)
x2
BIR Form
#907
BIR Form
#0016
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
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FLOW CHART ON THE ISSUANCE OF
COMMUNITY TAX CERTIFICATE
START
FILL-UP CTC information sheet and PRESENT valid ID, and
ITR, if employed.
PAY Fee and
CLAIM/RELEASE CTC.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
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ISSUANCE OF CERTIFICATION/TAX CLEARANCE
A. ABOUT THE SERVICE
Issuance of certification or tax clearance is a provision from the Revenue
Code Municipal Ordinance No. 9, S-2005 also known as the Revenue Code of
Mabalacat, Pampanga. It is issued for the purpose of the following:
a. As one of the requirements for medical treatment, judicial proceedings,
scholarship or a supporting document as required by any private or government
entity.
b. As one of the requirements in lieu of lost official receipt from Business/Real
Property Tax Payment.
B. WHO CAN AVAIL OF THE SERVICE
a. Any resident individual of the municipality of Mabalacat may avail of the service.
b. Any taxpayer whether resident or non-resident who owns business or real
property located within the jurisdiction of this municipality.
C. REQUIREMENTS
1. For Certification for/of NO BUSINESS/NO PROPERTY.
a. Letter of Request (hospital – medical treatment, judicial proceedings, or from
any private or government institution requiring for certification
b. Barangay Clearance/Certification (Proof of residency)
2. Current OR of RPT
D. FEES
P50.00 per Certificate
E. AVAILABILITY OF SERVICE
MONDAY to FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
F. HOW TO AVAIL OF THE SERVICE
STEP
APPLICANT/CLIENT
SERVICE
PROVIDER
PROCESSING
TIME
1
SUBMIT
requirements.
INTERVIEW.
30 seconds
2
PAY prescribed fee/s.
3
CLAIM Tax
Clearance Certificate.
ACCEPT fee and
PREPARE Tax
Clearance
Certificate.
RELEASE TCC and
OR.
2 minutes
PERSON/S
RESPONSIBLE
FEES
FORM
Revenue Collector
P50.00
Accountable
Form #51
30 seconds
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
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FLOW CHART ON THE ISSUANCE OF
TAX CLEARANCE CERTIFICATE
START
SUBMIT requirements for Certification or Tax Clearance.
PRESENT previous OR.
PAY prescribed fee.
CLAIM/RELEASE Tax Clearance Certificate.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
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ISSUANCE OF REAL PROPERTY TAX RECEIPT (R.A.7160 – LGC 1991)
A. ABOUT THE SERVICE
Real Property Tax (RPT) – It is a yearly AD VALOREM TAX on real
property such as land, machinery & other improvement not specifically exempted
under the law (Sec.232 of Local Government Code). The maximum tax is 2% of the
Assessed Value.
B. WHO CAN AVAIL OF THE SERVICE
Any individual natural or juridical that owns property within the territory of
Mabalacat.
C. REQUIREMENTS
1. Order of payment from Municipal Assessor’s Office
2. Previous Official Receipt
D. FEES
Base on assessed value.
E. AVAILABILITY OF SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
F. HOW TO AVAIL OF THE SERVICE
STEP
1
2
APPLICANT/CLIENT
PRESENT Order of
Payment issued by the
Municipal Assessor’s
Office/previous OR.
WAIT for RPT
assessment.
SERVICE
PROVIDER
PROCESSING
TIME
RECEIVE Order of
Payment/
Requirements.
30 seconds
VERIFY and
ASSESS tax due.
3 minutes
3
PAY tax due.
RECEIVE payment
and ISSUE OR.
4
CLAIM RPT/OR.
RELEASE RPT/OR.
1 minute
30 seconds
PERSON/S
RESPONSIBLE
FEES
FORM
Notice of
Assessment
and Tax Bill
Revenue
Collector
Based
from
assessed
value
BIR Form
#56
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
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FLOW CHART ON THE ISSUANCE OF
RPT RECEIPT (R.A. 7160-LGC 1991)
START
PRESENT Order of Payment Form and previous OR.
WAIT for RPTs Assessment.
PAY tax due.
CLAIM / RELEASE RPT and OR.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
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MUNICIPAL ASSESSOR’S OFFICE
ISSUANCE OF SIMPLE TRANSFER OF TAX DECLARATION
A. ABOUT THE SERVICE
Transfer of Tax Declaration is issued to reflect the name of the current owner
for purposes of taxation.
B. WHO CAN AVAIL OF THE SERVICE
Any individual who owns real property within the jurisdiction of the
Municipality of Mabalacat.
C. REQUIREMENTS
1.
2.
3.
4.
5.
6.
Photocopy of title
Tax Clearance or Tax Receipt up to the current year (2 copies)
Photocopy of Certification Authorizing Registration "CAR" (2 copies)
Photocopy of OR of Transfer Tax (2 copies)
Photocopy of Deed of Absolute Sale
Photocopy of Deed of Assignment, if needed
D. AVAILABILITY OF THE SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00pm
NO NOON BREAK
E. HOW TO AVAIL OF THE SERVICE
SERVICE
PROVIDER
VERIFY if the
submitted
requirements tally
with existing
records.
PROCESSING
TIME
PERSON/S
RESPONSIBLE
3 minutes
Receiving Clerk
2
WAIT while preparing
Field Appraisal and
ASSESSMENT Sheet
(FAAS)/ Tax
Declaration.
PREPARE FAAS.
10 minutes
Assessment
Clerk
3
CLAIM Simple Transfer
of Tax Declaration.
RELEASE Simple
Transfer of Tax
Declaration.
STEP
APPLICANT/CLIENT
1
SUBMIT requirements.
1 minute
FEES
FORM
Tax Declaration
(RPA FORM 1)
NONE
Assessment
Clerk
Flowchart
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
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FLOW CHART ON THE ISSUANCE OF
SIMPLE TRANSFER TAX DECLARATION
START
SUBMIT requirements.
WAIT for processing of FAAS and Tax Declaration/approval.
CLAIM/RELEASE Simple Transfer of Tax
Declaration.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
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ISSUANCE OF CERTIFIED TRUE COPY OF TAX DECLARATION
A. ABOUT THE SERVICE
This service is issued in lieu of the original Tax declaration for taxation
purposes to real property owner located within the jurisdiction of the Municipality of
Mabalacat.
B. WHO CAN AVAIL OF THE SERVICE
Any person, natural or juridical being that owns real property within the
jurisdiction of the Municipality of Mabalacat.
C. REQUIREMENTS
As per Chapter I. Section 1.2.n of the Assessment Manual.
1. Written authorization from the property owner
2. Valid ID of owner/representative
a. If broker – present PRC ID
b. If salesperson – accreditation certificate from PRC (as per RA 9646)
D. FEES
P50.00 per copy
E. AVAILABILITY OF THE SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
F. HOW TO AVAIL OF THE SERVICE
STEP
APPLICANT/CLIENT
SERVICE
PROVIDER
PROCESSING
TIME
PERSON/S
RESPONSIBLE
1
SUBMIT Requirements.
CHECK/VERIFY
requirements.
2 minutes
Receiving Clerk
2
WAIT for processing of
documents.
VERIFY AND
PROCESS of
the Tax
Declaration.
10 minutes
Data
Encoder/Assess
ment Clerk
3
GO to MTO for payment
of fee/s, then, RETURN
to Mun. Assessor’s Office
and PRESENT OR for
final approval.
FINAL Approval.
1 minute
Municipal
Assessor/
Asst.
4
CLAIM Certified true
copy of Tax Declaration.
RELEASE CTC
of Tax
Declaration.
30 seconds
Assessment
Clerk
FEES
FORM
RPA Form 1
(Tax
Declaration)
P50.00per
copy
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
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FLOW CHART ON THE ISSUANCE OF CERTIFIED
TRUE COPY OF TAX DECLARATION
START
SUBMIT requirements.
WAIT while processing of documents.
SECURE payment from MTO and
PRESENT the OR to the Assessor’s Office for Final Approval.
CLAIM/RELEASE of Certified True Copy of Tax Declaration.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
21
ISSUANCE OF CERTIFICATION OF PROPERTY HOLDINGS
A. ABOUT THE SERVICE
Certification of Property Holding is requested by property owner whose
property is located within the jurisdiction of the Municipality of Mabalacat for Estate
Tax, court proceeding, and verification of status of property purpose, and upon
request of farmer beneficiary of the Department of Agrarian Reform.
B. WHO CAN AVAIL OF THE SERVICE
Any person, natural or juridical is in need of the said certificate.
C. REQUIREMENTS
As per Chapter I. Section 1.2.n of the Assessment Manual.
1. Written authorization from the property owner.
2. Valid ID of owner/representative
a. If broker – present PRC ID
b. If salesperson – accreditation certificate from PRC (as per RA 9646)
D. FEES
P50.00 per copy
E. AVAILABILITY OF THE SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
F. HOW TO AVAIL OF THE SERVICE
STEP
APPLICANT/CLIENT
SERVICE
PROVIDER
PROCESSING
TIME
PERSON/S
RESPONSIBLE
1
SUBMIT requirements.
VERIFY
requirements.
2 minutes
2
WAIT for processing of
documents.
VERIFY and
PROCESS Tax
Declaration.
15 minutes
3
SECURE OR from MTO
and PRESENT it to
Assessor’s Office for
Final Approval.
Final APPROVAL.
1 minute
Municipal
Assessor/Asst.
4
CLAIM Certificate of
Property Holdings.
RELEASE
Certificate of
Property Holding.
30 seconds
Assessment Clerk
FEES
Receiving
Clerk/Records
Officer
Data
Encoder/Assessme
nt Clerk
FORM
Certificate
of Property
Holding
P50.00
per copy
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
22
FLOW CHART ON THE ISSUANCE OF
CERTIFICATION OF PROPERTY HOLDINGS
START
SUBMIT Requirements.
WAIT while processing of documents.
SECURE payment from MTO and
PRESENT the OR to the Assessor’s Office.
CLAIM/RELEASE the Certificate of Property Holdings.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
23
MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE
ISSUANCE OF CERTIFICATE OF INDIGENCY
A. ABOUT THE SERVICE
Certificate of Indigency is issued to less fortunate resident who desires to avail
assistance such as Scholarship, Medical Services, Free Legal Aid from Public
Attorney’s Office (PAO) and the like.
B. WHO CAN AVAIL OF THE SERVICE
Any bonafide indigent resident of Mabalacat.
C. REQUIREMENTS
1. Barangay certification (indicating family income not exceeding P 11, 000.00 per
month).
2. Certificate of No Property (for PAO Assistance)
D. AVAILABILITY OF THE SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
E. HOW TO AVAIL OF THE SERVICE
STEP
1
APPLICANT/CLIENT
APPEAR in person
and REQUEST for
Certificate.
2
PRESENT the
required documents.
3
CLAIM Certificate of
Indigency.
SERVICE
PROVIDER
INTERVIEW and
ASSESS client
requesting for
Certificate.
REVIEW
documents
presented.
RELEASE the
Certificate of
Indigency.
PROCESSING
TIME
PERSON/S
RESPONSIBLE
FEES
MSWDO/ Staff
NONE
FORM
3 minutes
3 minutes
1 minute
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
24
FLOW CHART ON THE ISSUANCE OF
CERTIFICATE OF INDIGENCY
START
REQUEST for Certificate.
PRESENT the required documents.
CLAIM/RELEASE of Certificate of Indigency.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
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MUNICIPAL CIVIL REGISTRY
APPLICATION FOR MARRIAGE LICENSE
A. ABOUT THE SERVICE
Rule 47 of A.O. 1, S of 1993 states that: “Where a marriage license is
required, each of the contracting parties shall file separately a sworn application for
such license with the proper civil registrar…”
B. WHO CAN AVAIL OF THE SERVICE
Resident/s of the Municipality of Mabalacat who is/are party/ies to a marriage
can apply for marriage license in this Office which shall be issued upon the lapse of
ten days following the submission of all the requirements for application.
C. REQUIREMENTS
1. Quadruplicate copy of the parties’ separate sworn application for marriage license
2. Copy of their Birth Certificates. (In case of non-availability, the baptismal
certificates will suffice to prove their identity and age)
3. Marriage Counseling Certificates (Lead agency is POPCOM)
4. Parental consent or advice (as the case may be)
5. Personal appearance of all concerned
6. Affidavit of Guardianship/Custody (if applicable)
7. Certificate of Legal Capacity (in cases of foreign applicants)
8. Certificate of Death (in case of Widow/er)
9. Annulment or Divorce Documents (if applicable)
10. Certificate of Single Status (for applicants over 25 years old)
(Note: Handwritten entries on MCR Registration Documents / Mun. Forms are not favored
for registration. And, to maintain and integrity and credibility of the civil registry document,
it must not bear any alterations, “type over” or erasures.)
D. FEES
P200.00 plus P2.00 for License
E. AVAILABILITY OF THE SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
26
F. HOW TO AVAIL OF THE SERVICE
STEP
APPLICANT/CLIENT
1
GET transaction
number .
2
SUBMIT Application
Form together with the
requirements.
3.
WAIT while preparing
the document .
PAY the prescribed
fee at the MTO.
SERVICE
PROVIDER
CALL number and
ISSUE application
form.
EVALUATE the
submitted
requirements for
completeness,
accuracy,
consistency.
PROCESSING
TIME
PERSON/S
RESPONSIBLE
FEES
FORM
1 minute
1 minute
Pro-forma
Sheet
Marriage
Licensing Section
Staff
PREPARE parental
consent/advise and
the signing of the
same.
PROCESS all the
documents.
24 minutes
4
PRESENT the Official
Receipt (OR).
RECEIVE OR and
ADMINISTER Oath.
3 minutes
5
GET the receipt and
scheduled release of
Marriage License.
GIVE scheduled
release of Marriage
License.
1 minute
Form 90
P 200.00
plus
P2.00 for
License
ConsentForm 6
AdviceForm7
MCR Head or his
duly designated
Assistant
Marriage
Licensing Section
Personnel
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
27
FLOW CHART ON THE APPLICATION
FOR MARRIAGE LICENSE
START
GET Transaction Number.
FILL-UP Application Form and SUBMIT requirements
WAIT while preparing the document. PAY prescribe fee and
PRESENT the Receipt to MCR.
GET the Receipt and scheduled date of release of Marriage License.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
28
ISSUANCE OF ANNOTATED TRANSCRIPTION/CERTIFICATION FROM THE
REGISTER OF BIRTH/MARRIAGE/DEATH
A. ABOUT THE SERVICE
Although it is said that the birth record is a permanent record of the person,
the law somehow allows certain modifications as when there is a legitimate event that
causes the modification of the person’s record, as in: a court order to effect a change
or correction; or, conformity with certain administrative procedures; or as a
consequence of an approved quasi-judicial function by this office. Marginal
annotation is therefore inevitable.
B. WHO CAN AVAIL OF THE SERVICE
A person whose document is registered at the MCRO of Mabalacat, once
affected by the aforesaid legal modification is entitled to the issuance of annotated
certificate of birth, marriage, or death.
C. REQUIREMENTS
For civil registry records affected by a court order:
a. Court Decision/Order/Affidavit/MCRO-NSO Decision (as the cases may be)
b. Certificate of Finality (where applicable)
c. Certificate of Registration of the court decision/Order where the court sits (where
applicable)
d. 3 pieces of originally certified as true / photocopies of a, b, c.
e. Copy of the affected civil registry document
D. FEES
P100.00 & P50.00 for subsequent copy & P15.00 for Documentary stamp.
E. AVAILABILITY OF THE SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
29
F. HOW TO AVAIL OF THE SERVICE
STEP
APPLICANT/CLIENT
1
GET a transaction
number.
a. FILL-UP
application form
and apply for the
annotation.
SERVICE
PROVIDER
CALL the number
and issue
application form.
ACCEPT and
EVALUATE the
documents for
completeness and
accuracy /
verification of
authority.
PROCESSING
TIME
PERSON/S
RESPONSIBLE
1 minute
Record Section
Personnel
7 minutes
The Record
Section Personnel
2
WAIT while preparing
document.
4
PRESENT the official
receipt (OR).
5
CLAIM the requested
annotated
certification.
FORM
Pro-forma
Sheet
P100.00
and
P50.00 for
subsequent
copy and
Documentary
Stamp
P15.00
b. PAY the required
fees at the MTO.
3
FEES
PREPARE the
Document
VERIFY the
Official Receipt
and attach the
same to the
annotated
certification.
RELEASE the
annotated
certification/OR.
25 minutes
The Record
Section Personnel
1 minute
The Record
Section Personnel
1 minute
The Record
Section Personnel
Annotated
Form
1-A or
1-B or
1-C as
the case
maybe
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
30
FLOW CHART ON THE ISSUANCE OF ANNOTATED
TRANSCRIPTION/CERTIFICATION FROM
THE REGISTER OF BIRTH/MARRIAGE/DEATH
START
GET a transaction number and WAIT for your number to be called.
FILL-UP application form and APPLY for the annotation to effect the
order of the court, or the result of a process / or the effect of the application
of the special laws.
PAY prescribed fees at the MTO.
WAIT while preparing the document.
PRESENT the OR.
CLAIM the requested annotated certification.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
31
ISSUANCE OF TRANSCRIPTION/CERTIFICATION FROM
THE CIVIL REGISTRAR
A. ABOUT THE SERVICE
Any person has the right to request for a copy of his/her registered document.
As such, upon the payment of the required fees and for as long as there is still a copy
of the document at the archives of the MCRO, the same can be issued. Otherwise, a
certification to the contrary may be validly issued. The office observes the
confidentiality rule on registered Certificates of Live Birth.
B. WHO CAN AVAIL OF THE SERVICE
Following the legal maxim, “The place of occurrence is the place of
registration”, A person born, wed and died within the jurisdiction of Mabalacat is
deemed to have been registered in this office. Hence, he/she is entitled for the
available copy issuance of his/her birth, marriage or death record once requested.
C. REQUIREMENTS
1.
If the child is a minor, his parents, guardian, or the institution legally in-charge
of him, as the case may be, shall issue the authorization required.
The duly signed valid ID of the one giving the authorization and the grantee
shall be presented for verification.
2.
There is no required document for the request of marriage and death
transcription/certifications.
D. FEES
P50.00 per copy and P15.00 for Documentary Stamp.
E. AVAILABILITY OF THE SERVICE:
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
32
F. HOW TO AVAIL OF THE SERVICE
STEP
APPLICANT/
CLIENT
1
GET a
transaction
number.
a. SUBMIT the
accomplished
request slip.
2
SERVICE PROVIDER
CALL the number and
ISSUE a request slip and
CONDUCT a brief
interview.
ACCEPT the request slip
for evaluation of
completeness and
accuracy / verification of
authority.
SEARCH / RETRIEVE /
EXTRACT the needed
data as enrolled in the
Register of Birth /
Marriage / Death within
the period of 1 month
from the occurrence of
birth.
PROCESSING
TIME
PERSON/S
RESPONSIBLE
FEES
FORM
1 minute
Pro-format
sheet
1 minute
Record Section
Personnel
Pro-forma
sheet
10 minutes
b. PAY the
required fee
at the MTO.
Record Section
Personnel
3
WAIT while
preparing the
document.
PROCESS all the
documents/certificate
4
PRESENT the
official receipt
(OR).
VERIFY the Official
Receipt and ATTACH the
same to the transcription /
certification.
1 minute
5
CLAIM the
requested
transcription /
certification.
RELEASE the
transcription /
Certification.
1 minute
P50.00/copy
and P15.00
Documentary
Stamp
Form
1-A or
1-B or
1-C as the
case
maybe
20 minutes
Record Section
Personnel
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
33
FLOW CHART ON THE ISSUANCE OF
TRANSCRIPTION/CERTIFICATION FROM
THE CIVIL REGISTRAR
START
GET a transaction number.
FILL-UP the request slip and APPLY for a
Transcription/ Certified photocopy/ Certified True Copy.
PAY the required fees at the MTO.
WAIT while processing the document/certificate.
PRESENT the OR.
CLAIM/RELEASE the requested Transcription / Certification.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
34
TIMELY REGISTRATION OF THE CERTIFICATE OF LIVE BIRTH (COLB) /
CERTIFICATE OF MARRIAGE (COM) / CERTIFICATE OF DEATH (COD)
WITHIN THE JURISDICTION OF MABALACAT, PAMPANGA
A. ABOUT THE SERVICE
The best evidence to prove the legal existence and filiations of a person is
one’s Certificate of Live Birth (COLB). The registration of a person’s birth vests in
the child his/her right to a name, nationality, identity and family. In the same manner
the registration of the Certificate of Marriage (COM) is a prima facie document to
prove the married status of the person. The registration of marriage establishes on
records the existence of the legal union between husband and wife. The Certificate of
Death (COD) proves, on the other hand, the cessation of man’s existence temporal,
and its registration presupposes the official termination of man’s existence temporal.
B. WHO CAN AVAIL OF THE SERVICE
Following the legal maxim, “The place of occurrence is the place of
registration”, all persons born, married and died within the territorial jurisdiction of
Mabalacat should be registered before the Civil Registrar’s Office of Mabalacat.
C. REQUIREMENTS
1. Four copies of the Certificate of Live Birth (with Cert of Marriage of Parents) /
Certificate of Marriage / Certificate of Death duly accomplished and signed by the
proper parties.
2. For COLB to be registered of an illegitimate child, the father should appear
personally before the MCR with his Cedula.
3. Timely registration of birth is within 30 days from its occurrence, while 15 days is
required from marriage, and 30 days for death.
D. AVAILABILITY OF THE SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
35
E. HOW TO AVAIL OF THE SERVICE
STEP
APPLICANT/CLIENT
1
GET a number.
2
REGISTER the fully
accomplished
COLB/COM/ COD.
3
WAIT for the approval
for registration.
4
CLAIM the registered
civil registry
document.
SERVICE PROVIDER
CALL a number and
CONDUCT a brief
interview
ACCEPT AND
SCREEN/VERIFY the
documents for
presented
Administer Oath
(Affidavit/Acknowledg
ment)
APPROVE and
RECEIVE &
RECOMMEND for the
registration to the Civil
Registrar the signed
document and
process the
document.
RELEASE to the
registrant the copy of
the registered civil
registry document.
PROCESSING
TIME
1 minute
6 minutes
1 minute
PERSON/S
RESPONSIBLE
Registration
Section
Personnel
Registration
Section
Personnel
FEES
FORM
Form
102/97/103 as
the case
maybe
MCRO
NONE
1 minute
Registration
Section
Personnel/
MCR Head
1 minute
Registration
Section
Personnel
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
36
FLOW CHART ON THE TIMELY REGISTRATION OF
THE CERTIFICATE OF LIVE BIRTH (COLB) /
CERTIFICATE OF MARRIAGE (COM) / CERTIFICATE
OF DEATH (COD) WITHIN THE JURISDICTION OF
MABALACAT, PAMPANGA
START
GET a transaction number and SECURE assistance for the
registration of a birth/marriage/death record.
REGISTER the fully accomplished and signed COLB/COM/COD.
WAIT for the processing and approval of registration.
CLAIM/RELEASE the registered document by the owner.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
37
LATE REGISTRATION OF THE CERTIFICATE OF LIVE BIRTH (COLB) /
CERTIFICATE OF MARRIAGE COM) / CERTIFICATE OF DEATH (COD)
WITHIN THE JURISDICTION OF MABALACAT, PAMPANGA
A. ABOUT THE SERVICE
The office recognizes the right of the person to register their document though
outside their prescriptive period so as to provide a credible data of facts necessary for
governmental usage. A vital event is considered for late registration if the prescriptive
period for its reporting has already lapsed. In cases of birth: within 30 days from its
occurrence; while 15 days is required for marriage; and 30 days for death. Outside of
these days prescriptions are considered delayed registration which will require sets of
needed documentary evidences.
B. WHO CAN AVAIL OF THE SERVICE
Any person during his/her lifetime may seek for the registration of his/her
COLB/COM/ or the COD of his/her deceased relative. Following the legal maxim,
“The place of occurrence is the place of registration”, any person born, married and
died within the territorial jurisdiction of Mabalacat should be registered before the
Civil Registrar’s Office of Mabalacat.
C. REQUIREMENTS
1. FOR BIRTH
a. Four copies of the Certificate of Live Birth, accomplished and signed by
the proper parties.
b. Duly accomplished affidavit for delayed registration at the back of the
COLB.
c. NSO Certificate of No Records (Negative Records)
d. ANY TWO of the following documents (whenever applicable) to prove
the BIRTHDAY AND BIRTHPLACE, presented in preference.
Baptismal Certificate / “Handog” Certification;
School Records (Form 137,Transcript Of Records);
Medical Records if born in a hospital or medical clinic (not
certification by the attendant at birth because this has already been
complied with under item 21b of the COLB);
Voter’s Registration Record;
SSS Membership Record;
Income Tax Returns of Parents;
Insurance Policy;
Barangay Captain’s Certification (for children below school age).
e. Affidavit of two-disinterested persons attesting to the facts of birth.
f. The marriage certificate of parents.
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
38
2. FOR MARRIAGE
a. Four copies of the Certificate of Marriage duly accomplished and signed by
the proper parties.
b. Duly accomplished affidavit for delayed registration.
c. NSO Certificate of No Records (Negative Records)
d. Application for Marriage License and Marriage License.
e. Affidavit/Certification by the solemnizing officer that he indeed solemnized
the marriage between the couple and to state therein the reason why the
document was not reported on time.
3. FOR DEATH
a. Four copies of the Certificate of Death duly accomplished and signed by the
proper parties.
b. Duly accomplished affidavit for delayed registration..
c. NSO Certificate of No Records (Negative Records)
d. Certification from the church or funeral parlor that services was given to the
deceased in consonance with their mandates.
(Note: In any event, handwritten entries on MCR Registration Documents / Mun. Forms are
not favored for registration. To maintain the integrity and credibility of the civil registry
document, it must not bear any alterations, “type over” or erasure.)
D. AVAILABILITY OF THE SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
39
E. HOW TO AVAIL OF THE SERVICE
STEP
APPLICANT/CLIENT
SERVICE PROVIDER
PROCESSING
TIME
1
GET a transaction
number.
CALL a number.
1 minute
2
SUBMIT filled-up form
and requirements.
3
WAIT while preparing
the Certificate.
4
CLAIM the registered
civil registry
document.
CONDUCT interview.
PROCESS the certificate
a. VALIDATE the
requirements and
process the
requested
certificate.
b. REGISTER the fully
accomplished and
signed COLB/COM/
COD.
c. For lacking, missing
and incomplete data
the certificate
cannot be
processed.
RELEASE the copy of
the registered civil
registry document.
3 minutes
PERSON/S
RESPONSIBLE
Registration
Section
Personnel
FEES
FORM
Pro-forma
sheet
Form
102/97/103
as the
case
maybe
Registration
Section
Personnel
NONE
15 minutes
1 minute
Registration
Section
Personnel
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
40
FLOW CHART ON THE LATE REGISTRATION OF
THE CERTIFICATE OF LIVE BIRTH (COLB) /
CERTIFICATE OF MARRIAGE COM) / CERTIFICATE
OF DEATH (COD) WITHIN THE JURISDICTION OF
MABALACAT, PAMPANGA
START
GET a Transaction Number.
FILL-UP Form and SUBMIT Requirements.
WAIT while MCR process the Certificate.
CLAIM/RELEASE the Registered Document to the Owner.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
41
MUNICIPAL PLANNING AND DEVELOPMENT OFFICE
ISSUANCE OF ZONING CERTIFICATION/BUSINESS PERMIT
A. ABOUT THE SERVICE
A business establishment is required to secure a Zoning Clearance upon
application of Business Permit to ensure that the establishment is allowed in the
chosen location as per the Comprehensive Land Use Plan and Zoning Ordinance and
other relevant zoning and land use ordinances. The Municipal Planning and
Development Coordinator’s Office/Land Use and Zoning Division issues the Zoning
Clearance for Business Permit.
The Business granted Zoning Certificate is periodically inspected in order to
ensure compliance.
B. WHO CAN AVAIL OF THE SERVICE
Mabalacat resident or any other individual with the intention of doing
business within the municipality.
Zoning Certification is a requirement in securing Business Permit.
C. REQUIREMENTS
1. Business Clearance from the barangay concerned.
2. Homeowner’s Clearance for Business (if the business is located in a
subdivision/village).
3. Sketch of the location.
For a business that does not comply with the Land Use Pattern and Zoning
Ordinance, additional requirements/documents as applicable are needed:
1.
2.
3.
4.
Barangay Resolution interposing no objection
Homeowners Resolution
Sangguniang Bayan Resolution
Non-objection of Adjacent Homeowners
D. FEES
P50.00
E. AVAILABILITY OF THE SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
42
F. HOW TO AVAIL OF THE SERVICE
STEP
1
2
3
APPLICANT/CLIENT
SECURE an
Application Form.
SUBMIT Application
Form
with the
requirements..
WAIT for evaluation.
SERVICE
PROVIDER
ISSUE the
Application Form.
RECEIVE and
REVIEW the
requirements
submitted.
EVALUATE the
business as to its
conformity with the
Land Use
Pattern (Zoning
Ordinance).
RECORD AND
PREPARE
Zoning Certificate.
4
CLAIM the Zoning
Certification.
PROCESSING
TIME
1 minute
2 minutes
5 minutes
1 minute
PERSON/S
RESPONSIBLE
Administrative
Asst/Aide
FEES
Application for
Zoning
Compliance
Form
Administrative
Assistant/
Aide
Administrative
Assistant/
Aide
Zoning
Administrator
Administrative
Assistant
Aide
Approval of Zoning
Certificate.
1 minute
Zoning
Administrator
RELEASE Zoning
Certification.
1 minute
Administrative
Assistant
Aide
FORM
CLUP
P50.00
Zoning
Certification
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
43
FLOW CHART ON THE ISSSUANCE OF
ZONING CERTIFICATION
START
SECURE an Application Form.
SUBMIT Application Form (Notarized) with the requirements.
WAIT for evaluation and PROCESSING of Certificate.
CLAIM/RELEASE the Zoning Certification.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
44
ISSUANCE OF LOCATIONAL CLEARANCE
A. ABOUT THE SERVICE
An enterprise and private person constructing a new building or applying for
expansion/renovation/alteration is required to secure a Locational/Zoning Clearance
at the Municipal Planning & Development Coordinator’s Office/Land Use and
Zoning Division prior to the application for Building Permit. This should be done
before the start of construction to ensure that the building/business is allowed in the
chosen location in conformity with the Comprehensive Land Use Plan and Zoning
Ordinance of the municipality.
B. WHO CAN AVAIL OF THE SERVICE
A resident of Mabalacat, whether natural or juridical, with lot/property within
the municipality and have the intention to apply for Building Permit. Locational
Clearance/Zoning Certification is a requirement for securing Building Permit.
C. REQUIREMENTS
1. One (1) copy of location plan duly signed and sealed by a registered Geodetic
Engineer
2. One (1) certified photocopy of Title
3. One (1) photocopy of Real Property Tax Receipt
4. One (1) photocopy of Tax Declaration
5. One (1) copy of Bill of Materials duly signed and sealed by a registered Civil
Engineer or Architect
6. Barangay Clearance
D. FEES
Art. S, Sec. 3S.01 to 03 of the Revenue Code of the Municipality of Mabalacat.
E. AVAILABILITY OF THE SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
45
F. HOW TO AVAIL OF THE SERVICE
STEP
1
2
3
APPLICANT/CLIENT
SERVICE
PROVIDER
PROCESSING
TIME
PERSON/S
RESPONSIBLE
SECURE an
Application Form.
ISSUE Application
Form.
1 minute
Administrative
Asst./Aide
SUBMIT
accomplished
Application
Form (Notarized) with
the
Requirements.
RECEIVE the
accomplished
application form,
REVIEW and
EVALUATE the
property as to
the Land Use Plan
and record the
Application.
5 minutes
Administrative
Asst./Aide
ASSIST the
Inspectors for
inspection.
CONDUCT actual
inspection.
10 minutes
Administrative
Asst./Aide
Zoning
Administrator
30 minutes
after the
inspection
Administrative
Asst./Aide
Zoning
Administrator
15 minutes
MPDC/ Zoning
Administrator
4
WAIT for the outcome
of the inspection
REPORT the
outcome of the
inspection with
proper
Recommendation.
ENDORSE to the SB
or LZB for
appropriate action (if
needed). ADVICE
the client on the
development of the
transaction verbally
or in writing.
FEES
FORM
Application
Form in
securing
Locational
Clearance
CLUP
Inspection
Form
With Violation:
Issuance of Notices
5
RECEIVE the Notice.
Complied: PAY
Administrative Fine
Not Complied:
RECOMMEND Work
Stoppage.
6
7
8
REQUEST the Order
of Payment and PAY
the corresponding fee
at the MTO.
PRESENT OR and
WAIT while preparing
the Locational
Clearance.
CLAIM Locational
Clearance.
PREPARE and
ISSUE the Order of
Payment.
1 minute
Administrative
Asst./Aide/
Zoning
Administrator
PREPARE AND
RECORD the
Locational Clearance
10 minutes
Administrative
Asst./Aide
1 minute
MPDC/Zoning
Admin.
1 minute
Administrative
Asst./Aide
APPROVE
Locational
Clearance.
RELEASE of the
Locational
Clearance.
Art. S, Sec.
3S.01 to 03
of the
Revenue
Code of the
Municipality
of
Mabalacat
Decision on Zoning
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
46
FLOW CHART ON THE ISSUANCE OF
LOCATIONAL CLEARANCE
START
SECURE an Application Form.
SUBMIT accomplished Application Form
(Notarized) with the requirements.
ASSIST the Inspectors for Inspection.
Not Complied:
WORK STOPPAGE.
WAIT for the outcome of
the inspection.
RECEIVE the
Notice.
REQUEST Order of Payment and
PAY the corresponding fee/s at the MTO.
Complied:
PAY Administrative Fines.
PRESENT OR and WAIT while preparing
the Locational Clearance.
CLAIM/RELEASE Locational Clearance.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
47
ISSUANCE OF ZONING CERTIFICATION/LAND
A. ABOUT THE SERVICE
Site zoning is requested by a taxpayer and/or any individual to enable the
property owner to know the use of his/her parcel of land in accordance with the
approved Comprehensive Land Use Plan and Zoning Ordinance. The Zoning
Certificate can be secured at the Municipal Planning and Development Coordinator’s
Office/Land Use and Zoning Division.
B. WHO CAN AVAIL THE SERVICE
Any person, natural or juridical being, that owns a partial of land who wishes
to know the kind of activity, whether residential, commercial, industrial or
institutional that can be established in any particular area within the Municipality of
Mabalacat.
C. REQUIREMENTS
1. Letter of Request for a Zoning Certification
2. One (1) copy of location plan duly signed and sealed by a registered Geodetic
Engineer
3. One (1) certified photocopy of Title
4. One (1) photocopy of Real Property Tax Receipt
5. One (1) photocopy of Tax Declaration
D. FEES
P500.00 per hectare
E. AVAILABILITY OF THE SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
48
F. HOW TO AVAIL OF THE SERVICE
STEP
APPLICANT/CLIENT
1
SUBMIT
Letter/Request for a
Zoning Certification
on Land/Property with
the requirements.
A.
2
3
4
B.
WAIT for
evaluation.
PAY the
corresponding
fee at the MTO.
PRESENT the
Official Receipt and
WAIT for the
processing.
CLAIM the Zoning
Certification.
SERVICE
PROVIDER
RECEIVE the
Letter/ Request and
REVIEW the
requirements
submitted by the
client.
EVALUATE as to
the CLUP
PREPARE AND
ISSUE the Order of
Payment
PREPARE AND
RECORD the
Zoning Certification
on Land/Property.
APPROVAL of the
Zoning Certification
RELEASE of the
Zoning Certification.
PROCESSING
TIME
PERSON/S
RESPONSIBLE
3 minutes
Administrative
Asst./Aide
5 minutes
1 minute
1 minute
1 minute
1 minute
MPDC/Zoning
Administrator /
Administrative
Assistant/Aide
FEES
P500.00
per
hectare
FORM
CLUP
Order of
Payment
Administrative
Asst./Aide
Official
Receipt
MPDC/Zoning
Administrator
Administrative
Asst./Aide
Zoning
Certification
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
49
FLOW CHART ON THE ISSUANCE OF
ZONING CERTIFICATION/LAND
START
SUBMIT Letter/Request for a Zoning Certification on
Land/Property with the requirements.
WAIT for evaluation and
PAY the corresponding fee at the MTO.
PRESENT the OR and WAIT for the processing.
CLAIM/RELEASE of Zoning Certification.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
50
MUNICIPAL AGRICULTURE OFFICE
ISSUANCE OF FARMER’S CERTIFICATION
A. ABOUT THE SERVICE
A farmer’s Certification is issued as proof that he/she is a bonafide farmer in
the locality to avail farmer benefits from different concerned agencies and can be
used for farm land ownership identification.
B. WHO CAN AVAIL OF THE SERVICE
Any farmer recorded in the masterlist filed by the Agricultural Extension
Worker in every barangay.
C. REQUIREMENTS
1. Personal Appearance
2. Identification/Verification/Validation on the Masterlist of Farmers
D. AVAILABILITY OF THE SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
E. HOW TO AVAIL OF THE SERVICE
STEP
APPLICANT/CLIENT
1
REQUEST verbally
for Certification.
2
WAIT while preparing
for the Certification.
3
CLAIM Certification.
SERVICE
PROVIDER
INTERVIEW,
ACCEPT and
VERIFY in the
Masterlist of
farmers.
PROCESSING
TIME
PERSON/S
RESPONSIBLE
2 minutes
Municipal Agriculturist/
Agricultural Extension
Worker
PREPARE
Certification.
5 minutes
Municipal Agriculturist
Agricultural Extension
Worker
RELEASE of
Certification.
1 minute
Municipal Agriculturist/
Agricultural Extension
Worker
FEES
FORM
NONE
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
51
FLOW CHART ON THE ISSUANCE OF
FARMER’S CERTIFICATION
START
REQUEST verbally for Certification.
WAIT while processing the certification.
CLAIM/RELEASE the Farmer’s Certification.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
52
PROVISION OF TECHNICAL ASSISTANCE
A. ABOUT THE SERVICE
Pertains to the services being rendered to farmer, fisherfolk, livestock and
poultry raiser for technical assistance such as the introduction of new and matured
technology.
B. WHO CAN AVAIL OF THE SERVICE
Farmer, fisherfolk, livestock and poultry raiser and anyone who practices
agricultural and agri-related activities in the community.
C. REQUIREMENT
Ocular Inspection
D. AVAILABILITY OF THE SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
E. HOW TO AVAIL OF THE SERVICE
STEP
APPLICANT/CLIENT
1
REQUEST for
assistance.
2
WAIT while request is
being evaluated.
3
APPLY
recommended
solution.
SERVICE
PROVIDER
INTERVIEW /
IDENTIFY the
problem.
VALIDATE and
CONDUCT Ocular
Inspection.
Recommendation
s are extended.
MONITOR
Activity.
PROCESSING
TIME
PERSON/S
RESPONSIBLE
FEES
Municipal
Agriculturist/Agricultural
Extension Worker
None
FORM
5 minutes
4 hours
20 minutes
1 hour
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
53
FLOW CHART ON THE PROVISION OF
TECHNICAL ASSISTANCE
START
REQUEST for Assistance.
WAIT while request is being
evaluated.
VALIDATE and CONDUCT Ocular Inspection.
APPLY/ MONITOR Recommended Solution.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
54
MUNICIPAL HEALTH OFFICE
ISSUANCE OF SANITARY PERMIT
A. ABOUT THE SERVICE
The issuance of the Sanitary Permit is a provision in the Presidential Decree
No. 856 or the Sanitation Code of the Philippines.
B. WHO CAN AVAIL OF THE SERVICE
Any person, natural or juridical, being engaged in food and non-food
establishment in the Municipality of Mabalacat.
C. REQUIREMENTS
1. Barangay Clearance
2. Duly accomplished form
3. Laboratory results (chest x-ray, urinalysis, fecalysis)
3.1.
For funeral parlors- items 1-3 plus embalmers’ license Certificate of
Health Care Waste Management seminar
3.2.
Medical/dental/laboratory- items 1-3 plus Certificate of Health Care
Waste Management
3.3.
For poultries and piggeries- items 1-3 plus Environmental Compliance
Certificate and Permit to Discharge
3.4.
Drugstores- items 1-3 plus Bureau of Food and Drugs (BFAD) license
& Pharmacist’s license
3.5.
For refilling stations- items 1-3 plus operational permit, monthly
bacteriological water analysis, semi-annual physico-chemical water
analysis and certificate of water operator
3.6.
For videoke bars- items 1-3 plus updated Pink Card for mandatory
smear of GRO’s (six consecutive smears)
D. FEES
P50,00 / Permit
E. AVAILABILITY OF THE SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
55
F. HOW TO AVAIL OF THE SERVICE
STEP
APPLICANT/CLIENT
SERVICE
PROVIDER
PROCESSING
TIME
PERSON/S
RESPONSIBLE
1
SECURE application
form for Sanitary
Permit.
ISSUE application
form.
1 minute
Rural Sanitation
Inspector
Application
Form
2
SUBMIT accomplished
form and requirements.
VERIFY
requirements.
15 minutes
Rural Sanitation
Inspector
Results of
Xerox
Urine/Stool
3
REQUEST Order of
Payment and PAY
prescribed fee at the
MTO.
ISSUE order of
Payment.
1 minute
Rural Sanitation
Inspector
4
PRESENT OR and
SECURE Provisional
Sanitary Permit for
those who have
incomplete documents
and CLAIM the Sanitary
Permit.
RELEASE
Provisional
Sanitary Permit
and Promissory
Note duly noted
by the Sanitary
Inspector.
RELEASE the
Sanitary Permit.
3 minutes
Rural Sanitation
Inspector
FEES
P50.00
FORM
Accountable
Form #51
Provisional
Sanitary
Permit
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
56
FLOW CHART ON THE ISSUANCE OF
SANITARY PERMIT
START
GET and FILL-UP Application
form for Sanitary Permit.
For new application, GET
schedule of ocular inspection.
SUBMIT accomplished
application form and requirements.
ALLOW ocular inspection If
passed, move to the next step.
GET order of
payment and PAY
prescribed fee at the
MTO.
If ocular inspection fails,
standards, client is advised to
MAKE corrections process and
repeat process.
PRESENT receipt and SECURE
Sanitary Permit/Provisional
Sanitary Permit.
CLAIM/RELEASE of Sanitary Permit.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
57
ISSUANCE OF HEALTH CERTIFICATE
A. ABOUT THE SERVICE
The issuance of the Health Certificate is a provision in the Presidential Decree
No. 856 or the Sanitation Code of the Philippines.
B. WHO CAN AVAIL OF THE SERVICE
Any employee in any establishment, and any ambulant vendor in the
Municipality of Mabalacat.
C. REQUIREMENTS
1.
Laboratory results (chest x-ray, urinalysis, fecalysis)
- For videoke bars- item 1 plus updated smear (six consecutive times) of
Guest Relation Officers (GROs)
D. FEES
P20.00 / Health Certificate
E. AVAILABILITY OF THE SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
F. HOW TO AVAIL OF THE SERVICE
STEP
APPLICANT/CLIENT
1
GET priority number.
2
3
SUBMIT documents
needed and WAIT for
evaluation (PAY
prescribed fee at the
MTO).
CLAIM Health
Certificates.
SERVICE
PROVIDER
ISSUE priority
number.
VERIFY
requirements and
LOG all needed
data. PROCESS
Health Certificate.
RELEASE Health
Certificate.
PROCESSING
TIME
1 minute
PERSON/S
RESPONSIBLE
Rural Sanitation
Inspector
5 minutes
Rural Sanitation
Inspector
1 minute
Rural Sanitation
Inspector
FEES
FORM
P 20.00
Accountable
Form #51
EMS Form
#102-A-B
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
58
FLOW CHART ON THE ISSUANCE OF
HEALTH CERTIFICATE
START
GET priority number and SUBMIT requirements.
WAIT while verifying requirements and PROCESSING of certificate.
CLAIM/RELEASE of Health Certificate.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
59
MUNICIPAL BUILDING OFFICE
ISSUANCE OF BUILDING PERMIT (under PD 1096 & BP 220)
A. ABOUT THE SERVICE
The processing and issuance of the Building Permit, Ancillary Permit &
Accessory Permit under PD 1096 & BP 220 are mandated by the provisions of the
Revised Implementing Rules and Regulations of the National Building Code of the
Philippines and Batas Pambansa No. 220.
B. WHO CAN AVAIL OF THE SERVICE
Any people natural or juridical entity who intends to construct a building or
structure within the area of jurisdiction of the Municipality of Mabalacat. This also
applies to renovation, alteration, repair, conversion, moving, demolition and addition
of building or structures.
C. REQUIREMENTS
1. Accomplish application forms (4 copies each and all signatures must be original).
2. a. In case the applicant is the registered owner of the lot;
a.1. Certified true copy of TCT – Transfer Certificate of Title (3 copies)
a.2. Tax Declaration (3 copies)
a.3. Current RPT receipt (3 copies)
b. In case the applicant is not the registered owner of the lot;
b.1. Duly notarized contract of lease, or absolute deed of sale, or an authority
to construct from the lot owner.
b.2. Certified true copy of TCT (3 copies)
b.3. Tax Declaration (3 copies)
b.4. Current RPT receipt (3 copies)
3. Four sets of plans (duly signed and sealed by an Engr./Archt. concerned);
Six sets of plans, if along Mac Arthur Highway or national road.
4. Four sets of Bill of Materials (signed and sealed on every page by the Engr./Archt.
concerned and signed by the owner).
5. Four sets of specifications (signed and sealed on every page by the Engr./Archt.
concerned and signed by the owner).
6. Location Plan (4 copies).
7. Locational/Zoning Clearance.
8. Specimen signature, photo copy of PRC I.D. and PTR of professional signatories.
9. Structural computation for buildings more than one storey or as determined by the
Building Official.
10. Fire Clearance
11. Sign board (yellow background/blue lettering)(0.60m x 0.90m)
12. Barangay Clearance or Certificate of No Objection on the structure to be
constructed.
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
60
13. DENR Clearance (ECC, EIA), if applicable.
14. ATO Clearance (Height Clearance), if applicable.
15. Sangguniang Resolution (for lots with non conforming use).
D. FEES
Rate based on Revenue Code
E. AVAILABILITY OF THE SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
F. HOW TO AVAIL OF THE SERVICE
STEP
APPLICANT/CLIENT
SERVICE PROVIDER
1
SECURE Building
Permit, Ancillary
Permit, & Accessory
Permit FORMS.
SUBMIT
requirements/
checklist.
ISSUE Building Permit,
Ancillary Permit &
Accessory Permit
forms & requirements/
checklist.
2
SUBMIT Building
Permit requirements.
RECEIVE/EVALUATE
building permit,
ancillary permit &
accessory permit
application forms.
ENDORSE 1 set of
plans to CLFS Chief
Local Fire Service
(CLFS).
INSPECT structure if
with prior construction.
3
PAY fee/s to MTO.
CLAIM the Permit.
ASSESS fee/s,
PROCESS and
RELEASE of Building
Permit, Ancillary
Permit & Accessory
Permit.
PROCESSING
TIME
PERSON/S
RESPONSIBLE
FEES
FORM
Application
Form
10 minutes
Building Office
Staff
1 hour
5 minutes
Building Official
& Building Office
Staff
2 hours
Building Office
Staff
1 hour
Building Official
& Building Office
Staff
Rate base
on
Revenue
Code
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
61
FLOW CHART ON THE ISSUANCE OF
BUILDING PERMIT
START
SECURE Building, Ancillary & Accessory Permit Forms
per PD 1096 & BP 220.
SUBMIT Building, Ancillary & Accessory Permit
Requirement.
WAIT for processing of
documents, GET order of
payment. PAY the prescribed fees
to the MTO.
PRESENT the OR. Final processing of documents.
CLAIM/RELEASE of Building, Ancillary & Accessory Permit.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
62
ISSUANCE OF ELECTRICAL WIRING PERMIT
A. ABOUT THE SERVICE
The processing and issuance of the Electrical Wiring Permit is provided for by
existing Municipal Ordinance.
B. WHO CAN AVAIL OF THE SERVICE
An applicant who is availing of electric meter connection must first secure an
Electrical Wiring Permit from the Municipality.
C. REQUIREMENTS
1. Barangay Clearance
2. Electrical Plan signed and sealed by a Professional/Licensed Electrical Engineer
3. Certificate of Electrical Inspection
D. FEES
Base on Building Code
E. AVAILABILITY OF SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
63
F. HOW TO AVAIL THE OF THE SERVICE
PROCESSING
TIME
PERSON/S
RESPONSIBLE
5 minutes
Building Office
Staff
ENDORSE to Fire
Department.
5 minutes
Building Official
Staff
ASSIST the building
office staff in conducting
site inspection.
CONDUCT site
inspection.
2 hours
Building Official
Staff
4
SUBMIT Certificate of
Electrical Inspection to
Building Office and
PAY fee/s to MTO.
PREPARE order of
payment.
5 minutes
Building Official
Staff
5
CLAIM of Electrical
Wiring Permit.
10 minutes
Building Office
Staff
STEP
APPLICANT/CLIENT
SERVICE PROVIDER
1
SUBMIT electrical plan
and Barangay
clearance.
RECEIVE application
form.
2
WAIT for Fire
Department
Endorsement.
3
RELEASE of
Electrical Wiring
Permit.
FEES
FORM
Based on
Building
Code.
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
64
FLOW CHART ON THE ISSUANCE OF
ELECTRICAL WIRING PERMIT
START
SUBMIT Electrical Plan and Barangay Clearance.
CONDUCT Joint inspection of the site.
WAIT for the processing of the permit.
GET order of payment. PAY the
prescribed fees to the MTO.
WAIT for the final processing of the Permit.
CLAIM/RELEASE of Electrical Wiring Permit.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
65
ISSUANCE OF OCCUPANCY PERMIT (under PD 1096 & BP 220)
A. ABOUT THE SERVICE
The processing and issuance of the Occupancy Permit under PD 1096 & BP
220 is mandated by the provisions of the Revised Implementing Rules and
Regulations of the National Building Code of the Philippines and Batas Pambansa
No. 220.
B. WHO CAN AVAIL OF THE SERVICE
Structure constructed within the Municipality of Mabalacat, Pampanga with
approved Building Permit, Ancillary Permit & Accessory Permit under PD 1096 &
BP 220.
C. REQUIREMENTS
1.
2.
3.
4.
Certificate of completion (3 copies, all signatures original)
Fire Safety Inspection Certificate (2 copies)
Logbook (signed by the owner and signed and sealed by Engr. /Archt. concerned
As-built Plan (If necessary)
D. FEES
Fees vary per Building Code
E. AVAILABILITY OF SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
66
F. HOW TO AVAIL OF THE SERVICE
STEP
APPLICANT/CLIENT
1
SECURE Occupancy
Permit requirements/
checklist
2
3
SUBMIT Occupancy
Permit requirements
CLAIM Occupancy
Permit
SERVICE
PROVIDER
ISSUE Occupancy
Permit requirement/
checklist.
EVALUATE &
RECEIVE
Occupancy permit
application.
REQUEST CLFS to
conduct final
inspection on the
applied completed
structure.
INSPECT
constructed
structure as to
compliance with the
National Building
Code. Pay fee/s to
MTO.
ASSESS fee/s,
CLAIM and release
of Occupancy
Permit.
PROCESSING
TIME
PERSON/S
RESPONSIBLE
10 minutes
Building Office
Staff
1 hour
Building Office
Staff
10 minutes
Building Official
& Staff
2 hours
Building Official
Staff
30 minutes
Building Office
Staff
FEES
FORM
Based on
Building
Code.
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
67
FLOW CHART ON THE ON ISSUANCE
OF OCCUPANCY PERMIT
START
SECURE Occupancy Permit Completion Forms
under PD 1096 & BP 220 requirements/checklist.
SUBMIT Occupancy Permit Requirements.
WAIT for processing of documents. GET
order of payment.
PAY the prescribed fee/s to the MTO.
REQUEST Chief Local Fire Services (CLFS) to conduct final inspection on the
applied completed structure to check the structure’s compliance with
Fire Code of the Philippines.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
68
ISSUANCE OF ANNUAL INSPECTION CERTIFICATE (under PD 1096)
A. ABOUT THE SERVICE
The processing and issuance of the Annual Inspection Certificate under PD
1096 is mandated by the provisions of the Revised Implementing Rules and
Regulations of the National Building Code of the Philippines.
B. WHO CAN AVAIL OF THE SERVICE
An applicant occupying structures within the Municipality of Mabalacat,
Pampanga, particularly in applying for Business Permit.
C. REQUIREMENTS
1. Application Form(Business Permit)
2. Building Permit
3. Occupancy Permit
D. FEES
Base on Building Code
E. AVAILABILITY OF SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
69
F. HOW TO AVAIL OF THE SERVICE
STEP
APPLICANT/CLIENT
SERVICE PROVIDER
1
SUBMIT Business
Permit application
form.
2
ASSIST Building
Inspector.
3
PAY necessary fees
CHECK Building and
Occupancy Permit from
Office File.
INSPECT constructed
structure as to
compliance with the
National Building Code.
ASSESS fees and
RELEASE Annual
Inspection Certificate.
PROCESSING
TIME
PERSON/S
RESPONSIBLE
10 minutes
Building Office
Staff
2 hours
Building Official
Staff
1 hour
Building Office
Staff
FEES
FORM
Based on
Building
Code.
FLOW CHART ON ISSUANCE OF
ANNUAL INSPECTION CERTIFICATE
START
SUBMIT business permit application form.
CONDUCT Joint inspection of the subject structure.
GET Order of Payment. PAY the prescribed
fee/s to the MTO & SUBMIT the OR to the
Office of the Bldg. Official for recording.
CLAIM/RELEASE of Annual Inspection Certificate.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
70
ISSUANCE OF WORK PERMIT (under PD 1096)
A. ABOUT THE SERVICE
The issuance of the Work Permit under PD 1096 is mandated by the
provisions of the Revised Implementing Rules and Regulations of the National
Building Code of the Philippines.
B. WHO CAN AVAIL OF THE SERVICE
An applicant who construct, mostly horizontal projects like roads, drainage
systems, irrigation, telecommunication lines and other similar projects.
C. REQUIREMENTS
1.
2.
3.
4.
Application (Formal letter)
Cost Estimates
Approved Plans
Barangay Clearance
D. FEES
Base on Building Code
E. AVAILABILITY OF SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
71
F. HOW TO AVAIL OF THE SERVICE
STEP
APPLICANT/CLIENT
1
SUBMIT formal
application.
2
3
4
ASSIST the building
office staff in
conducting site
inspection.
WAIT for the approval
of application. PAY
fee/s to MTO.
CLAIM of Work
Permit.
SERVICE
PROVIDER
RECEIVE formal
application.
PROCESSING
TIME
PERSON/S
RESPONSIBLE
5 minutes
Building Office
Staff
CONDUCT site
inspection.
2 hours
Building Official
Staff
EVALUATE
proposed project.
2 hours
Building Official
Staff
ASSESS fee/s and
RELEASE of Work
Permit.
30 minutes
Building Office
Staff
FEES
FORM
Application
(Formal
Letter)
Based on
Building
Code.
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
72
FLOW CHART ON ISSUANCE OF
WORK PERMIT
START
SUBMIT formal application.
CONDUCT joint inspection of the project site.
WAIT for the approval of application.
GET the Order of Payment. PAY the
prescribed fee/s to MTO & SUBMIT the OR
to the Office of the Building Official for
recording.
WAIT for final processing. CLAIM/RELEASE of Work Permit.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
73
OFFICE OF THE SENIOR CITIZEN’S AFFAIRS/
PERSON WITH DISABILITY
ISSUANCE OF SENIOR CITIZEN I.D.
A. ABOUT THE SERVICE
Issuance of identification card to a senior citizen to enjoy and avail of the
benefits and privileges as provided for under the Implementing Rules and Regulations
of Republic Act No. 9994.
B. WHO CAN AVAIL OF THE SERVICE
1. Any Filipino Citizen, 60 years of age and above.
2. A resident of the municipality.
C. REQUIREMENTS
1. Any valid ID.
2. Birth certificate or any document to establish the age of the applicant.
D. AVAILABILITY OF THE SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
E. HOW TO AVAIL OF THE SERVICE
STEP
APPLICANT/CLIENT
SERVICE
PROVIDER
1
FILL-UP Application Form
and SUBMIT
Requirements.
ACCEPT AND
VERIFY Application
form.
2
WAIT for processing of ID.
3
CLAIM the ID Card.
PROCESS ID and
Data Encoding.
RELEASE of ID
Card.
PROCESSING
TIME
PERSON/S
RESPONSIBLE
2 minutes
OSCA Staff
3 minutes
OSCA Staff
1 minute
OSCA
Head/Staff
FEES
NONE
FORM
OSCA
Improvised
Application
Form
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
74
FLOW CHART ON THE ISSUANCE OF
SENIOR CITIZEN I.D.
START
FILL-UP application form and SUBMIT Requirements.
WAIT while preparing the I.D.
CLAIM/RELEASE of Senior Citizen’s ID .
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
75
ISSUANCE OF PERSON WITH DISABILITY IDENTIFICATION CARD (ID)
A. ABOUT THE SERVICE
Issuance of ID to Persons With Disability (PWD) that serves as proof in
availing the 20% discount on every purchased of merchandise and other privileges
and enshrined under RA 9442.
B. WHO CAN AVAIL OF THE SERVICE
Any bonafide PWD with permanent disability can avail himself/herself of the
service.
C. REQUIREMENTS
1. Two “1 x 1” recent ID pictures
2. Document to confirm the medical or disability condition of the applicant
D. AVAILABILITY OF THE SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
E. HOW TO AVAIL OF THE SERVICE
STEP
1
2
3
APPLICANT/CLIENT
FILL-UP registration
form and SUBMIT
requirements. AFFIX
one (1) ID picture on
the accomplished
form.
WAIT for processing
of ID.
CLAIM the ID Card.
SERVICE
PROVIDER
ACCEPT
Registration form
and
requirements.
PROCESS the
ID.
RELEASE the ID
Card.
PROCESSING TIME
2 minutes
PERSON/S
RESPONSIBLE
FEES
PWD Staff
NONE
3 minutes
PWD Staff
1 minute
PWD Staff
FORM
Philippine
Registry
Form for
PWD
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
76
FLOW CHART ON THE ISSUANCE OF
PERSON WITH DISABILITY I.D.
START
FILL-UP registration form and SUBMIT requirements.
VERIFY forms and requirements. WAIT while preparing the ID.
CLAIM/RELEASE the ID.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
77
BUSINESS PERMITS AND LICENSING OFFICE
ISSUANCE OF BUSINESS PERMITS AND LICENSES
A. ABOUT THE SERVICE
Welcoming and assisting investors who are putting up business in the
municipality in a simplified and rationalized business application systems in terms of
documentary requirements, procedures, signatories, processing time and processing
costs.
B. WHO CAN AVAIL OF THE SERVICE
Any person, natural or juridical being, who wishes to engage in any trade or
commercial activity within the Municipality of Mabalacat as a means of livelihood or
a view to profit.
C. REQUIREMENTS
1.
2.
3.
4.
5.
6.
7.
8.
Barangay Clearance where the Business is Located
Resident Certificate (Cedula)
DTI (Sole Proprietorship) / SEC (Corporation)
Previous Receipt (if renewal)
Zoning Clearance
Building Clearance
Sanitary Permit
Fire Inspection Certificate
D. FEES
Based on rates provided in the Tax Code
E. AVAILABILITY OF THE SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
78
F. HOW TO AVAIL OF THE SERVICE
STEP
APPLICANT/CLIENT
SERVICE PROVIDER
PROCESSING
TIME
1
SECURE the
application form.
PROVIDE Application
Form to Client.
1 minute
a. VERIFY submitted
application form &
requirements.
2 minutes
2
FILE or SUBMIT
Application Form
together with the
documentary
requirements cited
above.
b. ASSESS the
Taxes or Fees.
2 minutes
c. ISSUE Order of
Payment.
1 minute
3
MAKE Payment to
MTO.
PERSON/S
RESPONSIBLE
Treasury Staff
b. ISSUE Official
Receipt
4
RECEIVE the
Business Permit
Certificate.
a. POST Payment to
the database &
PRINT Business
Permit.
2 minutes
b. RELEASE the
Business Permit.
1 minute
FORM
None
BPLO Staff
a. RECEIVE
payment based on
the order of
payment.
FEES
BPLO Staff
Head of Office
LCE
Based on
rates
provided in
the Tax
Code
BPL
Application
Form
As stated
on the
Order of
Payment
Optional
Form #51,
Official
Receipt
Business
Permit
Certificate
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
79
FLOW CHART ON ISSUANCE OF
BUSINESS PERMIT AND LICENCES
“Secure and Fill-up of BPL Application Form”
Basic Requirements:
1. DTI / SEC Registration
2. Community Tax Certificate (Cedula)
3. Barangay Clearance (for business purposes)
4. Previous Receipt (if renewal only)
STEP 1
Requirements based on the nature of business:
1. Occupancy Permit/Lessor’s Business Permit (if renting)
2. List of Employees with Name, Position and Salary
3. Articles of Incorporation/Partnership SEC Reg. (for Corp.)
4. SSS Registration/Clearance
5. Supporting Documents for the Declared capital
6. Zoning Clearance
7. PhilHealth Certificate
8. HDMF PAG-Ibig Certificate
STEP 2
“ASSESSMENT”
FILE or SUBMIT Application Form together with the documentary
requirements.
STEP 3
APPROVAL & PAYMENT.
STEP 4
RELEASE of BUSINESS PERMIT CERTIFICATE.
ENCODING AND
ISSUANCE of Business Permit.
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
80
APPLICATION FOR BUSINESS RETIREMENT (CLOSURE)
A. ABOUT THE SERVICE
Within 30 days following the closure of the business or its termination a
sworn statement of the gross sales or receipts for the current calendar year be
submitted to the BPLO.
B. WHO CAN AVAIL OF THE SERVICE
Businessman or Business Agent engaged in any business established in the
Municipality of Mabalacat.
C. REQUIREMENTS
1. Financial Statement or Notarized Income Statement
2. Notarized Statement of Closure or Retirement
3. Actual or Ocular Inspection by the BPLO Inspectors
D. FEES
Based on rates provided in the Tax Code
E. AVAILABILITY OF THE SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
F. HOW TO AVAIL OF THE SERVICE
STEP
1
2
3
4
APPLICANT/CLIENT
SECURE an Application
Form
FILE Application
Form with any of the
following:
a. Financial
Statement
b. Notarized Income
Statement &
reason of closure
SERVICE
PROVIDER
PROVIDE
Application Form.
a. CONDUCT
ocular
inspection.
b. ASSESS
payment if
there’s any.
MAKE payment of
tax/fees, if there’s any.
ISSUE Order of
Payment.
RECEIVE Business
Closure Certificate.
a. POST payment
to the database.
b. PRINT
Certificate/Sign.
c. RELEASE
Certificate.
PROCESSING
TIME
PERSON/S
RESPONSIBLE
1 minute
BPLO Staff
Depending the
location of
business
3 minutes
FEES
Closure
Application
Form
BPLO
Inspectors
BPLO Staff
FORM
Rate
based on
Tax
Code
Order of
Payment
2 minutes
1 minute
BPLO Staff
Business
Closure
Certificate
1 minute
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
81
FLOW CHART ON THE APPLICATION
OF BUSINESS RETIREMENT (CLOSURE)
“Secure and Fill-up of BPL Application Form”
STEP 1
Basic Requirements:
1. Financial Statement or
2. Notarized Statement of Income
STEP 2
INSPECTION / ASSESSMENT.
STEP 3
SECURE Order of Payment.
PAY prescriber fee/s to MTO.
STEP 4
ENCODING and ISSUANCE
of Business Closure Certificate.
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
82
APPLICATION FOR SPECIAL PERMITS
(Group Activity, Circus & Parades, Motorcades, Streamers, and Occupation or Calling Not
Requiring Government Examinations)
A. ABOUT THE SERVICE
The service intends to cater the needs of the public clientele in terms of
entertainment purposes while ensuring at the same the safety of riding public and
protecting the environment.
B. WHO CAN AVAIL OF THE SERVICE
Any Filipino citizen or Business Agents engaged in any business or
occupation established in the Municipality of Mabalacat.
C. REQUIREMENTS
1. Barangay Clearance
2. CTC or Cedula
3. Letter Request or Application Form
D. FEES
Based on rates provided in the Tax Code
E. AVAILABILITY OF THE SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
F. HOW TO AVAIL OF THE SERVICE
STEP
APPLICANT/CLIENT
1
SECURE an
Application Form.
2
SUBMIT application &
requirements.
3
MAKE Payment.
SERVICE
PROVIDER
PROVIDE an
Application Form.
a. VERIFY
application &
requirements.
b. ISSUE Order
of Payment.
a. POST
payment to
the database.
b. PRINT
Certificate.
c. RELEASE of
Certificate.
PROCESSING
TIME
PERSON/S
RESPONSIBLE
FEES
Application
Form
1 minute
2 minutes
FORM
Order of
Payment
BPLO Staff
1 minute
2 minutes
1 minutes
BPLO Staff
Head of Office
Based on
rates
provided in
the Tax
Code
Special Permit
Certificate
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
83
FLOW CHART ON THE APPLICATION
OF SPECIAL PERMIT
“Secure and Fill-up of BPL Application Form”
STEP 1
Basic Requirements:
1. Barangay Clearance
2. CTC or Cedula
3. Letter Request or Application Form
STEP 2
“ASSESSMENT”
STEP 3
PAYMENT
STEP 4
RELEASING of Special Permit
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
84
MUNICIPAL TRANSPORTATION REGULATORY OFFICE
ISSUANCE OF MOTORIZED TRICYCLE OPERATORS PERMIT (MTOP)
A. ABOUT THE SERVICE
The issuance of Motorized Tricycle Operator’s Permit is a requirement of the
Land Transportation Office (LTO) for the legal operation of Motorized Tricycle Unit
within the area of jurisdiction of the municipality. It is also a legal requirement for the
renewal of vehicle registration at LTO.
B. WHO CAN AVAIL OF THE SERVICE
Any motorized tricycle operator or driver duly recognized as a member of any
registered Tricycle Operators and Driver’s Association (TODA) who is a resident of
Mabalacat and wishes to operate a motorized tricycle unit/s within the municipality.
C. REQUIREMENTS
1. Mayor’s Permit to operate Motorized Tricycle Unit
a. Photocopy of Official Receipt (O.R.) and Certificate of Registration
b. Letter from the Association’s President regarding membership of applicant
(Certification)
c. Driver’s License (Professional)
d. Community Tax Certificate (Cedula)
2. For newly organized TODA/Association and Permit to Operate
a. Copy of SEC Registration
b. Copy of Business Permit
c. List of Bonafide Members
D. FEES
a. P450.00 for new MTOP
b. P250.00 for renewal
c. P350.00 for change motor
d. P270.00 for Permit to Operate
e. P120.00 for Mayor’s Permit
f. 20 % Penalty for expired MTOP
E. AVAILABILITY OF SERVICES
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
85
F. HOW TO AVAIL OF THE SERVICES
APPLICANT/CLIENT
SERVICE
PROVIDER
PROCESSING
TIME
PERSON/S
RESPONSIBLE
1
APPLY for MTOP
(new/renewal).
PROVIDE
checklist for
MTOP &
verbal
instruction.
2 minutes
MTRO/ Staff
2
SUBMIT of Pertinent
documents.
EVALUATE/
VERIFY
requirements.
2 minutes
MTRO/ Staff
STEP
3
REQUEST Order of
Payment and PAY
necessary
registration fee/s at
the MTO.
4
PRESENT OR and
WAIT for the release
of MTOP.
5
CLAIM the MTOP.
COMPUTE
fee/s and
PREPARE
payment order
slip.
PREPARE/
PROCESS/
APPROVE
MTOP forms.
RELEASE of
MTOP
duly signed by
the
MTRO and
the Mayor.
2 minutes
10 minutes
1 minute
g.
h.
i.
MTRO/ Staff j.
k.
l.
m.
n.
o.
p.
FEES
FORM
MTOP Form
a. P450 for
new MTOP
b. P250 for
renewal
c. P350 for
change motor
d. P 270 for
Permit to
Operate
e. P120 for
Mayor’s
Permit
f. 20 %
Penalty for
expired MTOP
Accountable
Form #51
MTRO/ Staff
MTRO/ Staff
Mayor’s Office
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
86
FLOW CHART ON THE ISSUANCE OF
MOTORIZED TRICYCLE OPERATORS
PERMIT (MTOP)
START
APPLY for MTOP (new/renewal).
SUBMIT Requirements.
REQUEST Order of Payment,
PAY prescribed fee/s to MTO.
WAIT for the processing of permit.
CLAIM/RELEASE of MTOP.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
87
SPECIAL ACTION CENTER
ISSUANCE OF SOCIAL CASE STUDY REPORT
A. ABOUT THE SERVICE
Provision of medical/financial assistance to individual or family in crisis
situation, more particularly those who are admitted in the hospital and for some
reasons cannot manage to clear up their hospital accountability, individual diagnosed
with cancer, end stage renal diseases and the like, that condition requires lifetime
treatment to enable him/her to sustain his/her expensive therapeutic requirements,
bring back his/her normal functioning and help him/her deal with his/her problem by
providing well-timed and suitable assistance.
B. WHO CAN AVAIL OF THE SERVICE
Any bonafide resident of Mabalacat who belongs to marginalized group of
families and any who suffers from above cited illnesses can avail of the service.
C. REQUIREMENTS
1. Barangay Certification
2. Medical Abstract or Certificate with signature over printed name of doctor and
licensed number
3. Itemized statement of account duly signed by the billing officer for individual
seeking hospitalization assistance with corresponding promissory note to prove
the unpaid hospital billing.
4. Treatments protocol and costing of treatment for chemotherapy & hemodialysis
cases.
5. Costing of procedures for laboratory or special procedures like CT scan, MRI and
the like with the hospital acceptance letter.
D. AVAILABILITY OF SERVICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm
NO NOON BREAK
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
88
E. HOW TO AVAIL OF THE SERVICE
STEP
APPLICANT/CLIENT
SERVICE PROVIDER
PROCESSING
TIME
PERSON/S
RESPONSIBLE
1
APPLY for assistance
and SUBMIT necessary
requirements.
EVALUATE the
submitted
requirements.
5 minutes
Social Worker/
Staff
2
PROVIDE data/
information (Interview).
INTERVIEW with the
client and/or family.
2 hours
3
WAIT for the preparation
of Social Case Study
Report.
ANALYZE, encode &
prepare the Social
Case Study Report.
3 hours
4
CLAIM of Social Case
Study Report
RELEASE the Social
Case Study Report
1 minute
FEES
FORM
None
None
SWO/SAC Staff
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
89
FLOW CHART IN THE ISSUANCE OF
SOCIAL CASE STUDY REPORT
START
APPLY for assistance and SUBMIT necessary requirements.
PROVIDE data/ information
(Home Visitation/Interview).
WAIT
the Social Case Study Report.
CLAIM/RELEASE Social Case Study Report.
END
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
90
Republic of the Philippines
Province of Pampanga
MUNICIPALITY OF MABALACAT
CLIENT FEEDBACK FORM
TO OUR VALUED CLIENTS:
Thank you for visiting our progressive and peaceful
community.
For your convenience and satisfaction, we device a
questionnaire for you to fill-up so that we can improve our frontline
services.
Please answer as honesty as you can.
1.
Were you satisfied in transacting business with our office?
YES
NO
2.
If NO, may we know your suggestion to improve the
system?
3.
What is your level of satisfaction rendered by our office?
Very satisfied
4.
Satisfied
Not Satisfied
For your complaints/suggestions, you can coordinate or visit
our Human Resource Management Office (HRMO), located
at the ground floor of the Municipal Hall or simply drop
your comment in the SUGGESTION BOX located at the
lobby of the building.
Thank You,
MARINO P. MORALES
Municipal Mayor
Municipality of Mabalacat | Citizens’ Charter | http://www.mabalacat.gov.ph/
91