ECDL Foundation Enabling proficient use of ICT to empower individuals, organisations, and society. ECDL Foundation About ECDL Foundation CONTENTS ABOUT ECDL FOUNDATION IN THE WORKFORCE Mission Why ECDL Foundation Certification? Values Benefits of Digitally Literate Employees Role Organisations that have Certified Staff History Which Programme? Accessibility Getting Started Quality Standards Endorsements Vendor Neutrality IN EDUCATION BUILDING THE INFORMATION SOCIETY Why ECDL Foundation Certification? Digital Literacy in the Information Society For Students Digital Literacy for Sustainable Economic For Teachers Development Which Programme? Digital Literacy for Social Cohesion Getting Started International Actions Endorsements Promoting Growth & Employment Promoting e-Inclusion Promoting Development Endorsements CERTIFICATION PROGRAMMES Introductory Programmes ECDL / ICDL Programmes ECDL / ICDL Advanced Programmes How are these Programmes Delivered? FOR INDIVIDUALS Why get ECDL Foundation Certified? For Life For Work Which Programme? Getting Started Endorsements ADDITIONAL INFORMATION ABOUT ECDL FOUNDATION ECDL Foundation is the certifying authority of the leading international computer skills certification programme – ECDL / ICDL*. The quality and reputation of our certification programmes are built on over a decade of experience in successfully delivering ICT certification programmes to millions of people in various languages around the world. ECDL Foundation is a not-forprofit organisation that benefits from the unique support of experts from national computer societies and international organisations across the globe. Our global success stems from our pioneering role in identifying and developing programme content, our commitment to ensuring rigorous test design methodologies with an ongoing adherence to high quality standards. ECDL Foundation is a not-for-profit organisation that benefits from the unique support of experts from national computer societies and international organisations across the globe. ECDL Foundation works with communities, local and regional authorities, national governments, international bodies such as the United Nations and other development and international Non-Governmental Organisations (NGOs), in the delivery of its ICT skills certification programmes. ECDL Foundation has offices in Dublin, Brussels, and Singapore, and appoints national partners (also known as ‘operators’) around the world to implement its certification programmes at national level. This global delivery network operates under strictly defined quality assurance standards thus achieving consistency of programme implementation around the world. MISSION ECDL Foundation’s mission is to enable proficient use of Information and Communication Technology (ICT) that empowers individuals, organisations and society, through the development, promotion, and delivery of quality certification programmes throughout the world. VALUES ECDL Foundation’s work is motivated by the following values: • Social Responsibility: as a not-for-profit organisation, we are committed to improving digital skills proficiency within society. Our certification programmes are designed to be accessible to all citizens, irrespective of age, gender, status, ability or race. • Vendor Independence: our certification programmes give candidates the flexibility and freedom to acquire digital skills and confidently apply them in any software environment that they may be required to use. • Quality: we strive for continuous improvements in all that we do and ensure that our *ECDL (European Computer Driving Licence) is known as ICDL (International Computer Driving Licence) outside of Europe. programmes are implemented to consistent standards internationally. ABOUT ECDL FOUNDATION Training & Testing: ROLE ECDL Foundation does not As the worldwide licensing authority and governing body for ECDL Foundation’s range produce or sell training materials of certification programmes, we are responsible for the following areas: directly. It does however formally • Setting the Standard: ECDL Foundation sets and maintains reliable, high-quality approve courseware produced by a number of courseware providers. Similarly, testing is carried out at test centres which are approved locally by each national operator standards for all its certification programmes. • Quality Assurance: In order to preserve and enhance the quality of its certification programmes, ECDL Foundation regularly reviews their content, currency, validity, and delivery infrastructure. • Programme Development: ECDL Foundation works with international experts to based on procedures defined by continually develop its range of certification programmes, in line with market needs ECDL Foundation. and technological advancements. • Licensing & Governance: ECDL Foundation licences the use of its intellectual property (IP) to national operators around the world and oversees their implementation of its programmes against a defined set of procedures. • Global Development: ECDL Foundation is a recognised international advocate for digital literacy. It promotes digital literacy awareness and investment through strategic partnerships with governments, European Institutions, International NGOs and other like minded organisations, utilising its extended network of national operators, test centres, and courseware providers to deliver its certification programmes to individuals and organisations within each country. • National Operator Support: ECDL Foundation facilitates communication and interaction, and encourages the adoption of best practices across its global network of national operators. HISTORY 1995 – CEPIS Task Force creates ECDL Concept In 1995, the Council of European Professional Informatics Societies (CEPIS – www.cepis.org) created a task force, supported by the European Commission through the ESPRIT research programme, to examine how to raise the levels of digital literacy throughout Europe. The new certification programme was launched as the European Computer Driving Licence (ECDL) in Sweden in August 1996. 1997 – ECDL Foundation Established ECDL quickly gained European-wide acceptance and a clear need was identified for the project to establish a central coordinating body to ensure a consistently high standard of implementation in all European countries. On the 8th January 1997, ECDL Foundation, a not-for-profit organisation, limited by guarantee with no share capital, was formally established in Dublin, Ireland. ABOUT ECDL FOUNDATION Since its initial conception, the HISTORY CONTINUED ECDL / ICDL syllabus has ECDL Foundation is now recognised as a credible international voice and advocate on digital literacy issues, and works with other international organisations in the ongoing promotion of digital literacy continually evolved to reflect 1999 – ICDL Introduced as an important contributor for increased economic and social cohesion. In February 2009, José changes in technology and its use. As ECDL gained prominence in Europe, the number of candidates exceeded 1 million Manuel Barroso, President of the European Commission became the 9 millionth ECDL and continued to rise; this success attracted the attention of countries outside of candidate at a ceremony highlighting both the success of the ECDL programme and the necessity Europe who began to take a strong interest in the concept. ECDL was subsequently of keeping investment in digital skills high on the public policy agendas of all Member States. introduced outside of Europe, where the certification became known as ICDL (International Computer Driving Licence). Computer societies and international organisations in Africa and South America began promoting ICDL, and a milestone was reached in 1999 when UNESCO, through its Cairo office, signed an agreement with ECDL Foundation to become the national operator for several Arab States. Shortly afterwards, ICDL was launched in the North American and Asian markets. 2003 – ECDL / ICDL Advanced Introduced ECDL Foundation expanded its programme range in 2003, with the launch of ECDL / ICDL Advanced, a high-level certification programme designed for those who have successfully reached ECDL / ICDL skills levels and wish to further enhance their computer proficiency. Subsequently, additional programmes for entry-level skills and for more specialised skills, e.g. website creation, have been launched. 2007 – ECDL / ICDL Syllabus 5 Launched Since its initial conception, the ECDL / ICDL syllabus has continually evolved to reflect changes in technology and its use. In 2007, ECDL Foundation conducted a substantial review of ECDL / ICDL Syllabus 4.0 in order to ensure that it reflected ongoing advances in technologies and relevant practices. This resulted in the completion of ECDL / ICDL Syllabus 5.0 which was phased in by national operators during 2009. 2009 – Over 9 Million Candidates in 148 Countries ECDL Foundation continues to work with its nationally appointed operators to extend the reach of its certification programmes through an international network of approximately 24,000 Test Centres spanning 148 countries. Building on the success of delivering the ECDL / ICDL certification programme, ECDL Foundation’s range of certification programmes has expanded to cover introductory courses for those with no ICT skills, through to advanced-level certifications for those looking to gain recognition for expert skills in specific applications, and entry-level professional ICT practitioner skills to those working within a dedicated ICT environment. ECDL Foundation Building the Information Society ABOUT ECDL FOUNDATION ECDL Foundation defines Quality ACCESSIBILITY Assurance Standards, which all ECDL Foundation is committed to ensuring that no one is excluded from pursuing our national operators must adhere to certification programmes and actively works to maintain the accessibility of our in the implementation and programmes to all, including people with disabilities. We have been working with our promotion of our certification national operators and with disabilities groups to identify and eliminate major barriers to programmes. the accessibility of ICT skills and will continue as part of the ongoing enhancement of ECDL Foundation’s programmes. QUALITY STANDARDS ECDL Foundation’s certification programmes are designed, validated, and approved by academics and industry experts from around the world. We continually develop our range of certification programmes, in line with market needs and technological advancements. ECDL Foundation defines Quality Assurance Standards, which all national operators must adhere to in the implementation and promotion of our certification programmes. We regularly visit and audit the national operators of our programmes, and all approved test centres within a country are regularly audited by the national operators. These audits ensure that programme delivery around the world is consistent with our Quality Assurance Standards and that the international reputation for the quality of our programmes is upheld. VENDOR NEUTRALITY ECDL Foundation’s certification programmes are vendor neutral. This means that our programmes are not tied to any one brand of software and are designed to enable people to gain skills that can be used in any appropriate software environment. This vendor neutrality gives people the freedom and flexibility to complete the training and testing, and demonstrate skills in a range of software applications. BUILDING THE INFORMATION SOCIETY Information and Communication Technology (ICT) has irreversibly transformed economic activity and social structures by creating previously unimaginable value for local economies, government and business. By investing in human capital we can build an information society that empowers all users. A large percentage of Europeans DIGITAL LITERACY IN THE INFORMATION SOCIETY have never used the Internet and Digital literacy is a key factor in achieving sustainable economic development and societal an even larger percentage of the cohesion. Yet, a large percentage of Europeans have never used the Internet and an even world’s population is without larger percentage of the world’s population is without regular access to the Internet. regular access to the Internet. Countries across the world have responded by investing heavily in ICT infrastructure, yet the absence of digital skills has created a digital divide in society. The misguided assumption that technology itself will resolve the digital divide has resulted in limited returns on investment. A growing number of reports highlight that many ICT projects fail because people are not equipped with skills to use the technology. By investing in people we can empower all citizens to reap the benefits of digital literacy. Digital Literacy for Sustainable Economic Development: Investment in skills development of the citizens of a country directly leads to higher levels of digital literacy. This focused investment has shown to be successful and to yield significant productivity gains at national and international levels. Skills increase the efficiency of the workforce, create more and better jobs and in turn attract investment. This enables economies to shift to higher value activity, while organisations save time and money by functioning more efficiently. Digital Literacy for Social Cohesion: The speed of technological developments threatens to push various social groups to the margins of society and create new digital divides. For many disadvantaged social groups, digital literacy provides the passage to the information society enabling greater social interaction, cultural exchange, and tolerance of diversity. Groups empowered by access to technology and digital skills will successfully overcome various forms of social isolation. People with disabilities, older people, or people living in remote locations are offered more opportunities for education, active citizenship, and employment. Higher levels of digital literacy are also essential for the uptake of egovernment services and as an increasing number of public and commercial services go online, being digitally literate is becoming an essential life skill and necessary to interact as both a citizen and a consumer. INTERNATIONAL ACTIONS The digital divide is rooted in complex socio-economic conditions demanding that governments and local authorities team up with civil society and business to form partnerships that provide a wealth of expertise, experience, and resources. ECDL Foundation and its network of national operators are involved in hundreds of projects working with local, national, and international bodies (including various UN programmes and agencies) throughout the world to deliver digital literacy to the wider public. At a policy level, ECDL Foundation continually advocates for the integration of BUILDING THE INFORMATION SOCIETY INTERNATIONAL ACTIONS CONTINUED Promoting Development: ICT can advance development, bridge the global digital divide and enable digital skills training and certification schemes into national public policies and strategies, and in doing people in developing countries to avail of the vast potential of ICT to improve their socio-economic so plays a central role in the ongoing European and international debate about the digital divide. conditions. The UN Millennium Development Goals (MDGs) call for the benefits of new technologies to be made available for all countries, as part of the strategy to catalyse growth and ultimately Promoting Growth and Employment: The EU recognises digital literacy as a major factor in driving reduce poverty. In line with the MDGs and the recommendations of the World Summit on the economic growth and employment, and through various initiatives works to promote the positive Information Society, ECDL Foundation empowers people, organisations and society to gain the skills contribution that ICT can make to its citizens’ quality of life. ECDL Foundation actively supports to access, and make use of, the information society and in doing so helps alleviate poverty, facilitate these EU, and similar national-level initiatives, and believes that providing citizens with ICT skills is access to education and create an equitable information society. an economic, social and political imperative for governments and civic society to enable citizens to participate in the information society. Promoting e-Inclusion: Full participation in the information society is necessary for productivity growth and for the creation of new jobs and services. Thus, digital literacy should be available to all, including marginalised groups (e.g. older people, people with disabilities, cultural minorities, unemployed) and should be at the heart of public policies at all levels. ECDL Foundation actively supports EU initiatives for the creation of a more inclusive information society such as the awareness-raising “e-inclusion: Be part of it!” campaign, and the ePractice.eu portal, created to engage the community of e-Government, e-Inclusion, and e-Health practitioners to exchange best practices and debate policymaking in those fields. ENDORSEMENTS ENDORSEMENTS ECDL Foundation and its network of national operators are involved in hundreds of projects working with local, national, and international bodies throughout the world to deliver digital literacy to the wider public. Here is a small selection of these projects: United Arab Emirates Chile In line with H.H.Sheikh Mohammed Bin Rashid’s vision, to The Unlimited Youth project is an ICT UNCHR ‘Enhance education by using IT’, ITEP (IT Education Project) fostered educational reform in the region by moving towards e- training and certification programme for poor learning and creating an abundance of IT literate students, and unemployed youth in Chile. Candidates teachers, administrators and parents. The ITEP project, which receive a 50 hours ICDL training course and incorporated the ICDL certification, thus helped to create an IT literate community. a test to become ICDL certified. A special training manual has been developed to Captain Miriam McCann, Directorate of Communications and Information Services – Irish Defence Forces “The ECDL establishes a verifiable standard for everyone who assure the quality of the training in different non-governmental organisations (NGOs). In April 2007, UNHCR initiated a joint project uses a computer, in either a professional or personal capacity,” This is a three year programme. Microsoft with ITU (International Telecommunication Captain Miriam McCann, Directorate of Communications and Chile finances 33% of the programme, while Union) and Coopération Française, in Information Services told an official Irish Defence Forces ICDL Chile’s role is to involve other private publication. “It certifies competence, states the skills attained, Burundi. The main objectives were to provide and prepares the individual for participation in the Information and public partners to finance the rest of the returnees with high quality IT training, and to Society.” project. enable Burundian returnees from the Muyinga province to access information and communication tools. ECDL Foundation Certification Programmes ENDORSEMENTS South African Prisons Italy In February 2007, Shuttleworth Foundation recommended the In February 2008, the Region of Valle d’Aosta launched the International Computer Driving Licence (ICDL) to the “Un computer in famiglia” initiative, which aims to increase Department of Correctional Services as one effective tool to the number of computers and the use of the Internet for up-skill the ex-offenders and empower them with employment families in the region. The project targets families with young opportunities. children in particular, and helps them develop computer skills and to use their newly acquired skills in a productive manner. Egypt – Representative of the Ministry of Communications The project provides a grant of €700 (partially financed by the and Information Technology European Social Fund) to any family legally resident in Valle “The Egyptian government has signed an d’Aosta with a child aged between 11 and 17 years old, for agreement with ECDL Foundation in May the purchase of a computer with Internet capability. The 6,500 beneficiaries will also receive a free copy of the e-Citizen kit, 2006 in which the Egyptian government distributed in partnership with AICA (Associazione Italiana per would like to have at least one million l’Informatica ed il Calcolo Automatico). Egyptians ICDL certified over 5 years.” e-Sri Lanka Project In November 2002, the Government of Sri Lanka launched “eSri Lanka”, a national development initiative, with the objective of using Information and Communication Technology (ICT) to foster social integration, peace, economic growth and poverty reduction. In 2005, as part of the e-Sri Lanka project, the Government agreed to sponsor 10,000 ICDL examinations for state employees and 100,000 e-Citizen examinations for Sri Lankan citizens. ECDL FOUNDATION CERTIFICATION PROGRAMMES ECDL Foundation’s end-user certification programmes are made up of modules that set the standard for computer proficiency appropriate to users’ and organisations’ needs, from introductory modules for beginners to advanced modules for power users of applications. ECDL Foundation also offers professional programmes for ICT practitioners. CERTIFICATION PROGRAMMES Introdutory Modules ECDL / ICDL Modules ECDL / ICDL Advanced Modules EqualSkills Concepts of Information and Communication Technology (ICT) Word Processing e-Citizen Using the Computer and Managing Files Spreadsheets Word Processing Database Spreadsheets Presentations Using Databases ECDL Foundation’s certifications are: • Internationally-recognised Presentations • Implemented according to strict quality assurance standards • Suitable for all skills levels • Up-to-date, relevant and in line with market needs and technological advancements • Vendor-neutral: our certifications are not tied to any one brand of software and are designed to Web Browsing and Communication enable people to gain skills that can be used in any appropriate software environment • Supported by a range of training options and materials, suited to the training needs / schedule of the candidate CAD Image Editing Web Editing Health ECDL FOUNDATION CERTIFICATION PROGRAMMES INTRODUCTORY PROGRAMMES ECDL / ICDL is the international ECDL / ICDL PROGRAMMES knowledge of computers to get the Computers and the Internet are an essential part of everyday life. People who lack the standard in end-user computer ECDL / ICDL programmes are for anyone who wishes to become fully competent in the use most out of the Internet and email by skills to use computers and the Internet miss out on a valuable resource and run the risk skills. ECDL / ICDL provides a of a computer and common applications. Each ECDL / ICDL module provides a practical explaining the basics of computing of being left behind. ECDL Foundation offers two single module certification programmes practical programme of up-to-date programme of up-to-date skills and knowledge areas which are validated by a test. and Internet-based communication. for complete beginners and those with limited knowledge of computers and the Internet. skills and knowledge. e-Citizen enables those with limited Our collective experience in implementing certification programmes across education EqualSkills – Computers for Beginners systems and government administrations has demonstrated that for a high level of ICT EqualSkills is an introduction to computers and the Internet developed for those with no competence to be achieved a certification of a minimum of seven ECDL / ICDL modules previous experience. EqualSkills helps to remove the fear of using a computer for is appropriate. For an individual to achieve a solid base of skills and attain a competent complete novices by using a simple, non-threatening approach to educating individuals in level of digital literacy which would enable effective employability, we require that the basic skills of using a computer, email and the Internet. candidates complete and attain certification in a minimum of four ECDL / ICDL modules. Candidates work through a paper-based workbook that consists of simple, By combining ECDL / ICDL modules appropriate to individual or organisational needs, straightforward information and exercises. A tutor helps the candidate progress through tailored certification programmes can be created which enable individuals to engage in a the workbook and provides individual assistance for questions or problems. On training programme leading toward a certification in the skills relevant to their personal or completion of EqualSkills the candidate will be able to send an email, use some simple professional requirements. The modules are: applications and surf the web to look for information on news, weather or hobbies. ECDL / ICDL Module 1 – Concepts of Information and Communication Technology (ICT) e-Citizen – Internet and email This module enables candidates to gain an understanding of the different parts of a Governments and organisations have moved towards the online provision of computer, as well as some of the key concepts of Information and Communication information, products and services, changing forever the way we interact with them. Technology (ICT), such as those relating to networks and security. This shift presents a challenge for a large number of citizens who currently lack the necessary skills to access these online services and for the government departments ECDL / ICDL Module 2 – Using the Computer and Managing Files and organisations who find that these services are largely underused because people This module requires candidates to demonstrate knowledge and competence in using lack the necessary skills set to use them. the common functions of a personal computer and its operating system. Among other tasks, candidates will learn to operate effectively within the desktop environment and e-Citizen enables those with limited knowledge of computers to get the most out of the how to manage and organise files and directories / folders. Internet and email by explaining the basics of computing and Internet-based communication. e-Citizen explains how to use the Internet effectively to communicate ECDL / ICDL Module 3 – Word Processing with individuals and groups, retrieve information, and access products and services. This module enables candidates to demonstrate the ability to use a word processing This certification programme is suitable for anyone who feels that they lack the application to accomplish everyday tasks associated with creating, formatting and finishing necessary Internet skills to engage in and benefit from the information society. small-sized word processing documents such as letters and other everyday documents. ECDL / ICDL Module 4 – Spreadsheets This module enables candidates to understand the concept of spreadsheets and to demonstrate the ability to use a spreadsheet application. Candidates will understand and be able to accomplish tasks associated with developing, formatting, modifying and using a spreadsheet, in addition to using standard formulas and functions, and demonstrate competence in creating and formatting graphs or charts. ECDL FOUNDATION CERTIFICATION PROGRAMMES ECDL / ICDL Module 5 – Using Databases ECDL / ICDL Module 7 – Web Browsing and Communication ECDL / ICDL Module 9 – Image Editing ECDL / ICDL Module 11 – Health This module enables candidates to understand some of the The first section on Web Browsing requires candidates to ECDL / ICDL Image Editing provides the user with an ECDL / ICDL Health is aimed at users of patient data systems, main concepts of databases and demonstrate the ability to understand some of the concepts and terms associated with understanding of the main concepts underlying digital images such as doctors, nurses and healthcare support staff. It defines use a database application. This includes creating and using the Internet, and to appreciate some of the security and the fundamental skills required to use an image editing the skills necessary for staff to operate a health information modifying tables, queries, forms and reports, and preparing considerations. In the second section, Communication, application to enhance images, apply effects, and prepare an system (HIS) efficiently and securely. It recognises the outputs ready for distribution, as well as learning to relate candidates will learn to understand some of the concepts of image for printing and publishing. By explaining the basics and importance of educating and empowering the end user at all tables and to retrieve and manipulate information from a electronic mail (email), and gain the ability to use email the specific terms used, ECDL / ICDL Image Editing covers the levels and for all professions. It builds on and complements database by using query and sort tools. software to send and receive messages, and to attach files to practical skills needed to get the most out of image editing professional education and practice principles, and generic ICT mail messages. software applications. skills, to cover the increasingly important area where computer This module enables candidates to demonstrate competence ECDL / ICDL Module 8 – CAD ECDL / ICDL Module 10 – Web Editing in using presentation tools on a computer. Candidates will be ECDL / ICDL CAD is aimed at second- and third-level ECDL / ICDL Web Editing offers candidates the opportunity able to accomplish tasks such as creating, formatting, students, commencing study in fields related to the to acquire an understanding of key web publishing concepts modifying and preparing presentations using different slide architectural, engineering and construction sectors, who wish and the core skills required to design, create and maintain a layouts for display and printed distribution. to certify their 2D CAD skills to an independent international static website, without having to commit time and valuable standard. It is also suited to those who may work in these resources to a professional-level web design programme. sectors already in a non-technical capacity and who wish to Candidates learn a range of web design skills from HTML acquire or certify 2D CAD skills. to cascading style sheets (CSS). systems used in the health sector may challenge both ECDL / ICDL Module 6 – Presentation established professional practice and good data management. ECDL FOUNDATION CERTIFICATION PROGRAMMES ECDL / ICDL ADVANCED PROGRAMMES HOW ARE THESE PROGRAMMES DELIVERED? ECDL / ICDL Advanced programmes are high-level certification programmes made up of ECDL Foundation’s certification programmes are delivered in 148 countries around the modules for those who have successfully reached ECDL / ICDL skills levels and wish to world in 41 different languages to individuals and organisations, using a network of further enhance their expertise in any one, or all, of four commonly-used computer national operators, approved test centres, and training providers. application types: word processing, spreadsheets, databases, and presentations. National Awarding Body The ECDL / ICDL Advanced modules give candidates the opportunity to be certified The national operator in each country implements ECDL Foundation’s programmes at an ‘expert level’ in the use of these application types, acquiring skills sets over and against a defined set of procedures, and therefore has the authority to award ECDL above the routine features of the software. Prospective candidates should ideally have Foundation certificates in that country. the ECDL / ICDL certification and / or previous experience using computers and common software applications. Approved Test Centres Testing can only be taken at an approved test centre. ECDL Foundation’s national ECDL / ICDL Advanced Word Processing operator is responsible for approving test centres and auditing them on a regular basis With the ECDL / ICDL Advanced Word Processing certification, candidates can to ensure they meet ECDL Foundation’s quality assurance standards. Approved test demonstrate their ability to use the advanced features of word processing applications to centres are generally within: enhance their work, improve productivity and save time. • Schools • Universities ECDL / ICDL Advanced Spreadsheets • Public bodies The ECDL / ICDL Advanced Spreadsheets certification presents candidates with the • Government departments opportunity to bring their spreadsheet skills to an expert level. This allows them to use • Private training centres the full potential of the spreadsheet application to produce higher quality management • Training departments within private corporations information. ECDL / ICDL Advanced Database Most database applications have advanced features that allow for more complex functions to be carried out to further enhance the quality of the output and save time. The ECDL / ICDL Advanced Database certification will help candidates get more from the database application by giving them the skills to use the many advanced tools available in database applications to better manage and organise structured information. ECDL / ICDL Advanced Presentations The ECDL / ICDL Advanced Presentation certification is a vital tool for candidates who wish to create effective, high-impact presentations using advanced features and who need to be able to prove their skills in this area. The ECDL / ICDL Advanced Presentation certification covers advanced presentation features that will allow the candidate to use the presentation application to its full potential. ECDL Foundation ECDL FOUNDATION CERTIFICATION PROGRAMMES HOW ARE THESE PROGRAMMES DELIVERED? CONTINUED Certification People begin the ECDL Foundation certification process by enrolling in an ECDL Foundation programme at an approved test centre. Training is provided for each module prior to taking the test and includes training manuals and e-learning programmes which have been approved by ECDL Foundation and / or the national operator. Following appropriate preparation, the candidate sits a test in each module at the approved test centre. Upon completion of the appropriate number of modules, the approved test centre informs the national operator and the certificate is awarded to the candidate. SAMPLE For Individuals ECDL FOUNDATION FOR INDIVIDUALS The ability to use a computer effectively is an essential life skill. Computer skills enable people of all ages to understand and use technology to improve their personal and professional lives. Certified computer skills can help the holder’s professional life by making them more attractive to employers, while increasing their ability to communicate and access information and services in their personal life. Gaining the skills to understand WHY GET ECDL FOUNDATION CERTIFIED? and use computers and / or ECDL Foundation certification provides objective verification of skills obtained and shows advancing existing skills are an that the holder has achieved a recognised standard. It demonstrates competency to important part of lifelong learning. potential or current employers, and to oneself, provides proof of skills and increases confidence through achieving an international standard. All our programmes are vendor neutral enabling one to train and test their skills using a variety of software applications. FOR LIFE Computers have become an essential part of everyday life. Gaining the skills to understand and use computers and / or advancing existing skills are an important part of lifelong learning. Computer skills enable social and economical inclusion, which is vital to a healthy functioning society. ECDL Foundation’s certification programmes are designed to meet the needs of both younger and older age groups. Communicate, Connect, Interact ECDL Foundation’s certification programmes can help individuals communicate, connect, and interact with friends and family, and also enables them to access a wide range of information and services that can simplify their life and save time. Access Information and Services E-shopping, e-banking and online government services can make routine tasks more convenient, while accessing electronic news and information ensures that one stays informed. Certification provides proof of these skills, and gives the individual the satisfaction of achieving an internationally-recognised standard. ECDL FOUNDATION FOR INDIVIDUALS Employers know that people with FOR WORK computer skills are more In today’s workplace, employers expect job applicants to have computer skills prior to productive, they use technology to being hired, and employees with the right skills have the potential to progress further in communicate more effectively and their careers. Employers know that people with computer skills are more productive, they waste less time with IT issues. use technology to communicate more effectively and waste less time with IT issues. Certified Computer Skills: • Make applicants more attractive to potential employers • Enable employees to be more productive • Increase the likelihood of career advancement What Employers Want: Employers know that people with computer skills are more productive. They are more efficient in carrying out tasks that could otherwise be timeconsuming. They use technology to communicate more effectively and waste less time troubleshooting IT issues. Employers want employees who are skilled and who will contribute to achieving the goals of the business in the most efficient, effective, and productive manner. WHICH PROGRAMME? ECDL Foundation’s certification programmes are designed to facilitate the development of skills for individuals, at beginner, intermediate, advanced, and professional levels. To read more about each programme, please go to the Certification Programmes section of this brochure, or visit www.ecdl.org. GETTING STARTED To find out more information about how to enrol on one of ECDL Foundation’s certification programmes and to locate a test centre near you, visit the website of the national operator which can be located through a drop-down menu on www.ecdl.org. ENDORSEMENTS Computer skills enable people of all ages to understand and use technology to improve their personal and professional lives. Over 10 million individuals have enrolled on ECDL Foundation’s certification programmes in 148 countries around the world. Some of their comments about their experience are on the following pages. ENDORSEMENTS ENDORSEMENTS Stanislovas Steponavicius, a farmer in Lithuania Thierry Bouzat , ECDL candidate, France Elisabetta Macchi, Italy “Before the course I used to waste a lot of “When I was made redundant for economic reasons, I joined “ll conseguimento del diploma ECDL mi ha permesso l’accesso an ANPE Training Project in order to formalise my knowledge. al mondo del lavoro nell’area IT di una grande multinazionale time dealing with financial matters in banks This project included the ECDL certification. After this training farmaceutica.” [English: As a consequence of the ECDL (to make payments to the suppliers, I used I needed work experience in a company. I had mine in my certification, I’ve been given access to the world of working – to complete the forms by hand and to spend region’s Syndicat Intercommunal (Inter-commune Chamber of in the area of IT in a large pharmaceutical multinational.] a lot of time queuing, etc.). I also used to Commerce). ECDL played a decisive role in my interviews and enabled me to be recruited. When I had completed my work Latisha, Pollsmoor Prison, South Africa complete various declarations by hand and, experience I was offered the position of I.T. manager in the “The ICDL course helped me to start believing in myself, inevitably, I made mistakes; therefore, I had context of the “Cap Découverte” project. I am convinced that because now I know that nothing is impossible. The ICDL this development could not have been achieved without the course changed my life. I already found myself a job which I assistance of ECDL at the outset.” start as soon as I leave this prison.” Suad, a teacher in Jordan Olivia Kenneally, Pepsi Co. Ireland, July 2008 “It took me time and effort to learn the ICDL skills, but the “Excellent course, covered very relevant topics that you could idea of becoming digitally literate and being connected to the use in an office.” to go to the tax office for several times. I contacted my clients and suppliers on the telephone or I had to travel to other towns for meetings. When I found out about the eCitizen course for rural citizens organized in world made me persistent.” Piliuona library funded by European structural funds, which were free of charge Chrishanda, Pollsmoor Prison, South Africa “I’ve learned a lot through this ICDL course. for the participants, my wife and I enrolled I cannot believe all the knowledge that I’ve gained throughout on them. Now I can find information about the training. If I think back on how I didn’t know anything, milk quality indices of my cattle and I can I didn’t even know how to turn on the computer, but today immediately react to the changes in milk I can proudly say that I know what I’m doing when sitting in front of the computer.” quality. As a farmer, I am happy to say that the Internet helped me to improve the performance of my direct activity.” ICDL candidate, Nigerian Federal Civil Service “I feel more comfortable in trying out different functions on my computer and my improved confidence allows me to show other staff members how to better carry out a task.” ECDL Foundation ENDORSEMENTS Stefan Bogdanovic, Austria who completed the ECDL and ECDL Advanced programme in association with Vienna’s Kinder-Krebs-Hilfe (kid’s cancer aid). “By the time I was ready to take my first exam I noticed that computer knowledge was actually useful everywhere: at home, in school / college and in the office. When I had finished my ECDL certificate I asked my trainer about ECDL Advanced. Equipped with a self-study CD and some training lessons I mastered also the four ECDL Advanced tests. I think that the chance to study for the ECDL certificates diverts patients from their illnesses and at the same time it gives them a sound basis for their future careers. I applied for an internship at an IT company during the summer break of the college which I have been able to go to again. The managers of the company were impressed with my MS Access and Excel skills and hired me immediately. During my internship I could use all the knowledge of my ECDL training. It had certainly been one of the best decisions of my life to get the ECDL certificates!” In The Workforce ECDL FOUNDATION IN THE WORKPLACE Skilled employees enable organisations to use technology more effectively, leading to increases in productivity and competitiveness and ensuring that operational objectives are achieved more efficiently. ECDL Foundation’s certification programmes are used to increase the value of human capital and achieve productivity gains through developing competent employees. They have been widely adopted by all levels and sizes of organisations – within education systems, governments (Public Administrations and Ministries), and commercial organisations (Small and Medium Enterprises (SMEs) to large multinationals). An Italian study on the ‘Cost of Ignorance’ found that ECDL / ICDL certification gives a total return on investment of €2,261 per person annually as well as 47% competence increase from pre-training levels. WHY ECDL FOUNDATION CERTIFICATION? Certification provides objective verification of employees’ skills, which enables your organisation to assess and plan workforce training and ensure that staff skills meet internationally-recognised standards. ECDL Foundation certification: • Defines the set of skills that employees need to be effective • Provides a means to assess workforce skills and build a training plan • Proves employees have the skills to carry out their work competently • Offers a clear measure of the return on investment in training • Acts as motivation for employees to complete the training BENEFITS OF DIGITALLY LITERATE EMPLOYEES Skilled employees work more effectively with the support of technology, thus achieving specific goals more efficiently and in a shorter time. They can produce professional quality documents and presentations without support from other staff, carry out complex calculations, manage emails effectively, understand associated risks and keep the organisation’s IT systems secure. Through reducing administrative burdens, improving external and internal communications and eliminating the lack of skills that can lead to wasted money and time, digitally literate staff can help your organisation perform at its best. ECDL FOUNDATION IN THE WORKPLACE Over 60 governments and ministries of education around the world have UNSKILLED SKILLED Digitally illiterate employees: Digitally literate employees: Spend time trying to find and use a function that they ‘know’ the application can carry out Actually know the functions of their applications and use them to carry out tasks in seconds Phone helpdesk / tech support to install and set up devices and drivers and lose productivity whilst waiting for assistance Install devices independently, set it up and get on with their jobs Waste time typing individual letters, envelope labels and other communications targeted at large groups Use mail merge in word processing to get the job done in a short amount of time Spend a lot of time producing poor quality documents and presentations, which often need revision Produce professional quality documents and presentations efficiently without support from other staff Manually input calculable data into spreadsheets increasing the risk of errors Use formulas and functions to efficiently and effectively carry out complex calculations Struggle with databases and are ‘afraid’ of the application Confidently run queries and generate reports displaying information that would take time to produce manually Have difficulty managing their emails and are unaware of associated security risks Manage emails effectively, understand associated risks and keep the organisation’s systems secure To find out more information about ECDL Foundation’s certification programmes for your organisation, visit the website of the national operator in your country which can be located through a drop-down adopted ECDL Foundation’s certification programmes. GETTING STARTED ORGANISATIONS THAT HAVE CERTIFIED STAFF Over 60 governments and ministries of education around the world have adopted ECDL Foundation’s certification programmes for their employees and / or citizens. International organisations including the UN, UNDP, UNESCO and USAID support the implementation of ECDL Foundation’s certification programmes in developing markets. Multinational companies such as DHL, L’Oreal, Volkswagen and Toyota are just a small selection of the many commercial organisations that have provided ECDL / ICDL for their staff. WHICH PROGRAMME? To read more about ECDL Foundation’s certification programmes and see what programme would be suited to your organisation, please go to the Certification Programmes section of this brochure, or visit www.ecdl.org. menu on www.ecdl.org. ENDORSEMENTS ENDORSEMENTS ECDL Foundation’s certification programmes have been widely adopted, in 148 countries, by all levels and sizes of organisations – within education systems (secondary and vocational levels), Governments (Public Administrations and Ministries), and commercial organisations (Small and Medium Enterprises (SMEs) to large multinationals). Here is a selection of testimonials from a few of the thousands of organisations from around the world who have adopted our programmes for their organisations: Irish Defence Forces SMEs, Malaysia The State Department has noted a fall in the number of calls In November 2006, Small and Medium Industries Development coming into the IT helpdesk and since deploying the ECDL Corporation (SMIDEC) announced the official allocation of certification programme, the vast majority of the remaining Ringgit Malaysia 1 Million (€200,000) for local SMEs to train calls now usually involve an appropriate level of complexity and certify employees of SMEs using the ICDL certification for the people managing technical and networking issues. programme. This change marks an improvement in productivity for a number of departments within the State Department and the Defence Forces and the individuals using ICT related equipment within the Defence Forces. Minister of Education, Jordan “Despite the rapid change in technology, adapting it for full utilisation became a necessity. We have to firmly establish its fundamentals at schools and link it with the education process by considering it a vital element in the student’s educational environment. To proceed along and guarantee the achievement of this aim, a special technique should be used for the preparation and the development process. That’s where an urging demand to train all MOE employees, especially teachers to get their ICDL certificates arose. Becoming ICDL certified is the best way to determine the trainee’s knowledge level in IT and assure his acquaintance of technology fundamental skills and ability of applying those skills.” Mercedes-Benz, Germany “Der ECDL ist keine Zusatzqualifikation sondern Voraussetzung für die Arbeit im Unternehmen” [English: ECDL is not an additional qualification, but a requirement for the employment in the concern.] Dr. Michael Gorriz, Chief Information Officer (CIO) der Daimler AG und Leiter des Bereichs Information Technology Management (ITM). ECDL Foundation In Education ENDORSEMENTS Minstry of Defence, Serbia Portugal Telecom “In the defence forces there is no space for experiments, “We are sure that ECDL / ICDL has helped to create efficiencies ECDL through international recognition gave assurance that within the organisation because if our employees understand what we implement was already checked and evaluated”. technology better then they can use it more effectively.” Luis Matos, training consultant, Portugal Telecom, 2005 Toyota Tsuho Africa (Pty) Ltd. “It is amazing to see the improvement in productivity and Nigerian Federal Ministry of Education confidence of the staff who have completed the ICDL,” said Commenting on the initial success of the Corrie Hiepner, ICDL Co-ordinator at the Toyota Tsusho Centre of Excellence. On October 16, 2008, a Representative ICDL programme with the Federal Ministry from Toyota Tsusho was quoted in a press release as saying: of Education, Mrs. Uwen Asoumugha, “…would recommend it (ICDL) to all companies…” Director ICT, said “The ability of the ICDL to Council of Europe, France measure skills has indeed been proven. “In order to train certain agents, we train people via e- Prior to this project, there had been several learning. We are proposing individual testing and debriefing to claims to competence and several ICT encourage a maximum of agents to take the tests. ECDL certification is intended for users to better their skills and to competency programmes with no feel competent in information technology.” Giselle Senator, demonstrable skills. This programme I Responsible for IT training believe will go a long way in standardising PepsiCo, Ireland “I have been working with CadCo for the past 8 years; we use them to meet all our IT training needs, particularly ECDL. The ECDL programme has been an outstanding success in Pepsi.” Ruth Rice, Organisation & Management Development Specialist, PepsiCo Ireland Axel Springer AG, Germany “Wir würden es sehr begrüßen, wenn unsere Bewerberinnen und Bewerber um einen Ausbildungsplatz die ECDL – iQualifikation bereits in die Ausbildung einbrächten.” Bernd Schroers, Leiter der Kaufmännischen Berufsausbildung bei der Axel Springer AG. [English: We would welcome it very much, if our applicants would include the ECDL qualification already into their apprenticeship.] Bernd Schroers, Manager for Vocational Education & Training competence and further help us achieve desired goals.” ECDL FOUNDATION IN EDUCATION Students with ICT skills will enjoy an enriched educational experience and will be better prepared for life, for work, and further learning. ICT skills enable teachers to use technology more effectively in the teaching process, thus achieving educational goals more efficiently, and in doing so saving time, and increasing productivity in the classroom. “Students who are regular WHY ECDL FOUNDATION CERTIFICATION? computer users perform better in Certification provides objective verification of students’ and teachers’ skills, provides key school subjects.” a means to measure the quality of training, and increases teachers’ and students’ OECD report 2006. (www.oecd.org) confidence by achieving an international standard. ECDL / ICDL has become a standard of digital literacy in many educational systems around the world and has been widely adopted by ministries of education, for both students and teachers alike. FOR STUDENTS Students who use technology as part of the learning process perform better in school, are more engaged, and are more motivated to learn. Skills Support Learning As learning environments evolve, students increasingly need the skills to use technology tools to support them in their learning. ICT skills enable students to present written work in an appropriate manner using word processing, and presentation slides to showcase projects, while spreadsheets are increasingly useful in a number of subjects. The right skills also facilitate access to information and resources, enabling students to access a more diverse pool of information from which to draw, including e-learning and multimedia content. Expanding the student’s knowledge beyond the classroom gives it more meaning, fosters critical thinking, and promotes a positive attitude to further lifelong learning. Improve Communication and Collaboration Technology is a vital component in helping students to increase their communication and collaboration skills. It facilitates students learning to work together – an essential life skill. By developing a comprehensive set of digital skills, students discover how to use technology to communicate with teachers, and with their peers, to share tasks and work on group assignments and projects. Succeed in Life, Work, and Further Learning Learning computer skills provides students not only with the tools needed to support their education, it also gives them the skills they need for success in the workplace and for daily life in the information society. ECDL FOUNDATION IN EDUCATION Schools can optimise their return FOR TEACHERS on investment in technology by Computer skills enable teachers and staff to simplify routine tasks and reduce time- getting maximum value from funds consuming administrative burdens. Less time spent on administrative tasks leaves spent on hardware and software more time to focus on educational goals. Digital literacy can increase productivity by and by providing cost-effective enabling teachers to access, share and reuse online educational content and learning staff development. tools, better accommodate different learning styles and increase student motivation through the use of ICT in the classroom. Save Time Using software applications to simplify routine tasks relieves teachers and staff from time-consuming administrative burdens, enabling them to: • Manage student data electronically in an effective manner • Receive and correct homework / projects in electronic format • Communicate with students and parents • Track and monitor student attendance and performance • Manage enrolments and disseminate information Increase Productivity Less time spent on administrative tasks leaves more time to focus on educational goals. ICT skills increase productivity by enabling teachers to: • Access, share, create, and reuse online lesson plans and educational content • Access multimedia and interactive content to support learning • Accommodate different learning styles and abilities by varying content • Increase student motivation through the use of ICT in the classroom Schools can optimise their return on investment in technology by getting maximum value from funds spent on hardware and software and by providing cost-effective staff development. WHICH PROGRAMME? ECDL Foundation’s certification programmes are designed to facilitate the development Communicate Better of skills for teachers and students at beginner, intermediate, advanced, and Skills enable teachers and staff to communicate better with students, colleagues, and professional levels. For more information about each programme please go to the managers: Certification Programme’s section of this brochure, or visit www.ecdl.org. • Share best practices online and increase collaboration within and between schools GETTING STARTED? • Communicate with students using email, instant messaging or blogs To find out more information about ECDL Foundation’s certification programmes in the • Share curriculum plans with colleagues and staff education sector in your country, please visit the website of the national operator which • Enhance professional development and job satisfaction through professional networks can be located through a drop-down menu on www.ecdl.org. ENDORSEMENTS ENDORSEMENTS ECDL / ICDL has become the de facto standard of digital literacy in many educational systems around the world and has been widely adopted by educational ministries, for both students and teachers alike. Here is a selection of testimonials about the experiences of teachers and students who have completed our certification programmes: Students, Germany National College, Romania “Schüler, die an ihrer Schule den ECDL erwerben, haben “ECDL represents not only a way for everybody to raise the deutlich bessere Chancen beim Berufseinstieg.” level of their abilities, but it is also a real chance both for Projektstudie des Instituts für Bildungsforschung und students and teachers to obtain an international certification Erwachsenenbildung an Hamburger Haupt – und of their computer skills. The students who already got the Berufsschulen 2008. [English: Students who complete the ECDL certificate have better employment opportunities as ECDL in their schools have considerably better chances for this certificate gives the employer a certain trust in the the career entry.] Project study performed by the Institute for employee.” Prof. Diana Nicoleta Chirila – “Octavian Goga” education research and adult education at secondary and National College – Sibiu vocational schools in Hamburg 2008. Students, Zambia “I took the last three exams back-to-back and it feels great to have got my ICDL! I am really glad it is an international qualification because I want to be able to study and work in a number of different countries and the ICDL is known everywhere – it is a common currency.” 16-year-old student Dalyn Capes commenting on his experience with the ICDL programme. Baobab College is pleased with the implementation of the ICDL programme: “The ICDL is an integral part of the jigsaw of academic endeavour at the college,” said Steve Ferguson, Head of Secondary. ECDL Foundation Additional Information ENDORSEMENTS Teachers, Jordan Student, Sri Lanka Ali, a 34 year old 5th grade teacher, was so proud when he “100 words are not enough to describe the passed all 7 ICDL modules. He said, “I now prepare all the exams using Microsoft Office Word which saves me a lot of way ICDL impacted me. It’s about a victory time and effort”. Ali believes that owning the ICDL certificate I got because of ICDL. Some schools in our added to his career and increased his skills. Majeda, an 8th area organised an interschool competition grade teacher in one of the schools, was also content about the change made in her teaching career after receiving the about using software in our daily lives. So I ICDL certificate. She said, “No more boredom in my classes. participated in it. Can you believe what Students enjoy watching the slides I prepare using happened? Yes, I won. Tears came out from PowerPoint, and participate actively.” eyes. I had self-confidence – I knew I could, Teacher, Sri Lanka so I faced it fearlessly and bravely. ICDL “Using my knowledge on ‘Word Processing’ and completed my life – It gave me everything I ‘Presentation’, I took my Grade six students on a ‘great voyage’ by computer to the ‘Territory of Grammar’. The wanted; everything I wanted to fulfil my applause of the students proved that I steered the vehicle present; my future. I won because of ICDL. successfully! ICDL helped me to prove that any boring ICDL showed me the way to success and it lesson can be changed into an interesting one if the teacher has a little bit of dedication. Taking the initiative in using will show anyone who wants to gain computer as a teaching aid, I have become a significant success. It is unlimited to everyone; to rich member of the staff. The student’s attitude towards the and poor; to high class and low. Everyone subject ‘English as a Second Language’ has been changed. should try ICDL and must watch yourselves As a result of computer based activities they come to the class with enthusiasm.” Mrs. Asoka M Peiris. crying like me.” Sirini Owen Jatasooriya www.ecdl.org ECDL Foundation – Brussels Avenue Roger Vandendriessche 18 B-1150 Brussels, Belgium Tel: +32 (0)2 772 8251 Fax: +32 (0)2 646 3032 Email: brussels@ecdl.org ECDL Foundation – Dublin Portview House Thorncastle Street Dublin 4, Ireland Tel: +353 (0)1 630 6000 Fax: +353 (0)1 630 6001 Email: dublin@ecdl.org ECDL Foundation – Singapore 1 North Bridge Road #22-08 High Street Centre Singapore 179094 Tel: +65 6224 6559 Fax: +65 6224 8123 Email: singapore@ecdl.org