BSP Manual for Agents
Local Procedures
Chapter 14
TEMPLATE FOR THAILAND
JUNE 2011
ENGLISH
BSP Manual for Agents – Chapter 14 – Thailand 1 June 2011
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FOREWORD: This chapter (Chapter 14) covers local BSP procedures applicable in Thailand. For all
other applicable BSP procedures please refer to the core BSP Manual for Agents.
CHAPTER 14 - Local Procedures
TABLE OF CONTENTS
14.1 ADDRESSES & CONTACTS
14.1.1 IATA Local Office
14.1.2 Contacts in IATA Thailand
14.1.3 Data Processing Centre
14.1.4 Clearing Bank
14.1.5 List of Approved Ticketing System Providers
14.1.6 LCAG-TH Delegates
14.1.7 APJC-TH Delegates
14.2 PARTICIPATING AIRLINES
14.2.1 Participating Airlines List
14.2.2 Airline Contact Details
14.3 CUSTOMER INTERFACES - QUESTIONS
14.3.1 General
14.3.2 IATA Customer Services
14.3.3 IATA Thailand homepage - www.iata.org/Thailand
14.3.4 BSPlink – www.bsplink.iata.org
14.3.5 IATA International homepage - www.iata.org
14.4 STANDARD TRAFFIC DOCUMENTS (STD)
14.4.1 STDs used in Thailand
14.4.2 Electronic Tickets
14.4.3 Allocation of electronic STDs Computer Generated Numbers (CGNs)
14.4.4 Recall of STDs
14.4.5 v-MPD (Virtual Multi-Purpose Document)
14.4.6 Net Remit Credit Card (NRCC)
14.5 STANDARD ADMINISTRATIVE FORMS (SAF)
14.5.1 Administrative forms used in Thailand - General
14.5.2 Airline' own accounting memoranda
14.5.3 ADM/ACM Procedures
14.5.4 SPDR/ SPCR
14.5.5 STD Cancellation Procedures
14.5.6 Carrier Identification Plate
14.5.7 Order of Priority in Selection of The Ticketing Airline
14.5.8 Ticketing Authority through BSPlink
14.6 BSP BILLING REPORTS – OUTPUT
14.6.1 General
14.6.2 BSP Reports available
14.6.3 List of BSP Reports with descriptions
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TABLE OF CONTENTS (Continue)
14.7 REMITTANCE PROCEDURES
14.7.1 General
14.7.2 Method of Remittance
14.7.3 Reporting Errors and Missing Remittance Notice
14.7.4 Net Remittance
14.8 SANCTIONS, ADMINISTRATIVE AND CLEARING BANK CHARGES
14.8.1 Administrative Charges
Late or incomplete Remittance
14.8.2 Interest and Clearing Bank Charges
14.8.3 Sanctions
Notice of Irregularity and Default
14.9 CREDIT CARD SALES
14.9.1 General
14.9.2 Ticket Entry on Credit Card Sales
14.9.3 Face to face transactions
14.9.4 Non Face to face transactions
14.9.5 Passengers Signature
14.9.6 Reporting of Credit Card Sales by IATA/BSP
14.10 REFUNDS
14.10.1 General
14.10.2 Procedures for Direct Refunds
14.10.3 Procedures for Refund Application/Notice
14.10.4 Handling of Refunds by IATA Members
14.11 REPORTING CALENDARS
14.11.1 General
14.12 FORMS
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14.1 ADDRESSES & CONTACTS
14.1.1 IATA Local Office
International Air Transport Association
Room 1107, 11th Floor, Vanit II Building
1126/2 New Petchburi Road
Makkasan, Rajdhavee
Bangkok 10400
Thailand
Telephone: 662 6552308-10
Fax: 662 6552311
Office map (refer to Attachment 5)
Contact hours: 08.30a.m. – 5.30p.m. (Monday – Friday)
For fast response to ALL routine (non-critical) matters please log cases via our customer service portal at:
www.iata.org/customer-aspac or send an email to bkkcs@iata.org
Please note where telephone calls or emails received for non-critical matters, agents will be requested to
submit their enquiry via the customer service portal.
14.1.2 Contact persons at IATA Thailand Office
Tim Colehan
Country Manager - Thailand
Tel: 0 26552315
E-mail: colehant@iata.org
Porntip Manityakul
Assistant Manager / Agency Accreditation
Tel: 0 26552308-10 ext. 102
E-mail: mamp@iata.org
Varapan Meefuengsart
Assistant Manager / Passenger
Tel: 0 26552308-10 ext. 103
E-mail: meefuengsv@iata.org
Nathinee Harnratanakul
Assistant, Finance and Administration
Tel: 0 26552308-10 ext. 112
E-mail: harnratann@iata.org
Pilan Kankaw
Assistant Manager / Cargo
Tel: 0 26552308-10 ext. 111
Email: kankawp@iata.org
Sujitra Punyashthiti
Customer Service Representative
Tel: 0 26552308-10 ext. 0
E-mail: punyashths@iata.org
14.1.3 Data Processing Centre
ACCA - rdpc.support@acca.com.cn
14.1.4 Clearing Bank
Deutsche Bang AG, Bangkok Branch
27th Fl., Athenee Tower (Next to Plaza Athenee Hotel Building)
63 Wireless Road, Lumpini
Pathumwan, Bangkok 10330
http://www.db.com/thailand/
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14.1.5 List of Approved Ticketing System Providers
THAI-AMADEUS
Unit 3406-3412,Fl.34th
The offices of Central World
Rama I Rd.,Pathumwan,Bangkok 10330
Tel : 0 2207-9111
Fax : 0 2207-9191
For HELPDESK : 0 2207-9000
ABACUS THAILAND
24 Fl, Jasmine City Building,
2 Soi Prasarnmitr, Sukhumvit Rd.,
Klongoey-Nua, Wattana, Bkk. 10110
Tel. 662-68417777
Fax. 662-6841799
GALILEO THAILAND CO., LTD.
2/4 Nai Lert Tower Building, 7th Floor
Wireless Road, Bangkok 10330
Tel: 02 252 4488, 02 655 6228
Fax:02 655 6660
14.1.6 LOCAL CUSTOMER ADVISORY GROUP (LCAG-TH) DELEGATES
The LOCAL CUSTOMER ADVISORY GROUP (LCAG) PASSENGER is a forum where Airline delegates
discuss operational issues for the BSP. LCAG-P Members are elected for two year terms by all
participating airlines in the BSP. The current LCAG P Thailand members have reached their two year
term and therefore the membership should be refreshed. For any requests regarding LCAG, either
contact the airline listed below or contact Tim Colehan, LCAGP TH Secretary: colehant@iata.org
Current LCAG-TH delegates:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
Thai Airways International
Lao Airlines
SAS Scandinavian Airlines
Lufthansa
Qatar Airways
United Airlines
Air France
Cathay Pacific
Swiss International
British Airways/Qantas Airways
Bangkok Airways
Gulf Air
Delta Airlines
Kuwait Airways
Malaysian Airlines
Srilankan Airlines
Korean Air
Singapore Airlines
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14.1.7 AGENCY PROGRAMME JOINT COUNCIL (APJC-TH) DELEGATES
From 1 June 2011, Resolution 818g (Agency Sales Rules) replaced Resolution 810. As part of the
change, the Executive Council (EC) was replaced by a new local Council of airlines and agents called
Agency Programme Joint Council (APJC). The APJC is important because, it reviews and makes
proposals to the Passenger Agency Conference (PAConf) on all aspects of the accreditation and
retention of IATA Agents including the Financial Criteria (level and type of financial security) and
remittance and settlement frequency, etc. This affects and impacts both agents and airlines. To raise any
matters with the APJC, kindly contact either the airline or agent delegates below, or contact Tim Colehan,
APJC Secretary: colehant@iata.org
Current APJC-TH delegates:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
Thai Airways International
Singapore Airlines
Etihad Airways
Emirates
Cathay Pacific
Bangkok Airways
Delta Airlines
Air France
Thai Travel Agents Association (TTAA)
Thai Travel Agents Association (TTAA)
Thai Travel Agents Association (TTAA)
Thai Travel Agents Association (TTAA)
Int'l Air Ticket Agency Association (ITA)
Int'l Air Ticket Agency Association (ITA)
Int'l Air Ticket Agency Association (ITA)
Int'l Air Ticket Agency Association (ITA)
14.2 PARTICIPATING AIRLINES
14.2.1 Participating Airlines List
There are currently 98 participating airlines in BSP Thailand. Please go to www.bsplink.iata.org /Address
Maintenance / Address Query Airlines to see BSP participating airlines list.
14.2.2 Airline Contact Details
Please go to www.bsplink.iata.org /Address Maintenance / Address Query Airlines to see contact details
14.3 CUSTOMER INTERFACES – QUESTIONS/QUERIES
14.3.1 General
For any questions about your ticket sales and the BSP Procedures, there are several ways to find the
answers. This Manual should be one of the first sources for you to check, and depending on the nature of
the problem you should then turn to the respective party for help:
Any problems to complete a ticket sale or problems to extract any reports from your ticketing system these shall be answered by the Helpdesk of your Ticketing System Provider (i.e. Amadeus, Abacus and
Galileo,)
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Questions about how to issue tickets, or any queries regarding the rules for a ticket
should be stated directly to the Airline in question or your ticketing system provider if there is a technical
problem.
For questions on any discrepancies between what you have reported through your ticketing system and
what you find on the BSP Reports should be handled as follows – Firstly check which document is
causing the discrepancy and then report this to IATA Thailand office through www.iata.org/customeraspac or bkkcs@iata.org
PLEASE IN ORDER TO PROVIDE FAST & EFFICIENT SERVICE FOR ALL BSP PARTICIPANTS WE
REQUEST ALL ROUTINE ENQUIRIES TO BE MADE THE DEDICATED CUSTOMER SERVICE
PORTAL OR VIA EMAIL TO BKKCS@IATA.ORG. PHONE CALLS WILL NOT BE ANSWERED.
IATA has several customer interfaces where you can seek information and we wish to point out some of
them below.
14.3.2 IATA Customer Services
The customer queries are primarily handled through IATA Customer Service Help Desk / Portal Link:
www.iata.org/customer-aspac
14.3.3 IATA Thailand homepage - www.iata.org/Thailand
IATA Thailand home page will have local information regarding this market, including airline key contacts,
as well as links to other IATA products & services.
14.3.4 BSPlink – www.bsplink.iata.org
BSPlink – Enhanced
In addition to the Basic functions described above, BSPlink can also be used to extract online reports,
search for historic BSP data (document data, ADM’s etc), create groups for many IATA locations, update
email notifications for new files and much more. The Enhanced functions have a cost involved but might
very well be worth it.
Furthermore, the Ticketing Authority is maintained by Airlines on BSPlink so you as an Agent can always
check which Airlines those allow you to sell their tickets. For that functionality, Airlines, Agents and
Ticketing System Providers can access the system, so BSPlink adds a full transparency between all
parties of the process.
For further information please check directly on the BSPlink site found on www.bsplink.iata.org or Contact
us via IATA Customer Service Desk / Portal link ==> www.iata.org/customer-aspac
14.3.5 IATA International homepage - www.iata.org
By entering to www.iata.org you will come to IATA’s global home page. Here you can find information on
all IATA activities, find ruling resolutions and also buy any IATA publications via the online store. A search
tool is available on the site, which will help you to find the information you are looking for.
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14.4 STANDARD TRAFFIC DOCUMENTS (STD)
14.4.1 STDs used in Thailand
• ET = Electronic Ticket
• vMPD = Virtual Multiple Purpose Document issue via BSPlink
• NRCC = Net Remit Credit Card
14.4.2 Electronic Ticket (ET)
An electronic ticket (ET) holds the information previously held on a paper ticket. It requires a database,
integrated with the airline's passenger service systems, that interfaces with all partners for the real time
processing of passengers by ground handlers and interline partners. Electronic Ticket provides benefit to
agents by eliminating costs of ticket printers, maintenance, and ticket distribution. Removes cost and
liability of ticket stock control
14.4.3 Allocation of electronic STDs Computer Generated Numbers (CGNs)
Amadeus (1A) ETKT serial starts with 2523, 2524
Abacus (1B) ETKT serial starts with 4999, 9605
Galileo (1G) ETKT serial strats with 3144, 4998
14.4.4 Recall of STDs
Due to global shortage of Computer Generated Numbers, IATA Head Office must from time to time recall
STD stock. This means that stock has a limited lifecycle of 2 to 3 years, from the date of its allocation.
14.4.5 vMPD (Virtual Multi-Purpose Document)
Virtual Multiple Purpose Document is to be used for all types of transactions listed under Reason for
Issuance on the VMPD as follow:
• Excess Baggage Ticket
• Special Service Ticket (eg unaccompanied minor charges)
• Tour Order (eg. inclusive tours, car hire, accommodation)
• Prepaid Ticket Advice
• Specified MCO (eg. specified air or surface transportation, taxes, deposits)
• Agents Refund Voucher
By using BSPlink Virtual MPD, airlines are no longer required to distribute Carrier Identification
Plates (CIP).
Action required for IATA Travel Agent:
1. Download user Virtual MPD user guide for agents in BSPLink
2. Go to www.bsplink.iata.org > click on Manuals > Select V-MPD Manual Agents from
BSPlink Customer Manuals
3. Set up email alerts and language under configuration
4. Issue MPDs. Please refer to user guide for Agents.
5. Query Virtual MPD daily, by period or by Virtual MPD number
6. In case of an error “Void” transaction during the same day
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14.4.6 Net Remit Credit Card (NRCC) scheme is on voluntary basis.
The process being, Airlines can select any BSP Agents that they would like them to accept credit card
on airline's behalf by completing the prescribed Authorization Form. Once IATA received the form, KBank would be advised. Airline and Agents would be approached/contacted by K-Bank to execute
the appropriate Merchant Agreement and installation of EDC (Electronic Data Capture) would followed at
the selected agent's locations (See attachment)
14.5 STANDARD ADMINISTRATIVE FORMS (SAF)
14.5.1 Administrative forms used in Thailand - General
•
•
•
•
Agency Sales Transmittal Form (ASTF) input via BSPlink on reporting date according to BSP
Calendar for Agent.
Agency Sales Transmittal Envelope
Standard Credit Card Charge Form (CCCF)
Standard Credit Card Charge – Refund Form (RCCF)
14.5.2 Airline' own accouting memoranda
In addition to the SAFs prepared by the Agent, individual BSP Airlines also prepare certain BSP
accounting memoranda, which are sent directly by the BSP Airline to the Agent concerned via BSPlink.
Where BSPlink ADMs/ACMs have been implemented, the documents are issued under the provisions of
resolution 850m either online in BSPlink, or by using a mass file upload feature. This feature allows the
airline (or third party acting on the airline’s behalf) raising the ADM/ACM to issue the document in its own
system and upload as a file into BSPlink so Agent can view it in BSPlink within 14 days after ADM/ACM is
issued.
Non-disputed ACMs/ADMs are automatically reported to the DPC for processing and inclusion in billings.
Local dispute periods (14 days) are automatically taken into account, and online disputing through
BSPlink can be activated by the airline. The airline can also download disputed transactions from
BSPlink, and load them into their own system for dispute handling. The purpose of these accounting
memoranda is to adjust the Agent’s account with the Airline via the BSP.
The two accounting memoranda are:
• Agency Debit Memo (ADM)
The ADM serves to notify an Agent that unless there is some justification to the contrary, the Agent owes
the issuing BSP Airline the amount shown on the ADM for the reasons indicated. In case of
disagreement, the Agent is obliged to contact the issuing Airline within the set disputing period.
• Agency Credit Memo (ACM)
The ACM is used in those cases where the Airline owes money to the Agent. The Airline submits an
ACM to the Agent, setting out the details of the amount to be credited to the Agent.
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14.5.3 ADM/ACM Procedures
Where BSPlink ADMs/ACMs have been implemented, the documents are issued either online in BSPlink,
or by using a mass file upload feature. This feature allows the airline (or third party acting on the airline’s
behalf) raising the ADM/ACM to issue the document in its own system and upload as a file into BSPlink
so the Agent can view it. The rules governing the issue of Airlines’ ADMs are detailed in resolutions
published in the Travel Agent’s Handbook.
To view ADMs / ACMs issued by Airlines in BSPlink: Log on to www.bsplink.iata.org
Click on ‘ADM/ACM Queries’. Specify ‘ADM’ or ‘ACM’, then click on ‘ADM to be billed’ (for current period)
and/or ‘ADM pending settlement’ (for future period). Then click on document number to view ADM/ACM.
14.5.4 SPDR/SPCR
SPDR/SPCR transactions have been introduced as IATA-own accounting documents to distinguish these
from Airline issued ADM/ACMs. The concept of SPDRs/SPCRs are similar to airline issued debits (ADMs)
or credits (ACMs) to an agent. They are adjustment transactions used by IATA for administrative charges
or used by IATA as per Resolution. 832 to remove a billing disputed ADM from the settlement due from
an agent. The latency period continues to apply to airline raised ADMs/ACMs without any changes to the
previous procedures.
The SPDR/SPCR transactions may be issued for:
• Agent invoicing for BSP Services (e.g. BSPlink fee charges)
• Locally raised debits and credits and other adjustments unrelated to Agent
Invoicing (e.g. remittance excess balance)
14.5.5
STD Cancellation procedure
Cancelled Documents
Voided Documents
Agents are required to report any cancelled or voided Traffic Documents on the same day as the day of
issuance and in that days sales report generated by the Ticketing System Supplier to the Data
Processing Centre
14.5.6 Carrier Identification Plate
For the purpose of issuing Manual STDs Airlines will supply Agents with their Carrier Identification Plates
(CIP). Some Airlines have a policy of distributing the CIP automatically to all Agents; some prefer to be
contacted by email/letter of request.
14.5.7 Order of Priority in Selection of The Ticketing Airline
The selection of the ticketing airline should be governed by the following strict order of priority, which
must be observed at all times.
a) the ticketing airline shall be any BSP Airline participating in the transportation, or a BSP Airline
acting as the GSA for any airline participating in any sector of the transportation in the country of
ticket issuance, subject to the existence of a valid interline agreement between the ticketing
airline and each transporting airline,
b) only if none of the situation described in subparagraph a) apply, and, if authorized in writing to
issue a Traffic Document for transportation entirely over the routes of other airline(s) by the airline
(including the one through which the reservation is made), the ticketing airline may be any other
airline.
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14.5.8 Ticketing Authority through BSPlink
Only the Airline can assign Ticketing Authority to their appointed Agents. The Ticketing Authority is
assigned through BSPlink by the Airline. Any updates to their Ticketing Authorization List are managed by
the Airline directly.
14.6 BSP BILLING REPORTS – OUTPUT
14.6.1 General
IATA provides Agents with a range of BSP Reports for each period (four billing periods per month). The
reports are provided in electronic form via BSPlink. The BSP reports are final remittance statement.
Because the BSP reports are considered as supporting accounting documentation it is important that
Agents will save BSP reports for the time prescribed in the local legislation (normally period of 10 years).
The reports are available online on BSPlink for the period of 2 months. Old reports can be requested from
BSP local office, and if available there is a cost involved with such a rerun.
Reports are provided in the .pdf and some are in txt. formats and are compressed. Agents are required to
have appropriate software (e.g. Acrobat Reader and a WinZip program).
14.6.2 BSP Reports available
Report
Weekly
BSP Agent Billing Statement
and Analysis
X
BSP Agent Consolidated
Billing Statement
X
Agent Credit Card Detail
Report
X
Agent TAX Type Summary
X
Output/Selling VAT on
Commission Report
X
Agent
Unreported
Documents Report
X
Agent Remittance Notice
Agent Insurance Billing
Statement
Period
X
X
14.6.3 List of BSP Reports with descriptions
Below are descriptions of BSP reports sent to Agent’s. Please note that the File Name stated e.g.
STMmmpE, will reflect the month and period such as STM012X for January period 2.
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BSP Agent Billing Statement and
Analysis
BSP Agent Consolidated Billing
Statement
Agent TAX Type Summary Report
Agent Unreported Documents Report
Agent Remittance Notice
This Agent Statement provides a summary for each Airline
followed by a list of ALL transactions billed to the Agent for
the specified Billing Period. The transactions are sorted by
the four main “groups”, being ISSUES, ADM, ACM and
REFUNDS.
Frequency:
Weekly
Media:
BSPlink
Format:
PDF & TXT
File name:
RPAGSTM
This report consolidates totals for each Billing Period in the
month up to and including the current Billing Period.
Frequency:
Weekly
Media:
BSPlink
Format:
PDF
File name:
RPAGCONS
This report provides a summary of the tax types for each
Agent, giving totals for each tax type and broken up into
cash and credit, refunds and ADMs and ACMs.
Frequency:
Weekly
Media:
BSPlink
Format:
PDF
File name:
RPAGTAX1
The ticket stock is to be issued and reported sequentially (in
the same order as supplied). This report prints all the ticket
numbers that are detected to have a sequence error during
the month. The document also contains instructions to
correct the status of the unreported documents.
Frequency:
Weekly
Media:
BSPlink
Format:
PDF
File name:
RPAGUNREP
This is an Agent Remittance Notice produced after billing
reconciliation, showing the amount due for the remittance
from the agents account.
Frequency:
Periodically
Media:
BSPlink
Format:
PDF
File name:
RPAGRMT
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Output/Selling VAT on Commission
Report
Agent Insurance Billing Statement
This is VAT report on agent commission subject to VAT 7%
and WHT 3%.
Frequency:
Weekly
Media:
BSPlink
Format:
PDF & TXT
File name:
RPAGVAT
This report gives agents total STDs issued
Frequency:
Weekly
Media:
BSPlink
Format:
PDF
File name:
RPAGTINS
14.7 REMITTANCE PROCEDURES
14.7.1 General
IATA produces and forwards to each Agent a billing analysis and summary on behalf of all BSP Airlines.
Remittance Notice report is a statement identifies the amount due from/to the Agent, which is to be
settled with the Clearing Bank in strict compliance with published remittance dates on BSP Thailand
Calendar for Agents.
14.7.2 Method of Remittance
All BSP agents have to remit their good funds to IATA Hinge Account according to Billing report (Agent
Remittance Notice “RPAGTRMT”) on remittance date stated in BSP Thailand Calendar.
Clearing Bank:
Deutsche Bank AG, Bangkok Branch
27th Fl., Athenee Tower (Next to Plaza Athenee Hotel Building)
63 Wireless Road, Lumpini
Pathumwan, Bangkok 10330
Customer servises : +66 2 646-5000
http://www.db.com/thailand/
Channels available
ƒ
ƒ
ƒ
ƒ
ƒ
Deutsche Bank AG, Bangkok Branch
Kasikorn Bank PCL.
Siam Commercial Bank PCL.
Bank of Ayudhya PCL.
Bangkok Bank PCL.
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Value Added Service : SMS Alert (4 days before remittance date)
o
o
o
To enroll for SMS Alert service, pre-registered contact mobile number is required.
Please request the SMS Form for IATA Customer Services at www.iata.org/customer-aspac or
send an email to bkkcs@iata.org
Complete SMS Form and submit to IATA for enrollment
Method of payment for agents
Please note as per Resolution 818g the preferred form of payment in BSP Thailand is electronic –
namely House transfer (for agents banking with DB) Baht Net or Direct Debit
1.
2.
3.
4.
Bahtnet Transfer, using PAYER ID
Direct Debit
Bill Payment, using Special Deposit Slip (SDS) or Agent Remittance Card
House Transfer, using PAYER ID (Agents also maintain account with Deutsche Bank, BKK
Branch
Bahtnet Transfer (using PAYER ID)
ƒ
Input PAYER ID, assigned by IATA in Beneficiary’s Account field
ƒ
Beneficiary Bank is “Deutsche Bank AG, Bangkok Branch”
ƒ
PAYER ID is unique for each agent location – HO and Branch office is assigned different
ID
Direct Debit
Agent provides instruction to debit the designated account number on each remittance date
How to register
o
Complete “Letter of Consent” (LOC) – with authorized signatories and return to the bank for
account registration
o
Debit account registration requires 3 weeks after submitting completed LOC to DB
o
There are 4 banks offer this Direct Debit service namely; Kasikorn Bank, Siam Commercial Bank,
Bank of Ayudhaya and Bangkok Bank.
Agent has to request for Direct Debit Letter of Consent (LOC) form at IATA office (attachment 2).
o
o
Ensure that there is sufficient fund in the bank account on remittance date at 8.00a.m.before
Direct Debit. If there is a shortage, agent is required to arrange for full payment in cash as per
billing report and remit to IATA Hinge Account in other ways as method above.
SDS-Slip (Special Deposit Slip)
SDS-slip can be downloaded from BSPlink. The special deposit slip which automatically capture payment
information of each IATA’s billing cycle - enhanced with barcoding technology
How to generate SDS
Agents can conveniently download SDS through BSPlink and print out to make payment at servicing bank
counters. However, this payment method is applicable only for single cheque or cash payments per SDS.
It will not support multiple payments per SDS.
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Banks that accept SDS-Slip are:o
Deutsche Bank AG, Bangkok Branch
o
Siam Commercial Bank
o
Bank of Ayudhaya
o
Bangkok Bank
o
Kasikorn Bank
Bill Payment Service (Using Agent Remittance Card)
Agent Remittance Card is used for IATA remittance payment, agent can use remittance card at DB or
partner banks, whether the payment is by cash or cheque, multiple payments can be applied only
payment by agent remittance card.
Lost of Agent Remittance Card – How to handle?
ƒ
Contact IATA Thailand, request for instant 1st replacement of card (Subject to charge of THB200.per new card issuance)
ƒ
For 2nd replacement card onwards, it will take 1-3 week-time for the new card issuance (Subject
to charge of THB 200.- per new card issuance)
ƒ
While waiting for the new card, please proceed remittance payment to IATA with Bahtnet Transfer
using PAYER ID
Service Fees
¾ House Transfer (DBBKK Account) : Free of Charge
¾
¾
BahtNet Transfer
BKK
: THB 150.-
UPC
: THB 150.- + Inter region fee 0.1%
BKK
: THB 15.-
UPC
: THB 30.-
BKK
: THB 30.-
UPC
: THB 45.-
BKK
: THB 30.-
UPC
: THB 45.- + Inter region fee 0.1%
- DB, BAY, SCB, KBANK, BBL BKK
UPC
: Free of Charge
: THB 30.- + Inter region fee 0.1%
Direct Debit :
- BAY
- KBANK, BBL
- SCB
¾
Bill Payment:
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Cut Off Time
¾ House Transfer (DBBKK Account)
: 15:30 hrs on remittance day
¾ BahtNet Transfer
: Subject to Remitting Bank
¾ Direct Debit
: Per IATA’s remittance schedule
¾ Bill Payment:
DB
– CASH
: 15:30hrs on remittance day
– Cheque
: 14:00hrs on remittance day
BAY, SCB, KBANK, BBL
– CASH
: 15:30hrs on remittance day
– Cheque
: 14:00hrs on remittance day
NOTE:
Any shortage or overdue remittance on the remittance date, a 13.5% interest from the outstanding
amount will be imposed counting from. However, should the monies due cannot be settled, IATA has to
carry out the procedure to default the agent with the penalty fee of THB 500.- plus interest charge from
the day after remittance date as shown on BSP Calendar.
Issuing of Receipt/Tax Invoice and Credit Note
Agent is responsible to issue receipt/tax invoice or Credit Note to airline. All concerned documents MUST
BE submitted to IATA or directly to Airline’s Office.
14.7.3 Reporting Errors and Missing Remittance Notice
Where an Agent, for whatever reason, has not received his Notice of Billing Remittance by the remittance
date, he is required to carry out the following:
•
•
Notify IATA that the Notice of Billing Remittance has not been received;
Establish and agree with IATA the amount due for remittance on the remittance date.
Where an Agent’s remittance amount is affected by a Ticketing System Provider, that fails to report parts
of agency sales for the referred period or due to Agent’s own negligence to report issued tickets he is
required to carry out the following:
•
•
Notify IATA
Establish and agree with IATA the amount of deposit due for remittance on the remittance date or on
a date advised by IATA.
The Agent must ensure that sufficient funds are available to facilitate the remittance process.
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14.7.4 Net Remittance
Net Reporting is an agreement between an Airline and an Agent to report STDs at a value other than the
published fare. The difference between the amount entered in the STD’s fare box and the agreed fare
may be a Supplementary (Commission) Amount in the Agent’s favour, or the Agent may sell the STD at a
reduced price to customer. When an Airline enters into an agreement with Agent authorizing the Agent to
sell net reporting STDs, the Airline establishes a special code(s) (eg. Tour code, Commercial Agreement
Reference) with the Agent.
14.8 SANCTIONS, ADMINISTRATIVE AND CLEARING BANK CHARGES
14.8.1 Administrative Charges
Late or incomplete Remittance
In case of agent late payment, an admin charge of THB 500 will be collected in additional to any other
applicable charges
14.8.2 Interest and Clearing Bank Charges
A 13.5% interest charge will be levied from the short pay amount.
14.8.3 Sanctions
Notice of Irregularity and Default
An Administrative Charge will be levied in accordance with Subparagraph 1.7.1(b) Clearing Bank
Charges for each instance of Late or Incomplete Remittance, to cover for the additional administrative
work associated with an Agent failure to remit in accordance with the requirements prescribed in
Paragraph 1.6 Settlement – The Remittance Date.
Each instance of Late or Incomplete Remittance will result in the Agent being issued with a Notice of
Irregularity as prescribed by Paragraph 1.9 Notification of Irregularity.
Each Notice of Irregularity issued pursuant to Subparagraph 1.7.5 Overdue or Dishonoured Remittance
will generate two instances of Irregularity.
Billing and Settlement of the Administrative Charges will be carried out in accordance with 1.7.1(c) Billing
and Settlement of Charges and ISS Management shall notify the Agent and Location concerned in
accordance with Subparagraph 1.7.1(d) Notification of Charges.
14.9 CREDIT CARD SALES
14.9.1 General
Subject to the authority of the ticketing Airline and the procedures set out in this manual, an Agent may
accept Credit Cards and/or Charge Cards in full payment for ticket sales on behalf of the plated airline.
Failure to comply with the procedures herein and/or the airlines policies may result in the transaction
being billed as cash to the Agent’s Billing and once such action is taken, the airline will not retrospectively
accept a card as payment for the transaction. Furthermore should a customer dispute and refuse to pay a
transaction appearing on their Card Statement where such transaction was generated by an Agent, the
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airline will raise an ADM for the full value of the rejected transaction and the Agent must settle same. It is
important that all Agents understand the general principles of Credit Card transactions.
When processing a credit card sale, the Agent should always ensure card acceptance and follow
customary safety precautions:
•
Does the Airline accept Credit Card as form of payment?
•
Does the Airline accept this type of Credit Card as form of payment?
•
Is the credit card abbreviation valid?
•
VI – Visa
•
CA – Master Card
•
AX – American Express Card
•
Is the card offered a valid card?
•
Has it been altered in any way?
•
Has it been blacklisted by the issuing Card Company
•
Does the signature on the charge form match with that on the card? (a local CC acceptance
procedure may involve controlling the Card holder’s identity as customary)
•
Is the Card within the validity date?
•
Negotiate an approval code from the Credit Card company
14.9.2 Ticket Entry on Credit Card Sales
When accepting the Credit Card on the behalf of an Airline the credit Card details shall be entered in the
Form of Payment box of the ticket. Credit Card number must follow a specific format
For Entry in the Ticketing System the Agents must control the applicable format with the Ticket System
Provider. The format shall cater for Approval code and Date of Validity
For the Manual documents the entry in the Form of Payment box shall follow following format
CCVI5456 6785 8574 8899 followed by the expiry date, 12/09 for example
Where:
“CC” indicates Form of Payment = Credit Card
“VI” indicated type of Credit Card (in this case Visa)
“5456 6785 8574 8899 ” indicates credit card number
The approval code is entered in its own box.
14.9.3 Face to face transactions
For face-to-face credit card transactions the Airline will hold Agents responsible if customary safety
precautions were not taken and result in the Credit Card being rejected due to fraudulent use.
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14.9.4 Non Face to face transactions
These are transactions where the cardholder is not present at time of issue. Such transactions are either
made by telephone or mail order or against signature on file.
These sales are accepted at the risk of the Agent. Any charges in respect of disputed transactions will be
passed back to the issuing office. Where a BSP Airline incurs a loss and such loss is attributable to an
Agent’s failure to adhere to the instructions of the Airline in respect of credit card sales, the Airline may
invoice the Agent for such loss. (In normal cases, an ADM will be issued by the Airline.)
14.9.5 Passengers Signature
All Tickets issued against Credit Card require approval by the Cardholder. This is expressed by a
cardholder’s signature. In those cases a Credit Card charge form is used (described in later paragraph)
the cardholder shall sign the CCCF. In cases where the ticketing procedure will not require a CCCF the
cardholder shall sign the Agent Coupon of the ticket.
14.9.6 Reporting of Credit Card Sales by IATA/BSP
All Credit Card Sales are reported on the BSP Billing Analysis and Statement under a separate column.
The commission amount is credited to the Agent in cash and as such is deducted from the total balance
payable
™ Standard Credit Card Charge Form (CCCF)
This form can be used in honour of Normal Fare ticket issuance only in which 3% merchant fee absorbed
by the concerned airlines while the issuing agent receives full normal commission from the airlines.
Agent must by-hand within 24 hours of ticket issuance, completed CCCF’s white, green and pink copy to
concerned airlines. Failure to comply, issuing agent shall be in no argument but full responsibility on any
incurred airlines administrative charges due to late submission. Yellow copy to be kept as agent
reference, blue to the cardholder.
™ Refund Credit Card Charge Form (RCCF)
This form can be used for full/partial refund on Normal Fare ticket issuance only in which 3% merchant
fee absorbed by the concerned airlines while the issuing agent receives full normal commission from the
airlines. Agent must by-hand within 24 hours of ticket issuance, completed CCCF’s white, green and pink
copy to concerned airlines. Failure to comply, issuing agent shall be in no argument but full responsibility
on any incurred airlines administrative charges due to late submission. Yellow copy to be kept as agent
reference, blue to the cardholder. CCCF specimen is shown hereinafter;
14.10 REFUNDS
14.10.1 General
An Agent is permitted to effect refunds on STDs that were issued and reported by the Agent himself. In all
other cases, prior permission must be obtained from the Airline whose document has been used.
14.10.2 Procedures for Direct Refunds/Auto-Refunds
Agents should always perform the totally unused refund in their Ticketing System (Auto Refund),
whenever possible. Original form of payment on the ticket must always be the same on the refund
reported.
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14.10.3 Procedures for Refund Application
In all cases where prior permission to affect a refund must be obtained from the Airline concerned, either
as a matter of policy or because the Agent cannot compute the refund himself, an Airline Refund
Application/Authority must be issued through BSPlink.
14.10.4 Handling of Refunds by IATA Members
Under the provisions of IATA Resolution 824r, Members have agreed to expedite refunds on unused or
partly used traffic documents in accordance with the following practices:
Unused traffic documents
Members will ensure that valid refunds on totally unused traffic documents are made or authorized not
later than the following remittance date after the carrier receives the refund application from the Agent.
Partly used traffic documents
Members will ensure that refunds on partly used traffic documents are made or authorised by not later
than two months after the carrier receives the refund application from the Agent.
14.11 REPORTING CALENDARS
14.11.1 General
The reporting calendar shows all important dates of the BSP remittance process. Agents are obliged to
check the dates in the calendar. To obtain BSP Calendar, please go to www.iata.org/thailand
14.12 FORMS
C14-Attachment 1 – 2011 BSP Thailand Calendar
C14-Attachment 2 – Direct Debit Form
C14-Attachment 3 – SDS-Slip (Special Deposit Slip)
C14-Attachment 4 – Tax Invoice/ Credit Notes
C14-Attachment 5 – IATA Thailand Office Map
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