ROLAND RUDAS Dynamic and determined professional with an expertise in student retention, educational administration, and operations optimization, as well as excellent communication and leadership acumen seeking a challenging position in higher education and management to contribute the gained 10-year experience to the organization’s further success SUMMARY OF QUALIFICATIONS Relationship-Builder | Analytically Minded | Problem-Solver | Achiever | Strong Communicator Detail-Oriented | Exemplary Work Ethics | Energetic | Reliable Team Player | MS Office Suite Registrar’s Office | Student Advising | Prior Learning Assessment | Faculty Operations Academic Processes Streamlining | Project Management | University Accreditation And Compliance Student Retention | University and Academic Operations | Team Development | Leadership | Enrollment Management CURRENT EMPLOYMENT National University College Online San Juan, Puerto Rico Quality Assurance Consultant • 1/2013-9/2013 Business leader for the institution on architecting a Customer Relationship Management Tool. Serve as a Project Manager and Business Analyst on identification of business needs and desires and working with Business Solutions vendors on technology aspects • Identification of compliance issues and implementing solutions within the entire University Online operations. • Partnering with the ground campuses on the alignment of policies and processes, and making any necessary changes to gain efficiencies, compliance, effectiveness, and productivity • Served as a key consultant on all aspects of Student Services to include the retention of students FORMER EMPLOYEMNT COLORADO TECHNICAL UNIVERSITY University Registrar/Senior Director of Academic Support • 2010-Dec 2012 Spearheaded the Center of Excellence for Academic Support, including Registrar’s Office, Prior Learning Assessment, and Academic Operations • Held full accountability for the academic support personnel development, while furnishing compelling leadership for the assigned team through resourceful management, motivation enhancement, and motivation • Innovated effective IT solutions, resulting in Academic Support functions modernization across the University and ground campuses; assigned to project manage key initiatives for Academics Department • Conceptualized, developed, and implemented Shared Services for entire Center of Excellence for Academic Support, thus efficiently promoting efficiency, alignment, compliance, and effectiveness within the center • Played a pivotal role in the University Accreditation/Compliance Committee and served as an instrumental for the University Reaffirmation and an OIG visit from the United States Department of Education • Steered all Academic changes integration as a project manager, ensuring consistency and coherence with the United States Department of Education Program Integrity Regulation process • Developed key partnerships with all University Centers of Excellence (Admissions, Financial Aid, Career Services, Academics, Regulatory) in ensuring that all policies and processes were in compliance COLORADO TECHNICAL UNIVERSITY Senior Director of Student Services , Academic Affairs • 2008-2010 Act as a Senior Director of Students Services, administering Registrar’s Office, Prior Learning Assessment, and Student Advising operations; masterfully streamlined and optimized processes by merging into one department • Manage and enhanced Student Services staff members’ and management’s professional skills to build a highlydetermined and efficient team; maintain continuous personnel development • Facilitate superior compliance with the University guidelines while executing and leading Student Services operations • Ensure highest morale and consistent welfare of the 165 entrusted employees; coordinate retention efforts in conjunction with the Director of Student Advising unit; serve as an instrumental in the sustainment of a 65% Student Retention rate for CTUOL • Steered all Academic changes integration as a project manager, ensuring consistency and coherence with the United States Department of Education Program Integrity Regulation process COLORADO TECHNICAL UNIVERSITY ONLINE Director of Registrars, Academic Affairs • 2006-2008 Directed Registrar’s Office and Prior Learning Assessment Group, resourcefully integrating innovative solutions to streamline the activities; developed and mentored assigned personnel (90 team members) • Optimized transfer credit policies within CTU Online and the ground campuses, as well as created Masters Advantage initiative to allow Bachelors have a head start in the Master’s program • Worked to contribute to the creation and management of the IADR initiative and all its processes, while participating the One University Catalog creation; ensured efficient development of the SAP processes within CampusVue Registrar, Academics • 2003 - 2006 Built the foundation for the Registrar’s Office and its further operations; grew the department’s team from 1 to 33 members • Created and implemented all academic policies, procedures, and processes within all of Academics with the Director of Education; began with 70 and grew the student base to 10K members, resourcefully steering all related processes with determination and dedication to excellence at all times • Boosted overall morale and motivation of the personnel; worked to successfully pas all annual academic audits and sustained student/faculty files to CTUOL and CEC mandates • Developed 8 highly-professional and productive team within the Office; maintained effective and fruitful communication channels with other departments AMERICAN INTERCONTINENTAL UNIVERSITY ONLINE Registrar, Academics • 2002-2003 Managed Registrar’s Office after playing a pivotal role in its development and launch to a fully functional academic office • Built a motivated team from 5 to 28 employees, ensuring proper manning of all functional areas; developed initial SAP process for AIU Online and served as an instrumental in the policies and procedures development • Ensured efficient and timely collection of student documents, transcripts, and POG documents AUXILIARY EXPERIENCE Non-Commissioned Officer | United States Marine Corps | 1990-1994 EDUCATION B.S. Instructional Technology and Telecommunications | Western Illinois University | 1998-2001 MS. Ed Higher Education Leadership | Capella University | In-progress