2016
For AS/A Level
and GCSE
Students
Business Studies
®
at Disneyland Paris
Tour Information Pack
© Disney
© Disney/Pixar
© Disney
Business Studies
Learning Objectives
We cover key material from the most popular
examination specifications. Our aim is to bring
alive classroom teaching through an exploration
of the working practices at Disneyland® Paris.
No other educational travel specialist has the
knowledge or backstage access to provide this
vital learning dimension.
Key Topics
Business Practices
• Global businesses
• Profit and Loss
Marketing
• Marketing objectives
• Synergy and partnership marketing
• The four P’s
• SWOT analysis
• Web and online services
• Social media
• Protecting the brand
Business Studies
Market Research
• Primary and secondary research
Finance
• Management and financial accounting
• Budgeting
• Monitoring and evaluation
for AS/A Level and GCSE students
The Business Studies Study Experience is a three or four-day residential
programme based at Disneyland® Paris, a world-class entertainment
and leisure business. The Resort is part of the massive Disney empire
and leads the way in customer service, human resources, financial
planning and marketing. It’s a must-visit case study for any Business
Studies student seeking to improve their examination results.
Customer Service
• Standard guidelines
• Working in customer service
• Guest expectations
Human Resources
• Chain of command
• Internal communications
• Human resource management
• Job satisfaction
Through the Seminars, Workshop, Assignments
and Student Challenge, the Business Studies
Study Experience will show how Disneyland
Paris selects and applies business techniques and
methods in both their day-to-day delivery and
their strategic planning. Please note that topic
areas may be amended to reflect specification
changes and developments at Disneyland Paris.
Contents
Learning Objectives
2
Educational Content
3
Travel Choices
4
Dates and Prices
5
Disneyland® Paris
6&7
Meals & Activities
8
Booking Form
9
Support Information
10
Booking Conditions
11
2
Call: 020
This Study Experience provides you with
everything you need to undertake a truly
curriculum-led trip to Disneyland® Paris and
is designed to meet clearly defined learning
objectives.
It includes two Business Studies seminars, an
expert-led interactive workshop, a number of
specialist assignments and the chance to take
part in the Study Experiences Student Challenge
on your return to your school or college.
We also include entry to the Resort’s two
theme parks, Disneyland® Park and Walt Disney
Studios® Park, allowing your students the
opportunity to have fun and experience at firsthand, the application of their subject in real-life
environments.
Interactivity and student involvement are at
the heart of the Study Experience and no other
educational travel specialist offers such a rich
educational experience and a real enhancement
to the teaching of Business Studies. During the
two Study Experiences seminars and interactive
workshop we will cover a range of topics from
the most popular examination specifications.
The education programme is backed up with
a comprehensive Teacher Education Guide
and Student Workbook, which contain useful
background information for teachers and
students.
Alongside the seminars and workshop, students
are encouraged to carry out further investigation
into key curriculum areas and examination
specifications, using specially-prepared
assignments provided in our Student Workbook.
Meeting exam board specifications
All content is mapped against the major English and Welsh AS/A Level and GCSE examination
specifications, as well as the comparable Scottish National Qualifications. This includes:
• GCSE and AS/A Level Business Studies • GCSE and AS/A Level Applied Business Studies
• GCSE Business & Communication Studies • BTEC Certificate & Diploma Business Studies
Edexcel
✓
AQA
✓
Examination Specifications
OCR
WJEC
✓
✓
SQA
CCEA
✓
✓
The Study Experience is also suitable for related diploma and vocational courses, as well as the
International Baccalaureate.
8335 4455
Email: team@studyexperiences.co.uk
Educational Content
The Business Studies Study Experience explores
the practical application of business principles at
this world-famous theme park resort in a number
of different and engaging ways:
• Through two Seminars hosted by facilitators
with considerable experience of working with
Disneyland Paris and featuring back-stage
video interviews and footage filmed exclusively
for Study Experiences
• By taking part in our interactive Workshop
which uses the students’ knowledge of business
methods to complete the first stage in our
Student Challenge
• Completing Assignments during their time in
the Parks
Seminar One
“Selling the Dream”
Following a brief introduction to Disneyland
Paris and its relationship to the global Disney
organisation, students will be introduced to
the work of the Resort’s marketing team who
take us through some of the core marketing
principles. After considering how the 4 P’s
apply to Disneyland Paris, we will investigate a
selection of marketing methods, including TV
advertising, brochures, social media, synergy and
partnership marketing, as well as the importance
of protecting the brand.
We will also find out about the work of the
market research team and the importance Disney
places on finding out exactly what the guest
wants and adapting to their needs.
A typical activity in this seminar will be to
complete a brief SWOT analysis of the Resort
by considering its strengths, weaknesses,
opportunities and threats. In addition, we will
examine the Disney Values of emotion, service
and creativity, an essential aspect of everyone’s
work at the Resort and something that can be
replicated in our own lives.
Seminar One will close with a briefing for the
Workshop where students are asked to produce
an advertisement for the Resort using some of
the business principles they have seen in practice
and heard about in the seminar. Students will
have the opportunity to expand on this work
back at school or college and enter the Student
Challenge.
Disney Cast Members participating on video
include Peter Welch, Commercial Vice President
of Disney Destinations International; Gill Corley,
Head of Marketing; Brigitte Elmkies-Sitbon,
Brand Manager; Paul Heustice, Account Manager
and Rachel Fletcher, Online Marketing Manager.
Interactive Workshop
The Workshop provides a practical, fun,
opportunity for students to apply business
knowledge to a real-life task – to increase visitor
numbers to the Resort. Working in small teams,
students will use their knowledge to plan a
new advertisement for Disneyland Paris. The
advertisement can be in any format – poster, TV,
radio, web, social media etc.
Students will need to combine their
understanding of business principles with the
practicalities of creating a way of promoting
the Resort and the Disney Values. Particular
emphasis will be given to working as a team,
communicating and meeting a deadline.
At the end of the workshop, teams will present
their plans to a mock ‘Disney Management
Panel’ comprising the facilitator and participating
teachers from your group. Students will be able
to follow up their ideas through the Student
Challenge on their return to the UK.
Seminar Two
“Business in Action”
With the help of the Finance, Customer Service
and Human Resource departments here at the
Resort we will see how business studies principles
play a crucial part in the day to day running of
Disneyland Paris. For example, we will consider
the financial organisation behind the Resort,
its assets and shareholders, the importance of
good planning, budgeting and price elasticity.
We will also look at the way that finance is
communicated to non-financial Cast Members
using figures to tell a story, using tools such as
fractions and waterfall graphs.
Good customer service is essential for any
business, and Disneyland Paris prides itself on
offering the very best. We will find out how
this is carried out in practice. We will be also be
exploring how the Resort’s 15,000 Cast Members
are selected, trained and motivated, including
some rather unusual recruitment techniques.
A typical activity in this seminar will be to
consider the importance of good financial
planning, and the actions to take through the
different stages.
Disney Cast Members appearing on video in
Seminar Two include Vice President of Finance,
Nicole Lopez; Manager of Backstage Assets,
Carolyn Bouazouni; Disney Casting Director,
Jean-Noel Thiollier; Cyril Noize, Consumer Insight
and David Hurst, Manager of the Disneyland
Paris Annual Passport Office.
Assignments
The Student Workbook contains Business Studies
assignments that group leaders may wish their
students to complete during their time in the
Resort. These include:
• Find four examples of product and company
synergy and describe, in no more than 12
words, the benefits for a company partnering
with Disneyland Paris
• Choose one themed area of each of the
Disneyland Paris Parks and describe four
different guests’ profiles by age or nationality.
Are they families or individuals? If a family,
who do you think made the decision to visit
Disneyland Paris, and why? Does the age group
differ between the two parks?
Study Experiences
Key Benefits
This highly interactive learning experience
includes all of these educational activities:
Subject-Specific Seminars
Groups will attend two forty-minute
multimedia seminars, delivered to an
audience of 100-200 students. Led by one
of our team of Paris-based facilitators, with
considerable experience of the Resort and
its working methods, students will explore
how Disneyland Paris uses many key
examination topics to carry out its planning
and day to day activities. Our facilitators
are full time professionals selected for their
presentation skills and during the seminars
they will engage your students in thinking
about how their subject is seen in action in
the Resort.
Interactive Workshop
For the workshop, students will initially
be divided into groups of 30-40, then split
into smaller teams and encouraged to
participate in a fun, interactive learning
experience with our professional facilitator.
They will be treated as though they are
Disney professionals and the facilitator will
guide and inspire them to work as a team,
meet a realistic deadline and communicate
their ideas persuasively – as well as
testing some core subject skills. It is highly
recommended that teachers play an active
part in the workshops by encouraging their
students in their work and assisting the
facilitator in providing feedback.
Assignments
Our education team has created subject
specific assignments to help students focus
their minds whilst enjoying their time at
Disneyland Paris.
Student Challenge
Following on from the Seminars, Workshop
and Assignments, students are able to take
part in the Student Challenge and win an
award for their school or college. To be
completed on their return to the UK, the
Challenge enables students to develop their
specialist areas of interest. Submissions will
be uploaded to the Hall of Fame on the
Study Experiences website.
Education Support
Group leaders will receive a copy of the
Teacher Education Guide complete with
an introduction to the Study Experience,
learning objectives and outcomes, a
workshop briefing, background information
and details of the Student Challenge. You
will also receive copies of the Student
Workbook that includes assignments, facts
and figures, space for note-taking and a
visit planner.
There is also an education email “hotline”
for group leaders to use should they have
any queries on the content of the Seminars,
Workshop or Student Challenge.
Online: www.studyexperiences.co.uk Call: 020
8335 4455
3
Your Study Experience Travel Choices
With Study Experiences, you will stay on-site at Disneyland® Paris,
ensuring that for the duration of your stay, you are based within the
secure environment of the Resort; with your hotel, the Disney® Parks,
Disney® Village and the Seminars and Workshop venue all within easy
walking distance of one another.
Study Experiences offers a choice of itineraries to suit your
requirements. We offer both three and four day tours, with a choice
of travel by coach, flight or Eurostar.
Your Group Size
This residential programme is available for
groups of any size. For schools and colleges
travelling by coach, if you have a group size of
40 or more students, then we will provide you
with exclusive use of your own 48 or 49-seat
coach and return Eurotunnel Channel crossings
at no extra cost.
Furthermore, as you have exclusive use of the
coach, we can tailor your itinerary to suit your
plans, for example arranging specific visits in
Paris or an extra day’s admission to the
Disney Parks.
Groups of less than 40 students will be
allocated a shared coach with another school
or college for the journeys to and from
Disneyland Paris to ensure that you do not
have any coach under-occupancy costs to pay.
Some teachers choose to combine with other
departments to bring their student numbers
up to 40 and therefore enjoy the added
benefits and comforts of having exclusive use
of their own coach. Study Experiences also
hosts education programmes for Mathematics,
Science, ICT, Media Studies, Performing Arts,
Design & Technology, Health & Social Care,
STEM and Leisure & Tourism. Contact us for
details of the other Study Experiences available
for your chosen dates.
Study Experiences’ Safety
Management System
At Study Experiences, the safety and
wellbeing of you and your students is our
absolute priority. We operate a detailed Safety
Management System, with all suppliers chosen
for the quality of their services, compliance
with our safety management standards and
experience in working with school and
college students.
Study Experiences is an
Assured Member of The
School Travel Forum, a group
of leading school tour operators
that promote good practice and
safety in school travel.
Study Experiences has been
awarded the Learning Outside
the Classroom Quality Badge,
a recognisable and trusted
Quality Badge for all types
of Learning Outside the
Classroom providers.
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Three Day Tour by Coach
Day One
Your coach will collect you from your school or
college early in the morning for the journey to
the Channel port and your crossing to Calais,
which will be either by ferry from Dover or by
Eurotunnel from Folkestone. Once in France,
the journey from Calais to Disneyland® Paris
takes approximately five hours.
On arrival at Disneyland Paris, you will be met
by the Study Experiences resort team, who
will assist you with check-in at your hotel. The
resort team will also be on hand to answer
any questions you may have regarding your
seminars and workshops, which are scheduled
over the three days of your stay. For dinner we
recommend that you pre-book one of our meal
deal options.
Day Two
After breakfast, your students will enjoy
unlimited access to both Disneyland® Park and
Walt Disney Studios® Park, with their One-Day
Hopper Ticket.
Throughout the day, as well as enjoying all
the attractions and parades in both Disney
Parks, students will be able to complete the
practical assignment projects included in the
Education Guide, which will assist them in
linking their classroom studies and the seminars
and workshop content to their own ‘real-life’
experiences at Disneyland Paris.
To round off your day, we recommend once
again booking one of our meal deal options.
Day Three
During the morning, you will reboard your
coach and begin the journey back to Calais for
your return Channel crossing, arriving at your
school or college during the evening.
Four Day Tour by Coach
We offer the opportunity for you to stay an
extra night at Disneyland Paris, enabling you
to enjoy either a further full day in the Disney
Parks or a day in Paris.
If you choose to spend the day in Paris, which
will be on either the second or third day of your
tour, your coach driver will provide a short tour
of the main sights prior to dropping you off at
a suitable central location. You will then have
free time for sightseeing.
8335 4455
Many groups choose to book a Bateaux
Mouches Seine river cruise or visit the
observation deck at Tour Montparnasse 56,
providing fabulous views of Paris. See page 8
for more details.
The Four Day Tour is an excellent option for
all groups. We particularly recommend it for
groups travelling from the west and north of
England, Wales, Scotland and Northern Ireland.
Eurostar Travel Option
We are able to offer both the three and four
day tours with return Eurostar travel from
London St Pancras, Ebbsfleet or Ashford
International Stations to Disneyland Paris. The
Eurostar high-speed rail service brings you to
the centre of Disneyland Paris from London in
just over two and a half hours.
As the Eurostar service arrives during the early
afternoon and departs in the evening, we offer
the option to pre-book additional days’ entry
to the Disney Parks. Should you book the four
day tour and wish to visit Paris, then we will
arrange for a coach to provide return transfers
between the Resort and central Paris. Please
note that you will need to make your own
travel arrangements to St Pancras, Ebbsfleet
or Ashford stations.
Flight Travel Option
We can also arrange for your group to travel to
Paris with flights from your choice of Belfast,
Birmingham, Bristol, East Midlands, Edinburgh,
Glasgow, Leeds Bradford, Liverpool, London
Luton, London Gatwick, Manchester, Newcastle
and Southampton airports.
In France, we will then provide return coach
transfers between the airport and Disneyland
Paris, however please note that you will need
to make your own travel arrangements to and
from your chosen UK departure airport.
On confirmation of your flight times, should
timings permit, we will offer the opportunity to
purchase additional days’ entry to the Disney
Parks. Should you book the four day tour and
wish to visit Paris, then we will arrange return
transfers between the Resort and central Paris.
Email: team@studyexperiences.co.uk
Study Experiences Dates & Prices
Three Day Study Experience staying at Disney’s Hotel Cheyenne
Departure Date
Coach
Eurostar
Flight
£199
£249
£339
Monday 25th January 2016
Monday 1st February 2016
Wednesday 10th February 2016
Monday 15th February 2016
Supplement for staying at Disney’s Sequoia Lodge on the Three Day Study Experience is £20 per person
Four Day Study Experience staying at Disney’s Hotel Cheyenne
Departure Date
Coach
Eurostar
Flight
Sunday 24th January 2016
Sunday 31st January 2016
Tuesday 9th February 2016
£259
£309
£399
Sunday 14th February 2016
Supplement for staying at Disney’s Sequoia Lodge on the Four Day Study Experience is £30 per person
Tour Prices
We also offer departure dates during February half-term at no extra cost. These dates are indicated
with above.
Regional Coach Supplements
Free Teacher Places
Since the cost of coach hire is determined
by the distance of your school or college
from Disneyland® Paris, we have to charge a
supplement per student for journeys which
involve significantly extra mileage. This also
allows for the longer period of coach hire
required.
We provide one free teacher place for every
ten students that you book. Teachers are
accommodated on the basis of two sharing a
room. For all teachers accommodated in single
rooms a supplement of £60.00 for the Three
Day Study Experience and £90.00 for the Four
Day Study Experience will apply.
• Scotland, Wales (except Cardiff, Newport,
If you wish to bring more than one teacher for
every ten students, the cost of each additional
teacher corresponds to the student price.
• Northumberland, Cumbria, Tyne & Wear,
Booking Incentives
• Lancashire, Yorkshire, Merseyside, Greater
For all groups that confirm their booking by
31 July 2015, we provide an Early Booking
Incentive of 2 single rooms for teachers at no
extra charge.
Torfaen, Caerphilly, Monmouthshire),
Cornwall £10.00
Durham £9.00
Manchester, Cheshire, Derbyshire,
Nottinghamshire, Lincolnshire, Norfolk,
Staffordshire, Shropshire £6.00
Three Day Study Experience
includes:
• Return coach travel and Channel crossings
from your school or college to Disneyland®
Paris
OR Return Eurostar travel from London or
Ebbsfleet or Ashford to Disneyland Paris
OR Return flights to Paris and return
coach transfers between the airport and
Disneyland Paris
• Two nights’ hotel accommodation at
Disney’s Hotel Cheyenne
• Continental breakfasts
• One day Hopper Ticket to Disneyland® Park
and Walt Disney Studios® Park
• Two curriculum-led seminars, hosted by
Study Experiences facilitator
• Interactive workshop
• Subject-specific assignments
• Student Challenge
• Teacher Education Guide
• Student Workbook
• Student ‘Certificate of Attendance’
• The services of the Study Experiences resort
services and education teams
• D evon, Cardiff, Newport, Torfaen, Caerphilly,
Monmouthshire £5.00
• All other counties No supplement
• One free teacher place for every ten students
• Government taxes and service charges
Four Day Study Experience
also includes:
• One extra night’s accommodation at
Disney’s Hotel Cheyenne
© Disney
• Continental breakfast
• Visit to Paris or second day’s admission
to both Disneyland Park and Walt Disney
Studios Park
How To Book
Secure your places on the Study Experience
with a provisional booking by calling us
on 020 8335 4455. Places will be held
WITHOUT OBLIGATION, to allow you
time to collect deposits.
To confirm your students places on the
Study Experience, please complete and return
the Booking Form with a deposit of £30 per
student if travelling by coach or £100 per
student if booking Eurostar or flight travel.
Guests enjoying the Twilight Zone Tower of Terror™
Online: www.studyexperiences.co.uk Call: 020
8335 4455
5
Your Choice of Hotel
Accommodation
Your group can choose to stay at one of two
of Disneyland Paris’ uniquely themed onsite hotels, which recall a time and place in
American history:
Like a scene from a Wild West movie, the
14 frontier style buildings of Disney’s Hotel
Cheyenne are grouped around a main street
of covered porches and wooden walkways.
The Western styling runs right through to the
bedrooms, which have one double bed and
two bunk beds, bathroom, TV and telephone.
Students are accommodated on the basis
of three sharing a room at Disney’s Hotel
Cheyenne.
Named after the majestic American redwood
trees, Disney’s Sequoia Lodge is reminiscent
of the famous hunting retreats found in the
U.S. National Parks.
Accommodation is in the main building
itself or in one of the five lodges. Decorated
in hunting-lodge style, bedrooms have two
double beds, bathroom, TV and telephone.
Hotel facilities include an indoor swimming
pool. Students are accommodated on the
basis of two sharing a room at Disney’s
Sequoia Lodge.
Study Experiences does NOT charge any
supplements for under-occupied student
rooms where this is due to your breakdown
of male or female students not fitting
exactly into rooms of three at Disney’s
Hotel Cheyenne, or rooms of two at Disney’s
Sequoia Lodge.
Breakfast at the hotel is included in the price
of the Study Experience. We offer an optional
evening buffet meal at the Hotel Cheyenne,
bookable in advance – see page eight
for prices and sample menu.
Study Experiences’
Seminar & Workshop Venue
The Gaumont multi-screen cinema, where
your seminars and workshop are held, is
situated at the entrance to Disney Village, just
a few minutes walk from Disneyland® Park
and Walt Disney Studios® Park. Its proximity
to the parks makes it ideally located, as it
allows your students to attend the seminars
and workshop programme and still have
plenty of time to enjoy their favourite Disney
rides and attractions.
Disneyland® Paris
A complete resort experience
Disneyland® Paris is the perfect venue for
students to enjoy the full benefits of learning
outside the classroom. It offers a great standard
of accommodation and, outside of the time
devoted to the seminars and workshops, you are
assured of non-stop fun and entertainment in
Disneyland® Park, Walt Disney Studios® Park and Disney® Village! The
price of your Study Experience includes admission to both Disneyland
Park and Walt Disney Studios Park.
Prepare to be amazed as you enter
a world of magic and make-believe
unlike no other, where five themed
lands radiate from the classic Disney
Main Street, U.S.A.® and fairytale
Sleeping Beauty Castle.
Whether its the forty or so thrilling rides and
attractions, the chance to meet some of your
favourite Disney Characters, the shops and
stores crammed with Disney souvenirs, the
wonderful restaurants or spectacular parades,
Disneyland® Park captures the hearts of kids of
all ages.
« Buzz Lightyear Laser Blast® – Zap the
Evil Zurg in this ride inspired by the
Disney•Pixar’s movie Toy Story 2
« Pirates of the Caribbean – A thrilling voyage
with the meanest pirates of all!
« it’s a small world – Fantasyland’s timeless
musical cruise
« Big Thunder Mountain – climb aboard
Frontierland’s hair-raising runaway train!
« Space Mountain: Mission 2
– the
supercharged canon will blast you on a
warp-speed ride into the unknown. Feel the
g-force as you dodge screaming meteorites
and black holes - and then go back and do
it all again!
« Indiana JonesTM and the Temple of Peril
– prepare yourself for a whip-cracking
adventure as you enter the Temple of
Peril and find yourself in a runaway wagon
speeding through the ancient ruins.
Tummy-turning action!
« Star Tours – Say * # ¤ (Hi!) to R2D2 as
you pass through a droid workshop. Then
take a thrilling virtual reality ride to the
Moon of Endor and on the way destroy the
Empire’s headquarters on the Death Star.
Fasten your seatbelts, it’s going to be a
bumpy ride.
« Meet Mickey Mouse – Everybody’s favourite
Mouse is taking time out! Meet him
in the rehearsal room of his theatre in
Fantasyland. Enjoy classic clips featuring
Mickey and his friends before joining
Mickey who will share some of his favourite
props and costumes – and pose for a
special photo souvenir with you!
Disney Village
Set between Disneyland® Park and Walt
Disney Studios® Park, Disney Village is the
hub of entertainment at Disneyland® Paris.
Themed bars, restaurants, an IMAX cinema,
15 multiplex screens, street artists, and
a Games arcade add to the fun. The vast
Disney Store and other themed outlets are
open during the day for Disney souvenirs and
merchandise.
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Call: 020
8335 4455
Email: team@studyexperiences.co.uk
©Disney/Pixar
“We will be travelling again,
the visit is a learning tool
for pupils and as a school
we believe that they benefit
greatly from attending.”
Alder Community School
“We had a great time, the
students loved it and so did
the teachers!! Thank you
so much!!!”
Solihull Sixth Form College
Enter through the Hollywood-style
gates and begin to explore the
wonders of television and movies,
with fascinating tours, interactive
shows, some of the Resort’s biggestthrill rides and the chance to meet yet
more favourite Disney characters.
It’s “Lights, camera... and lots of action!” all
the way as you wander through the studio
lots, finding yourself on set at Disney Studio 1,
witnessing jaw-dropping stunts and awesome
special effects, behind-the-scenes glimpses of the
colourful world of Disney animation, and learning
some of the secrets of TV and cinema production.
« Toy Soldiers Parachute Drop1 – join the green
soldiers for a simulated parachute drop
« Studio Tram Tour®: Behind the Magic –
This innocent journey through Production
Courtyard® takes a wrong turn!
« Armageddon Special Effects – Prepare to
take cover in Backlot’s whirlwind tour
« Moteurs... Action! Stunt Show Spectacular®
– Take your seats in the grandstand for
a jaw-dropping, high-octane display
now featuring Lightning McQueen from
Disney•Pixar’s ‘Cars’
« Animagique – Join Mickey, Donald and
friends as the wonderful world of animation
is brought to life in this endearing Toon
Studio show
« Slinky Dog Zigzag Spin2 – Enjoy a madcap
ride as Slinky® Dog chases his tail!
« Ratatouille: The Adventure - This newlyopened, state-of-the-art dark ride combines
technology, effects and storytelling as never
before in a Disney attraction, including
trackless ride vehicles and 3D projections
« The Twilight Zone Tower of Terror™
– Faded
Hollywood glamour and eerie goings-on
before you plunge – literally – into The
Twilight Zone™
« Rock ‘n’ Roller Coaster starring Aerosmith –
This is the ultimate high-energy, adrenalinefuelled Roller coaster!
« RC Racer4 – Squeeze into Andy’s speediest
toy car and ride Toy Story Playland’s
25-metre-high half-pipe coaster
“Thank you so much for
a fantastic four day trip
to Disneyland and for the
excellent sessions! Our girls
thoroughly enjoyed the whole
experience. We will certainly
be booking again next year!”
Sacred Heart High School
“The experience was
excellent for the learners.
They all enjoyed themselves
enormously.”
Central Sussex College
3
“The support that all three
groups received from the
resort team whilst on site at
Disneyland was exceptional.
They were all extremely
helpful and always available.”
North Hertfordshire College
1) Inspired by Disney-Pixar movie Toy Story 2) Slinky® Dog is a registered trade mark of Poof-Slinky, Inc. All rights reserved.
3) Inspired by The Twilight Zone ® a registered trademark of CBS Inc. All rights reserved. 4) Hot Wheels® is a registered trademark of Mattel, Inc.
Hot Wheels® Trademark and Track used with permission ©2009 Mattel, Inc All rights reserved.
Meal Deals
Study Experiences offers a range of optional
meal packages in Disney Village, including the
Earl of Sandwich, Planet Hollywood and King
Ludwig’s Castle restaurant. We also provide
you with the opportunity to book Buffalo Bill’s
Wild West Show...with Mickey and Friends, a
unique dinner-show that ends with a real ranchstyle hoedown! Turn to page eight for more
information including meal and show prices.
“Thank you very much for
looking after us before and
during our trip, it really was
a great success! As a result,
the Head of Department is
already talking about the
next trip!”
Online: www.studyexperiences.co.uk Call: 020
Hertford Regional College
8335 4455
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Optional Meals, Activities and Travel Arrangements
To ensure that you and your students are able to plan all your arrangements in advance and budget for your time away, Study Experiences offers a wide range
of pre-bookable optional meals, activities and excursions.
At Disneyland Paris, we can arrange lunches and evening meals, extra day Disney Park tickets, and evening entertainment with dinner at Buffalo Bill’s Wild West
Show. Should you choose to book the Four Day Study Experience and visit Paris, we can also arrange the excursions detailed below, which you can pre-book.
Buffalo Bill’s Wild West Show... with Mickey and Friends!
£38 per student and £42 per teacher
Available at 2130hrs on Sunday, Monday and Tuesday. What a premier!
Mickey and his friends - Minnie, Goofy, and Chip & Dale invite you to a
whole new Wild, Wild West! Go back to the Old West and live a spectacular
show starring Buffalo Bill, Sitting Bull, Annie Oakley and the Rough Riders.
And what’s more, you’ll enjoy a Texan-style barbecue and receive a
magnificent souvenir cowboy hat!
N.B. As live animals are used during this Show and the cavalcades
raise dust, it is not suitable for people suffering from asthma or other
respiratory disorders.
Disney’s Hotel Cheyenne Buffet Meal
£26 per person per meal
Dinner at Planet Hollywood
From £20.00 per person per meal
Available every day. This famous restaurant chain, with its Hollywood
memorabilia collection featuring props from blockbuster movies and classic
TV shows, offers a choice of set menus. The restaurant is located in Disney
Village. We will confirm your meal reservation time prior to travel.
£20.00 per person Menu: Choice of burger or pasta + soda.
£25.00 per person Menu: Choice of burger or pasta + ice cream or
chocolate mousse + soda.
(Please note: you will need to select your choice of burger/pasta and ice cream/chocolate
mousse prior to travel.)
Buffet Meal at Billy Bob’s La Grange Restaurant in Disney Village
£23 per person per meal
Available every day. The hotel offers an all-you-can-eat buffet meal. There
is a large selection of starters, main courses and desserts and the price also
includes 1 soft drink (33cl) or 1 mineral water (50cl). Sample menu:
Starters: Pasta salad, rice salad, tomatoes, cucumber, celery, red bean salad,
mixed vegetables, choice of soups, selection of French cheese.
Main Courses: Chicken, sausages, spare ribs, roast pork, ham, stews,
omelletes, pasta, ratatouille, rice, potatoes, vegetables, baked salmon,
Chinese chop suey & Cantonese rice, meatballs, nuggets, pizza, French fries.
Available every day. NEW FOR 2016, this great value dining option offers
an all-you-can-eat Tex-Mex buffet meal at La Grange Restaurant in Billy
Bob’s Country Western Saloon, located in Disney Village.
There is a large selection of dishes available and the price also includes 1
soft drink (33cl) or 1 mineral water (50 cl).
Sample Menu: Salad bar, cold meats, spare ribs, chicken wings, fajitas, chili
con carne, meat carvery, fish, sautéed mixed vegetables, rice, pasta, cheese
platter, choice of desserts.
Desserts: Fruit tart, crème caramel, chocolate mousse, jelly, fruit salad.
Earl of Sandwich Meal Deal
£12 per person
Dinner at King Ludwig’s Castle
£18 per person per meal
Earl of Sandwich offers great value hot sandwiches. Study Experiences’
exclusive meal deal includes a choice of sandwich (choose from Best BLT;
Cannon Balls; Frenchy; Ham; Ultimate Grilled Cheese) or House Salad +
Crisps + soda + cookie/brownie/piece of fruit. Highly recommended.
Second Day in the Disney Parks
£20 per person
Ice skating
Euros 14 per person (payable locally)
Available for groups who book the 3-day tour, if: either based south east
of Birmingham with exclusive use of their own coach or travelling by
Eurostar. We may be able to offer this option for groups on 3-day flightinclusive tour once flight timings are confirmed.
Bateaux Mouches Seine river cruise
£8 per person
Exclusive use of your Coach
for groups of less than 40 students
8335 4455
Available to all groups choosing to visit Paris on the 4-day Study
Experience. Take in the very best view of the Eiffel Tower and everything
else Paris has to offer on the amazing 56th floor of the Montparnasse
Tower. Fully interactive visit.
Channel Crossing Arrangements
We appreciate that some schools and colleges may wish to have exclusive
use of their coach, however are unable to arrange a group of 40 or more
students. We are able to provide these smaller groups with exclusive use
of their own coach for a supplement related to their group size.
3-day Tour exclusive
4-day Tour exclusive
use of coach cost:
use of coach cost:
35 – 39 students £300
35 – 39 students £400
30 – 34 students £500
30 – 34 students £700
25 – 29 students £750
25 – 29 students £900
20 – 24 students £1000
20 – 24 students £1200
For less than 20 students we cannot offer exclusive use of the coach.
Call: 020
The ice-rink in front of Disney’s Hotel New York at Disneyland Paris offers
Study Experiences’ groups a discounted price for skating and skate hire.
Please note that the price may be subject to change and that availability is
subject to Disneyland Paris’ operational plans.
The Paris Observation deck at Montparnasse 56
£8 per person
Available to all groups choosing to visit Paris on the 4-day Study
Experience. Enjoy the very best views from the River Seine. Lasting for
an hour and ten minutes, with English-language commentary, this is
a popular way to experience some of the City of Light’s prestigious
monuments and grand buildings from a unique vantage point.
8
Available every day. Good-value set menu consisting of main course + icecream + soda. King Ludwig’s Castle Restaurant is located in Disney Village.
We will confirm your meal reservation time prior to travel.
Your Channel crossing will either be by ferry from Dover to Calais, or by
Eurotunnel from Folkestone to Calais, at our discretion. We will advise you
of your method of crossing with your travel instructions.
We will book Eurotunnel crossings for groups of over 40 students and for
smaller groups paying for exclusive use of their own coach.
In addition, for groups of less than 40 students not wishing to pay the
supplement for exclusive use of their own coach, we can still book
Eurotunnel crossings for a supplement of £150.
Email: team@studyexperiences.co.uk
Booking Form
Business Studies at Disneyland® Paris 2016
PLEASE COMPLETE EACH SECTION OF THE BOOKING FORM IN FULL
TO AVOID DELAYS IN PROCESSING YOUR BOOKING.
Please return your completed Booking Form to:
Study Experiences, Newmarket Promotions Ltd, Cantium House, Railway Approach, Wallington, Surrey SM6 0BP
Telephone: 020 8335 4455 Facsimile: 020 8335 4477
PROVISIONAL BOOKING REF: (if known)
GROUP LEADER DETAILS (To whom all correspondence will be addressed)

Have you travelled with Study Experiences before? YES/NO
SURNAME:
INITIALS:
PLEASE BOOK PLACES FOR: (state number)
TITLE:
Students:
JOB TITLE:
Teachers:
GROUP DETAILS
SCHOOL/COLLEGE:
COURSE STUDIED:
ADDRESS:
EXAMINATION LEVEL & BOARD:
POST CODE:
TELEPHONE:
STUDENT AGE RANGE:
FAX:
YEAR GROUP:
EMAIL:
SECOND DAY DISNEY PARKS ENTRY:
(Please tick choice if required. 3-day tour only)
OUT-OF-HOURS EMERGENCY CONTACT NUMBER:
q DAY OF ARRIVAL (Eurostar travel only) @ £20pp
CHOICE OF TOUR & TRAVEL DATE: (Please complete as appropriate)
q DAY OF DEPARTURE @ £20pp
(Coach travel groups with exclusive use of their own coach
and Eurostar travel only)
Business Studies Seminars & Workshop
q 3-Day Tour. Travel date:
TRAVEL ARRANGEMENTS: (Please tick choice)
q 4-Day Tour with visit to Paris. Travel date:
q COACH
q 4-day tour with 2 days in Disney Parks. Travel date:
q EUROSTAR from:
NUMBER OF STUDENTS:
BOYS:
GIRLS:
HOTEL:
q FLIGHT from:
q CHEYENNE
If travelling by coach, please tick box q if you want exclusive
use of the coach for the tour (Guaranteed for groups of 40
or more students, available for smaller groups paying coach
under-occupancy supplement)
NUMBER OF TEACHER ROOMS REQUIRED:
TWIN ROOMS:
SINGLE ROOMS:
q SEQUOIA LODGE
OPTIONAL MEALS AND VISITS: (Please tick choices and state dates and preferred times for meals)
q MONTPARNASSE 56 in PARIS
q KING LUDWIG’S CASTLE MEAL. DATE:
q BATEAUX MOUCHES RIVER CRUISE in PARIS
q CHEYENNE BUFFET MEAL. DATE:
q BUFFALO BILL’S WILD WEST SHOW. DATE:
q EARL OF SANDWICH. DATE:
q PLANET HOLLYWOOD. Menu price:
q Billy Bob’s Buffet MEal. DATE:
DATE:
deposits @ £30 (coach) or £100 (flight or Eurostar) per student
£
insurances @ £18 per person (age 17 & over)
£
insurances @ £9 per person (aged 16 & under)
£
insurance excess waiver @ £10 per person
£
TOTAL
£
We also accept payment by BACS. If you wish to pay by BACS, please refer to SUPPORT INFORMATION for our account details.
I understand that it is a condition of booking that all persons travelling are covered by comprehensive insurance. Any person not taking the insurance offered
agrees to indemnify Newmarket Promotions Limited for any costs that arise which would otherwise have been met had this insurance been taken. I have read
the booking conditions and accept for myself and on behalf of others travelling, the terms and information.
SIGNED: ..............................................................................................................................................................................................................
This Study Experience is organised and operated by Newmarket Promotions Ltd.
August 2015 Edition

I ENCLOSE PAYMENT AS FOLLOWS: Cheques payable to Newmarket Promotions Ltd
DATE: ....................................................................
ABTA V787X
Online: www.studyexperiences.co.uk Call: 020
8335 4455
9
‘Responsibility and Accountability’ Declaration
It is the group leader’s responsibility specifically to ensure that participants act in a responsible manner during the tour and do not behave in a way likely to cause
damage to property or damage or offence to other people.
It is also the group leader’s responsibility to ensure that no participant under 18 years of age consumes alcoholic drinks. No participant should consume alcohol to
excess and all local laws relating to the consumption of alcohol are to be obeyed by the participants at all times.
If the behaviour of any group member causes distress, damage, danger or annoyance to other persons or property, suppliers of accommodation and transport
services reserve the right at all times to demand payment to cover damage caused, cancel arrangements immediately or to eject the person(s) responsible. In such
circumstances, our responsibility will cease and we will not be obliged to cover expenses, which may be incurred on the part of the party. Similarly we will not
consider or accept any claims for compensation.
I accept that if the behaviour of any group member causes distress, damage, danger or annoyance to other persons or property, suppliers of accommodation and
transport services reserve the right at all times to charge the group for any damage caused, cancel arrangements immediately or to eject the person(s) responsible. I
accept that the school/college will be held responsible for any charges incurred and that payment will be payable before departure.
Completing the Booking Form
We require a completed rooming list from you detailing
your teacher and student names, titles and ages (on date of
departure). We will email you the “Study Experiences Rooming
List Spreadsheet” for you to complete. Please therefore write
your email address in the appropriate space overleaf.
Advise for each member of the group whether they wish to
take our travel insurance. NB: It is a condition of booking that
all passengers are adequately covered. If group members have
their own insurance, please provide details of cover. We regret
we are unable to send out Travel Documentation unless we
have been notified of the insurance details for each member
of your group.
If you are travelling by coach, we will pick your group up
from the address you provided on the Booking Form overleaf.
If your pick-up point is difficult to find, then please submit a
local area map with your desired pick-up point clearly marked.
If you wish to be picked up from an alternative address, please
advise us in writing.
By signing the booking form you agree to the declaration
of responsibility regarding your role as group leader and the
conduct of your students. This will also act as your declaration
of ‘Responsibility and Accountability’ that will be passed to
Disneyland Paris’ security department.

As group leader I have read the booking conditions and accept responsibility for the good conduct of all participants during the tour and warrant that at least one
responsible adult will be on active duty at all times to ensure this.
If you are booking our flight travel option then you will
need to submit specific passport information with your
Booking Form and deposit payment in order for us to be
able to book your airline seats. We will email you the “Study
Experiences APIS Spreadsheet” for you to complete with
all required information. All information provided must be
accurate as once seats have been booked, any subsequent
changes due to misspelt names etc will result in costs being
charged to your booking. Our flight-inclusive tour price
includes one piece of light hand luggage per person. Should
you wish, you are able to add one suitcase (one piece of hold
luggage) for a supplement of £40.00 per person, as charged to
ourselves by the airline.
Support Information
TOUR PLANNING SUPPORT
INSPECTION VISIT
EUROSTAR AND FLIGHT SEATS BOOKINGS
The Teacher Support section of our website provides
valuable support and information for you when arranging
your group’s booking. It contains our Learning Outside the
Classroom Quality Badge Certificate, full details of our Safety
Management System, our travel insurance policy, passport
information, suggested letter to parents and the information
you need to obtain from your students.
Should you require a preliminary visit to Disneyland® Paris
in order to satisfy school or college inspection and risk
assessment criteria, please contact the Study Experiences
office to register your interest.
We are unable to hold Eurostar or flight seats on a Provisional
Booking basis. If you wish to travel by Eurostar or fly to Paris,
call us to discuss your plans, as seats are strictly subject to
availability and we process bookings on a first-come first
served basis. In the unlikely event that we are unable to secure
Eurostar seats, or flight seats from your chosen departure
airport, at the budgeted cost, we reserve the right to increase
the student price. If this is not acceptable to you, you may
choose to travel by an alternative method, or have all monies
paid to us returned to you in full. We therefore recommend
that you make your confirmed booking as early as possible in
order to secure availability for your chosen method of travel.
We believe that travel insurance is not only to be
recommended, but is absolutely essential. We therefore
make it a condition of booking that all passengers are
adequately covered. However as many schools, teachers and
students have their own annual cover we have not included
a compulsory insurance charge in the price of the Study
Experience. Our own travel insurance is arranged through
Mondial Assistance (UK) Limited, which is part of the Allianz
Group (the largest travel insurer in Europe). Per person
premiums (including Insurance Premium Tax at 17.5%) are
as follows: £9.00 for students aged 16 and under, £18.00 for
teachers and students aged 17 and over at date of travel. The
premium should be paid at the time you send the deposit,
and those taking the policy will be covered from the moment
we receive their premium payment. As with all insurance
policies, an excess is deductible from some claims. If you take
out the excess waiver insurance, then for an extra premium of
£10.00 per person, any successful claims will be paid in full to
you, and no excess will be deducted. If group members have
their own travel insurance, please provide details of cover. We
regret that we are unable to send out Travel Documentation
unless we have been notified of the insurance details for each
member of your group. For full details of our travel insurance,
please visit our website.
The Disneyland® Paris security department requires that
each group leader signs a declaration of ‘Responsibility and
Accountability’ for their students. By signing the booking
form you confirm your acceptance of Study Experiences and
Disneyland Paris’ booking conditions on student conduct.
GROUPS OF LESS THAN 10 STUDENTS
Groups of less than 10 students may have to make their own
way to another school, college or motorway service station to
be picked up by their Study Experiences coach.
DISNEY CAST MEMBERS
Please note, as we are continually updating our seminar
content, Cast Members appearing on video may vary from
those shown in this Information Pack.
Call: 020
24 HOUR EMERGENCY OFFICE SUPPORT
Study Experiences operates a 24-hour emergency paging
system to provide complete security and peace of mind
throughout your trip. Most problems can be dealt with quite
satisfactorily by our resort services team and Disneyland Paris
hoteliers, but it is reassuring to know that our office-based
Operations Department is there to provide a friendly and
professional service at whatever time of the day or night you
might need them.
PASSPORTS AND VISAS
Group leaders are entirely responsible for ensuring that
all members of the group have the correct and valid
documentation. We cannot accept responsibility for any failure
to comply resulting in any costs or fines being incurred.
YOUR FINANCIAL PEACE OF MIND
Study Experiences is the student travel division of the
Newmarket Group, one of the UK’s leading group tour
operators. In line with the EC Directive on package travel, all
customers enjoy complete financial protection through our
ABTA bond and ATOL licence, so all payments are safe.
PAYMENTS BY BACS
STUDENT CONDUCT
10
Study Experiences’ resort services team is based at Disneyland
Paris throughout your stay. On your arrival at the resort, they
will meet you with your check-in pack, hotel room keys and
Disney Parks entry tickets. They will assist you throughout
your stay and are available whenever you need, day or night.
We are pleased to accept payments by BACS. If you wish
to make your deposit payment or final balance payment by
BACS, please ensure that your Provisional Booking Reference
or your Invoice Number is included on the remittance advice
when making payment by BACS. If you do not know your
Provisional Booking Reference or your Invoice Number, please
call us on 020 8335 4455.
Our bank account details for payment by BACS are:
Newmarket Promotions Ltd
NatWest Bank
Sort code: 60-17-11
Account number 20389701
8335 4455
EUROSTAR TRAVEL ARRANGEMENTS
Eurostar travel is based on the once-a-day direct service from
the UK to Disneyland Paris. However as there is naturally
limited availability on this service, we reserve the right to
use the services that require a change of train in Lille. In this
instance, we will advise you of these arrangements with your
booking confirmation invoice. Please note that we cannot
guarantee that seats will all be allocated together for groups
travelling by Eurostar.
YOUR HOTEL ACCOMMODATION
In certain circumstances we reserve the right to transfer
bookings at Disney’s Hotel Cheyenne® to Disney’s Hotel Santa
Fe® or the Explorers Hotel at Disneyland Paris or the Kyriad
Hotel at Disneyland Paris or the B&B Hotel at Disneyland
Paris. Should this change be necessary, you will be advised in
your travel documentation.
DISNEY’S HOTEL CHEYENNE®
The bunk beds at Disney’s Hotel Cheyenne® are not suitable
for persons of more than 70kg (approx 11 stone). Please note
that should you choose to accommodate less than three
students per room then supplements will apply to our prices.
DISNEY® VILLAGE
Disney® Village is the hub of Resort entertainment. Located
within walking distance of your hotel and the Disney Parks,
it is open throughout the day and evening. It offers great
shopping opportunities and has themed restaurants to suit a
wide range of tastes and budgets, including Earl of Sandwich,
Starbucks, McDonalds, King Ludwig’s Castle, Planet Hollywood,
Rainforest Café and Annette’s Diner.
DISNEYLAND® PARIS
Disneyland® Paris reserves the right to cancel and/or close
certain shows, parades, shops, attractions and celebrations
without notice.
Email: team@studyexperiences.co.uk

TRAVEL INSURANCE
OUR RESORT SERVICES TEAM
Newmarket Promotions Ltd Booking Conditions
Please read carefully
We want you to enjoy every minute of your break or longer holiday
with us, and we’ll do our very best to try to ensure that it lives up to
your expectations of it. We believe that our 30 years of tour operating
experience, together with the reputation we have for quality and value,
should give you the confidence to book with us. To give you further peace
of mind, we accept your booking on the basis of our Terms and Conditions,
which are designed to clarify the contractual obligations between us. Please
spend some time reading them carefully, and please feel free contact us
should anything be unclear.
Your contract with us
1 YOUR BOOKING
Your booking, once accepted and confirmed in writing to you, represents a
contract between all persons named on the Booking and/or on the Confirmation
of Reservation, and Newmarket Promotions Ltd (The Company). The contract is
based on the information given in the holiday brochure, and the terms laid out
in the following Booking Conditions. This agreement is governed by English Law
and jurisdiction is conferred on the English courts but not exclusively, so if you
live elsewhere in the UK, when the courts of Scotland and Northern Ireland also
have jurisdiction.
2 YOUR PAYMENT
Your Confirmation of Reservation includes an invoice showing the deposit paid
and the final balance due. The outstanding amount must be paid by the due
date. Should we not receive payment by this date we reserve the right to treat
your booking as cancelled, in which case you could be liable to pay cancellation
charges according to the scale set out in paragraph 4 below. Please note that a
2% per transaction charge will be made for payments by credit card. IMPORTANT
NOTE: The person making the Booking does so on behalf of all persons named
on it, and he/she becomes directly responsible to the Company for the payment
of the total holiday price and if applicable, and where appropriate, for the
cancellation charges and disbursements of any funds.
3 YOUR ALTERATIONS
If you want to change any of the details of your booking, we will always do
our best to help. We will however make an amendment charge of £10 per
person (maximum £40 per Booking per amendment) as a contribution to our
administrative expenses. All amendments must be notified to us in writing by the
person who made the original booking.NB If an amendment involves a change of
name, insurance premiums are not transferable. Where any change is made to a
booking involving travel by air, we reserve the right to make additional charges to
cover in full any costs charged to us by our suppliers.
4 YOUR CANCELLATION
You or any member of your party may cancel your booking or part of it once
it has been confirmed but the cancellation will only be valid if made in writing
direct to the Company. If the cancellation results in a person travelling alone, a
single room supplement is payable. The amount payable on cancellation depends
upon when we receive your written instructions – the more notice you give, the
less we will charge. Period before departure date within which written instructions
are received by Newmarket Promotions Ltd. and amount of cancellation charge
(shown as a percentage of the total holiday price excluding insurance premium
which is not refundable) are as follows:
Charge prior to “Balance Due” date*
Deposit only
“Balance Due” date* - 22 days
30% or deposit if greater
21 - 15 days
45% or deposit if greater
14 - 2 days
60%
less than 48 hours prior/after departure
100%
Notes: If the reason for cancellation is covered under the terms of an insurance
policy, you may be able to reclaim these charges.
* The “Balance Due” date is printed/shown on your “Confirmation of Booking
& Invoice”.
5 YOUR COMPLAINTS
In the unlikely event that you have problems whilst on holiday, you MUST report
the matter to the hotel or our representative IMMEDIATELY during your holiday.
If the matter is not then satisfactorily resolved, you must complete a written
report (form available from our representative). You must then follow up any
complaint in writing within fourteen days of your return, including a copy of the
original report form. We operate a strict code of conduct which also conforms
to European regulations on package travel and take any complaints received
seriously. A failure to follow the procedure outlined will affect the outcome of the
complaint and any possible compensation.
6 YOUR TRAVELLING CONDITIONS
Where as part of the holiday you have booked your travel by air, land or sea,
such travel will be subject to the terms and conditions of carriage of the airline,
shipping, rail or coach company providing the transport. In most cases, the
conditions will limit the carrier’s liability to you in accordance with international
law. Should anyone be refused admission to the coach, ferry or flight, or to the
destination country by the transport or government authority, then we are
powerless to assist and cannot be held responsible. This includes any passenger
who fails to advise us of any medical condition or disability. If you are prevented
from travelling as a result, our responsibility for your holiday thereupon ceases.
Full cancellation charges will apply and we will be under no obligation whatsoever
for any refund, compensation or loss you may incur.
Our contract with you
1 OUR CONFIRMATION OF RESERVATION
When we have received your Booking and deposit we will send you a
Confirmation of Reservation which details exactly what is booked for you. From
this moment Newmarket Promotions Ltd., has accepted your booking on the
terms set out in this Contract.
2 THE PRICE OF YOUR HOLIDAY
Changes in transportation costs, including the cost of fuel, duties, taxes or
fees chargeable for services and exchange rates, mean that the price of your
travel arrangements may change after you have booked. However there will
be no change within 30 days of your departure.We will absorb and you will
not be charged for any increase equivalent to 2% of the price of your travel
arrangements, which excludes insurance premiums and any amendment
charges. You will be charged for the amount over and above that. If this means
that you have to pay an increase of more than 10% of the price of your travel
arrangements, you will have the option of accepting a change to another holiday
if we are able to offer one (if this is of equivalent or higher quality you will not
have to pay more but if it is of lower quality you will be refunded the difference
in price), or cancelling and receiving a full refund of all monies paid, except for
any amendment charges.Should the price of your holiday go down due to the
changes mentioned above, by more than 2% of your holiday cost, then any
refund due will be paid to you. However, please note that travel arrangements
are not always purchased in local currency and some apparent changes have no
impact on the price of your travel due to contractual and other protection in
place.The price of your holiday was calculated using exchange rates quoted in the
Financial Times Guide to World Currencies 31 July 2014.
3 OUR ALTERATIONS
It is unlikely that we will have to make any changes to your holiday but we
do plan your holiday arrangements many months in advance. Occasionally
changes may be made, which we reserve the right to do at any time. Most of
these changes are minor (eg. cancellation of an optional excursion) and we will
advise you at the earliest possible date. If a major change becomes necessary
we will inform you as soon as is reasonably possible if there is time before your
departure. A major change is one that we make to your holiday arrangements
before departure that involves changing your resort area, or time of departure
or return by more than twelve hours, or offering accommodation with a lower
official classification than that advertised (except the latter in the case of en
route tour hotels). When a major change occurs, you will have the choice of
either accepting the change of arrangements, purchasing another available
holiday from us, (we will refund any price difference if alternative is of lower
value) or cancelling your holiday and receiving a full refund of all monies paid,
except where the major change arises due to force majeure (see below), we will
pay compensation as detailed below:
15 - 28 days
£10
0 - 14 days
£25
IMPORTANT NOTE : We will not pay you compensation if we have to cancel or
change your travel arrangements in any way because of unusual or unforeseeable
circumstances beyond our control. These can include, for example, war, riot,
industrial dispute, terrorist activity and its consequences, natural or nuclear
disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable
technical problems with transport.
4 OUR CANCELLATIONS
We reserve the right in any circumstances (including failure to reach sufficient
numbers) to cancel your holiday and in this event we will return to you all money
you have paid to us or will offer you an alternative, available holiday to purchase
of comparable standard. In no case, except for reasons of war etc, (see Important
Note above) will your holiday be cancelled after the date when your final balance
becomes due.
5 OUR COMPLAINTS PROCEDURE
Newmarket Promotions Ltd is a Member of ABTA with membership number
V787X. ABTA Members help holidaymakers to get the most from their travel
and assist them when things do not go according to plan. We are obliged to
maintain a high standard of service to you by ABTA’s Code of Conduct. For
further information about ABTA, the Code of Conduct and the arbitration scheme
available to you if you have a complaint, contact ABTA, 30 Park Street, London
SE1 9EQ Tel: 0901 201 5050 or www.abta.com. We can normally agree an
amicable settlement of the few complaints we receive. However, if we cannot
agree, disputes arising out of, or in connection with this Contract may (if the
customer so wishes) be referred to arbitration under a special Scheme which,
though devised by arrangement with the Association of British Travel Agents, is
administered quite independently by the Chartered Institute of Arbitrators. The
Scheme (details of which will be supplied on request) provides for a simple and
inexpensive method of arbitration on documents alone with restricted liability
on the customer in respect of costs. The Scheme does not apply to claimsfor
an amount greater than £5,000 per person. There is also a limit of £25,000 per
Booking. Neither does it apply to claims which are solely or mainly in respect
of physical injury or illness or the consequences of such injury or illness. Redress
under this Scheme requires written notice requesting arbitration to be made
within nine months of scheduled date of return from the holiday.
6 OUR RESPONSIBILITY FOR YOUR HOLIDAY OVERSEAS HOLIDAYS
(a) Although we have no direct control over services provided to you by
independent suppliers we accept responsibility for the reasonable standard of
the holiday which you book. If any part is not provided as promised, we will pay
you appropriate compensation if this has affected the enjoyment of your holiday,
except where the failure is unforeseeable or unavoidable.
(b) We accept responsibility if you or any person named on the booking suffers
bodily injury, illness or death due to the negligent acts and/or omissions of:
(i) our employees or agents; or
(ii) our suppliers or sub-contractors, servants or agents whilst acting within
the scope or in the course of their employment to provide any service or
arrangement forming part of the holiday that you have booked with us save
that we do not accept responsibility for any air or sea carriers whose liabilities
are limited by the relevant International Conventions. Provided that any such
claims will be subject to and dealt within accordance with English Law and will be
subject to the exclusive jurisdiction of the English courts.
(c) We shall give you assistance in the event that you suffer illness, personal
injury or death during the period of your holiday overseas arising out of an
activity which does not form part either of the holiday arrangement with us or
an excursion offered through us. This assistance will include advice and guidance
and, at our discretion and where appropriate, financial assistance subject to our
spending a maximum amount in this regard on behalf of yourself and any other
person named on the Booking of £5,000 in total.
(d) In the event of a claim under this clause six against us by you or any person
named on the Booking we reserve the right to claim in your place against the
person or corporation responsible for the act, default or omission giving rise to
the claim and you hereby agree to assign to us all your rights under this clause
six and we will be subrogated to those rights and you hereby agree to assist us
fully in the event that we enforce the rights which have been assigned to us or to
which we are subrogated.
(e) We take the safety and security of our clients extremely seriously. If a Foreign
Office advises that people should not visit a particular country, then we would
act on this. However, we are sure you appreciate from press and television
coverage that the political, economic and social conditions in many countries
are not as stable as we are used to. Sadly crimes against both people and their
property are a fact of life the world over, and when in a foreign country it is very
important to be extra vigilant and avoid drawing attention to yourself by wearing
expensive jewellery, carrying expensive camera equipment etc. Travellers have
the same responsibility for their personal safety and that of their possessions, as
they do at home. As situations in countries can change rapidly, we would suggest
you may wish to contact the Foreign Office Travel Advice unit on 0845 850 2829
for up to date information and advice regarding safety BEFORE BOOKING YOUR
HOLIDAY. Newmarket Promotions Ltd., operate to many parts of the world, some
of which do not conform to British health and safety standards. We request that
all our hotels comply with the local regulations applicable in their country for
health and safety but we cannot guarantee that these meet British standards.
UK HOLIDAYS
We accept responsibility for ensuring that all component parts of this inclusive
holiday are supplied to you as described in this brochure and to a reasonable
standard. If any such part is not provided in the advertised manner, we will
pay you appropriate compensation if this has affected your enjoyment of your
holiday.
7 TRAVEL INSURANCE
Because of the importance of having adequate insurance cover we make it a
condition of booking on all foreign holidays that you are covered by an insurance
policy. If you elect not to take our insurance, you agree to indemnify Newmarket
Promotions Ltd. for any costs that arise which would otherwise have been
met had Newmarket Promotions Ltd insurance been taken. Should you fail to
supply us with the name of your insurance company at the time of booking, our
insurance premium will automatically be added to your invoice. Please note, if
you take out our insurance, certain claims will be subject to an excess charge.
8 FINANCIAL PROTECTION & REPATRIATION
In line with the EC Directive on package travel, Newmarket Promotions Ltd
offers complete financial protection for all customers. Newmarket Promotions
Ltd is a fully-bonded member of ABTA - The Association of British Travel Agents,
ensuring both your financial protection and high standards of professionalism
and reliability. Therefore you can book and travel with Newmarket Promotions
Ltd in total confidence that your money and your holiday are safe. In the unlikely
event of the company failing while you are abroad, the ABTA bond will be used
to repatriate you.
Important Information
THE BOOKING FORM
The importance of clear, correct information on the Booking Form is essential,
for it is from this information that we make your reservation and our contract
with you. The person to whom all correspondence, invoices and travel
documentation are to be sent, should be entered as the first name. It is also
their address and telephone number(s) that should be shown and it must be
they who sign the Booking Form. Other names are required by airlines, insurance
companies, hoteliers etc., so please be accurate. For flight-inclusive tours it is
essential that these names match those on the passports. We do not accept
bookings for students unaccompanied by supervising teachers.
YOUR JOURNEY
The coach companies we use have been selected to be relied upon to provide
modern, comfortable coaches and careful, considerate drivers. In line with
current regulations all UK coach companies supply coaches fitted with lapbelts
at no extra cost. Smoking is prohibited on all our coaches. Regular comfort
stops are made. Space is limited so please restrict yourselves to one suitcase
per person, plus light hand luggage. If your school/college is not based on the
mainland, the coach will collect you from where you arrive on the mainland.
Please note that any travel arrangements to the mainland are not included in
our package price.
TRAVEL DOCUMENTATION & FINAL BALANCE PAYMENT
You will receive your final Itinerary and travel documentation four weeks prior
to departure, provided all payments have been made. The final balance payment
is due 8 weeks prior to departure for coach and Eurostar travel or 12 weeks for
air travel.
COACH PICK-UP POINTS AND TIMES
When completing the Booking Form you will have to specify your pick-up point
if this is different to your school/college address. We will show this on our
Confirmation Invoice. It is the group leader’s responsibility to ensure that all
group members adhere to the timings given on your travel documentation. In the
event that one or more members of your group are late to the pick-up point at
any time during your trip, to the extent where the itinerary arrangements may
be jeopardised, the coach driver is within his rights to leave at the appointed
time and no additional arrangements need to be made for late arrivals. For the
return journey you will be disembarked at your original pick-up point. Our driver
will endeavour to give an estimated time of arrival at each point, prior to the last
transit/comfort stop. This will enable you to telephone taxis or parents who may
be meeting you. Our homebound drop-offs are scheduled in reverse order of the
pick-ups. Because of the inconvenience and delays caused to other passengers we
are unable to accept requests to be picked up or dropped off at additional points.
DELAYS
Occasionally flights, trains, ferries and coaches may be delayed due to
circumstances beyond our control. In such cases we will do our utmost to help
you and keep you fully informed. In the event of extended overnight delays,
depending upon circumstances, we will endeavour to provide accommodation.
In the case of a major delay to your homeward journey, we shall endeavour to
delay the departure from your hotel.
SPECIAL REQUESTS
There are of course only a limited number of front seats on coaches, low floor
rooms in hotels etc. We cannot guarantee to meet all requests but will do our
best to oblige.
FITNESS TO TRAVEL
YWe strive to give all our customers full care and attention, but we do need to
know at the time of booking if there are any special needs or requirements. It is
particularly important that we are advised of any disabilities and also if
you intend to bring any specialist equipment such as a wheelchair with you.
Tailgate coaches can be provided at extra cost and are subject to availability. In
the event that you need any special arrangements made for any members of
your group, please ensure that you call us to discuss these requirements prior
to making your booking and then send full details of them with your completed
Booking Form. These will be acknowledged on your Confirmation of Reservation.
If any passengers have suffered from a serious medical condition recently, then
they should consult with their doctor about their fitness to travel.
ADDITIONAL EXTRAS NOT BOOKED WITH NEWMARKET
We cannot be held responsible for compensation in respect of any extras
which are booked (eg travel insurance, currency) with a third party, if we
subsequently cancel your tour for whatever reason. If you book your travel
insurance with us, you would receive a full refund in this circumstance.
FLIGHT-INCLUSIVE TOURS
All the flight-inclusive tours in this Information Pack are financially protected by
the ATOL scheme. When you pay you will be supplied with an ATOL Certificate.
Please ask for it and check to ensure that everything you booked (flights, hotels
and other services) are listed on it. Please see our booking conditions for further
information or for more information about financial protection and the ATOL
Certificate go to: www.atol.org/ATOLcertificate.
Online: www.studyexperiences.co.uk Call: 020
8335 4455
11
2016
Our exclusive curriculum-led
education programmes at
Disneyland® Paris include
subject-specific seminars and
workshops, multimedia presentations,
interviews with subject experts,
together with comprehensive
education resource materials and
student assignment projects.
“Our examination results have
improved significantly since we
introduced our annual educational
tour with Study Experiences.
My experience of their service, the
quality of their travel arrangements
and the attention to detail of their
educational content has been
exceptional and the trips themselves
have provided my students with the
best experiences imaginable outside
of the classroom.”
Study Experiences
educational tours are
available to a wide variety
of destinations, including
London, Paris, Disneyland®
Paris, Opal Coast, Barcelona,
Berlin, Rhine & Moselle, Rome,
New York and China. We offer
the tours for a wide range of
subjects and levels of study,
including AS/A Level, GCSE,
Key Stage 3 and Key Stage 2.
• Art and Design
• Business Studies
• Design and Technology
• English
• Geography
• Health and Social Care
• History
• ICT
• Leisure and Tourism
• Mathematics
• Media Studies
• Modern Languages
• Music
• Performing Arts
• Religious Education
• Science
© Disney
Call: 020 8335 4455
Visit: www.studyexperiences.co.uk
Study Experiences, The Newmarket Group, Cantium House, Railway Approach, Wallington, Surrey SM6 0BP
August 2015 Edition
Jenny Heredge, The Weald School