SkillCheck Online Testing Service
Special Edition Newsletter
Case Study – Managing Users
A recent event was brought to our attention regarding unauthorized access to candidate
information stored within the SkillCheck Online Testing Service worldwide scores database.
Susan (not her real name) – a very experienced and well connected recruitment consultant ‐ had
been given the “Administrator” login of her former employer’s SkillCheck Online Testing Service.
Thus she had access to the entire candidate test results database, even after she left the company.
Susan used this access to search for candidates with the intent of contacting them and making
referrals and placements through her new employer – a competitor, as it happened.
One candidate, who coincidentally happened to have been hired by Susan’s former employer as a
new recruitment consultant, was contacted, much to the surprise of the “candidate”.
The ensuing discussion between Susan and her former employer was less than pleasant and
potentially could have led to an expensive and protracted legal case.
The employer contacted us with this information. Within a few minutes, we had changed the login
password for the “administrator” of their online account, thus eliminating any possibility of Susan
gaining access in future.
How to Prevent Unauthorized Access to your SkillCheck Online Testing Service
It is vital that each employee who is authorized to use your SkillCheck Online Testing Service be set
up as a “Testing User” under the “Manage Users” function (ADVANCED OPTIONS | MANAGE USERS).
Several benefits accrue from taking this step;
1. The consultant set up as a sub‐user receives score reports for every candidate who completes
tests issued by them. NB: It is recommended you choose the PDF report format, as shown
below.
SkillCheck Pacific Pty Ltd – Telephone (04) 0201­4237 – E­mail info@skillcheck.com.au PO Box 970, Banora Point, NSW 2486 – Website http://www.skillcheck.com.au 2. Management is able to retrieve “metrics” on each authorized user’s activity over any time
period, thus enabling management to better coach, train and develop effective, productive
and profit‐generating consultants.
A consultant who is processing more candidates will very likely have more completed tests
over a set time period than a consultant processing and skill testing fewer candidates. Having
a more extensive qualified candidate pool tends to enable a consultant to deliver more
placements and thus more revenue and profit.
3. Candidates’ test results, and personal data is protected. If a consultant leaves your
company, whether to work for a competitor or for any other reason, it is a simple matter of
deleting their “Testing User” profile. NB: The candidate test results are still available in the
online scores database.
4. Candidate confidentiality being protected can substantially reduce the risk of legal
repercussions within the scope of the National Privacy Act (1988).
Summary
It is in the best interests of every SkillCheck Online Testing Service customer to ensure that if
multiple staff members have access to the Online Testing service, that each of those individuals is
set up as a “Testing User”.
Detailed instructions are in your Administrator User’s Guide, pages 29‐31. You may access another
copy of this document at http://www.skillcheck.com.au/OnlineTesting.htm ‐ see the panel to the
right side of this web page.
Should you require any further information, have questions or just need some assistance setting up
“Testing Users” in your SkillCheck Online Testing Service please give us a call on (04) 0201‐4237.
Technical Tips – Online Support
Go to http://www.skillcheck.com.au/resources/TechnicalTips.htm for many helpful tips.
Newsletter Archive
Go to http://www.skillcheck.com.au/resources/Newletters.htm for back editions.
Why SkillCheck Online Testing Service?
There are many reasons why over 125,000 SkillCheck tests are conducted each month.
User‐friendly & reliable interface;
Unlimited use (qualified customers);
Local support and industry expertise;
Local & global norming for many tests;
Specialist tests to meet specialist needs;
Customization of online testing available;
Australian/ New Zealand customized tests;
Latest versions of Microsoft Office applications;
New products added at no additional cost (conditions apply);
SkillCheck was the first supplier to offer Online testing – more experience.
Call with any questions or for more information. As always, I’m here to help.
Very best regards,
John Lescohier
SkillCheck Pacific Pty Ltd – Telephone (04) 0201­4237 – E­mail info@skillcheck.com.au PO Box 970, Banora Point, NSW 2486 – Website http://www.skillcheck.com.au