1
“People who feel they have greater freedom to
conduct their job tend to be more committed
and show better performance, improved
productivity and lower turnover”
Dato’ Mohd Razali Hussain
Director General of Malaysia Productivity Corporation
mrazali@mpc.gov.my
Malaysia Productivity Corporation (MPC) is the leading
organisation in productivity enhancement for global
competitiveness and innovation. MPC delivers high impact
services towards achieving performance excellence through
innovation for the betterment of life.
PROJECT OVERSEERS
Madam Lee Saw Hoon
Senior Director
shlee@mpc.gov.my
Ms. Noeline Chanan Singh
Manager
Noeline@mpc.gov.my
2
THE ORGANISING COMMITTEE
Zainon Bakar
Senior Manager
zainon@mpc.gov.my
Azimah Adnan
Consultant
azimah@mpc.gov.my
Haslizayanti Othman
Consultant
haslizayanti@mpc.gov.my
Sawiah Abdul Samad
Manager
sawiah@mpc.gov.my
Hafiza Atha Ahmad
Consultant
hafiza@mpc.gov.my
Nor Izzati Norhisam
Consultant
izzati@mpc.gov.my
Shahidah Samsudin
Consultant
shahidah@mpc.gov.my
Lee Wan Swanee
Consultant
swanee@mpc.gov.my
3
Wan Khairunnisa Azmi
Consultant
khairunnisa@mpc.gov.my
Shanthini a/p Tamadoram
Consultant
shanthini@mpc.gov.my
Aiman Zakwan Zahari
Consultant
aiman@mpc.gov.my
Raudhoh Baharuddin
Consultant
raudhoh@mpc.gov.my
Safarwan Mohd Suhaimi
Consultant
safarwan@mpc.gov.my
Global Competitiveness Division
Malaysia Productivity Corporation
A-06-01 6th Floor, Block A PJ8, No. 23 Jalan Barat, Seksyen 8,
46050 Petaling Jaya, Selangor Darul Ehsan
Tel: 03-79600173
Fax: 03– 79600211
Email: GlobalCompetitiveness@mpc.gov.my
4
WORKSHOP ON ESTABLISHING BEST PRACTICES ON HUMAN CAPITAL
DEVELOPMENT TO ENHANCE COMPETITIVENESS
8-9 December 2014
9.00am – 5.00pm
Cayman Room 1, 2 and 3, Level 10
Sunway Resort Hotel & Spa
Day 1: 8th December 2014
8.30am – 9.00am
Registration and networking refreshment
9.00am – 9.15am
Opening Remarks
YBhg. Dato’ Mohd Razali Hussain
Director General
Malaysia Productivity Corporation
9.15am – 10.00am
Developing Malaysia’s Human Resources
Pn. Noorliza binti Nuruddin
Ministry of Human Resources,
Malaysia
10.00am – 10.15am
Networking Tea Break
10.15am – 11.00am
Evaluating Human Resource Management: Human Capital Index
Prof. Sangho Kim
Republic of Korea
11.00am – 12.15pm
Human Resource Best Practices among Japanese Organisations
Mr. Shinya Yamamoto
Japan
12.15pm – 1.00pm
Development of Young Entrepreneurs
Ms. Nurul-Huda Mohamed Afandi
Thrift Solutions,
Malaysia
1.00pm – 2.00pm
Networking Lunch
2.00pm – 2.45pm
Realizing Excellence through Human Resources
Ms. Monina C. Macavinta
Philippines
2.45pm – 3.30pm
Talent Management for Global Market
En. Zukifli Othman
BP Asia Pacific (M) Sdn. Bhd.,
Malaysia
3.30pm – 4.15pm
The New You: Change for New Results
Mr. Jackson Ng
Mastermind Training International
Malaysia
4.15pm – 4.30pm
Networking Tea & End of Day 1
5
Day 2: 9th December 2014
8.30am – 9.00am
Networking refreshment
9.00am – 9.45am
Achieving Competitive Advantage Through Employees
Dr. Minston Chao
Chinese Taipei
9.45am – 10.30am
Aligning Organisational Strategy with People to Achieve Excellence
Mr. Yeap Chin Chong
Malaysia
10.30am – 10.45am
10.45am – 11.30am
11.30am – 12.15pm
12.15pm – 1.00pm
1.00pm – 2.00pm
2.00pm – 5.00pm
Networking Tea Break
Talent Management: Driver for Business Sustainability
Ms. Nora Abd Manaf
Maybank
Malaysia
Creating a Meaningful Tracking and Measurement Mechanism on
Learning Programs
Ms. Betty Lau
Singapore
Panel Discussion:
Enhancing Competitiveness through Human Capital Development
Moderator: Ms. Lee Saw Hoon, MPC
Panelists:
1. Dr. Minston Chao, Chinese Taipei
2. Ms. Betty Lau, Singapore
3. Prof. Sangho Kim, Rep. of Korea
4. Ms. Monina C. Macavinta, Philippines
5. Mr. Yeap Chin Chong, Malaysia
Networking Lunch
Benchmarking Visit
Royal Selangor
 Royal Selangor has grown from a small family-run business to one
of the best known pewter brands. It is little wonder that it has
played host to several prominent figures, which include former US
President Bill Clinton, lifestyle guru Martha Stewart, actor Mel Gibson and Managing Director of International Monetary Fund Christine Lagarde.
 Today, the Royal Selangor group is a diversified enterprise. Complementing its pewter brand are two luxury names - fine jewellery
brand, Selberan, and 350-year-old sterling silver brand, Comyns.
 Royal Selangor is also recognised for creating customised designs.
Leading luxury company LVMH commissioned Royal Selangor to
produce champagne accessories for brands such as Veuve
Clicquot Ponsardin, Dom Perignon and Krug.
6
APEC
EXPERTS
7
SPEAKER’S BIODATA
DR. MINSTON CHAO
Assistant Professor & Director,
Chang Gung University, EMBA in Health Care
Management, Chinese Taipei

Minston Chao is responsible for EMBA in Health Care Management students
recruitment, courses development, program promotion. Handle EMBA academic
and administrative issues, activities and affaires. Teach EMBA, MS and
undergraduate courses.

Prior to this, he was the Director, Watsonwyatt Taiwan, provide employee opinion
survey and 360 degree feedbacks services to clients. Help clients review
organizational climate and take proactive actions to improve competitive
advantages. Conduct labor laws open seminars to train management familiar with
regulations and practices.

Dr. Minston has total of 20 years work experience in business performance,
human resource management & labor relations, which covered petrochemical,
consumer product, professional service, and high-tech industry. He has
accumulated solid knowledge and experience in business, human resources
management & labor relations.

He specializes in competence-based interview skills, compensation management,
strategic
human
management,
resource
human
management,
resource
legal,
performance
measurement
and
performance
evaluation:
BSC
implementation (EMBA) and HRM in Health Care Organisation (EMBA).

He is presenting a paper entitled “Achieving Competitive Advantage Through
Employees” at this workshop.
8
SPEAKER’S BIODATA
PROFESSOR SANGHO KIM
Full Professor
College of International Management
Ritsumeikan Asia Pacific University,
Republic of Korea

Sangho Kim completed his Ph.D. Dissertation “Three Essays of International
Trade in Differentiated Products: Intra-Industry Trade and Trade Policy at
Michigan State University, USA. As a researcher, he has written many journal
articles and had presented papers in various International Conferences.

His expertise ranges from Total Factor Productivity, Firm Level Productivity,
Economic and Social Impact Studies as well as Intra Industry Trade in Korean
Manufacturing. He is currently a member of the Financial Planning Evaluation
Committee of Professors, Gwanju, since 2007. He is also affiliated to the
Korean International Economic Association, Korean Econometrics Association
and the Korean Regional Economic Association.

Among his research projects in Korea includes Economic and Social Impact of
Younggwang Nuclear Power Plant on Local Area, Discrepancy in Economic
Opportunity between Rural Areas, a Strategy to Increase Economic
Exchanges and Estimating Economic Impacts of Festivals in Jeonnam
Province.

He is presenting a paper entitled “Evaluating Human Resource Management:
Human Capital Index” at this workshop.
9
SPEAKER’S BIODATA
YEAP CHIN CHONG
General Manager, Shopping Complex Management
Penang Times Square,
Malaysia

His primary Portfolio are Overall Management of Leasing, Leaseback Tenancy,
Tenancy Manager, Marketing, Advertising & Promotion, Operations of the
Shopping Complex. Prior to current position he was the Executive Director of
Tropicana City Sdn Bhd (Subsidiary of Tropicana Corporation Bhd).

Managing three major portfolios of:
1) Property Management including Retail Shopping Mall, Office Tower & Service
Apartment & Car Park Management;
2) Sales & Marketing of Property Development; and
3) Represent Tropicana Corp Bhd as Project Management Committee for
Southern JV Projects.

He has 29 years of working experience in wide industries, particularly in
Banking, Telecommunication Sales & Services, Trading of construction and
building materials, Electronics & Electrical Home Appliances Manufacturing with
Sales & Services, and Retail Wholesales & Retail Hypermarket and Shopping
Mall management & Set-up. He has 16 years experience as General Manager,
specializing in Reorganisation of Company’s and Streamlining of Operations
Efficiency, and Spearheading the Sales & Marketing with a vision to enhance
the Productivity and Profitability.

He is presenting a paper entitled “Aligning Organisational Strategy with People
to Achieve Excellence” at this workshop.
10
SPEAKER’S BIODATA
Monina C. Macavinta
Global HR Head
Ayala Corporation,
Philippines

Monina Macavinta is the Global HR Head of Ayala Corporation seconded to
Integrated Micro Electronics Inc. She provides strategic directions to the
different sites located in
Europe, US and Asia to ensure organizational
health, culture alignment and compliance with prevailing labor laws in the
Host countries. Manages total of 13k employees globally.

Concurrently she functions as HR Head of Philippines quarters and oversees
the marketing and promotional activities of the company ensuring balance
between the desired image of both the Plant as a business partner and the
company. She also designs and implements customer care programs in
support of customer retention strategies of the company.

Monina also conducts market research and analyzes customer data with
particular focus on the voice of the customer and championed the design
and implementation of the first Ayala Group (AGC) Awareness and actual
Patronage Survey aimed at determining the level of awareness and actual
patronage of Ayala affiliated employees of the different AGC products and
services and has successfully implemented the re-organization of HR from
decentralized to a centralized set-up.

She is presenting a paper entitled “Realizing Excellence Through Human
Resources” at this workshop.
11
SPEAKER’S BIODATA
SHINYA YAMAMOTO
Founder and CEO
HR Fabula Co. Ltd,
Japan

Shinya Yamamoto is a well known experienced HR Consultant in Japan
and is also a professor at University of Tsukuba, Graduate School of
Business Science. He is a former Partner and a lead consultant of HR
consulting group at Pricewaterhouse Coopers Japan, with 20+ years of
experience in Organisation and HR consulting.

Shinya’s consulting experience includes HR strategy development, HR
policy and program development, organisation design, organisation
development,
HR
development
and
trainings
including
leadership
development, change management, culture change, start-up HR, HR
Transformation, and numerous experience in HR at organisation change
such as at merger and acquisitions. His clients include electronics
manufactures, automobiles, IT and communication, pharmaceuticals,
chemicals, retails, other services, banks, insurance and other financial
industries.

Shinya Yamamoto has written HR books and many articles on professional
magazines. He is a frequent speaker at HRM/HRD related conferences and
seminars in Japan and also outside of Japan. He has BS Engineering from
Keio University, and MBA from University of Illinois at Urbana-Champaign.
He is considered bilingual in Japanese and English.

He is presenting a paper entitled “Human Resource Best Practices among
Japanese Organisations” at this workshop.
12
SPEAKER’S BIODATA
LAU KA PUI BETTY
Global Learning Director
Uniliver,
Singapore

Betty Lau is the Global Learning Director of Unilever. She manages the day-today operations of Four Acres Singapore, a EUR 45 million Learning Center of
Unilever, opened in June 2013. The facility can accommodate a maximum of
450 participants and has 55 bedrooms on-site.

Manages 3 budgets; site operation budget of EUR 6 million, CAPEX budget of
SGD 8 million related to site facilities improvement and Program development
and delivery budget of EUR 15 million.

Drive efficiency and high service quality and manage 28 third party vendors who
provide services for the daily operations to the site. Design new and improve on
existing Core Leadership programs for Directors, VP and SVP levels associates.
Work closely with faculties from Accenture Leadership Institute to design a
revolutionary leadership program which aligns personal purpose of associates to
deliver positive business and societal impacts. This program is, currently being
delivered to the Top 100 Leaders in the company and starting in 2015, this will
be rolled out to the Top 650 Leaders over a 3-year period.

Provide coaching and support to in-country HR teams for the rollout of High
Potential and Watch Lister programs. Work closely with EDB to ensure delivery
of company’s commitment is met. Support EDB to realize their Home For Talent
Strategy by being their showcase and meet up with MNCs who have interest to
build their Learning Center in Singapore.

She is presenting a paper entitled “Creating a Meaningful Tracking and
Measurement Mechanism on Learning Programs” at this workshop.
13
MALAYSIAN
EXPERTS
14
SPEAKER’S BIODATA
JACKSON NG
Managing Director
Mastermind Training International,
Malaysia

Jackson Ng holds a masters degree from the University of Southern
Queensland (USQ) specializing in Human Resources Management. He is a
Certified Professional Trainer (CPT), a qualification he earned from IPMA, UK.
He is also a professional member of Malaysian Association of Professional
Speakers (MAPS).

Today, he is the founder and principal training consultant at Mastermind
Training International Sdn. Bhd. He is a very powerful, entertaining and
versatile speaker and is a certified Professional Trainers. He has authored 3
books entitled You are a Top Student (2004), Speak with Impact (2009) and
The New You (2013).

His competencies are in the areas of super salesperson mindset program,
train the trainers program, speak with impact program and total makeover
program. His early experiences in entrepreneurship, management, teaching,
training, counselling and sales and marketing provides him the credibility and
unique advantage to bring out the best in the participants.

He is presenting a paper entitled “The New You: Change for New Results” at
this workshop.
15
SPEAKER’S BIODATA
NOORLIZA NURUDDIN
Manager of Human Resource Management
Department
Ministry of Human Resources,
Malaysia

Noorliza Nuruddin has been involved in the field of Human Resource
Development (HRD) for the past twenty-four years. Having served a
multi-national corporation and a government-linked company in her previous
employment, Noorliza has diverse experience in training and development,
people development, strategic management and operational management. In
these areas, she provided both training and consulting services to
organisations in telecommunications, constructions, shipping, petroleum, IT,
manufacturing and government agencies.

She has lectured in both private and public higher institute of learning in
Human Resource Management, Human Resource Development and General
Management.

Noorliza Nuruddin believes in life-long learning as a powerful key to personal
transformation and that accepting the diversity of human is important
ingredient to team and organisational excellence.

She is presenting a paper entitled “Developing Malaysia’s Human Resources”
at this workshop.
16
SPEAKER’S BIODATA
NORA ABD MANAF
Group Chief Human Capital Officer
Maybank,
Malaysia

Nora Abd Manaf, is Group Chief Human Capital Officer, Maybank. Aside from leading the
People aspects of the ambitious transformation of the Maybank Group over the last 5+ years,
Nora is also actively engaged in the country’s financial and business employers’ circles in her
roles which include Chairman of the MCBA (Malayan Commercial Banks' Association),
Chairman of the Human Resource Management and Development Group (HRMDG) under
the sponsorship of IBBM and BNM (Bank Negara Malaysia) and Vice-President and Council
Member of the Malaysian Employers Federation (MEF). Recently, Nora was appointed for a
second term as a Council Member of the country’s National Labour Advisory Council
(NLAC). Nora was also last year elected into the HR 50 World Top 50 Human Resource
Professionals.

Prior to joining Maybank, she was with Standard Chartered Group for over 9 years, where
her last held position was the Head of Human Resources, Scope International (a wholly
owned subsidiary of Standard Chartered UK Plc). She has experience in getting a
government-cultured organization of over 15,000 employees to be ready to be fully
performance-based system and meeting Standard Chartered Bank’s performance and work
culture requirements, all within a comparatively tough environment characterized by the
complexities of high Union participation and a highly participative and demonstrative culture.

Nora is a qualified Chartered Accountant, and is registered with the Malaysian Institute of
Accountants (MIA). Nora also holds a post-grad certification in Human Resource
Development from Cornell University, and is a Gallup Strengths Level II Coach.

She is presenting a paper entitled “Talent Management: Driver for Business Sustainability” at
this workshop.
17
SPEAKER’S BIODATA
NURUL-HUDA MOHAMED AFANDI
Founder CEO
Thrift Solutions,
Malaysia

Nurul-Huda is a Chartered Accountant (Australia) and a Certified Information
Systems Auditor (CISA). A graduate from University of Melbourne, she started
her career in KPMG Information Risk Management, before moving to
PETRONAS Group Internal Audit. She escaped the corporate cage in April
2010, and is currently enjoying her freedom and exciting life as Founder CEO of
Thrift Solutions, specializing in Internet Marketing of Holiday Rentals and
Entrepreneur Workshops. She also served as Audit Committee of Malaysian
Government Officers Cooperative in 2013-2014.

She actively volunteers in several NGOs, is a Founding Member and 2014
President of Commonwealth Asia Alliance of Young Entrepreneurs (CAAYE); as
CAAYE President, she has spoken at Commonwealth Regional Senior Officials
Meeting, India; G20 Young Entrepreneur Alliance Summit, Sydney; International
Labour Organisation (ILO) Advocacy and Lobbying Training, Samoa; United
Nations Small Islands Developing States (UN SIDS) Youth Forum, Samoa; Child
& Youth Finance International (CYFI) Regional Workshop, Malaysia; and
Women in Entrepreneurship Workshop by US Embassy in Brunei.

Nurul joined JCI Petaling Jaya in May 2010. She was elected as VP Business
2011, Executive VP & JCI Youth Advisor 2012, President 2013 and now as
Immediate Past President 2014. She was recently appointed as 2015 JCI
Malaysia National Secretary General.

She is presenting a paper entitled “Development of Young Entrepreneurs” at this
workshop.
18
SPEAKER’S BIODATA
ZUKIFLI OTHMAN
Communications and External Affairs Manager
BP Asia Pacific (M) Sdn Bhd,
Malaysia

Zukifli Othman reports directly to BP as Malaysia Head of Country. He maintains
close links with leaders in the BP segments, regions, countries or functions who
are their clients. Stays informed about those units’ objectives and their political,
social, and economic environments.

ROI for communication and delivering business value is expected, in a cost/
budget constrained environment, where resources are stretched and the
audience relationships have become more demanding.

Proactively identifies issues where C&EA can help promote or protect BP’s
reputation and interests, taking into account BP’s experience in other similar
situations and responds promptly and effectively to requests for advice from
client leaders, adding value by combining business understanding with C&EA
expertise.

He serves as a member of the emergency response team, with rotating
responsibility to be on call. Manage communications for strategically sensitive
issues for the BP businesses and functions, e.g. reorganisations, divestments,
leadership team transitions and ensures the alignment with brand, values and
company policies.

He is presenting a paper entitled “Talent Management for Global Market” at this
workshop.
19
EMBASSY OF THE REPUBLIC OF INDONESIA
KUALA LUMPUR
No. 233 Jalan Tun Razak
Wilayah Persekutuan Kuala Lumpur
50400, Kuala Lumpur
Tel: 603-2116 4016/4017
EMBASSY OF JAPAN IN MALAYSIA
No.11, Persiaran Stonor
Off Jalan Tun Razak
50450 Kuala Lumpur, Malaysia
Tel: 603-2177 2600
Email: jis@kl.mofa.go.jp
EMBASSY OF REPUBLIC OF KOREA IN MALAYSIA
No. 9 & 11, Jalan Nipah, Off Jalan Ampang
55000 Kuala Lumpur, Malaysia
Tel: 603-4251 2336
Email: korem-my@mofa.go.kr
PAPUA NEW GUINEAN HIGH COMMISSION IN
KUALA LUMPUR, MALAYSIA
No. 11 Lingkungan Uthant off Jalan U-Thant
55000 Kuala Lumpur P.O. Box 13506
50812 Kuala Lumpur, Malaysia
Tel: 603-4257 5405
Email: kundukl@streamyx.com
20
PERUVIAN EMBASSY IN KUALA LUMPUR, MALAYSIA
Wisma Selangor Dredging, 6th. Floor, South Block
142-A, Jalan Ampang, P.O. Box 18
50450 Kuala Lumpur, Malaysia
Tel: 603-2163 3034
Email: embperukl@gmail.com
EMBASSY OF THE PHILIPPINES IN MALAYSIA
No. 1 Changkat Kia Peng
50450 Kuala Lumpur, Malaysia
Tel: 603-2148 9989
Email: klpe_malaysia@yahoo.com
EMBASSY OF RUSSIAN FEDERATION IN MALAYSIA
No.263, Jalan Ampang
50450 Kuala Lumpur, Malaysia
Tel: 603-4256 0009
Email: rusembmalaysia@yandex.ru
HIGH COMMISSION OF THE REPUBLIC OF SINGAPORE
Level 15, West Wing
The Icon, No.1, Jalan 1/68F
Jalan Tun Razak
50400 Kuala Lumpur, Malaysia
Tel: 603-2161 6277
Email: singhc_kul@sgmfa.gov.sg
21
TAIPEI ECONOMIC & CULTURAL OFFICE IN MALAYSIA
Level 7, Menara Yayasan Tun Razak, 200 Jalan Bukit
Bintang, 55100 Kuala Lumpur, Malaysia
Tel: 603-2161 4439
Email: teco@po.jaring.my
EMBASSY OF VIETNAM IN KUALA LUMPUR,
MALAYSIA
No.4, Persiaran Stonor 50450, Kuala Lumpur
Malaysia
Tel: 603-2148 4534
Email: daisevn@putra.net.my
MINISTRY OF FOREIGN AFFAIRS OF MALAYSIA
Wisma Putra, No 1, Jalan Wisma Putra, Precinct 2
62602 Putrajaya, Malaysia
Tel: 603-8000 8000
Email : webmaster@kln.gov.my
22
23
Layout Level 10
Global Competitiveness Division (GCD)
Malaysia Productivity Corporation (MPC)
A-06-01, Level 6, Block A PJ8
23, Jalan Barat, Seksyen 8
46050 Petaling Jaya,
Selangor Darul Ehsan,
Malaysia.
Tel: 603-7960 0173
Fax: 603-7960 0206
Email: GlobalCompetitiveness@mpc.gov.my
1800 88 1140
www.mpc.gov.my
24