Medical Office Administrative Assistant and Billing (includes CMAA)
280 hours/6 months/Instructor-Facilitated
Overview
The Medical Office Assistant portion of this program is designed to prepare individuals for entry-level
employment in areas such as medical biller and related occupations in the medical industry.
Graduates of this program will be employable by private health care practices, clinics and other health
care facilities. The Medical Billing portion is designed to prepare individuals for entry-level employment
in areas such as medical biller and related occupations in the medical industry. Graduates of this
program will be employable by private health care practices, clinics and other health care facilities. The
program teaches the students how to perform medical billing to submit claims to insurance companies.
This program includes the online study guide, practices exam, and CMAA exam voucher to sit for the
NHA Certified Medical Administrative Assistant (CMAA) Exam.
Outline
Complete Medical Terminology I
Complete Medical Terminology II
Medical Billing I
Medical Billing II
Health Insurance Specialist
Medical Office Assistant
Medical Administrative Assistant Certification
Pharmacological Compendium
Surgical Compendium
Medical Transcription Theory & Practicum
Lead Instructor (s)/Back-up Instructor
Dawn Moreno
Ana McNatt
Course Descriptions
HEAHAS1609009: Medical Terminology I
Medical Terminology is designed to provide a concise understanding of the language of medicine. After
an introduction to basic word patterns, the student is trained to take words apart and recognize the root
stem, prefixes and suffixes. Pronounce, spell and define medical terms in an environment where the
learner may see how the words are formed, and how they are used in context with actual medical
reports.
HEAHAS1609010: Medical Terminology II
In this course you will continue learning medical terminology and how it applies to medical reports. You
will have opportunity view outpatient and inpatient reports; and to hear and type medical words.
HEAHAS1609001– Medical Billing I
The complexities of billing require professionals who understand both medicine and the complete
spectrum of the reimbursement process. This course was written for those who are interested in either
learning or enhancing their understanding of the billing process. In this course you will be introduced to
the fundamentals of the billing process. Historical aspects of health care and important current medical
terminology are presented. Through scenario-based learning you will be asked to apply the practical
aspects of submitting claims. Finally, the course covers the processes for providing accurate and detailed
paperwork--to the patient, to the insurance company, and for the medical practice or hospital.
HEAHAS1609002– Medical Billing II
Medical Billing II expands on the information covered in Medical Billing I. This course takes the student
through collections, with an overview of coding and legal issues.
HEAHAS1609004 – Health Insurance Specialist
This course provides a basic knowledge of the integral pieces of claims processing, patient information,
the coding of that information, translating the codes to approved formats, and submitting them to the
payer. Those responsible for processing claims require a thorough knowledge of the insurance industry,
plan options, various carrier requirements for claims, and, of course, the state and federal regulations
and rules for processing.
HEAHAS1609005– Medical Office Assistant
This course provides the knowledge required to assume an administrative/entry-level management
position in a medical provider setting. Personal assets and necessary skills are discussed, along with
employment opportunities. Explore the five P's of provider, policies, procedures, patients, and privacy;
then learn about the software and equipment utilized in the modern medical practice.
HEAHAS1609014: Pharmacological Compendium
Pharmacology is the study of drugs and their interactions with living organisms. It is one of the oldest
branches of medicine. In this course, you will learn drug terminology; drug design, packaging, and
administration; and classification. Pharmaceuticals are listed by specialty, so you will have a clear
understanding of drugs that are prescribed for specific medical problems by-step instructions and
desired result checkpoints. The tasks provide ample opportunity for students to practice, apply, and
develop the skills covered in the course. A practice exercise and review questions are included at the
end of each lesson to measure progress and reinforce the skills learned. There is also a lab exercise at
the end of the course to provide further practice and review to reinforce the topics learned throughout
the course, and to help prepare students for the exam.
HEAHAS1609013: Surgical Compendium
If you plan to do broad-based hospital dictation, work for a transcription company, or work in a specialty
surgeon's office, you will need to understand surgical words. We have organized this surgical
compendium into surgical specialty sections. Within each section, you will find a listing of the anatomic
features typically encountered in the surgical processes, eponyms (proper noun names for those who
discovered a technique or a process or described it) and sample transcriptions. In the appendix of this
course, you will find a listing of various surgically-oriented tables, incision types, instruments, surgical
positioning, dressings, and sutures. This data should be a valuable reference in the future since a single
source for all of them in a succinct listing is very hard to find. In each section, the primary anatomic
features are provided, some of the techniques used, both generic and eponymic, and samples of
reports. The module design is for a quick reference when you are working on a specific type of surgical
report. It will be useful for nonsurgical specialty reports as well because they employ the same general
medical terms. This course also contains four hours of dictation for pronunciation specifics.
HEAHAS1609011: Medical Transcription Theory & Practicum
Virtually every encounter that takes place between a health care provider and his or her patient must be
put into written documentation. Generally, the information is recorded either onto tape or a digital
voice processing system. The dictated information is then listened to by a medical transcriptionist (MT)
who transcribes the report into either a hard copy or an electronic medical record using a computer and
a word processor. The course provides an introduction to inpatient and outpatient reports, 36 hours of
dictation with answer keys (85% hospital, 15% clinical) and a final practicum. Students are supplied with
the WavePlayer footpedal by ByteScribe and a 15 month subscription to Benchmark KB. Students who
pass with 90% are eligible to join our Jumpstart Internship program which provides real life work
experience.
Instructor Bio
Dawn Moreno, CLT
Dawn’s professional career spans the medical and legal transcription fields in addition to her expertise
as a copywriter and editor. She is a certified legal transcriptionist and has written for industry
publications including the Journal of Court Reporting. Her experience includes work in the legal scoping
& editing field and she has consulted for several legal & medical small businesses.
Dawn has also worked with online medical transcription programs for ten years, teaching and writing
course content. She has also worked as a medical transcriptionist and as a recruiter in that same field.
Dawn holds a degree with high honors in Human Services in addition to a PhD in religious studies.
Her driving force is helping adult learners reach their career goals. Dawn lives in the beautiful Southwest
United States with her husband and four kids.
Ana McNatt, CMT
Ana McNatt’s 30+ year professional career has spanned both the medical and legal fields. She has
worked in the legal field for 15 years – starting as a receptionist up to a paralegal and then for the San
Diego County Superior Court as a Judicial Assistant.
In addition Ana has spent 20 years in multiple positions within the medical field, starting as a nursing
school student and including experience as a clinical historian. She has worked as a medical
transcriptionist for 13 years and is currently a credentialed CMT.
An experienced instructor, she finds tremendous satisfaction in helping to train students to be
successful in their desired career path. Born in Arizona, Ana currently resides in San Diego with her
husband and is the proud mother of 4 children.