RSPE IT MANUAL RSPE SCHOOL COMPUTER UNIT IT support in RSPE is provided by the RSPE School Computer Unit. The School Computer Unit also acts as the school’s contact to the services provided by the University’s central IT department (ITS). LOCATION The School Computer Unit is located on level 4 of the Leonard Huxley Building, and is normally staffed between 9am and 5pm, Monday to Friday. REQUESTING HELP To request help with any IT related matter please use one of the following methods: Email your request to rspe.it@anu.edu.au OR drop into the School Computer Unit in person OR log in and place a job request on the ANU IT service desk http://servicedesk.anu.edu.au OR call 54321 and use options 2, 1, 3 ONLINE DOCUMENTATION More IT documentation can be found on the School Computer Unit website http://physics.anu.edu.au/scu and on the central ANU IT website http://services.anu.edu.au/information-technology ACCOUNTS Staff, students and official visitors are issued with a University ID. To activate your University ID account please visit the School Computer Unit, where you will be able to select a password to use. At this time your email account will also be activated. Your University ID account can be used to access many of the University’s online services as well as the wireless network, VPN, computer labs, etc. The university is in the process of phasing out other accounts in order to standardise on University ID as the single IT account on campus. You can change your University ID password at http://identity.anu.edu.au or by visiting the RSPE School Computer Unit. RSPE IT REGISTRATION FORM Before using the RSPE network or computers please ensure you have completed an RSPE IT Registration form, had it signed by your head of department and returned it to the School Computer Unit. The form is available as an appendix of this document. IT DOS AND DON’TS DO be aware of the RSPE acceptable usage rules. http://physics.anu.edu.au/scu/acceptable_usage.php DO ensure your machine is kept up to date and free from viruses. DO contact the RSPE Computer Unit if you need any IT help or advice. DO be aware of virus, scam and phishing emails. If in doubt ask the School Computer Unit for advice. DON’T share your login credentials, or allow unauthorised people to use the ANU network or resources. DON’T download or share any copyrighted or illegal material via the ANU network. File sharing protocols such as torrents are not an acceptable use of ANU resources and such use will not be tolerated. RSPE IT Manual Version 1.4 – 1/09/2015 Read more online: http://physics.anu.edu.au/scu 1 IT EQUIPMENT The school allows the use of both personal and ANU owned equipment within the school. MANDATORY ELECTRICAL SAFETY TAGGING ANU policy mandates all electrical equipment (both personal and ANU owned) must be tested and tagged by the RSPE Electronics Unit before being connected to the ANU electricity supply. If a device has not been tested and tagged by the Electronic Unit you will not be allowed to use the school network. MANDATORY EQUIPMENT INSPECTION AND NETW ORK REGISTRA TION All devices that are to be connected to the school network must be inspected by the RSPE School Computer Unit and given an RSPE ID. It is a requirement that all equipment has already been electrically tested and tagged, has working virus scanning software (and not be currently infected with viruses) and be up to date with all required updates. PURCHASING PROCESS AND REQUIREM ENTS Computers: It is required that you talk to the School Computer Unit prior to ordering any computer equipmentas The University has mandated for the purchasing of standard desktops and laptops through an ANU procurement process. Purchases outside of this arrangement will require and exemption process to be followed. The SCU can advise on both processes and provide customised quotes as needed. Printers and MFDs: The ANU has signed up to the Whole of Government contract for “Office Devices” this means that we are required to buy printers and MFDs through this contract and can be fined for not doing so. Please contact the RSPE School Computer Unit to access information on pricing and available models. Accessories and parts: The RSPE School Computer Unit can advise on the purchase of IT accessories and parts. SOFTWARE Please visit the RSPE School Computer Unit’s website http://physics.anu.edu.au/scu for information on purchasing software. If the software you are after is not listed, please contact the School Computer Unit. WIRELESS NETWORK The University’s wireless network is available in many parts of the school. You should connect to ANU-Secure which is encrypted and faster than the other networks. EDUROAM The ANU provides access to the eduroam wireless network for visitors whose home institution supports it. Eduroam may also be used by ANU staff and students while travelling to other institutions that support it. It is important to understand how to setup eduroam before traveling, unfortunately it is not possible to test it while still at the ANU. WIRED NETWORK The school wired network is available for use by registered users and devices. Please ensure you have signed and returned your SCU registration form and that your device has been checked and approved by the School Computer Unit (It should have an RSPE ID sticker) before attempting to use the RSPE wired network. Equipment can be registered with the school DHCP service for automatic configuration. Network usage is charged to the departments at the rate of $4.50 a Gigabyte. Non-work related downloading should be kept to a minimum. Illegal downloading or sharing of copyrighted material (software, music, TV, movies) will not be tolerated. In the case of illegal network use your network usage may be analysed and the relevant authorities may be contacted. RSPE IT Manual Version 1.4 – 1/09/2015 Read more online: http://physics.anu.edu.au/scu 2 EMAIL The ANU has outsourced it’s primary Email service to the Microsoft’s Office365 email system. LOGIN AND EMAIL ADDRESS There may be a delay of up to 24 hours between activating your university account and your Office365 account being ready for use. During this period you may experience an “Account does not exist” error. All staff, students and visitors are given a university email account based on their University ID in the form of u12345678@anu.edu.au additionally staff, visitors and postgraduate students are given a firstname.lastname@anu.edu.au alias that should be used as your primary ANU email address. Your username to access your Office365 email is your University ID PLUS “@uds.anu.edu.au” for example u12345678@uds.anu.edu.au NOTE: The addition of “uds” to the login, which does not form a part of your official ANU email address. Your password is your University ID password, the same one used to connect to wireless and to access your employment details via HORUS. W EBMAIL You can login to your Office365 webmail at http://outlook.com/anu.edu.au CHOOSING AN EMAIL CLIENT The recommended client to use with Office365 is the latest version of Outlook. Outlook is available at no cost for all ANU owned computers. It is also possible to use an IMAP client to connect to Office365 but it is not recommended because of performance and compatibility issues. KNOW N ISSUES IMAP clients should change their sent folder to “Sent Items” to match the outlook and webmail standard. Apple Mail has some pretty severe incompatibilities with Office365. To have an effective calendaring experience you must use Outlook on your computer and an Activesync connection on your mobile device. Be aware that Activesync may grant Microsoft and ANU remote admin and wipe control over your mobile device. VACATION MESSAGES If you wish to have a vacation message while you are away from the office it is important to put this up yourself before going away. This can be done via Outlook or the webmail interface. PRINTING Departments have their own printers for general use. Instructions for installing printer drivers for many of these are available from the School Computer Unit website. The School Computer unit provides a high quality colour A3 printer and an A0 poster printer for special purpose use. Departments are charged for prints on the School Computer Unit Printers. Printing is not possible from the ANU wireless network. COMPUTATIONAL SERVERS The School Computer Unit runs a small number of computation Linux servers available for running small scale computational jobs. If you require an account to access these machines please indicate this on your RSPE IT Registration Form. Large scale computational work can be carried out on the NCI supercomputer facilities. http://nf.nci.org.au RSPE IT Manual Version 1.4 – 1/09/2015 Read more online: http://physics.anu.edu.au/scu 3 Once tested and tagged take the new computer to the SCU for network access When the new computer arrives take it to the Electronics Unit for electrical safety tagging Follow the RSPE IT procurement process chart Take your personal computer to the SCU for network access Take your personal computer to the Electronics Unit for electrical safety tagging No Are you here for longer than 2 weeks? Yes All long term visitors and staff are required to have a University ID. Talk to your DA or HR Yes Yes No You are done No Do you need to order a new computer? No Do you need to connect a personal computer to the ANU network? Do you have a University ID? Yes Have you completed an RSPE IT Registration form? Start Yes No School Computer Unit can issue your University ID password which can be used to access the ANU wireless network Please complete an RSPE IT Registration form and return it to the SCU Visit the SCU for a customised quote on Dell’s business range Dell Ordering instructions available at http://physics.anu.edu.au/scu/software/ Software Apple Prepare a business case for not using a preferred supplier and contact the SCU for approval Other Accessory Contact the SCU to discuss options Select a model from Apple’s range and contact the SCU for a customised quote Contact the SCU to access the Whole of Government Contract for printers and MFDs Printer / MFD What type of hardware? Hardware Computer Which manufacturer? What do you want to buy? Start Surname: Given Names: Department: Internal Phone Number: Univeristy ID (if available): Status at RSPE: Staff Postgraduate Student Visitor Undergraduate Student Estimated Date of Departure: (Visitors Only) Account Type: Linux (comp machines) Network Access Only Other: Special Requirements: Applicant to read and sign: I have read and understood the document ‘IT Services (General Conditions) Order’ and agree to abide by the conditions therein. http://physics.anu.edu.au/scu/acceptable_usage.php Signature: Date: Head of Department to sign: Signature: SCU Use Only: Date: - Will be returned with User Account details. Username: Password: Please change your password as soon as possible at https://physics.anu.edu.au/passwd University ID and ANU email account If you are an employee or postgraduate student you are eligible for an ANU email alias of the form firstname.lastname@anu.edu.au in addition to your u4555555@anu.edu.au address. Please speak to RSPE IT Support to organize the creation of your ANU email alias and to issue you a password for your university ID. Instructions on Office365 email http://physics.anu.edu.au/scu/documentation/email-ANU.php