Service Improvement Goal Example
Goal
Be Specific
Improved Goal
Make it Measurable
Better GOAL
Make it Time-bound
SMART GOAL
Is it Achievable:
Is it Relevant:
My team will improve our reputation with our internal clients
What will you do to improve the reputation?
Through streamlining our client support processes and focusing
on relationship building we will improve our reputation with
internal clients
What can I measure about this goal? How will you know I
achieved my goal?
In order to improve our service and subsequently our
reputation with internal clients we will developing a process
that streamlines our client support model and mandate all our
staff take a relationship building training class.
When will you complete this goal? What milestones?
In order to improve our service, and subsequently our
reputation with internal clients, we will develope a process that
streamlines our client support model by the end of the summer
and mandate all our staff take a relationship building training
class by December 2014.
Do I have the resources to do this? (taking training costs time and
money)
Yes because service level was identified as a significant issue in
the employee engagement survey with regard to our area.
New Initiative Goal Example
Goal
Be Specific
Improved Goal
Make it Measurable
Better Goal
Make it Time-bound
SMART GOAL
Is it Achievable?
Is it Relevant?
I will make an effort to partner with other departments.
Why do you want to partner with other departments?
What will you achieve by partnering with other departments?
What kind of work do you hope to partner on?
I will partner with other departments on program development
related initiatives in order to diversify my program portfolio
and improve the breadth of offerings to our students.
How will you measure your success? When will you know this
task is complete?
In order to diversify my program portfolio, I will partner with
other departments and complete on 2 cross-department
program development projects that will improve the breath of
offerings to students.
When will the projects be complete? What milestones can you
measure?
In order to diversify my program portfolio, I will partner with
other departments and complete on 2 cross-department
program development related projects that will improve the
breath of offerings to students. The project plans will be in
place by September 2014 and both projects are to be completed
by June 2015.
Do I have the support of the other departments? Do I have the
resources to complete the projects? Are the timelines realistic?
Yes, building campus connections helps us build a One University
culture and improving programs ties back to the Third Century
goal of enriching the quality of learning.
Research Goal Example
Goal
Be Specific
Improved Goal
Be more Specific
Make it Measurable
Better Goal
Make it Time-bound
SMART GOAL
Is it Achievable?
Is it Relevant?
I want to increase resources available for research in my
department
What needs to happen to increase the resources?
I want to secure funding to increase resources in my
department
What steps need to be taken to secure funding?
How will I measure my success?
I will increase our research funding by 25% through identifying
and applying for 2 high priority grants.
When will you do this?
I will increase our research funding by 25% through identifying
and applying for 2 high priority grants by Sept 2012.
Is it likely we will secure the funding by applying? Do I have a
back-up plan to get funding?
Yes, because it fits with the University’s research goal
Teaching Excellence Goal Example
Goal
Be Specific
Improved Goal
Be more Specific
Good Goal
Is it Measurable
Better Goal
Make it Time-bound
SMART GOAL
Is it Achievable?
Is it Relevant?
My goal is to increase the Student USRI ratings for our faculty.
What specific areas do you want to improve?
My goal is to increase percentage of USRI completed and higher
ratings related to overall quality of instruction.
Is this really 2 separate goals? How can you make the goal
around the actions required as well as the outcome?
My goal is to support the improvement of the teaching skills of
our faculty members resulting in higher scores on the USRI
related to quality of instruction.
What percentage increases are you looking for? How will you
know this goal is achieved? How will you achieve the goal?
My goal is to support the improvement of the teaching skills of
our faculty members leading to 20% more student selecting
“excellent” on the question rating overall quality of instruction.
I will support this goal through running a weekly “teaching
excellence” lunch and learn series for the faculty and ensure
this priority is well communicated all faculty members.
When do you expect to see these results? What milestones can
you measure?
My goal is to support the improvement of the teaching skills of
our faculty members leading to more student selecting
“excellent” on the question rating overall quality of instruction.
This will result in a 3-7% increase a year and subsequently an
overall increase of 20% within 3 years. I will support this goal
through running a weekly lunch and learn series for the faculty
until the end of the year and ensure this priority has been well
communicated to all faculty members by fall 2012.
Yes, I have resources (Leadership Development Center, and
Center for Teaching Excellence, time can be devoted at faculty
meetings)
Yes, the University currently has a focus on enriching the quality
of learning as outlined in the Third Century strategy.