COMMERCIAL MEDIATION COURSE
This course is specifically designed to focus on conflict management in the workplace. It offers a comprehensive blend of conflict management techniques, styles and theories as applied in mediation competency
training. Trainers utilise interactive role-play, peer-discussion, constructive individual coaching and feedback to course attendees. On completion of the course and its various components, course attendees will
receive a certificate as endorsed by the NWU and DFM (Pty) Ltd respectively.
Presenters
Mr Alfred Wolpe
Longstanding practitioner, course presenter and pioneer of Mediation, Johannesburg
Served as a judge at the International Chamber of Commerce’s International Mediation Competition,
2011
Mrs Jacqueline O’ Brien
Practitioner and Course Presenter of Mediation, Johannesburg
Ms Felicity van Vrede
Attorney, Mediator and Lecturer, NWU, Potchefstroom
All the trainers are drawn from an experiential field of specialisation and knowledge to ensure that each
and every course attendee is exposed to comprehensive skills training.
Certification
This course is also acknowledged with the Health Professions Council of South Africa (HPCSA) to which a
maxim of 20 CPD/CEU points has been awarded.
Who should attend?
HR and IR Managers and Practitioners, Industrial Psychologists, Professional Assistants and Candidate
Attorneys, Managers and Supervisors, Public Sector Officials, and Union Representatives.
Course Dates and Centre
16 till 20 May 2011
NWU, Potchefstroom
22 till 26 August 2011
NWU, Potchefstroom
21 – 25 November 2011 NWU, Potchefstroom
LIMITED seats are available!
Innovasie deur diversiteit
TM
NORTH-WEST UNIVERSITY
YUNIBESITI YA BOKONE-BOPHIRIMA
NOORDWES-UNIVERSITEIT
POTCHEFSTROOM CAMPUS
COURSE OUTCOMES
Day 1
1.1 An introduction to conflict in the workplace
1.2 Conflict mapping and mode assessment
1.3 Introducing mediation as an intervention in the
workplace
1.4 Mediation at play: Creating and negotiating an
environment of trust and co-operation
Day 2
2.1 Skills and technique training:
facilitation, negotiation,
communication and mediation
2.2 Dealing with impasse / deadlock and
intractability
2.3 Inter-cultural sensitivity and mediation
in the workplace
Day 3
3.1 Bargaining and generating options for
Settlement agreements or
Memorandums of Understanding
3.2 Interactive role play and case study
3.3 Constructive individual feedback and
coaching
Day 4
4.1 The mediator: code of conduct and ethics
4.2 Interactive role play and case study
4.3 Constructive individual feedback and coaching
Day 5
5.1 Interactive role play and case study
5.2 Constructive individual feedback and coaching
5.3 The future of mediation in South
Africa and internationally
COMMERCIAL MEDIATION COURSE APPLICATION FORM
Surname
Full names
Email address
Office telephone
Cell number
Employer
Employer address
Position
Professional history
Relevant skills
Previous experience/involvement with mediation (where applicable)
Please indicate the course dates you intend attending (mark with
16 – 29 May 2011
22 – 26 August 2011
21 – 25 November 2011
Course fees are R12
500,00 which includes course material and lunches.
× in the corresponding block)
PAYMENTS IN THE FORM OF AN ELECTRONIC TRANSFER TO BE MADE:
ABSA Bank
Account number: 670642313
Branch code: 632005
Reference: “Commercial Mediation” + your initials and surname
The completed application form and proof of payment can be faxed or email to 018 299 1393 or
marianna.hoeksema@nwu.ac.za
For any further enquires and/or assistance please contact Mrs Marianna Hoeksema at
018 299 1342 or Mr Alfred Wolpe at 083 560 4994 or per email at mediators@executivemail.co.za
TERMS AND CONDITIONS
1. Our current standard terms and conditions of business apply and are available upon written request. These terms
and conditions supersede all previous versions thereof.
2. North-West University (NWU) reserves the right to refuse admission to any course offered, without explanation
and/or if any payment is outstanding as at the commencement of the course and/or if any of NWU’s terms and
conditions are not fulfilled or fully complied with by any attendee/(s), no refund of any monies, already paid, will
be considered in these situations and the FULL balance of any monies owing will, without further notice, become
immediately due, owing and payable. Should monies already paid over not be sufficient to cover these amounts
the balance of the amount owed will become immediately claimable, due and payable without any further notice.
3. The number of applicants is strictly limited and acceptance of suitable candidates will be on a “first come first
serve” basis and confirmed only after receipt of a completed application form and the relevant payment/s in full by
NWU. In the event of the course being oversubscribed, candidates will be informed and upon receipt of written
instructions to NWU, can either have their full deposits refunded or carried over to the next available course.
4. Cancellations will ONLY be accepted in writing, up to 30 (thirty) business days prior to the commencement of the
selected course in order to qualify for a full refund from NWU. Upon receipt of written instructions to NWU,
candidates can have any monies already paid, either refunded or carried over to the next available course. Proof of
such cancellation will only be by way of a written acknowledgment by NWU.
5. A cancellation fee of 50% (fifty percent) of the FULL course cost will be levied upon any cancellation received by
NWU between 30 (thirty) and 15 (fifteen) business days prior to the commencement of the course. Should any
monies already received by NWU not be sufficient to cover the 50% (fifty percent) levy, the balance of the amount
owed will become immediately claimable, due and payable without any further notice. Upon receipt of written
instructions to NWU, candidates can have the balance of monies already paid, after the deduction of the
cancellation fee, either refunded or carried over to the next available course. Proof of any such cancellation will
only be by way of a written acknowledgment by NWU.
6. Cancellations received less than 15 (fifteen) business days prior to the commencement of the course will result in
the full forfeiture of all monies already paid and the FULL balance of the course. Should any monies already
received by NWU not be sufficient to cover the any outstanding amounts then balance of the amount owed will
become immediately claimable, due and payable without any further notice.
7. None attendance of the course will result in a forfeiture of all monies already paid and the FULL balance of the
course fees and any outstanding monies will become immediately due, owing and payable. Should any monies
already received by NWU not be sufficient to cover these amounts, the balance of the amount owed will become
immediately claimable, due and payable without any further notice.
8. At NWU’s sole discretion suitable replacement candidates will not be unreasonably refused admission, but is
subject to the timeous receipt of a completed and signed application form from the replacement candidate stating
who will be replaced and their written undertaking to settle all and any outstanding monies.
9. NWU reserves the right to cancel or postpone any course/(s). In the unlikely event of such a cancellation,
candidates will be informed accordingly and upon receipt of written instructions from the attendee, either have
their full deposits refunded or carried over to the next available course.
10. NWU reserves the right to change facilitators and/or course content and/or materials at any time at their sole
discretion.
11. NWU reserves the right to change the venue or the hours/days over which the course is run at their sole discretion.
12. Delegates by their signature hereto, warrant that they have no criminal record.
13. All course attendees will be notified of their acceptance and NWU is not liable for any costs incurred by attendees
should the course dates be changed or cancelled, delegates are advised not to make any bookings before
confirmation of the course is received in writing from NWU.
14. Course dates and confirmation of the course will be subject to a minimum of 8 (eight) participants in NorthWest/Johannesburg vicinity and 30 (thirty) participants in other areas.
15. It is the responsibility of the applicant to inform and confirm, in writing, any special dietary requirements at least 7
(seven) working days before the commencement of the course and ensure that they are in receipt of such written
confirmation of their notification from NWU. NWU will not be responsible for any special dietary requirements
should this not be adhered to.
16. It is the applicant’s responsibility to ensure they have made and will remain entirely responsible for all and any
arrangements including but not limited to transport and accommodation arrangements and the entire cost
thereof.
17. NWU may change these and/or any other terms and conditions at NWU’s sole discretion or when NWU deems it
necessary and the obligation to obtain the most recent terms and conditions remain with the individual/(s) who
may apply for the latest current terms and conditions to NWU in writing.
18. NWU does not act as an agent for any other party/(ies) and/or organization nor takes any responsibility for any
registration, examination/(s), testing, accreditation or dealings, whether monetary or otherwise, with any other
party/(ies) and/or organizations of what so ever nature. The cost of any accreditation/examination/testing done by
NWU will be paid for in full and be for the sole account of the party applying for such services.
19. All courses split over weekends do NOT include any facilitation or classes on these weekends and it is the
attendee’s responsibility to provide for their own needs over this “free time”. This stipulation also covers any
public, school, religious and other “holiday” periods during which NWU does not facilitate learning/classes.
20. NWU reserves the right to make audio recordings, take pictures, video’s and video clips and other media
recordings and/or take notes and/or other use any recording methods they deem necessary at the training sessions
(collectively referred to as recordings), these recordings will remain the sole copyright material of NWU and all
persons so recorded give their irrevocable permission for NWU to use this material in any way that NWU at their
sole discretion deem suitable, this includes but is not limited to use for assessments, assignments, publicity,
teaching aids and course quality control purposes.
21. All material submitted, discussed or publicised by any person at any time remains the copyright material of NWU
and all persons who submits or publicizes such material gives their irrevocable permission for NWU to use this
material in any way that NWU at their sole discretion deem suitable, this includes but is not limited to use for
assessments, assignments, publicity, teaching aids and course quality control purposes.
22. All of NWU’s material and/or any intellectual information discussed, publicised or distributed to any person/(s)v
and/or party/(ies) remain NWU’s sole copyright material and no usage or any other sort of agreement is created
between NWU or any other person/(s) and/or party/(ies) by NWU’s act of publicising or distributing any such
material and NWU’s copyright, standard confidentiality and/or non disclosure agreement/(s) will apply to all and
any material.
23. A bound, hard copy learner’s guide will be made available to the courses attendee at commencement of any
course at the then current cost of such material as established by NWU, at their sole discretion, this must be paid
together with any course fees and/or outstanding monies prior to the commencement of the course.
24. Basic entry requirement: All literate persons with a working understanding of English. The course is conducted in
English and the course material is only available in English. A basic understanding of workplace conflict and
labour legislation is presumed. All media is supplied in electronic format in English only.
25. Any party who is attending any event with which NWU or any party acting on behalf of/for NWU is presenting
any activity hereby irrevocably indemnifies NWU or anyone/anybody else associated with NWU in any such activity
against any claim of whatsoever nature, whether such claim arises from any member of the public/course
attendee/any other person involved in any activity/(ies) in which NWU may be involved whether on our premises or
at any other venue.
26. The course fee does not cover any certification, accreditation and/or membership of any organisation/(s). Any
accreditation and examinations are conducted at additional costs to the course costs and must be borne and paid
for in full to the relevant examining body/(ies), by the applicant.
These terms and conditions as well as the current application form supersede all previous versions thereof.
I, ……………………………………………………………………………………………… irrevocably acknowledge that
the organizers and/or NWU may reschedule this training should this not be, in their sole opinion and discretion, be
adequately subscribed to.
ALL “HARD COPY” COURSE MATERIAL HANDED OUT TO ATTENDEES ON COURSE REMAINS THE PROPERTY OF THE
NORTH-WEST UNIVERSITY, POTCHEFSTROOM. BY MY TRANSMITTING/HANDING OVER AN APPLICATION FORM,
EITHER COMPLETED OR PARTIALLY COMPLETED, BY WAY OF FACSIMILE, EMAIL OR BY WHATSOEVER OTHER MEANS,
WITH OR WITHOUT A SIGNATURE AND/OR INITIALS ATTACHED THERETO, MEANS THE ATTENDEE IRREVOCABLY
UNDERTAKES TO BE BOUND BY OUR TERMS AND CONDITIONS OF BUSINESS AND ALL OTHER CONDITIONS STATED
HEREIN.
Signed
in
………………………………………………………………..
…………………………………………………………………….. 2011.
…………………………………………………………..
(Signature of Course Attendee)
on
this
the