DEALER SERVICES REPRESENTATIVE SUMMARY: Cutting edge clean technology company is seeking a talented member to provide our retailers exemplary support. TITLE: Dealer Services Representative LOCATION: Brooklyn, New York HOURS: Full-­‐time REPORTS TO: Director of Sales START DATE: ASAP COMPENSATION: Salary is competitive with other fast-­‐growing startups plus company equity, a profit-­‐based bonus plan, and generous benefits. OPPORTUNITY TO MAKE AN IMPACT: BioLite is looking for a highly motivated self-­‐starter who is excited about taking the next step in his or her career at a fun, fast-­‐paced, socially conscious startup environment. Reporting to the Director of Sales, the Dealer Services Representative will deliver class-­‐leading customer support to all of our retailers and distributors worldwide—from receipt of order, to processing, to follow-­‐up support. This is an exciting opportunity to play a vital role within BioLite. Our retail and corporate clients are key to our development, and this job is an opportunity to grow both channels. KEY ACTIVITIES: • Ensure Proper Execution of all Wholesale Orders: Ensures that all hard orders are received, entered, shipped and invoiced in a timely, accurate manner. This includes: managing the wholesale channel’s various global order pipelines; reviewing and entering orders, projecting and communicating delivery timelines; ensuring that freight terms and routing guides are kept up to date and followed at the warehouse; communicating and facilitating resolution of quality issues; and communicating inventory shortfalls and delays. • Provide Exceptional Service to Respective Accounts: Works closely with the sales team and assigned account contact to ensure the accuracy of orders so as to minimize order revisions and cancellations. Maintains account information in CRM and handles day-­‐to-­‐day logistical communications with domestic and international accounts. Tracks corporate customer complaints and product defects for trends. Reports information throughout organization and tracks resolutions. • New Account Set-­‐up/SKU Maintenance: Acquires and distributes product specifications (e.g. individual weights and dimensions, case pack weights and dimensions, UPC’s, MOQ’s, Container Qty., Pallet Qty.). Assists with asset gathering and account set-­‐up documents. Maintains vendor document requirements. Adds additional SKUs to account portals, whenever necessary. • Compliance Monitoring: Ensures all existing customers adhere to BioLite selling terms and conditions. Monitors broader selling community for unauthorized sales or brand use. • Order History Reporting: Compiles weekly reports through both BioLite internal systems and vendor portals (where applicable) to provide sales force with sales trends and buying habits. • Facilitate Credits and Merchandise Returns: Works with customers to resolve product issues. Coordinates credit memos, issues RMAs, and resolves shipment coordination for product replacements, where necessary. REQUIRED QUALIFICATIONS AND EXPERIENCE: • Experience in Customer Service, preferably in a B2B dealer, consumer products or retail environment. Sales experience desired. • Tech savvy and eager to implement innovative technology and tools to enable efficient order management, reporting, and customer support. • Experience with and/or desire to learn corporate sales, domestically and internationally. • Eagerness to work collaboratively and brainstorm with a tight-­‐knit, hardworking community of professionals. • Has the sense of humor, proactive approach, and work ethic necessary to thrive in a fast-­‐moving, team-­‐oriented company. DESIRED SKILLS AND TRAITS: • Prior experience working within QuickBooks, CRM and EDI systems a strong plus. • Highly proficient in Excel, including building and manipulating pivot tables. • Familiarity with company products and with the outdoor industry a plus. • Detail and process oriented, enthusiastic, well-­‐spoken, eager to learn. ABOUT BIOLITE: BioLite is a dynamic, rapidly growing, and profitable social enterprise that develops, manufactures and markets consumer energy products for off-­‐grid communities around the world. Over the last three years, our team has tripled, and sales have increased each year. Since 2012, we have launched ten products, and we expect to launch more than ten products in 2016. Our business serves two distinct markets: 1) developing world families living in energy poverty, and 2) outdoor enthusiasts seeking fuel-­‐independent cooking, lighting and off-­‐grid power. We address these markets simultaneously through parallel innovation: by incubating core technologies that can serve users in both markets, we are able to re-­‐invest near-­‐
term revenue to solve long-­‐term, high-­‐impact problems. Developing World: Half the planet still cooks on indoor open wood fires and the toxic smoke they emit kills nearly 4 million people every year, twice as many as malaria. BioLite has developed an advanced, affordable, clean-­‐ burning stove that combines unprecedented emissions reductions with economically valuable electricity generation. The HomeStove™ is capable of reducing indoor smoke by more than 90% while cutting fuel use in half. By providing our largely off-­‐grid customers with the ability to charge cell phones and LED lights, our stoves create economic incentive for purchase and continued use, ensuring sustainable delivery of our health and environmental benefits. Funded by the company’s profits and the generous support of the US Department of Energy and USAID, BioLite is currently conducting large-­‐scale HomeStove™ pilot programs in India, Uganda, and Ghana. We aim to fully commercialize the product in the near future. Outdoor and Emergency: BioLite has quickly emerged as a leading innovator in the personal energy space. Whether camping in the backcountry or toughing it out during a power outage, our core technologies allow people to cook meals, boil water, light their way and charge their electronic devices using nothing but the sticks and twigs collected around them. Our CampStove, along with its accessories, offers a green alternative to petroleum cooking, combining the speed and reliability of an advanced stove with the appeal of a traditional campfire. The product’s power generator keeps users connected when it matters most. Our product roadmap has exciting new innovations, which will continue our expansion in the Outdoor and Emergency markets, allowing people to create, store and share energy in any situation they find themselves. Our products are now in over 70 countries worldwide and are found in all major outdoor retailers, including REI, EMS, and Bass Pro Shops. Please submit your resume and cover letter to jobs@biolitestove.com and include “Dealer Services” in the subject line. Company is not accepting candidates via recruiters.