Information Technology Lifecycle
Management
On Demand Insurance Business Problems
1.
2.
3.
4.
5.
6.
7.
We lose customers because we process new policy applications too slowly.
Our claims processing is time-consuming and inefficient.
We need to do a better job of attracting new customers.
We need our employees to be more productive.
We need to grow revenue in existing accounts, and by partnering.
Our development teams are always behind schedule and over budget.
We need to gain maximum efficiency out of our IT infrastructure.
On Demand Insurance
CEO
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1
Information Technology Challenge for an On
Demand Business
Poor visibility, lack of cohesion across domains
Business
Poor
visibility of investments
of valuable information
Blind decision-making
Lack
Business
Operations
Development
Inability
to rapidly deploy
applications
Inefficient problem resolution
process
Inadequate service levels
Overwhelming
complexity
time pressure
Uncontrolled change
Relentless
Operations
Development
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On Demand Business Need New Efficiencies
Business
Business
Recognize the value of aligning these three domains
Operations
Operations
Development
Development
On Demand business must rise to a new level of efficiency by….
1. Align business objectives with the IT infrastructure
2. Deliver high quality applications on time and under budget
3. Operate the IT infrastructure at maximum efficiency
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2
Achieve Optimized IT Investment Decisions Align Priorities, Projects, People within Your Enterprise
Business
Align IT with your business
Operations
Balance portfolios, prioritize investments
Development
IT &
Executive
Leadership
Align resources with strategic objectives
Make timely, informed decisions
based on accurate project data
Ensure best practices are repeated
Project &
Program
Managers
Input and track time and expense
Leverage reusable process templates
for collaboration and communication
Practitioners
Generate accurate data
Development and
Operations Environments
5
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Achieve the Most Efficient Software
Development Process - The Four Imperatives
Business
Integrated Lifecycle Development &
best Practices in motion !
Analyze
Operations
Design
Code
Test
Development
1. Develop Iteratively
2. Focus on Architecture
3. Continuously Ensure Quality
4. Manage Change and Assets
Iteratively = to perform multiple times
30 years of Best Practices!
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3
Achieve the Most Efficient Software Development
Process - Continuously Ensure Quality
Business
Attention to
quality should
begin here
Operations
Attention to quality
often begins here
Iterative Process
Development
C
O
S
T
Build in quality from the beginning
Automate testing
Bridge development, testing and operations teams
Analyst
Define
Architect
Developer
Design
Code
Tester in
Tester in
development operations
Functional
Performance
Integrated Iterative Testing
7
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Achieve the Best Deployment Practices with
Provisioning and Orchestration
Business
Operations
Provisioning
and
Orchestration
Development
Sense
100
Respond
“If a test environment
needs a server,
provision additional
capacity”
“If peak server utilization
> 75%, provision
additional capacity”
Shared
Server Pool
50
100
50
Dynamically or manually provision capacities based on business
priorities
Optimize IT infrastructure to meet business demands
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4
Achieve Optimal Operational Control with
End-to-End Application Management
Business
Event
Operations
Development
Event
Business View
Event
analyze
Event
– Applications
– Processes
– Business impact
Service
Level
Objectives
Availability
Response Time
Utilization
IT
Resource
View
Monitor with event correlation to pinpoint and resolve problems automatically
Define business views and service levels to meet business objectives
Resolve transaction problems before they affect end-users
9
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IT Lifecycle Management Future Directions
Completes the unified Lifecycle Management process to align IT management
across domains.
On Demand Business
Process
Six Sigma, CoBIT, Baldridge
Technology
On Demand Operating Environment
Business
Business Driven Development
IT Service Management
Process
Tivoli Unified Process (ITIL-based)
Technology
Change and Configuration
Management Database (CCMDB)
Process Managers
Operations Development
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Process
Rational Unified Process
Technology
Software Development Platform
10
5
The Complete Picture –
Who Can Do IT Lifecycle Management
Only IBM offers complete Lifecycle Management
Govern IT
Develop
Test
Deploy
Manage
= full support
= partial support
= no support
Source: IBM Competitive Project Office Research, 2005
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Fatal Flaws for Mercury
Incomplete and inefficient Lifecycle Management!
Govern IT
Develop
IT Governance Center
Test
Quality Center
Performance Center
Deploy
Manage
Business Availability Center
= full support
= no support
= partial support
1.
2.
3.
4.
5.
6.
Separate non-integrated independent modules for portfolio management
No integrated business driven development lifecycle
No support for automated provisioning to deploy an efficient and flexible test and
production environment
No support for dynamic provisioning to optimize IT asset utilization
No smart agents that can sense accurately and can take corrective actions
No event correlation to intelligently pinpoint a problem
Source: IBM Competitive Project Office Research, 2005
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Fatal Flaws for Microsoft
Incomplete and inefficient Lifecycle Management!
Govern IT
Project
Project Central
Visual SourceSafe
SQL Server
Develop
Test
Visual Studio.NET
Visio for Enterprise Architects
Visual SourceSafe
Project
Deploy
Systems
Management
Server
Manage
Microsoft
Operations
Manager
Automated
Deployment
Services
= full support
= partial support
1.
2.
3.
4.
5.
6.
Many products, loosely coupled attempting to achieve portfolio management
No integrated business driven development lifecycle
No support for dynamic provisioning to optimize IT asset utilization
No service level management
No transaction management and diagnostics tools
Windows support only
Source: IBM Competitive Project Office Research, 2005
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DEMO: On Demand Insurance Apply for Policy
Application
Login/Logout
View Insurance
Information
Request Informal
Quote
Request Quote
On Demand
Insurance
Customer
View Quote
Details
Claims
Information
On Line Payment
for Insurance
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On Demand Insurance – Information Technology
Lifecycle Management Solutions
Analyze, Design, and Develop Solutions
Govern IT Solutions
IBM Rational Portfolio Manager
Manage Change and Ensure Quality
IBM Rational ClearQuest
IBM Rational Application Developer
IBM Rational Manual Tester
IBM Rational Functional Tester
IBM Rational Performance Tester
IBM Rational Problem Resolution TK
IBM Rational Performance Optimization TK
End-to-End Application Management
IBM Rational Unified Process
IBM Rational Software Architect
IBM Rational RequisitePro
IBM Rational ClearQuest
IBM Rational Application Developer
IBM Rational ClearCase
Accelerate Deployment
IBM Tivoli Provisioning Manager
IBM Tivoli Intelligent Orchestrator
IBM Tivoli Configuration Manager
IBM TotalStorage Productivity Center
with Automated Provisioning
IBM Tivoli Business System Manager
IBM Tivoli Service Level Advisor
IBM Tivoli Enterprise Console
IBM Tivoli Monitoring Family
IBM Tivoli Monitoring for Transaction Performance
IBM WebSphere Studio Application Monitor
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Are Your Customers Demanding?
Rebecca: The demanding customer commercial goes here
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