Instructor: David Diehl david.diehl@duke.edu Office Hours: Wednesdays 2:30 pm - 4:30 pm or by appointment 223 Gross Hall Organizations and Management Sociology 355 Fall 2013 Time: Mondays and Wednesdays 4:40 to 5:55 Location: Old Chemistry 116 This is a survey course designed to provide an overview of the development of the modern organization and of organizational analysis as a field of study. While primary focus will be on for-profit firms, we will also look at complex organizations in other sectors such as schools and voluntary associations. The goal of this course is to provide students with a theoretical “toolkit” to help them understand different perspectives on how organizations work, how they fail, how they should be managed under rapidly changing conditions and how they connect to other aspects of the social and cultural world. Drawing on case studies and contemporary and classical organizational theory, students will learn to think critically about the many organizations in the world around them, as well as learn practical skills for engaging with them. Class Information • Syllabus, reading material (additional to the required book), announcements, and assignments are all listed on Sakai. • Lecture slides will be posted on Sakai immediately before class begins. Requirements • Attendance and participation in class sessions are required. See grade instructions for further specifications of related requirements. • Students should prepare for each session by reading all articles. Reading material, except for case studies and the required book, will be available on Sakai. • To assist in this preparation, students should submit short daily reading commentaries, phrased in the form of questions, based on the reading material. Details below. • Students should choose a particular organization to follow throughout the semester. • A mid-term paper based on applying class readings to this organization due Oct 21. • A final paper, topic to be distributed in advance, due Dec 6. • All work must be submitted in person at the beginning of the class period. • Submitted work will be graded. Any late submission will result in grade penalty. Grading: • 15% Daily Responses • 25% Midterm Paper • 35% Final Paper • 25% Attendance and participation in class discussions and in-class quizzes 1 Reading Materials: Bolman, Lee G. and Terrence E Deal. 2008. Reframing Organizations: Artistry, Choice and Leadership (4th edition), John Wiley & Sons. Harvard Case Study website: https://cb.hbsp.harvard.edu/cbmp/access/20491727 All other readings are available on Sakai site for the class. Posted reading material is subject to fair use clause: it is to be used for class activities only and not to be distributed or used in any other way. https://sakai.duke.edu/portal/site/d079073f-f8d7-42a8-bb20-93e8ac3d3956 Attendance: Attendance and participation in class sessions are required. In case one has to miss a class session, the student must make an arrangement with the instructor in advance. Any excused absence requires a submission of an additional reading commentary. Reading Commentaries: To assist with preparation for each class discussion, students should submit short reading commentaries, based on the reading material at the beginning of each class. Each commentary should include 2 distinct questions related to the reading material, thus revealing your commentary on the issues discussed. The questions should reflect remarks, interpretations, opinions, or views on issues arising from the reading material. Questions should be of the sort that raise a discussion as an answer, rather than “closed” (yes/no) questions or questions whose answer is evident in the text. Commentaries will be evaluated based on the thoughtfulness, clarity and boldness of the argument and on the quality of the composition. Each commentary will be graded pass/fail (thus giving full-, or no, credit for the work). Commentaries must be submitted in person. Choosing an Organization to Follow: During the first two weeks of class, choose an organization that you think is interesting enough to follow throughout the semester. Any kind of organization will do — large or small, startup or well-established, for-profit or otherwise — as long as you are not already too familiar with it, and information about it is available in the news, the business press, or similar sources. Plan to say a few words about your organization in class on September 4th. You should also expect to make use of what you learn about your chosen organization in class discussion and in written assignments. Mid-Term Paper: Midterm paper. (About 2,000 words.) Use two of the four frames discussed in class to write a case-study of your organization. You might find it useful to look at the HBS case studies as examples to work from, though your paper does not have to be written in this format. More details will provided later in the semester. 2 Final Paper: Final paper. (About 4,000 words). Topics for the final paper will be assigned in advance. The paper must be submitted via email by 5pm on Friday December 6. Computer Use in Class: To encourage engagement in lectures, discussions and group activities laptops may not be used in class. As wonderful as computers are, we know from research that they tend to be a distraction in classrooms, even to students who are not using laptops but sitting close to them. Class Schedule and Readings Class Overview and Logistics Mon Aug 26 Introduction Wed Aug 28 Bolman & Deal Chapter 1: The Power of Reframing Bolman & Deal Chapter 2: Simple Ideas, Complex Organizations Frame 1: Organizational Structural Mon Sep 2 Bolman & Deal Ch 3: Structural Form Weber, Max. 1922. “Bureaucracy” Excerpt Jacques, Elliot. 1990. “In Praise of Hierarchy” Excerpt Wed Sep 4 Bolman & Deal Ch 4: Structuring and Restructuring “Standard Oil Co.: Combination, Consolidation, and Integration” (HBS Case 391287). Mon Sep 9 Bolman & Deal Ch 5: Organizing Groups and Teams Guzzo, Richard and Marcus Dickson. “Teams in Organizations: Recent Research on Performance and Effectiveness.” Frame 2: Organizational Cultural Wed Sep 11 Bolman & Deal Ch 12: Organizational Symbols and Cultures Schein, Edgar. “Defining Organizational Culture.” Excerpt Mon Sep 16 Bolman & Deal Ch 13: Culture in Action 3 Martin, Joanne. “Organizational Culture: Pieces of the Puzzle.” Excerpt Wed Sep 18 Bolman & Deal Ch 14: Organization as Theatre Goffman, Erving. “The Presentation of the Self in Everyday Life. Excerpt Frame 3: Organizational Politics Mon Sep 23 Bolman & Deal Ch 9: Power, Conflict, and Coalition Vaughan, Diane. 1990. “Autonomy, Interdependence, and Social Control: NASA and the Space Shuttle Challenger.” Administrative Science Quarterly, 35(2): 225-257. Wed Sep 25 Bolman & Deal Ch 10: The Manager as Politician Jackall, Robert. “Moral Mazes: The World of Corporate Managers.” Excerpt Mon Sep 30 Bolman & Deal Ch 11: Organizations as Political Arenas and Political Agents “Thomas Green: Power, Office Politics, and a Career in Crisis” (HBS Case 2096) Frame 4: Organizational Psychology Wed Oct 2 Bolman & Deal Ch 6: People and Organizations Follett, Mary Parker. “The Giving of Orders.” Excerpt McGregor, Douglas. “The Human Side of Enterprise.” Excerpt Mon Oct 7 Bolman & Deal Ch 7: Improving Human Resource Management “Treadway Tire Company: Job Dissatisfaction and High Turnover at the Lima Plant” (HBS Case 2189). Wed Oct 9 Bolman & Deal Ch 8: Interpersonal and Group Dynamics Edmondson, Amy C. 1999. “Psychological Safety and Learning Behaviors in Work Teams.” Mon Oct 14 - No Class: Fall Break Organizations and Environments Wed Oct 16 Institutions DiMaggio, Paul and Walter W. Powell. “The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields.” Excerpt Meyer, John and Brian Rowan. “Institutionalized Organizations: Formal Structure as Myth and Ceremony.” Excerpt Mon Oct 21 4 Institutional Change Scott, Richard et al. “Institutional Change and Health Care Organizations.” Excerpt Wed Oct 23 Resource Dependency and Population Ecology Pfeffer, Jeffrey and Gerald Salancik. “External Control of Organizations: A Resource Dependence Perspective.” Excerpt Carroll, Glenn and Michael Hannan. “Demography of Corporations and Industries.” Excerpt Organizations and Networks Mon Oct 28 Networks I: Intra-organizational Networks Burt, Ronald. “Structural Holes: The Social Structure of Competition.” Excerpt Granovetter, Mark. “The Strength of Weak Ties.” Wed Oct 30 Networks II: Network organizations Walter W. Powell, “Neither Market nor Hierarchy: Network Forms of Organization.” Mon Nov 4 Social Capital Small, Mario “Unanticipated Gains: Origins of Network Inequality in Everyday Life.” Excerpt Organizations and Individuals Wed Nov 6 Leadership Bolman & Deal Ch 17: Reframing Leadership Bolman & Deal Ch 20: Bringing it all Together: Change and Leadership in Action Mon Nov 11 CEOs Khurana, Rakesh “Searching for a Corporate Savior: The Irrational Quest for Charismatic CEOs” Excerpt Wed Nov 13 Entrepreneurship Shane, Scott and S. Venkataraman. “The Promise of Entrepreneurship as a Field of Research.” “Zipcar: Refining the Business Model.” (HBS Case 803096) Organizations and Society Mon Nov 18 Diversity Cox, Taylor. “Creating the Multicultural Organization: The Challenge of Managing Diversity.” Excerpt Castilla, Emilio. “Gender, Race, and Meritocracy in Organizational Careers”. 5 Wed Nov 20 Social Movements Rao, Hayagreeva. “Market Rebels: How Activists Make or Break Radical Innovations.” Excerpt Mon Nov 25 Social Responsibility Soule, Sarah. “Contention and Corporate Social Responsibility.” Excerpt “Hitting the Wall: Nike and International Labor Practices” (HBS Case 700047). Wed Nov 27 – No Class: Thanksgiving Break Organizations and Careers Mon Dec 2 Modern Careers Sullivan, Sherry. “The Changing Nature of Careers: A Review and Research Agenda.” Wed Dec 4 Uncertain Careers Barley, Stephen and Gideon Kunda. “Gurus, Hired Guns and Warm Bodies: Itinerant Experts in a Knowledge Economy.” Excerpt “Eden McCallum: A Network-Based Consulting Firm” (HBS Case 410056). 6