Job Description Job Title Department Reporting to Purpose of the Job Accountabilities Job Content and Context Internal Sales Specialist – Digital Home Internal Sales You will report to the relevant Internal Sales Supervisor and work as part of the Digital Home & Internal Product Specialists teams. To introduce and promote the Digital Home range, ensuring sales and GP are maximised through the channel whilst delivering the best service and customer satisfaction to allow Computers Unlimited to be the leading Value Added Distributor in the marketplace. Achieving sales targets set each month Meeting objectives set by your supervisor Reporting activity for colleague and suppliers Working as part of a cross-departmental Digital Home team, supporting each other to meet common objectives 1. Achieving sales targets set each month by Sales Management. 2. To pro-actively seek new business in the specified product range, by targeting a combination of CU’s existing customer base and prospective customers. 3. Maximise sales GP by continually expanding orders and up selling on all incoming and outgoing calls. 4. Ensure all orders received are entered into the Merlin system accurately. 5. Ensure all quotations on the Merlin system are followed up within 10 working days of creation, utilising our quote management tool as necessary. 6. Liaise on a daily basis with your Business Group and update them on any developments in your product range, ensuring a high level of team relationships exist. 7. Assist the Product Manager to get dealers to attend events & seminars, to provide the sales team with information / training on the specified product range and on occasion assist with product pricing. 8. Maintain an agreed level of pro-active telephone contact with both existing and prospective customers, operating a call-out cycle, which includes updating customer events and call logging systems as required by Internal Sales Supervisor. 9. Ensure that customer complaints, issues and queries reach a successful and appropriate conclusion. Where relevant, such matters must be escalated to the Internal Sales Supervisor. 10. Manage the sales process for resolving the cancellation of orders. Ensuring that such matters are expedited speedily, and the information in Merlin is accurate and up-to date. 11. Manage and maintain any authorisation schemes & price lists relevant to your products. 12. Ensure that the external sales team are kept informed of any developments relevant to their accounts. 13. Ensure the rest of the sales team are kept informed of developments within your product range. 14. Meet and exceed the agreed performance objectives. 15. Perform any ad hoc duties deemed appropriate by the Sales Management Team. Performance Standards 1. To attend product training as arranged by Sales Management. 2. To achieve team and individual targets as set by Sales Management Team in time scales agreed. 3. To keep in regular contact with specialist dealers and with your BGM and relevant sales persons. 4. Customer queries that cannot be dealt with satisfactorily are to be passed to a member of the Sales Management Team. 5. Maintain a professional standard at all times. 6. To be punctual, maintain dress standards, be polite and courteous to customers at all times.