DIVISIONAL STRATEGIC GOALS:
I.
Divisional Goals
Begin campus-wide process of
implementing, integrating and
converting course materials into the
D2L platform.
Divisional Objectives
MSU reviews current MnSCU
implementation status in Feb '05
and decides to proceed with D2L
adoption.
Convert all existing
Ucompass/Educator courses over
to D2L
Projected Divisional
Outcomes
Meetings with LTR,
CETL, DLTF, Colleges to
determine MSU status
w/D2L migration
Actual Divisional
Outcomes
Projected
Completion
Dates
02/05
Meetings with LTR,
CETL, Colleges to
promote D2L migration
12/04
Create top-ten list of easy
ways for faculty to begin
using D2L
12/04
50% by end of Spring ’05
– 100% by Fall ’05 (over
Summer)
5/05
Create workshops
comparing 2 platforms
similarities and
differences
11/04
Provide course conversion
tools
11/04
Demos of methods to
migrate materials
10/04
Production support for
special projects
(DLTF/RFP programs)
8/04
Completed
or In
Progress
HLC/
AQIP
Criteria
GOAL 1 (cont)
Campus-wide process of
implementing, integrating and
converting course materials into the
D2L platform.
3) Integrate D2L with other MSU
campus services and information
(ITS, Library, Registrar, Disability
Services, Center for Academic
Success etc.)
4)Provide resources and services
for producing course content to be
used with D2L
Incorporate D2L with
existing ITS services:
MavMail, MavDisk,
MyMSUPortal
3/05
Assimilate MSU Library
resources into D2L
4/05
Meet with LTR, DL
cohort group, and D2L
Faculty Advisory Group
to identify other MSU
support services needing
integration
2/05
Identify projects requiring
special support (SON,
DLTF approved
programs)
12/04
Make staff, services,
facilities and tools
available through the TnT
11/04
Faculty development
sessions focused on
design and production of
digital materials to
enhance instruction
1/05
DIVISIONAL STRATEGIC GOALS:
II.
Divisional Goals
MnSCU Institution Collaboration
Divisional Objectives
Projected Divisional
Outcomes
Actual Divisional
Outcomes
Projected
Completion
Dates
11/15/2004
Add South Central Technical
College as an institution sharing
ImageNow document imaging
software from MSU’s server.
Work with SCTC IT
personnel to install the
software and hardware,
configure software, and
provide training at MSU
offices.
Add Metropolitan State as an
institution sharing ImageNow
document imaging software from
MSU’s server.
Setup user privileges and
work with Metro State IT
personnel and Perceptive
Vision consultant to
complete installation and
training.
11/30/2004
Work with institutions and
MnSCU to develop a system-wide
LDAP service to facilitate intercampus authentication and
seamless distance learning.
Develop specifications
and work with MnSCU to
design an LDAP system
that will fit the needs of
various institutions and
network operating
systems.
12/20/2004
Test pilot system for
integration with MSU
authentication systems
and other institutions.
Collaborate with South Central
Technical College and MSU to
procure and install a PBX phone
system that will provide integration
and cost savings to both
institutions.
Host 2nd annual Wireless and
Mobile Learning Technologies
Conference
Completed
or In
Progress
5/30/2004
Include specifications in
RFP to provide remote
expansion to SCTC via
fiber cable.
10/30/2004
Choose vendor and begin
campus preparation for
installation.
1/12/2005
Complete cutover from
Centrex service to PBX.
6/1/2005
Organize and host
conference.
9/24/2004
Completed
HLC/
AQIP
Criteria
DIVISIONAL STRATEGIC GOALS:
III.
Divisional Goals
Modern University
Divisional Objectives
1). Search Emerging Technologies
for applicable Instructional
Utilizations
Projected Divisional
Outcomes
Emerging Technologies
Investigated & tested for
appropriateness
Actual Divisional
Outcomes
Personal Digital
Assistants integrated into
curriculum.
Tablet PC testing.
Projected
Completion
Dates
August 2004
Completed
or In
Progress
Completed
Fall 2004
In Progress
2). Implement a Universal Printing
Solution
Pharos Print system
Implemented
MavPrint system
developed from Pharos
UniPrint
Fall 2004
In Progress
3). Implement & Maintain
Specialized Departmental
computer labs
3 new computer labs
designed & created
Specialized Departmental
computer labs created for
English, Art &
Educational Technology
August 2004
Completed
4). Maintain & Enhance Wireless
Laptop/Mobile Computing
Initiatives
Wireless Coverage
extended while also
enhancing wireless
security
Wireless Access Points
added. Authentication
implemented.
August 2004
Completed
5). Be a leader in Instructional
Technologies
Wireless Conference held
for participants from
regional institutions
Wireless Conference Held
September
23-24, 2004
Completed
Teaching & Technology
Conference held
Teaching & Technology
Conference Successfully
held
November
11, 2004
In Progress
Grand opening of
facilities
TnT Center open and
providing services
Oct 15, 2004
In Progress
Hire an Instructional
Designer/Trainer to serve
as TnT Coordinator
Nov 2004
In Progress
Create a production staff
and available hours to
support faculty projects
Nov 2004
In Progress
6) Initiate the Technology and
Teaching Development Center
HLC/
AQIP
Criteria
DIVISIONAL STRATEGIC GOALS:
IV.
Divisional Goals
Professional Development
Divisional Objectives
Projected Divisional
Outcomes
Actual Divisional
Outcomes
Projected
Completion
Dates
June 2005
Completed
or In
Progress
In progress
1) Formal training
- Managers/supervisors
- Team leaders
- Staff
-Maintain knowledge
level
-Improved team dynamics
-Improved problem
solving skills
2) Attend industry seminars and
conferences
-Attend and Present at
MnSCU conference
Spring 2005
In progress
3) In house training
- Self help manuals
- Trade journal subscriptions
- Student mentoring and training
- Guest speakers
-Library of trade journals
and manuals established
-Improved collaboration
and communication
Ongoing
In progress
June 2005
In progress
4) Memberships and certifications
-Encourage and fund
memberships in industry
organizations
Ongoing
In progress
June 2005
In progress
5) Provide project management
tools
-Software purchased
-Project management
training provided
-Improved project
management skills
HLC/
AQIP
Criteria
DIVISIONAL STRATEGIC GOALS:
V.
Divisional Goals
Communications
Divisional Objectives
Projected Divisional
Outcomes
Actual Divisional
Outcomes
Projected
Completion
Dates
Ongoing
1) ITS PR
Publicize ITS
accomplishments and
offerings to all campus
personnel via newsletter
2) Kiosk
Investigate feasibility of
informational kiosks
across campus, possibly
in student study areas
June 2005
3) Knowledgebase
Provide automated access
to resolutions of common
IT problems for all
personnel
June 2005
4) Instant Messaging
- Help Desk chat
Explore expanded use of
IM for faster response to
problem reporting and
resolution
June 2005
Improved overall process
through coordination,
communication, student
and faculty involvement
Spring 2005
5) Tech Fee Process
6) Video conferencing with Help
Desk
Increased Help Desk
access
Spring 2005
7) Improve orientation of new
students with ITS
-Produce new video(s)
and update existing
-Distribute DVDs
Spring 2005
8) Faculty orientation
Participate in new faculty
meetings
June 2005
9)Internal communication
-Biannual division wide
meetings
-Increased participation in
department meetings
10) Improve communications with
MnSCU central and Chancellor’s
Office
Increase participation in
MnSCU committees and
conferences
Spring 2005
Ongoing
Completed
or In
Progress
HLC/
AQIP
Criteria
DIVISIONAL STRATEGIC GOALS:
VI.
Divisional Goals
Service Level Agreements (SLA)
Divisional Objectives
Projected Divisional
Outcomes
Actual Divisional
Outcomes
Projected
Completion
Dates
Spring 2005
1) Help Desk
-Review and update
existing SLA for the
campus through surveys
and interviews
-Improve individual self
sufficiency
2) ResNet support
-Coordinate with ResLife
for enhancement of
student services
-Expand services to
management of ResLife
technology
June 2005
3) College of Business
Coordinate with COB for
enhancement of services
June 2005
4) D2L (MnSCU)
Coordinate with MnSCU
for expansion of services
June 2005
5) Other Departmental Agreements
(English, CSU)
Formalize SLAs with
other agencies
Ongoing
6) Equipment Repair
Investigate feasibility of
instituting repair options
for personal computers
Spring 2005
7) Encourage uniform standards
Establish and update
standards for PDAs,
Laptops, Tablets
Improve existing agreements and
identify new opportunities
Completed
or In
Progress
HLC/
AQIP
Criteria
DIVISIONAL STRATEGIC GOALS:
VII.
Divisional Goals
myMSU Portal: extend features and
functions
Divisional Objectives
Projected Divisional
Outcomes
Actual Divisional
Outcomes
Projected
Completion
Dates
September
2004
Completed
or In
Progress
Completed
1). Deploy portal with basic
University information and
personalization features, including
MavMAIL and MavDISK.
Introduction of new webbased productivity
features to wide
University community
Fourteen campus entities
have launched their own
department modules for
portal user home page
information access.
2). Add Financial Aid award
module
Integration of previous
estimated billing features
into the portal for student
control
Increase in portal server
traffic and user
satisfaction.
November
2004
In Progress
3). Add/enhance personalization
functions
Additional content
options will extend
adoption of portal by
users.
Portal server traffic
increase.
Spring 2005
In Progress
4). Desire2Learn integration with
myMSU
Simplified sign-on
process improves user
experience for both portal
and IMS.
Increase in portal server
traffic and user
satisfaction.
Spring 2005
In Progress
5). Student payroll reporting
Online payroll advice
information for students
Elimination of printed
and/or mailed forms.
Spring 2005
In Progress
HLC/
AQIP
Criteria
DIVISIONAL STRATEGIC GOALS:
VIII.
Divisional Goals
MnSCU data interface and reporting
support
Divisional Objectives
Projected Divisional
Outcomes
Actual Divisional
Outcomes
Projected
Completion
Dates
Within 8
work hours
unless user
indicates
otherwise.
That could
be shorter or
longer.
Completed
or In
Progress
In Progress
1). Provide on going Data Entry
support for:
-Business Affairs; student charges
at Barnes & Noble Bookstore,
student late fees, student
installment fees, student graduation
fees, student payroll work
authorizations, student payroll time
rosters.
-Registrars Office; application for
graduation information, class
schedule changes, class over ride
information changes.
Allows user offices to get
their peak data input work
done in a timely manner.
User offices get their peak
data input work done in
time to satisfy their
deadlines such as a billing
run, a payroll run, or
getting a class schedule
prepared.
2). Provide scanning support for:
-Registrars Office; final grade
rosters.
MSU Faculty; tests and analysis.
Scan grades from final
rosters so students grades
can be loaded into the
MnSCU system
Scan and provide desired
test analysis for MSU
faculty.
Load student’s final
grades for their courses
into the MnSCU system
in a timely manner.
Score tests and provide
faculty test results in an
efficient and timely
manner.
Within 4
work hours.
In Progress.
3).Provide Ad Hoc reports for the
University offices.
Satisfy data and reporting
needs of University
departments where
MnSCU has not provided
something for them to get
the desired information.
Satisfy the data and
reporting needs of
University departments.
By the users
requested
completion
date.
In Progress
4). Provide support to MSU
administrative offices so they can
optimize their own MS Access
queries.
Educate users with tips,
best practices, etc. so the
user can proceed in
developing efficient
queries or upgrade their
existing queries.
Educated and satisfied
users.
Within 4
work hours
of hearing of
a users
problem.
In Progress
HLC/
AQIP
Criteria
GOAL VIII (cont)
MnSCU data interface and reporting
support
5). Download selected data fields
from MnSCU to a secure local
server in order to provide the
fastest response possible to local
WEB enabled applications.
WEB applications that
satisfy user’s needs in 2 to
5 second response time.
WEB applications that
respond in 2 to 5 seconds.
By the time
the
particular
application
is ready for
testing.
In Progress
6). Support existing WEB
applications; College Bulletins,
Class Schedules, Mid-term
Reporting, Parking Permit sales,
Summer Orientation Registration.
Keep these and future
WEB application current
as data and needs change.
WEB applications that
meet current needs.
Complete
any needed
upgrades by
the time the
particular
application
is needed for
production.
In Progress
7). Partner with MnSCU in order
to test accessing data from their
new data mined Oracle databases.
This should allow MSU to
retrieve data from the
MnSCU databases much
faster than currently
possible.
January
2005.
DIVISIONAL STRATEGIC GOALS:
IX..
IDivisional Goals
Continue to improve voice
communication system, network
infrastructure, and wireless
infrastructure on campus
Divisional Objectives
Procure a hybrid PBX system that
will improve functionality beyond
the current Centrex service, save
costs, offer up to date voice
communication technology, and
position MSU for emerging
communication standards.
Projected Divisional
Outcomes
Draft RFP for voice
communication system.
Actual Divisional
Outcomes
Projected
Completion
Dates
10/30/2004
Evaluate RFP responses
and choose a vendor.
1/12/2005
Begin preinstall
documentation/tracing of
existing lines, and
preparation for system
installation
1/30/2005
Complete cutover to new
communication system.
6/1/2005
Improve wireless security on
campus.
Implement a wireless
authentication system.
8/1/2004
Improve speed, security and
wireless coverage to remote
campus locations.
Replace wireless bridges
to Airport, Andreas
Observatory and All
Seasons Arena.
12/20/2004
Improve wireless signal coverage
throughout campus.
Install remaining access
points and complete site
surveys.
1/15/2005
Completed
or In
Progress
In Progress
Completed
HLC/
AQIP
Criteria
DIVISIONAL STRATEGIC GOALS:
X
Divisional Goals
Continue to expand and upgrade the
classroom multimedia presentation
systems
Divisional Objectives
1) Organize an RFP for outside
vendor bids on classroom
equipment and installation
2) Formulate and implement
equipment replacement cycle
3) Provide technical support for
CSU multimedia rooms
Projected Divisional
Outcomes
Identify remaining
classrooms that require
equipment
Actual Divisional
Outcomes
Projected
Completion
Dates
12/04
Submit RFP to public bid
1/05
Vendor bid awarded and
summer install schedule
planned
2/05
Identify classrooms with
heaviest use/most hours
11/04
Articulate process and
procedures for cycle
(yearly percentages)
12/04
Begin replacement of
certain percentages and
types of equipment
1/05
Provide portable carts to
provide local coverage
9/04
Provide training and
technical support of
existing CSU rooms
9/04
Gather data about support
services required and
prepare service level
agreement
5/05
Completed
or In
Progress
HLC/
AQIP
Criteria
DIVISIONAL STRATEGIC GOALS:
XI.
Divisional Goals
Quantify Measures of Success
Divisional Objectives
1). Develop & Identify Measures
of Success for each area
Projected Divisional
Outcomes
Actual Divisional
Outcomes
Measure identified &
calculated for: network
traffic, Computer Store
Annual Sales, Help Desk
Phone Calls, ACC Usage,
Video Streaming Content
Developed, Classes using
D2L, among many others
Measures of success
identified, calculated &
base lines established, for
each area.
Projected
Completion
Dates
Spring 2005
Completed
or In
Progress
In Progress
HLC/
AQIP
Criteria