International Diploma in Computer Studies
Management Information System
The marks given in brackets are indicative of the weight given to each part of the question.
Answer ALL questions.
Time: TWO hours and 10 minutes reading time
Reference materials are NOT allowed.
Part – I (20 Marks)
1)
_______ collect, process, store, and distribute information which can be used by people.
A) Information Systems
C) Data Processing
B) Database Management
D) None of Them
2)
What does CBIS stands for?
A) Certified Business Information System
B) Common Business Information System
C) Computer Based Information System
D) CAD Building Information System
3)
What type of IS supports organization’s daily activities and maintain the majority of the
organization’s internal data?
A) Management Information System
C) Decision Support System
B) Office Automation System
D) Transaction Processing System
4)
Which of the following are the two types of workgroup?
A) Structured and Unstructured
C) Centralized and Decentralized
B) Homogeneous and Heterogeneous
D) Conceptual and Logical
5)
What information is needed by the managers in the strategic level?
A) Hard Information
C) Soft Information
B) Tactical Information
D) High Information
6)
What are the three stages of IT Evolution?
A) Office Automation, Transaction Processing and Business Intelligence
B) Automation of Work, Information Management and Business Transformation
C) Planning, Designing and Implementation
D) Software, Hardware and Procedure
7)
_______ is a system which is specifically designed to support teams with information sharing
and their needs.
A) Team Support System
C) Data Support System
B) Information Support System
D) Workgroup Support System
8)
Which of the following is NOT a category of Management roles?
A) Interpersonal Role
C) Multi-Tasking Roles
B) Informational Roles
D) Decisional Roles
IDCS/MIS/0611
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9)
Which is of the following is considered as unprocessed, raw facts, ideas, concepts and
instructions?
A) Data
C) Information
B) System
D) None of Them
10)
Which of the following is NOT a component of Decision Support System?
A) Data
C) DSS Interface and Integration Software
B) Procedures
D) Models
Part - II (80 Marks)
Question 1 (20 Marks)
a)
What is Information System?
Answer:
[6 Marks]
Information Systems collect, process, store and distribute information so that it can be
used by people. It contains information about significant people places and things with the
organization or in the environment surrounding it.
b)
Discuss the differences between MIS and DSS.
Answer:
[8 Marks]
MIS involves the development, maintenance and understanding of computer information
systems from a business perspective. It combines the use of technology and appreciates
business environment.
DSS is a tool r process whole utility is related to its ability to support decision-making in
the real-world situation and not to provide the solution by itself.
c)
Why does information need to be managed?
Answer:
[6 Marks]
There is so much of its these days
It is a valuable asset in most organization
It can provide a competitive advantage in the market place.
Information facilitates change
Information enables managers to manage effectively.
IDCS/MIS/0611
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Question 2 (20 Marks)
Give the differences between the following:
i)
Workgroup Information System and Personal Information System
Answer:
WIS is a system that collects and collaborate people’s work together to achieve a common
goal while PIS are systems used to help an individual to facilitate their work.
ii)
Homogeneous and Heterogeneous Workgroup
Answer:
In homogeneous workgroup everyone in the workgroup fulfills the same role or the task is
performed in a linear fashion while In heterogeneous workgroup there are several role and
jobs covered by individuals within the group.
iii)
Structured and Un-structured Decision
Answer:
Structured decision have a known and well-defined solution that uses fully available data
while Unstructured decision there is no agreement upon procedure and not all the
necessary date may be available.
iv)
Strategic and Operational Level of Management
[4 x 5 Marks]
Answer:
Strategic level management is the driving force of any organization. It is composed of
owners, stockholders and chief executives which basically creates plans and goals for the
overall company to achieve. They usually need soft information and the decisions they
make are unstructured while Operational level management daily operation are the chief
concern. The TP and process control data are the major concern. They usually need hard
information and the decisions they make are structured.
Question 3 (20 Marks)
a)
With the help of a diagram, illustrate and describe the different information needs of
each level of management.
[8 Marks]
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* Managers at all level of an organization need information in order to ensure that they
are achieving the desired objectives or targets for there are of business. Strategic level
needs summarized information but the lower level needs detailed information.
b)
Give a scenario or application where Executive Support System is used.
Answer:
[8 Marks]
ESS enables data and information to be drawn out from any number of systems, including
those external to business for example stock market share information. In ESS they used
models to generalized computing and telecommunication facilities for monitoring and
controlling a business. ESS can also be used in psychological profiling which are used by
organization to provide management with information about future and potential
employees.
c)
What is Workgroup Computing?
Answer:
[4 Marks]
Workgroup computing offers the potential to dramatically improve the effectiveness and
productivity of organizations by radically improving the coordination of complex tasks
which requires cross functional team to work together
Question 4 (20 Marks)
a)
Explain in detail the different stages of IT Evolution.
Answer:
Stage
Automation of work
Impact
Getting work done
Doing the same
things more
efficiently
Information
Management
Restructuring work
and work process
Doing things
differently
Defining the
business
Doing different
things
Changing the
business/industry
rules
Business
Transformation
IDCS/MIS/0611
[9 Marks]
Benefit
Examples
Operational efficiency Payroll
 Check Processing
Basic Order
Processing
Airline Reservation
Operational and
Customer IS
Tactical effectiveness Airline Yield
Management System
EIS
Strategic effectiveness JIT Inventory
and positioning
E-Commerce
Online Analytical
Processing (OLAP)
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b)
Why the application of IT provides a competitive advantage to organizations? [6 Marks]
Answer:
Information Technology provides a competitive advantage because the need for IT
applications nowadays increased. Most businesses are having automated systems, systems
that manage information effectively and efficiently. It also transforms business or
redefining industry rules. If the company will adapt then it may affect the possible growth
on the number of customers and stops organization to possible growth. IT changes how
organization performs its activities and operations. So generally it provides a great impact
on how a company become competitive in a global or international market.
c)
Discuss the concepts of Group Decision Support System.
[5 Marks]
Answer:
GDSS are interactive computer systems supporting a group’s formulation and solution of
“unstructured problems”. It enable teams to share information and cooperate on projects
commonly referred to as workgroup computing.
IDCS/MIS/0611
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