Chapter 3: Listening
1. Why might understanding the issues of listening help you become a better public
speaker??
2. How many words can the average person speak in a minute?
3. How many words can the average person comprehend?
4. Why is the gap between the two a problem for you, as a speaker?
5. Read the Communication in Careers (39). Which of the following does Kay need
to do well for her job? (circle all that apply)
a. Accurately interpret information
b. Interpret thoughts
c. Interpret ideas
d. Interpret opinions
e. Identify people’s goals
f. Identify people’s attitudes
g. Identify people’s connotative meanings
h. Recognize persuasive techniques
i. Identify hidden agenda
6. Briefly justify the ones you chose.
7. You are a biomedical engineer working in prosthetics. Which of those listening
elements apply particularly to you, and why?
8. Complete the following chart as you study the next few pages (40):
Five steps of
listening:
Hearing
Interpreting
Process involved in this step
Problems at this step
Evaluating
Remembering
Responding
9. Complete the table below (p 42)
External Barriers
Listener Barriers
Speaker Barriers
Cultural Barriers
1.
1.
1.
1.
2.
2.
2.
2.
3.
3.
3.
3.
4.
4.
4.
5.
5.
5.
6.
10. Complete the activity at the bottom of page 43 with a group. Answer in writing
the OUTCOMES questions.
11. Why is it important for a SPEAKER to know what these barriers are?
12. What are the three main types of Listening? (46)
13. What are the five steps in the active listening process?
14. With a friend, create a poster representing the five steps and how they interact.
Use flow chart, images, arrows, etc.
15. With a partner, write a skit involving a “difficult” person interaction (see Activity
on page 47)- We will act out the skits and evaluate the interactions.
16. Give a specific example of when empathetic listening would be particularly
useful.
17. Give an example of when creative listening would be useful.
18. Give an example of when informational listening is most relevant.
19. Give an example of a situation where critical listening would be important.
20. What five things will a critical listener be listening for if YOU are speaking?
21. All those fun types of faulty reasoning! Complete the table below. NOTE: Don’t
use their examples!
The Logical Fallacy
Its definition
An example
Begging the Question
Card Stacking
False Premises
Glittering
Generalities
False Generalizations
Non Sequitur
Testimonial
22. The SIX types of propaganda:
Propaganda type
defined
Transfer
Bandwagon
Name calling
Your example
Loaded Words
Stereotypes
Either/ Or choices
23. YOU are the owner of a company that produces deep fried cupcakes. Write an ad
campaign, 30 seconds, and use at least two types of logical fallacies, and two
types of propaganda. In your script, label each clearly. You will have to read your
script, and the class will need to identify the strategies you used.
HOMEWORK: Go on YouTube, and locate your favorite advertisement. Choose
one that uses lots of logical fallacies and propaganda techniques. We will watch the
ads.