Minutes of Sloan Medical Centre
Patient Participation Group Meeting
Held on Tuesday 24th January 2012
Present on behalf of Sloan MC:
Helen Proud (Minute Taker)
Dr Oliver Hart (Chair)
Patients Present:
Fiona Benoist
Lillian Munn
Margaret Bell
Frank McVeigh
Michael Kent
Apologies:
Dr Marion Sloan
Anne Kerrison
Cynthia Smith
Kath HIrst
Ron Algar
Janet Bassindale
Paddy Padley
Matters arising from previous minutes
 Blood Tests – The surgery has increased the amount of appointments
available each week with the healthcare assistants. We have also
trained up a practice nurse to run our INR clinics which will release
even more blood appointments with the HCA’s.
 Water Fountain – Frank thought we should look into this further, Ollie
said we would bring it up at the next Business Meeting with all the
partners.
 Art Work – We have put this ‘on hold’ at present as we haven’t yet had
all the notice boards placed on the wall.
 Cynthia asked if the practice would be willing to hold any meetings
such as the healthy living workshops etc? She attended such a course
and found it very helpful but had to travel to get there. Ollie said the
practice is very willing to hold such meetings / courses and currently do
have smoking cessation advisors / Citizens advice and carb awareness
groups up and running.
Agenda Items
Patient Survey - Helen has now made the alterations to the survey after
suggestions were made at previous patient group meeting. Only
amendment this time was the addition of ‘ Please circle all that apply’ to
the beginning of survey.
These will be handed out from next week at both sites. If it appears that
reception don’t have time to ask patients to fill them in Cynthia, Michael
and Lillian offered to come into waiting rooms and ask patients to fill them
in, Fiona could help out late evening surgeries.. Helen will contact them if
practice is struggling.
500 copies will be printed and hopefully by the next meeting the results will
be collected and documented.
Hearing Loop – Paddy asked if the practice has a heating loop? - Yes
we have installed hearing loops at both sites.
Follow up appointments - Paddy had pre booked a follow up
appointment as requested by the GP and when she attended surgery for it
she was informed that the surgery had transferred her onto another
doctors list. When she was called into the room the doctor asked ‘why
have you come to see me today?’ obviously Paddy suggested that she
should have been informed of the transfer beforehand. Helen agreed and
said that unless a doctor calls in sick or is off urgently that day then normal
practice is to contact patients to inform them.
Getting through via Telephone - Kath said her relative had to drive down
to surgery one morning to request a visit for that day as previously they
had trouble getting through on the phone. A couple of patients present
said they have travelled into surgery early morning to book an
appointment. Both Helen and Ollie suggested we would await the results
of the patient survey as it does ask about getting through on the phone
etc. Once the results are compiled this will be discussed at the partners
business meeting.
Confidentiality – Ron asked about confidentiality and the reception desk
at LLRd. Helen said she thinks it could be a slight problem but where the
desk is situated it is difficult to ask the patients to wait anywhere else
except try and stand back. Some patients felt that other patients behind
them in the queue would be too close.
Action – Helen to organise a sign ‘on a pole’ asking patients to stand back
and respect patients at the desk.
Sloan Medical Centre Park Run – Ollie is trying to organise the practice
to have its own ‘Park Run’, there are currently 2 already set up round
Sheffield. The idea is that the practice would raise £2,500 for the set up
costs of a park run and the organisation itself would match it. Once up and
running the park runs are run on volunteers. The Doctors and Staff at both
Little London Road and Blackstock Road are holding a sponsored 5k park
run on Saturday 25th February in Graves Park at 2.30pm.
Ollie asked patients present for ideas around raising money through the
surgery and patients. Suggestions were a raffle for patients to purchase
tickets to win prizes, ‘Spot the Ball’ or Name the Teddy Bear.
For more information on the Park Runs please visit www.parkrun.org.uk
Action - The practice will hold a raffle, some of the prizes being
donated by patients – Frank offered a bottle of Whisky for the raffle
and Michael will donate some of his paintings/drawings. We will also
have a Name the Teddy game.
Lots of local initiatives regarding lifestyle and healthy living etc. Michael
had a good experience when referred through the prescription for
exercise. Kath then went on to say the Church holds an activity morning
every Tuesday at a cost of £1.00. Activities such as dodge-ball, tennis and
cricket are played and coffee is included!
. Date & Time of next meeting: Monday 26th March at 6.15pm
Sloan Medical Centre
Minutes of Patient Group Meeting held on
26th March 2012
Present on behalf of practice:
Dr Ollie Hart (chair)
Helen Proud (minutes)
Dr Marion Sloan
Jodanna Gannon (NHS Sheffield)
Patients Present:
Anne Kerrison
Cynthia Smith
Ron Algar
Frank McVeigh
Christine Hall
Keith Wigley
Beatrice Padley
Margaret Bell
Kath Hirst
Janet Reed
Maya Moudnani
Lilian Munn
Welcome to the new members Keith and Maya.
Previous minutes agreed. The request for drinking machines being provided
in waiting rooms for patients was rejected.
Confidentiality – Helen did not want to put a queuing type rope barrier at
reception due to not enough space for prams etc. Helen will have a chat
with receptionists for their views on how to make the reception desk at
Little London road more confident.
Survey results – The overall results are quite pleasing. The one area really
highlighted is the access by phone to the surgery and then the lack of
appointments when the patients did eventually get through. The survey results
are to be taken to the next business meeting at the practice in April and any
feedback or changes will be added to next patient group agenda.
Helen thanked Cynthia for her help with collating the results it was greatly
appreciated.
Helen realised whilst collating the results that separate results should have
been collected for LLrd and Blackstock as they do work slightly differently and
have different opening times etc. Next years survey will be done at both sites
but results collected separately.
The survey results will be added to our website to be viewed and smaller
copies placed on reception and in waiting rooms for patients to view.
Sloan Medical Centre Park Run – Ollie has done a lot of work setting the
park run up and its official now it is due to commence Saturday 14th April at
9am. The practice did a sponsored park run back in February and with the
raffle (some prizes donated by patients thank you) we have raised £1,500 and
Sheffield council have agreed to match our funding so we have the total
amount to set up a park run. The park run will start from the car park near the
animal farm and patients are very welcome to come along and either walk, jog
or run the approx 5km loop.
In addition to hoping to get patients jogging or walking the course we also
need volunteers each Saturday. If you or you know someone who might be
willing to occasionally volunteer a couple of hours on a Saturday morning then
please let Ollie, Helen or Jo Eccles (receptionist) know thank you.
Jodanna Gannon from Medicines Management at NHS Sheffield –
Jodanna attended the meeting because NHS Sheffield are interested to hear
patients views on cost effective medicines. Frank thinks that cheaper
medicines are not always better for the patient. Jodanna asked what the
patients understood by ‘cost effective medicines’ most thought it meant
‘cheaper’. This is to do with branded and generic medicines these are usually
the same but in different packaging and sometimes the tablets look different.
Maya added that her father had recently had changes to his medication and
this resulted in different packaging and the tablets were a different shape and
colour.
Items from patients
Hard of Hearing patients - Maya is part of link regarding deaf people. She
thinks the surgery can do better when it comes to being aware of deaf people.
Maya will give Helen the contact details for resources and training etc.
Hearing Aid batteries were mentioned. These can only be collected at the
Hallamshire Hospital or via a couple of doctors surgeries.
Helen will contact the clinic to see if Sloan’s can be a hearing aid battery
centre.
Paddy asked why patients have to have an appointment with a doctor before
having an ear syringe with the nurse as she felt this is a waste of time. The
reason for this is that a GP must check for infections or perforated ear drums
before an ear syringe.
Repeat Dispensing – Ron has had problems with this and had to wait 2
weeks before he could collect the scripts. The repeat dispensing systems do
cause both the doctors and receptionists numerous problems, usually practice
says takes 1 week to sort a repeat dispensing request not 2.
Date & Time of next meeting: Monday 25th June 2012 - 6.15pm start
Meeting usually lasts for an hour.
Sloan Medical Centre
Patient Participation Group Meeting
Monday 23rd July 2012
Patients Present:
A Hilbert
C Hague
L Munn
C Smith
J Clegg
R Neville
S Blandy
M Moudnani
Present on behalf of Practice:
Dr O Hart (Chair)
H Proud (minutes)
Previous Minutes
Confidentiality - Discussion around how to make the front reception desk
slightly more confidential for patients. Suggestions from patients were to have
a painted line that patients had to wait behind or have a queue rope system.
Helen thought there wouldn’t be enough space for the patients who were in
the queue with both of those options. Practice will give this some more
thought.
Graves Park Run – This has been running since February this year and is
going well. Ollie wants to promote this again as Sloan Medical Centre is
actively trying to promote physical activity within our patient population and
community.
Hard of Hearing – Maya asked Helen to type hard of hearing instead of deaf
in any further minutes or notices etc.
Problems with Repeat dispensing – At previous meeting some patients had a
few slight problems with the RD service. Audrey said her latest script wasn’t
signed and didn’t reach Derbyshire Lane pharmacy also some scripts not
being sent to pharmacy even though it is on the patients screen.
Feedback from patients - John wanted to comment that he is a fairly new
patient to us and is very happy with Sloan Medical Centre, he prefers to see a
doctor ‘face to face’ and doesn’t like being triaged first especially when he
knows he needs to be seen.
Lilian mentioned that she is really pleased with the new way we run the Anti
Coagulation clinics it is much quicker and easier having a ‘one stop shop’
Chronic Disease Clinics
The surgery is thinking of changing the current process for bringing patients in
for their reviews when they have a chronic disease. This would be in the form
of a ‘One stop shop’ chronic disease session where patients would be invited
in around their birthday. We would have Healthcare assistants, practice
nurses and doctors available for the patients to see. We were thinking of
making it more educational in that we would open up the meeting room and
have various healthcare professionals and services relating to chronic
diseases and health & activity etc patients could in between their
appointments have a look round various ‘stalls’, pick up leaflets or have a chat
to these people.
To Conclude the idea is that patients are sent a letter inviting them in to make
themselves available for a couple of hours, they would see a healthcare
assistant for bp, height, weight, bloods etc then go in and see the nurse who
specialises in the chronic disease/s they suffer from then wait and see a
doctor. The surgery will pilot this sometime in October with around 25
patients. Helen asked if any group members would volunteer to provide
refreshments for these chronic disease days - John and Cynthia both
volunteered (depending on the date).
Ollie asked if any members of the patient group would be prepared to become
‘practice ambassadors’? or do they know anyone who may want to
volunteer?
Clare asked if we held ‘well man clinics’ – The practice hasn’t had well man
clinics for some time now.
Buddy system
The surgery is also thinking about setting up a ‘buddy system’ where patients
suffering with the same chronic disease can get together, chat and support
each other. Cynthia has heard of good examples of this working really well.
John is a carer for his partner and finds it’s difficult to find information about
what he can do in certain situations. Carers support group is a good source of
social chatter but not for actual facts about various illnesses etc.
Audrey suggested that when a doctor sees a patient who has a condition and
they feel they would benefit from either being a buddy or getting a buddy
organised they could create a list.
Date and time of next meeting: Monday 8th October 6.15 – 7.15pm
Sloan Medical Centre
Minutes of Patient Participation Group
Meeting held on Monday 8th October 2012
Present:
On behalf of practice Dr Ollie Hart, Helen Proud
Patients – Ron Algar, Ann Hilbert, Maya Moudnani, Sarah Blandy
Previous Minutes
Maya asked when the practice has posters and notices up regarding hearing impaired
people it says Hearing Impaired and not deaf or partially deaf.
Items from patients
Cancelling appointments - Ann had recently used our Text to cancel service which
unfortunately didn’t go to plan as she received a DNA letter a few days later. Ann had
used the service during the evening and Helen thinks that the receptionist on that desk
the following morning must have forgotten to cancel the appointment.
Action - Helen apologised to Ann and will speak to the Reception Supervisor at
Little London Road to remind receptionists to check the mobile phone and to
cancel the appointments from the screen.
DNA Rates – These figures on notices around the surgery are very high, all patients
present agreed this is a major problem and wondered how high non attendees could be
made aware that they are blocking someone else being able to see a doctor or nurse.
Helen mentioned the ways in which appointments can be cancelled without trying to
get through to surgery by phone:
1.
2.
3.
4.
Text to cancel service can be used 24 hours a day
E Mail reception on their e mail address : sloan.reception@nhs.net 24 hrs a day
On-Line with the patients username and password again can be used 24 hrs a day
Obviously if a patient doesn’t have access to the above they can ring the surgery and
during an afternoon is slightly less busy on phone lines.
Action - Ollie suggested the DNA notices next month should show how many
patients attended appointments and not how many didn’t, reverse psychology it
could have an effect, Helen will try this for the September figures.
Advertising within the surgery – Maya suggested the ‘old’ neon type digital display
we used to have at Chesterfield Road, this would be a good way of informing patients
of any news or info the practice want to notify patients of etc.
Action – This will go on the agenda for the next Partners Business Meeting in
October.
Items from Practice
Physical Activity classes etc – Sheffield International Venues are loaning us one of
their physical activity & health advisors for 6 weeks starting Monday 5th November
her name is Jean and she will be doing some gentle exercise classes in the meeting
room at the surgery, she will be able to ring patients and invite them in to discuss a
healthier lifestyle etc.
‘One Stop Shop ‘ pilot clinic
The Practice is pleased to announce to the patient group that we have managed to
organise a new type of clinic where patients with chronic diseases can have their
annual review and get advice and education on how to control their health. The
patient will be sent a letter asking them to attend surgery for a blood test at their
convenience prior to the afternoon; they will then be asked to attend on the afternoon
of Tuesday 6th November along with either a close family member or their carer. They
will be able to see a healthcare assistant for height, weight and blood pressure check;
they will also be able to see a practice nurse and a GP. Whilst they are in the surgery
they will be able to speak to various service providers who the surgery have invited
along to give its patients advice and help in many areas such as citizens advice,
WRVS they have a (befriending service) we hope this will also encourage patients to
sit and chat with other patients who suffer with the same condition whilst having a
light lunch. We are asking for volunteers to help ‘buddy’ patients invited to this clinic.
Finally patients will be asked to fill in a short satisfaction survey.
Patients present were asked what we should call this clinic.
Suggestions were - Be in control of your health, Manage your health and Positive
health day.
Helen and Ollie liked the sound of Positive Health Day.
Maya, Ron volunteered to help on 6th November (Cynthia had already expressed an
interest in being a volunteer).
Date and Time of next meeting -- Monday 21st January 2013