Sally Jolicoeur
11102 Sunrise Place NW
Gig Harbor WA 98332
253-858-2181 home 253-318-9452 cell
Sj10194@comcast.net
PROFESSIONAL SUMMARY
23+ Years experience in the transportation industry with customer service and planning.
Possessing strong organizational skills, an innate ability for problem solving, and an energetic work
attitude.
STRENGTHS
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AS400
McLeod
Netgraf
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MS Office Suite
Customer Service Expert
Adaptive team player
WORK EXPERIENCE
Regional Planner and Customer Service
Navajo
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Tacoma, WA
March 1999 to April 2012
Handled customer service and problem solving to national accounts: Best Buy, Menlo/Hewlett
Packard, Menlo/Starbucks, Menlo/Comcast, Menlo/Dow Chemical and Starbucks
Provided rates, discounts, and estimated costs in relation to service requested
Increased revenue on average of 30% yearly per account
Coordinated freight shipments according to customer contract , trucking capacity and logistics
Served as trainer for sales staff on the AS400 system and customer service interactions
guidelines
Ensured policies and procedures were followed by coworkers
Station Auditor
GeoLogistics (formerly Profit International)
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April 2012 to December 2013
Load planned in AS400 system for 5 states on average of 70 trucks daily
Communicated effectively with drivers, managers and customer service representatives
Updated regional information to upper management, owners and vice president of operations
Researched pricing and book freight within customer base, brokers and logistics companies
Tracked shipments to ensure on time service
Strategic Account Manager
Interstate Distributor 
Sumner, WA
Sumner, WA
October 1998 to March 1999
Ran the direct to store distribution program
Audited and approved account payables for both local and long haul carriers
Audited and submitted for payment general expenses
Generated and monitored aging reports
Sally Jolicoeur
11102 Sunrise Place NW
Gig Harbor WA 98332
253-858-2181 home 253-318-9452 cell
Sj10194@comcast.net
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Monitored Cash on Delivery (COD) logs
LEP Domestic Inbound Agent
Profit International (formerly Profit Freight)
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April 1995 to October 1998
Ran the direct to store distribution program
Tracked inbound shipments for accuracy, timeliness and profitability
Monitored and verified delivery bill of ladings for cartage payments
Coordinated dispatch and outside carriers for daily pickups and deliveries
Scheduled residential delivery appointments
Sent out reverse alert origins of shipment status
Generated on hand report for corporate review
Customer Service
Profit Freight Systems
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Kent, WA
Sumner, WA
October 1990 to April 1995
Participated in the direct to store distribution program
Track all outbound shipments with carriers and destination terminals to ensure accuracy, and
efficiency
Maximized routes for shipments to provide on time service and company profitability
Provided rates, discounts, and estimated costs in relation to service requested
EDUCATION
Pierce College –15 Credits
Green River Community College – 54 Credits
AWARDS
Best Buy Customer Service Representative of the year 2009
Best Buy Inbound Operations CSR Partnership Award 2008
Target Corporation *All Star* Award 2004
Best Buy Collaborative Partner Award FY 2002
Sally Jolicoeur
11102 Sunrise Place NW
Gig Harbor WA 98332
253-858-2181 home 253-318-9452 cell
Sj10194@comcast.net
REFERENCE
Chris Perkins
Major Account Group Manager, TrueBlue Inc.
Cell: (253) 377-2271
Email: chrisperkins@comcast.net
Eric Anderson, Sr. Supply Chain Analyst
Best Buy Corporate
Office: (612) 291-3070
Email: eric.anderson9@bestbuy.com
Eric Augino
Chihuly Studios
Office: (253) 627-0460
Email: erica@chihuly.com
Karen Ford
33 year friend, Insurance Account Manager
Cell: (206) 755-9538
Email: beanergirl@comcast.net
Laura Babcock
15 year friend, Homemaker
Cell: (719) 640-0968
Email: lauracbabcock@hotmail.com
Mike Rohrer
10 year friend, VP of Sales Western Region, Interstate Distributor
Work: (253) 538- 4407
Email: mrohrer@intd.com