Request for Proposals RFP Ref. No. CERSAI/Notification/2015-687 Dated 12.01.2015or SELECTION OF CONSULTANT CONSULTANCY SERVICES FOR DATA QUALITY ASSESSMENT OF CERSAI Central Registry of Securitisation Asset Reconstruction and Security Interest of India (CERSAI) RFP – Consultancy Services for Data Quality Assessment of CERSAI Contents Section 1: Letter of Invitation ....................................................................................................3 Section 2: Instructions to Bidders ..............................................................................................4 PART I: Standard Terms and Conditions ...........................................................................4 PART II: Data Sheet ........................................................................................................ 20 Section 3: Pre-Qualification Proposal - Standard Forms ...................................................... 244 Section 4: Technical Proposal - Standard Forms .................................................................... 30 Section 5: Financial Proposal - Standard Forms ................................................................... 455 Section 6: Terms of Reference ................................................................................................ 51 1. Introduction ................................................................................................................. 51 2. Background of the CERSAI........................................................................................ 51 3. Need and Objectives of the Assignment ................................................................... 522 4. Scope of Work .......................................................................................................... 533 5. Deliverables and Timelines....................................................................................... 555 Section 7: Standard Forms of Contract and Annexures ........................................................ 566 Confidential property of CERSAI Page 2 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Section 1:Letter of Invitation Central Registry of Securitisation Asset Reconstruction and Security Interest of India 5th floor, MTNL Telephone Exchange Building, 8, Bhikaji Cama Place, New Delhi – 110066 Dear Consultant 1. The Central Registry of Securitisation Asset Reconstruction and Security Interest of India (CERSAI) invites proposals from consulting entities to provide consultancy services for data quality assessment of the Central Registry established under the Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest Act, 2002. More details on the scope of work and services expected from the consultant are provided in the Section 6: Terms of Reference of this Request for Proposal (RFP) document. 2. A consultant will be selected based on Quality-cum-Cost-Based Selection (QCCBS) procedures described in this RFP. 3. The RFP includes the following documents: Section 1 - Letter of Invitation Section 2 - Information to Consultants Section 3 - Pre-Qualification Proposal - Standard Forms Section 4 - Technical Proposal - Standard Forms Section 5 - Financial Proposal - Standard Forms Section 6 - Terms of Reference Section 7 - Standard Form of Contract Yours sincerely, S/d Chief Operating Officer, CERSAI, New Delhi Confidential Property of CERSAI Page 3 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Section 2:Instructions to Bidders PART I: Standard Terms and Conditions Definitions (a) "Affiliate" in relation to a Consultant or a Bidder, as the case may be, being: a. A legal person, which controls, is controlled by, or is under the control of such Consultant or Bidder, as the case may be. b. A natural person means any person, which controls or is controlled by such Consultant or the Bidder, as the case may be, by a contract or other instrument. The term “control” shall mean the beneficial ownership directly or indirectly of more than 50% (Fifty Percent) of the voting securities of such entity or controlling the majority of the composition of the board of directors or power to direct the management or policies or decision making by contract or otherwise. (b) “Applicable Law” means the laws and any other instruments having the force of law in India, as they may be issued and in force from time to time. (c) “Assignment” means “Consultancy Services for Data Quality Assessment of CERSAI” and includes the Services to be performed by the Consultant pursuant to the Contract. (d) “Bidder” or “Bidders” mean applicant(s)who submit a Proposal pursuant to the RFP with or without a Joint Venture. (e) “Companies Act” shall mean the (Indian) Companies Act, 1956 and the Companies Act, 2013 and any statutory modification or re-enactment thereof for the time being in force. Any reference to specific sections of the Companies Act, 1956 in this RFP and the Contract shall be deemed to refer, mutatis mutandis, to the corresponding Sections of the Companies Act 2013, as applicable. (f) “Consultant” means a Person that is selected to provide the Services to the CERSAI. (g) “Contract” means a legally binding written agreement signed between the CERSAI and Consultant and includes all the attached documents listed in its Clause 1 including but not limited to the General Conditions (GC), the Special Conditions (SC), and the Appendices. Confidential Property of CERSAI Page 4 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI (h) “Data Sheet” means an integral part of the Instructions to Consultants (ITC) used to reflect specific assignment conditions to supplement, but not to over-write, the provisions of the ITC. (i) “Business Day” means the days on which the banks are open for business in New Delhi. (j) “Central Government” means the Government of India. (k) “Joint Venture” or “JV” for the purposes of RFP means a consortium or an association of members comprising one or more Persons with a Lead Member which has the authority to business for and on behalf of all the members of the consortium or association as the case may be but, where all the members are and remain jointly and severally liable to the CERSAI. (l) “Instructions to Consultants” (Section 2 of the RFP) means the document which provides interested Bidders with all information needed to prepare their Proposals. (m) “Person” or “Persons” means and includes a legal person, natural person or Joint Venture. (n) “Personnel” means professionals, experts and support staff to be assigned by the Consultant to perform the Services or any part thereof; (o) “Proposal” means the Pre-Qualification Proposal, Technical Proposal and the Financial Proposal. (p) “RFP” means the Request for Proposal prepared by the CERSAI for the selection of Consultant. (q) “Services” means the work to be performed by the Consultant including as mentioned in the Terms of Reference pursuant to the Contract. (r) “Terms of Reference” (TOR) means the document included in the RFP as Section 6 which explains the objectives, scope of work, activities, tasks to be performed, respective responsibilities of the CERSAI and the Consultant, and expected results and deliverables by the Consultant. (s) “Central Registry” means the central registry setup pursuant to Section 20 of SARFAESI Act for registering transactions of securitization and asset reconstruction of financial assets and creation of security interests, in electronic form or otherwise, with complete application software, IT infrastructure, data centre as well as the disaster recovery centre facilities. Confidential Property of CERSAI Page 5 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI (t) “Lead Member” means the member of the Joint Venture which is the main members of the Joint Venture in whose name the bid is made by and on behalf of the Joint Venture and which has been authorised by the Joint Venture members to submit the bid on their behalf and take all necessary steps including to negotiate the Contract. 1. Introduction 1.0 “The Central Registry of Securitisation Asset Reconstruction and Security Interest of India” or “CERSAI” is a company registered under the Companies Act, which is maintaining and operating the Central Registry. 1.1 The CERSAI will select the Consultant in accordance with the method of selection specified in the Data Sheet. 1.2 The name of the Assignment has been mentioned in Part II Data Sheet. Detailed scope of work under the Assignment has been described in the Terms of Reference in Section 6. 1.3 The date, time and address for submission of the Proposal has been given in Part II Data Sheet. 1.4 Interested Bidders are invited to submit a Proposal for consulting services required for the Assignment named in the Data Sheet. The Proposal, technical presentation (if provided), and any other clarifications provided by the Bidder along with the Terms of Reference provided in the RFP will be the basis for contract negotiations and ultimately for a signed Contract with the selected Consultant. 1.5 Bidders should familiarize themselves with current operations of the Central Registry and take them into account in preparing their Proposal. To obtain first-hand information on the assignment, interested Bidders are encouraged to visit the office of the CERSAI before submitting a proposal and to attend a pre-proposal conference. Attending the pre-proposal conference is optional. 1.6 The Bidders shall bear all costs associated with the preparation and submission of their Proposal and contract negotiation. The CERSAI is not bound to accept any Proposal, and reserves the right to annul the selection process at any time prior to Contract award, without assigning any reasons or incurring any liability of any kind whatsoever to the CERSAI or the Central Registry. 1.7 The Technical Proposals of only those Bidders who meet the Pre-qualification Criteria will be opened by the CERSAI. Bidders failing to meet the Pre-Qualification Criteria or not submitting requisite proof for supporting pre-qualification Pre-qualification Criteria Confidential Property of CERSAI Page 6 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI criteria are liable to be rejected summarily. (i) The Bidder and in the event of the Joint Venture, the Lead Member must be a reputable and experienced company operating in the field of professional consultancy services/ data purification, registered under the Companies Act for the last 3 years. (ii) The Bidder must have completed at least 3 consultancy assignments of a similar nature in data quality assessment, data purification and design of data quality systems in the government, banking or financial sector with a consultancy value of at least Rs. 10 lakh each. (iii)The Bidder should not have been black listed by any state or Central Government or public sector undertaking or regulatory body in India. (iv) No proceeding for winding up or restructuring of the Bidder should be pending in any court of law or any other forum. (v) The Bidder should not have any conflict of interest with the Terms of Reference and should not have been, directly or indirectly, associated with the creation of data of which quality assessment is sought to be carried out by the CERSAI under the Assignment. 1.8 Bids failing to meet the Pre-qualification Criteria or not submitting requisite proof in support thereof as mentioned in Para. 4.1 of Part II Data Sheet are liable to be considered as non-responsive and rejected summarily. Conflict of Interest& Monopolistic Practice 1.9 The CERSAI requires that the Consultant shall, while delivering the Services, provide professional, objective, and impartial advice at all times holding the CERSAI and the Central Registry’s interests paramount, strictly avoiding any conflicts of interest or any monopolistic practice, free of any ulterior or vested interest. Conflicting Relationships 1.9.1 A Bidder(including its Personnel) that has a business or family relationship with a member of the CERSAI’s staff who is directly or indirectly involved in any part of (a) the preparation of the Terms of Reference of the Assignment, (b) the selection process for such Assignment, or (c) supervision of the Contract, may not be awarded the Contract, unless the conflict stemming from this relationship has been resolved in a manner acceptable to the CERSAI throughout the selection process and the execution of the Contract. The Bidders are expected to make a Confidential Property of CERSAI Page 7 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI disclosure of the Conflicting Relationship in the prescribed form. Fraud and Corruption 1.9.2 Bidders have an obligation to disclose any situation of actual or potential conflict that impacts their capacity to serve the best interest of the CERSAI, or that may reasonably be perceived as having this effect. Failure to disclose said situations may lead to the disqualification of the Bidder or the termination of its Contract, if awarded. 1.10 It is required that Bidders participating in the Assignment adhere to the highest ethical standards during the selection process. For the purpose of this paragraph, the terms set forth are as follows: (i) “corrupt practice” means (i) the offering, giving, receiving, or soliciting, directly or indirectly, of anything of value to influence the actions of any person connected with the negotiation process (for avoidance of doubt, offering of employment to or employing or engaging in any manner whatsoever, directly or indirectly, any official of the CERSAI who is or has been associated or dealt in any manner, directly or indirectly with the negotiation process or has dealt with matters concerning the RFP or arising there from, before or after the execution thereof, at any time prior to the expiry of one year from the date such official resigns or retires from or otherwise ceases to be in the service of the CERSAI, shall be deemed to constitute influencing the actions of a person connected with the negotiation process); or (ii) engaging in any manner whatsoever, during the negotiation process, any person in respect of any matter relating to the assignment, who at any time has been or is a legal, financial or technical adviser of the CERSAI in relation to any matter concerning the RFP trying to influence in what so ever manner the members of the Consultancy Evaluation Committee (CEC), in the selection process or in contract execution; (ii) “fraudulent practice” means a misrepresentation or omission of facts in order to influence a selection process or the execution of a contract or negotiation process; (iii) “collusive practices” means a scheme or arrangement between two or more consultants with or without the knowledge of the CERSAI, designed to establish Confidential Property of CERSAI Page 8 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI prices at artificial, non competitive levels; (iv) “coercive practices” means impairing, harming or threatening to harm, directly or indirectly, persons or their property to influence their participation in a procurement process, or affect the execution of a contract or negotiation process; The CERSAI reserves the right to reject a Proposal at any stage if it determines that the Bidder recommended for award has, directly or through an agent, engaged in corrupt, fraudulent, collusive or coercive practices in competing for the contract in question. False and 1.11 Misleading Statement A Bidder may be disqualified at any stage if found to have submitted false or misleading information or material or has made false or misleading declaration in the Proposal. Commissions and Fees 1.12 The Bidder or the selected Consultant shall furnish information on commissions and gratuities, if any, paid or to be paid relating to this Proposal and during execution of the assignment if the Bidder/selected Consultant is awarded the Contract, as required in the Financial Proposal submission form (Section 5). Eligibility 1.13 A Bidder may form a Joint Venture for submission of Proposal with Person or Persons experienced in the field of data assessment for banking/ financial/ government sector. Where such Joint Venture has been formed, each member of the Joint Venture shall be considered a Bidder for the purpose of evaluation. However, the Lead Member must satisfy the Pre-Qualification Criteria mentioned in sub paragraph (1), (iii) to (v) of Para.1.7. The Contract, if awarded, shall be signed by all the members of the Joint Venture. The Lead Member shall be responsible to the CERSAI for every aspect of the Proposal submitted by the Joint Venture Bidder. The CERSAI however, will have the right to interact with, seek information from or meet any member of the Joint Venture. A Bidder (including members of any Joint Venture) may submit only one Proposal. If a Bidder or any member of the Joint Venture submits or participates in more than one Proposal, such Proposals shall be disqualified Proposal Validity 1.14 Confidential Property of CERSAI The Part II Data Sheet indicates how long a Bidder’s Proposal s must remain valid after the submission date. During this period, the Bidder shall maintain the availability of Personnel nominated in the Proposal and fully commit to their Financial Proposal. The CERSAI will make its best effort to complete negotiations within this period. Should the need arise however; the CERSAI may request the Page 9 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Bidders to extend the validity period of their proposals. Bidders who agree to such extension shall confirm that they maintain the availability of the Personnel nominated in the Proposal and fully commit to their Financial Proposal, unchanged, or in their confirmation of extension of validity of the Proposal, the Bidder could submit new staff in replacement, who would be considered in the final evaluation of the Contract. A Bidder who does not agree to the above, has the right to refuse to extend the validity of their Proposals. Under such circumstances, the CERSAI shall not consider such proposal for further evaluation. 2. Clarification and 2.1 Amendment of RFP Document A Bidder may request a clarification in the RFP document up to the number of days indicated in the Data Sheet before the Proposal submission date. Any request for clarification must be sent in writing, or by standard electronic means to the CERSAI address indicated in the Data Sheet. The CERSAI will respond in writing by standard electronic means to all Bidders their response (including an explanation of the query but without identifying the source of inquiry). Should the CERSAI deem it necessary to amend the RFP as a result of a clarification, it shall do so following the procedure under Para. 2.2. 2.2 At any time before the submission of Proposals, the CERSAI may amend the RFP by issuing an addendum/ corrigendum in writing or by standard electronic means. The addendum/ corrigendum shall be published in the website and will be binding on the Bidders. To give Bidders reasonable time in which to take an amendment into account in their Proposals, the CERSAI may, if the amendment is substantial, extend the deadline for the submission of Proposals. of 3.1 The Proposal (see Para. 3.2), as well as all related correspondence exchanged by the Bidders and the CERSAI, shall be written in English. 3.2 In preparing their Proposal, Bidders are expected to examine in detail the documents comprising the RFP. Material deficiencies in providing the information requested may result in rejection of a Proposal. The Proposal consists of 3 parts (i) Pre-Qualification Proposal (ii) Technical Proposal and (iii) Financial Proposal. 3.3 While preparing the Pre-Qualification Proposal and Technical Proposal, a Bidder must give particular attention to the following: 3. Preparation Proposals (a) Confidential Property of CERSAI If a Bidder considers that it may enhance its expertise for the assignment by associating with Page 10 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI individual experts/ other consultants it may do so by forming a Joint Venture at its own liability and cost. (b) The estimated tenure for the Assignment is as shown in the Part II Data sheet. However, the Proposal shall be based on the number of professional staffmonths/tenure or budget estimated by the Bidders. While making the Proposal, the Bidder must ensure that it proposes the type of experts as sought by the CERSAI, failing which the proposal shall be considered as non-responsive. (c) Alternative professional staff shall not be proposed, and only one curriculum vitae (CV) may be submitted for each position. Language (d) Documents to be issued by the Bidders as part of this assignment must be in English language. Pre-qualification 3.4 Proposal and Technical Proposal Format and Content Bidders are required to submit the Pre-Qualification Proposal and the Technical Proposal. The Data Sheet indicates the format of the Pre-Qualification Proposal and Technical Proposal to be submitted. Submission of the PreQualification and Technical Proposal in any other format will result in the Proposal being deemed non-responsive. The Pre-Qualification Proposal shall provide the information as required in Para 4.1 of Part II Data Sheet using the attached Standard Forms (Section 3) and shall provide all documentary evidence for the same. The Technical Proposal shall provide the information indicated in the following sub-paras from (a) to (f) using the attached Standard Forms (Section 4). (a) Confidential Property of CERSAI For the Technical Proposal: a brief description of the Bidder’ organization and an outline of recent experience of the Bidder and, in the case of Joint Venture with other, Persons for each Person, on assignments of a similar nature, is required in Form TECH-2 of Section 4.For each assignment, the outline should indicate the names of sub-consultants/ professional staff who will participated, duration of the assignment, contract amount, and Bidder’s involvement. Information should be provided only for those assignments for which the Bidder and where Bidder is a Joint Venture, Persons forming members of a JV were legally contracted by the Bidder. Assignments completed by individual professional staff working privately or through other consulting entities cannot be claimed as the experience of the Bidder, or that of the Bidder’s associates, but can be Page 11 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI claimed by the professional staff themselves in their CVs. Bidders should be able to substantiate the experience claimed in their proposal and must submit letter of award/copy of contract for all assignments mentioned in their proposal. Financial Proposals (b) For the Technical Proposal: comments and suggestions on the Terms of Reference including workable suggestions that could improve the quality/ effectiveness of the assignment; and on requirements for counterpart staff and facilities including: administrative support, office space, equipment, data, etc. to be provided by CERSAI (Form TECH-3 of Section 4) are welcomed. (c) For the Technical Proposal: a description of the technical approach, methodology, work plan and organization and staffing schedule for performing the assignment. Guidance on the content of this section of the Technical Proposal is provided under Form TECH-4 of Section 4. The work plan should be consistent with the Work Schedule (Form TECH-8 of Section 4), which will show in the form of a bar chart the timing proposed for each activity. (d) The list of the proposed professional staff team to be engaged in this assignment by area of expertise, the position that would be assigned to each staff team member, and their tasks (Form TECH-5 of Section 4). (e) Estimates of the staff input needed to carry out the assignment (Form TECH-7of Section 4). The staffmonths input should be indicated separately in the format. (f) CVs of the professional staff signed by the staff themselves or by the authorized representative of the professional staff (Form TECH-6 of Section 4). 3.5 The Pre-Qualification Proposal and Technical Proposal (Original, Copy and CDs) shall not include any financial information. A Pre-Qualification Proposal or Technical Proposal containing financial information shall be declared non responsive. 3.6 The Financial Proposal shall be prepared using the attached Standard Forms (Section 5). It shall list all costs associated with the assignment, including remuneration for staff. The financial proposal shall not include any conditions attached to it and any such conditional financial proposal shall be summarily rejected. Confidential Property of CERSAI Page 12 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Taxes 3.7 Bidders are responsible for meeting all tax liabilities arising out of the Contract unless specifically stated otherwise in the Data Sheet and shall include such taxes in the Financial Proposal. 3.8 Bidders should provide the price of their services in Indian Rupees. Earnest Money 3.9Earnest Money Deposit: Deposit (EMD), Tender Fees and An EMD of Rs. 1 lakh, in the form of DD drawn in favour Performance of the CERSAI and payable at Delhi, must be submitted Guarantee along with the Proposal. Proposals not accompanied by EMD shall be rejected as non-responsive. III. No interest shall be payable by the CERSAI for the sum deposited as EMD. IV. No bank guarantee will be accepted in lieu of the EMD. V. The EMD of the Bidders whose Technical Proposals do not qualify, will be returned back within one month of opening of the Technical Proposals. 3.10 The CERSAI shall forfeit a Bidder’s EMD in the following events: I. If the Bidder withdraws the Proposal during the validity period or any extension thereof for any reason whatsoever. II. If the Proposal is modified by the Bidder in a manner not acceptable to the CERSAI after opening of bids during the validity period or any extension thereof. III. If the Bidder tries to influence the evaluation process as mentioned in Para. 1.10 of Part I: Standard Terms and Conditions IV. If the Bidders unilaterally withdraws the proposal during negotiations (failure to arrive at consensus by both the parties shall not be construed as withdrawalof Proposal by the Bidder). V. If the Bidder makes a false declaration or disclosure in the Proposal or during the negotiations as mentioned in Para. 1.11 of Part I: Standard Terms and Conditions 3.12 Confidential Property of CERSAI Tender Fees: All Bidders are required to pay Rs. 5000/- towards tender fees in the form of Demand Draft drawn in favour of the CERSAI and payable at Delhi. This Fee is Non-Refundable. Page 13 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI 3.13. Performance Bank Guarantee I. The selected Bidder shall be required to furnish a performance bank guarantee equivalent to 10% of the contract value rounded off to the nearest thousand Indian Rupees, in the form of an unconditional and irrevocable bank guarantee from a scheduled commercial bank in India in favour of the CERSAI, for the entire period of contract with 90 days claim period. The bank guarantee must be submitted after award of contract but before signing of the Contract. The successful Bidder has to renew the bank guarantee on same terms and conditions for the period up to contract including extension period, if any. Performance bank guarantee would be returned only after successful completion of tasks assigned to them and after the claim period indicated at I above and only after adjusting/recovering any dues recoverable/payable from/by the Consultant on any account under the Contract. On submission of this performance guarantee and after signing of the Contract, demand draft submitted towards EMD would be returned. 4.1 The proposal (Pre-Qualification Proposal, Technical 4. Submission, Proposal and Financial Proposal) shall contain no Receipt, and interlineations or overwriting, except as necessary to correct Opening of errors made by the Bidders themselves. The authorized Proposals representative of the Bidder must initial each such correction. Submission letters for the Pre-Qualification Proposal, Technical Proposal and Financial Proposals should respectively be in the format of PRE-QUAL FORM 1 and PRE-QUAL FORM 2, TECH-1 of Section 4, and FIN-1 of Section 5, respectively. 4.2 An authorized representative of the Bidder shall initial all pages of the original Pre-Qualification, Technical and Financial Proposals. This authorization shall be in the form of a written power of attorney accompanying the PreQualification, Technical and Financial Proposals or in any other form demonstrating that the representative has been duly authorized to sign. The signed Pre-Qualification, Technical and Financial Proposals shall be marked “ORIGINAL”. 4.3 The Pre-Qualification Proposal should be marked “ORIGINAL” or “COPY” as appropriate. The PreQualification Proposals shall be sent to the addresses referred to and in the number of copies indicated in Part II: Data Sheet. All required copies of the Pre-Qualification Proposal are to be made from the original. If there are discrepancies between the original and the copies of the Pre-Qualification Proposal, the original governs. All the Bidders responding to this RFP would need to meet the pre- Confidential Property of CERSAI Page 14 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI qualification criteria set in this RFP as per details provided in Para 4.1 of Part II: Data Sheet. 4.4 The Technical Proposal shall be marked “ORIGINAL” or “COPY” as appropriate. The Technical Proposals shall be sent to the addresses referred to and in the number of copies indicated in Part II: Data Sheet. All required copies of the Technical Proposal are to be made from the original. If there are discrepancies between the original and the copies of the Technical Proposal, the original shall prevail. 4.5 The original and all copies of the Pre-Qualification Proposal shall be placed in a sealed envelope clearly marked “PREQUALIFICATION PROPOSAL”. The original and all copies of the Technical Proposal shall be placed in a sealed envelope clearly marked “TECHNICAL PROPOSAL”. Similarly, the original Financial Proposal shall be placed in a sealed envelope clearly marked “FINANCIAL PROPOSAL” and the name of the Assignment, and with a warning “DO NOT OPEN WITH THE PRE-QUALIFICATION PROPOSAL OR TECHNICAL PROPOSAL.”The envelopes containing the PreQualification Proposal, Technical Proposal, Financial Proposal, EMD, and Tender Fee shall be placed into an outer envelope and sealed. This outer envelope shall bear the submission address and be clearly marked “DO NOT OPEN, EXCEPT IN PRESENCE OF THE OFFICIAL APPOINTED, BEFORE 1500 hrs on 04.02.2015 .The CERSAI shall not be responsible for misplacement, losing or premature opening if the outer envelope is not sealed and/or marked as stipulated. This circumstance may be case for Proposal rejection. If the Financial Proposal is not submitted in a separate sealed envelope duly marked as indicated above, this will constitute grounds for declaring the Proposal non-responsive. 4.6 The Proposals must be sent to the address indicated in the Data Sheet and received by the CERSAI no later than the time and the date indicated in the Data Sheet, or any extension to this date in accordance with Para. 2.2. Any Proposal received by the CERSAI after the deadline for submission shall be returned unopened. 4.7 From the time the Proposals are opened to the time the Contract is awarded, the Bidders should not contact the CERSAI on any matter related to its Pre-Qualification, Technical and/or Financial Proposals. Any effort by Bidders to influence the CERSAI in the examination, evaluation, ranking of Proposals , and recommendation for award of Contract may result in the rejection of the Bidders' Proposal. 4.8 The CERSAI has constituted a Consultancy Evaluation Confidential Property of CERSAI Page 15 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Committee(CEC), which will carry out the entire evaluation process. 4.9 The CERSAI shall open the Pre-Qualification Proposal immediately after the deadline for their submission. The envelopes with the Technical Proposal and Financial Proposal shall remain sealed and securely stored. 5 Evaluation of Pre- 5.1 Qualification Proposal and Technical Proposal The Consultancy Evaluation Committee shall first evaluate the Pre-Qualification Proposal as per the Pre-Qualification Criteria detailed in Para 4.1 of Part II: Data Sheet. The CEC while evaluating the Pre-Qualification Proposals shall have no access to the Technical and Financial Proposals until the Pre-Qualification evaluation is concluded and the competent authority accepts the recommendation. The PreQualification Proposal shall be evaluated based on the information provided in the Standard Forms (Section 3) and the supporting documents. 5.2 The Technical Proposal of only those bidders, who qualify in the evaluation of the pre-qualification proposals, shall be opened.The Consultancy Evaluation Committee while evaluating the Technical Proposals shall have no access to the Financial Proposals until the technical evaluation is concluded and the competent authority accepts their recommendation. 5.3 The CEC shall evaluate the Technical Proposals on the basis of their responsiveness to the Terms of Reference and by applying the evaluation criteria and sub-criteria specified in the Data Sheet. In the first stage of evaluation , a Proposal shall be rejected if it is found deficient as per the requirement indicated in the Data Sheet for responsiveness of a proposal. Only responsive proposals shall be further taken up for evaluation. Evaluation of the Technical Proposal will be done and at this stage the Financial Proposals will remain unopened. Bidders shall make presentation to Consultancy Evaluation Committee that will also be evaluated. The qualification of the Bidder and the evaluation criteria for the Technical Proposal shall be as defined in the Data Sheet. Each responsive Proposal will be given a technical score (St). A Proposal shall be rejected at this stage if it does not respond to important aspects of the RFP and particularly the Terms of Reference or if it fails to achieve the minimum technical score indicated in the Data Sheet. Public Opening 5.4 and Evaluation of Financial Proposals - Financial Proposals of only those entities who are technically qualified shall be opened publicly on the date &time specified on the Data Sheet, in the presence of the Bidders’ representatives who choose to attend. The name of Confidential Property of CERSAI Page 16 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI QCCBS Selection Procedure the Bidders, their technical score (if required) and their Financial Proposal shall be read aloud. 5.5 The Consultancy Evaluation Committee will correct any computational errors. When correcting computational errors, in case of discrepancy between a partial amount and the total amount, or between word and figures the former will prevail. In addition to the above corrections, the items described in the Technical Proposal but not priced, shall be assumed to be included in the prices of other activities or items. In case an activity or line item is quantified in the Financial Proposal differently from the Technical Proposal, (i) if the Time-Based form of contract has been included in the RFP, the Consultancy Evaluation Committee shall correct the quantification indicated in the Financial Proposal so as to make it consistent with that indicated in the Technical Proposal, apply the relevant unit price included in the Financial Proposal to the corrected quantity and correct the total Proposal cost, (ii) if the Lump-Sum form of contract has been included in the RFP, no corrections are applied to the Financial Proposal in this respect. 5.6 In the QCCBS method of selection of Bidder, the lowest evaluated Financial Proposal will be given the maximum financial score (Sf) of 100 points. The financial scores (Sf) of the other Financial Proposals will be computed as indicated in the Data Sheet. Proposals will be ranked according to their combined technical (St) and financial (Sf) scores using the weights (T = the weight given to the Technical Proposal; P = the weight given to the Financial Proposal; where T + P = 1) indicated in the Data Sheet: S (or the combined technical and financial score) = St x T% + Sf x P%. The entity achieving the highest combined technical and financial score will be invited for negotiations. 6. Negotiations 6.1 Negotiations will be held at the address of the CERSAI mentioned in the Data Sheet. The invited Bidder will, as a pre-requisite for attendance at the negotiations, confirm availability of all professional staff. Failure in satisfying such requirements may result in the CERSAI proceeding to negotiate with the next-ranked Bidder. Representatives conducting negotiations on behalf of the Bidder must have written authority to negotiate and conclude a Contract. Technical negotiations 6.2 Negotiations will include a discussion of the Technical Proposal, the proposed technical approach and methodology, work plan, and organization and staffing, and any suggestions made by the Bidder to improve the Terms of Reference. The CERSAI and the successful Bidder will finalize the Terms of Reference, staffing schedule, work Confidential Property of CERSAI Page 17 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI schedule, logistics, and reporting. These documents will then be incorporated in the Contract as “Description of Services”. Special attention will be paid to clearly defining the inputs and facilities required from the CERSAI to ensure satisfactory implementation of the Assignment. The CERSAI shall prepare minutes of negotiations, which will be signed by the CERSAI and the successful Bidder. Financial negotiations 6.3 After the technical negotiations are over, financial negotiations should be carried out in order to reflect any change in financials due to change in scope of work or due to clarification on any aspect of the Technical Proposal during the technical negotiations. Under no circumstances, should the financial negotiation result in an increase in the price originally quoted by the Bidder. Unless there are exceptional reasons, the financial negotiations will not cover either the remuneration rates for staff or other proposed unit rates. For other methods, the Bidder will provide the CERSAI with the information on remuneration rates described in the form FIN-3 of Section 5 - Financial Proposal - Standard Forms of this RFP Availability Professional staff/experts of 6.4 Having selected the Bidder on the basis of, among other things, an evaluation of proposed professional staff, CERSAI expects to negotiate a Contract on the basis of the Personnel named in the Proposal. Before contract negotiations, CERSAI will require assurances that the Personnel will be actually available. CERSAI will not consider substitutions during contract negotiations unless both parties agree that undue delay in the selection process makes such substitution unavoidable or for reasons such as death or medical incapacity. If this is not the case and if it is established that Personnel were offered in the proposal without confirming their availability, the Bidder may be disqualified. Any proposed substitute shall have equivalent or better qualifications and experience than the original candidate and be submitted by the Bidder within the period of time specified in the letter of invitation to negotiate. Conclusion of 6.5 the negotiations Negotiations will conclude with a review of the Contract. To complete negotiations the CERSAI and the Bidder will initial the agreed Contract. If negotiations fail, the CERSAI will invite the Bidder whose Proposal received the second highest score to negotiate a Contract. Confidential Property of CERSAI Page 18 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI 7. Award Contract 8. Confidentiality of 7.1 After completing negotiations, the CERSAI shall issue a letter of intent to the selected Bidder, and promptly notify all Bidders who have submitted proposals about the decision taken. 7.2 The selected Bidder will sign the Contract after fulfilling all the formalities/pre-conditions mentioned in the standard form of contract in Section-7, within 15 days of issuance of the letter of intent. 7.3 The Consultant is expected to commence the assignment on the date specified in the Part II Data Sheet. 8.1 Information relating to evaluation of Proposals and recommendations concerning awards shall not be disclosed to the Bidders who submitted the Proposals or to other persons not officially concerned with the process, until the publication of the award of Contract. The undue use by any Bidder of confidential information related to the process may result in the rejection of its Proposal. Confidential Property of CERSAI Page 19 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Instructions to Bidders PART II:Data Sheet Paragraph Reference 1.1 Party issuing RFP:Central Registry of Securitisation Asset Reconstruction and Security Interest of India (CERSAI) Method of selection: Pre-Qualification of eligible consultants followed by Quality cum Cost Based Selection [QCCBS] 1.2 Name of the Assignment: “Consultancy Services for Data Quality Assessment of CERSAI” 1.3 The Proposal submission address is: Central Registry of Securitisation Asset Reconstruction and Security Interest of India (CERSAI) 5th floor, MTNL Telephone Exchange Building, 8, Bhikaji Cama Place, New Delhi – 110066 Proposal (Pre-qualification Proposal, Technical Proposal and Financial Proposals in three separate sealed envelopes, EMD, and Tender Fee) must be submitted not later than the following date and time: Date: 04.02.2014 Time: 14:00 hrs. 1.4 A pre-proposal conference will be held at 11 a.m. on 28.01.2015 at CERSAI, New Delhi. The representative of CERSAI is: Biswajit Patra Chief Manager (IT) Phone number: 011 - 26168581 Email address: cmit@cersai.org.in 1.5 Proposals must remain valid for 90 days from the submission date. 1.6 Clarifications may be requested not later than 7 days before the submission date. Confidential Property of CERSAI Page 20 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI The address for requesting clarifications is: Biswajit Patra Chief Manager (IT) Phone number: 011 - 26168581 Email address: cmit@cersai.org.in 1.7 The estimated tenure of Contract: Fixed price fixed term Contract for a period of 6 months 2.1 The formats for the Pre-Qualification Proposal to be submitted are: Pre-Qual Form 1 – Pre-Qualification Proposal Submission Form Pre-Qual Form 2 – Consultant’s Organization & Requisite Experience The formats of the Technical Proposal to be submitted are: Form Tech 1: Letter of Proposal submission Form Tech 2: Bidder’s organization & experience Form Tech 3: Comments & suggestions on TOR Form Tech 4: Approach & methodology Form Tech 5: Team composition Form Tech 6: Curriculum vitae Form Tech 7: Staffing Schedule Form Tech 8: Work Schedule Form Tech 9: Comments / modifications suggested on contract. Form Tech 10: Information regarding any conflicting activities and declaration thereof 3.1 Consultant must submit the following: a) Original and 1 duplicate hard copy and 1 Soft Copy (on a nonrewriteable CD) of the Pre-Qualification Proposal b) Original and 1 duplicate hard copy and 3 soft copies (on a nonrewriteable CD) of the Technical Proposal, and c) Only the Original of the Financial Proposal 4.1 Pre-Qualification Criteria The Technical Proposals of only those Bidders who meet the Pre-qualification Criteria will be opened. Bidders failing to meet these criteria or not submitting requisite proof for supporting pre-qualification criteria are liable to be rejected summarily. (i) The Bidder and in the event of the Joint Venture, the Lead Member must be a reputable and experienced company operating in the field of professional consultancy services/ data purification, registered under the Companies Act for the last 3 years. (ii) The Bidder must have completed at least 3 consultancy assignments of a similar nature in data quality assessment, data purification and design of data Confidential Property of CERSAI Page 21 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI quality systems in the government, banking or financial sector with a consultancy value of at least Rs. 10 lakhs each. (iii) The Bidder should not have been black listed by any state or Central Government or public sector undertaking or regulatory body in India. (iv) No proceeding for winding up or restructuring of the Bidder should be pending in any court of law or any other forum. (iv) The Bidder should not have any conflict of interest with the Terms of Reference and should not have been, directly or indirectly, associated with the creation of data of which quality assessment is sought to be carried out by CERSAI under the Assignment. Bids failing to meet the Pre-qualification Criteria or not submitting requisite proof in support thereof as mentioned in Para 4.1 of Part II Data Sheet are liable to be considered as non-responsive and rejected summarily. The list of mandatory supporting documents to be submitted are: a) Proof of registration of the Bidder and in case of the Joint Venture, of the Lead Member. b) Audited Balance Sheet for the last three financial years of the Bidder and the members of the Joint Venture, if any. c) In the case of a Joint Venture, the agreement entered into by the members of the Joint Venture. Such agreement should clearly provide authority to the Lead Member on behalf of all the members. d) Work order/ completion certificate/ client certificate for previous experience cited in Pre-Qual Form-2 B(it is mandatory to provide value of consulting assignment) of the Bidder and the members of the Joint Venture, if any. 5.1 Criteria, sub-criteria, and point system for the Detailed Evaluation of Technical Proposals are: (i) Relevant Experience: 35 points Sl. No 1 2 3 Criteria Previous experience of bidder in data quality assessment Previous experience of bidder in designing data quality management systems Total Score for Criterion (i) Points 20 15 35 (ii) Adequacy of the proposed methodology and work plan: 30 points Sl. No 1 Criteria Technical approach and methodology a) Approach and methodology for the data quality assessment b) Approach for remedial actions and data quality management system Confidential Property of CERSAI Points 24 8 8 Page 22 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI 2 3 4 c) Coverage of entire scope of work Assignment plan Organization &staffing plan Total Score for Criterion (ii) 8 3 3 30 (iii) Key professional staff qualifications and competence for the Assignment: 20 points The evaluation of the key professional staff shall be determined based on the profiles submitted in form TECH-6 considering the following sub-criteria: 1) General qualifications a) Educational qualification and training b) Number of years of consulting experience 2) Competency and adequacy a) Area of specific expertise relevant to the Assignment b) Adequate involvement in the Assignment (iii) Technical presentation: 15 points Total points for the above criteria (i), (ii), (iii): 100 St = Total points obtained for the above criteria (i), (ii), (iii) The minimum technical score St required to pass is:70 Points 5.2 The formula for determining the technical score is as follows: St = (100 x T / Tm), in which St is the normalized technical score, Tm is the highest technical score and T is the technical score of the proposal under consideration. The formula for determining the financial scores is the following: Sf = 100 x Fm / F, in which Sf is the financial score, Fm is the lowest price and F the price of the proposal under consideration. The weights given to the Technical and Financial Proposals are: T =0.75; and P = 0.25 6.1 Expected date and address for contract negotiations: Date to be communicated later. Address: CERSAI, 5th Floor, MTNL Building, 8, Bhikaji Cama Place, New Delhi - 110066. 7.1 Expected date and place for commencement of consulting services: Date to be communicated later. Confidential Property of CERSAI Page 23 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Section 3:Pre-Qualification Proposal - Standard Forms Refer to Reference Paragraph 2.1 of the Data Sheet for format of Pre-Qualification Proposal to be submitted, and paragraph 1.7 of Section 2 of the RFP for Standard Forms required and number of pages recommended. Pre-Qualification Proposal PRE-QUAL FORM 1 – Pre-Qualification Proposal Submission Form PRE-QUAL FORM 2 – Bidder’s Organization and Requisite Experience Confidential Property of CERSAI Page 24 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI PRE-QUAL FORM-1:PRE-QUALIFICATION PROPOSAL SUBMISSION FORM To: The Chief Operating Officer Central Registry of Securitisation Asset Reconstruction and Security Interest of India (CERSAI) 5th floor, MTNL Telephone Exchange Building, 8, Bhikaji Cama Place, New Delhi – 110066 Dear Sir: We, the undersigned, offer to provide Consultancy Services for Data Quality Assessment of the CERSAIin accordance with your Request for Proposal dated our Proposal dated and .We are hereby submitting our Proposal, which includes this Pre- Qualification Proposal, and a Technical Proposal and Financial Proposal sealed in separate envelopes. We are submitting our Proposal in association with: [Insert a list with full name and address of each member of the Joint Venture]1 as a Joint Venture confirming joint and several liability (strike out which ever is inapplicable). We hereby confirm that we have read and understood the Standard Terms and Conditions of the RFP and all the documents attached therewith. We hereby declare that all the information and statements made in this Pre-Qualification Proposal are true and correct and agree that any false or misleading statement contained in it or declaration made may lead to our disqualification.We undertake, if our Proposal is accepted, to initiate the consulting services related to the assignment not later than the date indicated in Paragraph Reference 7.1 of the Data Sheet. We understand you are not bound to accept any Proposal you receive. We remain, Yours sincerely, Confidential Property of CERSAI Page 25 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Authorized Signature [In full and initials]: Name and Title of Signatory: Name of Entity: Address: Location:_____________________________________Date: _______________ 1 [Delete in case no association is foreseen.] Confidential Property of CERSAI Page 26 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI PRE-QUAL FORM-2:BIDDER’S ORGANIZATION AND EXPERIENCE A - Bidder’s Organization [Provide here a brief description of the background and organization of your entity and each associate entity for this assignment. Also provide a brief description on the ownership details, date and place of incorporation of the entity, objectives of the entity etc. Apart from this, also provide information on the Annual Turnover of the entity for the last 3 financial years and the number of professional staff with your entity as required in the form below] Single Bidder or Consortium? …………………….. Organization and Financial Information Form A 1: Details of the Organization–Bidder Name Date of Incorporation Date of Commencement of Business Address of the Headquarters Address of the Registered Office in India Area of expertise with respect to this Assignment Contact details (name, address, phone no. and email) Form A 2: Details of the JVmember (in case of JV bid) Name Date of Incorporation Date of Commencement of Business Address of the Headquarters Address of the Registered Office in India (if applicable) Area of expertise with respect to this Assignment Confidential Property of CERSAI Page 27 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Form A 3: Financial Information –Bidder* FY FY FY Revenue (in INR crores) Profit Before Tax (in INR crores) Revenue from IT Advisory/ IT Consulting (in INR crores) Other Relevant Information * Do not include the revenue or PBT of the JV Partner Confidential Property of CERSAI Page 28 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI B – Bidder Entity’s Experience–Relevant Experience Citations [Using the format below, provide information on each assignment for which your entity was legally contracted for carrying out consulting services similar to those requested under this assignment. Bidders should provide all the details (including documentary evidence like copy of work order/ contract document/ completion certificate from customer/ certificate from auditor/ other customer testimonials including video along with supporting certificate from auditors) as required in the form. Please provide citations of 3 consultancy assignments of a similar nature in data quality assessment, data purification and design of data quality systems in the government, banking or financial sector with a consultancy value of at least Rs. 10 lakhs each. In case, information required by the CERSAI is not provided by the Bidder, the CERSAI shall proceed with evaluation based on the information provided without requesting the Bidder for further information. Hence, responsibility for providing information as required in this form lies solely with Bidder.] Assignment name: Approx. Value of Contract: (Mandatory field) (Mention contract value in INR) Country: Location within country: Name of employer: Duration of assignment (months): Address: Approx. value of the services provided by your entity under the contract (in INR): No of professional staff-months provided: Total No. of staff-months of the assignment: Start date (month/year): Completion date (month/year): Employer Reference and Contact Name of senior professional staff of your entity involved Details: &functions performed (indicate most significant profiles): Narrative description of Assignment: Description of actual services provided by your staff within the assignment: Confidential Property of CERSAI Page 29 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Section 4: Technical Proposal - Standard Forms Refer to Reference Paragraph 2.1 of the Data Sheet for formats of Technical Proposal to be submitted, and paragraph 3.4 of Section 2 of the RFP for Standard Forms required and number of pages recommended. Technical Proposal TECH-1 Technical Proposal Submission Form TECH-2 Bidder’s Organization and Experience A Bidder’s Organization B, C Bidder’s Experience TECH-3 Comments or Suggestions on the Terms of Reference TECH-4 Description of the Approach, Methodology and Work Plan for Performing the Assignment TECH-5 Team Composition and Task Assignments TECH-6 Curriculum Vitae (CV) for Proposed Professional Staff TECH-7 Staffing Schedule TECH-8 Work Schedule Confidential Property of CERSAI Page 30 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI FORM TECH-1TECHNICAL PROPOSAL SUBMISSION FORM To: The Chief Operating Officer Central Registry of Securitisation Asset Reconstruction and Security Interest of India (CERSAI) 5th floor, MTNL Telephone Exchange Building, 8, Bhikaji Cama Place, New Delhi – 110066 Dear Sir: We, the undersigned, offer to provide consultancy services for Data Quality Assessment of the CERSAIin accordance with your Request for Proposal dated <date>and our Proposal. We are hereby submitting our Proposal, which includes this Technical Proposal, and a Financial Proposal sealed in a separate envelope. We are submitting our Proposal in association with: [Insert a list with full name and address of each associated member of the Joint Venture]1 as a Joint Venture confirming joint and several liability (strike out which ever is inapplicable). We hereby confirm that we have read and understood the Standard Terms and Conditions of the RFP and all the documents attached therewith. We hereby declare that all the information and statements made in this Proposal are true and correct and agree that any false or misleading statement contained in it or declaration made may lead to our disqualification. If negotiations are held during the period of validity of the Proposal, i.e., before the date indicated in Paragraph Reference 1.5 of the Data Sheet, we undertake to negotiate on the basis of the proposed staff. Our Proposal is binding upon us and subject to the modifications resulting from Contract negotiations. Confidential Property of CERSAI Page 31 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI We undertake, if our Proposal is accepted, to initiate the consulting services related to the assignment not later than the date indicated in Paragraph Reference 7.1 of the Data Sheet. We understand you are not bound to accept any Proposal you receive. We remain, Yours sincerely, Authorized Signature [In full and initials]: Name and Title of Signatory: Name of Entity: Address: Location:_____________________________________Date: _______________ 1 [Delete in case no association is foreseen.] Confidential Property of CERSAI Page 32 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI FORM TECH-2BIDDER’S ORGANIZATION AND EXPERIENCE A - Bidder’s Organization [Provide here a brief description of the background and organization of your entity. Also provide a brief description on the ownership details, date and place of incorporation of the entity, objectives of the entity etc.] Confidential Property of CERSAI Page 33 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI B – Bidder Entity’s Experience – Data Quality Assessment [Using the format below, provide information on each assignment for which your entity was legally contracted for carrying out consulting services as requested under this assignment. Bidder should provide all the details (including documentary evidence like copy of work order/ contract document/ completion certificate from customer/ certificate from auditor/ other customer testimonials including video along with supporting certificate from auditors) as required in the form. Please provide citations of maximum 3 relevant completed consultancy Assignments (with consultancy cost above Rs. 10 lakh) covering data quality assessment for collateral registries, banks, micro-finance institutions (MFIs), credit bureaus, government registries, etc., covering the scope of work as defined in this RFP. In case, information required by the CERSAI is not provided by the Bidder, the CERSAI shall proceed with evaluation based on information provided without requesting the Bidder for further information. Hence, responsibility for providing information as required in this form lies solely with Bidder.] Assignment name: Approx. Value of Contract: (Mandatory field) (Mention contract value in INR or provide range values: Country: Location within country: Name of employer: Duration of assignment (months): Address: Approx. value of the services provided by your entity under the contract (in INR): Total No. of staff-months of the assignment: Start date (month/year): No of professional staff-months provided: Completion date (month/year): Employer Reference and Contact Name of senior professional staff of your entity involved Details: and functions performed (indicate most significant profiles): Narrative description of Assignment: Description of actual services provided by your staff within the assignment: Confidential Property of CERSAI Page 34 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI C – Bidder Entity’s Experience – Design of Data Quality Management Systems for Governments, Credit Bureaus, Banks, etc. [Using the format below, provide information on each assignment for which your entity was legally contracted for carrying out consulting services as requested under this assignment. Bidder should provide all the details (including documentary evidence like copy of work order/ contract document/ completion certificate from customer/ certificate from auditor/ other customer testimonials including video along with supporting certificate from auditors) as required in the form. Please provide citations of maximum 2 relevant completed consultancy Assignments (with consultancy cost above Rs. 10 lakhs) covering design of data quality management systems for banks, credit bureaus, MFIs, governments, etc. In case, information required by CERSAI is not provided by the Bidder, CERSAI shall proceed with evaluation based on information provided without requesting the Bidder for further information. Hence, responsibility for providing information as required in this form lies solely with Bidder.] Assignment name: Approx. Value of Contract: (Mandatory field) (Mention contract value in INR or provide range values: Country: Location within country: Name of employer: Duration of assignment (months): Address: Approx. value of the services provided by your entity under the contract (in INR): Total No. of staff-months of the assignment: Start date (month/year): No. of professional staff-months provided: Completion date (month/year): Employer Reference and Contact Name of senior professional staff of your entity involved Details: and functions performed (indicate most significant profiles): Narrative description of Assignment: Description of actual services provided by your staff within the assignment: Confidential Property of CERSAI Page 35 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI FORM TECH-3 COMMENTS REFERENCE AND SUGGESTIONS ON THE TERMS OF [Suggest and justify here any modifications or improvement to the Terms of Reference you are proposing in carrying out the assignment (such as deleting some activity you consider unnecessary, or adding another, or proposing a different phasing of the activities).Such suggestions should be concise and to the point, and incorporated in your Proposal.] Confidential Property of CERSAI Page 36 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI FORM TECH-4 DESCRIPTION OF APPROACH, METHODOLOGY WORK PLAN FOR PERFORMING THE ASSIGNMENT AND [Technical approach, methodology and work plan are key components of the Technical Proposal. You are suggested to present your Technical Proposal divided into the following three chapters: a) Technical Approach and Methodology, b) Work Plan, and c) Organization and Staffing, a) Technical Approach and Methodology. In this chapter you should explain your understanding of the objectives of the assignment, approach to the services, details of the secondary and primary research methodologies, and methodology for carrying out the activities and obtaining the expected output, and the degree of detail of such output. You should highlight the problems being addressed and their importance, and explain the technical approach you would adopt to address them. You should also explain the methodologies including approaches for determining optimum sample size and geographical coverage that you propose to adopt for the data quality assessment activities and highlight the compatibility of those methodologies with the proposed approach. b) Work Plan. In this chapter you should propose the main activities of the assignment, their content and duration, phasing and interrelations, milestones (including interim approvals by the CERSAI), and delivery dates of the reports. The proposed work plan should be consistent with the technical approach and methodology, showing understanding of the TOR and ability to translate them into a feasible working plan. A list of the final documents, including reports, drawings, and tables to be delivered as final output, should be included here. The work plan should be consistent with the Work Schedule. c) Organization and Staffing. In this chapter you should propose the structure and composition of your team. You should list the main disciplines of the assignment, the key experts responsible, and proposed technical and support staff. The support staff profiles shall be different from key professional staff. The details of these resources shall be given in Form TECH-5 Confidential Property of CERSAI Page 37 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI FORM TECH-5TEAM COMPOSITION AND TASK ASSIGNMENTS FOR ASSIGNMENT 1. Professional Staff Name of Staff Area Expertise of Position Assigned Task Assigned 2. Support Staff Name of Staff Area Expertise Confidential Property of CERSAI of Position Assigned Task Assigned Page 38 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI FORM TECH-6 CURRICULUM VITAE PROFESSIONAL STAFF (CV) FOR PROPOSED 1. Proposed Position [only one candidate shall be nominated for each position Expert]: 2. Name of Entity[Insert name of entity proposing the staff]: 3. Name of Staff [Insert full name]: 4. Date of Birth: Nationality: 5. Education[Indicate college/university and other specialized education of staff member, giving names of institutions, degrees obtained, and dates of obtainment]: 6. Total No. of years of experience: 7. Total No. of years with the entity: 8. Areas of expertise and no. of years of experience in this area (as required for the position - mandatory): 9. Certifications and Trainings attended: 10. Details of Involvement in Assignments listed in FORM TECH-2 B, C (only if involved in the same): 11.Languages [For each language indicate proficiency :good , fair ,or poor in speaking, reading, and writing] : 12.Membership of Professional Associations: 13. Employment Record [Starting with present position, list in reverse order, giving for each employment (see format here below): dates of employment, name of employing organization, positions held. Past employment that is not relevant to the assignment does not need to be included.]: From[Year]: To[Year]: Employer: Positions held: Confidential Property of CERSAI Page 39 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI 14. Detailed Tasks Assigned 15. Relevant Work Undertaken that Best Illustrates the experience as required for the Role (provide maximum of 6 citations of 10 lines each) [List all tasks to be performed under this assignment] [List the deliverables under this assignment in which the proposed will be involved] [Among the assignments in which the staff has been involved, indicate the following information for those assignments that best illustrate staff capability to handle the tasks listed under point 14 and as required for the role as listed in ‘List of the key professional positions whose CV and experience would be evaluated’.] Name of assignment or Assignment: Year: Location: Employer: Main Assignment features: Positions held: Value of Assignment(approximate value or range value): __________ Activities performed: 16. Certification: I, the undersigned, certify that to the best of my knowledge and belief, this CV correctly describes my qualifications, my experience, and myself. I understand that any wilful misstatement described herein may lead to my disqualification or dismissal, from the assignment if engaged. Date: [Signature of staff member or authorized representative of the staff] Day/Month/Year Full name of authorized representative: Confidential Property of CERSAI Page 40 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI FORM TECH-7STAFFING SCHEDULE FOR ASSIGNMENT No Name of Staff Total staff man-months proposed Staff input in weeks (in the form of a bar chart)2 1 2 3 4 5 6 7 8 9 10 11 1 2 3 N Subtotal Total 1 For Professional Staff the input should be indicated individually; for Support Staff it should be indicated by category 2 Weeks are counted from the start of the assignment. 3.Full time input Part time input Confidential Property of CERSAI Page 41 of 89 12 n Total RFP – Consultancy Services for Data Quality Assessment of CERSAI FORM TECH-8WORK SCHEDULE (ASSIGNMENT MANAGEMENT PLAN) No Activity1 Months2 1 2 3 4 5 6 7 8 9 10 11 12 n 1 2 3 4 5 N 1 2 Indicate all main activities of the assignment, including delivery of reports (e.g.: inception, interim, and final reports), and other benchmarks such as Employer approvals. For phased assignments indicate activities, delivery of reports, and benchmarks separately for each phase. Duration of activities shall be indicated in the form of a bar chart. Confidential Property of CERSAI Page 42 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI FORM TECH-9 COMMENTS/ SUGGESTIONS ON CONTRACT [Here the Bidder may mention any suggestion / views on the draft contract attached with the RFP document. This information shall be used at the time of the negotiations. However, the CERSAI is not bound to accept any/all modifications sought and may reject any such request of modification.] Confidential Property of CERSAI Page 43 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI FORM TECH-10 INFORMATION REGARDING ANY CONFLICTING ACTIVITIES, RELATIONSHIP& DECLARATIONS THEREOF Are there any activities carried out by your entity or group company or any member of the Joint Venturewhichareofconflictingnatureasmentionedinpara1.9ofSection2.If yes, please furnish details of any such activities. If no, please certify, We hereby declare that we as an entity ,our affiliates or any of the member of the Joint Venture have no conflict of interest as mentioned under para 1.9 of Section 2.We also acknowledge that in case of misrepresentation of the information, our proposals / contract shall be rejected / terminated by the CERSAI which shall be binding on us. Authorized Signature [In full and initials]: Name and Title of Signatory: Name of Entity: Address: Location:_____________________________________Date: _______________ Confidential Property of CERSAI Page 44 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Section 5:Financial Proposal - Standard Forms [Comments in brackets [] provide guidance to the Bidders for the preparation of their Financial Proposals; they should not appear on the Financial Proposals to be submitted.] Financial Proposal Standard Forms shall be used for the preparation of the Financial Proposal according to the instructions provided under para. 5.4 of Section 2. FIN-1 Financial Proposal Submission Form FIN-2 Summary of Costs FIN-3 Breakdown of Remuneration Confidential property of CERSAI Page 45 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI FORM FIN-1FINANCIAL PROPOSAL SUBMISSION FORM To: The Chief Operating Officer Central Registry of Securitisation Asset Reconstruction and Security Interest of India 5th floor, MTNL Telephone Exchange Building, 8, Bhikaji Cama Place, New Delhi – 110066 Dear Sir: We, the undersigned, offer to provide consultancy services for Data Quality Assessment of the CERSAIin accordance with your Request for Proposal dated <date>and our Technical Proposal. Our attached Financial Proposal is for the sum of [Insert amount(s) in words and figures].The amount of the local taxes, as identified/estimated is shown in the summary separately. We hereby confirm that we have read and understood the Standard Terms and Conditions of the RFP and all the documents attached therewith and fully understand implications thereof. Our Financial Proposal shall be binding upon us subject to the modifications resulting from Contract negotiations, up to expiration of the validity period of the Proposal, i.e. before the date indicated in Paragraph Reference 1.5 of the Data Sheet. We hereby certify that we have taken steps to ensure that no person acting for us or on our behalf will engage in bribery.We undertake that, in competing for (and, if the award is made to us, in executing) the above contract, we will strictly observe the laws against fraud and corruption in force in India namely “Prevention of Corruption Act, 1988”. We understand you are not bound to accept any Proposal you receive. We remain, Yours sincerely, Confidential Property of CERSAI Page 46 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Authorized Signature [In full and initials]: Name and Title of Signatory: Name of Entity: Address: Confidential Property of CERSAI Page 47 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI FORM FIN-2SUMMARY OF COSTS Financial Proposal for providing Consultancy services Item Costs In INR 1. Total Costs of Financial Proposal for providing consultancy services including comprehensive and practical data quality management system 2. Out of Pocket expenses (OPE’s) 3. Taxes and other duties {insert each type of tax separately} Total Amount of Financial Proposal for providing consultancy services (including taxes) * Out of Pocket expenses (OPEs) (expenses like all travel costs, accommodation expenses etc. and other miscellaneous expenses which are directly chargeable to the Assignment and built into the total Assignment cost) Confidential property of CERSAI Page 49 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI FORM FIN-3BREAKDOWN OF REMUNERATION (This Form FIN-3 shall only be used when the Lump-Sum Form of Contract has been included in the RFP. Information to be provided in this Form shall only be used to establish payments to the Bidder for possible additional services requested by CERSAI) Name2 Position3 Staff-month Rate(A)4 Proposed total Total Amount No. of Manin INR (A*B) months (B) Key Professionals Support Staff 1 2 3 4 Form FIN-3 shall be filled in for the same professional staff (to be indicated by name) and support staff (to be indicated by category) listed in Form TECH-7. Professional staff and support staff should be indicated individually Positions of the professional staff shall coincide with the ones indicated in Form TECH-5 Indicate separately staff-month rate Confidential Property of CERSAI Page 50 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Section 6: Terms of Reference 1. Introduction The Central Registry of Securitisation Asset Reconstruction and Security Interest of India (CERSAI) maintains and operates a web-based IT system for registering transactions of securitization and asset reconstruction of financial assets and creation of security interests over property through equitable mortgage and creation of security interest on account receivables through factoring, as defined in the Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest Act, 2002 (SARFAESI Act) and Factoring Act, 2011 respectively (Central Registry). The Central Registry has been operational since 2011, and till date banks and financial institutions have used the platform for filing over 12 million registrations of transactions of securitisation, asset reconstruction and security interests of equitable mortgages. Besides it also provides a platform to the Factoring Companies and Banks for registering their transactions of Assignment of Debt ( Factoring Transactions) under the Factoring Regulation Act 2011. The Central Registry also provides a facility for the general public to search and inspect the records maintained by the Registry on payment of fees (as prescribed under the Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest (Central Registry) Rules, 2011). 2. Background of the CERSAI Since the start of its operations in March 2011, the CERSAI system has expanded significantly. There are nearly 150,000 registered users on the system (a CAGR of 33%) with over 12 million records entered as of date (at a CAGR of 80%). The scope of the system has also expanded from its initial brief of recording transactions of creation of equitable mortgages on immovable properties and registration of transactions of asset reconstruction and securitization to registration of assignment of receivables (the latter under the Factoring Regulation Act 2011). Confidential Property of CERSAI Page 51 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Table 1: Registration of equitable mortgages on the CERSAI REGISTRATION STATUS 31-03-2012 31-03-2013 31-03-2014 31-12-2014 Number of registrations (new) 1,066,840 2,400,650 4,014,190 5,614,045 Number of registrations (subsisting) 2,188,342 5,856,965 6,477,070 6,782,431 Total number of registrations carried out 3,255,182 8,257,615 10,491,260 12,396,476 76,046 113,426 134,864 161,833 Number of users registered Table 2: Registration of factoring transactions on the CERSAI REGISTRATION STATUS Number of registrations carried out Number of users registered 31-03-2013 31-03-2014 31-12-2014 1722 5431 7343 72 77 93 Tata Consultancy Services (TCS) is the current vendor to the CERSAI for the Central Registry IT system. The CERSAI understands that the effectiveness of the search facility depends on the quality of data that exists in the Central Registry and poor data quality presents a huge risk to the operations of the registry. In this context, the CERSAI has identified that it is necessary to carry out a comprehensive Data Quality Assessment that will provide an accurate picture of the state of the data in the Central Registry and also provide a roadmap for improvement. 3. Need and Objectives of the Assignment The CERSAI understands that the effectiveness of the search facility depends on the quality of data that exists in the Central Registry and poor data quality presents a huge risk to the operations of the registry. In this context, the CERSAI has identified that it is necessary to carry out a comprehensive Data Quality Assessment that will provide an accurate picture of the state of the data in the Central Registry and also provide a roadmap for improvement. The main objective of this Assignment is to conduct a comprehensive diagnostic assessment of the quality of data within the CERSAI IT System and provide recommendations and roadmap for a data quality management system. Confidential Property of CERSAI Page 52 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Data quality in this context is broadly defined as the state of accuracy, completeness, validity, consistency, timeliness, uniqueness and confidentiality that makes data appropriate for a specific use. The Assignment will require extensive engagement with the CERSAI, Banks, Factors, and other financial institutions to understand various data quality issues that exist in the IT System including visits to the above institutions to understand their data entry processes and systems. The selected Consultant is also expected to review existing international standards and best practices being followed for successful deployment of similar services in India and other countries and to provide inputs to the CERSAI. 4. Scope of Work The key tasks of the Assignment inter-alia shall include the following: A) Analyzing data quality issues i. Examining existing data (especially subsisting mortgages) on a sample basis, and identifying key issues with the data, such as: a. In what areas did significant number of errors occur? b. Did certain types of errors occur more frequently than others? c. What is the best area on which to concentrate efforts so as to get the greatest improvement in data quality? ii. Analyzing common trends and specificities of data quality issues across various banks and factors, and across geographies iii. Identifying data fields that are not being used, analyzing reasons for non-usage, and assessing impact of non-usage iv. Analyzing root causes for data quality problems and the cost impacts connected to correcting the root causes of data quality problems B) Reviewing data quality processes Confidential Property of CERSAI Page 53 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI v. Propose sample for reviewing data quality control processes followed by the CERSAI users vi. Reviewing the quality control processes followed by banks, factors while collecting and submitting data into the CERSAI IT system. vii. Identifying gaps in data entry processes and data quality management of practices followed by banks and factors. viii. Evaluating processes followed for handling of errors reported by the CERSAI and validating/ cleaning of data errors reported. ix. Analyzing issues for current concerns and limitations including operational issues, IT and other infrastructure requirements. C) Recommending areas for improvement x. Making recommendations to address data quality issues including changes required in data entry forms, mandatory fields and data quality control processes. xi. Identifying areas for improving search quality, providing mechanisms to clean data errors, and enhancing ease of data collection. xii. Developing metrics and scorecard for data quality characteristics and conformance measures that are necessary to measure data quality. xiii. Providing recommendations on better indexing mechanism for faster searches. D) Developing remedial measures and action plans for data quality management xiv. Developing a comprehensive and practical data quality management system for the CERSAI IT System with solutions for improving the processes that are used to create and maintain data to minimize data errors on a continuous basis xv. Identifying resources required for ongoing data quality management, both at the CERSAI and the users’ end. xvi. Providing the CERSAI users with methodologies for cleaning up the existing data in the system and for reducing data entry and data quality issues in the future both at the CERSAI and its users' end. xvii. Preparing an After Action Report, to review implementation of the proposed methodologies/data quality management system at the CERSAI and users’ end and improvement in data quality metrics thereon. Confidential Property of CERSAI Page 54 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI 5. Deliverables and Timelines The deliverables and corresponding timelines based on the scope of work are as follows: S. No. D1 Deliverable Inception Report on Assignment design, including: Timeline T + 2 weeks a. Methodology and data points to be analyzed b. Sampling approach and coverage c. Report format and structure D2 Report on data quality assessment including: T + 6 weeks a. Analysis of data quality processes and issues identified b. Identification and analysis of gaps c. Data quality scorecard d. Baseline data quality assessment with current data quality problems e. Identification of data that does not conform to established standards or business rules D3 Draft Report of recommendations for addressing gaps T + 8 weeks highlighted in previous deliverable containing remedial actions – to be shared with key stakeholders for inputs D4 Final Report of recommendations after incorporating T + 12 weeks stakeholder inputs and including: a. Remedial actions for addressing gaps highlighted in previous b. Roadmap for future improvements, such as the data quality management system c. Time-bound action and implementation plan D5 After Action Report - Report on the data quality As per action plan improvements that were implemented, including proposed by consultant description of actions taken to improve data quality and within 6 months and improvement metrics from Assignment start date T is date of Assignment Kick-off Meeting Confidential Property of CERSAI Page 55 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Section 7:Standard Form of Contract and Annexures STANDARD FORM OF CONTRACT Consultants’ Services Lump Sum Confidential Property of CERSAI Page 56 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI CONTENTS I. Form of Contract………….……………………………………………………………………....… II. General Conditions of Contract………………………………………………… ……….....…….... III. Special Conditions of Contract………………………………………………………….....…….… IV. Appendices……………….……………………………………………………………………….…. Appendix A………...……………………………………………….……………………….… Appendix B………….………………………………………………….……………………… Appendix C………….………………………………………………….……………………… Appendix D………….………………………………………………….……………………… Appendix E ………….………………………………………………….……………………… Confidential Property of CERSAI Page 57 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI CONTRACT FOR CONSULTANTS’ SERVICES Lump-Sum between CERSAI and [name of the Consultant] Dated: Confidential Property of CERSAI Page 58 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI I.Form of Contract LUMP-SUM (All notes should be deleted in final text and such other modifications may be made as may be necessary and agreeable to CERSAI) This CONTRACT (hereinafter called the “Contract”) is made on the [day] day of the month of [month], [year], at ………………between, on the one hand Central Registry of Securitization Asset Reconstruction and Security Interest of India (‘CERSAI’), a company established under the Companies Act, 1956 and having its registered office at MTNL Telephone Exchange Building, 05th Floor, 8, Bhikaji Cama Place, New Delhi – 110066,represented by its Chief Operating Officer (hereinafter called the CERSAI) and, on the other hand, [name and address of Consultant] (hereinafter called the “Consultant”). [Note: If the Consultant consist of more than one entity, the above should be partially amended to read as follows:“…(hereinafter called the CERSAI) and, on the other hand, a joint venture/consortium/ consisting of the following entities, each of which will be jointly and severally liable to the CERSAI for all the Consultant’s obligations under this Contract, namely, [name of Consultant] and [name of Consultant] (hereinafter called the “Consultant”).] WHEREAS (a) the Consultant has represented to the CERSAI that it has the required professional skills, and personnel and technical resources to provide the Services on the terms and conditions set forth in this Contract; (b) Based on the representations made by the Consultant, the CERSAI has agreed to appoint the Consultant to provide the Services to the CERSAI; NOW THEREFORE the Parties hereto hereby agree as follows: 1. The Consultants shall provide the Services to the CERSAI in accordance with the terms and conditions set out in the Contract. Confidential Property of CERSAI Page 59 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI 2. In consideration of the Services to be provided by the Consultant, the CERSAI shall make payments to the Consultants in accordance with the terms and conditions set out in the Contract. 3. The mutual rights and obligations of the CERSAI and the Consultant are set out in the Contract. 4. The following documents attached hereto shall be deemed to form an integral part of this Contract: (a) The General Conditions of Contract; (b) The Special Conditions of Contract; (c) The RFP document including the terms of reference and all the amendments and clarifications issued (c) The following Appendices:[Note: If any of these Appendices are not used, the words “Not Used” should be inserted below next to the title of the Appendix] Appendix A: Description of Services Appendix B: Reporting Requirements Appendix C: Staffing Schedule Appendix D: Total Cost of Services Appendix E: Duties of the CERSAI Appendix F: Form of Advance Payment Guarantee [Any other document that may be found to be necessary to be added as schedule, appendix or annexure, by the CERSAI] IN WITNESS WHEREOF, the Parties hereto have caused this Contract to be signed in their respective names as of the day and year first above written. For and on behalf of [the CERSAI] [Authorized Representative] Confidential Property of CERSAI Page 60 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI For and on behalf of [name of Consultant] [Authorized Representative] 1 [Note: If the Consultant consists of more than one entity, all these entities should appear as signatories, e.g., in the following manner:] For and on behalf of each of the Members of the Consultant [name of member] [Authorized Representative] [name of member] [Authorized Representative] 1 Copy of the board resolution passed by the Consultant may be furnished. Confidential Property of CERSAI Page 61 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI II. General Conditions of Contract 1. GENERAL PROVISIONS 1.1 Definitions Unless the context otherwise requires, the following terms whenever used in this Contract have the following meanings: (a) "Affiliate" in relation to the Consultant being: a. a legal person which controls, is controlled by, or is under the control of such Consultant. b. A natural person means any person, which controls or is controlled by such Consultant by a contract or other instrument. The term “control” shall mean the beneficial ownership directly or indirectly of more than 50% (Fifty Percent) of the voting securities of such entity or controlling the majority of the composition of the board of directors or power to direct the management or policies or decision making by contract or otherwise. (b) “Applicable Law” means the laws and any other instruments having the force of law in India, or in such other country as may be specified in the Special Conditions of Contract (SC), as they may be issued and in force from time to time. (c) “Assignment” means “Consultancy Services for Data Quality Assessment of CERSAI” and includes the Services to be performed by the Consultant pursuant to the Contract. (d) “Business Day” means the days on which the banks are open for business in New Delhi. (e) “Central Government” means the Government of India. (f) “Central Registry” means the central registry setup pursuant to Section 20 of SARFAESI for registering transactions of securitization and asset reconstruction of financial assets and creation of security interests, in electronic form or otherwise, with complete application software, IT infrastructure, data center as well as the disaster recovery center facilities. (g) “Companies Act” shall mean the (Indian) Companies Act, 1956 and the Companies Act, 2013 and any statutory modification or re-enactment thereof for the time being in force. Any reference to specific sections of the Companies Act, 1956 in this RFP and the Contract shall be deemed to refer, mutatis mutandis, to the corresponding Sections of the Companies Act 2013, as Confidential Property of CERSAI Page 62 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI applicable; (h) “Consultant” means ________(details of Consultant including the Joint Venture, if relevant)that will provide the Services to the CERSAI under the Contract. (i) “Contract” means this Contract signed by the Parties and all the attached documents including General Conditions (GC), the Special Conditions (SC), the Appendices and other documents. (j) “Contract Price” means the price to be paid for the performance of the Services, in accordance with Clause 6; (k) “Data Sheet” means an integral part of the Instructions to Consultants (ITC) used to reflect specific assignment conditions to supplement, but not to over-write, the provisions of the ITC. (l) “Effective Date” means the date on which this Contract comes into force and effect pursuant to Clause GC 2.1. (m) “Foreign Currency” means any currency other than the currency of the CERSAI’s country. (n) “GC” means these General Conditions of Contract. (o) “Central Government” means the Government of India. (p) “Lead Member” means _________[in case of Joint Venture, to name here the member of the Joint Venture which is the main members of the Joint Venture in whose name the bid is made by and on behalf of the Joint Venture and which has been authorized by the Joint Venture members to submit the bid on their behalf and take all necessary steps including to negotiate the Contract. ] (q) “Local Currency” means the Indian currency. (r) “Member” or “Members” means Persons that make up the Joint Venture. (s) “Party” means CERSAI or the Consultant, as the case may be, and “Parties” means both of them. (t) “Person” or “Persons” means and includes a legal person, natural person or Joint Venture. (u) “Personnel” means professionals, experts and support staff provided by the Consultant assigned to perform the Services or any part thereof; (v) “RFP” means the Request for Proposal prepared by the CERSAI Confidential Property of CERSAI Page 63 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI for the selection of Consultant. (w) “SC” means the Special Conditions of Contract by which the GC may be amended or supplemented. (x) “Services” means the work to be performed by the Consultant pursuant to this Contract, as described in Appendix A hereto. (y) “In writing” means communicated in written form with proof of receipt 1.2 Relationship Between the Parties 1.3 Law Nothing contained herein shall be construed as establishing a relationship of master and servant or of principal and agent as between the “CERSAI” and the Consultant. The Consultant, subject to this Contract, has complete charge of Personnel performing the Services and shall be fully responsible for the Services performed by them or on their behalf hereunder. This Contract shall be governed by and construed in accordance with the laws of India. Governing Contract 1.4 Language 1.5 Notices 1.5.1 This Contract has been executed in English, which shall be the binding and controlling language for all matters relating to the meaning or interpretation of this Contract. Any notice, request or consent required or permitted to be given or made pursuant to this Contract shall be in writing. Any such notice, request or consent shall be deemed to have been given or made when sent by registered post or by email to such Party at the address specified in the SC. 1.5.2 A Party may change its address for notice hereunder by giving the other Party notice in writing of such change to the address specified in the SC. 1.6 Location The Services shall be performed at such locations as are specified in Appendix A hereto and, where the location of a particular task is not so specified, at such locations, as the CERSAI may approve. 1.7 Authority of Lead Partner(in case the The ________________(details of concerned Parties) hereby authorize the Lead Member in the SC to act on their behalf in exercising all the Consultant’s rights and obligations towards the CERSAI under this Contract, including without limitation the receiving of instructions and payments from the CERSAI. However, each member or constituent of Consortium of Consultants shall be jointly and severally liable for all obligations of the consultant under Confidential Property of CERSAI Page 64 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Consultant is a the Contract. Joint Venture) 1.8 Authorized Representatives 1.9 Taxes and Duties Any action required or permitted to be taken, and any document required or permitted to be executed under this Contract by the CERSAI or the Consultant may be taken or executed by the officials specified in the SC. The Consultant and its Personnel shall pay such indirect taxes, duties, fees, and other impositions levied under the Applicable Laws of India 1.10 Fraud and Corruption 1.10.1 Definitions It is the CERSAI’s policy to require that the CERSAI as well as Consultant observes the highest standard of ethics during the selection and execution of such contracts. In pursuance of this policy, the CERSAI: (a) Confidential Property of CERSAI defines, for the purpose of this provision, the terms set forth below as follows: (i) “corrupt practice” means (i) the offering, giving, receiving, or soliciting, directly or indirectly, of anything of value to influence the actions of any person connected with the negotiation process (for avoidance of doubt, offering of employment to or employing or engaging in any manner whatsoever, directly or indirectly, any official of the CERSAI who is or has been associated or dealt in any manner, directly or indirectly with the negotiation process or has dealt with matters concerning the RFP or arising there from, before or after the execution thereof, at any time prior to the expiry of one year from the date such official resigns or retires from or otherwise ceases to be in the service of the CERSAI, shall be deemed to constitute influencing the actions of a person connected with the negotiation process); or (ii) engaging in any manner whatsoever, whether during the negotiation Process or after the execution of the agreement, as the case may be, any person in respect of any matter relating to the assignment, who at any time has been or is a legal, financial or technical adviser of the CERSAI in relation to any matter concerning the RFP or trying to influence in what so ever manner the members of the Consultancy Evaluation Committee (CEC), in the selection process or in contract execution; (ii) “fraudulent practice” means a misrepresentation or omission of facts in order to influence a selection Page 65 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI process or the execution of a contract or negotiation process; (iii) “collusive practices” means a scheme or arrangement between two or more consultants with or without the knowledge of the CERSAI, designed to establish prices at artificial, noncompetitive levels; (iv) “coercive practices” means impairing, harming or threatening to harm, directly or indirectly, persons or their property to influence their participation in a procurement process, or affect the execution of a contract or negotiation process; 1.10.2 Measures to be taken by the CERSAI (a) The CERSAI may terminate the Contract if it determines at any time that representatives of the Consultant were engaged in corrupt, fraudulent, collusive or coercive practices during the selection process or the execution of that contract, without the consultant having taken timely and appropriate action satisfactory to the CERSAI to remedy the situation; (b) The CERSAI may also sanction against the Consultant, including declaring the Consultant ineligible, either indefinitely or for a stated period of time, to be awarded a contract if it at any time determines that the Consultant has, directly or through an agent, engaged in corrupt, fraudulent, collusive or coercive practices in competing for, or in executing an CERSAI -financed contract (c) The decision on corrupt, fraudulent, collusive or coercive practices shall be final and binding on the Consultant. 1.10.3 Commissions and Fees d)The CERSAI will require the successful Consultant to disclose any commissions or fees that may have been paid or are to be paid to agents, representatives, or commission agents with respect to the selection process or execution of the contract. The information disclosed must include at least the name and address of the agent, representative, or commission agent, the amount and currency, and the purpose of the commission or fee. 2.COMMENCEMENT, COMPLETION, MODIFICATION AND TERMINATION OF CONTRACT 2.1 Effectiveness of Contract 2.2 This Contract shall come into effect on the date the Contract is signed by both Parties and such other later date as may be stated in the SC. The date the Contract comes into effect is defined as the Effective Date. If this Contract has not become effective within such time period after the date of the Contract signed by the Parties as specified in the of Contract for SC, either Party may, by not less than twenty one (21) days written notice to the other Party, declare this Contract to be null and void, Termination Confidential Property of CERSAI Page 66 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Failure to Become and in the event of such a declaration by either Party, neither Party shall have any claim against the other Party with respect hereto. Effective 2.3 Commence- The Consultant shall begin carrying out the Services not later than the number of days after the Effective Date specified in the SC. ment of Services 2.4 Expiration of Contract Unless terminated earlier pursuant to Clause GC 2.3 hereof, this Contract shall expire at the end of such time period after the Effective Date as specified in the SC. This Contract contains all covenants, stipulations and provisions 2.5EntireAgreement agreed by the Parties. No agent or representative of either Party has authority to make, and the Parties shall not be bound by or be liable for, any other statement, representation, promise or agreement not set forth herein. 2.6 Modifications or Variations a)Any modification or variation of the terms and conditions of this Contract, including any modification or variation of the scope of the Services, may only be made by written agreement / exchange of letters between the Parties. However, each Party shall give due consideration to any proposals for modification or variation made by the other Party. (b) In cases of substantial modifications or variations, the prior written consent of the CERSAI is required. 2.7 Force Majeure 2.7.1 Definition a)For the purposes of this Contract, “Force Majeure” means an event which is beyond the reasonable control of a Party, is not foreseeable, is unavoidable and not brought about by or at the instance of the Party claiming to be affected by such events and which has caused the non-performance or delay in performance, and which makes a Party’s performance of its obligations hereunder impossible or so impractical as reasonably to be considered impossible in the circumstances, and includes, but is not limited to, war, riots, civil disorder, earthquake, fire, explosion, storm, flood or other extreme adverse weather conditions, strikes, lockouts or other industrial action (except where such strikes, lockouts or other industrial action are within the power of the Party invoking Force Majeure to prevent), confiscation or any other action by Government agencies. (b) Force Majeure shall not include (i) any event which is caused by the negligence or intentional action of a Party or by or of such Party’s agents or employees, nor (ii) any event which a diligent Party could reasonably have been expected both to take into account at the Confidential Property of CERSAI Page 67 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI time of the conclusion of this Contract, and avoid or overcome in the carrying out of its obligations hereunder. (c)Force Majeure shall not include insufficiency of funds or inability to make any payment required hereunder. The failure of a Party to fulfill any of its obligations under the Breach contract shall not be considered to be a breach of, or default under, this Contract insofar as such inability arises from an event of Force of Contract Majeure, provided that the Party affected by such an event (a) has taken all reasonable precautions, due care and reasonable alternative measures in order to carry out the terms and conditions of this Contract, and (b) has informed the other Party as soon as possible about the occurrence of such an event. 2.7.2 No (a) A Party affected by an event of Force Majeure shall continue to 2.7.3 Measures to perform its obligations under the Contract as far as is reasonably practical, and shall take all reasonable measures to minimize the be Taken consequences of any event of Force Majeure. (b) A Party affected by an event of Force Majeure shall notify the other Party of such event as soon as possible, and in any case not later than fourteen (14) days following the occurrence of such event, providing evidence of the nature and cause of such event, and shall similarly give written notice of the restoration of normal conditions as soon as possible. (c) Any period within which a Party shall, pursuant to this Contract, complete any action or task, shall be extended for a period equal to the time during which such Party was unable to perform such action as a result of Force Majeure. (d) During the period of their inability to perform the Services as a result of an event of Force Majeure, the Consultant, upon instructions by the CERSAI, shall either: (i) Demobilize,; or (ii) Continue with the Services to the extent possible, in which case the Consultant shall continue to be paid proportionately and on prorata basis, under the terms of this Contract. (e) In the case of disagreement between the Parties as to the existence or extent of Force Majeure, the matter shall be settled according to Clause GC 8. 2.8 Suspension The CERSAI may, by written notice of suspension to the Consultant, suspend all payments to the Consultant hereunder if the Consultant fails to perform any of its obligations under this Contract, including the carrying out of the Services, provided that such notice of suspension (i) shall specify the nature of the failure, and (ii) shall Confidential Property of CERSAI Page 68 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI allow the Consultant to remedy such failure, if capable of being remedied, within a period not exceeding thirty (30) days after receipt by the Consultant of such notice of suspension. 2.9 Termination 2.9.1 By CERSAI The CERSAI may terminate this Contract in case of the occurrence of the any of the events specified in paragraphs (a) through (j) of this Clause GC 2.9.1. In such an occurrence the CERSAI shall give a not less than thirty (30) days’ written notice of termination to the Consultant, and sixty (60) days’ in the case of the event referred to in (e). (a) If the Consultant commits breach of the provisions of the Contract and fails to remedy such breach within the notice period of thirty (30) days after being notified or within any further period as the CERSAI may have subsequently approved in writing. (b) If the Consultant becomes or, if the Consultant consists of the Joint Venture, any Member of the Joint Venture becomes a sick company or goes into liquidation or receivership whether compulsory or voluntary. (c) If the Consultant, in the judgment of the CERSAI has engaged in corrupt or fraudulent practices in competing for or in executing the Contract. (d) If, as the result of Force Majeure, the Consultant are unable to perform a material portion of the Services for a period of not less than sixty (60) days. (e) If the CERSAI, in its sole discretion and for any reason whatsoever, decides to terminate this Contract. (f) If the Consultant is found to have submitted to the “CERSAI” a false or misleading statement or made false or misleading declaration for entering into the Contract or during the term of the Contract, which has a material effect on the rights, obligations or interests of the “CERSAI”. (g) If the Consultant places itself in position of conflict of interest or any monopolistic practice or fails to disclose promptly any conflict of interest to the Employer (h) If the CERSAI is of the considered opinion that the Consultant has failed to provide the quality services as envisaged under this Contract. The Consultancy Monitoring Committee (CMC) formulated to monitor the progress of the assignment may make judgment regarding the poor quality of services, the reasons for which shall be recorded in writing. The CMC may Confidential Property of CERSAI Page 69 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI decide to give one chance to the Consultant to improve the quality of the services. 2.9.2 By Consultant (i) If the Consultant fails to comply with any final decision reached as a result of arbitration proceedings pursuant to Clause GC 8 hereof. (j) The CERSAI reserves the right to terminate the agreement with the selected consultant or reduce the Assignment cost at any stage of the Assignment if the staff input of the key professional staff deployed for the Assignment does not match the staff input proposed by the Consultant in the staffing schedule. (k) If there is change in management of the Consultant that in the opinion of the CERSAI may have an adverse impact of the Assignment. The Consultants may terminate this Contract, by not less than thirty the (30) days’ written notice to the CERSAI, such notice to be given after the occurrence of any of the events specified in paragraphs (a) through (d) of this Clause GC 2.9.2: (a) If the CERSAI fails to pay any money due to the Consultant pursuant to this Contract and not subject to dispute pursuant to Clause GC 8 hereof within forty-five (45) days after receiving written notice from the Consultant that such payment is overdue. (b) If, as the result of Force Majeure, the Consultant is unable to perform a material portion of the Services for a period of not less than sixty (60) days. (c) If the CERSAI fails to comply with any final decision reached as a result of arbitration pursuant to Clause GC 8 hereof. (d) If the CERSAI is in material breach of its obligations pursuant to this Contract and has not remedied the same within forty-five (45) days (or such longer period as the Consultant may have subsequently approved in writing) following the receipt by the CERSAI of the Consultant’s notice specifying such breach. Upon termination of this Contract pursuant to Clauses GC 2.2 or GC 2.9.3 Cessation of 2.9 hereof, or upon expiration of this Contract pursuant to Clause GC Rights and 2.4 hereof, all rights and obligations of the Parties hereunder shall cease, except (i) such rights and obligations as may have accrued on Obligations the date of termination or expiration, (ii) the obligation of confidentiality set forth in Clause GC 3.3 hereof, (iii) the Consultant’s obligation to permit inspection, copying and auditing of their accounts and records set forth in Clause GC 3.6 hereof, and (iv) any right which a Party may have under the Law. Confidential Property of CERSAI Page 70 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Upon termination of this Contract by notice of either Party to the 2.9.4 Cessation of other pursuant to Clauses GC 2.9.1 or GC 2.9.2 hereof, the Consultant shall, immediately upon dispatch or receipt of such Services notice, take all necessary steps to bring the Services to a close in a prompt and orderly manner and shall make every reasonable effort to keep expenditures for this purpose to a minimum. With respect to documents prepared by the Consultant and equipment and materials furnished by the CERSAI, the Consultant shall proceed as provided, respectively, by Clauses GC 3.9 or GC 3.10 hereof. 2.9.5 Payment upon Termination 2.9.6 Disputes about Events Termination: 2.10Extension of Contract Upon termination of this Contract pursuant to Clauses GC 2.9.1 or GC 2.9.2, the CERSAI shall make the following payments to the Consultant: (a) If the Contract is terminated pursuant to Clause 2.9.1 (d), (e), (g), (h) or 2.9.2, remuneration pursuant to Clause GC 6.3(h)(i)hereof for Services satisfactorily performed prior to the effective date of termination (b) If the agreement is terminated pursuant of Clause 2.9.1 (a) to (c) and (f) to (i), the consultant shall not be entitled to receive any agreed payments upon termination of the contract. However, the CERSAI may consider making payment for the part satisfactorily performed on the basis of Quantum Merit as assessed by it, if such part is of economic utility to the CERSAI. Applicable under such circumstances, upon termination, the CERSAI may also impose liquidated damages as per the provisions of Clause 9 of this agreement. The Consultant will be required to pay any such liquidated damages to CERSAI within 30 days of termination date. If either Party disputes whether an event specified in paragraphs (a) through (g) of Clause GC 2.9.1 or in Clause GC 2.9.2 hereof has of occurred, such Party may, within thirty (30) days after receipt of notice of termination from the other Party, refer the matter to Clause GC 8 hereof, and this Contract shall not be terminated on account of such event except in accordance with the terms of any resulting arbitral award. The contract shall be extended for a period as required by the CERSAI based on mutual agreement. The man-month rates used for the calculation of the ‘Total Cost of Services’ as given in Appendix D shall be effective for such extension. 3.OBLIGATIONS OF THE CONSULTANT 3.1 General The Consultant shall perform the Services and carry out their obligations 3.1.1 Standard of hereunder with all due diligence, efficiency and economy, in accordance Confidential Property of CERSAI Page 71 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Performance 3.2 Conflict of Interests, Monopolistic Practice & Relationship with generally accepted professional standards and practices, and shall observe sound management practices, and employ appropriate technology and safe and effective equipment, machinery, materials and methods. The Consultant shall always act, in respect of any matter relating to this Contract or to the Services, as faithful advisers to the CERSAI, and shall at all times support and safeguard the CERSAI’s legitimate interests in any dealings with Sub-Consultants or third Parties. The Consultant shall hold the CERSAI’s interests paramount, without any consideration for future work, and strictly avoid conflict with other assignments or their own corporate interests. If during the period of this contract, a conflict of interest arises for any reasons, the Consultant shall promptly disclose the same to the CERSAI and seek its instructions. The Consultant shall, while delivering the Services, provide professional, objective, and impartial advice at all times holding CERSAI and Central Registry’s interests paramount, strictly avoiding any conflicts of interest or any monopolistic practice, free of any ulterior or vested interest. The Consultant disclose any situation of actual or potential conflict that impacts their capacity to serve the best interest of the CERSAI, or that may reasonably be perceived as having this effect. Failure to disclose said situations shall amount to breach of Contract and lead to the termination of the Contract by CERSAI. If the Consultant (including its Personnel) is found to have a business or family relationship with a member of CERSAI’s staff who was directly or indirectly involved in any part of(a)the preparation of the Terms of Reference of the Assignment, (b) the selection process for such Assignment, or(c)supervision of the Contract, unless the conflict stemming from this relationship has been resolved in a manner acceptable to the CERSAI will amount to breach of Contract and lead to termination of the Contract. a) The payment of the Consultant pursuant to Clause GC 6 shall constitute the Consultant’s only payment in connection with this Contract or the Services, and the Consultant shall not accept for their own benefit any trade commission, discount, or similar payment in connection with activities pursuant to this Contract or to the Services or in the discharge of their obligations under the Contract, and the Consultant shall use their best efforts to ensure that its Personnel, any Sub-Consultants, and agents of either of them similarly shall not receive any such additional payment. (b) Furthermore, if the Consultant, as part of the Services, has the responsibility of advising the CERSAI on the procurement of goods, works or services, the Consultant shall comply with the CERSAI’s applicable procurement guidelines, and shall at all times exercise such responsibility in the best interest of the CERSAI. Any discounts or commissions obtained by the Consultant in the exercise of such procurement responsibility shall 3.2.1 Consultants Not to Benefit from Commissions, Discounts, etc. Confidential Property of CERSAI Page 72 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI be for the account of the CERSAI. The Consultant agrees that, during the term of this Contract and after its Consultant termination, the Consultant and any entity affiliated with the Consultant, and Affiliates Not shall be disqualified from providing goods, works or services (other than consulting services) resulting from or directly related to the Consultant’s to be Otherwise Services for the preparation or implementation of the Assignment. Interested in 3.2.2 Project 3.3 Except with the prior written consent of the CERSAI, the Consultant and Confidentiality the Personnel shall not at any time communicate to any person or entity any confidential information acquired in the course of the Services, nor shall the Consultant and the Personnel make public the recommendations formulated in the course of, or as a result of, the Services. The Consultant shall execute a confidentiality agreement in the form and manner acceptable to the CERSAI. The Consultant (i) shall keep accurate and systematic accounts and records in respect of the Services hereunder, in accordance with Inspection and internationally accepted accounting principles and in such form and detail as will clearly identify all relevant time changes and costs, and the Auditing: bases thereof, and (ii) shall periodically permit the CERSAI and/or its designated representative, and up to five years from expiration or termination of this Contract, to inspect the same and make copies thereof as well as to have them audited by auditors appointed by the CERSAI, if so required by the CERSAI or the CERSAI as the case may be. 3.4Accounting, 3.5 Consultant’s Actions The Consultant shall obtain the CERSAI’s prior approval in writing before taking any of the following actions: (a) Any change or addition to the Personnel listed in Appendix C. (a) The Consultant shall submit to the CERSAI the reports and documents specified in Appendix B hereto, in the form, in the numbers and within the time periods set forth in the said Appendix. (b) Final reports shall be delivered in CD in addition to the hard copies specified in said Appendix. (a) All plans, drawings, specifications, designs, reports, other documents and software submitted by the Consultant under this Contract shall become and remain the property of the CERSAI, and the Consultant shall, not later than upon termination or expiration of this Contract, deliver all such documents to the CERSAI, Requiring CERSAI’s Prior Approval 3.6 Reporting Obligations 3.7 Documents Prepared by the Consultant Confidential Property of CERSAI Page 73 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI together with a detailed inventory thereof. to be the Property of (b) the CERSAI The Consultant may retain a copy of such documents, but shall not use anywhere, without taking permission, in writing, from the CERSAI and the CERSAI reserves right to grant or deny any such request. If license agreements are necessary or appropriate between the Consultant and third parties for purposes of development of any such computer programs, the Consultant shall obtain the CERSAI’s prior written approval to such agreements, and the CERSAI shall be entitled at its discretion to require recovering the expenses related to the development of the program(s) concerned. 4.CONSULTANT’S PERSONNEL 4.1 4.2 General The Consultant shall employ and provide such qualified and experienced Personnel as are required to carry out the Services. (a) The title, agreed job description, minimum qualification and estimated period of engagement in the carrying out of the Services of each of the Consultant's Key Personnel are as per the consultant's proposal and are described in Appendix C. If any of the Key Personnel has already been approved by the CERSAI, his/her name is listed as well. (b) If required to comply with the provisions of ClauseGC3.1.1 hereof, adjustments with respect to the estimated periods of engagement of Key Personnel set forth in Appendix C may be made by the Consultant by written notice to the CERSAI, provided (i) that such adjustments shall not alter the originally estimated period of engagement of any individual by more than 10% or one week, whichever is larger, and (ii) that the aggregate of such adjustments shall not cause payments under this Contract to exceed the ceilings set forth in Clause GC 6.1(b) of this Contract. Any other such adjustments shall only be made with the CERSAI’s written approval. (c) If additional work is required beyond the scope of the Services specified in Appendix A, the estimated periods of engagement of Key Personnel set forth in Appendix C may be increased by agreement in writing between the CERSAI and the Consultant. In case where payments under this Contract exceed the ceilings set forth in Clause GC 6.1(b) of this Contract, this will be explicitly mentioned in the agreement. Description of Personnel 4.3 Approval of Personnel The Key Personnel and Sub-Consultants listed by title as well as by name in Appendix C are hereby approved by the CERSAI. In respect of other Personnel which the Consultant proposes to use in the carrying out of the Services, the Consultant shall submit to the CERSAI for review and approval a copy of their Curricula Vitae (CVs).If the Confidential Property of CERSAI Page 74 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI CERSAI does not object in writing (stating the reasons for the objection) within twenty-one (21) days from the date of receipt of such CVs, such Personnel shall be deemed to have been approved by the CERSAI. 4.4 (a) Except as the CERSAI may otherwise agree, no changes shall be made in the Key Personnel. If, for any reason beyond the reasonable control of the Consultant, such as retirement, death, medical incapacity, among others, it becomes necessary to replace any of the Key Personnel, the Consultant shall provide as a replacement a person of equivalent or better qualifications to the satisfaction of the CERSAI. (b) If the CERSAI finds that any of the Personnel have (i) committed serious misconduct or have been charged with having committed a criminal action, or (ii) have reasonable cause to be dissatisfied with the performance of any of the Personnel, then the Consultant shall, at the CERSAI’s written request specifying the grounds thereof, provide as a replacement a person with qualifications and experience acceptable to the CERSAI. (c) Any of the Personnel provided as a replacement under Clauses (a) and (b) above shall be subject to the prior written approval by the CERSAI. The rate of remuneration applicable to a replacement person will be the rate of remuneration paid to the replacement person. Also(i) the Consultant shall bear all additional travel and other costs arising out of or incidental to any removal and/or replacement, and (ii) the remuneration to be paid for any of the Personnel provided as a replacement shall not exceed the remuneration which would have been payable to the Personnel replaced. Removal and/or Replacement of Personnel 4.5Resident Project Manager If required by the SC, the Consultant shall ensure that at all times during the Consultant's performance of the Services a resident Assignment manager, acceptable to the CERSAI, shall take charge of the performance of such Services. 5.OBLIGATIONS OF THE CERSAI 5.1 If, after the date of this Contract, if there is any change in the Applicable Laws of India with respect to taxes and duties, which aredirectlypayablebytheconsultantforprovidingtheservicesi.e.servicetaxor Applicable anysuch applicable tax from time to time ,which increases or decreases Law Related to the cost incurred by the Consultant in performing the Services, then the remuneration otherwise payable to the Consultant under this Contract Taxes and shall be increased or decreased accordingly to the changes in the Duties Applicable Law, if any, and corresponding adjustments shall be made to the ceiling amounts specified in Clause GC 6.1(b). Change in the Confidential Property of CERSAI Page 75 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI 5.2 Payment In consideration of the Services performed by Consultant under this Contract, the CERSAI shall make to the Consultant such payments and in such manner as is provided by Clause GC 6 of this Contract. (a) If necessary, the CERSAI shall make available to the Consultant free of charge such professional and support counterpart personnel, if specified in Appendix E. (b) Professional and support counterpart personnel, excluding the CERSAI’s liaison personnel, shall work under the exclusive direction of the Consultant. If any member of the counterpart personnel fails to perform adequately any work assigned to such member by the Consultant that is consistent with the position occupied by such member, the Consultant may request the replacement of such member, and the CERSAI shall not unreasonably refuse to act upon such request. 5.5 Counterpart Personnel 6.PAYMENTS TO THE CONSULTANT 6.1 (a) The total cost of the Services payable is set forth in Appendix D as per the consultant's proposal to the CERSAI and as negotiated thereafter. (b) Except as may be otherwise agreed under Clause GC2.6 and subject to Clause GC6.1(c), payments under this Contract shall not exceed the amount specified in Appendix D. Total Cost of Services All payments shall be made in Indian Rupees 6.2 Currency of Payment The payments in respect of the Services shall be made as follows: 6.3 Terms of Payment (a) The Consultant shall submit the invoice for payment when the payment is due as per the agreed terms. The payment shall be released as per the work related milestones achieved and as per the specified percentage as per SC. (b) Once a milestone is completed, the Consultant shall submit the requisite deliverables as specified in this Contract. The CERSAI shall release the requisite payment upon acceptance of the deliverables. However, if the CERSAI fails to intimate acceptance of the deliverables or its objections thereto, within 30days of receipt to fit ,the CERSAI shall release 50% of the payment for the respective deliverable without further delay (maximum 30 days). The remaining 50% of the payment for the respective deliverable shall be paid on acceptance of the deliverable by the CERSAI. (c) Confidential Property of CERSAI For the purpose of payment under Clause 6.3 (b) above, Page 76 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI acceptance means; acceptance of the deliverables by the CERSAI after submission by the consultant and the consultant has made presentation to the CMC/the CERSAI with/without modifications to be communicated in writing by the CERSAI to the Consultant. (d) If the deliverables submitted by the consultant are not acceptable to the CERSAI/the CMC, reasons for such nonacceptance should be recorded in writing; the CERSAI shall not release the payment due to the consultant. This is without prejudicing the CERSAI's right to levy any liquidated damages under clause9.In such case, the payment will be released to the consultant only after it re-submits the deliverable and which is accepted by the CERSAI. (e) All payments under this Contract shall be made to the accounts of the Consultant specified in the SC. (f) With the exception of the final payment under(c)above, payments do not constitute acceptance of the Services nor relieve the Consultant of any obligations here under, unless the acceptance has been communicated by the CERSAI to the consultant in writing and the consultant has made necessary changes as per the comments / suggestions of the CERSAI communicated to the Consultant. (g) In case of early termination of the contract, the payment shall be made to the Consultant as mentioned here with: (h) Assessment should be made about work done from the previous milestone, for which the payment is made or to be made till the date of the termination. The Consultant shall provide the details of persons reasonably worked during this period with supporting documents. Based on such details, the remuneration shall be calculated based on the man month rate as specified. 7.GOOD FAITH 7.1 Good Faith 7.2 Operation of the Contract The Parties undertake to act in good faith with respect to each other’s rights under this Contract and to adopt all reasonable measures to ensure the realization of the objectives of this Contract. The Parties recognize that it is impractical in this Contract to provide for every contingency which may arise during the life of the Contract, and the Parties hereby agree that it is their intention that this Contract shall operate fairly as between them, and without detriment to the interest of either of them, and that, if during the term of this Contract either Party believes that this Contract is operating unfairly, the Parties will use their best efforts to agree on such action as may be necessary to remove the Confidential Property of CERSAI Page 77 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI cause or causes of such unfairness, but no failure to agree on any action pursuant to this Clause shall give rise to a dispute subject to arbitration in accordance with Clause GC 8 hereof. 8.SETTLEMENT OF DISPUTES 8.1 Amicable Settlement 8.2 Performance of the Contract is governed by the terms & conditions of the contract, in case of dispute arises between the parties regarding any matter under the contract, either Party of the Contract may send a written notice to the other party. The Party receiving the notice will consider the notice and respond to it in writing within 30 days after receipt. If that Party fails to respond within 30 days, or the dispute cannot be amicably settled within 60 days following the response of that Party, clause GC 8.2 shall become applicable. (a) In the case of dispute arising upon or in relation to or in connection with the contract between the CERSAI and the Consultant, which has not been settled amicably, any party can refer the dispute for Arbitration under (Indian) Arbitration and Conciliation Act, 1996, as amended from time to time. Such disputes shall be referred to an Arbitral Tribunal consisting of 3 (three) arbitrators, one each to be appointed by the CERSAI and the Consultant, the third arbitrator shall be chosen by the two arbitrators so appointed by the Parties and shall act as Presiding Arbitrator. In case of failure of the two arbitrators, appointed by the parties to reach a consensus regarding the appointment of the third arbitrator within a period of 30 days from the date of appointment of the two arbitrators, the Presiding Arbitrator shall be appointed by the Department of Financial Services, the Ministry of Finance, Government of India. The Arbitration and Conciliation Act, 1996 and any statutory modification or re-enactment thereof, shall apply to these arbitration proceedings. (b) Arbitration proceedings shall be held at New Delhi, India and the language of the arbitration proceedings and that of all documents and communications between the parties shall be English. (c) The decision of the majority of arbitrators shall be final and binding upon both Parties. The expenses of the arbitrators as determined by the arbitrators shall be shared equally by the CERSAI and the Consultant. However, the expenses incurred by each Party in connection with the preparation, presentation shall be borne by the Party itself. All arbitration awards shall be in writing and shall state the reasons for the award. The award shall be enforceable in any competent court of law. Arbitration JURISDICTION: The courts in New Delhi shall have exclusive jurisdiction in the matters Confidential Property of CERSAI Page 78 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI arising out of the Contract. CUMULATIVE RIGHTS: All remedies of either Party under this Contract whether provided herein or conferred by statute, civil law, common law, custom, trade, or usage are cumulative and not alternative and may be enforced successively or concurrently. WAIVER &RESERVATION OF RIGHTS: No forbearance, indulgence or relaxation or inaction by any Party at any time to require performance of any of the provisions of the Contract by the other Parties shall in any way affect, diminish or prejudice the right of such Party to require performance of that provision. Any waiver or acquiescence by any Party of any breach of any of the provisions of the Contract shall not be construed as a waiver or acquiescence of any right under or arising out of the Contract or of the subsequent breach, or acquiescence to or recognition of rights and/or position other than as expressly stipulated in the Contract or unless expressly stated so by that Party in writing. ORIGINAL CONTRACT: This Contract is executed in ___counterparts by the Parties, each of which shall constitute an original but all the counterparts shall together constitute one and the same instrument. COSTS: The Parties have agreed to bear their respective cost and expenses relating to the negotiation, preparation and execution of this Contract, and the transactions contemplated by this Contract. HEADINGS: The paragraph headings contained in the Agreement are for the convenience of the Parties and shall not affect the meaning or interpretation of the Agreement. ENTIRETY This Contract shall constitute the entire agreement between the Parties with respect to the subject matter hereof to the exclusion of and shall supersede all other term sheets, agreements, arrangements, understandings and assurances, either written or oral, existing or proposed, between the Parties hereto including with any third party relating to the subject matter hereof. All the Parties hereto expressly waive any and all the surviving terms contained in any and all of the abovementioned agreements, arrangements, understanding and assurances, either written or oral or existing or proposed, including but not limited to noncompetition, exclusivity, etc., except the confidentiality provisions, and agree that no Party hereto will be bound by any of such terms. ASSIGNMENT: The Contract and the rights and liabilities hereunder shall bind and inure to the benefit of the respective successors of the Parties hereto. The Parties shall not assign or transfer any or all of their rights and/or obligations hereunder to any third party without the prior written permission of the other Parties. AMENDMENTS: No modification or amendment to the Contract and no waiver of any of the terms or conditions hereof shall be valid or binding unless made in writing and duly executed by all the Parties. PARTIAL INVALIDITY: If any provision of the Contract or the application thereof to any Party or third party or circumstance shall be invalid or unenforceable to any extent for any reason including by reason of any law or regulation or Government policy, the remainder of Confidential Property of CERSAI Page 79 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI the Contract and the application of such provision to the Parties or third parties or circumstances other than those as to which it is held invalid or unenforceable shall not be affected thereby, and each provision of the Contract shall be valid and enforceable to the fullest extent permitted by law. Any invalid or unenforceable provision of the Contract shall be replaced with a provision, which is valid and enforceable and most nearly reflects the original intent of the unenforceable provision. 9.LIQUIDATED DAMAGES 9.1Liquidity Damages 9.2Liquidity Damages 9.3Liquidity Damages The Parties hereby agree that due to negligence of act of any Party, if the other Party suffers losses the quantification of which may be difficult , and hence the amount specified hereunder shall be construed as reasonable estimate of the damages and both the Parties agree to pay such liquidated damages, as defined hereunder as per the provisions of this Contract. The amount of liquidated damages for a particular deliverable under this Contract shall not exceed 1 % of the proportionate value of the portion of that deliverable which is deemed incomplete by the CERSAI as specified in Appendix D. The liquidated damages shall be applicable under following circumstances: (a)If a particular deliverables is not submitted as per schedule as specified in SC on account of reasons solely attributable to the Consultant, the Consultant shall be liable to pay 5% of the total cost of that deliverable, for delay of each week beyond 30 days or part thereof. (b)If a particular deliverables is not acceptable to the CERSAI as mentioned in Clause6.3(f),and defects are not rectified to the satisfaction of the CERSAI within 30 days of the receipt of the notice, the Consultant shall be liable to pay liquidated damages for an amount equal to 5% of total cost of that particular deliverable for every week or part thereof for the delay. 10.MISCELLANEOUS PROVISIONS (i) Nothing contained in this Contract shall be construed as establishing or creating between the Parities, a relationship of master and servant or principal and agent. (ii) Any failure or delay on part of any Party to exercise right or power under this Contract shall not operate as waiver thereof. (iii) The Consultant shall notify the CERSAI of any material change in their status, in particular, where such change would impact on performance of obligations under this Contract. (iv) Each member of the Consultant, in case of a Consortium, 10.1 Miscellaneous Provisions Confidential Property of CERSAI Page 80 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI shall be jointly and severally liable to and responsible for all obligations towards the CERSAI for performance of works/services. (v) The Consultant shall at all times indemnify and keep indemnified the CERSAI/ against all claims/damages etc. for any infringement of any Intellectual Property Rights (IPR) while providing its services under the Assignment. (vi) The Consultant shall at all times indemnify and keep indemnified the CERSAI/Central Government against any claims in respect of any damages or compensation payable in consequences of any accident or injury sustained or suffered by its (the Contractor's/Consultant's) employees or agents or by any other third Party resulting from or by any action, omission or operation conducted by or on behalf of the Consultant. (vii) The Consultant shall at all times indemnify and keep indemnified the CERSAI against any and all claims by employees, workmen, contractors, suppliers, agent(s),employed engaged or otherwise working for the Consultant, in respect of wages, salaries, remuneration, compensation or the like. (viii) All claims regarding indemnity shall survive the termination or expiry of the Contract. Confidential Property of CERSAI Page 81 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI III. Special Conditions of Contract Special conditions will be inserted on the basis of terms and conditions agreed with the successful Bidder by CERSAI. (Clauses in brackets { } are optional; all notes should be deleted in final text) Number Amendments of, and Supplements of GC General Conditions of Contract Clause 1.5 The addresses are: CERSAI Attention: Facsimile: E-mail: Consultant: Attention: Facsimile: E-mail: Page 82 of 89 Chief Operating Officer to, Clauses in the RFP – Consultancy Services for Data Quality Assessment of CERSAI {1.7} {The Lead Partner is [insert name of member]} Note: If the Consultant consists of a joint venture/ consortium/ association of more than one entity, the name of the entity whose address is specified in Clause SC 1.5 should be inserted here. If the Consultant consists only of one entity, this Clause SC 1.8 should be deleted from the SC. 1.8 The Authorized Representatives are: For the CERSAI: Name of Officer For the Consultant: 2.3 The date for the commencement of Services: Within 15 days from the signing of the contract between the CERSAI and the Consultant 2.4 The time period shall be 6 monthsor such other period as the parties may agree in writing. 6.1(b) The amount in local currency is [insert amount]. 6.3 For the Consultancy assignment, payments are linked to the deliverables according to the following schedule: (i) Ten (10%) percent of the lump-sum amount quoted for consultancy assignment shall be paid upon acceptance of the Inception Report – D1 (ii) Twenty Five (25%) percent of the lump-sum amount quoted for consultancy assignment shall be paid upon acceptance of the following deliverable by CERSAI: (a) Report on Data Quality Assessment – D2 (iii) Forty(40%) percent of the lump-sum amount quoted for consultancy assignment shall be paid upon acceptance of the following deliverables by CERSAI: (a) Draft Report of Recommendations – D3 (b) Final Report of Recommendations – D4 (iv) Twenty Five (25%) percent of the lump-sum amount quoted for consultancy assignment shall be paid upon acceptance of the following deliverable by CERSAI: (a) After Action Report – D5 CERSAI shall make the above payments within 30 days from the receipt of the invoice for all the deliverables that have been satisfactorily Confidential Property of CERSAI Page 83 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI delivered and accepted. Binding signature of the CERSAI Signed by _____________________________________ Binding signature of Contractor Signed by ____________________________________ (for and on behalf of __________________ duly authorized vide Resolution No____________ dated ___________ of the Board of Directors of ___________) In the presence of (Witnesses) 1. 2. Confidential Property of CERSAI Page 84 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI IV.Appendices Appendix A DESCRIPTION OF SERVICES [Give Note: This Appendix will include the final Terms of Reference worked out by the CERSAI and the Consultants during technical negotiations, dates for completion of various tasks, place of performance for different tasks/activities, specific tasks/activities/outcome to be reviewed, tested and approved by the CERSAI, etc.] Confidential Property of CERSAI Page 85 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Appendix B REPORTING REQUIREMENTS [List format, frequency and contents of reports; persons to receive them; dates of submission, number of copies, etc. If no reports are to be submitted, state here "Not applicable".] Confidential Property of CERSAI Page 86 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Appendix C STAFFING SCHEDULE (Include here the agreed staffing schedule) Confidential Property of CERSAI Page 87 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Appendix D TOTAL COST OF SERVICES (Include here the rates quoted in the financial proposal or the negotiated rates, whichever is applicable) Confidential Property of CERSAI Page 88 of 89 RFP – Consultancy Services for Data Quality Assessment of CERSAI Appendix E DUTIES OF THE CERSAI (Include here the list of services, facilities to be made available to the Consultant by the CERSAI). 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