AUSTRALIA EASTERN TERRITORY
POSITION DESCRIPTION
POSITION NAME:
Corps Administrator
IMMEDIATE MANAGER:
Corps Officers
POSITIONS REPORTING TO THIS POSITION:
Reception volunteers
Security and Doorkeeper Assistant
Cleaners
POSITION RELATES TO:
Corps Secretary
Red Shield Family Store Managers
Welfare Services Manager
Men in Sheds Coordinator
Grounds Maintenance Team Coordinator
Business Committee Chairperson
Catering Team Coordinators
DIVISION:
The Salvation Army
Capricorn Region Corps
LOCATION:
131-137 Park Street
North Rockhampton
SECTION:
Administration and Centre
Management
CLASSIFICATION
Award Name: Clerical Employees’ Award
Award Classification: Level 4
THE SALVATION ARMY MISSION STATEMENT
All employees are expected to demonstrate empathy towards The Salvation Army’s mission, which is: “The
Salvation Army, an international movement, is an evangelical branch of the universal Christian Church. Its
message is based on the Bible; its ministry motivated by love for God. The mission is both spiritual and
practical, encompassing the preaching of the Gospel of Jesus Christ and the alleviation of human suffering
and distress without discrimination”. Employees are required to ensure their performance and behaviour does
not detract from the principles of the Army’s mission of:
1. SAVE SOULS: To REACH an ever-increasing number of people with the Gospel and lead them to faith.
2. GROW SAINTS: To DEVELOP Salvation Army members in spiritual maturity, community mindedness and
involvement in service.
3. SERVE SUFFERING HUMANITY: To INVEST a greater percentage of our lives, knowledge and resources
with those in our country and the world.
07/03/16
Page 1 of 6
PURPOSE OF POSITION:
 With limited guidance or direction from the corps officers, and while exercising initiative, discretion and
judgment, develop and maintain The Salvation Army Capricorn Region’s Park Street complex as a place
of welcome and dynamic mission opportunity.
 Ensure efficient office administration at all times. This will include ensuring the efficiency of hall hire and
preparation for events held during office hours, allocating and coordinating workflow, supervising and
training (where necessary) of volunteers and directing contractors as required.
 Providing high-level administrative support to the corps and corps sections (such as maintenance of the
executive diary, taking minutes of Business Committee and Mission and Management Team meetings
and handling correspondence) as well as deliver high level customer service to members of the church
and the general public.
 Maintain financial records of The Salvation Army Capricorn Region Corps. Reconcile banking from both
RSFS and corps activities, and present reports and records in a timely and accurate manner to the Corps
Officers, the corps’ Business Committee, The Salvation Army’s Central & North Queensland Divisional
Headquarters, and The Salvation Army’s Shared Services Group.
DUTIES AND RESPONSIBILITIES:
 Work in accordance with The Salvation Army policies and procedures (as amended from time to time)
including those on Occupational Health and Safety; Rehabilitation, EEO; Workplace Relations; Information
Technology; and Financial Management.
 Uphold the ethos and aims of The Salvation Army at all times.
 Coordinate the reception team and the answering of telephones. Develop and maintain a polite opening
telephone message and an efficient transfer, referral and message recording process. This will include
training telephone answerers.
 Ensure all phones are linked with message bank after an appropriate number of rings, and that the
message heard by enquirers is polite and easily understood. Periodically encourage officers and staff with
telephone extensions to check their message bank.
 Ensure the cleanliness of the complex, and that thoroughfares are free of obstruction.
 Create positive and encouraging relationships with all groups using the complex during working hours.
This includes both corps and non-corps groups.
 Take account of ideas and proposals put forward by staff, volunteers and corps members for a more
efficient administration or complex management.
 Ensure prompt invoicing of groups or individuals that hire the complex or areas within the complex.
Periodically review hiring rates.
 Check, balance and process all financial activity through The Salvation Army’s Shared Services Group.
This will include income and expenditure transactions for the corps, corps sections and the corps’ Red
Shield Family Stores.
 Meet regularly with Corps Officers (at least weekly) to maintain both accountability and high-level
efficiency in administrative and complex management.
 Take minutes and compile reports for Corps Officers, Divisional Headquarters and the corps’ Business
Committee and Mission and Ministry Team as necessary.
07/03/16
Page 2 of 6
 Keep a well-organised computer and email filing system, and a hard copy filing system for the corps.
 Monitor the status, maintenance and updating of office equipment (e.g. computers, printers, photocopiers,
 Assist corps section leaders with administrative tasks (e.g. compiling parental/guardian permission notes
for children/youth under 18 to attend Salvation Army camps/outings).
 Process all Blue Card submissions and responses and maintain a confidential register of all people
engaged in running corps’ children’s/youth programs and their approved Blue Card holder status.
 Following discussion and consultation, undertake other tasks and assignments from time to time as
directed by the Corps Officers.
 Attend to impromptu enquiries, whether telephone or in person or via email.
 Attend the staff and volunteers prayer meeting on Mondays at 8.30am.
CORE COMPETENCIES
Mission Focus
Actively employs the principles underlying the organisational values in dealings with others
within and outside The Salvation Army. Encourages team members to balance the
requirements of the Army’s mission/values with their own values/agenda. Works with
others to resolve any related issues, address conflicts and achieve results.
Integrity
Demonstrates openness; treats colleagues, clients and public with respect and sensitivity.
Continuous Improvement / Quality
Systematically monitors own and others’ performance; strives for quality through
continuous review and improvement of systems and work practices.
Initiative
Acts autonomously within scope of duties; looks for alternative ways to ensure work is
completed.
Flexibility
Demonstrates flexibility in thinking; adapts to and manages the increasing rate of change.
Problem Solving
With the help of others, defines and solves complex and ambiguous problems relating to
work area and associated areas.
Listening Skills
In difficult or conflict situations, reflects back the understanding of the message through
paraphrasing and summarising.
07/03/16
Page 3 of 6
Team Work / Team Building
Exercises tact, tolerance, and humour in team interactions to promote harmony.
Accomplishes shared goals by accepting joint responsibility. Contributes personal
knowledge to others.
Responsibility / Accountability
Shows total commitment to work despite difficulties; encourages others to take ownership
of their own part in solving issues that go beyond their immediate role.
JOB SPECIFIC COMPETENCIES
Professional Knowledge
Demonstrates expert knowledge in all key areas of professional competence
relevant to the role.
Verbal Communication
Communicates ideas and information in a form well matched to, and well
received by, the audience.
Written Communication
Handles general business information and/or correspondence effectively, selecting
language to suit target recipients.
Attention to Detail
Works with colleagues to ensure accuracy. Considers all possibilities and effectively plans
for contingencies to ensure accuracy.
Innovation/Creativity
Generates creative, high-quality ideas and approaches to team work or work area.
Resilience / Coping with Pressure
Works efficiently under pressure and withstands setbacks and interference without allowing
it to affect job performance.
Computer Competency
Able to use a full range of pertinent PC applications, including spreadsheets and word
processing, and to work in Windows and Lotus Notes environments.
07/03/16
Page 4 of 6
POTENTIAL OCCUPATIONAL HEALTH AND SAFETY RISKS
Although every effort has been made to provide a safe work environment, the incumbent of this position
could be exposed to work pressures and occupational hazards such as the following:






Fatigue
Occupational Overuse Syndrome
Eye Strain
Trips and Falls
Headaches
Manual Handling
SELECTION CRITERIA
Essential requirements:
 Commitment to the Christian faith and the mission of The Salvation Army. An ability to offer pastoral
assistance, to pray, and to explain the Christian Gospel. An understanding of the organisation’s
culture, dynamics and strategic mission.
 Support the integrated mission/vision of the Capricorn Region Corps, its Red Shield Family Stores,
and its Community Welfare Services
 High level frontline representative skills, embodying the welcoming and embracing spirit of The
Salvation Army. This to include face-to-face with groups and individuals, and over the telephone.
 Demonstrated strong people and interpersonal skills, including excellent written and verbal
communication skills.
 Extensive experience in administrative work and in supervising staff/volunteers. Skills to include file
and accounts management, including the reconciling of accounts and banking procedures.
 Demonstrated experience and knowledge in the use of software application packages including
word processing, spreadsheets, databases, communications and record management.
 Demonstrated organisational skills and the ability to use initiative for developing and implementing
solutions.

Ability to maintain confidentiality in all aspects of work.

An ability to respond to people in crisis.

Strong team player.
Desirable requirements:
 Qualifications in frontline management, administration, or other related work.
07/03/16
Page 5 of 6
AUTHORISATION LEVELS
Responsible to the Corps Officers
Manager’s Name: Lieutenant Tara McGuigan
Manager’s Signature:
Employee’s Name:
Employee’s Signature:
(In signing and reading this position description, I understand and acknowledge its contents)
Date Position Description last reviewed: 17 September 2010
07/03/16
Page 6 of 6