BEFORE THE IOWA WORKERS’ COMPENSATION COMMISSIONER ______________________________________________________________________ : JAMES HOBART, : : Claimant, : : vs. : : File No. 5032561 B.G. BRECKE, INC., : : APPEAL Employer, : : DECISION and : : ZURICH AMERICAN INSURANCE : COMPANY, : : Insurance Carrier, : Defendants. : Head Note Nos.: 1100, 1702, 1802, 1803, 1806, 3001, 4000.2 ______________________________________________________________________ Upon written delegation of authority by the workers’ compensation commissioner pursuant to Iowa Code section 86.3, I render this decision as a final agency decision on behalf of the Iowa workers’ compensation commissioner. The record, including the transcript of the hearing before the deputy and all exhibits admitted into the record, has been reviewed de novo on appeal. Pursuant to Iowa Code sections 86.24 and 17A.15 I affirm and adopt as final agency action those portions of the proposed decision in this matter that relate to issues properly raised on intra-agency appeal with the following additional analysis: Defendants assert that the general denial of arising out of the course of employment in their answer to claimant's petition shielded them from the award of any penalty benefits. Iowa Code section 86.13 (4) (b) requires an award of additional benefits when the employee demonstrates a denial of benefits and the employer fails to provide reasonable or probable cause or excuse for that denial. Iowa Code section 86.13 (4) (c) sets forth three criteria that must be satisfied for an excuse from commencement or continuation of benefits to be considered reasonable. First, the excuse must be perceived by a reasonable investigation and evaluation of whether benefits are owed. Defendants offered no evidence of having done so prior to their answer or otherwise. Second, the investigation and evaluation HOBART V. B.G. BRECKE, INC. Page 2 must have been the actual basis for the denial of benefits. Where an investigation and evaluation have not been made, such cannot be the actual basis for denial. The third criterion is that the basis for the denial must be contemporaneously conveyed to the employee at the time of the denial. The general denial of whether the injury arose out of and in the course of the employment in the answer does not do that. That general denial is couched in the language of legal conclusion. It provides claimant with no specific facts from which claimant could derive an actual understanding of why the claim of a work injury was denied. An employee with an actual understanding of why an employer has denied a claim for benefits may be able to provide the employer with additional or corrected information that supports the employee’s claim for benefits. Contemporaneous dialogue between the parties about the facts underlying the claim assures that both parties have all relevant information about the claimed injury in its immediate aftermath. That, in turn, both assures that legitimately claimed benefits are timely paid and promotes early resolution of disputed claims. The hearing deputy’s findings were based in part on her assessment of claimant’s credibility. Even on de novo review, considerable deference is due to findings of fact that the express or implied credibility findings of the presiding deputy impact. That deputy had the opportunity to evaluate the demeanor of the persons who testified and was able to include witness demeanor when weighing credibility. This appellate reviewer’s ability to find the true facts that are affected by witness demeanor and credibility cannot be expected to be superior to that of the deputy who presided at the hearing. Additionally, in this case, claimant has given a consistent history of the work incident. He acknowledged having not expressly informed the employer representatives of the incident prior to or at his termination and acknowledged having had a pre-existing low back injury. That a worker with previous back problems would self-treat for pain for an interval after an incident before realizing the incident had produced more than a temporary flare up of their baseline problem is not so unreasonable as to be incredible. Additionally, the record evidence suggests claimant pursued little medical treatment for his low back between the 2005 settlement and the 2010 injury. The record evidence also demonstrates that the 2010 MRI revealed more serious findings at L5/S1 than were visualized on the 2005 MRI, namely, a disc bulge in 2005, and an actual disc protrusion in 2010. Defendants shall pay the costs of the appeal, including the preparation of the hearing transcript. Signed and filed this 4th day of April, 2013. HELENJEAN M. WALLESER DEPUTY WORKERS’ COMPENSATION COMMISSIONER HOBART V. B.G. BRECKE, INC. Page 3 Copies To: Matthew J. Petrezelka Attorney at Law 1000 42nd St SE, Suite A Cedar Rapids, IA 52403-3902 mpetrzelka@petrzelkabreitbach.com Sasha L. Monthei Attorney at Law PO Box 36 Cedar Rapids, IA 52405-0036 smonthei@scheldruplaw.com HJW/blr