C Shaffer Resume 1
12220 Orchardgrass Lane
Raleigh, NC 27614
919.280.0363 (M) lcjshaffer@yahoo.com
www.linkedin.com/in/carleenshaffer/
E d u c a t i o n :
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National-Louis University, Chicago IL
Ed.D. in Adult and Continuing Education
College of Arts and Sciences
Dissertation Title: “I See What You Mean”
Dissertation Chair: Professor Thomas Heaney, Ph.D.
Examination Fields: adult pedagogy, technology/distance education, and visual literacy
California State University, Hayward (aka East Bay)
M.S. in Education, Online Teaching and Learning Option
College of Education
Thesis Title: “Correlating the Content and Process of Student Orientation Programs with
Rates of Student Satisfaction and R etention in Online Programs”
Thesis Advisor: Jodi Servatius, Ed.D., Professor of Education (Emerita)
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Westfield State College, Westfield, MA
Secondary Business Certification Post-Baccalaureate Program,
University of Illinois at Urbana-Champaign, Urbana, IL
B.S., Industrial Administration/Personnel Management ,
College of Business
C e r t i f i c a t i o n s :
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Peer Reviewer Course, Quality Matters, 2014
Applying the QM Rubric, Quality Matters, 2014
Post-Graduate Online Teaching and Learning Certification (California State University,
Hayward), 2001
Secondary Education Certification for State of North Carolina 1992-2002
WebCT Trainer Certification, 2000
P r o f e s s i o n a l C o n f e r e n c e s a n d T r a i n i n g
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InstructureCon 2013, Canvas User Conference
Canvas Learning Management System (Instructor, Admin, & Support Training) 2013
Educause Annual Conference, 2012
Missouri Distance Learning Association, 2010
Sloan-C International Conference on Online Learning 2000, 2008, 2011
Sloan-C Blended Learning Workshop 2007, 2009
Sloan-C Emerging Technologies Symposium, 2011, 2013
Blackboard CE6 Designer/Instructor Training 2007
Blackboard CE6 Online System Administrator Training 2006

C Shaffer 2
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Adult Education Research Conference (AERC) 2006
WebCT User Conference, 2001, 2002, 2006
Conference on Distance Teaching & Learning, University of Wisconsin, 2003, 2005
Educause Midwest Conference 2004
Centra Webconferencing Training, 2003
League for Innovation Conference, 2002
Distance Learning Alliance Conference, 2001
WebCT Train the Trainer Workshops, 2000
O n l i n e I n s t r u c t i o n a l T e c h n o l o g y D e v e l o p e r
Clemson Online, Clemson University, Clemson, SC, January 2014 to present
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Develop, organize, and maintain a comprehensive online instructional resource center and community, including but not limited to an online course showroom that demonstrates best practice in action
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Collect and disseminate the best and latest research and resources in online teaching and learning
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Contribute to a robust community of inquiry and practice in online education that promotes collegial discussion and continuous quality improvement
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Deploy surveys, analyze data, and author reports and presentations on the effectiveness of online education across the university
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Develop and deliver online faculty development workshops and webinars
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Consult with faculty on online course design and pedagogy and review online courses
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Help identify and pursue strategic opportunities for Clemson Online
D i r e c t o r o f A c a d e m i c C o m p u t i n g
Claremont Graduate University , Cla remont CA, 2010 to 2013
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Supervisory Responsibilities: Web Developer and Instructional Technology Consultant
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Project Management Responsibilities:
 Canvas LMS Pilots
 Academic Computing Subcommittee LMS Reviews
 Sakai Upgrade to 2.8 (communication of consortium timeline for implementation and support for CGU faculty)
 OIT Biennial Survey: Modifications, dissemination, and data analysis for improved CGU Computing Services
 ReThink Long Beach, a collaborative project implementing a research database
 Website Updates: Graduate Student Council, OIT, and Academic Computing
 Project Management & Development: New Initiatives
 Bi-Monthly Faculty and Staff Professional Development Announcement and curriculum: Webinars (Evernote, Diigo, Dropbox, Google Reader & Twitter,
Blogs & Wikis) , iPad Tips & Tricks, ePortfolio Development Using Wordpress
 Professional Development Webinars using Blackboard Collaborate (aka
Elluminate)
 Collaborative professional development initiatives

C Shaffer Resume 3
 Institutional Research (Excel Month Beginner through Advanced
Workshops)
 Writing Center (Social Media webinars, ePortfolios with Wordpress,
Using Google Docs)
 Arts & Humanities (ePortfolios with Wordpress)
 D epartment blog “OIT Tech Buzz” and Twitter account
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Committee Memberships and Attendance
 OIT Management Team
 CGU Academic Computing Committee
 Academic Computing Subcommittee for LMS Review
 Claremont Consortium-wide committees: SAT (Sakai support) and IACC
 CGU and Claremont Consortium meetings as requested by CIO
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Other Accomplishments
 Co-Teach Technology for TEA Fellows International Student Program as part of collaboration with School of Education (Eight sessions for five weeks)
 Conduct ongoing research for “social, mobile, and cloud” technologies to enhance teaching and learning; MOOCs
 Collaboration with Institutional Research on selection and implementation of
Qualtrics Online Survey Software
 Represented and presented on behalf of OIT at all CGU New Student
Orientations 2012-2013
 Presented at CGU 2012 Fall Faculty Retreat on technology to enhance the traditional classroom
A c a d e m i c T e c h n o l o g y C o n s u l t a n t
National-Louis University, Colle ge of Man agement & Business - 2010
Part-time Course Developer/Instructional Technology Consultant
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Provided the support for the design, development and conversion of nine courses in a hybrid Bachelor of Science in Management Program
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Performed quality assurance review and required modifications for twelve existing hybrid courses
SunGard Higher Education - March 2000 to December 2009
Senior Academic Technology Consultant - National-Louis University, Chicago
– July 2002 to December 2009
Prior Clients: Montgomery College (Maryland) (2-year institution), New Mexico Community
Colleges, Compass Knowledge (aka EmbanetCompass), Saint Leo University, UNC-General
Administration, McGraw-Hill – March 2000-July 2002
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Consulting Responsibilities
 Provided leadership and expertise for best practices in the innovative use of technology to enhance teaching and learning in the online and traditional classroom
 Worked as a part of a 20-member onsite team to provide all administrative and academic IT services for an institution with six campuses in three states

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 Conducted research and evaluated emerging technologies for use by faculty in all disciplines
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Project Management Responsibilities
 Designed, developed, and delivered seminars, workshops and webcasts focused on effective practices with technology for teaching and learning
 Developed competencies and curriculum for all instructional technology faculty professional development programs
 Served as system administrator for university’s learning management system and managed three upgrades
 Designed, developed, and delivered orientations for Luminis portal and WebCT using Centra webconferencing
 Designed, developed, and delivered best practices weminar for the use of webconferencing to enhance teaching and learning
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Development and Management of New Initiatives
 Designed, deliver and manage seminar series focused on the use of digital photography to enhance online courses
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Collaborative Accomplishments
 With Executive Director of Academic Outreach assembled and managed
Blackboard CE6 pilot team for testing and implementation of major LMS upgrade
 With Web Developer created website focused upon the use of technology in teaching and learning to support faculty, current and prospective students
 With Web Integration Manager integrated course management system with
Banner administrative system
 With Academic Director designed, developed and delivered Lunch ‘n Learn
Series focused upon Web 2.0 technologies
 With librarian developed and delivered eight video tutorials for students on the use of WebCT as part of library website
 With designated faculty performed needs assessment and developed new technology professional development programs to insure relevancy
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Other Accomplishments
 Provided technical and pedagogical support as required and triaged by helpdesk
 Partnered with faculty from all three colleges to deliver multiple professional development workshops for basic and advanced Blackboard CE
 Participated as member of two Sungard Higher Education Technology
Assessment Teams to perform review of potential client instructional technology needs and provide recommendations
 Provided leadership and mentoring for three Technical Trainers
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University & Professional Service at National-Louis University:
 Committee for Online Learning (CoOL)
 CoOL – Online Learning Strategic Planning Committee
 National College of Education at NLU Technology Committee
 NCATE Planning Committee for accreditation visit
 College of Arts and Science Online Task Force Committee
 SunGard Community of Practice Team to collaborate, develop and deliver instructional services for all corporate higher education clients

C Shaffer Resume 5
T e a c h i n g & C o u r s e D e v e l o p m e n t
Lake Forest Graduate School of Management – June 2011 to presen t
Online Course Development and Updates
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Social Media for Faculty & Staff
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Faculty Development – Teaching at LFGSM (co-developer)
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Strategic Management
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Economics for Managers
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Social Media
(Blackboard Campus Edition and Blackboard Learn course management systems)
Adjunct Faculty
Online Teaching
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Social Media 2012: Spring, Summer (2 sections), Fall; 2013: Winter, Fall
(Social Media has consistently been ranked among top five online courses with recent
EOC Evaluations of 4.4/5.0 )
Selected to represent LFGSM online faculty as panel participant for webinar delivered to prospective online students, May 2013
Colorado State University Global Campus – Fall 2010
Adjunct Faculty
Online Teaching
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Evaluation and Assessment in Online Learning
( Blackboard Academic Suite )
Ozarks Technical Community College – 2010 - 2011
Adjunct Faculty
Online Teaching
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Emerging Technologies Sophomore Seminar (2 terms)
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Business Communications (3 terms)
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Technology for Teachers (3 terms)
Online Course Development & Updates
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Emerging Technologies Sophomore Seminar
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Business Communications
(Blackboard Learn course management system)
Kaplan University – 2010
Adjunct Faculty – School of Graduate Education, Teacher Education
Online Teaching
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Secondary Classroom Management
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Using Technology Applications in the Content Areas (2 terms)
( eCollege course management system)

C Shaffer 6
Online Course Development & Updates
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Using Technology Applications in the Content Areas
North Carolina State University – Fall 2009
Adjunct Faculty – College of Education, Adult Education Program
Online Teaching & Course Update
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Teaching in the Online Environment (2 sections)
Completed course redesign and update for Fall 2009. Course part of curriculum for
Certificate in Community College Teaching and Certificate in E-Learning
( Blackboard Vista course management system)
East Carolina University – Fall 2009
Adjunct Faculty – College of Education, Instructional Technology Masters Program
Online Teaching
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Integrating Multimedia into K12 Curriculum (2 sections)
( Blackboard Learn course management system)
National-Louis University
– 2005 - 2009
Adjunct Faculty – National College of Education and College of Arts & Sciences
Online Teaching
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Application Tools for Learning for K-12 teachers (4 terms) (blended delivery format)
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Technology for Adult & Literacy Education (3 terms) (blended and online delivery format)
Online Course Update
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Technology for Adult & Literacy Education
( Blackboard Campus Edition & Web CT course management system)
California State University, Hayw ard (aka East Bay) – Summer 2003
Online Teaching Assistant ( volunteer position )
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History and Culture of Online Learning Communities
W ake Technical Community College, Raleigh NC - Spring 2001
Continuing Education Technology Instructor
W ake County Public Schools, Raleigh NC 1992 -98
High School Computer Technology Teacher (Millbrook High School)
( Business Department Lead 1997-98 )
P r e s e n t a t i o n s
Shaffer, Carleen (2013) “Thought Leader Innovation Panel: The Future of Learning”,
Leapfrogging Alliance, Carlsbad, CA.

C Shaffer Resume 7
Shaffer, Carleen (2013 Interview) “Integrating Social Media into Online MBA Courses”, Learn with Michelle Webinar Series, Academic Partnerships http://facultyecommons.org/socialmedia-course/ .
Shaffer, Carleen (2013 , May) “Experience the Lake Forest MBA Online”, Lake Forest
Graduate School of Management Webinar Panel for Prospective Students.
Shaffer, Carleen (Lead Presenter) (2013, April ) “Let’s Get Social! Teaching Effective Tools of
Social Media Tools Inside and Outside the Organization”. Sloan Emerging Technologies for
Online Learning, Las Vegas NV.
Shaffer, Carleen (Co-presenter) (2013, April) “Using Google Drive, Sites, and Hangouts for
Social & Collaborative Learning at LFGSM”. Sloan Emerging Technologies for Online learning. Las Vegas, NV.
Shaffer, Carleen (2009), “Sungard Higher Education and National-Louis University
Partnership”. Panel participant for Sloan-C Blended Conference, Chicago IL.
Shaffer, Carleen (2008), “Blackboard CE8 Overview”. Faculty professional development workshop at Fall Connection, National-Louis University, Chicago, IL
Shaffer, Carleen (2006), “Emerging Technologies: Wikis, Blogs, Podcasting, and Virtual
Worlds”. Faculty professional development workshop at Fall Connection, National-Louis
University, Chicago IL
Shaffer, Carleen (2006), “MERLOT: It’s not the wine—it’s even better! Using free online resources and reviewing them” Panel participant for faculty professional development workshop at Fall Connection, National-Louis University, Chicago IL
Shaffer, Carleen (2006, July). “Visually Enhancing Online Courses”. Poster presentation at the
WebCT User Conference in Chicago, IL
Shaffer Carleen (2005, September). “Luminis Orientation”. Faculty professional development workshop for Fall Connection, National-Louis University, Chicago IL.
Shaffer, Carleen (2005, September). "Exemplary Practices for Teaching Online". Organizer and Facilitator for faculty panel discussion at Fall Connection, National-Louis University,
Chicago IL
Shaffer, Carleen (2004, September). "Utilizing Technology to Enhance Teaching and
Learning". Organizer and Facilitator for faculty panel discussion at Fall Connection, National-
Louis University, Chicago IL
Shaffer, Carleen (2004, September) “What’s New in WebCT 4.1”. Faculty professional development workshop for Fall Connection, National-Louis University, Chicago IL
Shaffer, Carleen (2003, September) “Converting Your Classroom Course for Online Delivery”.
Faculty professional development workshop at Fall Connection, National-Louis University,
Chicago IL

C Shaffer 8
Shaffer, Carleen (2002, September). "Preparing to Teach Online ”. Faculty professional development workshop at Fall Connection, National-Louis University, Chicago IL
Shaffer, Carleen (2002, March). Factors in e-learning training development. Paper presented at the League for Innovation Conference, Boston, MA
Shaffer, Carleen (2001, July). Factors in e-learning training development. Paper presented at the Distance Learning Alliance Conference, Fayetteville, NC
A w a r d s a n d C o m m e n d a t i o n s
Lake Forest Graduate School of Management, Contributions to Learning Excellence, 2012
SunGard Higher Education Solutions Outstanding Performance Bonus 2003 & 2006
Dedication to Helping Customers Commendation , AT&T HRISO, 1999
Teacher Competency Award , Westfield State College, 1991
M e m b e r s h i p s
University of Illinois Lifetime Alumni
American Association of University Women
Association of Junior Leagues International (Sustainer)
MERLOT (volunteer reviewer)
Christ Episcopal Church, Raleigh NC
Altar Guild, Christ Episcopal Church, Raleigh NC
ECW St. Madeleine’s Chapter, Christ Episcopal Church, Raleigh NC