12.1 General Information
Introduction
This category covers general information about how to make contact with the institution. It includes information about how to complain about
the institution, and how to serve formal documents on it. It is aimed at providing very general information for the public. More detailed
information will be provided in other categories.
Class Name
Class Description
Examples/Comments
Name and address
The name of the institution, and the
address of its principal office
Principal’s Office
Queen Margaret University
Queen Margaret University Drive
Musselburgh
East Lothian
EH21 6UU
Format of
information
Web
Hard copy
Fee
No
Withheld
information
No
ilister@qmu.ac.uk
Principal officers
Names of the principal officers of the
institution
http://www.qmu.ac.uk/the_unive
rsity/management_team.htm
Web
Hard copy
No
No
Contact information
Information on how to contact the
institution
http://www.qmu.ac.uk/the_unive
rsity/contact_us.htm
Web
Hard copy
No
No
Location
Information on the institution's
principal and other main locations,
including campus maps
http://www.qmu.ac.uk/prospecti
ve_students/location_in_edinbu
rgh.htm
Web
Hard copy
No
No
Opening hours
Opening hours of the institution's
principal office(s)
Monday – Thursday: 9am – 5pm
Friday: 9am – 4.30pm
Web
Hard copy
No
No
(Reception manned from 8.30am –
6pm, Monday – Friday)
Academic year dates
Information on the dates of the
institution's academic years
http://www.qmu.ac.uk/quality/ac
/default.htm
Web
Hard copy
No
No
Holidays
Dates of closure of the institution
http://www.qmu.ac.uk/quality/ac
/default.htm
Web
Hard copy
No
No
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Complaints
Procedures on how to complain about
the institution
http://www.qmu.ac.uk/quality/gr/
default.htm
Web
Hard copy
No
No
Document serving
Contact details for serving legal
documents on the institution, e.g.
Court Orders
Rosalyn Marshall
Vice Principal and University
Secretary
Queen Margaret University
Queen Margaret University Drive
Musselburgh
East Lothian
EH21 6UU
Email
Hard copy
No
No
Freedom of Information
contact
Central contact point for Freedom of
Information inquiries
http://www.qmu.ac.uk/foi/contac
ts.htm
Web
Hard copy
No
No
Publication scheme
Responsibility for Publication
Scheme: Name and contact
information for the senior official
responsible for meeting the
institution's publication scheme
obligations
Ilona Mair
Head
Strategic Planning and Research
Support Unit
Queen Margaret University
Queen Margaret University Drive
Musselburgh
East Lothian
EH21 6UU
Web
Hard copy
No
No
2