ASTA BIRNA HAUKSDOTTIR
Birkimel 8 A  107 Reykjavik  Tel: 7781253
Email: f l i gh t cr e w as i a @g ma i l . c o m
| CREW APPLICATION & LICENCE SCREENING |
|PROJECT & RISK MANAGEMENT |CUSTOMER RELATIONSHIP & CONTRACTS |
|Flight Regulations|
PROFESSIONAL HISTORY
Project Manager Customer Service
CAE Flight Simulators, Malaysia May 2010 -December 2011
Responsibilities:
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Foster positive relationships and maintain excellent high level relations with
key customer airlines for example Air Asia( Low cost airlines) Tiger Airways
(low cost airline) Garuda Airlines, Lion Air, Batavia etc. to name a few.
Define a key account program in order to effectively manage key customers.
Map out strategies and set support targets for each account.
Present the company capabilities to a wide cross section of potential
customers and insure that target clients fully understand the service offering
and benefits.
Contract renewals 3rd party customers.
Monitor market Information and provide reports both weekly and monthly as
required including updates with information on the latest news that may be
of importance for aviation in SE-Asia to be presented to Montreal.
Conduct periodic reviews of Business Objectives with the Director Sales &
Marketing and take corrective actions at an early stage.
Coordination of special projects as defined by SE-Asia’s Regional Vice
President.
Manage the Customer Service Team to ensure awareness of requirements
and optimize their potentials.
Monthly IATA reports and Charts for GM
Welcome booklet, Conducting Customer Surveys on behalf of CAE for major
airlines in South East -Asia
Facility related projects for joint venture CAE & Air Asia Academy
Operations Manager in Kuala Lumpur, Malaysia
Air Atlanta Icelandic (AAI); April 2005 to October 2007
Responsibilities:
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Responsible for operational issues on base.
Man power planning
Managing the stations activities with respect to the company manuals,
policies and procedures.
Managing the stations activities with respect to ICAA manuals, policies and
procedures.
Supervise the discipline conduct and appearance of all station personnel.
In charge of daily contact and alliance between AAI and MAS-Cargo
Managing and responding to all schedule changes, flight and operational
deviations.
Anticipating and valuating any contingencies and consulting accordingly.
Managing hotel contracts in Malaysia, China and Australia
Contract making with local travel agencies used in Malaysia.
Managing travel and HOTAC for AAI crews
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Project Manager; Hajj Operations in Kuala Lumpur, Malaysia
Air Atlanta Icelandic; December 2004 to April 2005
Responsibilities:
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Responsible for all operational issues on base
Man power planning.
In charge of daily contact and alliance between AAI and its customer MAS
Managing and responding to all schedule changes, flight and operational
deviations
Taking care of all issues concerning crews, customer and handling
companies
Operations Manager in Amsterdam, Holland
Air Atlanta Icelandic; May 2003 to December 2004
Responsibilities:
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Responsible for initial outstation set up
Responsible for all operational issues on base
Man power planning.
Managing the stations activities with respect to the company manuals,
policies and procedures.
Managing the stations activities with respect to ICAA manuals, policies and
procedures.
In charge of daily contact and alliance between AAI and its customers
Handling companies, catering companies and MAS
Managing and responding to all schedule changes, flight and operational
deviations.
Making hotel contracts in AMS
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Making and managing contracts with Transportation companies in AMS.
Taking care of all issues concerning crews, customer and handling
companies in AMS.
AAI Chief Instructor in “Joint Aviation Requirements & Flight Crew Licensing” JAR
Air Atlanta Icelandic; January 2000 to December 2004
A JAA certificate is mandatory, JAA, requirement for all AAI hired pilots.
The JAR course was mainly conducted in AAI training centre in UK, London, Gatwick
Training and Pilot Recruitment
Air Atlanta Icelandic; February 1999 to May 2003
Responsibilities:
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Along with Chief Pilot in charge of pilot recruitment, conducting interviews
both in Iceland and Europe for new applicants.
Dealing and negotiaction with Crew Leasing Agencies in Europe and USA.
Responsible for ensuring that AAI Training Department fulfilled all relevant
JAR regulations.
Contract Making and negotiating with various Training Centres and
Simulation Companies in Europe
Along with Chief Pilot, in charge of all pilot recruitment, conducting
interviews both in Iceland and Europe with new applicants.
Planning and managing all training for AAI Flight Deck Crew, Simulator and
Ground Training.
Nov. 1990-’97
Icelandair; Flight Attendant
Sept. 1988
Icelandic Civil Aviation International Department
EDUCTION
June 1988
Bachelor of Science; Aviation Management,
Florida Institute of Technology, Melbourne, Florida, USA,
May 1983
Baccalaureate graduate from “Reykjavik Junior Collage” Iceland