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I came across these Consumer Watchdog A-Z details on Wendy Knowler’s
Consumerwatch blog, I find them extremely helpful.
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A
ADVERTISING
Advertising Standards Authority of SA (ASA)
Tel: (011) 781-2006
Fax: (011) 781-1616
Consumer Division
e-mail: complaint@asasa.org.za
Website: www.asasa.org.za
ALCOHOLIC PRODUCTS
All liquor products (excluding beer / sorgum beer)
Directorate Plant Health and Quality
Tel: (021) 809-1600
Division: Liquor Control
Fax: (021) 883-2570
e-mail: wendyj@nda.agric.za
ARCHITECTURAL SERVICES
SA Institute of Architects
Tel: (011) 782 1315
Fax: (011) 782 8771
e-mail:admin@saia.org.za
Website: www.saia.org.za
SA Council for Architects
Tel: 0861072227
Fax: (011) 794 8380
e-mail: admin@sacapsa.com / legal@sacapsa.com
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BANKING
Ombudsman for Banking Services
Tel: (011) 838-0035 / 38/ 39
Fax: (011) 838-0043
Sharecall: 0860 800 900
E-mail: info@obssa.co.za
Website: www.obssa.co.za
SA Reserve Bank
Tel: (012) 313-3911
Fax: (012) 313-3197/3929
Website: www.resbank.co.za
Micro Finance Regulatory Council
Tel: (011) 647 4400
B
Fax: (011) 484 6122
Tollshare: 0860 10 04 06
For general info: info@mfrc.co.za
For complaints: complaints@mfrc.co.za
Website: www.mfrc.co.za
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Micro Lending Association (MLA)
Tel: (012) 348-0809/10
Fax: (012) 348-0811
The Banking Council SA
Tel: (011) 645 6700
Fax: (011) 645 6800
e-mail: webmaster@banking.org.za
Website: www.banking.org.za
Credit Information Ombudsman
Tel: 0861 66 28 37
Website: www.creditombud.org.za
Financial Services Board
Tel: (012) 428-8000
Fax: (012) 347-0221
Toll-free: 0800 11 04 43
e-mail: info@fsb.co.za
Website: www.fsb.co.za
Registrar of Banks
Tel: (011) 313-3731
Fax: (011) 313-3758
BANKS
ABSA Action Line Care Line
Toll-free: 0800 41 41 41
Toll-free: 0800 11 11 55 (Stop Card Div.)
Tel:(011) 350-5052/3/4/5 (Head Office)
ABSA Card Division - (012) 317-3000
Fax: (012) 317-0190
Website: www.absa.co.za
Mercantile Bank
Tel: (031) 209 9048
Fax: (031) 209 9446
Website: www.mercantile.co.za
First National Bank
Toll-free Hot Line: 0860112244
Public Affairs and Communication - (011) 371-2111
Fax: (011) 371-2257
Website: www.fnb.co.za
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Mastercard Global Service
Tel: 0800 99 04 18
Website: www.mastercard.com
Nedbank
Client care Line: 0860 115060
Website: www.nedbank.co.za
e-Mid Bank
Toll-free: 0800 13 95 55
Lost/stolen cards (all hours) Tel: 0800 13 14 15
The Manager: Customer Care Tel: (012) 421-5084
Fax: (012)421 5600
Website: www.emid.co.za
Standard Bank
Toll-free: 0800 12 10 00
Tel: (011) 405-4405
Fax: (011) 402-7973
Lost/stolen cards Toll-free: 0800 02 06 00
Client Services Tel: 0860 10 11 01
e-mail: Customerrelations@mail.sbic.co.za
Thuthukani Financial Services Ltd
Tel: (012) 804 1443
Fax: (012) 804 9662
Website: www.thuthukani.co.za
VISA Global Customer Assistance
Tel: (+141) 0581-3836
BUILDERS
National Home Builders Registration Council (NHBRC)
NHBRC Head Office
P. O. Box 461
Randburg
2125
Docex 96 Randburg
Tel: +27 (0)11 317 0000
Fax: +27 (0)11 317 0599
Website: www.nhbrc.org
KwaZulu-Natal branch
Physical Address
Suite 502, Fifth Floor
The Marine Building
22 Gardiner Street, Durban
4001
Postal Address
Private Bag X54311
Durban
4001
Docex 77 KwaZulu Natal
Tel: +27 (0)31 374 8100
Fax: +27 (0)31 374 8135
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Master Builders Association of KZN
They will intervene in cases where the company you’ve used, is a member.
Tel: (031) 2667070
Fax: (031) 266 6348
Website: www.masterbuild.co.za
BROADCASTING
Broadcasting Complaints Commission of SA (BCCSA)
Tel: (011) 325 5755
Fax: (011) 325 5736
e-mail: bccsa@nabsa.co.za
Website: www.bccsa.co.za
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CARS/SERVICING
National Automobile Manufacturers Association
Tel: (012) 323-2980
Fax: (012) 326-3232
Automobile Association of SA (AA)
Breakdown/Emergency: 083 84322
Head Office Tel: (011) 799-1000
Durban Tel: (031) 265-0434
www.aasa.co.za
Retail Motor Industries (RMI)
Tel: (011) 886-6300
Fax: (011) 886-6700
Durban Tel: (031) 266-7031
Durban Fax: (031) 266-7308
Website: www.rmi.org.co.za
Independent Dealers Association (IDA)
Tel: (011) 288 7300
Fax: (011) 288 7311
E-mail: info@ida.co.za
Website: www.ida.co.za
For more on Motoring, including the Ombudsman, see under ‘M’ or ‘O’
COMPETITION
The Competition Commission
Tel: (012) 394 3200
Fax: (012) 394 0166
e-mail: ccsa@compcom.co.za
Website: www.compcom.co.za
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CONSUMER
Consumer Affairs KZN
PMB office: 270 Jabu Ndlovu Street (formerly Loop Street)
Tel: 033 264 2500
Fax: 033 264 2676
Durban office: 9th Floor, Marine Building, Gardener Street
Tel: 031 310 5300 / 5369
South African National Consumer Union (SANCU)
102 Botha Mansions
145 Celliers Street
SUNNYSIDE 0002 Pretoria
e-mail: SANCU@sabs.co.za
Tel: (012) 428 7122
Fax: 086 672 8585
Website: www.sancu.co.za
National Consumer Forum
P O Box 4487
Halfway House
1685
e-mail: ncf@sabs.co.za
Call Centre: 086 04 34343
Tel: 011 313 3086
Fax: 011 313 3237
Website: www.ncf.org.za
COSMETICS
The Cosmetic, Toiletry & Fragrance Association of South Africa
This is the industry’s voice committed to maintaining the high quality and safety of
cosmetic products.
Tel: 011 795 4272
Fax: 086 653 6786
E-Mail: info@ctfa.co.za
Website: www.ctfa.co.za
CREDIT
National Credit Regulator
Tel: 0860 627 627
Website: www.ncr.org.za
Credit Bureau Association
Tel: (011) 447 7194
Fax: (011) 447 6701
e-mail: enquiries@cba.co.za
Website: www.cba.co.za
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Credit Information Ombud
The office of the Credit Information Ombud resolves complaints from consumers and
businesses that are negatively impacted by Credit information.
Tel: 0861 66 28 37
Website: www.creditombud.org.za
CCMA
Commission for Conciliation Mediation and Arbitration (CCMA)
The Commission for Conciliation Mediation and Arbitration (CCMA) is a dispute
resolution body established in terms of the Labour Relations Act, number 66 of 1995. It
is an independent body. The CCMA does not belong to and is not controlled by any
political party, trade union or business. It is not controlled by the state although the
public funds it. It also may receive grants, donations and bequests.
Physical Address:
Garlicks Chambers
61 Field Street
Durban
Postal Address:
Private Bag X 54363
Durban
4000
Call Centre - 0861 161616
Tel: (031) 362 2300
Fax: (031) 368 7387/7407
e-mail: kzn@ccma.org.za
Website: www.ccma.co.za
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DENTAL
Dental Ombudsman
Tel: 0860113334 (8h00 - 12h00)
Fax: (011) 642 5718
Dental Association of South Africa (DASA)
Tel: 011 484 5288
Fax: 011 642 5718
Toll free: 086 0110725
Website: www.sadanet.co.za
DIRECT MARKETING / MAIL-ORDER / DIRECT SELLING
SA Direct Marketing Association
Tel: 0861 362 362
Fax: (011) 326 1198
e-mail: info@dmasa.org
Website: www.dmasa.co.za
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Direct Selling Association of SA
Tel: (011) 726-5300
Fax: (011) 482-2000
e-mail: assoc@nafcocjcci.co.za
Website: www.dsasa.co.za
DISABILITIES
Disabled People of SA
Tel: (031) 304 3555
Fax: (031) 304 3559
e-mail: kzn@dpsa.org.za
Website: www.dpsa.org.za
SA National Council for the Blind (SANCB)
Tel: (012) 452 3811
Fax: (012) 346 4699
e-mail: admin@sancb.org.za
Website: www.sancb.org.za
The Deaf Federation of SA
Tel: (011) 482-1610/726-5873
Fax: (011) 726-5873
e-mail: deafsa@icon.co.za
Website: www.deafsa.co.za
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Association for People with Disabilities:
Tel: (012) 328-6447
Fax: (012) 328-6759
e-mail: laetitia@disabilitypretoria.org.za
Website: www.disabilitypretoria.org.za
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EGGS/CHICKENS
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SA Poultry Association
Tel: (011) 795-2051
Fax: (011) 795-3180
Website: www.sapoultry.co.za
ELECTRICAL
Electrical Contracting Board of SA
Tel: (011) 3920000/36
Fax: (011) 9749402
Website: www.ecasa.co.za
ESKOM
Tel: 0860037566 (Westville)
Fax: (031) 204 5850
Share Call number: 0860037566
Website: www.eskom.co.za
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F
FILM
Film and Publication Board
Address: Film and Publication Board
Private Bag X2205
HOUGHTON
2041
Tel: 011 483 0971
Fax: 011 483 1084
E-mail: westmorej@fpb.gov.za
Website: www.fpb.gov.za
FINANCE
Financial Services Board
Tel: (012) 428-8000/8012
Fax: (012) 347-0221
e-mail: info@fsb.co.za
The Association of Micro Lenders (MLA)
Tel: (012) 348-0809
Fax: (012) 348-0811
Toll-free: 0800 11 14 03
Website: www.mfsa.net
FOOD
Food Advisory Consumer Service (FACS)
Tel/Fax: (012) 346 2091
Tel/Fax: (012) 346 2091
e-mail: saafost@vdw.co.za
Website: www.saafost.org.za
Grocery Manufacturers’ Association (G.M.A)
Tel: (011) 886-3008
Fax: (011) 886-5375
Website: www.cgcsa.co.za
The SA Food Intolerance Data Bank
Tel: (011) 886-8130
Fax: (011) 886-7612
SABS Tinned meat and meat products
Tel: (012) 428-6464
Fax: (012) 344 1568
Website: www.sabs.co.za
FUEL
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South African Petroleum Industry Association (SAPIA)
Contact Person: Colin McClelland - Director
Tel: 021 419-8054
Fax: 021 419-8058
Website: www.sapia.co.za
To complain about petrol overcharging: Send a copy of the slip and a brief outline of
your experience to Muzi Mkhize, director of Petroleum Regulation at the department of
minerals and energy by fax - 012 322 8570 or email: muzi.mkhize@dme.gov.za
National Automobile Manufacturers Association
Tel: (012) 323-2980
Fax: (012) 326-3232
Website: www.naamsa.co.za
FURNITURE / MOVING
Furniture Traders’ Association
Tel: (011) 789-6770/1/2
Fax: (011) 789-6645/886-9655
Helpline: 0861 99 88 77
e-mail: furnifriend@zanet.co.za
Professional Movers’ Association (PMA),
KwaZulu-Natal Region: Chair - Christo Kruger
Tel: 031 931 902 3494
Fax: 031 902 8552
email: ckruger@crownrelo.com
Web: www.pmamovers.co.za
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HAIR & BEAUTY
SA Hairdressers’ and Cosmetologists’ Association
Tel: (011) 760-1685
Fax: (011) 760-1274
e-mail: hcsb@gryphon.co.za
Website: www.hcsbc.co.za
HEALTH
Health Professionals Council of SA (HPCSA)
Tel: (012) 338 9300/01
Fax: (012) 328 5120
e-mail: hpcsa@hpcsa.co.za
Website: www.hpcsa.co.za
HOTELS, ACCOMODATION
FEDHASA KZN
c/o The Royal hotel, P O Box 1401, Durban, 4000
Tel: 031 3015385 / 031 3015384
Fax: (031) 209- 1059
e-mail: fedhasakzn@fedhasa.co.za
Website: www.fedhasa.co.za
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Brett Dungan FEDHASA
Chairman PO Box 71517Bryanston
Tel: 011-799 7676
Fax: 011-799 7675
Email: brett@iafrica.com
HOUSING & PROPERTY DEALS
Estate Agents’ Affairs Board
Tel: 011 7315600 / 011 8809967
Fax: (011) 880 9954
e-mail: eab@eaab.org.za
Web address: www.eaab.org.za
Institute of Estate Agents of S.A
Tel: (021) 531 2074
Fax: 086 511 4624
e-mail: kate@ieasa.org.za
Website: www.ieasa.org.za
KZN Rental Housing Tribunal
Tel: 031-336 5231
Fax: 031-336 5291
SA Property Owners Association (SAPOA)
Tel: (011) 883-0679
Fax: (011) 883-0684
Website: www.sapoa.org.za
Timeshare Institute of SA (TISA)
Tel: (021) 914 9693
Fax: (021) 914 5202
e-mail: tisa@tisa.co.za
Website: www.tisa.co.za
Department of Trade and Industry
Tel: (031) 305 3389
Hotline: 086 1843384
Fax: (031) 582 3901
Website: www.thedti.gov.za
Master Builder’s Association
Tel: (033) 394 7858
Fax: (033) 342 7218
Website: www.masterbuild.co.za
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INSURANCE
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Ombudsman for Long-Term Insurance
Tel: 0860 103236
e-mail info@ombud.co.za
Ombudsman for Life Insurance
Sharecall: 086 0662837
Tel: (021) 657-5000
Fax: (021) 674-0951
e-mail: info@ombud.co.za
Website: www.ombud.co.za
The South African Insurance Association
Tel: (011) 726-5381
Fax: (011) 726-5351
e-mail: info@sainsurance.co.za
Website: www.saia.co.za
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KITCHEN
Kitchen Specialists Association (KZN)
The KSA mediates in disputes over kitchens, but only if the kitchen company in question
is a member of the KSA.
Contact person: Ann Martin
Tel: 031-266 0808 or 0800 333 121
Fax: 031-2661901
E-mail: ksa@tiscali.co.za
Website: www.ksa.co.za
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LEGAL
Legal Aid Board
Tel: 011-877 2000 (Head Office)
Durban Tel: (031) 304 3290 / (031) 717 8450
Fax: (031) 702 1960
Legal telephonic 24 hour advice line Tel: 08610 LEGAL(53425)
Website: www.legal-aid.co.za
Small Claims Courts
Contact your local Magistrates Court for more information.
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MARKETING
Association of Marketers
Tel: (011) 706-1633
Fax: (011) 706-4151
MEAT
South African Meat Industry Company (SAMIC)
Tel: (012) 361-4545
Fax: (012) 361-9837
e-mail: ceo@samic.co.za
Website: www.samic.co.za
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International Meat Quality Assurance Services
Tel: (012) 349 1322/349 1709
Fax: (012) 361-9837
e-mail: manager@imqas.co.za
Website: www.imqas.co.za
Meat Hygiene
Tel: (012) 319-7679
Fax: (012) 319-7679
e-mail : seccmah@nda.ac za
Directorate: Veterinary Public Health
Kwa-Zulu Natal Tel: (033) 347 1931
Fax: (033) 347 1801
e-mail: dvs@nda.agric.za
e-mail: inaidoo@allerton.kzntl.gov.za
MEDIA
ICASA (Independent Communication Authority of SA)
Head Office Tel: (011) 321-8280
Durban offices: (031) 275 6400
Fax: (031) 208 0278
Website: www.icasa.org.za
MEDICAL
Council for Medical Schemes
Tel: (012) 431 0500
Fax: (012) 430 7644
Frauda Hotline: 082 4111171
Physical address: Private Bag x 34
Hatfield
0028
Website: www.medicalschemes.com
Medical Ombudsman at Health
Tel: 0800 119 820
Registrar of Medical Schemes
Tel: (012) 430-7647
Fax: (012) 430-7644
SA Nursing Council
Tel: (012) 420-1000
Fax: (012) 343-5400
e-mail: registrar@sanc.co.za
Website: www.sanc.co.za
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SA Optometric Association
Tel: (011) 805-4517
Fax: (011) 805-3882
e-mail: pro@saoa.co.za
Website: www.saoa.co.za
Health Professionals Council of SA
Tel: (012) 338-9300/1
Fax: (012) 328-5120
e-mail: hpcsa@hpcsa.co.za
Website: www.hpcsa.co.za
SA Medical Association (SAMA)
Tel: (012) 481-2000
Fax: (012) 481-2100
e-mail: online@samedical.org
Dental Ombudsman
Toll-free: 0800 11 33 34
Dental Association of SA (DASA)
Tel: (011) 484-5288
Toll-free: 0800 11 07 25
Fax: (011) 642-5718
Website: www.dasa.co.za
e-mail: dasa@jhb.lia.net
SA Pharmacy Council
Tel: (012) 319 8500
Fax: (012) 326 1496
e-mail: christine@pharmcouncil.co.za
Website: www.pharmcouncil.co.za
MILK
Milk SA
Tel: (012) 804 2051
Fax: (012) 804 7174
e-mail: admin@milksa.co.za
Website: www.milksa.co.za
Milk Producers Organization
Tel: (012) 843 5600
Fax: (012) 804 4809
Website: www.mpo.co.za
Quality of Milk
Tel: (012) 319-6049
Website: www.nda.agric.za
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MOTOR
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OMBUDSMEN
Motor Industry Ombudsman
See under ‘O’
Retail Motor Industries (RMI)
Tel: (011) 886-6300
Fax: (011) 886-6700
Durban Tel: (031) 266-7031
Durban Fax: (031) 266-7308
Website: www.rmi.org.za
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O
Three in one
The Ombudsman for Banking Services, Long Term Insurance Ombud and Credit
Information Ombud have teamed up to offer an easy share call number. To reach any of
the three offices, you can call 0860 OMBUDS (0860 662837)
Credit Information Ombudsman
The office of the Credit Information Ombud resolves complaints from consumers and
businesses that are negatively impacted by Credit information.
Tel: 0861 66 28 37
Website: www.creditombud.org.za
Ombudsman for Banking Services
Tel: (011) 838-0035/838/839
Fax: (012) 838-0043
e-mail: adjudicator@banking.org.za
Website: www.sunsite.wits.ac.za/bankingombudsman
Ombudsman for Long-Term Insurance
Tel: 0860 103236
e-mail info@ombud.co.za
Dental Ombudsman
Toll-free: 0800 11 33 34
Life Insurance Ombudsman
Tel: (021) 674-0330
Fax: (021) 674-0951
www.ombud.co.za
Motor Industry Ombudsman
The independent dispute resolution forum for the South African Motor Industry and its
Customers. You can submit a complaint via their website.
Tel: (012) 841 2945
Fax: 012 841 2842
email: mi.ombudsman@netactive.co.za
www.miosa.co.za
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Press Ombudsman
Tel: (011) 788-4829/4837
Fax: (011) 788-4990
Medical Ombudsman
at Tel: (012) 338-9300/1
The Health Professionals Council of SA
Tel: (012) 338 9300
Fax: (021) 328 5120
e-mail: hpcsa@hpcsa.co.za
Website: www.hpcsa.co.za
Public Protector
Head Office Tel: (012) 366 7000
KZN Tel: (031) 307 5300
Fax: (031) 307 2424
Toll free: 0800 11 20 40
Website: www.publicprotector.org
Short-term Insurance Ombudsman
Tel: (011) 726-8900
Fax: (011) 726-5501
e-mail: hendrikv@insuranceombudsman.co.za
National Home Builders Regulatory Council (NHBRC)
Tel: 031 - 2011233
Fax: 031 - 2011450
Website: www.nhbrc.org
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PENSION FUNDS/PENSIONERS
Pension Fund Adjudicator
Vuyani Ngalwana
Tel: (021) 674 0209
Fax: (021) 674 0185
e-mail: enquiries@pfa.org.za
Website: www.pfa.org.za
Or you can write to PO Box 23005, Claremont 7735
Registrar of Pension Funds
Tel: (012) 428-8000
Manager: Pension Funds Fax: (012) 347-0221
e-mail: info@fsb.co.za
Website: www.fsb.co.za
Association of Retired Persons & Pensioners
Tel: (021) 592 1279/89
Fax: (021) 592 1284
e-mail: info@saarp.co.za
Website: www.saarp.co.za
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Public Protector
Investigates government at any level (Central and Provincial Government, State
Authorities, Local Authorities) or any person performing a Public Function.
Tel: (031) 307 5300
Fax: (031) 307 24 24
e-mail: varshas@pprotect.pwv.gov.za
POOLS - see under ‘S’ for the National Spa and Pool Institute of SA (NSPI)
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S
SECURITY
Security Association of SA (SASA)
The Security Association of South Africa (SASA) has a “hot line” where fellow members
and other stakeholders in the security industry can report alleged breaches by members
of SASA’s Code of Conduct to the National Committee anonymously and confidentially.
Contact details are as follows:
FreeCall Number: 0800-005-911
E-mail: sasa@tip-offs.com
FreeCall Fax Number: 0800-00-77-88
FreePost: Dn 298 Umhlanga Rocks 4320
Web address: www.sasecurity.co.za
SMOKING
National Council Against Smoking
Tel: (011) 725 15514
National QUIT line: (011) 720-3145
Fax: (011) 720-6177
Email: ucko@iafrica.com
www.againstsmoking.org
P O Box 1242 HOUGHTON, 2041, Rep. of South Africa
SPA
National Spa and Pool Institute of SA (NSPI)
Tel: (011) 791-1177
Fax: (011) 791-1483
e-mail: nspi@TelcomSA.net
Durban Tel: (031) 701-4742
Fax: (031) 701-4742
Website: www.nspi.co.za
STANDARDS
SA Bureau of Standards
Tel: (012) 428-7911/6925/6
Fax: (012) 344-1568
e-mail: info@sabs.co.za
Website: www.sabs.co.za
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T
TEXTILES
Textiles Federation
Tel: (011) 4542342
Fax: (011) 615 59857
e-mail: texfed@jhb.mail.co.za
Website: www.texfed.co.za
TOWING
South African Towing and Recovery Association (SATRA)
SATRA - which has about 800 members countrywide - has a 24-hour call centre for help,
advice and complaints:
170 Curzon Road
Bryanston Gate
Block 5
First Floor
Johannesburg
Gauteng, South Africa
Tel: 0861 0SATRA (08610 72872)
Fax: 011 493 7761/ 0861172872
e-mail: info@satra.co.za
Website: www.satra.co.za
PO Box 25
Cramerview
2060
TRAVEL
Association of SA Travel Agents (ASATA)
Tel: (011) 327-7803 – Head Office
Tel: (031) 469-3180 – Durban
Fax: (031) 469-3180
e-mail: general@asat.co.za
Website: www.asata.co.za
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VETS
SA Veterinary Association
Tel: (012) 346-1150
Fax: (012) 346-2929
e-mail: zhouse@sava.org
Website: www.sava.co.za