The Many Faces of Emotional & Social Intelligence
A key challenge for most people in organizations is to be increasingly more skilful and
intentional with the application of their emotional & social intelligence. We need to be able
to respond to life’s pressures in such a way that is effective, rather than destructive or
performance limiting.
The primary goal of learning about our emotional & social intelligence is to improve
personal resilience and performance by learning to be more conscious of our emotions,
and more skilful in applying the appropriate emotion at the appropriate time.
Emotional & Social Intelligence (ESI) encompasses the personal, emotional, and social
abilities and skills which allow us to succeed in coping with environmental demands and
pressures. Understanding your ESI will help you identify your strengths as well as areas
for potential growth to enhance your personal performance. This full-day workshop will
provide workshop participants with the following:
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an understanding and awareness of the importance of
developing their emotional & social intelligence
the connection between behaviour, emotions and performance
strategies for developing their emotional & social intelligence to
achieve personal and business success
Workshop Highlights
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Defining Leadership and How Emotions Play A Part.
Understanding Emotional Intelligence
The Affect Of ESI On Performance; Learning To Observe Your Emotions
Responding To Difficult Situations
5 ESI Categories; 15 Competencies
Applying Emotional Intelligence At Work; ESI Development Plan
ABCDE Technique; Implementing Change
Ongoing Developmental Plan
Interactive Format
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Instructor presentation: maximum participants limited to 15 people.
Dynamic, work-related interactive exercises; case studies
Full and small-group discussion
Individual practice exercises
Contact Linda Beck, Chief Learning Officer
Email: lindabeck@pillarperformance.com
www.pillarperformance.com;
Tel: 905-271-3803
Copyright 2011 Created and Facilitated by Linda Beck
About Your Instructor:
Linda Beck
MBA, EQi™ Coach
lindabeck@pillarperformance.com
Throughout her years in business, Linda Beck has worked with a variety of
organizations. Her industry experience encompasses all levels of
government, retail, manufacturing, printing, direct marketing, education and
within each of these venues, she has facilitated, designed, developed, and
implemented many performance and learning development programs. To view outlines
of many of these programs, please visit her website at www.pillarperformance.com.
Linda graduated from the University of Waterloo with an Honours Political Science
degree, subsequently attained a Certificate in Adult Education Training, as well as her
Masters of Business Administration, is a certified Emotional Intelligence Coach (EQi™
coach) and True Colors™ facilitator. Linda has conducted extensive research studying
success strategies related to performance development within organizations with a
particular focus on Emotional Intelligence. In addition, Linda has administered the
EQi™ assessment and subsequently coached individuals and groups on the
assessments’ findings. The EQi™ assessment is an on-line self-assessment that
identifies the individual’s strengths and challenges with respect to their emotional
intelligence. Along with these workshops, Linda also facilitates Customer Service,
Project Management, Effective Communication, Facilitation with JAD, Supervising
Success, Time Management, Conflict Resolution, and Personal Leadership.
Linda’s professionalism and thoroughness have resulted in her working with numerous
prestigious companies. Some of these organizations are identified below.
Selected Clients:
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Town of Richmond Hill
Ontario Power Corporation
Ministry of the Environment
Vale INCO
North Carolina Community Health Centre
Association
Shoppers Drug Mart
Purolator
Toronto Dominion Bank
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City of Toronto
Mytrak Health System Inc.
University of Western Ontario
Ministry of Community and Social Services
Region of Niagara
Centennial College (Saudi Arabian client)
Region of York
Seneca College
Contact Linda Beck, Chief Learning Officer
Email: lindabeck@pillarperformance.com
www.pillarperformance.com;
Tel: 905-271-3803
Copyright 2011 Created and Facilitated by Linda Beck
Comments from Linda Beck’s Participants:
“This was a great workshop! Linda Beck is a great facilitator!”
“This was very enlightening. It was very easy to understand and I enjoyed the class exercises
as well, a lot of fun!”
“Fun course, very interactive and lively. It opens your eyes to how different people re-act to
situations”.
“Great Workshop – fun yet delivered a strong message. In order for a team to work effectively
people need to understand and appreciate each other.”
Toronto Dominion Bank, Fraud Division
“Good afternoon Linda. I wanted to send you this email to thank you very much for the fantastic
Course you led for the Town of Richmond Hill Front Line Staff. We have a little chat today about
it and all decided you made this Workshop very informative, fun and interactive. I would highly
recommend this course to anyone that has to work in the front line. Once again thank you so
much Linda and I hope we can all see you again at a future course you will be heading up. All
the best.”
Town of Richmond Hill
“Thank you for meeting with our team regarding emotional intelligence. I am sure that we will put
this knowledge to good use in our work.”
“It was an awesome course, Linda. Great use of various media and activities
“Linda is amazing – very positive, respective and cool chick!”
“I will use the skills learned today in my work life with the City of Toronto.”
“Best instructor/ facilitator I’ve had!”
Very knowledgeable instructor. Good presentation. Made course interesting.”
City of Toronto
“The delivery of the material was very engaging.”
Overall a very good training session.”
“Very informative, new outlook, perspective.”
“We need one of these presentations as often as possible.”
“Excellent presentation!”
Mytrak participants
Contact Linda Beck, Chief Learning Officer
Email: lindabeck@pillarperformance.com
www.pillarperformance.com;
Tel: 905-271-3803
Copyright 2011 Created and Facilitated by Linda Beck