DAWN P. MILLER, MBA
400 N.W. 214th Street, Unit 102
Miami, Florida
portlanddm@bellsouth.net
305.770.0328
305.527.7238
OVERVIEW
Results-driven MBA management executive with more than ten years experience in financial and educational training and
development. Versed in strategic business development and analysis, utilizing management and operations disciplines to
meet organizational requirements, and aligning goals with organizational values and visions.
TRANSFERRABLE SKILLS
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Proven ability to motivate others to study and excel
Recommends, research, and develops training courses
Superior verbal/written communication skills
Ability to resolve conflict and handle sensitive issues
Reputation for working with all levels of employees, maintaining creditability, trust and cooperation
Strong organizational, customer service and excellent time-management skills
Ability to delegate and assign workload responsibility with excellent follow-up skills
Confident in making on-the-spot decisions
PROFILE & EXPERTISE
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A gifted trainer with profound work experience and ability to train
Extraordinary teaching aptitude with ability to train via face to face, telephone, and webinar
Engaged classroom facilitator for adult learners
Collaborate with organizational executives in the development and execution of customized on-site
training
Collaborate with department lead in development of syllabus
Highly creative and self-motivated with innovative ideas and concepts for increasing the transference of
learning from the classroom to the job and in motivating employees and customers to say, “I got it.”
PROFESSIONAL EXPERIENCE
University of Phoenix-South Florida Region
October 2011 to Present
 Adjunct Professor
Provide classroom instruction on Personal Financial Planning in accordance with the requirements of the
university.
 Facilitate learning while effectively communicating with adult learners
 Syllabus development and implementation
 Review syllabus, required assignments, evaluation procedures, class participation, and attendance
requirements based on university’s polices
 Evaluation of individual and team course assignments
 Provide quality, timely assignment feedback to students
 Incorporate participatory activities to enhance student learning
 Enforce team assignment concept as required by the university
 End of course evaluation and feedback
Résumé of Dawn P. Miller, MBA
Page Two
PROFESSIONAL EXPERIENCE-(continued)
Great Florida Bank – Miami Lakes, FL
July 2006 to Present
 Assistant Vice President, Cash Management
Hired to support the effective operation of the cash management services for GFB customers by providing ideas,
solutions, and training with proven systems and state-of-the-art banking technology.
Major accomplishments as the Assistant Vice President, Cash Management, achieved thus far include
 Created training materials and webinars to guide customers in use of service improvements for
Cash Collection Services, Cash Control Services, and Cash Disbursement Services
 Implemented, revised, and recommended marketing strategies and product enhancements
 Training and development of departmental and new hire staff via training curriculum to (i) reinforce established
service level agreements and (ii) incite corporate culture shift from “proactive” to “reactive” and “service-based”
in the area of electronic banking.
 Customer technical support and training via telephone and co-browser online sessions
 Utilization of webinar sessions in training sessions related to product enhancement and new product launching
City National Bank of Florida – Miami, FL
August 1999 to July 2006
 Operations Officer
June 2005 to July 2006
Received promotion to perform administrative and financial management work that included: organizing and supervising
banking services and operations, the development and supervision of staff, and compliance with applicable laws and
policies.
 Coordinated & supervised expansion of work to 60,000 daily transactions items from 5,000 within first one year
as management lead.
 Directed launch of branch Remote Capture in the South Florida region.
 Remote Capture onsite & offsite Technical Support Lead for all branch projects implementations.
 Supervised and administered departmental banking plans; managed and coordinated the maintenance and
installation of financial information systems; coordinated conversions and maintained contracts with vendors and
system providers.
 Extensive training and development of operations staff to efficiently utilize applications and systems for Lockbox
and Remote Capture.
 Process improvement projects
 Staff evaluations
 Bank Operations Coordinator, III
August 2000 to May 2005
Received promotion to bank operations coordinator, III. Performed and coordinated clerical duties in the operations
department; trained staff on bank operations procedures and protocol; resolved customer issues.
 Supervised and conducted all training for departmental staff.
 Bank Operations Clerk
August 1999 to August 2000
Hired to performed clerical duties of the operations department, including Lockbox processing, recording entries, filing,
typing, creating reports, and completing forms as directed by management.
D.B.A Degree (in process)
MBA
BS - Business Administration
EDUCATION
Walden University – Minneapolis, MN
Nova Southeastern University – Ft. Lauderdale, FL
Medgar Evers College – Brooklyn, NY
2012
2002
1997
COMPUTER SOFTWARE SKILLS PROFICIENCY
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Power Point
Positive Pay & Lockbox Applications
Personal Finance & General Electronic Banking
Applications