1
OPTUS MOBILE DEVICE SECURITY
SERVICE DESCRIPTION (OPTUS BUSINESS)
1
ABOUT THIS SERVICE DESCRIPTION
1.1
This Service Description forms part of the Agreement under which Optus supplies the Service
to you.
1.2
Rules of interpretation and capitalised terms which are used in this Service Description are
defined either in the General Terms or in the attached Dictionary within this Service
Description.
2
THE SERVICE
Some important information about the Service:
Service
Optus Mobile Device Security
Optus company
Optus Mobile Pty Limited (ABN 65 054 365 696)
Owner of the Software
Juniper Networks (US) Inc.
1194 North Mathilda Avenue
Sunnyvale, CA 94089
2.1
The Optus Mobile Device Security (Optus MDS) Service is a monthly subscription based
software solution, that helps secure and protect mobile devices from malicious software
infections that are downloaded from the internet.
2.2
The Optus MDS Service includes the following components, each described in more detail
below:
(a) Access to the Device Administration Software Portal (see section 3)
(b) Use of the Client Application Software (see section 3)
(c) Customer setup and configuration of the Device Administration Software Portal (see
section 4)
(d) Access to the Optus Help Desk (see section 8)
3
DEVICE ADMINISTRATION SOFTWARE PORTAL (PORTAL) AND CLIENT
APPLICATION SOFTWARE
3.1
The Device Administration Software Portal is hosted by Optus (physical location in Ultimo,
Sydney). You can administer Security Policies on Supported Mobile Devices via a Mobile
Security Gateway using the Portal.
3.2
The following is a list of available functions that can be configured in the Device
Administration Software Portal:
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(a)
Proactive Antivirus/Anti-Malware Protection
(b)
Personal Firewall
(c)
Anti-Spam
Some features and functionality may not be available on some mobile devices due to
restrictions of different operating systems (please see Supported Mobile Devices in Attachment
2).
3.3
The Client Application Software is the mobile device security software that is installed and runs
on Supported Mobile Devices to implement the Security Policies you have set in the Device
Administration Software Portal.
3.4
Optus does not support the below functionality within the Device Administration Software
Portal or Client Application Software:
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(a)
Monitor & Control
(b)
Backup & Restore
SERVICE CONFIGURATION (SET UP AND TRAINING)
4.1
To enable you to use the Device Administration Software Portal, Optus will:
4.1.1 Set up your Enterprise Account and apply the default configuration of the Optus MDS
Software. The default configurations may be altered by the System Administrator once a
handover has been performed.
4.1.2 Hand over the operation of the Device Administration Software Portal to your System
Administrator. Your System Administrator is responsible for determining, applying and
managing all configuration changes in the future to available functionality listed in
Section 3.2 above to suit your organisation.
4.1.3 Send you a Welcome Pack which includes credentials for access to the Device
Administration Software Portal, a MAC Form and a guide on how to use the functionality
within the Device Administration Software Portal. The Welcome Pack also includes a
“Quick Start” training pack for your System Administrator which will guide the System
Administrator through the various administrative tasks and functions to manage the
Device Administration Software Portal. An “Administration Guide” detailing the
administration capabilities is also provided within the Welcome Pack which can also be
used for future reference to perform these tasks. No onsite visit will be provided.
4.2
Requirement for the Client Application Software:
4.2.1 You are solely responsible for the installation of the Client Application Software on each
of your end users devices to enable the devices to use the Service. This includes notifying
and ensuring all your end users install any Updates of the Client Application Software
when these are made available to you by Optus. Optus has no liability to you or your end
users if your end users have not downloaded or installed onto their devices the most
recent Update.
4.2.2 To download the Client Application Software (including Updates) on the end user’s
Supported Mobile Device, the end user needs to go to the designated download location
by connecting to a hyperlink provided by the System Administrator. The details of the
hyperlink to the download location provided to the Systems Administrator as part of the
Optus hand over. The System Administrator is responsible for sending the hyperlink of
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the designated download location to the end users. Alternatively, the System
Administrator may first download the applications from the designated download
location then upload (if applicable) to your organisation’s own software application
repository from which the end users can access the relevant Client Application Software
and Updates.
4.2.3 To install and register the Client Application Software on the end user’s Supported
Mobile Device, the unique Enterprise Licence Code specific to your Enterprise Account
needs to be entered into the Client Application Software during installation. Your System
Administrator is responsible for providing the Enterprise License Code details to your
end users. The end user of the mobile device is required to provide a valid e-mail address
as the username and a password to complete the registration.
4.2.4 The end user cannot use the generic Junos Pulse application which is found on the
Supported Mobile Device application store (e.g. Apple App Store, Android Marketplace)
as this will not link back to the Optus MDS Service.
4.2.5 To install the Client Application Software on the end user’s mobile device, the device
needs to have mobile network or WiFi internet access and conform to the Supported
Mobile Devices referenced in Attachment 2.
4.3
5
Optus will endeavour, in a timely manner, to send information relating to Updates (including
such as providing you with instructions on how to use a new functionality) for the Device
Administration Software Portal and Client Application Software to the System Administrator as
the Updates are made available to Optus by Juniper Networks.
USE OF THE SERVICE
5.1
Once you have received handover of the Device Administration Software Portal from Optus,
you are responsible for determining and configuring the available functionality of Optus MDS
to suit your requirements. Optus is not responsible past this point (handover point) for any
chosen settings, outcomes or use of the Software functionality that you configure within the
Device Administration Software Portal.
5.2
When using the Service you must ensure that the Software you use with the Service is properly
licensed and you must comply with the Software Licence terms (please see section 9.2).
5.3
You must not resell, share or otherwise distribute the Service (or any part of the Service) to any
third party without Optus’ prior written consent.
5.4
Optus may:
(a)
monitor the number of Active Licences which will be automated once the
Software has been installed. The Device Administration Software Portal reports
on the number of Licences used each month and this information is used for
billing purposes;
(b)
monitor the usage of the Service in the Device Administration Software Portal to
ensure compliance with the Agreement;
(c)
investigate any misuse of the Service and may involve police or other law
enforcement agencies in doing so; and
(d)
recover from you any costs of investigating misuse. If it is found that the Service
has been misused (e.g. if Optus is unable to obtain Software Licence information)
or if the misuse causes loss to another user or third party and Optus is required to
pay compensation, you agree to reimburse Optus.
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6
7
SERVICE CHARGES
6.1
The Optus MDS Service is a Subscription for the use of Client Application Software licenses.
This is independent of the number or type of Optus mobile voice and data services.
6.2
Licences are sold in increments of 25, 50 or 100 as specified in the Tiering Structure section of
the Standard Pricing Table in Attachment 1.
6.3
The System Administrator may configure additional licences in the Device Administration
Software at anytime within the Contract Period until the total number of Active Licences equals
the Licence Cap.
6.4
The System Administrator nominates a Licence Cap during initial contract signing which
allows an organisation to have a designated maximum or threshold number of Licences in
which Supported Mobile Devices may register (i.e. become an Active Licence). Once the
Licence Cap has been exhausted, the Service will automatically stop further Supported Mobile
Devices from becoming an Active Licence (e.g. a customer contracted to 200 Active Licences
upfront, the Licence Cap was agreed to be 300 - but there are now 300 Active Licences –
therefore the Device Administration Software Portal will not allow you to register any further
devices to the Service). If you have exhausted your defined Licence Cap and you require more
Active Licences, you must request an increase in your Licence Cap via the MAC Form.
6.5
The System Administrator may also increase the initial agreed Licence Cap at anytime within
the Contract Period by submitting a MAC Form.
6.6
The licences which are below the Licence Cap, but not yet Active Licences will not be charged,
until a device has been registered to the Client Application Software (i.e. become an Active
Licence).
6.7
You will be charged a single once off set up fee, then a monthly fee in accordance with the
Tiering Structure section of the Standard Pricing Table in Attachment 1.
6.8
The monthly charge on your Optus bill will be based on the Tiering Structure in the Standard
Pricing Table in Attachment 1 and (a) the highest number of Active Licences on your system or
(b) the initial number of licences indicated and agreed in your contract, whichever is greater.
You will always be charged at the highest number of Active Licences (if this is higher than
your initial contracted number of licences), even if you reduce the number of Active Licences at
a later stage.
6.9
Optus is licensed to provide the Software Licences to you. You purchase the right to use these
Software Licences for the minimum Contract Period of 24 months. At the expiry of the
Contract Period and until you re-sign for another minimum Contract Period of 24 months,
Optus will continue to charge you based on the Standard Pricing Table shown in Attachment 1.
6.10
The standard charges for the Service and any additional amounts payable will be calculated in
accordance with the Standard Pricing Table shown in Attachment 1. The charges payable by
you will depend on:
(a)
Whether you have previously paid any once-off charges, or whether you are yet to be
charged;
(b)
The relevant tier in which your Active number of Licenses falls (see Standard Pricing
Table in Attachment 1).
SERVICE REBATES
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7.1
Optus will conduct routine maintenance of the Device Administration Software Portal in
accordance with the following:
(a)
Optus requires outages windows to be available for routine maintenance from 2am to
6am every Monday morning Australian Eastern Standard Time / Australian Eastern
Daylight Time (as applicable), to be used at the discretion of Optus (“Outage
Windows");
(b)
the target maximum impact to your Services during each Outage Window if used for
routine maintenance is 10 minutes;
(c)
the maximum total outage to you due to routine maintenance conducted during Outage
Windows for any calendar month is targeted to be no more than 30 minutes; and
(d)
you will not be notified of routine maintenance conducted by Optus during the Outage
Windows.
7.2
Occasionally Optus may conduct preventative or corrective maintenance affecting the operation
of the Service. Optus will endeavour to notify you as to the timing of maintenance and schedule
such maintenance between midnight and 7am. This may affect the availability of the Service
and therefore the availability of Software Security Updates may be delayed during this
maintenance period.
7.3
Within the Device Administration Software Portal, the Service is "Unavailable" when:
(a)
You are unable to access the Device Administration Software Portal and such inability is
solely caused by Optus' act or omission; or
(b)
Distributed "denial of service attacks" or similar deliberate or malicious attempts by third
parties to interrupt the Service;
(c)
Any outage due to scheduled maintenance for the Service exceeds the stipulated weekly
scheduled maintenance window (as stipulated above in section 7.1).
7.4
The Service ceases to be Unavailable at the time when Optus notifies you that the Service is
available. The notification from Optus could be in the form of a telephone call, voice message,
fax, e-mail or text message.
7.5
If it is determined that a Service is Unavailable as advised above, then your only remedy in
relation to that Unavailability will be the service rebates (if any) calculated in accordance with
the Table below.
7.6
Your only remedy in relation to faults in the Service or the Service being Unavailable will be
the applicable service rebates (if any) set out in Table 1. The rebates will be calculated on each
instance of Unavailability of the Service identified in the Table below. A service rebate is not
redeemable for cash.
7.7
In any given month the service rebate that may apply for Unavailability of the Service in the
Table is capped in aggregate for all claims at 30% of your monthly recurring charge for the
impacted Service applying in the month the Service is Unavailable. Service rebates will be
applied only to the Service charges payable for the Service for which the service rebate was
incurred.
7.8
You must claim any service rebate in writing within twenty (20) working days from the date on
which it becomes possible to calculate the amount of the service rebate.
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7.9
Once a claim is made in accordance with clause 7.8, Optus will calculate the service rebate (if
applicable) and credit to your account an amount equal to the service rebate.
7.10
The service rebate entitlement is calculated in accordance with the Table below – Service
Rebates.
SERVICE REBATES
Unavailable Service
Inability to access the
Device Administration
Software Portal
(excludes the Client
Application Software)
7.11
Unavailability
beyond stated
restoration target
Rebate (% of
monthly recurring
charge)
1 day – 2 days
10%
3 days – 5 days
20%
Greater than 5 days
30%
Example rebate calculation: Access to the Device Administration Software Portal is restored in
27 hours:
27 hours restoration time = 27hours unavailability. Therefore, the applicable rebate is 10% of
the monthly recurring charge.
e.g. if your monthly recurring charge is $550.00 (inc GST), and the Device Administration
Software Portal was Unavailable for 27 hours, the service rebate would be $550 x 10% =
$55.00 (inc GST).
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CUSTOMER SERVICE AND OTHER THINGS YOU SHOULD KNOW
8.1
Optus will provide customer service to the System Administrator, through a help desk, for the
Client Application Software and the Device Administration Software Portal. Optus does not
provide any assistance or support to end users.
8.2
If your System Administrator experiences technical or performance issues in accessing the
Device Administration Software Portal, or technical issues with the Client Application Software
the System Administrator can contact the customer service help desk by phoning 134 315
weekdays (excluding public holidays) between 8am and 6pm Australian Eastern Standard Time
(AEST).
8.3
The customer service available with the Service is limited, and does not cover matters such as
management of your licences within the Device Administration Software Portal, any end user
assistance or onsite support. If you require ongoing management services for matters such as
moving, adding or changing users and licences or changing Security Policies within the Device
Administration Software Portal, please contact your Optus Account Manager for more
information.
8.4
Beyond the maintenance and support services that Optus provides for the Client Application
Software for Supported Mobile Devices (including the provision of Updates), Optus does not
provide support for technical issues (e.g., software ‘bugs’). Optus will escalate the technical
issue to the software owner Juniper Networks for resolution or workaround.
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9
YOUR ACKNOWLEDGEMENTS AND OBLIGATIONS
You acknowledge that:
9.1
Optus uses services supplied by the Optus Group Company and other third party providers in
providing the Service to you. The Service may rely for its operation on services supplied by
third parties, who are not controlled by Optus.
9.2
The Software owner is Juniper Networks. Use of the Software is subject to the terms and
conditions of the Juniper Networks End User License Agreement (“EULA”) a copy of which
can be found in Attachment 3. By downloading, installing or using such Software, you agree to
the terms and conditions of that EULA. You must ensure that your end users agree to the terms
and conditions of that EULA.
9.3
The Software (and any Updates) or Service may be subject to laws controlling its import,
export, transmission or use. If you wish to use the Software or Service from outside Australia,
you are responsible for complying with all applicable controls imposed under Australian law or
the laws of other countries. This may require you to obtain a permit or other authorisation.
Your EULA may also contain additional requirements or information on controls.
9.4
You must provide Optus with a list of Trusted IP Addresses (which are the locations from
which your System Administrators will be accessing the Device Administration Software
Portal). It is your responsibility to inform Optus if this information changes by providing a
MAC Form to Optus.
9.5
You are responsible for advising Optus if your System Administrator(s) contact details have
changed and to ensure these are kept up to date. This will enable Optus to provide you with all
information regarding your Service.
9.6
Your System Administrator must be aware when making changes or reallocating Software
licenses within the Device Administration Software Portal, that you must first "remove" an
Active License from a user or device before changing or updating to a new user or device.
9.7
Your System Administrator is responsible for providing support or assistance to your end users
within your organisation with regards to your Optus MDS Service. Optus does not provide any
assistance or support to your end users as part of the service.
9.8
You are responsible for assessing and monitoring whether Optus MDS and the terms upon
which Optus supplies the Service to you meet any particular specification, standard, policy,
regulatory requirement or other requirement you may have or may be subject to (including any
requirement relating to data storage, control, back-up, accessibility, auditing or security).
9.9
You take full responsibility for all actions taken whilst using the Service. It is your
responsibility to determine and implement your own Security Policies. You must abide by any
relevant privacy legislations and ensure that you inform your end users about your Security
Policies and what you will and will not configure on Optus MDS which will be installed on
your end user’s device. For example, if you will be scanning all SMS (Short Message Service)
for potential malware, you take responsibility for notifying your end users to ensure they are
aware of this.
9.10
You take full responsibility for all actions taken while using the Software, including your
determined Security Policies, settings and configurations (e.g. you choose to turn off the
firewall functionality for your end users and this in turn compromises a device). Optus will not
take any responsibility for these actions.
9.11
The Software owner Juniper Networks will use commercially reasonable efforts to make
Updates available to Optus and Optus will provide you with the latest Updates when made
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available to Optus by Juniper Networks. Optus will not be held accountable or responsible if
there is no Update available however it will assist in requesting this from Juniper Networks.
9.12
The only warranty applicable to the Software is the limited warranty provided by the software
owner, Juniper Networks, available at http://www.juniper.net /support /warranty/. Optus
does not make any warranty or representation regarding the performance of any software
provided to you with the Service. You agree that you will not make a claim against Optus in
respect of the Software or its performance.
9.13
Software Security Updates are pushed out via the Internet to registered devices. Devices
therefore will consume mobile data or wireless internet usage, which will be at the device
owner’s own cost.
9.14
If this Agreement terminates for any reason or you terminate your Subscription at any time, you
(including your end users) must discontinue using the Service. If you do not discontinue using
the Service, you will be charged in accordance to the Standard Pricing Table as set out in
Attachment 1. You may also be in breach of the Software Licence terms.
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DICTIONARY OF TERMS USED
Active Licenses are Client Application Software Licenses that are active on Supported Mobile Devices.
Client Application Software runs on Supported Mobile Devices that implements the policy you have
set in the Device Administration Software Portal. See Junos Pulse Mobile Security Suite defined below.
Contract Period is the length of time from a specified commencement date to a specified completion
date, based on a contract.
Device Administration Software Portal is a portal that is hosted and can be accessed securely. These
encrypted sessions can be accessed using a set of secure credentials provided by Optus once your
Service has been provisioned. This is Software configured and hosted by Optus which allows you to
administer Security Policies on Mobile Devices via a Mobile Security Gateway (MSG).
End User Licence Agreement (EULA) This is an agreement between Juniper and you and/or the end
user which lays out certain terms that must be adhered to. The EULA can be located in Attachment 3 of
this document,
Enterprise Account is the separate account setup during configuration of the initial Optus MDS
Service which defines one organisation to the next. Each customer will have one Enterprise Account
where all Active Licenses of end users will link to and enable the defined Security Policies to be
enforced.
Enterprise Licence Code is a unique code provided per customer of the Optus MDS Service to enable
each end user of that organisation to link to the correct Enterprise account set up in the Device
Administration Software Portal.
Juniper Networks is Juniper Networks Inc. who is the owner of the Junos Pulse Software Licenses
which Optus is authorised to resell.
Junos Pulse Mobile Security Suite is name of the Juniper Software.
Licenses are for the Junos Pulse Mobile Security Suite Software that Optus is licensing to the customer
to use. These must be per device, not per user.
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Licence Cap is a pre-defined and approved threshold of Licences that may be allocated to end users as
required. Once this cap has been reached, no further Licences may be allocated until this License Cap
has been increased (via a request in the Optus MDS MAC Form). For example, your organisation may
only want to start with 200 Licences on the contract, but make available to their System Administrator
to allocate up to a maximum of 300 Licences in the future. In this case the Licence Cap number is 300,
but the contracted Licences which will be charged is only 200 (until more than 200 end users have
registered their Supported Mobile Device with the Client Application Software).
MAC (Move, Add or Change) A MAC is a basic request in regards to the Optus MDS Service which
involves a user moving, adding or changing Optus MDS within a pre-defined list of possible scenarios.
This could include for example, a System Administrator contacting the help desk to update their list of
Trusted IP Addresses for their Enterprise Account to gain access to the Device Administration Software
Portal.
MAC Form is a separate document provided after initial contract signing so that you can complete and
send through to Optus in order to for example, request a higher Licence Cap, so that you may continue
to allocate additional Licences.
Mobile Security Gateway (MSG) this is the central architecture for the registered mobile devices and
is responsible for pushing out Software Security Updates and Security Policies dependant on your
configuration.
Mobile Threat Centre (MTC) is a Juniper team that specialise in mobile security. The team
proactively sample latest threats for mobile devices and develop signatures and updates for mobile
devices to download.
Optional Services are additional items available to add on to your Optus MDS Service for an additional
fee. These are listed and described in the Standard Pricing Table set out in Attachment 1.
Optus Mobile Device Security (Optus MDS) Service is the name of this overall product, which is a
software solution allowing you to define and apply security policies on Supported Mobile Devices
which secures and protect mobile devices from malicious software infections that are downloaded from
the internet.
Pricing Plan contains information about the terms and conditions and prices of the plan (including
Licenses). The Pricing Plans are set out in the Standard Pricing Table.
Security Policies is the set of rules and settings for your end users devices that you develop and
manually configure on the Device Administration Software Portal to suit your business needs. One
example is a policy that enforces certain firewall rules. The entire list of functionality can be found in
Section 3.2.
Service is referring to the Optus MDS Service.
Software means the licensed software supplied by Juniper Networks (Junos Pulse) to Optus for use with
the Optus MDS Service.
Software Security Update is a regular push (determined by the customer e.g. hourly, daily, weekly
etc.) via the Internet, sent to registered devices on the Device Administration Software which includes
any policy updates, ensuring devices are conforming to set policies and/or security threat updates from
the Mobile Threat Centre (MTC).
Standard Pricing Table means the pricing detailed in Attachment 1 – Standard Pricing Table attached
to this Service Description.
Subscription is where the Software is licensed from Optus for a minimum period of 24 months and is
provided on a per device, not per user basis.
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Supported Mobile Devices are the mobile devices that the Software supports. See Attachment 2 –
Supported Mobile Devices for details and also where to locate the most up to date list of these.
System Administrator is your chosen contact or team of people within your organisation who will be
trained on the usage and configuration of the Software who will maintain once trained by Optus.
Tiering Structure is how the charge is calculated for the Subscription to the software licenses per
customer. Further detail is provided in the Standard Pricing Table in Attachment 1.
Trusted IP Addresses an Internet Protocol address (IP address) is a numerical label assigned to each
device (e.g. computer) participating in a computer network that uses the Internet Protocol for
communication. You will need to provide your trusted IP address(es) of the locations from which your
System Administrators will be accessing the Device Administration Software Portal to ensure they are
able to perform their tasks.
Updates means any updates, upgrades, bug fixes or new releases of the Software made available and
provided to Optus by the supplier, Juniper Networks.
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ATTACHMENT 1
STANDARD PRICING TABLE
1
Mobile Device Security Service Fees and Charges
(a) The Optus MDS Service is made up of the following fees and charges:
i) The initial cost of setup and installation of software;
ii) Per license cost (Tiering Structure);
iii) Optional Services.
(b) Optus may quote alternative charges to meet non-standard requirements.
(c) The Optus MDS Service does not include any on-site visits. Requests for any such on-site
support visits will be costed separately on a time-and-materials basis.
(d) All fees and charges shown include goods and services tax (GST).
2
Initial Setup and Configuration
A once off charge per customer for this initial setup and configuration of the Device
Administrative Software Portal will be charged on the first Optus bill independent of the number
of licenses purchased.
Item
Description
Setup and Configuration
Configuration of software and $5500.00
setup of Enterprise Account. This
involves a Welcome Pack which
includes user guides and training
on how to use the Optus MDS
Service.
3
Tiering Structure & Pricing Plan
3.1
The monthly cost includes:
Optus Mobile Device Security Service Description (Optus Business)
Fees
Unit
(including
GST)
Once off per customer
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(a)
The Subscription of the Software License;
(b)
Provision of available Software Security Updates;
(c)
The ability for the System Administrator(s) to utilise and gain Software support through
Optus’ help desk during business hours of 8am-6pm AEST weekdays by phoning 134
315 (as described earlier in Section 8 – Customer Service and Other Things You Should
Know);
3.2
The pre-defined list of potential MAC’s must be requested by using the MAC Form.
3.3
The fees (including GST) are set out in the Tiering Structure & Pricing Plan below.
(a)
The Optus Bill Description heading in the table below shows the wording description
which is provided on your Optus bill each month.
(b)
You will be charged for the “Billed Number of Licences” as defined in each Tier. If for
example you have 340 Active Licenses, you will be charged for Tier 14 at $1,925.00
(including GST) per month and will be able to use up to 350 licences.
(c)
The bill amount is based on the highest number of Active Licences that you have ever
reached during the term of this Agreement. For avoidance of doubt, a reduction in the
number of Active Licences you need, use or subscribe to will not result in a reduction of
the amount you will be charged.
(d)
The minimum number of licences that can be subscribed to at any period is 25. You may
increase in increments shown on the Tiering Structure below. For example, if starting at
Tier 1 (you start with 25 Licences) and you increase to 26 Active Licences during the
month, you will be moved to Tier 2 (50 Licences) – therefore being charged at the Tier 2
rate of $275.00 (inc GST) per month and you will be allowed to assign up to 50 Active
Licences.
(e)
You must pay Optus a monthly fee for the highest number of Software Licences based on
the relevant Tier.
(f)
You may increase the number of Active Licences within the Device Administration
Software Portal at any stage (provided you have enough licences available to allocate
based on your agreed Licence Cap). The increase in Active Licences will take effect once
the Supported Mobile Device has downloaded and registered to the Client Application
Software. The charge for the newly registered Active Licenses (based on the Tiering
Structure) will be included on your next applicable Optus bill.
Tier
1
2
3
4
5
6
7
8
9
10
Number of
Licenses
25
26-50
51-75
76-100
101-125
126-150
151-175
176-200
201-225
226-250
Billed Number of Licences and
Optus Bill Description
MDS 25 Licences (MDS Tier 1)
MDS 50 Licences (MDS Tier 2)
MDS 75 Licences (MDS Tier 3)
MDS 100 Licences (MDS Tier 4)
MDS 125 Licences (MDS Tier 5)
MDS150 Licences (MDS Tier 6)
MDS 175 Licences (MDS Tier 7)
MDS 200 Licences (MDS Tier 8)
MDS 225 Licences (MDS Tier 9)
MDS 250 Licences (MDS Tier 10)
Optus Mobile Device Security Service Description (Optus Business)
Monthly Fee
(including GST)
$137.50
$275.00
$412.50
$550.00
$687.50
$825.00
$962.50
$1,100.00
$1,237.50
$1,375.00
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11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
251-275
276-300
301-325
326-350
351-375
376-400
401-425
426-450
451-475
476-500
501-550
551-600
601-650
651-700
701-750
751-800
801-850
851-900
901-950
951-1000
1001-1100
1101-1200
1201-1300
1301-1400
1401-1500
1501-1600
1601-1700
1701-1800
1801-1900
1901-2000
2001-2100
2101-2200
2201-2300
2301-2400
2401-2500
2501-2600
2601-2700
2701-2800
2801-2900
2901-3000
3001-3100
3101-3200
3201-3300
3301-3400
3401-3500
3501-3600
3601-3700
3701-3800
3801-3900
3901-4000
4001+
MDS 275 Licences (MDS Tier 11)
MDS 300 Licences (MDS Tier 12)
MDS 325 Licences (MDS Tier 13)
MDS 350 Licences (MDS Tier 14)
MDS 375 Licences (MDS Tier 15)
MDS 400 Licences (MDS Tier 16)
MDS 425 Licences (MDS Tier 17)
MDS 450 Licences (MDS Tier 18)
MDS 475 Licences (MDS Tier 19)
MDS 500 Licences (MDS Tier 20)
MDS 550 Licences (MDS Tier 21)
MDS 600 Licences (MDS Tier 22)
MDS 650 Licences (MDS Tier 23)
MDS 700 Licences (MDS Tier 24)
MDS 750 Licences (MDS Tier 25)
MDS 800 Licences (MDS Tier 26)
MDS 850 Licences (MDS Tier 27)
MDS 900 Licences (MDS Tier 28)
MDS 950 Licences (MDS Tier 29)
MDS 1000 Licences (MDS Tier 30)
MDS 1100 Licences (MDS Tier 31)
MDS 1200 Licences (MDS Tier 32)
MDS 1300 Licences (MDS Tier 33)
MDS 1400 Licences (MDS Tier 34)
MDS 1500 Licences (MDS Tier 35)
MDS 1600 Licences (MDS Tier 36)
MDS 1700 Licences (MDS Tier 37)
MDS 1800 Licences (MDS Tier 38)
MDS 1900 Licences (MDS Tier 39)
MDS 2000 Licences (MDS Tier 40)
MDS 2100 Licences (MDS Tier 41)
MDS 2200 Licences (MDS Tier 42)
MDS 2300 Licences (MDS Tier 43)
MDS 2400 Licences (MDS Tier 44)
MDS 2500 Licences (MDS Tier 45)
MDS 2600 Licences (MDS Tier 46)
MDS 2700 Licences (MDS Tier 47)
MDS 2800 Licences (MDS Tier 48)
MDS 2900 Licences (MDS Tier 49)
MDS 3000 Licences (MDS Tier 50)
MDS 3100 Licences (MDS Tier 51)
MDS 3200 Licences (MDS Tier 52)
MDS 3300 Licences (MDS Tier 53)
MDS 3400 Licences (MDS Tier 54)
MDS 3500 Licences (MDS Tier 55)
MDS 3600 Licences (MDS Tier 56)
MDS 3700 Licences (MDS Tier 57)
MDS 3800 Licences (MDS Tier 58)
MDS 3900 Licences (MDS Tier 59)
MDS 4000 Licences (MDS Tier 60)
MDS 4001 onwards
Optus Mobile Device Security Service Description (Optus Business)
$1,512.50
$1,650.00
$1,787.50
$1,925.00
$2,062.50
$2,200.00
$2,337.50
$2,475.00
$2,612.50
$2,750.00
$3,025.00
$3,300.00
$3,575.00
$3,850.00
$4,125.00
$4,400.00
$4,675.00
$4,950.00
$5,225.00
$5,500.00
$6,050.00
$6,600.00
$7,150.00
$7,700.00
$8,250.00
$8,800.00
$9,350.00
$9,900.00
$10,450.00
$11,000.00
$11,550.00
$12,100.00
$12,650.00
$13,200.00
$13,750.00
$14,300.00
$14,850.00
$15,400.00
$15,950.00
$16,500.00
$17,050.00
$17,600.00
$18,150.00
$18,700.00
$19,250.00
$19,800.00
$20,350.00
$20,900.00
$21,450.00
$22,000.00
Contact your
Optus Account
Manager
19 December 2012
14
3.4
You must select a minimum contract term of 24 months regardless of the number of Active
Licenses. At the end of this period, and until you re-sign for another minimum Contract Period
of 24 months (or until you decide to cancel, or your Service is terminated for any other reason)
Optus will continue to charge you based on the Standard Pricing Table shown in the table above.
Your first Optus bill will include once-off upfront charges and any monthly Software License
fees based on the Tiering Structure above. Dependent on your bill cycle these monthly costs may
appear on the second Optus bill onwards.
3.5
Fees may change at any time without notice.
4
Optional Services
4.1
Optional Services are listed the table below and are available to purchase at any point in time
within your contract term by contacting your Optus Account Manager.
Optional Service
Description
Fees (including GST)
Professional Service –
Administrative Work
See table below of available
Administrative Works to choose
from.
Administrative Work is charged
at a rate of $214.50 per hour.
Please contact your Optus
Account Manager for a fee for the
services you require.
The fee you are quoted is what
you will see appear on your Optus
bill once the Administrative Work
has been completed. Please note
that the services are provided
remotely.
Available Administrative Works
Add user (e-mail license code to additional user)
Change e-mail address of a user
Change first name of a user
Change last name of a user
Move user to a group or a different group
Activate a Locked or Deactivated user
Deactivate a User (not terminated)
Change user role from Admin Role to User
Change Admin Role to User
Delete the user from MDS (including all devices associated with the user).
Add new user group (with or without a user list provided)
Change user group name
Change description of user group
Add member to User Group
Optus Mobile Device Security Service Description (Optus Business)
19 December 2012
15
Move the user to a Group (or from a group to another group)
Remove member from a group
Delete a group (does not include termination of users)
Suspend/Deactivate a device
Reactivate a suspended device
Delete Device
Move or reallocate license from one device to another
Release license from a user device
Add Device Group (with or without device list provided)
Change device group name
Change device group description
Add device into the group
Move device to another group from a group
Move device to a group (currently not included in any group)
Remove device from a group
Delete a device group (devices not deleted)
Change Update Frequency
Add new Firewall rule (Add new IP address to block)
Change existing firewall rule - Change firewall rule name
Change existing firewall rule - Block or allow traffic for an IP address
Change existing firewall rule - Block or allow traffic for a specific port or range
of ports for an IP address
Delete firewall rule
Add new Antispam rule (Add new Phone number to block)
Change existing Antispam rule - Change Antispam rule name
Change existing Antispam rule - Block or allow a phone number for SMS,
calls or both
Delete Antispam rule
Update profiles of all devices in the enterprise after a change in Enterprise
settings
Force a scan on all devices
Force a scan of memory cards on all devices
Force an update to the virus definitions in the devices
5
Optus Premium Managed Services
5.1
If you would like to have the MDS Service managed by Optus on your behalf, please contact
your Optus Account Manager.
6
Cancellation Policy
6.1
You will incur a cancellation fee if you terminate your contract prior to the end of the contract
term. You acknowledge that this is not a penalty, but a genuine estimate of losses that Optus will
incur as a result of early termination of contract.
6.2
The fee for cancellation whilst still in contract (minimum term 24 months) is 50% of the
monthly licence charge for the remaining months (this is not pro-rated per day and will be
charged based on an entire month’s fee, even if you cancelled mid-way through that month) of
Optus Mobile Device Security Service Description (Optus Business)
19 December 2012
16
the contract term (calculation based on the highest level of Tier that has ever been reached),
calculated as follows:
(50% of the current monthly charge(s)) x (number of months remaining)
For example, your contract term is from the 15th November 2010 to 15th November 2012 and
you have 50 Active Licences charged at the Tier 2 charge of $275.00 (inc GST) a month. If you
terminate on the 31st March 2012, you will have to pay a fee of:
(50% x $275.00) x (8 months remaining) = $1100.00 (inc GST)
6.3
If you choose to terminate the contract prior to the end of the minimum period, your permission
to use the Software Licences will be revoked on the effective date of termination specified and
you must destroy all copies of Software in your possession or control.
6.4
If you terminate your Service outside of the Contract Period, you will be charged for your final
month of Service in the following month (e.g. if your contract ends on 5th November 2013, and
you terminate your Service on the 6th November 2013, the final monthly charges will appear on
your December 2013 Optus bill as your monthly recurring fees always appear in arrears.)
Optus Mobile Device Security Service Description (Optus Business)
19 December 2012
17
ATTACHMENT 2
SUPPORTED MOBILE DEVICES
1.
Mobile Devices
Optus MDS supports a wide range of mobile operating system platforms. Due to restrictions of
different operating systems, there are features that are only available to certain platforms. An
indicative list of Supported Mobile Devices can be found below. For more information, please
contact your Optus Account Manager.
Optus MDS
Feature
APPLE IOS
4.X AND
ABOVE
GOOGLE
ANDROID 2.X
AND ABOVE
BLACKBERRY
4.2 AND LATER
WINDOWS
MOBILE 6.0, 6.3,
6.5
Antivirus
Firewall
Antispam
*
*
*

*
*

*
*



NOKIA
SYMBIAN
S60 3rd, 5th
Editions



*The features of Optus MDS are dependent on the roots and hooks available within the supported mobile operating systems for Juniper
Networks to use to adapt features and functions. As mobile OS developers and device manufacturers open access to more roots and hooks
for developers, the list of features of Optus MDS is likely to expand.
Optus MDS
iOS
Android

Virusguard
Disable Virusguard
Enable Virusguard
BlackBerry




Firewall



Scan Card
Scan Handset
Malware with Nag
Remove Security Shield




Update Firewall Policy
Update PointGuard Policy
Update Profile
Update Virus Definitions

Policy Based Client UI
Optus Mobile Device Security Service Description (Optus Business)






Windows
Mobile












19 December 2012
Nokia
Symbian












18
ATTACHMENT 3
JUNIPER NETWORKS END USER LICENCE AGREEMENT (EULA)
Please see attached below the Juniper Networks, Inc. End User Licence Agreement (EULA) for Junos® Pulse
which must be read and accepted by you prior to signing the Optus MDS contract.
(the “CLIENT SOFTWARE EULA”)
BY DOWNLOADING OR USING THIS SOFTWARE, YOU ACCEPT ALL TERMS OF THIS CLIENT
SOFTWARE EULA, INCLUDING, WITHOUT LIMITATION, DISCLAIMERS OF WARRANTY AND
LIMITATIONS ON USE, TRANSFERABILITY AND DAMAGES. IF YOU DO NOT ACCEPT THE
TERMS OF THIS CLIENT SOFTWARE EULA, DO NOT DOWNLOAD
This Client Software EULA sets forth the terms of the agreement between you and either (i) Juniper Networks (US), Inc. (if
you are in North, Central or South America or the Caribbean Basin), (ii) Juniper Networks Ireland (if you are in Europe, the
Middle East or Africa), or (iii) Juniper Networks (Hong Kong), Ltd. (if you are in Asia, or the Pacific Basin region), (as
applicable, referred to herein as "Juniper") (you and each Juniper entity individually referred to as a ―Party,‖ and you and
the appropriate Juniper entity collectively referred to as the ―Parties‖). It governs your use of the Junos® Pulse software or
other Juniper-distributed client software accompanying this Client Software EULA (herein, the ―Client Software‖) for use
on your mobile device or portable (laptop or desktop) computer.
This Client Software EULA does not entitle you to any maintenance or support services or to any updates, patches or other
revisions of the Client Software. This Client Software EULA will, however, govern the terms of your use of any such
updates, patches or other revisions should you be so entitled, unless Juniper conditions your use of them on your acceptance
of different terms.
1. SCOPE OF LICENSE. The Client Software is licensed, not sold. All right, title and interest in the Client Software remains
with Juniper or its licensors. Subject to your acceptance of and adherence to the terms and conditions of this Client Software
EULA, Juniper grants you a revocable, non-exclusive, non-transferrable, non-sublicensable right to use the Client Software
on a single compatible laptop, desktop, or personal mobile device, provided that you are its primary user. Juniper reserves all
other rights with respect to the Client Software. Unless applicable law gives you more rights despite this limitation, you may
use the Client Software only as expressly permitted in this Client Software EULA. In doing so, you must comply with any
technical limitations in the Client Software that allow you to use it only in certain ways. You may not:
 Make any copy of the Client Software except for archival purposes;
 Work around any technical limitations in the Client Software;
 Reverse engineer, decompile or disassemble the Client Software, except and only to the extent that applicable law
expressly permits, despite this limitation;
 Publish or otherwise make the Client Software available for others to copy;
 Modify or create derivative works of the Client Software or any part thereof (except as and only to the extent any foregoing
restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any
open sourced components included with the Client Software);
 Rent, lease or lend the Client Software; or
 Sublicense or transfer the Client Software or this Client Software EULA to any third party, whether voluntarily or by
operation of law. Any such attempted sublicense or transfer shall be void and shall terminate your rights in the Client
Software.
Optus Mobile Device Security Service Description (Optus Business)
19 December 2012
19
Some third party software or other content included in the Client Software may be subject to other terms and conditions
accompanying the content.
2. DOCUMENTATION. If documentation is provided with the Client Software, you may copy and use the documentation
for your internal, reference purposes.
3. DISCLAIMER REGARDING USE OF THE CLIENT SOFTWARE. (a) Anonymous Diagnostic and Usage Data. You
agree that Juniper and its subsidiaries and agents may collect, maintain, process and use diagnostic, technical, usage and
related information, including but not limited to information about your laptop, desktop, or personal mobile device, that is
gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related
to the Client Software, and to verify compliance with the terms of this Client Software EULA. Juniper may use this
information, as long as it is collected anonymously in a form that Contract No. 20020125.1. S.022 89 Proprietary and
Confidential This Agreement and information contained therein is not for use or disclosure outside of Juniper Networks, Inc.
except under written agreement by Juniper. does not personally identify you, to improve its products or to provide services or
technologies to you.
(b) The Client Software is designed to operate in conjunction with certain applications or services that you may subscribe to
either directly from an internet service provider or through your employer. Such operation may include (i) the transmission of
information (including your personal identity information, other private content or confidential information) from your
device for storage or other use, and (ii) remote instruction to the Client Software to erase or disable certain data or
functionality on your device. TO THE FULLEST EXTENT ALLOWED BY LAW, JUNIPER HEREBY DISCLAIMS
ALL LIABILITY FOR DAMAGES THAT MAY BE CAUSED TO YOU OR OTHERS BY ANY SUCH
TRANSMISSION, ERASURE OR DISABLEMENT OR BY ANY UNAUTHORIZED DISCLOSURE OR
ALTERATION OF ANY SUCH INFORMATION.
4. DISCLAIMER OF WARRANTY. THE CLIENT SOFTWARE IS LICENSED "AS-IS," "WITH ALL FAULTS."
YOU BEAR THE FULL RISK OF USING IT. JUNIPER, ON BEHALF OF ITSELF AND EACH OF JUNIPER'S
RESPECTIVE AFFILIATES GIVES NO EXPRESS WARRANTIES, GUARANTEES, OR CONDITIONS UNDER
OR IN RELATION TO THE CLIENT SOFTWARE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED
WARRANTY OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR
PURPOSE. YOU MAY HAVE ADDITIONAL CONSUMER RIGHTS UNDER YOUR LOCAL LAWS WHICH
THIS CLIENT SOFTWARE EULA CANNOT CHANGE.
5. LIMITATION ON AND EXCLUSION OF REMEDIES AND DAMAGES. JUNIPER’S AGGREGATE LIABILITY,
AND THAT OF ITS SUPPLIERS, UNDER OR IN CONNECTION WITH THIS CLIENT SOFTWARE EULA
SHALL BE LIMTED TO THE GREATER OF US $10.00 OR THE AMOUNT YOU PAID FOR THE CLIENT
SOFTWARE, REGARDLESS OF THE THEORY OF RECOVERY, WHETHER BY CONTRACT, IN TORT OR
UNDER STATUTE. YOU ALSO AGREE NOT TO SEEK TO RECOVER ANY OTHER DAMAGES, INCLUDING
CONSEQUENTIAL, SPECIAL, INDIRECT OR INCIDENTAL DAMAGES OR LOST PROFITS FROM JUNIPER
OR ITS SUPPLIERS IN CONNECTION WITH USE OF THE CLIENT SOFTWARE. These limitations apply to any
claims for breach of contract, breach of warranty, guarantee or condition, strict liability, negligence, or other tort to the extent
permitted by applicable law. They also apply even if Juniper knew or should have known about the possibility of the
damages. They do not, however, limit Juniper‘s liability to you in the event of death or personal injury resulting from
Juniper‘s negligence or for fraud.
6. EXPORT RESTRICTIONS. The Client Software contains encryption and is subject to export laws and regulations of the
United States and to export and/or import control laws of other nations. You represent and warrant that you are not a citizen
or otherwise located within, an embargoed nation (including without limitation, Cuba, Iran, North Korea, Syria or Sudan)
and you are not otherwise prohibited under any export laws from receiving the Client Software. These laws include
additional restrictions on destinations, end users and end use. You must comply with all such laws and regulations in your
use of the Client Software. Your rights to use the Client Software are granted on condition that such rights are forfeited if you
fail to comply with the terms of this section or any other provision of this Client Software EULA.
7. ENTIRE AGREEMENT; MODIFICATION; SEVERABILITY. This Client Software EULA constitutes the entire and
sole agreement between the Parties with respect to the Software, and supersedes all prior and contemporaneous agreements
relating to the Software, whether oral or written (including any inconsistent terms contained in a purchase order), except that
the terms of a separate written agreement executed by an authorized Juniper representative and you shall govern to the extent
such terms are inconsistent or conflict with terms contained herein. Neither any modification to this Client Software EULA
nor any waiver of any rights hereunder shall be effective unless expressly assented to in writing by the party to be charged. If
Optus Mobile Device Security Service Description (Optus Business)
19 December 2012
20
any portion of this Client Software EULA is held invalid, the Parties agree that such invalidity shall not affect the validity of
the remainder of this Client Software EULA.
8. APPLICABLE LAW. This Client Software EULA shall be governed by the laws of the State of California (without
reference to its conflicts of laws principles). The provisions of the U.N. Convention for the International Sale of Goods shall
not apply to this Client Software EULA. For any disputes arising under this Client Software EULA, the Parties hereby
consent to the personal and exclusive jurisdiction of, and venue in the courts of the state of California (and the US District
Court for the district of Northern California).
9. LEGAL EFFECT. This Client Software EULA describes certain legal rights. You may have other rights under the laws of
your country. This Client Software EULA does not change your rights under the laws of your country if the laws of your
country do not permit it to do so.
10. RIGHTS OF LICENSORS. To the extent any Juniper licensor has any right or interest in or to the Client Software, such
licensor shall be a third party beneficiary of this Client Software EULA. Any licensor of Juniper whose software is embedded
in the Client Software and any supplier of Juniper whose products or technology are embedded in (or services are accessed
by) the Client Software shall be a third party beneficiary with respect to this Client Software EULA, and
such licensor or vendor shall have the right to enforce this Client Software EULA in its own name as if
it were Juniper. In addition, certain third party software may be provided with the Software and is subject to the
accompanying license(s), if any, of its respective owner(s). To the extent portions of the Software are distributed under and
subject to open source licenses obligating Juniper to make the source code for such portions publicly available (such as the
GNU General Public License (―GPL‖) or the GNU Library Contract No. 20020125.1. S.022 90 Proprietary and
Confidential This Agreement and information contained therein is not for use or disclosure outside of Juniper Networks, Inc.
except under written agreement by Juniper.
General Public License (―LGPL‖)), Juniper will make such source code portions (including Juniper modifications, as
appropriate) available upon request for a period of up to three years from the date of distribution. You may obtain a copy of
the
GPL
at
http://www.gnu.org/licenses/gpl.html,
and
a
copy
of
the
LGPL
at
http://www.gnu.org/licenses/lgpl.html. Open source information and information on contacting Juniper can be
found at http://www.juniper.net/support/products/ as applicable.
11. TERMINATION; SURVIVAL. This Client Software EULA is effective until terminated. Your rights under this Client
Software EULA will terminate automatically without notice from Juniper if you fail to comply with any term(s) of this Client
Software EULA. Upon the termination of this Client Software EULA, you shall cease all use of the Client Software and
destroy all copies, full or partial, of the Client Software. The provisions of Sections 3, 4,5 and 11 shall survive the
termination of this Client Software EULA howsoever caused.
Optus Mobile Device Security Service Description (Optus Business)
19 December 2012