Updated 25-June-2014
ALISTAIR DOUGLAS CONNELL (DOUG)
13 Punjab Street, Khandallah, Wellington NZ,
Home Phone: 04 479 4529, Mobile: 021 388 722
Email: dconnell@hotmail.co.nz
Solution Architect and Service Management Consultant
RELEVANT SKILLS
 Solution Architecture: I have designed many different types of solutions mainly focusing
on Infrastructure Applications including Requirements Analysis and Detailed Design.
 Communication Skills. I have excellent communication skills and have delivered many
presentations to senior managers and directors. I am skilled at conducting training
courses, seminars and workshops.
 Documentation Skills. I have written numerous proposals, solution designs and
responding to many EOIs, RFIs and RFPs.
 Service Management: Excellent understanding of all areas of SM, and ITIL such as: (a)
incident management; (b) service desk; and (c) event mgmt. I have ITIL v2, v3
Certification and Masters Training.
 Development: I am a certified Java SE Developer. I also know VB/.NET, PHP, Python
HTML, CSS, Perl and JavaScript.
 Operating Systems: Good knowledge of Windows 2003 to 2012, Linux and UNIX – as
well as VMware ESX and vCenter.
 Relational Database Skills: Good general knowledge of relational databases such as
MySQL, ORACLE and SYBASE and technologies such as SQL, JDBC and ODBC.
 Project Management: Project Management is not my core focus but I have managed a
variety of projects such as: (a) the Remedy roll-out at BNZ; (b) a monitoring project at
Citibank in Singapore.
EXPERIENCE
09/13–Now
Architect - Monitoring
Wellington, New Zealand
I am currently contracted to ANZ and am worked on a few key projects – performing all
project phases from requirements definition, through to architecture and implementing – in
the area of application monitoring and security – focusing in particular on WebSphere
monitoring and application discovery.
09/11–07/13
IBM – Architect and Service Management Consultant
Wellington, New Zealand
I am currently contracted to IBM and have worked on a few key projects:
 Customs NZ - Architect and UNIX SME – Worked within the Infrastructure Team for a
large IBM development project for NZ Border Management. Performed Architecture
design tasks, documentation, and support of 500+ Redhat LINUX servers hosted on
VMWare.
 ANZNB – Service Management Consultant. I assisted ANZ with a total upgrade of their
UNIX monitoring environment – which consisted of the BMC BPPM products including
PATROL Agents, Event Management Cells and BPPM Analytics. I acted as the Technical
lead and put the solution into production.
 Westpac – Infrastructure Architect. (Sept 12 to Dec 12, 2011) I wrote Solution Design
documents for Westpac for various projects such as: PCI compliance and the design of
Bank Branch IT relocations.
Doug Connell
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Last Updated: 23-Nov-2009
04/10–05/11
BNZ – Service Management Consultant
Wellington, New Zealand
Designed a solution for Service Request Mgmt and Asset Mgmt using BMC Remedy. This was
a year long project in which I performed the following duties:
 Acted as the Technical Lead and Solution Architect
 Initially responsible for project management and requirements definition.
 Wrote the High Level and Detailed Solution Design
 Performed the development and configuration of the product.
The solution required 3 interfaces: (a) SAP HR for Staff records; (b) SAP Asset; and (c) Active
Directory. I developed the interfaces using PERL. Remedy Development was conducing using
Eclipse and Remedy Workflow.
12/09–04/10
Service Management Consultant
Wellington, New Zealand
Worked as an Independent Consultant writing solution designs for key customers such as
Vodafone, AMP, Macquarie Bank and ANZ.
 ANZ/NB – Service Management Consultant. (Mar 2010) I wrote a Solution Design
document for the replacement of Patrol Enterprise Manager (PEM) and PATROL with
BEM and ProactiveNet.
 Vodafone – Service Management Consultant. (Feb 2010 to Mar 2010). I wrote two
Solution Design documents for Vodafone. One solution design involved the integration
between Telecom and Chorus’s B2B gateway for the propagation of incident records into
Remedy. The second solution design involved reporting requirements in the area of
Service Management for the Vodafone Business Units.
 AMP – Service Management Consultant. ( Dec 2009) I wrote a Solution Design document
for Event Management and Notification using BMC Event Manager and Alarm Point.
 Macquarie – Service Management Consultant. (June 2011) I performed a code review of
Macquarie’s BEM implementation and then helped the Bank roll the solution into
production.
Achievements:
 Wrote many solution design documents for Westpac, ANZ, AMP, Vodafone and
Macquarie.
12/07–12/09
HP Software and Services
Wellington, New Zealand
Technical Consultant – HP Software. I was the Pre-Sales Consultant for HP Software and
Services in the Wellington office.
 Solution Designs – Wrote solution designs, proposals and solution concepts for many
customers in Wellington. Writing has always been one of my key strengths.
 RFI/RFP – I have responding to many RFI/RFPs for example: Meridian, Transpower and
IRD.

Demos and Presales Consultancy – Performed numerous demos and
presentations to current and potential customers such as: the NZ Utilities, the
Wellington banks and the NZ public sector.
6/06–12/07
Compuware
Wellington, New Zealand
Consultant – Business Service Management. Acted as the Pre-Sales Consultant for Business
Service Management at Compuware’s New Zealand office which was opened in early 2006.
 Solution Designs – Wrote Solution Designs for NZDF in the areas of Network
Management and Applications Management.

Proof of Concepts – Conducted Proof of Concepts
at various companies such as IRD, Ministry of Health and Auckland University.
Doug Connell
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Last Updated: 23-Nov-2009

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Performance Management – Sold Performance
and Problem Management Solutions such as ClientVantage Agentless Monitoring
(CVAM) to customers such as Auckland University, Gen-I and IAG.
Demos and Presales Consultancy – Performed demos and presentations to
potential customers such as Gen-i, NZDF, MOH, IRD, LINZ, and Auckland University.
Achievements:
 Sold software to 3 new customers: IRD, Auckland University and IAG.
10/99–6/06
BMC Software
Wellington, New Zealand
Principal Consultant. I was the Principal “Professional Services Consultant” for BMC Software
(NZ Limited) in Wellington. BMC is an international company based in Houston with over
7,000 employees specialising in selling systems management and database management
software.
Responsibilities:

Solution Designs and Consultancy
As principal consultant, I wrote most of the solution design documents for the work in
the Wellington office.
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Technical Consultancy and Implementation
I was also responsible for other aspects of technical consultancy including: (a)
development of interfaces; (b) product configuration (b) documentation and (c)
training.
Project Management
I acted as project manager for a variety of professional services engagements in Asia
Pacific – for example I was the Project Manager at Citibank, Singapore. I wrote the
initial Statements of Work, produced project plans (using MS-Project) and held
regular meetings with customers.
Team Leader / Engagement Manager
I acted as the interim Professional Services manager for the Wellington Office. Duties
included engagement management, and scheduling of staff.
Trainer
I performed about 6 training courses per year for our customers. This included both
User and Administrative courses for a number of different product areas.
Customers and Engagements:

National Bank of New Zealand
I lead the NBNZ through a deployment of BMC products (PATROL and PEM) from
initial demonstration through to pilot and production rollout. I performed the initial
solution design in 2002 and preformed a 2 phased implementation in 2004. The team
consisted of 3 technical people and a project manager.
Doug Connell
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Fronterra
Implemented PATROL Enterprise Manager (PEM) for notification and escalation.
Event sources including PATROL, SNMP, IP-Monitor and others.

Deloitte Consulting Outsourcing
Deployed PATROL for monitoring of SAP/R3 for Deloitte customers, which include
TVNZ, ENZA and CCC amongst others.
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Telstra Clear
Performed an implementation of PATROL for NT and UNIX servers and a variety of
applications such as SYBASE, CONTROL-M and Networker.
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Last Updated: 23-Nov-2009
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Other Solutions Designs and Engagements

Westpac Bank
Service Impact Manager
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MSD
PATROL Soln. Den and Impl.

CitiBank, Singapore
PATROL, Tivoli, Remedy
Soln. Design & Project Mgmt

EMCo, NZ and Singapore
PATROL Implementation
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National Australia Bank, Melbourne
Event Mgmt Soln. Design
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PASMINCO, Melbourne
R3 Monitoring – Impl.
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Telstra, Sydney
PATROL Operations
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Dressdner Bank, Tokyo
PATROL Implementation
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Deloitte Consulting, Melbourne
SAP/R3 Monitoring
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BNZ, Wellington
PEM and PATROL
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NBNZ, Wellington
PEM and PATROL

Synergy
PEM PATROL
Achievements:

Professional Services)
9/97–10/99
April 2001 - Prize for Top Performer (New Zealand
BMC Software
Camberley, Surrey, UK
Software Consultant. Worked as a pre-sales consultant in the areas of distributed systems
management and application management for BMC’s “PATROL” suite of products.
Responsibilities:

Product Presentations / Demonstrations
I provided technical pre-sales consultancy to the BMC account managers for customer
briefings, seminars and other events.
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Technical Account Management
I acted as the technical account manager for both DHL and the UK Post Office (the
two largest Patrol customers in the UK). I managed the deployment of PATROL for
2000 NT Servers, 500 UNIX Servers and 30 SAP/R3 Instances.
Product-Trial Management
I managed pre-sales projects such as on-site Proof of Concepts (POCs), and short
prototypes, and product trials.
Solution Design / Architecture
Designed the initial architecture for solutions for distributed systems management.
For example, I helped the UK Post Office design their event management system for
SAP/R3, NT and UNIX, which involved the integration of HP OpenView ITO, Remedy
and PATROL.
Areas of Expertise
I covered all of BMC’s products in the distributed systems management area. BMC has a
portfolio of products under the “PATROL” brand that cover numerous areas of application
and database management including: change management, event management and
monitoring, backup/recovery, and database reorganisation / integrity checking.
I had a particular focus on the following applications / areas:
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NT Server, BackOffice, & E-Commerce

Oracle (and other Databases) as well as Oracle
Apps and SAP/R3
Doug Connell
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Last Updated: 23-Nov-2009
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Middleware products such as Exchange and Lotus
Notes
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Event Management & Patrol’s Interfaces to IT/O,
Remedy etc.
Achievements:
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1998
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“UK Pre-Sales consultant of the Year” – March
Team Leader - for “NT and E-Commerce Solutions”
Sales Campaigns:
 The UK Post Office - SAP/R3, NT and UNIX Monitoring (£750K). Energis – UNIX and
NT Management (£500K). DHL – IP/Optimizer & Database Management (1,200K),
SEMA – Peoplesoft, RAF-LITS – Informix & NT. Compaq – Microsoft Exchange &
NT.
4/95–8/97
Amdahl (UK) Ltd (Fujitsu)
Hounslow, UK
Marketing Systems Engineer (Pre-Sales). I was employed by the A+Software Group within
Amdahl as a Marketing System’s Engineer (MSE) selling systems management solutions to
companies such as BT, BA, London Electricity and National Power.
Responsibilities:

Product Presentations / Demonstrations
Provided technical pre-sales consultancy and sales support to the account executives
for customer briefings, seminars and other events.
Organised demonstrations frequently involving 2-3 day visits to Amdahl’s solution
centre in Dublin to show integrated solutions to customers.
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Technical Consultancy for Large Bids
Acted as the technical consultant on bid teams for activities such as preparing
proposals and responding to Invitation to Tenders (ITT’s). Wrote both technical and
commercial sections and prepared complete documents.
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Project Management
Managed pre-sales projects such as on-site Proof of Concepts (POCs), demonstrations
in Dublin Demo Centre, and short prototypes. Defined the project scope, content and
managed customer expectations.

Solution Design / Architecture
Designed the initial architecture for solutions for distributed systems management in
areas such as software distribution, asset management, performance management,
operations management and backup/restore.
Achievements:
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February 1997.
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International Product Specialist of the Year Directors Award - June 1996
Recent Sales Campaigns:
 BT (£6.5 Million). Scottish Power (£3 million), Sainsbury’s (£170K), Friends
Provident (£250K), Chartered Trust (£250K), London Electricity, National Power,
Mercury Comms, British Airways.
9/90-3/95
FEA Ltd.
Kingston upon Thames, UK
Product Manager: Responsible for technical marketing and product management for a small
software vendor in technical software segment of the IT industry.
Responsibilities:
Doug Connell
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Last Updated: 23-Nov-2009

Performed
customer
briefings
at
opendays,
workshops and monthly seminars.
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Managed product launches and all associated PR,
and advertising.

Created a demo disk for a direct marketing
campaign.
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Managed the ORACLE sales database and used this
database for an active direct marketing. Developed a new sales database in MSACCESS.
Organised exhibitions. Planned all exhibition
logistics and publicity.
Managed direct mail campaigns and the
placement and creation of advertisements. Briefed the technical press and placed press
releases.
Achievements:

cost reduction from £125 to £48.

direct marketing.

circulation of 12,000.
Summer ‘89
Developed new product media achieving a unit
Increased sales to Universities by 300% using
Started a quarterly company newsletter with a
XEROX Corp.
Rochester, NY, USA
Staff - Central Materials Management: Reviewed the strategy for vendor productivity
improvement. Developed recommendations to upgrade the commodity "benchmarking"
effort, the design guidelines and the early supplier involvement (ESI) program.
1984-1988
AMP Inc.
Winston Salem, NC, USA
Mechanical Engineer: Designed stamping dies and assembling equipment for automotive
and electronic connectors.
Responsibilities:

Developed four semi-automatic assembly lines for
SIMM memory connectors. Acted as team leader for all phases of the project including
concept, design, detailing, machine assembly and conditioning.

Managed the departmental computer systems
including backup, operations and system security.

Trained other engineers and designers in
computer techniques for engineering design. Chaired the CAD user group.
1983
YALE UNIVERSITY
New Haven, CT, USA
Programmer Analyst: Developed CAE programs using FORTRAN for the mechanical
engineering department.
1980-1983
ADDICTION PREVENTION TREATMENT
New Haven, CT, USA
Market Research Assistant: (Part time university job) Designed questionnaires for research
on the 6,000 heroin addicts in the New Haven area. Performed statistical analysis of the
survey results using SAS under TSO on System 390.
EDUCATION
1994-2003
ON-THE-JOB TRAINING
 Oracle Certified Java SE Programmer
Doug Connell
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Wellington
2011
Last Updated: 23-Nov-2009

ITIL V3 Foundation
HP,Wellington
2009
HP Software - BAC Fundamentals HP,
2009
HP Software - Operations Manager i
HP,Wellington
2009
HP Software - BAC Diagnostics
HP,
2008
Compuware, ClientVantage Agentless
Sydney
2007
Compuware, ApplicationVantage Sydney
2006
ITIL Masters Training, Sydney
IDC
2006
Silk Test, Silk Perform - Borland
Sydney
2005
CMDB Database Training Melbourne
2005
PATROL Central Best Practice, Houston
BMC, Houston
2003
Java Development J2EE (Self Study)
BMC, NZ
2003
ITIL v2 Foundation
Pink Elephant
2003
BMC, Service Impact Manager
BMC,
2003
PATROL Enterprise Manager Training
BMC, Houston
2001
Service Assurance Centre Training BMC,
2000
Oracle Administration Oracle,
UK
1999
Application Mgmt for R3 (& other BOPS)
BMC, Houston
1999
Patrol Application Management BMC,
1997
Database Change (schema) Management
BMC, Houston
1997
Backup/Recovery – Oracle, Sybase,
BMC, Houston
1997
Supporting NT v4 Microsoft, UK
1997
Security Management (A+AccessMaster)
Bull, France
1997
Enterprise Desktop Mgmt. (A+EDM)
Novadigm, UK
1995
Visual Basic / Access Basic Microsoft, UK
1994
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Wellington
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Singapore
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Sydney
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Sydney
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Houston
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Informix
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9/88-5/90
THE KEENAN FLAGLER BUSINESS SCHOOL
Chapel Hill, NC, USA
Master of Business Administration. Obtained a 640 (top 2 percentile) on the Graduate
Management Admissions Test (GMAT). Transferred to the HAUTE ECOLE COMMERCIALE
(H.E.C.) in Montreal for one term and took all business classes in French.
9/78-5/82
Doug Connell
YALE UNIVERSITY
New Haven, CT, USA
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Last Updated: 23-Nov-2009
Obtained a Bachelor of Science in Engineering Mechanics with a 3.2 Grade Point Average (4 is
the maximum). Played for the Yale 1st XV Rugby team for all four years. Worked at APT
(Addiction Prevention Treatment) for 15 hours per week to pay for my education.
9/76-5/88
CHOATE ROSEMARY HALL HIGH SCHOOL
Wallingford, CT, USA
Graduated Cum Laude (top 10 percentile). Obtained a 1400 (top 1 percentile) on the
Scholastic Aptitude Test (SAT)
9/73-5/76
CANFORD SCHOOL
Dorset, UK
Won an academic scholarship. Passed fifteen “O” level examinations. Emigrated to the USA
before taking “A” levels.
PERSONAL INFORMATION
 I am married with 3 children.
 I am British with NZ Residency
 I enjoy tramping, boating, skiing and cycling.
Doug Connell
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Last Updated: 23-Nov-2009