General Manager Specification Club Facts Legal Entity: Incorporated, For Profit Number of Members: Golf 352, Social 212, Dining 62 Gross Dollar Volume: $8,000,000 Food & Beverage Revenue: $2,084,000 Full Time/Seasonal Employees: 46/54 Member Average Age: 49 Rounds of Golf: 20,000 Golf Course Par: 72 Annual Golf Events: 45+ Annual Social & Family Events: 90+ Amenities: 18-Hole Golf Course, Indoor Golf Instructional Facility, 2 Putting Greens, Driving Range, 7 Har-Tru Clay Tennis Courts, Pool & Baby Pool, Swim Team, Fitness Center, Restaurant/Catering, Clubhouse, Golf and Tennis Professional Shops, Private Events, Camps, Clinics, Private Instruction Website: www.cattailcreekcc.com Position Description Overview The General Manager (“GM”) is a visible, energetic and ethical leader who serves as the Chief Operating Officer of Cattail Creek Country Club (“Club”) and has overall responsibility for the management of all operations of the Club. The GM reports to the Board of Directors (“Board”) through its President, and is responsible for carrying out the Club’s policies, adhering to the protocols of the Club’s governance documents and modeling the behaviors of the Club’s mission and values. Further, the GM actively interfaces with the Executive Committee of the Board and the Board Committee Chairs, facilitating meetings, implementing/monitoring programs and initiatives, and providing reports on Club activities and programs. The GM develops, maintains and promotes a management philosophy that culminates in Member satisfaction and employee engagement, while consistently achieving the mandates of the annual/long term financial and strategic plans. Areas of focus for GM include: · · · · Member satisfaction through outstanding service, communication and teamwork Rapport and trust with staff at every level of the organization Accountability for the annual operating/capital budget and human resources workforce programs Strategic planning, inclusive of balancing the return on investment with the expansion of services/programs that reflect the dynamic needs of the Membership 1 · Vendor management and stewardship of resources · Integration of programs and activities into a seamless operating model that enhances the reputation and brand of the Club in the community and fosters the “family club” experience for the Membership Organizational Chart The GM directly supervises the Controller, Head Golf Professional, Golf Course Superintendent, Director of Fitness, Director of Tennis, Clubhouse Manger, Executive Chef, Membership Marketing Director, Swim Team Coach, Facility Engineer, and is responsible for the mentoring and professional growth of the management team. Candidate Qualifications & Experience The selected candidate will be currently employed as a senior operations leader in the country club, resort and/or hospitality industry, and will have a well-developed skill set and demonstrated professional track record in the areas of: · · · · · · · · · operations management financial analysis and cost-based management budgeting strategic planning vendor relationship management human resources talent management program and project management information technology systems and the Microsoft Suite of Word, Excel and PowerPoint public speaking, business writing, meeting facilitation and presentations Position Requirements · Consistent track record of employment with at least seven years of senior operations leadership experience in positions of increasing responsibility · Overall operating budget (P & L) responsibility of at least $5m 2 · Bachelor’s degree in business administration, hospitality management, or related field of study from an accredited college or university · Management of at least 40 employees, with at least five direct reports at the director/manager level · Expertise in service excellence, seasonal business operations and diverse/high-end recreational programs (golf, tennis, fitness, food and beverage, aquatics, etc.) · Refined skill set in human resource management (training, performance management and development, employee engagement) Preferred Qualifications · Professional certifications or designations in the country club and/or hospitality profession (e.g. CCM/CCE) · Understanding of the private club hospitality business · Active participation in professional associations that offer tangible benchmarking opportunities, translating into the adoption of innovative programs Compliance In accordance with federal, state and local laws, certain physical skills are required for all positions with the Club, including but not limited to: repetitive motions (typing), sitting, lifting greater than twenty (20) pounds, ability to view electronic monitors at close distance, and frequent walking. Employees are required to conform to the policies and procedures of the Club, to meet the Club’s expectations of high ethical and professional demeanor and to understand the obligation to carry out responsibilities in accordance with the Club’s standards, policies, procedures and governing documents. In keeping with federal, state and local laws, the Club forbids employees to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, veteran status, disability, or any other characteristic protected by law. The Club is committed to establishing and maintaining a workplace free of discrimination. The Club is fully committed to equal employment opportunity. The Club will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. The selected candidate for this position will be required to complete and sign an employment application, successfully pass a background check to the Club’s satisfaction, and agree to an employee confidentiality agreement as a condition of employment. Further, the selected candidate will need to acknowledge that they are not restricted by any non-compete or similar employment agreement. The selected candidate must be legally authorized to work in the United States without a Club-sponsored petition for visa, such as an H-1B visa. The Club does not intend to file any visa applications in connection with this position. Compensation The Club offers a competitive total compensation package. This includes a base salary, annual bonus program, medical and life insurance coverage, membership benefits, automobile allowance, clothing allowance, meals, mobile telephone, and generous paid time off. Additionally, relocation assistance is available. This is an exempt position requiring hours of work that extend beyond the traditional work hours, including evenings, holidays, and weekends that meet the demands of the seasonal nature of this position. Full time residency in the Howard County, Maryland area is a requirement for this position. The candidate of choice will be offered an “at-will” employment arrangement. 3 About Howard County, Maryland Howard County rests in the center of the huge Baltimore/Washington job market, and boasts one of the country’s highest ranked public school systems, average home value, and average household income. It is convenient to all major interstates, three international airports, commuter trains, and hundreds of recreational and cultural attractions. It also has diverse housing settings from the rural west, to the Ellicott City and Clarksville suburbs, to the award-winning planned community of Columbia. With a population just shy of 300,000, and covering an area of 250 square miles, Howard County, Maryland, boasts numerous nationally recognized accolades, a small sampling includes: Ranked as “the healthiest county in Maryland” by the Robert Wood Johnson Foundation for the fourth consecutive year. Recognized by Forbes Magazine as one of the “Best Places to Raise a Family.” Howard County Government was recently ranked the ninth “most digital county” in the nation by the Center for Digital Government and National Association of Counties (NACo). Ellicott City and Columbia together ranked #2 on Money Magazine’s list of “Best Places to Live in America.” About Cattail Creek Country Club In October of 1988, a group of 46 individuals from Howard County, who shared a common interest in golf, formed what is now known as Cattail Creek Country Club, Inc. Their goal was to acquire, develop, and enjoy a memberowned golf and country club. Willard Byrd of Atlanta, GA, who had previously designed over 100 courses, was chosen to be the course architect. Byrd was also to assist in the selection of the Course site and the design the facility. After an extensive search, the group purchased the 168-acre Cattail site in 1990. The land was chosen primarily for its rolling rural topography and extensive water resources. In September 1991, the Club, with the support of 130 initial Members, commenced construction of the Golf Course with contractors from Myrtle Beach, SC. The Course opened for play the first week of July, 1993, under the leadership of Kevin Pryseski, Golf Course Superintendent, and the voluntary efforts of many of the early Members. The Club has realized its initial business and social plan to create a Golf Course that is almost without parallel, and in the process, also a full-service country club that has extraordinary Member involvement, support and enthusiasm. Cattail Creek is now recognized as one of the top Golf Courses in the state of Maryland, and the premier family-friendly club in Howard County. It has truly achieved its Members' goal of being a fun place to play. Today, Cattail Creek Country Club is known in the community as an environment where family values are fostered and business needs are entertained, all in one place. Between the renowned Golf Course, Pool, Tennis program, Fitness Center and amazing Restaurant, there is truly something for everyone. The careful balance of a familycentered atmosphere and a consistent high-caliber setting for professional needs, makes Cattail Creek a truly unique and desirable club. Clubhouse Amenities Restaurant: Executive Chef, Tom Caswell has been keeping Members’ taste-buds tantalized for 15 years. His commitment to keeping up with current culinary trends is apparent in the menu options. Menus are changed seasonally to keep them fresh and exciting. The Clubhouse’s Lower Patio as well as the Veranda are available for seating during the warmer months and provide beautiful views of the Course and Pond. Men's Card Room: This room serves as a casual meeting area for watching sports on TV, playing a game of cards, or just catching up after a round of golf. 4 Founder's Lounge: A gorgeous room in the Main Clubhouse; a cozy space for adults only. It's an excellent place for Members to bring a laptop and work, read a book, enjoy a cocktail, etc. Meeting Room: The Lower Level Meeting Room is used on a weekly basis for staff, committee, and board meetings, as well as for some special events. It is also available for rental. Members often rent the room for work meetings, and the Club will provide food and beverage services of their choosing. Refreshment Room: In addition to the complimentary refreshment station that is always stocked with dry snacks, ice water and iced tea, Members have access to beer and other beverages at the Refreshment Room window. Hot dogs and sandwiches are available for pickup here, as well as a plethora of other snacks, such as candy bars, power bars, bagged chips, and nuts. Tennis Program Cattail has seven beautiful Har Tru clay courts. A state-of-the-art ball machine is available for Members to rent and online court reservations are offered. The new Tennis Pro Shop offers in-store and catalogue ordering for all of the most popular brands of apparel, bags, glasses and accessories. Same-day racquet re-gripping and re-stringing services are also offered. Junior development is fostered in a number of ways. Summer camp is offered for Juniors ages 4-18, high performance academy clinics are offered for tournament-level Juniors, and summer Junior league is offered for kids between the ages of 4-18. Additionally weekly beginner clinics are offered for those just getting started with the sport. Each week brings a variety of regularly scheduled tennis clinics for adults too! Private and semi-private lessons are also offered to Members by Director of Tennis, Joe Mattingly, and Head Professional, Tim Halter. Participation in USTA league tennis at Cattail Creek continues to steadily increase each year. USTA participation is open to players of all levels, including beginner. Cattail Tennis Professionals are happy to help place you in the appropriate league. The Cattail Creek Women’s Tennis Association (CCWTA) promotes the social aspect of women's tennis. With nearly 150 participating Members ranging from true beginners, to very advanced players, the ladies participate in upwards of 15 themed socials including "Tennis and Tiaras," "School Pride," and "Scary Halloween Tennis." Men's tennis is also growing exponentially at Cattail, with men's socials, and a growing number of male participants in the USTA. With the recent addition of two new tennis courts, the program is expected to continue growing and has already seen record registration numbers for this season’s spring clinics! The Pool & Swim Team Cattail Social and Golf Members may enjoy our beautiful outdoor Pool, complete with a diving board, swim blocks, and lane dividers for those wishing to swim laps. Additionally, a separately gated Baby Pool with gradual entry, provides a safe haven for infants and toddlers. The pool area also features ample lounge furniture, shaded seating, wireless internet access and a satellite radio sound system. Cattail’s Crocs Swim Team, focused on personal-best times, self-esteem and swim buddy mentoring, is popular among all ages. 5th year Head Coach, Karen Heinz, develops Cattail Kids into responsible and caring teammates. The Junior Crocs offers a way for younger siblings and less experienced swimmers to participate. The entire Cattail Membership takes pride in the team and cheers for them throughout the season. 5 Coach Karen and her two assistants offer several sessions of organized beginner group swim lessons for children of Social and Golf Members. Children ages 3 and up may participate. Private and semi-private lessons may also be arranged with the Coaches at times convenient for the Member. Fitness Social and Golf Members may access the Fitness Center seven days per week, between 5:00 a.m. - 11:00 p.m. Members between the ages of 13-15 are permitted to use the modern Fitness Center when supervised by a parent, and those age 16 and up may work out unattended with a signed parental release form on file. Members are welcome to bring personal trainers after registering them with the Club. The Club’s Fitness Director, John Foelber, is also available for one on one or group training sessions. As John is certified by the Titleist Performance Institute for Golf Fitness, he will be piloting a new Golf Fitness Clinic in conjunction with the Golf Professional Staff this spring. Golf The Cattail Creek Golf Course is a 6,646 yard, 18-hole layout with a par of 72. Although not a long course, Members are drawn to play here time and time again to attempt to master the fast and undulating greens that carry a degree of notoriety among those who have had the pleasure of playing. The Course is unique and desirable when compared against public courses, resort courses and even many other private courses because of the skill required in hitting well-calculated and targeted shots. The picturesque scenery takes golfers through magnificent rock walls, wooded areas, and open areas lined with trees and ponds. Cattail’s full-service Golf Shop offers merchandise from numerous brands including Titleist, Mizuno, Zero Restriction, Nike, Callaway and TaylorMade, and hosts demo days from them all. The Golf Shop is additionally attractive to Members, as it accommodates other lifestyle needs and stocks a variety of brands for men and women. The Golf Shop offers extremely accommodating hours and offers fitting and gripping services as well. Cattail Creek’s Golf Operation, under the leadership of Bob Wampler, Head Golf Professional, is dedicated to investing in the development of its Junior Golfers. Clinics, camps, lessons and leagues begin at a very young age for boys and girls, and children can be found on the range and course at almost all times, learning by observing their parents play. Once reaching age 10 and passing a certification, Juniors may play alone or with other Member friends. Cattail is also privileged to employ full-time director of instruction, Ricky Serrano, PGA, who has a true talent for teaching players of all levels and backgrounds. Ricky gives lessons in all seasons, thanks to our new indoor Learning Center with heated hitting bays. In addition to being an outlet for teaching and hitting, the indoor Learning Center features state-of-the-art club fitting equipment, golf swing video analysis, and much more that can be used to hone your golfing skills all year long, regardless of weather. All Golf Members as well as Social Members who take advantage of the Social Range program have access to the Learning Center. The Cattail Creek Women’s Golf Association (CCWGA) provides an outlet for Cattail women of all levels, to advance their golf games. A 9-hole morning league, 18-hole morning league, and 9-hole evening twilight league are offered, in addition to many social events and a Rally for the Cure fundraiser that all league players participate in. Women's golf at Cattail is steadily growing, and we encourage everyone to get involved in a league, regardless of experience level. Within each league, a focus on the fun and social aspects of golf is maintained. 6 Merchandising Program We participate in ‘The Mill River Program,’ named after the first club to implement such a plan. The Mill River program at the Golf Shop and Tennis Shop provides excellent discounts on merchandise that is stocked and special ordered. This program allows Members and their Guests to purchase items at approximately 20% over the Club’s cost. New this year, the Club has hired a Merchandise Coordinator, who will report to the Head Golf Professional beginning in May, and is responsible for buying and inventory management of all ladies’ apparel and accessories. This person will also assist with the buying and inventory management of men’s and juniors’ apparel and accessories. She will be a valuable addition to the team, freeing up Golf Professionals to be more visible to the Membership, to play and instruct Members more frequently, and also will increase merchandise sales. The Club has also recently configured a means of viewing vendor catalogues and making special orders online using the website, eliminating the need to go to the shop to look at a catalogue and inquire about an item. Inquiries The position is available due to the current GM assuming a new role with another country club, after a successful seven-year tenure at Cattail. Qualified candidates should submit a resume and a thoughtful, detailed letter outlining his/her alignment with the above noted qualifications and expectations for the position. These documents should be emailed in .doc or .pdf format to: Seth Lee: seth.lee@cattailcreekcc.com. Mr. Lee is a member of the Board of Directors of the Club and is Chair of the HR/Compensation Committee. He is available to answer any questions at the following number: 443.845.3902. Submission of candidate credentials will be accepted through June, 2013. 7