Organizational Change and Development
Management 450
Study Guide – Chapter 4
The purpose of this study guide is to help you understand the theory and models that
underlie the practice of Organizational Change and Development.
1. Describe the 3 steps in Lewin’s Procedure of Change.
2. Explain Schein’s elaboration of Lewin’s model in the “unfreezing stage”.
3. Explain what Schein means by “cognitive restructuring”.
4. Distinguish between the roles of the client and the external organizational
development consultant in the “refreezing” (Lewin) or “generalization and
stabilization” (Lippitt, Watson & Westley) phase of the planned change
process.
5. Explain the purpose of the “feedback process” in the 7 step phases of OD
practice.
6. Be able to explain the difference and give some examples of both
individual and group level interventions.
7. Summarize the two primary objectives of any organizational development
effort.
8. What questions do you have about the content of the chapter?