Useful Information for Job Hunters in Leicestershire July 2008 Invest Leicestershire 7-9 Every Street, Town Hall Square, Leicester LE1 6AG www.investleicestershire.com INDEX OF CONTENTS PAGE Introduction 3 JobCentre Plus and job centres East Midlands Business Link Business Start Up Workshops Making a Proper Start Workshops ‘Nextstep’ Leicestershire 4-5 6 6 6 7-8 Employment Agencies in Leicestershire General Employment Agencies on the web Useful Websites Useful Job Websites Local Newspapers Recruitment Days 9 9-10 11 12-15 16 Careers Information Websites Graduates 17 18 Women Returners to Work 19 Useful Websites Jobs & Careers Basic Skills Business Start-Up 20 21 21 Education & Training Contacts Other Useful Contacts 22 22 Factsheets Getting Started – Writing a CV Writing Letters & Application forms Interview Preparation 23 24-25 26-32 Tips & Advice for coping with redundancy from www.armchairadvice.co.uk 33-36 Invest Leicestershire 2 Introduction Redundancy can be a stressful time and it is easy to panic if you don't have a confident command of independent facts and advice. This information booklet has been produced for jobhunters across the county and includes various sources of help and advice. Losing your job is often beyond your control. How you cope with it isn’t. Help & Support http://www.armchairadvice.co.uk/ Armchair Advice Job Loss is the place to be if you are concerned about job loss through redundancy, or job termination. Whatever you need, from employment legal advice to emotional support, you can find it here. You can find expert job loss advice and talk to people who know what you are going through. When it happens it may seem like the end of the world, however, redundancy can be an opportunity to explore areas of your life you may never have considered. Losing your job through redundancy can be the start of a whole new phase, opening doors to new possibilities and opportunities. It could be the change that allows you to reassess your skills and w hat you want from your career. Invest Leicestershire 3 JobCentre Plus If you are looking for work Jobcentre Plus can help. You will be able to make an appointment to meet a personal adviser at your local Jobcentre Plus office or Jobcentre. They will help you to find the kind of job that is right for you whether you are looking for your first job or want to get back to work. They can help you to arrange any training which you may need for the job that you want. At your first meeting the personal adviser will look at the following: work experience (any jobs you have previously done) what skills you possess any training or qualifications that you have education or training opportunities that you would like to take up any help you might need, for example with child care or health care special help if you have a disability Your personal adviser will also help you to work out if you will be better off in work. They will look at your personal circumstances and how much benefit you may get. They will then look at: the kind of job you might get how much the job would pay any extra support Jobcentre Plus might give while you are in work. More information can be found on the jobcentre plus website at www.jobcentreplus.gov.uk Contact details for your local Jobcentre Plus office are as follows: Leicester Address Town Postcode 60 Wellington Street Tel. 0116 252 9000 Leicester LE1 6DS Fax 0116 252 9111 Opening Hours Monday, Tuesday, Thursday, Friday 9.00am-5.00pm. Wednesday 10.00am-5.00pm Leicester Address Town County 2a New Walk Tel. 0116 206 8200 Leicester Leicestershire Fax 0116 206 8291 Postcode LE1 6TF Textphone 0116 206 8234 Opening Hours Monday, Tuesday, Thursday, Friday 9.00am-5.00pm. Wednesday 10.00am-5.00pm Leicester Office Address Town 2 Charles Street Leicester County Leicestershire Postcode LE1 3JD Opening Hours Monday, Tuesday, Thursday, Friday 9.00am-5.00pm. Wednesday 10.00am-5.00pm Tel. 0116 206 8000 Textphone 0116 206 8072 Invest Leicestershire 4 Loughborough Address Town Postcode Opening Hours Coalville, NWL Address 2 Lemyngton Street Loughborough LE11 Tel. Fax 01509 831 000 01509 831111 Monday, Tuesday, Thursday, Friday 9.00am-5.00pm. Wednesday 10.00am-5.00pm Tel. 01530 503 800 Town County Crown House Whitwick Road Coalville Leicestershire Fax 01530 503 850 Postcode LE67 3FB Textphone 01530 503 829 Opening Hours Monday, Tuesday, Thursday, Friday 9.00am-5.00pm. Wednesday 10.00am-5.00pm Hinckley Address Town County Bosworth House 46 New Buildings Hinckley Leicestershire Tel. 01455 542 000 Fax 01455 542 050 Postcode LE10 1HW Textphone 01455 542 043 Opening Hours Monday, Tuesday, Thursday, Friday 9.00am-5.00pm. Wednesday 10.00am-5.00pm Market Harborough Address Town County 8 Coventry Road Market Harborough Leicestershire Tel. Fax 01858 473 900 01858 473 950 Postcode LE16 9BZ Textphone 01858 473 909 Opening Hours Monday, Tuesday, Thursday, Friday 9.00am-5.00pm. Wednesday 10.00am-5.00pm Melton Mowbray Address Crown House 50-52 Scalford Road Town Melton Mowbray County Leicestershire Tel. Fax 01664 534 200 01664 534 250 Textphone 01509 831 004 Postcode LE13 1JA Opening Hours Monday, Tuesday, Thursday, Friday 9.00am-5.00pm. Wednesday 10.00am-5.00pm Invest Leicestershire 5 East Midlands Business Link If you are operating a business in Leicestershire or thinking of starting one, East Midlands Business Link are there to help your business start, grow and prosper. They are the simplest route to the best business information, advice and support…and are just one telephone call away at 0845 058 6644. Their general business advisers have a wide range of skills and can work with you to help you develop your business by providing advice on marketing, business planning, future strategy and financial management. Advisers can help you to identify areas of opportunity for your business which match your aims and aspirations. The service they provide is free of charge. For further information: Visit www.businesslinkeastmidlands.co.uk Or email info@businesslinkem.co.uk Tel: 0845 058 6644 ‘Business Start Up’ Workshops Get your business off to a flying start! Starting your own business can be a very daunting and difficult task. There are so many things to consider like the finances, the marketing and planning the future direction of your business, all of which are your responsibility. Business link are there to help you and your new business off to a flying start and help you to ensure your new business is built on solid foundations. This is why they have designed a series of ‘Marking A proper Start’ training workshops which build upon your existing knowledge and provide detailed guidance that will equip you with key business skills to help you and move your business forward. There are workshops on: Deciding to Start – legal, financial and other essentials of starting a business The Business Plan – Get your business moving in the right direction Sales and marketing – How to attract customers and keep them coming back Financial Planning – Understanding the financial needs of the business Managing Money – How to keep effective financial records and manage cash-flow Managing Risk – the steps you can take to protect your business ICT & e-commerce - How to maximise the benefits of ICT in your business Selection and recruitment – Recruiting and developing the winning team The knowledge and skills you gain from this series of workshops will ensure that you are well equipped to explore your new business idea. ‘Making a Proper Start’ Workshops The knowledge and skills you gain from this additional series of workshops builds upon the ‘Business Start up Introductory workshops’ (outlined above) also provided by Business Link and will ensure that you are well equipped to develop your business plan, start your new business and to keep it moving in the right direction. Workshops include: Setting up a Business – legal, financial and other essentials of starting a business Bookkeeping - How to keep effective financial records and manage cash flow Marketing your business – how to attract customers and keep them coming back Developing you website – Get your business into the global marketplace Business Planning – get your business moving in the right direction Each workshop is FREE to attend. To Book your place on the workshops call 0845 058 6644. Invest Leicestershire 6 NextStep What is nextstep? ’nextstep’ promotes learning and work to all adults aged 20 and over. Whether you want to improve your career prospects, get a qualification or just make the most of your job, our services are available throughout England. What advice is available? Our advice services will be tailored to your particular needs. We will (subject to eligibility): give you personalised information (which may mean referring you to other useful and appropriate services) help you use decision-making tools help you link your personal interests and skills to your own job or career needs identify the skills you may need and refer you to other sources of help if you need to improve your reading, writing and maths help you understand information about the job market give you advice about financial support available give you basic advice about the services available to you during redundancy, including how to access them and where to go give you advice on ways to search and apply for jobs, such as writing a CV and interview skills give you advice on ways to progress in a career advise you on what is and is not available, and discuss alternatives We're here to help Just about everyone needs help with learning, skills and work at some time in their lives. We offer information that's designed to help you make decisions about your future. We also tell you about the resources and facilities we have to offer. Our aim is to help you identify where you need a bit of advice and skill support and give practical assistance to help you achieve your goals. Our help is available in three areas: Learning Skills Work What do you want to know? We can help you take a good look at your learning needs and see where we can be of real assistance, offering you a range of information - printed and electronic. For example, a lot of people find they're not in the job they want because they don't feel confident about things like reading, writing or maths. Well, we don't think that should be a problem. In fact, this is an area where where we can really lend a hand. Not just by pointing you in the right direction, but advising you on what financial support is available. Gain the skills you need As well helping you to identify your learning needs and what areas you would like to improve, we will also give you help with writing a CV that gets results. We'll also help you to prepare for job interviews. We have advisers who can show you the techniques that work best in interviews, so that you come across well. Invest Leicestershire 7 We work for you Whether you're looking for a first job or looking to retrain for a different job, nextstep can make a real difference. Your CV is your main tool to get yourself noticed. A bad CV won't get you an interview. You can't change your employment record, but you can make sure it's presented positively. We can work on it together. If you're rusty at being interviewed or find it a challenge, there are certain skills that can really improve your chances of getting the job. We can work on ways to make you more successful. If you want to change jobs, we can work on identifying your skills and show you how the things you've learnt in one job can be valuable in another. We will also help you find out more about the job market, realistically and in depth, advising you on what is and is not available and discuss alternatives. Leicestershire Website: www.nextstep-leics.org.uk Tel: 0800 0850 330 Please see www.nextstep-leics.org.uk for the following related links: Skills for Life. Help with reading, writing, spoken English and maths. Leicestershire Jobs. Search for a job, submit your CV, get email job news. learndirect. Find the course you're looking for. Connexions. Information and advice if you are aged 13-19. Skills Campaign. Our future. It's in our hands. CAST. Careers Advice Services and Training. Jobcentre Plus. Help and advice if you are unemployed. Skills and Interests Assessment. Profile your personal skills and interests. Job Profiles. Detailed information on over 700 types of job. CV Builder. Write your own CV in just 12 steps. Course Search. Search for a course in and around Leicestershire. Funding Directory. Check what funding could be available to you. Advice-Resources. The site for information, advice and guidance workers. Adult Directions. Assess your skills and find your career match. Invest Leicestershire 8 Employment Agencies - Leicestershire There are a large number of employment agencies located in the county, for details of agencies log onto: http://www.localrecruit.co.uk/leicester/agencies/index.html http://www.near.co.uk/recruitment-agency-leicester General Employment Agencies on the web Adecco www.adecco.co.uk Brook Street Specialising in the supply of secretarial, office and light industrial staff. www.brookstreet.co.uk Manpower The UK's largest employment agency. www.manpower.co.uk Michael Page International www.michaelpage.net Office Angels One of the UK's leading secretarial and office support recruitment consultancy. www.office-angels.com PeopleBank www.peoplebank.com Prestige Nursing A national nursing agency. www.prestige-nursing.co.uk Price Jamieson National recruitment agency. www.pricejam.co.uk Prime Time Recruitment company with contact numbers for their offices around England and Wales and an online CV registration service. www.primetime.co.uk European Resources A Call Centre Recruitment, Consultancy and Training company specializing in people with language skills. www.e-r.co.uk EURES European employment services website, with job listings and information on working in Europe. www.europa.eu.int/jobs/eures Invest Leicestershire 9 Index Pharmaceutical UK, Europe and World-wide recruitment for medical, clinical, hospital technicians and - of course pharmacists to the pharmaceutical industry. www.index-pharmaceutical.co.uk Invest Leicestershire 10 Useful Websites An excellent website designed for people facing or living with redundancy: www.newlifenetwork.co.uk The Department for Work and Pensions: www.dwp.gov.uk JobCentrePlus has a website offering a range of options and guidance for those seeking new career options and guidance on entitlements to benefits if your job is declared redundant: www.jobcentreplus.co.uk Tel: 0845 6060234 The Pension Service is a dedicated service for current and future pensioners. It provides state financial support to over 11 million pensioners delivered at a national and local level and in partnership with other organisations. It also helps people to plan and provide for retirement. For more information visit: www.thepensionservice.gov.uk Learn Direct lists a number of courses available for those wishing to brush up on various skills. There is also a section which gives profiles on a wide range of careers: www.learndirect.co.uk Tel: 0800 100 900 Working Links is a public, private, voluntary partnership helping people on a variety of benefits into lasting work: www.workinglinks.co.uk Invest Leicestershire 11 Useful Job Websites Recruitment agencies are always looking for good candidates. You can search for recruitment agencies in your area, and find a wide range of tips for job hunting on: www.totaljobs.com Recruitment site www.fish4.co.uk Recruitment site - 020 8600 700 www.monster.co.uk Recruitment site www.workthing.com Recruitment site - 0870 898 0022 www.psdgroup.com Recruitment site - 0121 212 0099 www.michaelpage.co.uk Covers jobs in Marketing, HR, Accounting, Banking etc 01908 236 840 www.jobsgopublic.com Extensive source for job listing in the not for profit and public sectors in the UK - 020 923 5610 www.localrecruit.co.uk Local recruitment specialists - 01223 362222 www.peoplemaps.co.uk A free personality test for job seekers www.alljobs.uk.com www.hayspersonnel.com www.guardian.co.uk www.reed.co.uk www.jobserve.com http://jobs.guardian.co.uk/ www.fish4jobs.co.uk www.jobsite.co.uk www.jobserve.com www.totaljobs.com www.topjobs.co.uk www.planetrecruit.co.uk Construction News Construction-related jobs for all areas of the industry. Email alerts. www.careersinconstruction.com www.jobsinconstruction.co.uk www.constructor.co.uk www.jobs.co.uk/constructionjobs www.justconstruction.net Overseas Jobs Express Current vacancies and employment resources world-wide. www.overseasjobs.com Invest Leicestershire 12 New Scientist Scientific jobs updated every Thursday. Email alerts. Website: www.newscientist.com Jobs in the Motor Trade & Logistics www.onlinecarjobs.co.uk Mechanics, Sales, Garages www.bsm.co.uk British School of Motoring www.clear-stone.co.uk HGV Specialists www.manpower.co.uk All driving jobs www.onlinecarjobs.co.uk Mechanics, Sales, Garages www.bsm.co.uk British School of Motoring www.clear-stone.co.uk HGV Specialists www.manpower.co.uk All driving jobs Executive & Senior Managerial Spencer Stuart www.spencerstuart.com Odgers Ray & Berndtson www.odgers.com Whitehead Mann www.wmann.com Russell Reynolds www.russellreynolds.com Egon Zehnder International www.egonzehnder.com Heidrick & Struggles www.heidrick.com Korn Ferry www.ekornferry.com Harvey Nash www.harveynash.com Hogarth Davies Lloyd www.hdl.co.uk Sheffield Howath www.sheffieldhaworth.com Jobs in Accounting & Finance www.accountancyagejobs.com www.gaapweb.com www.totallyfinancial.com www.cityjobs.co.uk http://accounting.topjobs.co.uk www.jobs1.co.uk Jobs in Hotels & Catering www.myrestaurantjob.co.uk www.caterer.com www.hcareers.co.uk http://catering.topjobs.co.uk www.hotel-jobs.co.uk www.luxuryhoteljobs.com www.finediningjobs.com www.hotrecruit.co.uk Jobs in agriculture and ‘the green industry’ www.bloominggoodjobs.com www.jobs.co.uk/agriculturejobs/ www.jobsin.co.uk/?h=agriculture Invest Leicestershire 13 Jobs in the Medical Profession www.nursefindersuk.com www.jobs1.co.uk www.nurserve.co.uk www.bna.co.uk www.nettingtheevidence.org.uk www.medicallocumjobs.com www.jobsinmedicine.co.uk www.emedcareers.co.uk medical sales jobs Jobs in Retail www.retailchoice.com www.thegrocer.co.uk www.inretail.co.uk www.allretailjobs.com www.talismanretail.co.uk www.jobopenings.net Jobs in the Beauty, Spa & Leisure Industry www.hairandbeautyjobs.com www.rsr-solutions.co.uk www.activeconnection.co.uk Jobs in HR www.mdh.co.uk www.inhr.co.uk www.personneltoday.com www.jobs4hr.com www.cpdrecruitment.com Jobs in the Legal Profession www.lawcrossing.co.uk www.totallylegal.com www.ten-percent.co.uk www.lawrecruiter.co.uk Jobs in Secretarial & Admin www.secrecruit.co.uk http://www.vedior.com http://jobs.reed.co.uk www.secsinthecity.co.uk Jobs in the Media & Advertising www.mediabistro.com www.recruitmedia.co.uk www.massmediajobs.com www.creativepool.co.uk http://uk.music-jobs.com www.dmjobs.co.uk Direct marketing jobs www.productionbase.co.uk Invest Leicestershire 14 www.film-tv.co.uk www.simplymarketingjobs.co.uk Jobs in Call Centres www.hotrecruit.co.uk www.teleresources.co.uk http://call-centre.topjobs.co.uk Jobs in IT www.computingcareers.co.uk www.computerweekly.com www.cwjobs.co.uk www.jobs1.co.uk Not for Profit, Charity Sector Jobs www.yearofthevolunteer.org www.nationaltrust.org.uk www.jobsincharities.co.uk www.wfac.org.uk http://society.guardian.co.uk/voluntary/ www.CharityCareers.co.uk www.gvi.co.uk Public Sector Specialists Veredus, part of the Capita Group www.veredus.co.uk Tribal Resourcing www.tribalresourcing.com Invest Leicestershire 15 Local Newspapers – Recruitment Days Most local employers advertise their current vacancies through local newspapers (and related websites). The Leicester Mercury has a jobs supplement section each Wednesday. The Leicester Mercury vacancies are also available on www.jobsite.co.uk/leicestershire Publications Job Search: http://jobs.guardian.co.uk http://jobs.independent.co.uk/ http://www.timesonline.co.uk Guardian The Independent The Times Invest Leicestershire 16 General Careers Information Websites Careers A-Z A useful UK careers site with information on courses, careers, job vacancies, books and links to other helpful resources. www.careersa-z.co.uk Connexions Direct Jobs at all levels are described in detail, along with up-to-date information about the training and qualifications you'll need to succeed in a specific job and details of courses and local careers services. www.connexions-direct.com Learn Direct Tel: 0800 100 900 (helpline, Mon-Fri 9am-9pm, Sat 9am-12 noon) www.learndirect.co.uk Modern Apprenticeships www.realworkrealpay.info The Virtual Careers Library This London University site is a good portal for use by jobseekers and recruiters. www.careers.lon.ac.uk/links Charity People If you're not in it for the money, find out about careers in UK charities. www.charitypeople.co.uk Voluntary Work Online database of hundreds of voluntary work vacancies. www.voluntarywork.org.uk Invest Leicestershire 17 Graduates Graddtobusiness Whether you're a student or graduate looking for a job or work placement in the region, or you're a local SME or larger enterprise looking to boost the existing talent in your business - graddtobusiness can help. On the graddtobusiness website, you can: find details of graddtobusiness programmes register to find placements/jobs advertise placements or jobs showcase your CV to employers by creating a personal profile browse our events and news diary contact us to find out more For more information visit: http://www.graddtobusiness.org.uk/Default.aspx graddtobusiness team Step Enterprise Ltd 11-13 Goldsmith St Nottingham NG1 5JS Tel: 0870 850 2585 Fax: 0115 950 8321 Email: enquiries@graddtobusiness.org.uk Graduate Fusion graduatefusion is dedicated to bringing graduates and business together. We offer a totally integrated graduate employment service, which matches the right graduate with the right employer. We are specialists in sourcing, selecting and recruiting in the graduate market. We have a wealth of knowledge and information, including a database of the best graduates and forward thinking companies in the East Midlands. graduatefusion is not just web based - we provide a personal service that is specifically tailored to the needs of employers and graduates alike. We do this by getting to know our clients and building relationships with them. We have a wide knowledge and experience of the graduate employment market. Leicestershire office – Graduatefusion http://www.graduatefusion.co.uk/showpage.php?name=employerzone Prospects Detailed descriptions of thousands of jobs. Aimed at graduate jobseekers, but also helpful if you're deciding which course to do at university or college. www.prospects.csu.ac.uk Invest Leicestershire 18 Women Returners to Work Useful sites; www.womenatwork.co.uk excellent site with great links pages and business promotion facilities www.women-returners.co.uk Charity helping women returners www.ncwgb.org National Council of Women (NCW) conducts research on womens issues, branches nationwide www.daphnejackson.org charitable orgainisation that helps both men and women retrain and return to science, engineering or technology careers. www.womens-institute.org.uk National Federation of Women's Institutes (NFWI). The largest voluntary organisation for women in Britain www.dressforsuccess.org Dress for Success International charity providing appropriate clothing for low income women returners www.motheratwork.co.uk total resource site for working mothers www.homeworking.com advice for homeworkers including 'scam' reports www.netmums.com local info sites run by mums for mums www.prowess.org.uk Trade Association for organisations committed to providing women-friendly business support www.bawe-uk.org British Association for Women Entrepreneurs (BAWE) www.earlyyearsonline.co.uk directory of validated childcare providers, holiday clubs etc Women checking out attractive employers may want to check out the Aurora Network service first www.WhereWomenWantToWork.com WiRE is an organisation for rural women in business, offering a dynamic member package of practical and specific business services and support for women in rural enterprise including; WiRE Local Network Groups (70 across the UK) offering rural women in business the chance to network and do business with like-minded women, a quarterly glossy magazine, monthly e-newsletter and countless marketing opportunities. WiRE is unique in its approach to business help, invaluable to all rural women in business at any stage, from the established or growing business, to new or potential businesses. WiRE members are diverse in terms of geographical location, age, type of business and business aspirations. There is no typical business and no typical WiRE member, it doesn't matter where you live, rural is a state of mind not a postcode. www.wireuk.org Invest Leicestershire 19 Useful Websites: Jobs and Careers Website Address www.support4learning.org.uk About this site Aimed at everyone involved in education, training and communities and provides the resources needed to help with choices surrounding financial support, training, lifelong learning, career planning and jobsearch. www.learndirect-futures.co.uk Offers a unique internet based information, advice and guidance service for learning and employment including up to the minute job information and vacancies, access to 800 job profiles as well as a CV builder and action planner. www.connexions-direct.com/jobs4U Internet based information, advice and guidance service for learning and employment. www.jobseekers-uk.com A service provided by the Recruitment and Employment Confederation to assist in locating a recruitment agency best suited to finding the type of work sought whether temporary or permanent. The search can be both by career type and geographical area. The site also contains useful information and advice on job search, CV writing, etc. www.fish4.co.uk/jobs Local and national job listings. www.jobsgopublic.com Public sector job listings. www.jobs.guardian.co.uk National jobs from The Guardian. www.getalife.org.uk Information about jobs for graduates and careers in the public and voluntary sectors. www.agepositive.gov.uk IA site aimed at the older worker and gives information on a range of issues associated with age and employment. www.primeinitiative.org.uk PRIME is a national organisation dedicated to helping people aged over 50 to set up in business. PRIME has published a guide to the Working Tax Credit and a pdf of the guide is available on its website. www.jobsadvice.guardian.co.uk National jobs listings. www.disabilitynow.org.uk A disability newspaper with articles and job vacancies. www.opportunities.org.uk Employment agency that helps disabled people find work in a range of settings and circumstances. www.gojobsite.co.uk A multi-sector online recruitment service. www.workthing.com Job search site offering advice on CVs. Includes career change case studies. www.jobs.nhs.uk National Heath Service vacancies. Search by keyword, location and salary. Also information about careers in the NHS. Invest Leicestershire 20 Basic Skills Information Website Address www.dfes.gov.uk/get-on About this site Information to learners, providers, employers and anyone else with an interest in basic skills. www.dfes.gov.uk/readwriteplus Information to learners, providers, employers and anyone else with an interest in basic skills. www.basic-skills.co.uk Information to learners, providers, employers and anyone else with an interest in basic skills. www.gov.uk/get-on/docs/casestd.doc Information to learners, providers, employers and anyone else with an interest in basic skills. www.move-on.org.uk Information to learners, providers, employers and anyone else with an interest in basic skills. www.teach-northants.info Basic Skills Network site aimed at anyone currently working in Basic Skills education or anyone wishing to develop a career in the sector, including frontline workers. Information on qualifications, training, jobs, events etc. Business Start Up Website Address www.fastlinksolutions.co.uk About this site Provides details about topics you need to know if you are planning to set up and run your own business. www.businesslink.gov.uk A single access point to all services for businesses including good start-up advice. www.inlandrevenue.gov.uk Check tax and National Insurance issues in “Starting Up in Business” section. www.chamberonline.co.uk/benefits/ British Chambers of Commerce offer financial and legal benefits to start-ups. www.nfea.com National Federation of Enterprise Agencies http://www.support4learning.org.uk/careers/self_employment.cfm http://www.self-employmentexcellence.com/ http://www.bls.gov/opub/ooq/1999/Summer/art02.pdf Invest Leicestershire 21 Education & Training Contacts Leicester College Tel: 0116 224 2240 info@leicestercollege.ac.uk www.leicestercollege.ac.uk University of Leicester University Road Leicester LE1 7RH Tel: 0116 252 2522 www.le.ac.uk De Montfort University The Gateway Leicester LE1 9BH Tel: 0116 255 1551 www.dmu.ac.uk Loughborough University Loughborough Leicestershire LE111 3TU Tel: 01509 263 171 www.lboro.ac.uk Learn Direct www.learndirect.co.uk Other Useful Contacts Citizens Advice Bureau Free, confidential advices about issues which are central to peoples lives Tel: 0845 052 5252 www.citzensadvice.org.uk The Princes Trust Business Advice and support for under 30 year olds Mansion House 41 Guildhall Lane Leicester LE1 5FQ phone: 0116 253 7824 fax: 0116 253 7866 email: webinfoem@princes-trust.org.uk Invest Leicestershire 22 The following pages are all taken from the Jobcentreplus website: Getting Started - Writing a Curriculum Vitae (CV) A CV is a short account about you, your work experience and qualifications. It should ideally be two sides of A4 giving a potential employer key facts about yourself. You would send a CV to an employer when applying for a job in writing. If you have a disability which means you are unable to produce a written or typed CV, you could send an audio version of your CV. Personal advisers at Job Centre Plus will be able to show you how to set out a CV and give you examples of CV formats. You might be able to put a CV together using equipment at your local careers service and library. There is no set format, but you may find it useful to include the following: personal details personal profile/career history achievements work history training/qualifications interests/spare time activities references. Preparing for interviews before the day: get information - find out about the employer and the job plan for the interview find out if you will have to do a test and what it will entail find out who will be interviewing you plan your journey making sure you know where to go and leave yourself plenty of time if you have a disability, contact the employer prior to the interview if you require any particular arrangement prepare for questions you might be asked think about what you will wear. Thorough preparation will give you the confidence to do your best at an interview. Gather together the information you will need at the interview. Preparing for interviews on the day: give yourself time to get ready make sure you have all the relevant paperwork try to relax and keep calm. At the interview: be polite and friendly look interested provide examples to prove your achievements sell yourself be positive. Remember most employers like: people who listen people who answer questions with examples people who come prepared people who appear confident. Taken from http://www.jobcentreplus.gov.uk/JCP/Customers/Jobhuntinghelp/Gettingstarted/index.html Invest Leicestershire 23 Writing Letters - Help with completing letters and application forms Applying in writing for a job It is important that your written work makes a good first impression. It may be the first contact a busy Employer will have with you so keep it clear and readable without being too wordy. Your skills and talents need to stand out. It's a good idea to write a rough draft of your letter first to make sure you don't miss anything. There are four steps you can take to help you write better letters: If you have a disability which makes writing difficult you could submit your application in typed or audio cassette format. What to include Underline the skills in the advert and make sure you have shown you have them in your letter. Be positive and emphasise why you are perfect for the job Suggested layout First - summarise your skills and experience. Keep it brief and to the point. Then - say when you will be free for an interview. Be sure to include your name, address and phone number (if you have one) and the date. Enclose a copy of your CV. What to say Write clearly. Don't use a long word if a short one will do. If you have been unemployed for a while say how you spend your spare time for example voluntary work, study etc. Be honest - don't say you enjoy bungee jumping if you get dizzy on the kitchen stool - you will be caught out at an interview. Keep to the facts and try not to oversell yourself. How to say it Include a reference number if provided in the job details. Enter it below the opening line e.g. Dear Mrs...... Re: Job Ref 345/94. Try to find out the name of the person you need to write to.If you start with: Dear Sir/Madam, end with - Yours faithfully If you start with: Dear Mrs Smith, end with Yours sincerely Double check your spelling and grammar before sending the letter. The end product Be neat - whether hand written or typed. Leave plenty of space around the edges and a clear space between each paragraph or section. Use decent quality plain paper and envelopes. Write on a hard surface with a good pen. Check against your rough copy to make sure you've not missed anything. Sign the letter and print your name underneath - to make sure it can be easily read. Finally - make sure your letter arrives on time - if it is late it might not even be considered and your time will have been wasted. Further information can be found at http://www.jobcentreplus.gov.uk/JCP/Customers/Jobhuntinghelp/Writingletters/index.html Invest Leicestershire 24 Receiving an Application Form Some Employers may ask you to complete an Application Form before offering you an interview. Here are some tips to improve the chances of your application being read. Preparation Read the instructions carefully Photocopy the form if possible and practice on a rough copy first Filling it in Use a black pen (it is easier to photocopy) and write clearly and neatly. Keep the form clean and unfolded Follow the instructions exactly, for example, complete fully in block capitals if asked to do so Answer all questions which apply to you, keeping your answers short and to the point Make sure you include any relevant experience and give examples where required Avoid short cuts like enclosing your CV and referring to it on the Application Form Some Employers may want you to include a personal profile Try to avoid using words which might put an Employer off, for example, sacked/dismissed Support your application with examples (If you need more space, attach a separate piece of paper - don't try and cram everything into the space provided) And finally Check all answers carefully, making sure all dates agree, there are no spelling mistakes and that you have answered all the questions. Make sure you have stated clearly which job you are applying for. Use a large envelope - don't try and cram your finished application into a small one and spoil its appearance. Take a copy for your own records and make sure the form is sent in time - before the closing date. If it arrives late it probably won't be considered and you will have wasted your own time! Further information can be found at http://www.jobcentreplus.gov.uk/JCP/Customers/Jobhuntinghelp/Writingletters/index.html Invest Leicestershire 25 Interview Preparation Help with preparing for an interview Getting invited to an interview means you've passed the first hurdle - your application must have made a good impression. Now you need to prepare yourself for the interview to make sure you don't waste the opportunity. Before the day Get information Find out about the employer and the job - you could ask the employer if they have an information pack or speak to people you know who work or have worked for the company. The library may have business information in directories such as the 'UK Kompass Register'. Try to find out the answer to the following questions: what do they do/make/sell? who are their customers? what sort of organisation are they? financial information - turnover, profits etc. what exactly will the job involve? what sort of person do you think they want? how can you best fit your skills to match the job? Plan for the interview Then think about the interview itself: Who will be interviewing? If it is your prospective manager, the interview may be more detailed. If the Personnel Manager is interviewing, it may be less direct or detailed, but could still be testing. Will there be a test to take? Find out before the interview and ask for an example of the things you'll be asked to do. If you have a disability, contact the employer prior to the interview if you require any particular arrangements. Check the day before to ensure details have been noted prior to your arrival. Prepare for questions you might be asked The following is a list of twenty questions you may be asked at an interview. Some suggestions are given which you may like to use to prepare your own answer. Thorough preparation will give you the confidence to do your best at an interview. 1. Why do you want to work here? Mention: Good reputation of the firm Any other positive information you have about the firm, e.g. their training record It will give you a chance to do work which interests you 2. Why did you leave your last job? Explaining briefly and honestly the reasons why your last job ended. If there is anything positive to say, say it, e.g.: If you left for health reasons point out that you are now fit and reassure the employer that you can do the duties required, or, if you were dismissed, that you take responsibility for your actions and have learnt from the experience. 3. Have you done this kind of work before? Yes - tell them the skills you have and how you can use them. No - quickly describe other work experience which will help you learn the job quickly. Emphasise your interest and enthusiasm to learn. Invest Leicestershire 26 4. What did you do in your last job? Describe: skills and duties relevant to new job machines/equipment used your responsibilities people you dealt with how long you were there if you were promoted 5. What kinds of equipment can you operate? Name any type of equipment relevant to the new job Your training/qualifications Length of time you have operated this equipment 6. How long have you been out of work - how do you spend your time? Describe: jobsearch activity voluntary work further education or study hobbies 7. Why have you had a) so many jobs? b) only one job? Mention: a) so many jobs? You wanted to widen your experience in different types of work/firms. Many of the jobs were temporary. You would rather be in work than out of work. b) only one job? You had several different jobs within your last employment. The opportunity to develop. Their good record in training and development. 8. Why should I take you on? Be ready for this question and answer confidently and positively Describe your skills and experience and how they relate to this job Reassure the employer that you are hard-working, reliable and capable 9. Aren't you too a) young? b) old? Describe: a) too young? Your experience to date including any training or supervisory experience. Explain that you are keen to prove yourself, adaptable and quick to learn, physically fit, not going to move away, etc. b) too old? Emphasise the benefits of your long experience: less need for training your ability to make decisions quickly your good health - you are looking forward to many more productive years that you can still adapt to change your good work history 10. Aren't you over-qualified? Emphasise: You are looking for something fresh/new/different You can take as well as give instructions Invest Leicestershire 27 11. How do you get on with people? Describe how you have previously worked as part of a team Mention your ability to get on with people at all levels Give examples 12. What makes a good team member? Describe the skills required e.g.: good communication flexibility adaptability co-operation sense of humour 13. How do you cope with pressure? Describe the pressures in previous jobs using a recent example, e.g. how you coped with a changed deadline, completed a rush order or dealt with staff shortages. 14. What are your strengths and weaknesses? They should already know your strengths from your Application Form/CV or they would not be interviewing you, but if they ask about any weaknesses: Start by describing parts of your last job that you found testing but explain how you overcame these problems Be fairly brief but honest, e.g. "I can sometimes be a little too enthusiastic". Note: Employers value people who can admit their mistakes rather than blaming their failings on others. 15. What would you like to be doing in five years time? Explain that you would ideally like to be working for the same company but to have developed within it. 16. When was the last time you did anything stupid/lost your temper? Avoid describing a work example. Use something from your personal life that with hind-sight you would not do again. Explain how you learned from the experience. 17. What wage do you expect to earn? If the wage level is negotiable - be prepared to negotiate. The dilemma is "where to pitch your bid?" Too high, you could price yourself out. Too low, you could lose out. Before going to the interview find out about wage levels in the company and compare them with your current needs. 18. How often were you absent from your last job? If rarely - say so. If absence has been a problem - explain why and reassure the employer that you are now completely fit or the problem will not recur 19. When would you be available to start? As soon as possible! Do not put any barriers in the way. 20. Do you have any questions? You may like to prepare for this - it is almost always asked at the interview. You could ask: why is the job vacant? why did the last person leave? who would I report to? what training will I do, if any? what would my first job be? does the company carry out Job Reviews? If yes - how often? how soon will I hear about the result of my application? how would I be paid? Invest Leicestershire 28 Plan your journey Consider a "dummy run" before the day of the interview or check how long the journey will take. If necessary ask the Employer for directions, bus routes or details of car parking. Plan an alternative means of getting there and be prepared for the unexpected. If you have a disability, check there are no obstacles which could cause you problems or delays. Think about what you will wear This may depend upon the sort of work you will be doing: Give yourself plenty of time to decide what to wear and get the clothes ready the day before. You don't have to buy a new outfit! Aim for neat, tidy, clean and uncluttered appearance. If you look good it will help you feel good! Gather together the written information you will need at the interview CV, references, certificates, portfolio or examples of your work (if requested by the Employer). Re -read the job advert to refresh your memory - make sure you haven't missed something. And finally Try to get a good night's sleep! The day of your interview Before Leaving Give yourself plenty of time to get ready Make sure you've got all relevant paperwork, e.g. CVs, invitation letter If you are unavoidably delayed, Telephone early to explain, apologise and try to get another appointment On Arrival Aim to arrive about 10 minutes before the interview time Give your name to the receptionist or whoever is there to greet you Try to relax and keep calm Chat to the receptionist or whoever greets you, before going into the interview. This will ensure that the first thing you say isn't croaked out because you haven't spoken to anyone for oven an hour! Your interview First, accept that the symptoms of nerves - a fast heartbeat, clammy hands and butterflies in the stomach - are natural. These are your body's natural way of meeting a challenge and in small doses can give you the 'oomph' to make a good impression. You will make an impression in the first few minutes. It takes this time for people to assess someone and store this information. Once an impression has been formed, it's seldom changed. It's important to make first impression work for you. Nervous tension may make your voice sound shaky. Practice deep slow breathing before you get to the interview. This will slow down your heart rate and help you avoid taking quick, shallow breaths. Invest Leicestershire 29 Here are some tips which may help. DO enter the room confidently shake hands firmly - and introduce yourself be polite and friendly - look the interviewer straight in the eye as soon as you enter the room look interested - ask questions as well as answering answer questions as fully as you can - avoid yes and no answers provide examples to prove your achievements tell the truth ask if you don't understand a question speak clearly sell yourself - get your good points across/be positive give a friendly smile (if in doubt don't - it is better to look serious than insincere) DON'T sit until invited fidget and slouch in the chair smoke swear (even mildly) criticise former employers interrupt draw attention to your weaknesses go over the top - stay calm and stick to the facts Remember, most employers like: people who listen people who answer questions with examples people who are brief in the right places people who come prepared people who appear confident Also remember during discussions (and in your letters) employers look again at people who can: Cut costs Maintain competitive advantage Make it look better Improve the packaging Get it done more quickly Avoid potential problems Improve appearance Organise it Increase sales/profits/turnover Expedite the workflow Make the boss look good Use old things in a new way Provide more information Cut down time Open more territories Provide a tax advantage Reduce the risks Meet deadlines easily Cut staff costs Reduce inventories Get Government Support Develop staff performance Turn round a bad situation Introduce new systems Improve teamwork and relationships Other types of interview Not all interviews will follow the same one-to-one model. You may have to face other interview situations. The following gives a brief outline of some of the different types of interview. Panel Interview The panels are often made up of two or more members, for example Personnel Officer and Head of Section/Foreman/Supervisor Try not to be intimidated by this situation. Look at the person asking the question, and glance at the others occasionally as you reply. Remember the decision will be made by more than one person which in turn could increase you chance of success. Invest Leicestershire 30 Competency-based Interview These interviews are designed to allow you to demonstrate your level of competency in key areas of the job. You may be asked to discuss examples of your previous work and achievements. The examples you give should be different from those on your original Application Form. Before the interview you will need to list the competencies needed for the job and think about things you have done which illustrate each one. Group Interviews You may be invited to be assessed as part of a group. This is to test how you might work as part of a team. Be prepared to take an active part in the discussion/task and put forward your ideas in an assertive but not aggressive way. Skills Tests These are designed to measure the level of your knowledge, or understanding of the job, such as typing test, driving tests, manual dexterity, etc. Find out what the test will involve and try to practice before the interview. Personality Tests You could face questions on your thoughts, feelings and behaviour in certain situations. There is no such thing as a right or wrong answer as the overall picture is what is important. The end result is a personality rating used to see if the person fits the job advertised. Analysis of these tests is highly skilled and may be used by larger organisations to supplement other recruitment methods. Aptitude Tests These are designed to predict how well you might do certain tasks. They test abilities such as reasoning with words/number/diagrams; problem-solving; following instructions. These are usually set as a test paper which you have to complete within a set time limit. You can try to improve your ability to do these tests by answering or completing practice tests. Dealing with the unexpected The following situations can cause problems but being prepared may help you deal with them if they arise. The unprepared interviewer Not all employers have had training or are experienced in interviewing people. They could be just as nervous as you are about the situation. You might find yourself being talked at and given little opportunity to sell yourself. This may mean waiting for a gap in the conversation and taking the lead during the interview (but not taking over!) Delays and interruption Don't become impatient if the Employer keeps you waiting. They may have good reasons for this, so try to keep calm. If the interviewer is interrupted - for instanced by a Telephone call - offer to leave the room. Uncomfortable surroundings If you find yourself being interviewed in unsuitable surroundings such as a busy public area, or noisy part of a factory - again, keep calm and try to do your best. You could ask the Employer if you could go elsewhere but you will have to use your own judgement as to whether this request would be acceptable. After the interview While it is still fresh in your mind, think about how the interview went: what went well? what went badly? were there any questions you found difficult and why? Use a checklist to help you identify areas for improvement. Invest Leicestershire 31 Did you: arrive on time? dress appropriately? greet the interviewer politely? sit well and avoid fidgeting? answer the questions fully enough? sell myself - stress why I was the best person for the job? describe my previous duties well? look at the interviewer and smile occasionally? thank the interviewer for taking the time to see me? Try to learn as much as you can from each interview. Aim to become more prepared and confident in the future by looking for areas to improve and developing your stronger areas of performance. In this way you will increase your chance of getting that job. Further information on writing CVs and letters and filling in application forms can be found at www.worktrain.gov.uk http://www.bbc.co.uk/radio1/onelife/work/cvs/cvs_intro.shtml http://www.connexionscard.com/x/c/cxc.jsp?P1=CVHM Invest Leicestershire 32 Tips & advice from www.armchairadvice.co.uk Living Without Work Suddenly finding yourself without work can be an uncomfortable lifestyle change. Your routine has gone out of the window and you have long days to fill. This stage can be the hardest part of losing your job, you have got over the initial shock and you are looking for a new job but the prospect of days filled with daytime TV depresses you. To keep your stress levels down, boost your confidence and manage your relationships and health better, here are some strategies recommended by people who have experienced job loss: Stick to a daily schedule including regular times for getting up, eating and job search activities. Set at least one daily goal that you know you can accomplish. It can be as simple as going for a walk or going to the Job Centre. Go for a swim, go to the library, call a friend. Use stress management techniques such as yoga, relaxation or even gardening to take your focus away from worrying about work and money. Volunteer. There are hundreds of organisations crying out for volunteers, you get to fill your days and they get help – a winning situation all round. Sometimes this can even lead to new job opportunities. Get out of the house. Isolation can be very depressing and it won’t find you a new job. Walk to the shops, strike up conversation with people. Find activities that cost nothing but give you an outlet. Get in touch with the local job centre – see what programmes they have on offer for unemployed people. You could get access to new skills and training through this avenue. Explore new career opportunities or the possibility of continuing your education. Keep talking. Don’t be ashamed. Tell everyone you know that you are looking for work and make sure they know what kind of work you are looking for. Make sure your friends and family know how you are feeling and use them to help you find work. Use the time you have to pursue the hobby you always wanted. This could be the perfect opportunity to take up a hobby which makes you feel alive, builds your self confidence and can lead to new work opportunities. Keep a notebook by your bed. If you can’t sleep put ideas or fears in it. In the morning you can assess them again with fresh perspective. Reorganise paperwork, do DIY or household tasks that you have been putting off. Get regular exercise to keep your energy levels up and keep an eye on your alcohol and food intake. Make sure you are in tip top condition for any opportunity that comes your way. The last thing you can do just before you go to sleep is set a target for the next day. This gives you a tangible reason to get out of bed the next morning with a positive idea of where you are heading. If you want to get advice from people in the same situation go to the forum on www.armchairadvice.co.uk Invest Leicestershire 33 Job Loss Action Plan To keep moving forward it is useful to have some kind of plan in place. It doesn’t ha ve to be in tablets of stone as you will no doubt develop ideas over time. An action plan is about setting goals for the near future and longer term so you have concrete aims to work towards. It is helpful to have an action plan at any time in your life but it will offer you real focus if you have already lost your job. Action plans for the future work best when you know exactly where you are now. A good starting point is to conduct a personal SWOT analysis, which will help you to assess your strengths, weaknesses, opportunities and threats. If you have not yet completed a SWOT go to our SWOT template at http://www.armchairadvice.co.uk/jobsafe/swot.asp You need to be as specific as possible when making your action plan. You will probably have several major goals so break each one down into a list of tasks. It’s not much use to simply say ‘I want to find a job’ as you are making a giant mountain you have to climb. Cut things down into manageable chunks, for example; do a SWOT, write new CV, check local paper for jobs on a Wednesday. For each goal ensure you write down what actions you will take, who or what can help you and set a realistic timescale and try to stick to it. Once you have devised your action plan don’t just shove it in a drawer. Either stick it on the wall in a prominent place, maybe on the fridge in the kitchen. Keep checking back with the plan and updating it as you would do with your diary so you are reminded of what you have to do. Some people find it useful to share their action plan with their friends because this can help to keep them motivated and recognise progress. You will need to revisit and revise the action plan over time as you gather new information and your objectives evolve. There is an online action plan template that you can use. Invest Leicestershire 34 Health It is a well documented fact that stress is bad for your health and losing your job can cause major stress. Stress can be a contributory factor to illness as it may weaken your immune system and cause symptoms such as headaches, poor digestion and sleeplessness. Many of us experience different levels of stress throughout our lives and use a range of coping strategies. Sometimes events in our lives are so stressful and shocking that they can be described as traumatic. The trauma of losing your job can have a similar effect to the trauma of discovering you have to face a terminal illness, a divorce or bereavement. All are examples of situational loss and research has shown that similar patterns of emotions and behaviour are associated with traumatic events in our lives and these tend to follow five stages. The basic five stages in relation to job loss are Denial (I can’t have lost my job), Anger (I can’t believe they did this to me), Bargaining (If only I can talk to my boss maybe I can get my job back), Depression (What is the point of carrying on?) and finally Acceptance (Ok, I’ve lost my job but it’s time to move on). Elizabeth Kubler - Ross Stages of Change You may recognise the feelings associated with these stages or be in the midst of them at the moment, so how do you begin to regain control and move forward? It is normal to go through all of these emotions but by recognising the need to deal with them some people are able to accelerate the process. Although it may be hard, you need to talk about your feelings, to family and friends if you feel able. If this isn't possible you can talk to your GP, a member of the clergy or a counsellor. Talking through your problems can give you the clarity you need to move forward. Hiding your feelings just means that you have to deal with them at a later date and you may get stuck in the early stages of the cycle of change. If you notice symptoms of depression then you should talk to your GP. These symptoms can include; sleeplessness, over eating, lack of appetite, over dependence on alcohol or drugs, palpitations, thoughts of suicide or self harm, general low self-esteem, inability or avoidance of communication or lack of social interaction. There is no shame in feeling bad after such a shocking event and you don’t have to suffer in silence. The Depression Alliance may be able to help you. Becoming unemployed affects other people, particularly your family and partner. Telling your partner you have been made redundant is a traumatic experience. There have been cases of people pretending to go to work for months after losing a job in the vain hope of resolving their situation without admitting the truth. Being honest with your partner means you can enlist their support when you need it the most. Inevitably some relationships are not up to the test and marital breakdown can occur. Relate can offer help and advice on maintaining a relationship in times of trauma and adversity. There are books you can read that may also help Invest Leicestershire 35 On a day to day basis there are things you can do to look after your health. Maintain a healthy diet, watch your alcohol intake, take regular exercise and maintain a daily routine to give you focus. Sometimes the best support you can receive is through advice and information from other people who have experienced redundancy or dismissal. You can chat with other people who are going through the same experience as you on our forum. If you are struggling with your feelings and need to talk to someone face to face you can go to your GP, a priest, vicar or counsellor. If you’re in severe emotional distress the Samaritans are there for you 24 hours a day. They offer 24 hour confidential support. Go to www.samaritans.org for details. Call 08457 90 90 90 or email jo@samaritans.org. Invest Leicestershire 36 Disclaimer Every effort has been made to ensure that this document is accurate. However, it is compiled by Invest Leicestershire with data supplied by third parties (or taken from partners’ respective websites) therefore Invest Leicestershire cannot offer any guarantees as to the reliability or completeness of its contents. Nor can we take responsibility for losses either direct or indirect which may occur through the inaccuracy of any information contained herein. Invest Leicestershire would like to be advised of any errors so that these may be corrected. 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