Viola Norwood

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Laniece Archie
733 North Trumbull
Chicago, IL 60624
evarchie0107@yahoo.com
Phone: (312)818-8651
SUMMARY OF QUALIFCATIONS
Experienced Certified Nursing Assistant with over 5 years experience with the ability to care for patients while
assuring safety.
CORE COMPETENCIES & SKILLS
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Reasoning Ability: Applies common sense understanding to carry out detailed, but uninvolved, written
or oral instructions.
Problem Solving: Identifies and resolves problems in timely manner; Gathers and analyzes information
skillfully. Develops alternative solutions; Works well in team problem solving situations. Uses reason
even when dealing with emotional topics.
Customer Service: Manages difficult or emotional customer situations. Responds promptly to
customer/reporters or staff needs. Responds quickly to requests for service and assistance. Solicits
customer feedback to improve service. Meet commitments in a timely manner.
Interpersonal Skills: Maintains confidentiality. Remains open to others’ ideas and tries new things.
Addresses problems directly with the individual involved.
Written Communication: Type 25 wpm and writes clearly and informatively.
Oral Communication: Speaks clearly and persuasively in positive or negative situations. Listens and
gets clarification. Responds well to questions. Participates actively in meetings.
Planning/Organization: Prioritizes and plans work activities. Uses time efficiently. Plans additional
resources. Develops realistic action plans.
EDUCATION and CERTIFICATION
Chicago Community Learning Center
Patient Care Technician Exam/Passed
Chicago, IL
12/2015
PROFESSIONAL EXPERIENCE and SKILLS
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Provided nursing assistance care in nursing home under the direction of nursing and medical staff.
Answered signal lights, bells and intercom system to determine patients’ needs.
Bathed, dressed, undressed and weighed patients.
Bathed and/or showered patients.
Transported patients, using wheelchair and wheeled cart and assisted patients to walk.
Turned and repositioned patients every two hours to prevent bedsores.
Recorded required intake and output of patients.
Draped patients for examinations and treatments while remaining with patient.
Changed bed linens, ran errands, directed visitors and answered telephone.
Recorded temperature, blood pressure, pulse and respiration rates, food and fluid intake and output, as
directed.
Performed such duties as holding instruments and adjusting lights.
Cleaned, sterilized, stored, prepared and issued dressing packs, treatment trays and other supplies.
EMPLOYERS
Chicago Ridge Nursing Home
Certified Nursing Assistant
Chicago Heights, IL
4/2015 – 8/2015
Abcor Home Health
Certified Nursing Assistant
Chicago, IL
8/2014 – 3/2015
Berkeley Nursing and Rehabilitation
Certified Nursing Assistant
Oak Park, IL
6/2012 – 3/2014
Valencia Curry
Home Health Aide
Chicago, IL
9/2011 – 7/2015
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