November 2015
Dear Applicant,
Client Account Manager
Thank you very much for your enquiry about the post of Client Account Manager. Please find
attached:
1. A recruitment pack
2. An application form
3. A recruitment analysis form
Please email your application to recruitment@stonewall.org.uk. Alternatively you can post it to
Recruitment, Stonewall, 13th floor, Tower Building, York Road, London SE1 7NX. Please mark it
‘Strictly Private’.
There is no closing date for this application, however, we will be reviewing applications in
approximately two weeks. Please also ensure that you return the recruitment analysis form with
your application.
If you’d like receipt of your application to be acknowledged please let us know by email or enclose a
stamped addressed envelope.
Thank you for your interest in Stonewall. We look forward to receiving your completed application.
Yours sincerely,
Cathryn Wright
Managing Director
www.stonewall.org.uk
Stonewall Background Information
Stonewall was founded in 1989 by people whose aim was to create a highly professional lobbying
organisation to put the case for equality on the mainstream political agenda. The organisation has
become widely recognised for its work in transforming the legislative landscape for Britain’s 3.7m
lesbian, gay and bi people including securing equal marriage in 2013. Our strategy is now to work to
ensure equality in every part of the lived experience of gay people at home, at school and at work.
We work with a comprehensive range of stakeholders and are one of the most effective
campaigning charities in Great Britain. Stonewall is at a crucial stage. The challenges that we face
are complex as we attempt to ensure that every single lesbian, gay, bi and trans person achieves full
equality. We have an ambition to reach further into our communities, sharing our knowledge,
interventions and campaigns with the widest possible audience. We no longer have to just convince
politicians; we have to convince the owner of the small business, the dad who doesn’t want a gay
son, the priest who doesn’t know he has lesbian parishioners.
Stonewall staff
At Stonewall we believe our people to be our most precious resource. We aim to recruit the very
best staff – with a mix of private, public and third sector backgrounds – and have an ambition to
make Stonewall an ‘employer of choice’. We’ve reviewed our benefits package in recent years to
reflect this. In our most recent (May 2014) staff survey:
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97% of staff said they were proud to work for Stonewall
92% of staff said that working for Stonewall is fun
97% of staff said that they enjoy the work they do
In line with best practice we annually review our diversity statistics and take action to address any
underrepresentation. At May 2014:
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62% of our staff were female
11% of our staff were from black and minority ethnic communities
10% of our staff considered themselves to be disabled
31% of our staff were heterosexual
13% of our staff were bi
www.stonewall.org.uk
Stonewall’s Diversity Champions programme
Stonewall Programmes exist to accelerate equality for LGBT people by:
 helping businesses, charities, public services and educational institutions to develop inclusive
cultures through membership of one our innovative Champion programmes
 expertly supporting the professional and personal development of individual LGBT leaders,
role models and allies
The Diversity Champions programme is Britain’s leading employers’ membership forum, creating
and sharing best practice for lesbian, gay, bi and trans equality. With over 750 member
organisations from public, private and third sectors who employ over thirteen million staff, our
programme is the largest employer diversity forum in the world.
To ensure we provide tailored and appropriate advice and support to our members we have two
teams working on the Diversity Champions Programme: one focused at supporting the public sector
and developing regional partnerships and the other driving good practice in the private sector in the
UK and overseas. This role would sit within the private sector team.
As part of our programmes we provide a range of services to our members, including:
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Tailored support and advice from our trained account managers
Access to best practice guidance, through our publications, seminars and conferences
Opportunities to profile themselves as employers of choice through use of our logos, careers
guide and job site
These are all detailed online at www.stonewall.org.uk/workplace.
www.stonewall.org.uk
Client Account Manager (Private sector) Role Description
The post of Account Manager is central to our continued success in improving the workplace for
lesbian, gay, bi and trans people. You will be working closely with your clients to understand their
businesses and provide tailored advice and support to drive best practice and positively impact their
staff. You will have responsibility for increasing membership of the UK and Global Diversity
Champions Programmes in line with ambitious annual targets across dedicated private sector
industries.
Business Development
 Articulate a convincing business case for LGBT equality tailored to prospective clients across
a range private sector industries.
 Maintain a pipeline of new business prospects and conduct regular pitch meetings to
promote Diversity Champions membership and Stonewall’s wider work.
 Close membership deals to reach new business and growth targets.
 Take responsibility for the team’s target to secure attendance on Personal and Professional
Development programmes.
 Ensure that clients are engaged in Stonewall’s wider work, by working closely with
colleagues across Stonewall’s functions.
 Attend networking events to meet new and existing clients whilst promoting Stonewall’s
work.
Account Management
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Be accountable for the successful annual renewal of all client memberships.
Maximise client participation in Diversity Champion programme benefits (e.g. seminar
attendance) and wider Stonewall work, including fundraising events and Personal and
Professional Development programmes.
Disseminate best practise guidance to individual clients and creatively engage entire sectors
with priority topics.
Assess all clients’ Workplace Equality Index annual submissions and provide detailed
feedback to assist clients in setting their objectives.
Maintain regular communication with client base through face to face meetings, phone calls
and email to ensure client satisfaction.
Projects and team work
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Plan sessions and present at seminars, conferences and help to deliver Stonewall’s Personal
and Professional Development programmes.
Participate in all Stonewall events and campaigns to promote lesbian, gay, bi and trans
equality.
www.stonewall.org.uk
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Ensure that accurate and up to date account records are maintained on thankQ, the
organisational database
Client Account Manager (private sector) Person Specification
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A successful track record of working in a results-orientated, commercially aware
environment.
Proven ability to engage comfortably with director level and senior corporate executives,
face to face and over the phone.
Experience in a high profile client-facing role with solid evidence of account management,
and relationship building.
Ability to explain and convey complex ideas effectively to a range of audiences and
experience of devising creative client solutions.
Proven ability to inspire a range of audiences through public speaking and presenting.
The ability to work flexibly and manage a busy and diverse workload while exhibiting
outstanding attention to detail.
Strong team player who is active in creating team success.
Committed to the aims and objectives of Stonewall.
www.stonewall.org.uk
Client Account Manager Key Terms and Conditions
Place of Work
13th Floor, Tower Building, York Road, Waterloo, London, SE1 7NX
Working Week
This is a full-time permanent position, comprising a total working week of 35
hours. Stonewall’s normal office hours are Monday to Friday from 9.30am to
5.30pm, however the demands of this post require a flexible approach to both
timing and duration of the working day.
Salary Scale
The salary will be £27,000 and is paid retrospectively on the 24th day of each
month.
Annual Leave
25 days annual leave (rising to 27 after three years service), three additional
‘Stonewall Days’ over Christmas and eight statutory holidays.
Pension
Stonewall will contribute up to 9% of salary to the Stonewall Friends Life
pension scheme.
Other benefits
After successful completion of the probationary period you will qualify for:
free health insurance, death in service benefit of two times your salary,
interest free loan on travelcard, tax-free cycle scheme, childcare vouchers,
and 24 hour employee support line.
Sick Pay
Prior to completion of the probationary period sick pay is at the Chief
Executive’s discretion. Thereafter an employee who is absent from work due
to sickness will be paid up to four weeks at full pay and four weeks at half pay
in any 12 month period. After two years continuous service an employee
absent from work due to sickness will be paid up to 12 weeks full pay and 12
weeks half pay in any 12 month period.
Probationary and
Notice Periods
The post is subject to a six month probationary period. During this
period you will be entitled to receive, and are required to give, at least two
weeks notice of termination, which must be in writing. After successful
completion of your probationary period you are entitled to receive, and are
required to give, at least 2 months’ notice of termination, which must be in
writing.
www.stonewall.org.uk
Client Account Manager Application Guidance Notes
The covering letter indicates what should be included in the pack. If you’ve not received everything,
please email recruitment@stonewall.org.uk
We shortlist applicants for interview by matching the details given on the completed application
form against both the role description and the person specification. We’ll be looking for clear
evidence to show that your experience, skills and knowledge match those set out in the person
specification and role description.
We’re interested in all relevant experience, wherever you have gained it, as well as beyond paid
employment, that may contribute to your ability to meet the requirements of the job.
All parts of the role description and person specification should be addressed, as information not
given or not made explicit on the application form cannot be taken into account in the shortlisting
process. Please note that CVs are not accepted and any information given on a CV will not be
considered.
Due to the high quality and number of applications we receive, we only contact shortlisted
candidates. If you would like confirmation that you have not been successful please email
recruitment@stonewall.org.uk If posting, print or complete the form in black ink.
If you have a disability and would prefer to apply in a different format or would like us to make
reasonable adjustments to enable you to attend interview please contact us. Our offices are
accessible.
www.stonewall.org.uk