How to contact the concerned units for making the guarantee for new airline
at Suvarnabhumi Airport (Airports of Thailand Plc: AOT)
1. Asking for Scheduled Permission issued by the Department of Civil Aviation, contact via telephone
at 02-287-0320-9. The Permission will be sent to The Airside Operation Department at Suvarnabhumi
Airport afterward.
2. In case of making Properties, Services and Facilities Usage Agreement at Suvarnabhumi Airport
(Airline Agreement), all documents must be prepared according to the attached list of required
documents for contract preparation including providing AOT a month deposit for Guarantee Contract.
By contacting to Commercial Operation Division, Commercial Operation Department, on third floor of
Airport Operation Building at Suvarnabhumi Airport or calling at 02-132-9132 and Fax 02-132-9119
3. Air Navigation Service contact with Aeronautical Radio of Thailand at 02-285-9244
4. Contacting with departments within AOT
4.1 To deal with any aviation information contact Airside Operation Department call at
02-132-6822 or fax at 02-132-6819
4.2 To rent office space at the Passenger Terminal contact Commercial Operation
Department call at 02-132-9270 or Fax at 02-132-9225
4.3 To rent free space at Airside, contact Airside Operation Department at 0-2132-6950 or
fax at 02-132-6949
4.4 To rent free space at Free Zone, call at 0-2134-1473-76 and 0-2134-1750 or go to
www.freezonethaiairport.com (Thai language only)
4.5 To make a security pass contact Airport Security Department on the first floor of Airport
Operation Building or via phone at 02-132-6081-3 and fax at 02-132-6085
4.6 To deal with Airplane Guard Services contact Airport Security Department at 0-2132-6500
or fax at 02-132-6420
4.7 To deal with any Airport Service Fee at Suvarnabhumi Airport contact Finance Department
0-2132-5269-71, for Passenger Service Charge (PSC) contact at 0-2132-5296-71.
Fax: 02-132-5230 and via E-mail: plan_account@airportthai.co.th
4.8 To deal with 400 Hz System and PC-Air System, contact to Airport Facilities Co.,Ltd,
call at 02-134-6109 , 089-463-8914, Fax: 02-134-6108 Email: customerservice@afac.co.th
5. Requesting for Fuel Charge contact as below:
5.1 Bangkok Aviation Fuel Services Plc. (BAFS), call at 02-326-3900, 081-839-3636
5.2 Aircraft Service International Group (ASIG), call at 02-327-3316 ext 136, 087-004-5870
Fax: 02-327-3298
6. About the telephone lines, contact TOT at 02-373-8033 or a telephone exchange at
SuvarnabhumiAirport with number of 02-134-9055
7. Enquiry about Ground Support Equipment Services (GSE) and Maintenance Facilities
7.1 For Thai Airways International Plc., (TG) directly contact to Sale and Agreement
Department, via phone at 02-137-1610, Fax at 02-137-1675 and E-mail
address: thaigroundservice@thaiairways.com,
7.2 For Worldwide Flight Services Bangkok Air Ground Handling Company Ltd. (BFS),
contact to Sales and Marketing at 02-131-5051 thru 5053, Fax at 02-131-5099 and via
e-mail at bizinfo@bfsasia.com
8. Enquiry about Passenger Handling Services
8.1 For Thai Airways International Plc., (TG) directly contact to Sale and Agreement
Department, via phone at 02-137-1610, Fax at 02-137-1675 and E-mail address:
tg.groundservice@thaiairways.com
8.2 For Bangkok Flight Services (BFS), contact to Sales and Marketing at 02-131-5051 thru
5053, Fax at 02-131-509 and via e-mail at bizinfo@bfsasia.com
8.3 For Lufthansa Services (Thailand) Ltd. (LST), directly contact to Sales and Marketing
Department, via phone at 02-134-2501, 02-134-2210, fax at 02-134-2219
via E-mail at areya.moungsaeng@dlh.de
9. Enquiry about Cargo Handling Services
9.1 For Thai Airways International Plc., (TG), directly contact to Sale and Agreement
Department, via phone at 02-137-1610, Fax at 02-137-1675 and E-mail address:
thaigroundservice@thaiairways.com,
9.2 For WFSPG Cargo, contact at 02-131-5052, Fax at 02-131-5099 and via e-mail at
patchararatr@bfsasia.com
10. Enquiry about Technical Handling Services
10.1 For Thai Airways International Plc., (TG), directly contact to Sale and Agreement
Department, via phone at 02-137-1610, Fax at 02-137-1675 and E-mail address:
thaigroundservice@thaiairways.com,
11. For Catering Services, contact as follows:
11.1 Thai Airways International Plc. (TG), directly contact to Sale and Agreement
Department, via phone at 02-137-1610, Fax at 02-137-1675 and E-mail address:
thaigroundservice@thaiairways.com,
11.2 LSG Sky Chefs Thailand Co.,Ltd. : Telephone No. 02-131-1900, 1904, 1906
Fax: 02-131-1998, Email: Juangchan.eimsaard@lsgskychefs.com
11.3 Bangkok Air catering: Telephone No. 0-2131-7500 ext 8600 or via E-mail:
sales@Bangkokaircatering.com
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