Scheme of Work
Programme
Hotel Administration III and
Post Graduate Diploma II
Week
Topic
Course No./ Subject
RMD3130– Rooms Division Management
Weekly Learning Objective(s), by the end of the week you
will be able to:
Course Introduction
1
2
Reservations
Management
Establishing Room
Rates
-
Explain Syllabus and SOW
Emphasize SOE, rules and regulations in class
Managerial Role of DRD
-
Forecasting room availability.
Understanding room availability.
Forecasting data and formula.
Group reservations management.
-
Explain how managers establish room rates, and
identify special room rate categories.
Tariff construction and positioning price.
Introduce Marketing condition approach.
Introduce Rule of Thumb approach.
Introduce Hubbart Formula approach.
-
3
4
Front Office
Budgeting
Revenue
Management
-
-
Explain how front office managers forecast rooms
revenue and estimate expenses when budgeting
for operations
Describe how managers use various reports and
ratios to evaluate front office operations.
The concept and goal of revenue management
The history and characteristics of revenue
management
Time (Year and Quarter)/ Teacher
2015 – S2/ Yvonne Yang
Assessment
(Name),
Deadline
Required Reading/Homework
(chapter, pages)
-
Mid-Term
Exam
-
Case Study
and Mid-Term
Exam
-
Mid-Term
Exam
Case Study
PPT handout + a part of
Book chapter 12
Homework on book (Key
Terms and Review
Questions of each chapter)
PPT handout + a part of
Book chapter 12
Homework on book (Key
Terms and Review
Questions of each chapter
+ exercise per chapter)
-
PPT handout + a part of
Book chapter 12
Homework on book (Key
Terms and Review
Questions of each chapter
+ exercise per chapter)
Book chapter 13
PPT Handout
-
Homework on book (Key
-
-
5
Front Office
Management
-
-
Green Hotel Concept Presentation
Project Phase 1
6
Safety and Security
-
Mid-Term Exam
7
-
Planning and
Organizing
Housekeeping
5 components of revenue management
RM application in the industry
Strategies and tactics of revenue management
Revenue management software
Define and discuss the importance of Rooms
Division Management in international hotel
organizations.
Assess and distinguish different staffing
approaches and scheduling systems related to
international RD organizations.
Analyze and evaluate organizational structures
including the importance of guest services and
labor cost control elements.
-
-
Explain important issues in developing and
managing a safety and security program.
Identify safety procedures that relate to tasks
commonly performed by the housekeeping staff.
Describe the steps involved in a job safety
analysis and identify the basic elements of a
safety training program.
Identify Rooms security responsibilities in relation
to the theft, key control, lost and found
procedures.
Describe rooms’ responsibilities in relation to
disasters.
Mid-Term Exam
Explain how area inventory lists and frequency
schedules are used to plan the work of
housekeeping department.
Explain the function of performance and
productivity standards in planning the work of
Housekeeping.
Distinguish between the recycled and nonrecycled inventories.
and Written
Exam
Terms and Review
Questions of each chapter+
exercise per chapter)
-
PPT
Handout
A part of Book chapter 14
-
Book chapter 7
Homework on book (Key
Terms and Review
Questions of each chapter)
-
PPT Handout
A part of book chapter 10
Exercises
Mid-Term
Exam
June 4th, 2015
Case Study
June 11th, 2015
Continuous
Assessment
Scheduling
Housekeeping
-
-
8
Managing
Inventories
-
Project Phase 2
Distinguish between fixed and variable staff
positions in the housekeeping department
Explain the steps involved in developing a staffing
guide for the housekeeping department, and
describe alternative scheduling techniques.
Define the types of inventories maintained by
housekeeping, par, par levels.
Identify factors to consider when establishing par
levels for various types of guest room linens
inventoried by housekeeping.
Identify the challenges to inventory control of
linens in a housekeeping operation.
Describe procedures for effective inventory control
of guest room linens.
Hotel Room Model Presentation
Continuous
Assessment
June
30th ,2015
9
AHLA EXAM
July 2nd, 2015
PPT Handout