Curriculum Vitae – Ho Phooi Kuin
CURRICULUM VITAE
PERSONAL PARTICULARS
Name
Address
:
:
Mobil No.
Email Address
:
:
:
Gender /Marital status
NRIC No.
Age
Date of Birth
Health
Nationality/Race
Languages Spoken
Languages Written
Type writing Skill
Hobbies
:
:
:
:
:
:
:
:
:
Ho Phooi Kuin
No. 46, Al Fardan Gardens 4
P.O. Box 23763
Doha, Qatar
+6019 - 3300 819 (Mobile)
hpkuin@yahoo.com
phooi-kuin.ho@unilever.com
:Female /Married
761103-14-5656
35
03 Nov 1976
Excellent
Malaysian /Chinese
English, Bahasa Malaysia and Mandarin.
English and Bahasa Malaysia
50 words per minute
Reading, Listening to Music, Swimming,
Roller Skating, Internet Surfing.
RESUME SUMMARY
Current Position
Company
Work Duration
Current Specialization
Highest Education
:
:
:
:
:
Years of Experience
:
QA Executive - TPM
Unilever (Malaysia) Services Sdn Bhd
Sep 2003 – 2011 (Present Position)
Quality Control/ Assurance
Bachelor of Science (Hons) Degree in Food Studies
Major : Food Quality Management
12
EDUCATION BACKGROUND
1)
Bachelor of Science (Hons) Food Studies
(Major : Food Quality Management)
University Putra Malaysia, Serdang, Selangor Darul Ehsan
June 1996 – Mar 1999
2)
Certificate in Food Technology
Certificate in Industrial Training
Polytechnic Sultan Haji Ahmad Shah, Kuantan Pahang
June 1994 – May 1996
3)
Certificate in Book-Keeping
Certificate in Advanced English
Systematic Business and Training Centre (PJ) Sdn Bhd
Nov 1993 – May 1994
Page 1 of 10
Curriculum Vitae – Ho Phooi Kuin
4)
Sijil Pelajaran Malaysia (S.P.M.)
Sekolah Menengah Damansara Jaya, Petaling Jaya
Oct 1993
WORKING/TRAINING EXPERIENCE
1.
Unilever (Malaysia) Services Sdn Bhd
Position Title
Specialization
Industry
:
:
:
Sep 2003 – 2011 Present
QA Executive - TPM (Senior Executive)
Quality Control/Assurance
Consumer Products / FMCG
Trainings Attended :
1. CRQS Training, Malaysia 22 June 2011
2. HPC Training, Malaysia 26 Apr 2011
3. New HPC Liquids GMP Training, Malaysia 15 Dec 2010
4. Supplier Quality Improvement Program (SQIP), Malaysia 28 Sep10
5. ISO 9001:2008 Training by Cooper Bussman, Malaysia 25-26 Jan 2010
6. SAP U2K2Training, Malaysia – 17-19 Aug 2009
7. Qii Innovation R&D Workshop, Malaysia – 9 June 2009
8. Cold Chain Training, Malaysia – 20 May 2009
9. Quality Verification Software, Malaysia – 29 Jul 2008
10. ISO 22000 : 2005 Food Safety Management, University Science
Malaysia – 13-14 Sept 2006
11. Rayguide – Team Building for Peak Performance – 17-19 Aug 2006
12. Unilever QA & CS Training, Malaysia – June 2005
13. Unilever Food Manufacturing Training, Malaysia – June 2005
14. Pest Elimination Training by CWS Hygiene – 26 May 2004
15. Unilever HACCP & QA Auditors and Advanced HACCP Course,
Mumbai India (Qualified Unilever Regional QA Auditors) – 27Aug04
16. IRCA Certified Internal QMS Auditor by Neville Clarke Training –
13-14 Oct 2003
17. Malaysian Institute of Management - Certificate in Human Resource &
Industrial Relations, 05 Apr - 01 June 2003 (self sponsored).
18. Diploma in Basic Operation Course, McDonald’s Asia Pacific–
16Feb03
19. Keystone Foods (International HACCP & Food Safety) - Developing
and Implementing HACCP Plans in Meat Plants Jan 28-30 2002
20. McDonald’s Malaysia (Founder’s Day) recognized for contribution to
deliver world’s best quick service restaurant experience 04 Oct 2002
21. Asia Pacific QA Sensory Training Program, Hong Kong - Qualified
Sensory Panel & Professional Standards of McDonald’s products.
Feb 24-28 2001
Page 2 of 10
Curriculum Vitae – Ho Phooi Kuin
QA Executive - TPM
Primary Function :
Co-ordinate with Unilever concern companies and 3P manufacturers to ensure
Unilever's QA Requirements are properly implemented.
General
:
1. Establish and implement procedures in accordance to the QA guidelines and
policies.
2. Work closely with 3P Manufacturers, Unilever concern companies, suppliers
and logistic partners on the Unilever's QA requirements.
3. Work closely with internal Unilever team in QA, Consumer Affair, Customer
Service, R&D, Supply Chain, Marketing and Sales to ensure product quality is
maintained and ensure smooth QA workflow.
4. Assist in implementation of new quality system required by Unilever or
government agencies.
5. Responsible in ensuring safety, health, environmental and quality compliance a
required by National legislation and Unilever standards.
Specific
:
1. Maintain quality system for managing 3P manufacturers and Unilever concern
companies.
2. Respond to customer's requests, such as issuance of trade inspection, COA and
information declaration.
3. Conduct performance evaluation for 3P manufacturers and Unilever concern
companies and follow up with actions accordingly.
4. Follow up with suppliers, co-packers & logistic partners on quality failure noted,
eg with feedback gathered from the trade.
5. HACCP implementation and reviewing for all local 3P manufacturing sites.
Ensure HACCP the program is fully in line with Unilever's Product Category
GMP.
6. Conduct GMP training at 3P manufacturer's site as and when necessary.
7. Technical visit to local key 3P manufacturer's sites on weekly/ fortnightly basis.
8. Assist in trade inspection.
9. Assist in conducting quality audit when needed.
10. Co-ordinate on verification test for key TPM products on yearly basis to ensure
compliance.
11. Participate in the Unilever Quality Policy Verification Program (regional
auditing).
12. Participate in Bush Fire I & II.
Page 3 of 10
Curriculum Vitae – Ho Phooi Kuin
Position Title
:
Specialization
Industry
:
:
QA Executive (Senior Executive)
Supplier Quality Management Program
Quality Control/Assurance
Consumer Products / FMCG
QA Executive - Supplier Quality Management Program
Primary Function :
Conduct food safety and quality system audits for suppliers and 3P manufacturers and
follow up closely on status of corrective and preventive actions implemented.
Specific
:
1. Maintain quality system for Supply Quality Management in the company.
2. Conduct quality audit at 3P manufacturers and suppliers according to schedule
and follow up with corrective actions committed by the auditees.
3. Maintaining the supplier database.
4. Ensure supplier process is properly adhered with Buying and R&D department.
5. Maintaining Letter of Guarantee from 3P manufacturers and suppliers and
document is updated every 2 years.
6. Work with Buying and factory QC team to evaluate supplier's performance & risk
assessment for raw and packaging material.
7. Evaluate supplier based on Supplier Information Questionnaire (SIQ) in
accordance to SQMP requirements.
8. Co-ordinate the specification agreement activities with suppliers.
9. Assist in responding to customer's requests, such as issuance of trade inspection,
COA and information declaration.
10. Assist in performing incoming inspection.
11. Assist in trade inspection.
12. Participate in Plant Internal Audit and customers’ Audit.
13. Participate in Warehouse and Wall’s Concessionaires Audit.
14. Conduct monthly Plant GMP, Catering and Pest Control Audit at monthly
basis and follow-up corrective actions.
15. Handling customer/ consumer complaints.
16. Conduct mock recall and traceability system in timely manner.
17. Monitor pest control trend.
18. Participate in Foot on The Street (FOST) – 10 June 2008.
Reason for Leaving :
Husband accepted a job and whole family will be shifting to Qatar.
Page 4 of 10
Curriculum Vitae – Ho Phooi Kuin
2.
Golden Arches Restaurants Sdn Bhd
(McDonald’s Malaysia)
Position Title
Specialization
Industry
:
:
:
May 2000 – Sep 2003
QA Executive
Quality Control/Assurance
Food & Beverage / Catering / Restaurant
Primary Function :
1. To conduct QA and Safety audit at all McDonald's stores in Malaysia and
Singapore and ensure that the restaurants get safe, consistent quality products
that meets the product standards and is halal.
2. Assure all products meet the 100% compliance of McDonald's standard.
3. Monitor locally purchased and imported food products that meet the product
specifications.
4. Audit restaurants on the adherence to the product standards on product quality
and food safety.
5. Assist in the development of food safety training materials.
6. Provide food safety technical assistance.
Specific
:
1. To audit and assist in the product evaluation done at the suppliers.
2. Assist the Director of QA to assure that suppliers (new and established) received
the direction, information, feedback and development and training resources and
technical expertise they need to continuously improve operations, reduce cost,
gain and maintain the capability to manufacture product that meets standard,
move toward self managed excellence.
3. Assist in the HACCP and GMP audit at the suppliers.
4. Assure the store operational staffs maintain quality awareness through training
and regular quality updates.
5. Assure distribution centre staff are trained in the Quality Inspection Program and
product handling procedures.
6. Assure distribution centre's implementation and adherence to McDonald's
quality standards are monitored.
7. Assure workable Stock Recovery Program is in place, communicated and
understood.
8. Assure that supplier has Process Manual documentation.
9. Established and maintain relationships with suppliers, so information about
changes in product specification and product performance is shared and actions
are taken.
10. Established and maintain relationships with restaurant management and
operations on information about product performance and safety which is shared,
resources are leveraged and responses are coordinated and timely.
11. Store Food Safety and QA audits. Cooking equipment/ grill and drink tower
calibration, troubleshoot, provide recommendations and corrective actions.
12. Ensure random samples for microbiological sampling is done monthly.
13. Accepts special projects.
14. Arrange product shipment to be sent to Asia Pacific Hong Kong Laboratory.
15. Assist in the "Mystery Shoppers" Program.
16. Conduct and assist in the "Taste of Quality Class" for all store managers and
Page 5 of 10
Curriculum Vitae – Ho Phooi Kuin
suppliers.
17. Conduct Research, Customer Survey and Shelf Life Test in the McDonald's Store
eg Palm olein vs shortening for MacFries, Frozen and Chilled Marinated Chicken.
18. Handle customers, store complaints and arrange samples to be sent to HQ for
further investigation.
19. To assure all products meet the 100% compliance of the standard.
3.
Sunzen Corporation Sdn Bhd
(Subsidiary of Pfizer Malaysia)
Position Title
Specialization
Industry
:
:
:
Mar 1999 – May 2000
QA Analyst
Science & Technology/ Laboratory
BioTechnology / Pharmaceutical/ Clinical Research
Primary Function :
1. Carry out chemical and physical analysis for the animal feeds products for raw
materials and finished products. Antibiotics content analysis is (Salinomycin,
Semduramicin, Oxytetracycline & etc.)and Analysis of ingredients (Niacin,
Ferrous Sulphate, Sodium Bicarbonate.
2. Carried out testing using the High Performance Liquid Chromatography (HPLC)
and UV VIS Spectrophotometer instrument. Reports are submitted to supplier.
3. Assisting the Chemist and Managers in the supervision of workers in production
in weighing the raw materials and ingredients, ensure the packing quality and
quality check of finished products.
4. Preparation and ordering of chemical solutions.
5. Equipment balance calibration.
4.
Rhone-Poulenc Sdn Bhd
(previously known as Rhodia Malaysia Sdn Bhd)
Position Title (Level) :
Specialization
:
Industry
:
May 1998 – Oct 1998
Temporary Secretary/Sales Coordinator
Chemistry/Researcher
BioTechnology / Pharmaceutical/ Clinical Research
Primary Function :
1. Worked for Agrochemical Department in assisting the Product Manager.
2. Handle sales orders - preparation of quotation, stock and invoices for customers/
suppliers.
3. Perform tasks such as checking documents, typing correspondences/ reports,
presentations, photocopying, scanning and faxing documents.
4. Follow-up outstanding accounts/ debtors by phone and sending reminder letters.
5. Organize meetings by booking meeting rooms, ensuring meeting requirements
are made available, sending out and confirming visitors.
6. Answer telephone calls, take messages and answer basic queries.
7. Greet and assist visitors.
8. Maintain the department filing system.
9. Receive incoming mail and distribute accordingly.
10. Assist with travel arrangements.
Page 6 of 10
Curriculum Vitae – Ho Phooi Kuin
5.
Siemens Electrical Engineering Sdn Bhd
Position Title
Industry
:
:
May 1997 – Oct 1997
Temporary Secretary/ Team Assistant
Electrical & Electronics
Primary Function :
1. Assisting in debtor’s collection/ follow up outstanding accounts.
2. Searching the Internet for important information in completing projects.
3. Handle sales orders – preparation of quotation, stock and invoices for customers/
suppliers.
4. Perform tasks such as typing correspondences/ reports, presentations,
photocopying, scanning and faxing documents.
5. Answer telephone calls, take messages and answer basic queries regarding
products.
6. Organize meetings by booking meeting rooms, ensure meeting requirements are
made available, sending out and confirming visitors.
7. Maintain the department filling system.
Accomplishment
:
Completed few assignments and submitted tenders.
6.
Mar 1996 – Jul 1996
Bozell Worldwide Sdn Bhd
Position Title
Industry
:
:
Temporary Secretary
Advertising / Marketing / Promotion / PR
Primary Function :
1. Assisting Managing Director in his day to day operation and handle the general
affair of the company (as the secretary was on overseas leave).
2. To provide secretarial and administrative support for his division including
handling official documents, typing correspondence and reports/ presentations,
booking of hotel reservation, meeting notes and other materials, making
appointments and searching tender documents from newspaper.
3. To co-ordinate arrangements for various meetings, internally (Head office/
division) and externally (customers/ Principals).
4. To handle all affairs with good interpersonal skills and possess a high level of
confidentiality and integrity.
5. Adaptable, able to work with team and handle work independently.
6. To assist and organise seminars/ training as and when required.
7. To make routine/ simple decisions during the absence of Director.
Page 7 of 10
Curriculum Vitae – Ho Phooi Kuin
7.
MacFood Services Sdn Bhd
(Main producer for McDonald’s Malaysia)
Position Title
Specialization
Industry
:
:
:
Jun 1995 – Nov 1995
Laboratory Industrial Trainee
Science & Technology/Laboratory
Food & Beverage / Catering / Restaurant
Primary Function :
Conduct microbiological testing for all finished goods – raw and par fried, ordering of
media and process documents for positive release.
Specific
:
1. Conduct and analyse microbiological test - TPC, Salmonella, Staphylococcus
Aureus, Coliform, Escherichia Coli, Lactobacillus (Yeast & Mould Count) and
Vibro Parahaemolyticus.
2. Media preparation - BGBB 2% and MacConkey Broth, BPW 9ml and 10ml
Diluent, BHI and Urease Broth, PCA, PDA, XLD, BGA, TCBS, MRS Agar and
BPA Plate, TSI, LIA and SIM Slant, Rabbit Plasma and EMB Plate.
3. Sample Preparation - 25gm sample for boneless meat and vegetable samples,
50gm sample for bone-in chicken (raw/par fried).
4. Culturing of sample - prepare desired dilution, sample preparation (using
Stomacher), selection of suitable medium for every sample, spreading method use,
incubation of sample in different temperature.
5. Colony counting of sample - using Colony Counter.
6. Pre-Enrichment of Salmonella - using Tetrathionate Broth with Iodine.
7. Confirmation test - Staphylococcus Aureus using Rabbit Plasma for coagulase
test, Coliform and E.coli using BGBB 2%, E.coli using EMB Agar Plate, Vibrio
Parahaemolyticus using TSI slant, Motility Medium at different concentration salt
level, Salmonella using TSI slant, LIA slant, SIM, Indole Test, Urease Test and
Motility test.
8. Serological test - using antiserum O and H for Salmonella.
9. Preparation of pure culture for quality check of new batch of media.
10. Quality check for medium before use.
11. Checked the accuracy of autopipettor.
12. Balances performance tracking (in-house).
13. Thermometer performance tracking (in-house).
14. Incubators performance tracking (in-house).
15. Operation of autoclave (includes washing).
16. Operation of water distiller
17. Operation of UV Lamp to check batter and breader.
18. Operation of moisture balance.
19. Operation of pH meter.
20. Storage of sample before and after sampling.
21. Cleaning process for water bath.
22. Operation of Ultrasonic Cleaner.
23. Operation of Lamina Air Flow - off the work station's UV light while working and
on the work station's UV light after finished all the work in laboratory.
24. Recording of samples received daily on "Sample Receiving Book".
25. Daily sample incubation record on the "Sample Incubation Form" for incubators at
35, 44.5, 30 and 25 Degree Celcius.
Page 8 of 10
Curriculum Vitae – Ho Phooi Kuin
26. Positive releasing of finished goods.
27. General office work, recording and administration work, filing, typing into
computer.
Accomplishment
:
Gained knowledge in manufacturing, process control and product cutting of Fillet-OFish, Beef Patties, McNuggets and Chicken McCrispy.
8.
Mar 1994 – Aug 1994
Mecomb Malaysia Sdn Bhd
Position Title
Industry
:
:
Sales Administrative Assistant
Electrical & Electronics
Primary Function :
.
1. Assisting a group of Engineers in the Mechanical dept for tenders and all matters
relating to sales and service of product.
2. Compile all technical drawings, quotation, catalogues for submission to customers
and government bodies.
3. Handle sales orders - preparation of quotation, stock and invoices for customers/
suppliers, delivery.
4. Follow-up outstanding accounts/ debtors by phone and sending reminder letters
until payment is received.
5. To follow up on Customers' complaint/ rectification of goods.
6. To remind manager, sales engineers on urgent outstanding matters.
7. To update Principals price list, catalogs and technical prints.
8. Perform tasks such as checking documents, typing correspondences/ reports,
presentations, photocopying, scanning and faxing documents.
9. Maintain the department filing system.
Accomplishment
:
Helped in submitting tender and other assignments.
PERSONAL QUALITIES











Creative and resourceful.
Initiative.
Co-operative.
Hardworking.
Independant
Punctual.
Sense of responsibility.
Good communication skills.
Supervisory skills.
Patient and able to work with teams and lead groups.
Ability to communicate effectively with staffs at all levels.
Page 9 of 10
Curriculum Vitae – Ho Phooi Kuin
COMPUTER KNOWLEDGE
Microsoft Powerpoint, Excel, Office, Word
Advanced
CO-CURRICULUM ACHIEVEMENT
1) St. John Ambulance Malaysia (SJAM)
1993 - 1998
a) Rank : Cadet Divisional Officer – Grade 13, Sekolah Menengah Damansara Jaya,
Petaling Jaya AC1/NC1 CCD (Ambulance Cadet 1/Nursing Cadet 1 Combined Cadet
Division) Area of Central Selangor.
b) Rank : Corporal - Awarded the title as ‘The Excellent Member’.
c) Rank : Lance Corporal - An active member since 1983 while in secondary school.
OTHER CO-CURRICULUM ACHIEVEMENT
1) Sewing Competition of Malaysia 1989
10 May 1989 – 09 July 1989
a) Represented school/Selangor in Sewing Competition of Malaysia (Category –
Embroidery).
b) Being the youngest contestant at the final round held in The Weld, Kuala Lumpur.
c) Obtained 3rd place in the Final.
REFERENCES
1. Name
Relationship
Position
Company
Tel no.
E-mail address
:
:
:
:
:
:
Puan Rohana bte Hashim
Superior/ Line Manager
Quality Assurance Manager
Unilever Services (Malaysia) Sdn Bhd
+603-2246 2053
Rohana.Hashim@unilever.com
2. Name
Relationship
Position
Company
Tel no.
:
:
:
:
:
Professor Madya Dr Jinap bte Selamat
Supervisor – Thesis/ University Lecturer
Director of University Research Park
University Putra Malaysia, Serdang, Selangor Darul Ehsan
+603-8948 6101
3. Name
Relationship
Position
Company
Tel no.
:
:
:
:
:
Dr Tan Kim Seng
Company Director
Company Director
Sunzen Corporation Sdn Bhd
+603-5121 8998
Page 10 of 10