Larissa Jane Carpenter
82 Forest End,
Waterlooville,
Hampshire,
PO7 7AE
Tel: 0044 (0)2392 261204, Mobile: 07891089288 Email:
interpreterlarissafirecurl@yahoo.co.uk
PROFILE
Skilled at communicating internationally within the business environment. Experienced
translator of Technical documents, web pages, letters and e-mails. Experienced in Export
Account Handling Liaising with Customers, Distributors and Suppliers, Customer orientated,
committed, reliable and dedicated. Willing to learn new skills. High Level of accuracy with
Data Entry and excellent attention to detail. Pleasant telephone manner, cheerful disposition
highly enthusiastic and confident, competent, efficient and effective worker. Wide experience
in German and French oral and written work.
Skills & Achievements

French, German Native Speaker, High Accuracy Data Entry, Customer Orientated,
Experienced Translator, International Business, delivery of Presentations, good
verbal communication skills, Skilled negotiator, Excellent Interpersonal Skills,
Interpreter from German and French into English. Good knowledge of MS office, IT
Skills include: MS Word, MS Works, Internet, Intranet, E-mail, LAN, BPCS, Oracle,
Excel (Spreadsheets), Graphs, RSA Clait 1, Sage 100, Microsoft Outlook, Brokerbin,
Powersource and other packages. Web Page Design Level 2, Linux
EDUCATION
1992 – 1996 Combined Bachelor of Arts in German and French, University of
Portsmouth, University of Bremen (Germany) and the University of Mirail (France)
 Obtained a Higher Education Diploma in German and French.
 Gained computer skills, Improved my German and French Grammar, written and oral
skills. Gained knowledge about the political, law, economic, geographical social and
historical issues of Europe and the World, Women’s rights in a society where women
have been discriminated against, especially when the wall came down in Germany.
1996 Goethe Institut, Bremen, Germany,
Grade A in German
1989 Alliance Francaise, Toulouse, France
3 French Language Diplomas on written and oral skills, 1 A, 2 B’s
1984 – 1989 Deutsche Schule, Colomiers, France, International Grammar School
A Level Physics, Biology, History, Geography, Chemistry, Mathematics, Art, English,
German and French Literature, German and French Grammar, Sport
2005 Clait + Web Page Creation - Dreamweaver, Level 2 Diploma, South Downs
College, Purbrook
Used Mavis Beacon a software program to touch type. Gained more knowledge
about Web Page Design, The World Wide Web and Data Entry.
2005 Page Creation using Macromedia Dreamweaver Level 1 Diploma, South Downs
College, Purbrook
Gained more knowledge about Web Page Design, The World Wide Web, Hyperlinks
and Data Entry.
2002
- 2003 Diploma, Certificate on how to build a PC, South Downs
College, Purbrook
built a computer.
1989
– 1992 A Level German A, A Level French A, Southdowns College,
Purbrook ,
Gained more knowledge about the different cultures, social aspects and history of the
three countries.
1989 – 1992 GCSE Maths D, GCSE English C, GCSE Spanish C South Downs
College, Purbrook,
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Gained more knowledge about poetry, Shakespeare, Mathematics, Creative writing,
English Language and English Literature.
EMPLOYMENT HISTORY
2006 – 2007 German, English and French Consecutive Interpreter with
responsibilities from foreign nationals worldwide. Language Services Associates
in Philadelphia USA (interpretalk) 2006-2007 ongoing, The Big Word in London
2006-2007, LLE in Washington USA 2007 ongoing,
Hampshire, U.K
 Provide services for France, Germany, U.K., Canada, Australia and the USA
 Provide German and French Consecutive Telephone Interpreting Skills Part-Time-to
foreign nationals and clients from source language English into target languages
German and French
 Provide Interpreting skills for the Government, Call Center Services, Help Desks,
Social Services, Customer Support, Operator Services, Sales and Marketing, Court
Hearings, Immigration and Nationality Directorate (IND), the Department of Work and
Pensions (DWP) and Job Center Plus’s, the Home Office, the police, the UK
government Transport agencies and the International Pension Service, Her Majesty’s
Revenue and Customs (HMRC), the prison Service, Motor trade Industries, IT,
financial organizations such as banks (Wells Fargo etc…) and fraud prevention
Industries, Shops, Energizer (in Canada), Insurance organizations and Birmingham
City Council.
Interpret for the LSA (2006 ongoing in Philadelphia) for Interpretalk, The Big Word
(2006 ongoing, London) and the LLE, (2006 ongoing, Washington) for clients over the
phone
 Interpret for customers on issues such as Jobseekers Allowance, Child benefit
claims, Children’s tax credit claims and Working tax claims, Income Support claims,
National Insurance number claims, asylum claims and car breakdowns or accidents
on the motorways, Pensions and Immigration claims, Business organizations,
prisons, the national police force, IT and the NHS (The Sheffield Hospital Trust), other
medical organizations and Jobseeker claims.
 Overview of Contact Center Services for Birmingham City Council: Neighborhood
advice and Information Services, Anti Social Behavior Unit for victims of Antisocial
Behavior (BASBU), Anti Social Behavior Orders (ASBOS), Home Works / House
proud offering help to all Homeowners in Birmingham, Recruitment, Environmental
Services, Revenues, Council Tax Issues, Customers querying Refunds, Change of
addresses, customers advising of deceased cases, dealing with Neighborhood
offices, other councils, landlords, letting agents and the police, direct dealing with
Magistrates and Bailiffs, searching for missing payments, Managing Customers
accounts on debt issues such as Council tax, keeping in close contact with Housing
Benefits Service to process pending claims that affect Council tax, Change in
Circumstances, Looking into Income and expenditure
2006 Export Account Manager Fluent in English, French and German with
responsibilities worldwide. Spaform UK Ltd., Farlington.
 Provided sales and admin support to overseas customers and Export Sales
Managers
 Ensured that export customers had their requirements met
 Customers prime point of contact for Spaform
 Liaised with Export Sales Managers maintained price lists
 Supplied product literature to distributors-maintained records
 Dealt with Freight Forwarders, Export customers, Chamber of Commerce
 Responsible for Customer Support Administration.
 Preparation and amendments to Sales Orders, Purchase Orders with sales support
activities,
 Dealt with the Order Acknowledgements, Delivery Notes, Distribution documents,
Packing Material, Letters, e-mails and faxes, Manufacturing documents
 Liaison with Warehouse Managers, suppliers, distributors, customers, transport
officials and delivery drivers in Europe
2005 – 2006 Computer Broker Dragon Computer Remarketing Ltd., Havant
 Telesales
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Telemarketing
E-marketing
E-commerce
 Internal Sales
 Dealt with the Sales Orders, Purchase Orders, e-mails, Spreadsheets, Microsoft
Word, Brokerbin, Powersource
 Researched Maintenance industries all over Europe
 Built up a Customer Base
 Sold Computer Parts, Components and Spares to my customers working for
maintenance companies in Europe
 Dealt with suppliers in France, America and the United Kingdom
 Acquired new business for Dragon Computers
 Started off form scratch creating my database of customers and sold mainly printers.
2004 German, French, English Export Coordinator/Credit Controller, Nice CTI
Systems UK Hedge End, Southampton
 Dealt with the orders, the Shipping documentation such as Invoices, Faxes, Credit
Invoices.
 Generated business and provided Logistical Support
2003 – 2004 Technical Customer Support Translator, Hitachi Global Storage
Technologies, North Harbour, IBM, Portsmouth
 Translated technical automotive documents about 30 A4 Pages long each time from
German into English.
 Translated technical customer requested E-mails from German into English and viceversa.
 Translated English Web Pages on support and warranty information into German.
 French Translations also done.
 Acquired new business for Hitachi
2001 – 2003 Distribution Coordinator for Yacht Fittings, Lewmar Marine Ltd.,
Havant
 Established a logistical support system that ensured delivery dates were clearly
targeted and distributions made on time.
 Dealt with DHL and TNT for handing parcels and giving them the documentations.
 Dealt with the freight forwarders by inputting the different information such as the
weights, the different consignments etc… onto Excel via Spreadsheets and printing
the information off.
 Dealt with the customers, employees and the subsidiaries in English and French.
 Dealt with Invoices, Picklists, letters and e-mails In French.
 Helped the others in the Warehouse pack the goods.
 Organized Customer Service administration
 Liased with staff
1996 - 1997 Advertising Sales Executive, Southern Life, Hayling Island
 Sold advertising space to various companies.
 Cold called on different businesses.
 Dealt with the different advertising and marketing aspects of the job
 Business Development
1999- 2000 Headhunter, Jefferson Maguire, Fareham
 Cold called different businesses in English, German and French to place people at
various levels within a variety of companies.
 Gained insight into understanding people’s potential and career opportunities.
1998 – 1999 Data Entry Agent, IBM UK Ltd., North Harbour, Portsmouth
 Input German, French, Italian and English invoices onto a database. Responsible for
correcting the Invoices as necessary for others.
1998 German and French Shipping Coordinator, Miracle Gro Ltd., Godalming
 Handled insurance documents, input orders, invoices and spreadsheets onto
database
 Dealt with questions, queries and complaints from customers in English, German and
French.
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1997 –1998 Dutch and Belgian Customer Records Business Administrator, IBM UK
Ltd., North Harbour, Portsmouth
 Centralized the Dutch and Belgian customer records database.
 Gave customer support in German, French and English
 Wrote an Instruction Manual.
1996 - 1997 Advertising Sales Executive, Southern Life, Hayling Island
 Sold advertising space to various companies.
 Cold called on different businesses.
 Dealt with the different advertising and marketing aspects of the job
 Business Development
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Interests
Member of the Nakmas Karate Association, Hayling Island
Member of Langstone Sailability, Langstone Harbour, Hayling Island.
Swimming, playing guitar, singing, philately, country walks, Keep-Fit, sailing, keen interest in
foreign Languages.
Member of Langstone Sailability, Langstone Harbour, Hayling Island.
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