September 1, 2000.
CURRICULUM VITAE
JOSEPH C. PARADI
Department of Chemical Engineering and Applied Chemistry
NSERC/SSHRC Chairholder in Management of Technology
Director, Centre for Management of Technology and Entrepreneurship
Professor, Full-time
Cross-appointed to the Department of Mechanical and Industrial Engineering
Joseph L. Rotman School of Management
Member of the Centre for International Studies
PERSONAL INFORMATION:
Business Address:
CENTRE FOR MANAGEMENT OF TECHNOLOGY AND ENTREPRENEURSHIP
Department of Chemical Engineering and Applied Chemistry
Faculty of Applied Science and Engineering,
University of Toronto
200 College Street
Toronto, Ontario, M5S 3E5
CANADA
Tel: (416) 978-6924 x210
Fax: (416) 978-3877
e-mail: paradi@mie.utoronto.ca
Web Site: http://cmte.utoronto.ca
UNIVERSITY EDUCATION:
B.A.Sc. (1965), Chemical Engineering, University of Toronto
M.A.Sc. (1966), Chemical Engineering, University of Toronto
Ph.D. (1975), Chemical Engineering, University of Toronto
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ACADEMIC EXPERIENCE:
1996-
Professor, NSERC/SSHRC Chairholder in Management and Technology, Department
of Chemical Engineering and Applied Chemistry. Cross appointments to the
Department of Mechanical and Industrial Engineering (Status Only - "SO"), and the
Faculty of Management (SO), U of T. Member, The Centre for International Studies, U
of T.
1995-1996
Associate Professor, NSERC/SSHRC Chairholder in Management and Technology,
Department of Chemical Engineering and Applied Chemistry. Cross appointments to
the Department of Mechanical and Industrial Engineering (Status Only - "SO"), and the
Faculty of Management (SO), U of T. Member, The Centre for International Studies, U
of T.
1991-1995
Associate Professor, NSERC/SSHRC Chairholder in Management and Technology,
Industrial Engineering, Information Systems Group (75% appointment). Cross
appointments to the Department of Chemical Engineering and Applied Chemistry (25%
appointment), and the Faculty of Management (SO), U of T. Member, The Centre for
International Studies, U of T.
1991-
Executive Director, Centre for Management of Technology and Entrepreneurship
(CMTE).
1989-1991
Professor appointed on a Contractually Limited Term Appointment basis in Industrial
Engineering, Information Systems Group. Cross appointed to the Department of
Chemical Engineering and Applied Chemistry, U of T.
1983-1989
Adjunct Professor, Department of Chemical Engineering and Applied Chemistry,
University of Toronto
PROFESSIONAL EXPERIENCE:
1966-1968
National Computing Services, Vice President and Partner.
1969-1988
Dataline Inc., Founder, President and Chief Executive Officer and Chairman of the
Board. The company grew from two employees in 1969 to 185 by 1988. At first, the
company's business was in time sharing, then in software package processing, and later
in real time data base and communications oriented services. Dataline's stock market,
real time information service (CANQUOTE) had 5,500 on-line users worldwide with
offices established across Canada in London, England, and in New York, U.S.A. The
Data Centre was located in Mississauga.
1972-
Parcorp Limited, President and Chairman of the Board and CEO. An investment
management, international trade and high level consulting company.
1989-
Translucent Technologies Inc., Co-Founder and Chairman of the Board. High tech
manufacturer of liquid crystal lens equipped research spectacles.
1989-
Softek Computer Services Inc., member of the Board and the Compensation and Audit
committees. Software and data services provider to the financial services industry.
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1990-
ACCORD-TELCO Kft., Co-founder and Chairman of the Board. A Hungarian joint
venture firm doing business in the import/export and assembly of telecommunications
equipment from the Far East to Central Europe.
1989-1993
PMP Associates Inc, Partner. A Canadian Mergers and Acquisitions and Merchant
Banking organisation.
1994-1996
NOVACAP Investments Inc., Vice President, Development, A Canadian Venture
Capital Investment firm.
1995-
ProdActivity Associates Inc., President. A Canadian high-tech consulting firm,
specialising in productivity, efficiency and effectiveness studies in the services
industries.
1996-
DesignCo Inc., Chairman of the Board. A Canadian R&D company established for the
purpose of developing innovations and inventions in the automotive, transportation and
power transmission fields.
RESEARCH OR OTHER LEAVES TAKEN
1. Research leave at the Université de la Mediterranee à Aix-en-Provence, January 1997 - July 1997
2. Research leave, January 1, 1999 – June 30, 1999
AWARDS AND HONOURS:
1. Elected Entrepreneur of the Year for 1988, by the Information Industry Association, Financial
Services Industry Division.
2. Nominated and Finalist for Entrepreneur of the Year in Ontario, “Supporter of Entrepreneurship”
category, 1996.
3. Elected Fellow of the Canadian Academy of Engineers, June 1997.
PROFESSIONAL SOCIETIES:
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Member, Association of Professional Engineers of Ontario, 1967- .
Member, Metropolitan Toronto Board of Trade, 1974- .
Member, Digital Equipment Users Society (DECUS), 1969-1988.
Member, Canadian Association of Data and Professional Services Organisations (CADAPSO),
1970-90 . Member, Board of Directors (15 years), President (1972), Chairman of the Board
(1983-84), Chaired committees on: The Bank Act Review 1977, Telecommunications, Taxation,
Federal Government Contracting Procedures, Trans-Border Data Flow, Software Duties and Taxes,
Scientific Research and Tax Credits. Canadian delegate to the OECD committee on International
data communications regulations. The Association changed its name to Information technology
Association of Canada when merged with CBEMA.
Member, Data Processing Management Association (DPMA), 1972-1985. Board of Directors (3
years).
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Member, Information Industry Association, Financial Services Industry Division (IIA/FISD), 19841994. Founding member of the FISD, member of the steering committee for three years, pastChairman of the "Trading Workstation/Digital Data Feed Committee".
Member, IBM Value Added Resellers Dealers' (VAR/VAD) Council, 1985-87.
Member, Association of University Technology Managers (AUTM), 1989-97.
Member, Licensing Executives Society of the U.S./Canada (LES), 1989-97.
Member, Institute of Industrial Engineers, 1991Member, INFORMS - Management Sciences and Operational Research Society
Member, TIMS College on Innovation, Management and Entrepreneurship
Member, Productivity Analysis and Research Network (PARN)
Member, International Association for Management of Technology (IAMOT), 1992Member, and Chairman of the Board of Directors 1995-1998, Canadian Association for
Management of Technology (CANMOT)
STUDENT SUPERVISION
Ph.D.
David Reese 1994-1997 "Applications of DEA to Software Engineering Management".
Peter Pille 1995-1997 "Performance Analysis of Ontario Credit Unions"
Paul Simak 1997 - 2000 "Inverse and Negative DEA and their Application to Credit Risk Evaluation"
John Ruggieri 1997 - "Research Funding Success Using DEA in conjunction with "Pro-Grid"
Taraneh Sowlati 1997 - "Establishing the Practical Frontier in Data Envelopment Analysis"
Kerry Khoo 1998 - “The Corrected Frontier: DEA Chebyshev Model”
Zijiang Yang 1999 - "Handicapping in DEA to Allow for Cultural Differences in DMUs"
Sandra Vela 2000 - No project yet
Ozren Despic 1997 - "Hybrid Fuzzy DEA Modelling for Understanding Performance in Complex
Environments"
M.A.Sc.
David Reese 1991-1993, "Applications of Data Envelopment Analysis to Measure the Efficiency of
Software Production in the Financial Services Firm"
Brent G. McGaw 1991-1993, "Investigating the Payback of Information Technology Investment at a
Large Canadian Financial Institution"
Paul Seethaler 1992-1995 "Credit Card Fraud Detection via the Application of Neural Networks."
Ani Ghazarian 1993-1995, "A Study of the Effect of Multimedia Information Technology on Retail
Customers and Service Employees in the Royal Bank's Pilot Installation of a Video Banking Kiosk"
Atin Kulkarni 1994 - 1996, "Software Size Management Issues in Enterprise Systems Environment"
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Vanita Aggarwal 1994 - 1996, "Performance Analysis of Large Canadian Banks over Time using
DEA"
Sandra Rehm 1995 - 1996, "Performance Analysis of Engineering Teams at Bell Canada"
Paul Simak 1995 - 1997, "DEA Based Analysis of Corporate Failure"
Ramez Chehadé 1996 - 1998, “Mutual Fund Performance Evaluation Using DEA”
Allison Hewlitt 1997 - 1998, "Efficiency in the Canadian Insurance Industry: a Data Envelopment
Analysis Approach"
Zijiang Yang 1997 - 1999 "DEA Based Analysis of Software Project Efficiency"
Issam Darawish 1997 - 1999 "An Object Based Analysis and Model of On-Line Auctions"
Rinku Pershad 1997 - 2000 "A Bayesian Belief Network for Corporate Credit Risk Management"
(Co-supervised with Prof. Brenda McCabe (CIV))
Soheila Ehramikar 1998 - 2000 "The Enhancement of Credit Card Fraud Detection Systems Using
Machine Learning Methodology" (Co-supervised with Prof. Brenda McCabe (CIV))
Michael Serbinis 1998 - "e-Commerce in a Retail Banking Environment"
Heather Vance 1998 - 2000 "Opportunity Index Development for Bank Branch Networks"
Fai Tam 1998 - “DEA Efficiency in Stock Markets”
Sandra Vela 1998 - 1999 "Canadian Life and Health Insurance Productivity Evaluation Using DEA"
Burçu Anadol 1998 - "Listed Securities Market Value Estimation Using DEA"
Roya Azad 1998 - 2000 "A Belief Network for Prediction of Extra Cash Withdrawals for Year 2000".
(Co-supervised with Prof. Brenda McCabe (CIV))
M. Eng. - Projects
Fung, Sing T. 1991 - 1993, "Disaster Recovery Planning for the Data Processing Centre of
ScotiaMcleod Inc."
Suld, Clifford 1991 - 1996, "Information Systems Project Prioritisation Using DEA"
Wong, Jonathan 1996 - 1998, “Information Repository for the Audit Division of the Toronto
Dominion Bank”.
Ohanians, Edwin, S. 1998 - 1998 “Royal Trust's Application Software Model”
Andreou, Sofie 1996 - 1999 “An Empirical Study of Information Technology Outsourcing in North
America 'Guidelines to a Successful Outsourcing Contract'"
B.A.Sc. - Fourth Year Theses Projects
As this is a long list, please see Exhibit "A" at the end of this CV. As of May 31, 1999, there were 46
Undergraduate Thesis supervised and completed at the B.A.Sc. level in the Departments of Industrial
Engineering, Chemical Engineering and Engineering Science. Three of these were joint supervision
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with Professor W. Vanderburg. During the academic year 1999-2000 a further 4 theses are to be
completed.
Post-Doctoral Fellows
Dr. Dan Rosen, post-doctoral fellow (1993-95) was the first researcher in the centre to concentrate on
DEA research. He was involved in both theoretical research and the design of computer tools for
researchers in DEA.
Dr. Claire Schaffnit Senior Research Associate (1993-98) was conducting theoretical research in
DEA and in the area of graphical representation of DEA results. Her specific research focus is on the
use of Data Envelopment Analysis in determining Bank Branch efficiency and productivity. This is a
series of activities, which involves a number of research avenues.
Dr. Ping Wu a post-doctoral fellow (1995-97) engaged in the development of DEA related software
and theoretical research.
Dr. David Reese a post-doctoral research fellow (1997) conducting theoretical and practical research
in software creation process, decomposition of the process and software designer/engineer productivity
using DEA.
Other Research Associates
Ms. Gloria Yan, M.A.Sc. Research Associate (1992-1997) conducting research into banking on the
Internet and the management/technology issues relating to this exciting new area of Information
Technology.
Michael Madden, M.A.Sc. Research Associate (1992-1994) conducted research on the adoption of
Electronic Data (Document) Interchange ("EDI") technology in Small and Medium-sized Enterprises.
Zijiang Yang, M.A.Sc. Research Associate (1999).
Foreign Students/Researchers
Mr. Paul-Henri Kayser, a Belgian visiting researcher (11/93 - 09/94) has completed research on the
technology uses by Schedule II Banks in Canada. This work examined the barriers these foreign banks
encounter due to their technology deployment practices. Working paper title: "Information Technology
as a Strategic Defence for Schedule II Banks in Canada"
Mr. Richard Braeken, a visiting student from Eindhoven University, Holland (09/94 - 07/95) is
working on a dynamic simulation project of a Securities Lending system at the Royal Trust Company.
Ms. Eveline van Stijn, a visiting student from Holland (03/99 - 10/99) working on the corporate
experience after an Enterprise Resource Planning system is installed.
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PUBLICATIONS:
Academic Journals (peer-reviewed) and Proceedings (peer-reviewed)
1. Smith, J.W. and Paradi, J.C., "Heat Transfer to Settling Slurries in Vertical Transport", J. of
Pipelines, Vol.3, 43-52 (1982)
2. Paradi, J.C., Parsons, M.D.R. and Yan, G. "Service Pricing Strategies in an Internal System Services
Organisation with Captive Customers/Markets", pages: 275-284, Proceedings of the Hawaii
International Conference on System Sciences XXVIII, January 3-6, 1995, Maui, Hawaii.
3. Paradi, J.C., Marr, C., Wong, M., and Yan, G. "Simulation Based Alternative Strategies in Risk and
Service Guarantee Trade-offs in the International Funds Transfer System at a Large Canadian Bank",
IEEE Transactions on Engineering Management, Vol. 42, No. 4, November 1995.
4. Paradi, J.C., Reese, D., and Rosen, D., “Application of DEA to measure the efficiency of software
production at two large Canadian banks” 1997, Annals of Operations Research, 73 (1997) 91-115.
5. Schaffnit, C., Rosen, D., and Paradi, J.C., “Best practice analysis of bank branches: An application
of DEA to a large Canadian bank”, European Journal of Operations Research, 98 (1997) 269-289
6. Rosen, D., Schaffnit, C. and Paradi, J.C. “Marginal Rates and Two-dimensional Level Curves in
DEA”, 1998, Journal of Productivity Analysis, 9,205-232 (1998)
7. Yan, G., Paradi, J.C. and Bhargawa, S. "Banking on the Internet", pages: 275-284, Proceedings of
the Hawaii International Conference on System Sciences XXX, January 7-10, 1997
8. Paradi, J.C. and Rehm, S. "Mesure des performances des Equipes Techniques à Bell Canada".
Accepted to be part of the book to be published from selected papers presented at the "La Méthode
DEA et l'Analyse des Performances des Entreprises et des Organisations", Marseilles France, June 2628, 1997
9. Schaffnit, C. and Paradi, J. " La Mesure de Performance dans les Industries de Service-Application du
DEA au Reseau d'Agences d'une Grande Banque Canadienne ", 1997. Accepted to be part of the book to
be published from selected papers presented at the "La Méthode DEA et l'Analyse des Performances
des Entreprises et des Organisations", Marseilles France, June 26-28, 1997
10. Yan G. and Paradi, J. C. “Internet - The Future Delivery Channel for Banking Services?”,
Proceedings of the Hawaii International Conference on System Science XXXI, January 6-11, Hawaii,
Hawaii, 1998.
11. Yan G. and Paradi, J. C. "Success Criteria for Financial Institutions in Electronic Commerce",
Proceedings of the Hawaii International Conference on System Science XXXII, January 4-8, Maui,
Hawaii, 1999.
12. Paradi, J.C. and Ghazarian-Rock, A. “A Framework to Evaluate Video Banking Kiosks”, Omega
Int. J. Mgmt Sci. Vol 26, No. 4, pp. 523-539, 1998
13. Yan, G. and Paradi, J. C., “Success Criteria for Financial Institutions in Electronic Commerce”,
Proceedings of the 32nd Annual Hawaii International Conference on System Sciences, IEEE Computer
Society, ISBN 0-7695-0001-3
Books
1. P.-Y. Badillo and J. C. Paradi “DEA: La Méthode d’analyse de Perfromances” Hermes Science
Publications, 1999.
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Chapters Contributed to Books
1. Paradi, J.C., Chapter IV and co-editor, "The Creation and Distribution of Securities-Related
Information in North America", ISBN 942774-28-0, Published by the Information Industry
Association, Washington, D.C. (1988)
2. Paradi, J.C., Chapter on ENTREPRENEURSHIP in "Introduction to Canadian Business &
Management", edited by John Pliniussen, McGraw Hill, 1993.
Submitted to Refereed Journals
1. Aggarwal, V., Paradi, J.C., Schaffnit, C. and Rosen, D. "Performance Analysis and Productivity
Growth of Large Canadian Banks using DEA and Malmquist Index Techniques", November 1997,
submitted to the Journal of Productivity Analysis.
2. Schaffnit, C. and Paradi, J.C. “Performance evaluation of the commercial branch network of a large
Canadian Bank using DEA”, Submitted to European Journal of Operations Research, May 1998.
3. Paradi, J.C., Rehm, S. and Schaffnit, C. “Performance Analysis for Engineering Design Teams at
Bell Canada Using DEA”, 1998, Submitted to ”, IEEE Transactions on Engineering Management. –
(under first revision and changes).
4. Pille, P. and Paradi, J.C. “Financial Performance Analysis of Ontario (Canada) Credit Unions: An
Application of DEA in the Regulatory Environment” DEA Conference, Wernigerode, Germany,
October 16-18, 1998
5. Pille, P. and Paradi, J.C. “Facets at the Frontier and Efficiency Measurement in DEA” Submitted to
the Journal of Productivity Measurement, June 1999.
6. Menzies, T.V., Paradi, J. C. and O’Connor, R. “Entrepreneurship Education and Engineering
Students: Satisfaction, Career Paths and Propensity to Venture”. Submitted to the Journal of Small
Business Management., May 1999.
Submissions to Refereed Conference Proceedings
1. Vela, S. and Paradi, J. C. "Canadian Life and Health Insurance Productivity Evaluation Using Data
Envelopment Analysis", 17th European Conference on Operational Research, Budapest, Hungary, July
16-19, 2000
2. Vela, S. and Paradi, J.C. " Canadian Life and Health Insurance Productivity Evaluation Using Data
Envelopment Analysis", International DEA Symposium 2000, July 2-4, 2000, Brisbane, Australia.
Working Papers (Completed and in Progress)
1. Paradi, J.C. and McGaw, B.G., "Analysis of the Quality Measurement Reporting System for the
Royal Bank of Canada", 1992.
2. Paradi, J.C. and McGaw, B.G., "Investigating the Payback of Information Technology Investments at
a Large Canadian Financial Institution", 1994.
3. Paradi, J.C. and G. Yan "Validation of Testing for Entrepreneurial Qualities"
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4. Paradi, J.C. and Seethaler, P. "Credit Card Fraud Detection "As-it-Happens" Using Neural Networks
On-line", 1996.
5. Paradi, J. C., Simak, P. and Yan, G. "Record Compression/Decompression Strategies in an
Enterprise System", 1995.
6. Paradi, J.C. and Kulkarni, A. "Predictability of Manual and Machine Counted Function Point
Analysis Results Using Work Effort Measurements", 1996.
7. Paradi, J.C. Kulkarni, A., "Function Points: A Critical Evaluation", 1996.
8. Paradi, J.C., Ghazarian, A. and Madden, M. "Barriers to the Adoption of EDI Technology by
Canadian SMEs".
9. Paradi, J.C. and Chehadé, R. "Mutual Fund Performance Assessment Using DEA", 1999.
10. Paradi, J. C., Hewlitt, A. and Schaffnit, C. "Efficiency in the Canadian Insurance Industry: A DEA
Approach", 1999.
Industry Journals and Magazines
1. Paradi, J.C., "Time Sharing and the Computer Utility", Canadian Datasystems, Vol 3, #1 (1971)
2. Paradi, J.C., "Computer Utility and its Hardware", Canadian Datasystems, Vol.3, #2 (1971)
3. Paradi, J.C., "Computer Utility and its Software", Canadian Datasystems, Vol.3, #4 (1971)
4. Paradi, J.C., "Terminal Capability in Computer Time-sharing", Canadian Datasystems, Vol.3, #8 (1971)
5. Paradi, J.C., "Application Packages in Time-sharing", Canadian Datasystems, Vol.3, #10 (1971)
6. Paradi, J.C., "A Guide to the Selection of a Timesharing System", Canadian Datasystems, Vol.4, #2
(1972)
7. Paradi, J.C., "Data Security in a Timesharing System", Canadian Datasystems, #Vol.4, #8 (1972)
8. Paradi, J.C., Series of twelve articles written for Canadian Datasystems: "Telecommunications", Vol.4,
#1; "BASIC Language, Vol.4, #2; "FORTRAN Language", Vol.4, #3; "COBOL Language, Part I", Vol.4,
#4; "COBOL Language, Part II", Vol.4, #5; "COBOL Language, Part III", Vol.4, #6; "DATA BANKS",
Vol.4, #7; "Data Retrieval", Vol.4, #8; "Computer Graphics", Vol.4, #9; "Report Preparation", Vol.4, #10;
"EDUCATION", Vol.4, #11; "Custom Programs", Vol.4, #12. (1972)
9. Paradi, J.C., Series of twelve articles written for Canadian Datasystems: "Batch Processing", Vol.5, #1;
"Job Costing/Estimating", Vol.5, #2; "National Marketing", Vol.5, #3; "The Mix Problem", Vol.5, #4;
"Coordinate Geometry", Vol.5, #6; "The Concrete Construction Problem", Vol.5, #6; "The Pipe Stress
Problem", Vol.5, #7; "The NEWS/TRIM Problem", Vol.5, #8; "Data Banks in Collective Bargaining",
Vol.9, #2; "Data Banks in Shipping Problems", Vol.5, #10; "Billing Inventory Control, Accounts
Receivable (BICAR), Part I", Vol.5, #11. (1973)
10. Paradi, J.C., "Canada's Computer Service Business Enters its Second Decade"., Canadian Datasystems,
Vol.10, #1 (1980)
11. Paradi, J.C., "What are the Issues in Trans-border Data Flow?", Canadian Datasystems, Vol.15, #4,
71-77 (1983)
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INVITED PRESENTATIONS
Papers Presented at Academic Conferences and Meetings
1. Paradi, J.C. "Teaching Management to Engineering Students", presented at the Second International
Conference on Engineering Management, Toronto, Ontario, Sept. 10-13, 1989.
2. Paradi, J.C. and Charles, M.E., "Entrepreneurship at the University of Toronto", Third Canadian
Conference on Entrepreneurial Studies, Calgary, Alberta, September, 1989
3. Charles, M.E., and Paradi, J.C. "Spin-Off Companies: The Toronto Experience", Universities,
Technology Development Business Competitiveness - European/North-American Regional
Comparison, Grenoble, France, October 15, 1991
4. Paradi, J.C. "Undergraduate Engineering Entrepreneurship Education at the University of Toronto",
34-th Joint National Meeting IFORS Conference - San Francisco, November, 1992.
5. Paradi, J.C. and McGaw, B.G., "Experience with Service Quality Management at the Royal Bank of
Canada", 34-th Joint National Meeting IFORS Conference - San Francisco, November, 1992.
6. Paradi, J.C. "Universities' Role in Technology Development in Society", International Conference
on Technological Developments and Social Progress, Technical University of Budapest, Hungary,
September 28-30, 1992.
7. Paradi, J.C. "Technology Management is the Critical Success Factor for Financial Services Industry
Members", CANMOT Conference, Toronto, May 5-6, 1994.
8. Paradi, J.C., Reese, D.N., "Applications of DEA to Measure the Efficiency of Software Production
in the Financial Services Firm", TIMS XXXII Alaska Conference, June 12-15, 1994.
9. Paradi, J.C., Parsons, M.D.R. and Yan, G. "Service Pricing Strategies in an Internal System Services
Organisation with Captive Customers/Markets", Hawaii International Conference on System Sciences
XXVIII, January 3-6, 1995, Maui, Hawaii.
10. Schaffnit, C., Rosen, D. and Paradi, J.C. "Analysis of Branch Performance at a Large Canadian
Bank Using DEA", INFORMS Conference, Los Angeles, April 23-26, 1995.
11. Paradi, J. C. "Progress Report on the Activities of the Centre for Management of Technology and
Entrepreneurship 1994-95", Third Annual Technology and Innovation Management NETwork
Meeting, Kingston, Ontario, May 7-9, 1995.
12. Schaffnit, C., Rosen, D. and Paradi, J.C. "Visualizing DEA", INFORMS International Meeting
XXXIII Singapore, June 25-28, 1995.
13. Rosen, D., Schaffnit, C. and Paradi, J.C. "Characterizing and Computing trade-offs in DEA",
INFORMS International Meeting XXXIII Singapore, June 25-28, 1995.
14. Paradi, J. C. "As The Pendulum Swings", Dinner presentation at the Annual Conference of the
Materials Research Centre of Ontario, an Ontario Centre of Excellence, October 14, 1995,
Nottawasaga Inn, Alliston.
15. Lefebvre, L.A., Mason, R.M. and Paradi, J.C. "Workshop on Technology Management Executives and Academics Focus on Critical Issues of Teaching and Practice", Hawaii International
Conference on Systems Sciences XXIX, January 3-6, 1996.
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16. Paradi, J.C. and Schaffnit, C. "DEA Applications in Canadian Branch Banking" Invitational DEA
Conference on Banking: "Efficiency in Banking", Nicosia, Cyprus, April 10-12, 1996
17. Paradi, J.C., Aggarwal, V., Schaffnit, C. "Temporal Study of Canadian Banking Industry"
INFORMS Washington Spring National Meeting, May 5-8, 1996.
18. Paradi, J.C. and Reese, D. "Improving Total Quality Using DEA", INFORMS Washington Spring
National Meeting, May 5-8, 1996.
19. Paradi, J.C. "Industry - University Collaboration: Does it work? Can it work?", Administrative
Sciences Association of Canada 24th Annual Conference, May 25-28, 1996, Montreal, Quebec.
20. Yan, G., Paradi, J.C. and Bhargawa, S. "Banking on the Internet", HICSS '97, January 7-10, 1997.
(nominated as best paper in Track).
21. Paradi, J.C. and Schaffnit, C. “DEA Productivity Study of Retail Banking in Canada - Comparison
Against the Bank's Own Results from Traditional Methodology”, 20-th Meeting of the EURO Working
Group on Financial Modelling, April 24-26, 1997, Inter-University Centre, Dubrovnik, Croatia.
Invited Keynote Lecture.
22. Paradi, J. C. “Phase II: Looking to the Future” CANMOT Annual Meeting, April 30 - May 2, 1997,
University College of Cape Breton Island, Baddeck, N.S.
23. Paradi, J. C., Kayser, P-H., Yan, G. Information Technology As A Strategic Investment For Schedule
II Banks In Canada”, Conference “La Méthode DEA et l’Analyse des Performances des Entreprises et des
Organisations”, June 26-28, 1997 Marseilles, France.
24. Paradi, J. C., Rehm, S. and Schaffnit, C. “Performance Analysis for Engineering Team at Bell
Canada”, Conférence “La Méthode DEA et l’Analyse des Performances des Entreprises et des
Organisations”, June 26-28, 1997 Marseilles, France.
25. Schaffnit, C. and Paradi, J. C. “La Mesure de Performance dans les Industries de Service-Application
du DEA au Reseau d'Agences d'une Grande Banque Canadienne”, Conférence “La Méthode DEA et
l’Analyse des Performances des Entreprises et des Organisations”, June 26-28, 1997 Marseilles, France.
26. Schaffnit, C. and Paradi, J. C. “Performance Evaluation of Business Banking Centres at a Large
Canadian Bank”, Joint International Meeting of INFORMS-XXXIV and EURO-XV, Barcelona, Spain,
July 14-17, 1997.
27. Paradi, J. C., Rehm S. and Schaffnit, C. "Performance Analysis of Engineering Teams at Bell
Canada", INFORMS '97 Barcelona, Spain, July 17, 1997.
28. Paradi, J. C. and Simak, P. “DEA Based Analysis of Corporate Failure”, 5-th European Workshop on
Efficiency and Productivity Analysis, Copenhagen, October 9-11.
29. Pille, P. and Paradi, J. C. “Facets and Efficiency Measurement in Data Envelopment Analysis”, 5-th
European Workshop on Efficiency and Productivity Analysis, Copenhagen, October 9-11.
30. Yan, G. and Paradi, J. C. "Internet - The Future Delivery Channel for Banking Services?", The Hawaii
International Conference on Systems Sciences - 31, January 6-10, 1998, Hawaii, Hawaii.
31. Hewlitt, A. and Paradi, J.C. "Performance of Insurance Companies in Canada", INFORMS National
Meeting in Montreal, April 29, 1998
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32. Chehade, Ramez and Paradi, J. C. "Performance Evaluation of Mutual Funds" INFORMS National
Meeting in Montreal, April 29, 1998
33. Pille, P. and Paradi, J. C. "Performance Analysis of Ontario Credit Unions", INFORMS National
Meeting in Montreal, April 29, 1998
34. Schaffnit, C and Paradi, J. C. "Selection of 'Model' Bank Branches", INFORMS National Meeting in
Montreal, April 29, 1998
35. Paradi, J. C. "Performance Report for the MoT Chair at Toronto", CANMOT Annual Meeting, May
4-5, 1998, Edmonton, Alberta
36. Paradi, J. C. and Reese, D. "Forecasting and Tradeoff Analysis Using DEA", INFORMS Tel-Aviv,
June 28-July1, 1998, Tel-Aviv, Israel
37. Hewlitt, A., Paradi, J. C. and Schaffnit, C. "Performance Characteristics of the Canadian P&C
Industry, using DEA", INFORMS Tel-Aviv, June 28-July1, 1998, Tel-Aviv, Israel
38. Expert panel session with Seiford, L. M., Sherman, H. D. and Paradi, J. C. "How to Apply DEA to
Real World Cases", INFORMS Tel-Aviv, June 28-July1, 1998, Tel-Aviv, Israel
39. Schaffnit, C. and Paradi, J. C. "Commercial Branch Productivity Analysis in a Large Canadian
Bank", EURO XVI, July 12-15, Brussels, Belgium.
40. Pille, P. and Paradi, J. C. "Failure Prediction in Ontario (Canada) Credit Unions using DEA", EURO
XVI, July 12-15, Brussels, Belgium.
41. Paradi, J. C. and Chehadé, R. "Mutual Fund Performance, A DEA Evaluation", DEA Conference,
Wernigerode, Germany, October 16-18, 1998.
42. Yan G. and Paradi, J. C. "Success Criteria for Financial Institutions in Electronic Commerce",
Hawaii International Conference on System Science XXXII, Maui, Hawaii, January 4-8, 1999.
43. Paradi, J. C. and Reese, D. "Forecasting and Trade-off Analysis Using DEA", INFORMS Tel-Aviv,
June 28-July1, 1998, Tel-Aviv, Israel
44. Hewlitt, A., Paradi, J. C. and Schaffnit, C. "Performance Characteristics of the Canadian P&C
Industry, using DEA", INFORMS Tel-Aviv, June 28-July1, 1998, Tel-Aviv, Israel
45. Expert panel session with Seiford, L. M., Sherman, H. D. and Paradi, J. C. "How to Apply DEA to
Real World Cases", INFORMS Tel-Aviv, June 28-July1, 1998, Tel-Aviv, Israel
46. Schaffnit, C. and Paradi, J. C. "Commercial Branch Productivity Analysis in a Large Canadian
Bank", EURO XVI, July 12-15, Brussels, Belgium.
47. Pille, P. and Paradi, J. C. "Failure Prediction in Ontario (Canada) Credit Unions using DEA", EURO
XVI, July 12-15, Brussels, Belgium.
50. Paradi, J. C. and Chehadé, R. "Mutual Fund Performance, A DEA Evaluation", Symposium on
Data Envelopment Analysis – Recent Developments and Applications, Wernigerode, Germany,
October 16-18, 1998.
51. Pille, P. and Paradi, J.C. “Scale Efficiency at the Ontario Credit Unions”, Georgia Productivity
Workshop, October 29 – Nov 1, 1999, Athens, Georgia, U.S.A.
12
52. Yan, G. and Paradi, J. C., “Success Criteria for Financial Institutions in Electronic Commerce”,
The Hawaii International Conference on Systems Sciences - 32, January 5-8, 1999, Maui, Hawaii.
53. Paradi, J. C. “Selling D.E.A. Results to Management” INFORMS Cincinnati National Spring
Conference, May 1-5, 1999, Cincinnati, Ohio.
54. Simak, P. and Paradi, J. C. “How To Estimate The Market Value Of A Private Company - A DEA
Approach”, The 5th International Conference on the Decision Sciences Institute, July 4-7, 1999,
Athens, Greece.
55. Paradi, J. C. and Yang, Z. “DEA Based Analysis of Software Projects Efficiency” IFORS ’99
Conference, August 16-20, 1999 Beijing, China.
56. Paradi, J. C. and Vela, S. "Canadian Life and Health Insurance Productivity Evaluation Using Data
Envelopment Analysis", International DEA Symposium 2000, July 2-4, 2000, Brisbane, Australia.
57. Paradi, J.C. and Vela, S. "Canadian Life and Health Insurance Productivity Analysis Using DEA",
EURO XVII - 17-th European Conference on Operational Research, July 16-19, 2000 Budapest,
Hungary.
58. Paradi, J. C. "Selling DEA Results to Management", EURO XVII - 17-th European Conference on
Operational Research, July 16-19, 2000 Budapest, Hungary.
Chairmanships and Organisational Activities at Academic Conferences
1. Chairman, "Emerging Issues in Engineering and Technology Management", 34-th Joint National
Meeting IFORS Conference, San Francisco, November 1992.
2. Chairman, "Educational Strategies for Engineering and Technology Management", 34-th Joint
National Meeting IFORS Conference, San Francisco, November 1992.
3. Chairman, Organiser and Host, Second Annual Technology and Innovation Management NETwork
Meeting and CANMOT Conference, Toronto, May 5-6, 1994.
4. Chairman, "DEA Applications in Financial Services Industries", TIMS XXXII Anchorage Alaska,
June 12-15, 1994.
5. Chairman, "Productivity and Efficiency Analysis" Cluster, ORSA/TIMS Joint National Meeting,
Detroit, October 23-26, 1994.
6. Chairman, "Productivity and Organisational Performance", INFORMS Los Angeles National
Spring Meeting, April 23-26, 1995.
7. Chairman, "Data Envelopment Analysis (DEA) Cluster", INFORMS International Meeting XXXIII
Singapore, June 25-28, 1995.
8. Chairman, "Total Quality Management", INFORMS Washington National Meeting, May 5-8, 1996.
9. Chairman "DEA in Banking", the 20-th Meeting of the EURO Working Group on Financial
Modelling, April 24-26, 1997, Inter-University Centre, Dubrovnik, Croatia.
10. Chairman, Co-Organiser, Co-Host and Member of the Comité Scientifique, "La Méthode DEA et
l’Analyse des Performances des Entreprises et des Organisations", June 26-28, 1997 Marseilles, France.
13
11. Chairman, Plenary and Keynote Session, "La Méthode DEA et l’Analyse des Performances des
Entreprises et des Organisations", June 26-28, 1997 Marseilles, France.
12. Chairman, "La Méthode DEA Appliquée au secteur de Télécommunications et de la Poste", "La
Méthode DEA et l’Analyse des Performances des Entreprises et des Organisations", June 26-28, 1997
Marseilles, France.
13. Chairman “DEA Applications”, Joint International Meeting of INFORMS-XXXIV and EUROXV, Barcelona, Spain, July 14-17, 1997.
14. Chairman “Internet Banking and Financial Services” Hawaii International Conference on System
Sciences – HICSS-31, Hawaii, Hawaii, January 6-9, 1998.
15. Chairman "Service Sector Performance Analysis Using DEA" at the INFORMS Conference, April
25-29, 1998, Montreal, Quebec
16. Chair Session: “Managerial Applications of DEA” at the INFORMS International Conference, TelAviv, June 28-July 1, 1998, Tel-Aviv, Israel
17. Chair Session: “Banking Efficiency Measurement: a Critical Need” at the EURO XVI Conference,
July 12-15, Brussels, Belgium
18. Chair Mini-Track: "Business-to-Consumer Electronic Commerce" Hawaii International Conference
on System Sciences – HICSS-32, Maui, Hawaii, January 5-8, 1999.
19. Chairman “Internet Commerce, Business to Business” Hawaii International Conference on System
Sciences – HICSS-32, Maui, Hawaii, January 4-8, 1999.
20. Chairman: "Data Envelopment Analysis V", EURO XVII - 17-th European Conference on
Operational Research, July 16-19, 2000 Budapest, Hungary.
Chairmanships and Organisational Activities at Industry Conferences
(From 1969 to 1985, a total of 43 papers and presentations were delivered at industry conferences and
meetings. Details of these are omitted here but can be provided upon request.)
1. Vice-Chairman, World Computing Services Congress V, Toronto, Ontario, June 8-11, 1986, held in
Toronto at the Harbour Castle Hilton. Also chaired Day One including the Opening Ceremonies with
Her Excellency The Governor General of Canada, The Right Honourable Jeanne Sauve. The
Honourable David Peterson, Premier of Ontario, gave the luncheon Address. Our special guest was
The Right Honourable Pierre Elliott Trudeau who also assisted with the Official Opening of The
"Trading Desk" Industry Trade Show as he cut the ribbon. Mayor Art Eggleton at City Hall delivered
the official welcome and greetings.
2. Speaker, "Investment Information Decisions in a Global Market", Information Industry Association
Annual Conference, New York, November 1986.
3. Chairman, and Speaker "Are the Means of Information Distribution more Important than the
Information Itself?", Electronic Information Industry National Colloquium, Laval, Quebec, May 5,
1988.
4. Chairman, Session "Marketing through Distribution", CADAPSO Conference 88, Toronto, Ontario,
September 14-16, 1988.
14
5. Speaker, "Free Trade Agreement: What's in it for us?", CADAPSO/IIC Forum on Canada-U.S. Free
Trade Agreement Opportunities for Information Companies, Toronto, Ontario, June 6, 1989.
6. Speaker, "The Rude Awakening - The Consequences of Being Acquired by Barbarians",
ADAPSO/Computing Services Industry Congress VII, Washington, June 4, 1990.
7. Speaker, "Entrepreneurship, its meaning and applicability in an emerging Country in Eastern
Europe", Industrial Collaboration with Ukraine, September 23, 1993.
8. Speaker, "University/Industry Partnership in an Applied Research and Development Program
Focused on the Financial Services Industry", InfoTech '93 The CIO Summit, Metro Toronto
Convention Centre, September 27-28, 1993.
9. Speaker,, "Me, an Entrepreneur?" MRCO Entrepreneurship Day, IBM Research Centre, Toronto,
November 26, 1993.
10. Speaker, "Entrepreneurship Education on doing business in Eastern Europe", Ukraine Academic
Visit, March 8, 1994.
11. Speaker, "Barriers and Opportunities in Adopting EDI in Small and Medium Sized Businesses",
EDICC Conference series on SMEs., Toronto, March 22; Hamilton, May 30; and London, May 31,
1994.
12. Speaker, EDI Council of Canada Annual Conference: The Real Story Conference 1994-EDI.
"Barriers and Opportunities in Adopting EDI in Small and Medium Sized Businesses", November 7-9,
1994, Sheraton Centre, Toronto.
13. Speaker, "Entrepreneurship - Do Engineers Have a Role?", Professional Engineers of Ontario
Annual Conference, Mississauga, April 28-29, 1995.
14. Speaker, "For Women, Entrepreneurship is a Special Challenge", PEO Women Engineers Advisory
Council Annual Conference, Mississauga, April 29, 1995.
15. Speaker, "The Luminaries' Perspective", Information Industry Association 1995 IIA World
Financial Information Conference, October 22-23, 1995, Royal York Hotel, Toronto.
16. Speaker: "Data Envelopment Analysis, the New O/R Tool" at the Toronto Chapter of the Canadian
Operations Research Society's Luncheon meeting, November 6, 1995.
17. Lecture to the University of Toronto Alumni: "Banking on the Information Highway", Innis
College, Town Hall, November 16, 1995.
18. Lecture to the Canadian Society of Industrial Engineers: "Data Envelopment Analysis - a Hot
Research Topic and New O/R Tool", March 18, 1996, University of Toronto, Toronto.
19. Invited Speaker at the 11-th Meeting of the Research Managers' Forum of The Conference Board of
Canada, "Industry/University Collaboration in Science and Technology; The roles of NSERC, CANMOT
and How RMF Can Help", May 23, 1996, Hamilton, Ontario.
20. Speaker: "Technical Entrepreneurship", The Annual Meeting of the Canadian Academy of
Engineering, June 6, 1996, Montreal, Quebec.
21. Invited Lecture: the Da Vinci Program of Excellence, “The Technical Entrepreneur”, École
Polytechnique, November 21, 1996.
22. Lead speaker at the MRCO and OCMR Entrepreneurship days October 1, 1996, International Centre.
15
23. Speaker/Panel Member "Investing in Closing the Gap" the CRMA Workshop Investing in R&D for
Business Growth, May 8, 1998, Toronto
24. Speaker "Bell Canada Conference on Outsourcing", March 25, 1998, Radisson Plaza Hotel, Toronto,
Ontario.
25. Plenary Speaker “A new Operational Research Tool for Credit Risk Management: Data
Envelopment Analysis”, Commercial Credit Association of Canada Conference, June 14-15, 1998,
Collingwood, Ontario.
Contributions to Student Societies
1. Annual Conference of the Student Chapter of CSChE: "Entrepreneurship can be a Great Career for
Engineers", November 19, 1992, Toronto, Ontario
2. Annual Conference of the Student Chapter of CSChE: "Engineering Your Career - How to Get a
Start", February 2, 1996, Halifax, Nova Scotia.
3. The IEEE Canadian Student Chapter's Professional Awareness Conference: "Entrepreneurship is a
Real Option for Engineers", February 17, 1996, University of Toronto.
4. Presentation to MIE Department’s Teaching Assistant’s training day on "How I See The Partnership:
Teaching Assistant - Professor", September 10, 1996
5. A lecture for graduate Students in the Department of Mechanical and Industrial Engineering on how to
get a job: “How to Find the Ideal Job”, December 3, 1996
6. Lecture for the Graduate Students in MIE on job search techniques: "How to Find the Ideal Job",
February 5, 1998.
7. Annual Conference of the Student Chapter of CSChE in conjunction with the 48-th CSChE
Conference, October 4, 1998, Westin Hotel, London, Ontario, "What? Me an Entrepreneur?"
8. Annual Ontario Grade 13 Student Visit to the U of T. " Information Technology Jobs for Engineers",
November, 1998.
PATENTS: NIL
16
RESEARCH GRANTS AND CONTRACTS (Past 7 years only):
Source
Title
Period of Award
NSERC
Chair in Management of
Technology in the Financial
Services Industry
SSHRC
Chair in MOT in the FSI
"
$50,000
TD Bank
Chair in MOT in the FSI
"
$50,000
Royal Bank of Canada
Chair in MOT in the FSI
"
$50,000
Bell Canada
Chair in MOT in the FSI
"
$50,000
Bell Canada
Banking Kiosk Research Grant
01/07/93 31/12/93
$10,000
Bell Canada
Banking Kiosk Research Grant
01/01/94 31/12/94
$10,000
Ernst & Young
DEA Applications in the Software
Development Process
01/03/94 28/02/97
$10,000
TD Bank
DEA Applications in the Software
Development Process
01/03/94 28/02/97
$10,000
ScotiaMcLeod Inc.
IS Security Study
01/01/93
$3,000
The Canadian Imperial
Bank of Commerce
Software Engineering
Productivity, Efficiency and
Effectiveness Methods, Processes
and Management.
01/03/9628/02/2001
$50,000
NSERC
Industrially Oriented
Research program
Software Engineering
Productivity, Efficiency and
Effectiveness Methods, Processes
and Management.
Chair in Management of
Technology in the Financial
Services Industry
01/03/9628/02/2001
$50,000
NSERC
SSHRC
Toronto Dominion Bank
Royal Bank of Canada
Bell Canada
Chair in MOT in FSI
Chair in MOT in FSI
Chair in MOT in FSI
Chair in MOT in FSI
01/07/91 30/06/96
Annual Amount
of Award
01/07/9630/06/2001
"
"
"
"
17
$100,000
$120,000
$60,000
$60,000
$60,000
$60,000
PROFESSIONAL CONTRIBUTIONS/CONSULTING ACTIVITIES:
1. High level consulting to senior executives of Canadian firms in the Information Systems area. Some
clients include: Teknion Furniture Systems Ltd., The CN Pension Fund, The Toronto Dominion Bank,
Securities Industry Services group (formerly the IBM Canada division) of ISM Canada, The Bank of
Montreal, Stentor Resource Centre Inc., The Montreal Stock Exchange, ING Canada.
2. Corporate Board Memberships: Parcorp Ltd. (Chairman), Translucent Technologies Inc. (Chairman),
Softek Computer Services Inc., Millennium Bioenergetics Inc., ACCORD-TELCO Kft. (Chairman),
ProdActivity Associates Inc., Partner and President.
3. Non-Profit Board Memberships: The Mississauga Golf and Country Club (1991-1994) -Strategic
Planning; the Canadian Hungarian Chamber of Commerce (1994-97).
COURSES TAUGHT (All taught at the University of Toronto):
Undergraduate courses:
1983-
CHE457S "Innovation and Entrepreneurship", Chem. Eng. Department
1989-1998
Fourth Year Thesis Co-ordination - applies to all students in their final year at the
Department of Industrial Engineering
1989-1991
IND421S "Management Information Systems", Ind. Eng. Department.
1990-1993
APS141S "Management of Technology, Entrepreneurship and Small Business", Faculty
wide course in the Faculty of Applied Science and Engineering.
1991-1994
Co-ordination of the entrepreneurial set of courses in the Faculty of Applied Science
and Engineering (APS141, APS242, APS243, and APS414)
1993-1994
APS414S "Entrepreneurial Business Management", the final segment of the
entrepreneurial set of courses for the Faculty of Applied Science and Engineering.
1994-
APS232F "Entrepreneurship and Small Business", Faculty wide course in the Faculty of
Applied Science and Engineering.
1994-
Co-ordination of the entrepreneurial set of courses in the Faculty of Applied Science
and Engineering (APS232, APS313, and APS424)
1995-
APS424S "Business Organisation in Canada", Faculty wide course in the Faculty of
Applied Science and Engineering.
1996-
CHE349F "Engineering Economics", Specially created for Chemical Engineers and
electronic classroom based, a section of a Faculty Wide course.
Graduate courses:
1989-91
IND1301S "Information Systems Principles in Action", Ind. Eng. Department.
1989-96
MIE1503S (formerly IND1302S) "Advanced Topics in Computing and Information
Systems", Department of Mechanical and Industrial Eng.
18
1991- 95
IND1303S "Management of Technological Change" - focused on the Financial Services
Industry, Ind. Eng. Department.
1998-
JCI503 (formerly IND1302S and MIE1503S) "Advanced Topics in Computing and
Information Systems", Joint Course between the Departments of Chemical Engineering
& Applied Chemistry and Mechanical & Industrial Eng.
UNIVERSITY SERVICE
Committees and Administration:
Departmental Committees
Department of Industrial Engineering:
•
Workload Committee
•
Space Allocation Committee (Chair)
•
Departmental Finance Committee (Chair)
•
Chairman's Advisory Board - Committee on Undergraduate Curriculum
•
Industrial Engineering Special Open House for industry representatives, research
demonstrations and arrangements. Member of the CAB organising committee for this event.
Department of Chemical Engineering and Applied Chemistry
•
Annual Activity Report Evaluation Committee
•
Created a Promotional Video on the Professional Experience Year for the department of
Chemical Engineering and Applied Chemistry.
Faculty Committees
•
Teaching Methods Committee, (Vice Chairman, 1994-95)
•
Gender Sensitive Action Committee
•
The Faculty Committee on the B.A.Sc./M.B.A Joint Program with the Faculty of management
Other University Commitments
•
Joint Committee to define a program for a B.A.Sc. and M.B.A. combination degree in
collaboration with the Faculty of Management.
•
Active assistance to the vice-president, Research of the University of Toronto in the areas of:
Technology Transfer Methodology; Inventions Policy; Representation of the University at
technology marketing conferences; Development of a Revenue Sharing Policy for research
income, (1989-1991).
•
Research into and reporting upon the state of the Faculty's relationships with industry to the
Dean of the Faculty of Applied Science and Engineering. Advise the Dean on the development
of proactive programs to increase this interaction (1989-1990).
•
Negotiation and acquisition of a substantial amount of furniture and equipment for the
Department of Industrial Engineering, Mechanical Engineering and other Departments.
•
Assisted the Vice President, Operations of the University of Toronto in an attempt to acquire a
research facility from Canada Packers (1991).
•
Negotiated a research contract on behalf of professors in Chemical Engineering and Mechanical
Engineering worth $43,000 (1991).
19
•
Co-organiser of the inter Faculty initiative between Engineering, Faculty of Management,
Departments of Mathematics and Statistics, entitled: "Financial Engineering". (1995)
Search and Tenure Committees
1990
Served on the Search Committee for the Chair of the Department of Industrial Engineering.
1990
Served as a member of the Tenure Committee for Professor W. Cluett in the Department of
Chemical Engineering and Applied Chemistry.
1994
Served as a member of the Tenure sub-committee on teaching evaluation for the tenure
consideration of Professor C. Sriskandarajah.
1997
Served as a member of the Tenure committee for Professor Sue Eason, Faculty of Information
Studies (Library Science).
NSERC Committees
1. Chair of the Technology Partnership Program of NSERC (1995 - ).
2. Member of the Committee on Targeted Research, NSERC (1995 - 98).
3. Member of the organising Committee of the Second International Symposium on Research Funding
entitled: "Measuring Impact", Ottawa, September 13-15, 1995, hosted by NSERC and China.
4. Member of the University-Industry Synergy R&D Partnerships Award Selection Committee,
Toronto, September 20-21, 1995, 1996 and 1998 sponsored by NSERC and the Conference Board of
Canada.
5. Member of the University-Industry Synergy R&D Partnerships Award Selection Committee,
Montreal, October 29-30, 1996, sponsored by NSERC and the Conference Board of Canada.
6. Member of the University-Industry Synergy R&D Partnerships Award Selection Committee,
Ottawa, June 16, 1998, sponsored by NSERC and the Conference Board of Canada.
Major Non-University Committees
•
Creator and course Director for the multi-university Mentortech Programme sponsored by the
Ontario Centres of Excellence, the Royal Bank, The Toronto Dominion Bank, NSERC and
Industry Canada. This unique course consisting of a series of lectures is called the
Technepreneur course. The course leads the participants, graduate students in 6 Ontario
Universities (Toronto, Ottawa, Queens, Waterloo, McMaster and Lakehead), through the
process of assessing the risks and rewards of creating new business ventures from their research
work. The program also includes an Enterprise Forum where the top business plans produced
by the course participants are rewarded.
Ph.D. Committees and Orals
1.
Krushelnycky, E. "Merging Rule-Based Expertise: A Financial Management Cost Accounting
System Application", 1993.
2.
Chung, L.K. "'Representing and Using Non-Functional Requirements: A Process-Oriented
Approach", - Internal/External Examiner, 1993.
20
3.
Rosen, D. "A Unified Interpretation for Singular and Near-Singular Integrals in the Boundary
Element -Method", 1993
4.
Tian, Y. "Fuzzy Expert System with Application to Production Management", 1993
5.
El-Yaniv, R. "Competitive Analysis for Financial Games", 1994
6.
Demirli, Kudret "Fuzzy Inference and its Application to Self-Navigating Systems", 1995
7.
Tanner Bilgiç, "Measurement-Theoretic Frameworks for Fuzzy Set Theory with Applications to
Preference Modelling", 1995.
8.
Zhao, H. "Automatic Generation and Reduction of the Semi-Fuzzy Knowledge Base in Symbolic
Processing and Numerical Calculation", 1995.
9.
Tam, K. Donald. "A Cost Ontology for Enterprise Modelling", 1999.
10.
Kim, Henry. "Towards and Ontology for Quality: Information Systems Approach to Formal
Models of Quality", 1999.
11.
Golovchinsky, Gene “From Information Retrieval to Hypertext and Back Again: The Role of
Interaction in the Information Exploration Interface”, 1997.
12.
Fels, Deborah "Evaluation of an Output Device Independent Vocabulary for Computer
Feedback", 1994.
13.
Bourgault, Mario, M. "Compétences des Entreprises et sous-traitance Nord-Américaine: Le
Cas de L'Industrie Aérospatiale", November 1996, École Polytechnique, Montreal
(Examination in French)
14.
Zarandi, Fazel, M. H. “Aggregate System Analysis for Prediction of Tardiness and Mixed
Zones of Continuous Casting with Fuzzy Methodology”, 1998
15.
Baronikian, Haig “View Multiplexing for Interactive Media Browsing” 1999.
16.
Bodner, Rick “Degrees of Dynamism in Hyperlinked Documents” (Comprehensive oral exam
and Departmental Seminar)
17.
Kemac Kilic “Fuzzy Systems” (Comprehensive Oral)
M.A.Sc. Committees and Orals
1.
Madden, M., "Size Separation of Fine Particles with the EPS Aerodynamic Classifier", 1992.
2.
Zuberec, S.E. "Visualisation of Text Based Information", 1994.
3.
Fadel, F. "Resource Ontology for Enterprise Modelling", 1994.
4.
Poblete, Ferdie, "The Use of Information Visualisation to Enhance Awareness of Hierarchical
Structure", 1995.
5.
Atefi, Katayoun, "Formal Models of Business Process Reengineering for Design and Design
Validation", 1997
21
ADDITIONAL INFORMATION
Research Interests
Research interests focus on the Financial Services Industry and its technology needs. Most of the work
is done in collaboration with one or more FSI firms, which typically supply the data for the studies.
Productivity, efficiency and effectiveness in the services industries are the major focus of our research
interests. This includes the examination of productivity measures for independent Decision Making
Units ("DMU") within an FSI organisation. Such groups include software development teams, branch
employees and management, loan portfolio lending teams, credit rating of corporate loans etc. This
area of research involves Data Envelopment Analysis ("DEA") methodologies and modelling of the
DMUs in the FSI corporations. Other potential applications of DEA includes the study of engineering
teams in a communications carrier; evaluation of the performance of mutual fund managers over time;
productivity based prediction of corporate failure of public companies; performance evaluations of the
Property & Casualty Insurance industry; Efficiency study of the Life insurance industry; and the study
of Credit Unions' economic performance in Ontario. New theoretical approaches in DEA applications
are the subject of several Ph.D. level researchers, such as the ranking of frontier resident DMUs;
corrections for inherent data errors; negative and inverse DEA. User friendly GUI for use by
practitioners designing DEA solutions, computer programs to solve large and complex DEA models
are also under development.
Our research also involves the examination of economic returns on Information Technology
investments. The FSI members spend as much as a billion dollars per annum in this area and their
returns on this investment have never been accurately determined. Additional areas of interests
include:
a. New approaches to testing large-scale software developments prior to installation. This work also
includes the evaluation of cost reduction opportunities.
b. Development of a quality approach to software development, effects of time to market pressure
and cost containment are also involved.
c. Technological Change as a Competitive Weapon - Rapid advances are being made in pattern
recognition, image processing, expert systems, communications networks, voice/data
transmission, copying, data storage/retrieval, word processing, printing and office automation and
Electronic Data Interchange (EDI).
d. Development of a set of standard metrics for software development programs for large computer
users.
e. Evaluation of the effects of risk (technological, environmental, economic, competitive etc.) in
technology investments.
We have a deep interest in the rapidly emerging e-Commerce field. Research is being conducted in the
on-line banking segment and in the arbitrated commerce area. This work comprises of the
development of e-Commerce strategy in an on-line market where both buyer and seller “deal”
simultaneously. Much work is oriented towards the understanding of the underlying mechanisms and
inherent technological and human factors issues.
22
Canadian Academic Collaboration
1. Professor Carole Chauncey at Ryerson University is collaborating on a research project into software
testing technologies and methodologies.
2. Professor Teresa Menzies at Brock University is collaborating on research projects into the
outcomes of former graduates of the Entrepreneurship courses given by me at the University of
Toronto.
3. Professor Brenda McCabe in the Department of Civil Engineering and I co-supervise a student and
work together on productivity measurement projects.
4. Professor Peter Pille at Ryerson University School of Information Technology Management is
collaborating on Productivity and corporate performance in the Credit Union industry.
International Collaboration
1. In September 1993 a M.A.Sc. Student has started her first year in Eindhoven University, Holland. If
she had returned to Canada, she would have completed her degree at the University of Toronto.
However, she chose to stay in Europe for the time being.
2. In November 1993, an exchange student from Belgium has started a research project focusing on the
Schedule II (foreign based) Bank technology challenges when operating in a foreign Country. This
project was completed in September 1994.
3. An exchange student from Holland commenced his research project in September 1994 and
completed it in July 1995. He was a student of Professor Kees van Hee of Eindhoven University,
Holland. He studied the Canadian Financial Services industry - specifically the securities lending
system in collaboration with the Royal Trust Company.
4. Professor Lawrence Seiford, Wade Cook, and John Robinson CIBC consortium.
5. Professor Knox Lovell, DEA on BC Credit Unions, University of North Carolina.
6. Professor Tapan Bagchi, Quality and Innovation in Software Development, Indian Institute of
technology.
7. Professor Patrick-Yves Badillo, DEA in Telecommunications Productivity studies, University of
Aix-en-Provence.
8. An exchange student from Holland commenced her research project in March 1999 and completed it
by the Fall of 1999. She was co-supervised by Professor Anthony Wensley (Joseph L. Rotman School
of Management, University of Toronto). She studied the effects on corporations by the installation of
Enterprise Resources Planning systems.
Academic conferences attended
1. Management of Technology Conference II, University of Miami, Florida, February 1990.
2. CASCON '91, IBM Research Laboratories, Ontario Science Centre, October 28, 1991.
23
3. Management of Technology Conference III, University of Miami, Florida, February, 1992.
4. Management of Technology Chairs Conference, McMaster University, April 14, 1992.
5. EUROTIMS International Conference, Helsinki, Finland, July 1992.
6. TIMS/ORSA Conference - San Francisco, November, 1992.
7. International Conference on Technological Developments and Social Progress, Technical
University of Budapest, Hungary, September 28-30, 1992.
8. EUROTIMS Conference, Lisbon, Portugal, July 1993.
9. CASCON '93 IBM Research Laboratories, Ontario Science Centre, October 25-28, 1993.
10. 4-th Annual Symposium on MOT, St. Adele, Quebec, October 12-14, 1993
11. CBA Symposium on Academic Research in Banking, Toronto, December 13-14, 1993.
12. Management of Technology Conference IV, University of Miami, Miami, Florida, February 28March 4, 1994.
13. TIMS XXXII Conference, University of Alaska at Anchorage, Anchorage, Alaska, June 12-15,
1994.
14. ORSA/TIMS Joint National Meeting, Detroit, Michigan, October 23-26, 1994
15. HICSS-28 - Hawaii International Conference on Systems Sciences, Maui, Hawaii, January 3-6,
1995.
16. INFORMS Los Angeles Spring National Meeting, June 23-26, 1995.
17. INFORMS International Meeting XXXIII Singapore, June 25-28, 1995.
18. Second International Symposium on Research Funding: Measuring Impact, NSERC and China,
September 13-15, 1995, Ottawa
19. Symposium on Industry-University Research and Development Collaboration, NSERC and The
Conference Board of Canada, September 20-21, 1995, Toronto.
20. INFORMS New Orleans National Meeting, New Orleans, October 29 - November 1, 1995.
21. HICSS-29 - Hawaii International Conference on Systems Sciences, Maui, Hawaii, January 3-6,
1996.
22. IAMOT Conference, Miami, Florida, Feb 29 - March 3, 1996.
23. University of Cyprus Symposium on: "Efficiency in Banking: Concepts and DEA Models",
University of Cyprus, April 10-13, 1996, Nicosia, Cyprus.
24. CANMOT Conference on Management of Technology, May 1-3, 1996, Montreal, Quebec.
25. INFORMS Washington Spring National Meeting, May 5-8, 1996, Washington, D.C..
26. IFORS triennial Conference (International Federation of Operational Research Societies), July 8-12,
Vancouver.
27. The Georgia Productivity Workshop, October 31- November 2, 1996
28. INFORMS ‘96 Atlanta Fall National Conference, November3-6, 1996
24
29. HICSS-30 - Hawaii International Conference on Systems Sciences, January 7-10, 1997, Maui,
Hawaii.
30. The 20-th Meeting of the EURO Working Group on Financial Modelling, April 24-26, 1997, InterUniversity Centre, Dubrovnik, Croatia.
31. CANMOT Conference on Management of Technology, April 30 - May 2, 1997, University College
of Cape Breton Island, Baddeck, N.S.
32. Performance of Financial Institutions, May 8-10, 1997, Wharton School of Business, U.
Pennsylvania, U.S.
33. La Méthode DEA et l’Analyse des Performances des Entreprises et des Organisations”, June 26-28,
1997 Marseilles, France
34. Joint International Meeting of INFORMS-XXXIV and EURO-XV, Barcelona, Spain, July 14-17,
1997.
35. EUCAN Programme for Cooperation and training in Higher Education Meeting, Milano, Italy,
September 5-7, 1997
36. 5-th European Workshop on Efficiency and Productivity Analysis, Copenhagen, Oct. 9-11, 1997.
37. NSERC Strategy on Developing Future Researchers Meeting, November 1-2, 1997, Ottawa
38. The Hawaii International Conference on Systems Sciences - HICSS-31, January 6-9, 1998, Hawaii,
Hawaii.
39. EUCAN Programme for Cooperation and training in Higher Education Meeting, Montreal, Quebec,
February 7-9, 1998
40. IAMOT Conference, February 1998, Orlando, Florida
41. INFORMS National Meeting in Montreal, April 29, 1998
42. CANMOT Annual Meeting, May 4-5, 1998, Edmonton, Alberta
43. Internet Commerce Conference by the Financial Post, May 11-12, Toronto, Ontario
44. CRMA (Canadian Research Managers Association) Workshop Investing in R&D for Business
Growth, May 8, 1998, Toronto
45. Canadian Academy of Engineers Annual Conference, June 4, 1998, Ottawa, Ontario
46. INFORMS International Conference, June 28-July1, 1998, Tel-Aviv, Israel
47. EURO XVI Conference, July 12-15, 1998, Brussels, Belgium.
41. DEA Conference, Wernigerode, Germany, October 16-18, 1998.
42. Georgia Productivity Workshop, October 29 – Nov 1, 1998, Athens, Georgia, U.S.A.
43. Hawaii International Conference on System Science XXXII, Maui, Hawaii, January 4-8, 1999.
39. EUCAN Program for Cooperation and training in Higher Education Meeting, Vancouver, British
Columbia, April 23-24, 1999.
44. INFORMS Cincinnati National Spring Conference, Cincinnati, Ohio, May 1-5, 1999.
25
45. IMAC/CANMOT 99 Workshop: Worlds of Innovation: Competitive Dynamics, R&D Strategy and
Risks, Banff, Alberta, May 7-9, 1999.
46. Canadian Academy of Engineers Annual Conference, Montreal, Quebec, June 10, 1999.
47. 5th International Conference of the Decision Sciences Institute, Athens, Greece, 4-7 July 1999.
48. IFORS '99 Beijing, China, August 16 - 20.
49. Sixth European Workshop on Efficiency and Productivity Analysis, Copenhagen, Denmark,
October 29 - 31, 1999.
50. Innovation Canada: Alliances for the Next Millenium, Ottawa, Ontario, Canada, November 30 December 2.
51. International DEA Symposium 2000, July 2-4, 2000, Brisbane, Australia
52. EURO XVII - 17-th European Conference on Operational Research, July 16-19, 2000 Budapest,
Hungary.
Industry reputation
1. Feature article and Cover Photo "Industry Profile: Dr. Joseph C. Paradi - Computer Service is a
People Business" ComputerData, Vol 3, #9, 18-19, (1978).
2. Article and photograph by Richard Spence, reporter, The Financial Times of Canada, "Micros Help
with the Homework" January 4, 1982.
3. Prominent mention and historical record in the book "Entering The Computer Age" by Beverley
Bleackley and Jean Laprairie, ISBN 0-7725-0015-0 (1982). Pages: 78, 79, 128, 129, 146, 147.
4. Article and photograph by Jonathan Chevreau, reporter, The Globe and Mail, "Skilled Help Shortage
Slows Computer Sector" February, 1983.
5. Article and photograph by Marianne Tefft, reporter, The Financial Post, "Transmission Issue Splits
Data-Processing Industry" February 19, 1983.
6. Article and photograph by Richard Blackwell, reporter, The Financial Post, "Going With Flow Key
To Success For Dataline" The Financial Post Special Report, Fall, 1984.
7. Industry Directions '85, predictions by Leaders of the Computer industry. Short article, Canadian
Datasystems, Vol 16, #12, 48-49 (1984).
8. Industry Directions '86, predictions by Leaders of the Computer industry. Short article, Canadian
Datasystems, Vol 17, #12, 64 (1985).
9. Selected as one of only twenty business leaders by Canadian Business magazine to the first ever
annual honour roll. "THE SUCCESSORS" are featured in an individual article with photos in the
magazine Vol 59, #8, 52, (1986).
10. Article and photograph in the Information Times monthly publication: "FISB Picks Paradi" Vol 8,
#1, 11, (1989).
11. Article and photograph by Gail el Baroudi, The Financial Times of Canada, "The Coming
Revolution in Banking", September 14, 1992, page 14.
26
12. Feature article in the September/October issue of Canadian Banker: "Info-Gurus Peter Wadkins and
Joe Paradi", Vol 101, #5, pages 15-21.
13. Major article on the CMTE research activity in DEA and productivity research in the Fall 1994
Canadian Productivity issue of Canadian Business: "Measure of Success" by Harvey Schacter, pp 1720.
14. Article in the UofT Bulletin on Mentortech "Tomorrow's Technepreneurs" by Suzanne Soto, March
20, 1995.
15. Major article in the University of Toronto Magazine: "Banking on Technology" by Deanne Fisher,
Vol XXII/No.5, Spring 1995, pp. 22-24.
16. WHO'S WHO In Toronto, A Celebration of This City on its 150th Birthday. Biography on Page 63.
Published by CNMH Association, ISBN 0-9691697-0-1, 1984.
17. WHO'S WHO In Canada. Biography on Page 530. Published by Global Press, ISBN
7715-7562-2, (1998). Biography was first included in 1977.
0-
18. CANADIAN WHO'S WHO. Biography on Page 957. Published by The University of Toronto
Press, ISBN 0-8020-4996-6, (1997), Volume XXXII. Listed since 1985.
19. WHO'S WHO IN CANADIAN BUSINESS. Biography on Page 605. Published by Trans Canada
Press, ISBN 0-920966-52-7, (1998), 18th Edition.
20. INTERNATIONAL BUSINESSMEN'S WHO'S WHO. Biography on page 247. Published by
Melrose Press Ltd. Cambridge, England, ISBN 0-900332-38-7, 1986.
Club memberships
19741980-89
19821988-94
19901997
The Mississauga Golf and Country Club, Mississauga, Ontario
The Fitness Institute, Toronto
The National Club, Toronto
The Beacon Hall Golf and Country Club, Aurora, Ontario
The Palm Beach Polo Club, West Palm Beach, Florida
Domaine et Golf Club de Pont Royal, Mallemort, France
Hobbies
Interest in the Performing Arts including Canadian Opera Company, Canadian Ballet Company,
Toronto Symphony, Theatre Plus, the Royal Alexandra Theatre.
Antique collecting including: Corkscrews, cork removers and bottle corkers as well as research into
their past history; Japanese antique artefacts called Netsuke, centuries old wood, bone, metal and ivory
carvings; Slide Rules, manual calculators and related materials.
Senior Hockey coaching instructor in the National Coaching Certification Program.
Sports: golf, tennis, hockey, skiing, squash and cycling.
27
EXHIBIT "A"
B.A.Sc. Theses Supervised
1990
1.
2.
3.
4.
5.
6.
1991
7.
8.
9.
10.
11.
1992
12.
13.
14.
15.
16.
1993
17.
18.
"Creation of an Executive Information System for the Toronto Stock Exchange" - Suld, C.K.,
and Ying, C.W.V. (Ind. Eng.)
"The Design and Implementation of an Information System for the Ontario Audio Library
Service" - Schuck, T.F.J. and Tejada, F. (Ind. Eng.)
"Optimal Strategies for Resolving Transaction Delays in the Integrated Payments System at the
Toronto Dominion Bank" - Marr, C.C.T., and Wong, M. (Ind. Eng.)
"Recovery Planning at ScotiaMcleod Inc." - Fong, H.Y., and Spinato, P.J. (Ind. Eng.)
"Bar Code Technology and its Applications at Teknion Furniture Systems Inc." - Do, N.H., and
Nguyen, T.P. (Ind. Eng.)
"Skills Inventory Implemented Under Presentation Manager" - Chan, K. and Servos, L. (Ind.
Eng.)
"The Study of Stationery Purchasing and Distribution Service at the Toronto Dominion Bank" Tsang, A. and Tsoi, M. (Ind. Eng.)
"Creation of an Executive Information System for Teknion Furniture Systems Inc." - Poon,
V.Y.S., and Wang, P.K.H. (Ind. Eng.)
"Analysis of the Quality Measurement Reporting System for the Royal Bank of Canada" Madhavan, P., and McGaw, B.G. (Ind. Eng.)
"Distribution and Marketing Strategy for Squeezed Fresh Orange Juice" - Lai, S., and
Rahardjo, S.K. (Ind. Eng.)
"Natural Language Interface to Wordperfect 5.1 for a Voice Recognition System" - Guttman,
R., and Jain R. (Ind. Eng., Co-supervised with Prof. Vanderburg)
"A Management Information System for Bullion Accounting" - Doniz, Susan and Lajous, René.
(Ind. Eng.)
"Document Imaging Applications Using FAX Technology at the Royal Bank of Canada" - Lai,
Katty, and Tsang Eva. (Ind. Eng.)
"A Financial Transaction System to Automate the Fee Chargeback Process for Failed
Payments at the Toronto Dominion Bank" - Tsang T., and Wong M. (Ind. Eng.)
"English to Braille Translation System for Braille Textbook Production at the CNIB" - Smith,
Anya. (Co-supervised with Prof. Vanderburg) (Eng. Sci.)
"Economical Operation of an Air Powered Reciprocal Engine" - East Elizabeth. (Chem. Eng.)
"Pricing and Chargeback Policies for Internally Used IS Services at the Royal Bank of
Canada" - Parsons, Mark. (Chem. Eng.)
"Commercial Paper Issuing System Futures at the Toronto Dominion Bank" - Pandya, Malini,
and DiZazzo, Joseph. (Ind. Eng.)
28
1994
19.
20.
21.
22.
23.
1995
24.
25.
26.
27.
28.
29.
30.
1996
31.
32.
33.
34.
35.
36.
37.
1998
38.
39.
"PC Based Home Banking: A New Perspective for the Toronto Dominion Bank", Paradi, Karri
and Pradhan, Soniya. (Ind. Eng.)
"Survey Data Analysis and Reporting System", Liu, Polly R., and Tam, Catherine Y.K. (Ind.
Eng.)
"Telecommunications: TD Bank Cross-Canada Wide Area Network Design", Wu, Lauren. (Ind.
Eng.)
"Design of an Optical Music Recognition and Aural Interpretation System for Printhandicapped Persons", Lam, Christina M.G. (Co-supervised with Prof. Vanderburg) (Eng.
Sci).
"Testing Tools and Methodologies", Dobbertin, Edward. (Chem. Eng.)
"Interactive Home Banking: A Framework for Bridging the Gap Between Technology and
Financial Services", Leung, Edna and Chak, Andrew. (Ind. Eng.)
"Object Oriented Databases and their Applicability to the Management of retail Branch
Banking", Kosic, Michael. and Donatelli, Leo. (Ind. Eng.)
"A Skill Inventory and Planning System for Information Technology Employees", Ladak, Salim
and Goldsmit, Enrique. (Ind. Eng.)
"Impact Analysis of Cash Management Services at the Toronto Dominion Bank", Kostiner,
Helen. (Chem. Eng.)
"Record Compression/Decompression Strategies in Very Large Record Applications on
Enterprise Systems", Simak, Paul. (Eng. Sci.)
"Canadian Mutual Funds Performance Evaluation using Data Envelopment Analysis", Khoo,
Andrew. (Eng. Sci.)
"User Friendly GUI Design for Data Envelopment Analysis", Pustilnik, Mark. (Eng. Sci.)
"Electronic Commerce Over the Internet: TD Bank Steps Into the Future", Bhargawa, Suneel,
1996 (Chem. Eng.).
"Outsourcing: Evaluating a Potential Business Strategy for the Royal Bank of Canada",
Bharwani, Nadia, 1996 (MIE).
"The Year 200 Initiative: Preparation and Planning for the Conversion of Software to
Incorporate Century-Sensitive Date Fields" Tonev, Peter, 1996 (MIE).
"Customer Data Base System for Account Reps", Lum, William, 1996 (Chem. Eng.)
"Upgrade project for the EXCEL memory Tester", Partaadmadja, Franciscus, 1996 (Eng. Sci.)
"Using Options Valuations Models to Model the Uncertainty in Significant Investments",
Qureshi, Ali and Adamcewicz, Adam, 1996 (MIE).
"Skills Inventory Management System", Domanski, Cezary and Peralto, Thomas, 1996 (MIE).
“Authentication Technologies: A new Era in User Verification for Banking”, Ho, Denise
(MIE).
“Utilizing Data Envelopment Analysis to Analyze the Efficiency of Credit Unions in British
Columbia”, Anadol, Burcu and Lou, Eric (MIE)
29
40.
41.
42.
43.
1999
44.
45.
46.
2000
47.
48.
49.
50.
“Royal Bank Daily Cash Management System for Small and medium Sized Enterprises”,
MacRury, Carey and Pegoraro, Lucy (MIE)
“Merchant System Interface for the Toronto Dominion Bank”, Barnes, Alexander (CHE)
“Bank Efficiency Analysis Using DEA: An Input Oriented Production Model”, Vance, Heather.
“Project Prioritization”, Iacobelli, Susanna (CHE).
“Customer Loyalty To Credit Cards”, Rogers, Mélanie S. (Eng. Sci)
"The Potential of e-Business in Call Centers", Wong, Victoria and Do, Duc (MIE)
“YUM-YUM Dim Sum – A Product of the YUM YUM Food Company”, Jahshan, Hatem and
Rogers, Michael (CHE)
"E-Commerce - Virtual Sales Coverage to Procter & Gamble Small Customers in Ontario &
Atlantic Provinces", Freire, Carla and Edelstein, Barak (MIE)
Solution Analysis Reporting for Imperial Oil Ltd. Optimizable Refinery Model Planning Tool",
Zinkov, Leonid. (CHE)
"Process Monitoring Using Statistical Process Control", Gupta, Arnab. (CHE)
"Internet Commerce Opportunities for the Financial Industry Applications at the Toronto
Dominion Bank", Adenwalla, Sakina and Kamgaing, Carmen. (MIE).
30