KHRISTINE M. NG
Mobile no: +965.65987348 / +965.60008802
Email: keesh_ng@yahoo.com
EDUCATION:
1996 – 2000
De La Salle - College of St. Benilde
BSBA – Computer Application
Manila, Philippines
WORK EXPERIENCE:
June 2011 – present
Office Manager – Doors Productions, Kuwait City
Primary
 Supervises office and assistant’s daily work load.
 Managing executive’s calendar, meetings and making travel arrangements.
 Managing and coordinate activities such as preparing reports, presentations and media campaigns –
budget & plan; coordinating projects with clients and handling daily work.
 Deals with internal and external business partners and vendors/ marketing suppliers.
 Creates marketing proposals and contracts for clients in relation to their needs.
 Constant research about customers, competitors and other factors affecting market.
 Provides administrative support which may include drafting updates/ correspondences and maintain
resource files.
 Maintains systematic upkeep of original documents and keeps track of updated versions and acts as
custodian.
 Plans work flow schedule in order to meet deadlines.
 Responsible for online media planning and measurement
Secondary
 Performs post-production activities such as creating & editing videos and assisting production shoot.
 Manages presence in social networking sites including Facebook, Twitter and other similar sites.
 Research and create social media strategies for clients.
 Maintains database of media contacts and marketing materials.
 Maintain and archive footages and image libraries.
April 2008 – May 2011
Media Coordinator/ Traffic Control – Doors Productions, Kuwait City
• Provides operational support including campaign management, trafficking & reviewing insertion
orders.
• Prepares and submits report in a timely manner.
• Maintains database of media contacts and all media publications/ materials.
• Maintenance and development of footage and photo libraries.
• Develop concepts and content of web pages for the company and its subsidiaries.
• Creates marketing proposal & contracts for clients in relation to
• Constant research about customers, competitors and other factors affecting the market.
• General office duties which may include drafting updates/ correspondences and maintain resource
files and communications program materials.
• Organize, distribute and control the order of the entire traffic operations.
• Plans schedule of work flow in order to meet client deadlines.
June 19, 2007 - July 19, 2007 Digital Video Editor - Al Bahry Network, Kuwait City
• Responsible for assembling the final product as a sequence consisting of shots from the raw footage.
• Inputting uncut rushes and sound, and synchronizing and storing them into files on computer.
• Overseeing the quality and progress of audio and vision engineering and editing.
• Consulting with the director, producer and/or client throughout the post-production process.
• Selecting the most effective shot of a scene in terms of drama, story relevance or continuity.
October 2006 –Jan 31, 2007
Acting Operations Manager – Teletech, Philippines
March 2006 – October 2006
Senior Team Leader – Teletech, Philippines
• Leads an assigned group of supervisors and their teams.
• Reviews daily performance of team – including quality metrics, customer satisfaction, and attendance.
• Creation of action plans to enhance results and as well as correct performance deficiencies.
• Managing staffing ratios and seat utilization/ optimization to specified goals and contractual
obligations.
• Controls absenteeism and attrition through effective communication, creativity, recognition, and
performance management.
• Reports to the Operations Manager and may assume leadership role during absences.
• Understands the client’s business and can act as subject matter expert in the running of the operation.
• Builds working relationship with directors, managers, and client solution team.
March 2005 – March 2006
Team Leader – Teletech, Philippines
• Achieves targeted performance levels for the call centre by monitoring program performance real time
and making adjustments to meet service level outlined in the final attachment to this document.
• Active coaching for improved call performance, attendance and quality statistics.
• Attend internal and external courses to develop personal management and call centre skills.
• Performance coaching beginning with monitoring and providing feedback on CSR performance.
• Ensuring team performance is maximized by timely recognition of individual performance issues and
follows through with appropriate action.
• Appropriate time management to provide on-time service delivery.
November 2004 – February 2005
Senior CSR – TeleTech, Philippines
2003–November 2004
CSR – TeleTech, Philippines
• Complete escalation duties as required on a daily basis.
• Provides support and guidance to frontline staff, assisting in the achievement and maintenance of the
productivity targets.
• Monitors CentreVu providing Real Time Management and assist Team Leaders with meeting
contractual obligations.
• Monitors break management ensuring strict adherence.
• Coach and monitor the agents’ results and make adjustments to produce desired results.
• Handle support and sales calls
• Floorwalker for respective team (assist other agents)
2002 – February 2005
Freelance Digital Video Editor - Pixel Minds Studio, Philippines
• Responsible in operating the editing studio on a daily basis.
• Editing videos for other post-production studios
• Meeting/Presenting specifications with the clients
• Handle Corporate accounts: RCBC – A YGC Company: Anniversary Video / RCBC Savings Bank:
Advertising Campaign / Shell, Philippines: Lube Care Instructional Video
May 2000 – 2002
Digital Video Editor - DV Post, Inc., Philippines
• Editing videos & performs post-production activities
• Meeting/Presenting specifications with the clients
• Handle broadcasting/ corporate accounts: Shell, Philippines:
Lube Care / RCBC: Anniversary Video / Procter & Gamble, Philippines: Anniversary Video & WOW!
Campaign / Studio 23 – The Explorer / Channel 7 – Travel segment – edited the
segment for 2 seasons [6 months] / Channel 13 – Children’s program – edited the
program for 1 season [ 2 months]
Professional Skills:
• Shift management capabilities and ability to manage varying skills of employees
• Analytical ability to decipher statistical performance reports
• Superior customer service skills
• Strong multi-tasking and delegation skills
• Strong communication skills, both written and oral
• High level of organizational skills
• Ability to deal with conflict in a positive fashion
• Demonstrates confidence and maintains professionalism in both verbal and written communication
with all levels within and external to the organization.
• Computer literate with experience using Microsoft Office products
• Enjoys working with people and is committed to behaving in a manner that fosters a positive team
environment.
• Openly displays a sense of dedication to the organization and works to reflect the positives of the
organizational culture and values in all activities.
Trainings Attended:
• Targeted Selection Certification Training – July 2005
• TeleTech University Orientation – June 2005
• Time Management for Supervisors – May 2005
• Call Center Fundamentals – April 2005
• Quality Assurance Fundamentals – March 2005
Personal Background:
Fluent in English and Tagalog. Basic Arabic knowledge. Familiar with sign language. Proficient in MS Office
Applications and Adobe programs. Creatively inclined. Loves to surf the net, read informative books,
photography and plays volleyball & badminton.