Joel Martinez
adrijoel@gmail.com
3024 Foxhill Circle apt#208
Apopka , Fl 32703
407.485.0773 Cell
Objective
To obtain a position with a well established company so that I may utilize my
skills as well as obtain a better knowledge and understanding of the field I wish to
pursue.
Work Experience
02/13-present
CenturyLink
Altamonte Springs, Fl
Tier 1 Technical Support Specialist
Responsible for taking calls in a timely manner using Avaya Voip phones,
troubleshooting customer technical issues using various programs such as webpro,
ensemble, remedy and QRAD. Writing detailed notes and dispatching field
technicians. Provide exceptional customer service. TCP/IP, network programming,
logging into servers, rebuilding customer profiles.
09/12-12/12
United Parcel Service
Long Wood, FL
Driver Helper
Delivering packages in accordance to company standards, providing excellent
customer service. Loading and unloading packages, sorting packages. Process
packages using scanners.
The Meat House
12/11-08/12
Roslyn, N.Y
Deli/ Butcher
Responsible for taking orders promptly, customer relations, and food preparations.
Provide superior customer service, stocking and rotating meat merchandise in
accordance with company guidelines on merchandise presentation, safety and
sanitation. Keep the meat case organized, cleaning the glass, emptying cases and
trays, relaying customer requests to the meat cutter, wrapping merchandise and other
duties.
2/10 – 09/11
Alpina Beverages, S.A.
Guayaquil, Ecuador, S.A.
Sales Analyst, Jr
Responsible for analyzing, and reporting sales related information, under Senior
guidance, by collecting sales records and evaluating overall performance.
Tracking key performance indicators. Assisted in creating and presenting
standardized reports, complete with demographics and sales figure data. Helped
to provide support for marketing, retailers, and internal promotions.
9/06 – 12/10
City University of New York Graduate Center
New York, NY
IT Assistant
Responded to inquiries from telephone, email, and walk-ins by troubleshooting,
determining course of action, and either resolving or escalating the problem
when appropriate. Remotely assisted users with technology problems that
include, but are not limited to, CUNY first portal and applications, CUNY portal,
Blackboard, Degreeworks, ePermit, and LDAP issues throughout the University
campuses. Followed standard service desk operating procedures, accurately
logging troubleshooting issues using Track-it and Oracle tracking software.
Monitored email and tracking software for service requests forms such as new
staff, VPN access, IP printer setup and presentations, among others. Maintained
CUNY-licensed software. Provided excellent customer service, maintaining
proficiency with CUNY policies and services.
5/06 – 8/06
Stone Ridge
New York, NY
Sales Associate/ Stock
Provide excellent customer service, Receive Stock, price it accordingly and
organize. Stocking shelves and the front end of the store. Assist with special
order shoes.
9/04 – 5/06
The Gap, Inc.
Queens, NY
Sales Associate
Maintain work area/fitting rooms/ cash-wrap/sales floor standards to promote a
safe working and shopping environment. Perform all merchandise handling and
visual tasks to standard throughout the store. Demonstrate effective
communication when interacting with customers, co- workers and managers.
6/02 – 8/02
5/03 – 8/03
Seasonal
The Athletes Foot
New York, NY
Sales Associate
Assist customers with sizing and fit questions. Operating registers, stocking
product and completing other assigned tasks.
Education
2003 – 2007
2002– 2004
City University of New York-Lehman College
Bronx, NY
B.A. in Computer Information Systems and Business Administration.
City University of New York-Bronx Community College
Bronx, NY
A.A. in Computer Information Systems and Business Administration.
Skills
Fluent in Spanish. Proficient in Microsoft Word/Excel/PowerPoint, type 60WPM.
References available upon request.