Imperial College London
Job Description
Job Title
E-learning Support Officer
Department /
Section
Information and Communication Technologies Division
Location
South Kensington Campus
Reporting To
E-learning Services Manager
Working Closely
With:
ICT Technical Operations Teams
ICT Audio Visual Team
ICT Service Desk
ICT Faculty Support
Faculty Learning Technologists
Imperial Staff and Students
Level
Professional Services Level 3b
Working Hours
Full-time
Open / Fixed-Term
Fixed-Term Maternity Cover (12 months)
Job Purpose
Based in the ICT E-learning Services team, the postholder will be responsible for providing
support and guidance to staff and students for central ICT e-learning technologies.
Scope
Imperial College London, like most research oriented Universities is increasingly using
e-learning technologies to deliver its world class, exciting and innovative teaching services.
Growth in the use of technologies for learning, teaching and assessment has increased over
the past three years and is expected to grow further in the coming three years.
The ICT E-learning Services team are responsible for providing support for centrallysupported e-learning technologies and for ensuring compliance of College web sites and
web based user interfaces with respect to the legal requirements for web accessibility.
The team provide support for:






Imperial’s Virtual Learning Environments (VLEs), currently Blackboard Campus
Edition (CE8) and Blackboard 9.1. Blackboard 9.1 is being run in parallel during a
transition phase from Blackboard CE8.
Lecture recording system - Panopto
Plagiarism detection software - TurnitinUK.
Learning Object Repository – Equella
Peer Assessment system – WebPA
Mathematical testing tool – Maple TA (pilot)
Job Description
E-Learning Support Officer
Key Responsibilities
E-learning Support:
Assist senior members of the E-learning team to:
 Provide support for e-learning technologies via the ICT Service Desk system, by
telephone or in person, primarily to staff and students, and escalate more difficult
issues to senior members of the team when necessary.
 Work with ICT Technical Operations staff to assist with technical support and
maintenance of e-learning technologies.
 Develop training materials and documentation to help staff and students use
e-learning technologies in conjunction with Faculty Learning Technologists and staff
from the Educational Development Unit.
 Work with other members of the team and Faculty Learning Technologists on elearning pilot projects.
 Investigate new e-learning technologies and VLE extensions as requested by senior
members of the team and provide recommendations to the E-learning Services
Manager.
 Keep abreast of developments in e-learning in Higher Education both in the UK and
internationally.
Liaison
Internal liaison with:
 ICT Service Desk and Faculty Support staff in resolution of day to day requests and
problems arising from the use of e-learning technologies.
 ICT Audio/Visual support team where appropriate on audio/visual and associated
technologies.
 ICT Technical Operations staff to ensure smooth running of the e-learning
technologies.
 Staff from the Educational Development Unit, Faculty Learning Technologists and
Departmental academic and administrative staff concerning their use of e-learning
technologies, technical issues, guidance and set up of courses on the VLE.
External liaison with:
 Technical staff from suppliers of e-learning technologies (e.g. Blackboard, Turnitin)
including problem reporting, tracking, escalation through to satisfactory resolution.
 E-learning teams in other institutions.
To observe and comply with all College policies and regulations, including the key policies
and procedures on Confidentiality, Conflict of Interest, Data Protection, Equal Opportunities,
Financial Regulations, Health and Safety, Imperial Expectations (for new leaders, managers
and supervisors), Information Technology, Private Engagements and Register of Interests,
and Smoking.
To undertake specific safety responsibilities relevant to individual roles, as set out on the
College Website Health and Safety Structure and Responsibilities page
(http://www3.imperial.ac.uk/safety/policies/organisationandarrangements).
Job descriptions cannot be exhaustive and the post-holder may be required to undertake
other duties, which are broadly in line with the above key responsibilities.
Imperial College is committed to equality of opportunity and to eliminating discrimination. All
employees are expected to adhere to the principles set out in its Equal Opportunities in
Employment Policy, Promoting Race Equality Policy and all other relevant guidance/practice
frameworks.
Person specification
Specialist Skills and Knowledge
The successful candidate must be able to show that they have relevant practical experience
as given below.
Essential:
 Educated to degree level in a technical discipline or equivalent experience in an
e-learning support role.
 Experience of VLE (preferably Blackboard Learn) administration and use in an
educational environment.
 Experience of supporting lecture recording systems (preferably Panopto).
 An understanding of how web-based, multimedia and mobile technologies can be
used to enhance learning, teaching and assessment.
 Practical experience of web page production including knowledge of HTML and
CSS.
 An awareness of issues such as copyright, IPR, data protection, plagiarism and
accessibility (SENDA, DDA).
Desirable:
 Good technical understanding of Virtual learning Environments (VLEs) and Managed
learning environments (MLEs).
 Experience of using or supporting other e-learning technologies (e.g. plagiarism
detection software, assessment tools)
 Experience of writing training materials and technical documentation.
 Experience of delivering training on a one-to-one or group basis.
 Experience of working in an academic environment
 CMALT holder.
Essential Personal Capabilities
The following general capabilities will be required:
 Good customer service skills – the ability to provide appropriate and timely advice in
response to enquiries from customers
 Ability to self-organise and simultaneously manage multiple varied activities in order
to complete work to agreed timescales and quality standards.
 Effective written and verbal communication skills with the ability to explain technical
issues to both those with and without a technical background.
 Ability to write reports and well-structured documents.
 Good analytical skills, structured and methodical approach with attention to detail.
 A team player who can balance need, risk and pragmatism when developing
solutions.
 Ability to keep abreast of new techniques and practices and advise of potential
opportunities or benefits.