SERVICES AND INFORMATION BOOKLET
SEPTEMBER 2009
CONFIDENCE
WELLNESS
CONNECTION
ASSOCIATION FOR THE BLIND OF WA
GUIDE DOGS WA
Association for the Blind of WA – Guide Dogs WA
Our Vision
That people who are blind or vision impaired share quality of life equal to other
Western Australians.
Our Mission
Our mission is to maximise the quality of life of people who are blind or vision
impaired by building confidence, promoting wellness, and creating connection.
Our Values
We believe in a service and working environment that promotes excellence,
honesty, dignity, respect, integrity, courtesy and fairness.
Services and Information Booklet 2009
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Association for the Blind of WA – Guide Dogs WA
CONTACT LIST
VICTORIA PARK
61 Kitchener Avenue, Victoria Park 6100
(PO Box 101, Victoria Park 6979)
Tel: (08) 9311 8202
Fax: (08) 9361 8696
Tollfree: 1800 847 466
Email: hello@guidedogswa.com.au
Website: www.guidedogswa.com.au
ALBANY
Lotteries House
211-217 North Road, Albany WA 6330
Tel: (08) 9842 5566
BUNBURY
Lotteries House
99-101 Victoria Street, Bunbury WA 6230
Tel: (08) 9791 3200
GERALDTON
Lotteries House
180 Marine Terrace, Geraldton WA 6530
Tel: (08) 9964 3662
MANDURAH
Lotteries House
Suite 4, 7 Anzac Place, Mandurah WA 6210
Tel: (08) 9586 1147
Fax: (08) 9586 1187
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Association for the Blind of WA – Guide Dogs WA
CONTENTS
CONTACT LIST ................................................................................................... 2
VICTORIA PARK ........................................................................................................................ 2
ALBANY ...................................................................................................................................... 2
BUNBURY................................................................................................................................... 2
GERALDTON .............................................................................................................................. 2
MANDURAH ............................................................................................................................... 2
WELCOME BY THE CHIEF EXECUTIVE OFFICER .......................................... 7
POLICIES AND PROCEDURES ......................................................................... 8
OVERVIEW OF SERVICES................................................................................. 9
SERVICES, MEMBERSHIP AND SERVICE ACCESS FEE ............................. 10
Association Services .................................................................................................................. 10
Membership Fee .......................................................................................................................... 10
Service Access Fee ..................................................................................................................... 10
Payment Arrangements ............................................................................................................ 10
Exemptions from the Fee .......................................................................................................... 11
Other charges ........................................................................................................................... 11
Eligibility for Service .................................................................................................................. 11
SPECIAL BENEFITS FOR CLIENTS ................................................................ 12
Disability Support Pension (Blind) ............................................................................................ 12
Age Pension (Blind) .................................................................................................................. 12
Mobility Allowance .................................................................................................................... 12
Carer Payment and Carer Allowance ....................................................................................... 12
Assistive equipment assistance ................................................................................................ 12
Department of Veterans’ Affairs - Card Holders ....................................................................... 12
Pensioner Education Supplement ............................................................................................ 13
Volunteer Task Force Transport Scheme ................................................................................. 13
Travel Pass ............................................................................................................................... 13
Taxi Users Subsidy Scheme ..................................................................................................... 13
Companion Card ....................................................................................................................... 13
VISION MANAGEMENT SERVICES ................................................................. 14
Home-Based Programs............................................................................................................... 14
Group Programs .......................................................................................................................... 14
Living Well Groups .................................................................................................................... 14
Care for Carers ......................................................................................................................... 14
Vision Management Centre ........................................................................................................ 15
Appointments ............................................................................................................................ 15
Vision Management Centre Locations ...................................................................................... 15
SERVICES FOR CHILDREN AND FAMILIES .................................................. 16
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Association for the Blind of WA – Guide Dogs WA
Early Intervention Program ....................................................................................................... 16
Perron Early Learning Centre ................................................................................................... 16
School Age Services ................................................................................................................. 16
Social And Life Skills Program .................................................................................................. 16
School Holiday Programs .......................................................................................................... 17
Saturday Activities ..................................................................................................................... 17
Lotterywest Children’s Centre ................................................................................................... 17
CONFIDENT LIVING PROGRAM ...................................................................... 18
Leisure Program ........................................................................................................................ 18
Living Well Program .................................................................................................................. 19
Living Safe Program .................................................................................................................. 19
Coping with Loss ....................................................................................................................... 19
Transport Service ...................................................................................................................... 19
Podiatry Service ........................................................................................................................ 19
SPORT AND RECREATION PROGRAM ..................................................................................... 19
Blind Sport Clubs....................................................................................................................... 20
ORIENTATION AND MOBILITY SERVICES ..................................................... 21
Sighted Guide............................................................................................................................ 21
Canes ........................................................................................................................................ 21
Electronic Devices ..................................................................................................................... 21
Guide Dogs ............................................................................................................................... 21
Low Vision Aids ......................................................................................................................... 22
BRAILLE AND TALKING BOOK LIBRARY ...................................................... 23
Request a Book ......................................................................................................................... 23
Resource Centre ....................................................................................................................... 23
INDUSTRY SKILLS CENTRE ............................................................................ 24
Assistive Technology ................................................................................................................ 24
Vocational Advocacy ................................................................................................................. 24
Nationally Recognised Training ................................................................................................ 24
Braille Training .......................................................................................................................... 25
Cisco Networking Academy ...................................................................................................... 25
Client Workshops ...................................................................................................................... 25
EyeLink ...................................................................................................................................... 25
Technical Support ..................................................................................................................... 25
REGIONAL SERVICES ..................................................................................... 27
WHAT CLIENTS CAN EXPECT ........................................................................ 28
SERVICE COORDINATION.......................................................................................................... 28
YOUR RIGHTS .............................................................................................................................. 28
The right to be treated with respect and courtesy ..................................................................... 28
The right to be informed and to be consulted ........................................................................... 28
The right to be part of the decisions about your care ................................................................ 29
The right to receive quality service............................................................................................ 29
The right to privacy and confidentiality ...................................................................................... 29
The right to an advocate ........................................................................................................... 29
Advocacy Services .................................................................................................................... 30
The right to make a complaint ................................................................................................... 30
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Association for the Blind of WA – Guide Dogs WA
YOUR RESPONSIBILITIES ......................................................................................................... 30
ASSOCIATION POLICIES AND PROCEDURES ............................................. 31
Privacy Safeguards Policy ......................................................................................................... 31
What information may be collected about you? ........................................................................ 31
What will the personal information be used for? ....................................................................... 31
How will this information be collected and stored? ................................................................... 31
To whom will this personal information be provided? ............................................................... 32
Who should I contact if I have any questions? ......................................................................... 32
Complaints Policy ....................................................................................................................... 32
Do you have a complaint about the Association for the Blind of WA? ..................................... 32
How can you communicate your complaint? ............................................................................ 32
How will your complaint be handled? ....................................................................................... 33
How does the complaints process work? ................................................................................. 33
Complaints Officers ................................................................................................................... 34
Alternative Format Special Request Production Service Policy ............................................ 34
Community Participation and Integration Policy ..................................................................... 34
Decision Making and Choice Policy .......................................................................................... 34
Code of Practice for the Delivery of Accredited Training ....................................................... 34
Exit Policy .................................................................................................................................... 34
Fitness to Drive Policy ................................................................................................................ 34
Guide Dog Services Policy ......................................................................................................... 35
Individual Needs Policy .............................................................................................................. 35
Quality Service Improvement Policy ......................................................................................... 35
Service Access Policy ................................................................................................................ 35
Student Orientation and Induction Policy ................................................................................ 36
Student Selection and Enrolment Policy .................................................................................. 36
Training Assessment Appeal Policy ......................................................................................... 36
ASSISTING A PERSON WHO IS BLIND OR VISION IMPAIRED .................... 37
Guiding a Person who is Blind .................................................................................................. 39
MAKING A DIFFERENCE ................................................................................. 42
Making a Donation .................................................................................................................... 42
Making a Bequest ..................................................................................................................... 42
Volunteers ................................................................................................................................. 42
CONTACT LIST ................................................................................................. 43
Services and Information Booklet 2009
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Association for the Blind of WA – Guide Dogs WA
WELCOME BY THE CHIEF EXECUTIVE OFFICER
The first visit to the Association for the Blind for a person who has lost or is losing
their sight can be an emotionally difficult experience.
All staff of the Association understand that loss of sight can be devastating. We
have more than 100 experienced staff members whose main aim is to assist
each client to be as independent as possible, and to provide advice and support
to families and friends.
In this booklet we have included an overview of our services and important
information about the rights and responsibilities of our clients. Also included is
information about our policies and procedures. More detailed information about
our services, and formal and informal activities and courses are available upon
request from the Association.
Every three months we keep you in touch with new services and general
information through the Association’s client quarterly publication, Members of the
Association receive the publication, “Community Insight” and ‘What’s On”. All
information is provided in a format preferred by each client - audio, Braille, email,
large print or standard print.
For clients in Perth, we invite you to visit the Association’s new building at 61
Kitchener Avenue in Victoria Park. During your visit you can take advantage of
new facilities and services. One of these is the Resource Centre in the Braille
and Talking Book Library. The Resource Centre contains a collection of adult,
youth and children’s non-print format library resources that are available for
clients. During weekdays, between 8.30am and 4.30pm, drop in to sample a
talking book, browse the internet, use assistive technology to help you to read
printed material, make an over-the-counter loan or simply relax a while in a
comfortable chair and listen to a talking book.
We hope that members of the Western Australian community of all ages,
individuals and their families, can take full advantage of the wide range of
services we provide. Please don't hesitate to contact us if you have any
questions, concerns or need advice as to how we may assist.
Dr Margaret Crowley
Chief Executive Officer
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Association for the Blind of WA – Guide Dogs WA
POLICIES AND PROCEDURES
The Association aims to ensure that people who are blind or vision impaired who
approach the Association for the Blind for a service, receive a personalised,
prompt and effective response.
As a client you should be informed about what the Association can offer and
should be in a position to make informed decisions about which services you
wish to utilise. Our processes have been designed to ensure that this happens
from the point of initial contact and for as long as contact continues.
Detailed information about policies and procedures and the rights of our clients
are included on page 31
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OVERVIEW OF SERVICES
Since 1913, the Association for the Blind of WA has been providing a wide range
of services to Western Australians who are blind or vision impaired. Our
professional team offers specialist skills, training and advice to help people with
vision loss to regain confidence and achieve fulfilled and independent lives.
Each year, more than 3,500 people take advantage of services including:

The Braille and Talking Book Library produces Braille and audio copies of
books, textbooks and material in Braille or audio formats.

Orientation and Mobility instructors teach people to move around safely
and independently. They may use white canes, Guide Dogs or electronic
equipment.

Social Workers and Field Officers offer assistance with the emotional and
practical aspects of vision loss.

Occupational Therapists give support and training in daily living skills ranging from household management to personal care.

The Confident Living Program provides training and support in a wide
range of leisure, sports and recreation pursuits from discussion groups,
handcrafts, manual arts, music appreciation to gym and golf.

The Vision Management Centre helps to make the most of remaining
vision with the use of special optical and non-optical aids.

The Children and Family Services team helps children to develop physical
coordination, social and daily living skills, and provides support for
families.

Technology training in computing, keyboard skills, Braille and the latest
communications equipment. Technical advice is offered to people
entering the workforce who need special equipment.

Employment, advocacy and support services help people who are vision
impaired to obtain jobs and succeed in the open workforce.
Services are provided from the main office in Victoria Park and from regional
offices in Bunbury, Geraldton, Mandurah and Albany. Regular visits are
undertaken to rural areas throughout the State including the Kimberley and
Esperance regions.
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Association for the Blind of WA – Guide Dogs WA
SERVICES, MEMBERSHIP AND SERVICE ACCESS
FEE
Association Services
The Association for the Blind’s services include, but are not limited to:
 Braille and Talking Book Library services
 Orientation and Mobility services
 Vision Management Centre
 Independent living services in the home
 Confident Living Program (Leisure, Sport and Recreation services)
 Early intervention support for young children, including group programs
 Programs for School Aged Children
 Training leading to qualifications in IT and Business
 Braille beginner and development training
 Assistive technology development training
 Vocational advocacy assistance
 Guide Dog Program
 Association newsletter / regular information.
To receive services from the Association you need to be eligible (refer below)
and pay either an annual membership fee or a service access fee.
Membership Fee
Our membership fee is $11.00 and falls due each financial year. Membership of
the Association is open to:
 persons who are blind or vision impaired.
 family members of persons who are blind or vision impaired.
 individuals with specialist knowledge in the field of blindness or vision
impairment.
 other interested individuals
Membership benefits include:
 discounts when purchasing Aids for Daily Living items and telemarketing
products in our shop
 invitations to the Annual General Meeting
 voting rights
Service Access Fee
Anyone who wishes to use the Association’s services but does not want to
become a member will be required to pay our Service Access Fee of $77.00.
Payment of this fee entitles people to services for one year. Those who choose
to receive services for subsequent years are invoiced on the anniversary of their
previous payment.
Payment Arrangements
Both fees can be paid by direct debit, cheque, money order or credit card, or by
cash if paying in person at the Association.
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Association for the Blind of WA – Guide Dogs WA
Exemptions from the Fee
The Department of Veterans’ Affairs make payments on behalf of Gold Card
holders and those White Card holders whose war-caused disability relates to
vision impairment. However, Veterans who wish to become a Member of the
Association are required to pay their own Membership Fee.
Other charges
Some activities available to clients that are conducted by the Association or other
organisations, might incur charges. Examples include: training fees; confident
living program fees for activities, materials and transport fees; school holiday
programs; or entry fees to external facilities such as swimming pools.
Materials used during handicraft, pottery, mosaics and manual arts classes and
entry to a community facility will also incur a charge.
Eligibility for Service
Notwithstanding the Association’s right to offer services to other groups or
individuals as necessary, access to services and programs provided by the
Association for the Blind of WA is available to:
 Any person with a significant vision impairment who, after best correction,
experiences or is at risk of experiencing a functional difficulty, as a result
of his/her vision impairment. The individual may experience functional
difficulty in one or more areas, which include, but are not limited to the
following:
 orientation and mobility skills
 self care skills
 daily living skills
 ability to access information and to communicate
 ability to access and participate in the community
 fine motor and gross motor development
 cognitive and language development
 social and emotional development; and
or
 Children who have a vision impairment and additional disabilities, who are
receiving their primary service from another organisation, are eligible to
receive the Association’s orthoptic and orientation and mobility services,
as these are generally not available elsewhere. In these circumstances, all
other therapy and professional service provided by the Association for the
Blind of WA (i.e. occupational therapy, speech pathology, physiotherapy,
psychology and social work) will be offered on a consultative basis only, to
parents and other service providers.
or
 Clients’ family members and other non-vision impaired people whose
participation in a particular Association program is considered to be of
benefit to its clients.
For further details please contact the Client Liaison Officer on (08) 9311 8202.
Services and Information Booklet 2009
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Association for the Blind of WA – Guide Dogs WA
SPECIAL BENEFITS FOR CLIENTS
People who are blind or vision impaired may be eligible for a range of benefits.
Disability Support Pension (Blind)
The Disability Support Pension (Blind) is a payment issued by Centrelink, to men
aged 16 to 65 years and women aged 16 to 60 - 65 years (depending on
birthdate), who are legally blind. This pension is free of income and asset testing
and is not taxable. In some circumstances pensioners who are vision impaired
continue to receive this payment beyond 65 years of age.
Age Pension (Blind)
The Age Pension (Blind) is a payment issued by Centrelink, to men and women
of pensionable age who are legally blind. This pension is free of income and
asset testing, but may be subject to taxation.
Mobility Allowance
The Mobility Allowance is a payment issued by Centrelink to people over 16
years of age, who spend at least eight hours per week in employment (paid or
voluntary), vocational training, secondary education or job seeking and who
cannot use public transport without substantial assistance. This payment is not
means tested.
Carer Payment and Carer Allowance
Carer Payment and Carer Allowance payments are made by Centrelink to people
who provide a high level of personal care and supervision. These payments may
be made to carers of both adults and children.
Assistive equipment assistance
Lotterywest provides grants for the purchase of equipment for use by people who
are blind or vision impaired. It is available for the purchase of equipment to
improve an individual’s independence and includes video magnification systems,
text to speech scanning systems, specialised computer access software and
hardware, and Braille-related technologies. Computers and non-specialised
hardware and software are not funded. This grant is means tested.
Department of Veterans’ Affairs - Card Holders
Following assessment, the Department of Veterans’ Affairs may be able to assist
its clients with the purchase of adaptive equipment or low vision aids. Gold Card
Holders are generally eligible for assistance, whilst White Card Holders may be
eligible if vision loss is acknowledged by the Department as a war caused
disability.
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Pensioner Education Supplement
This fortnightly Centrelink supplement helps students, who are already receiving
a Centrelink payment, with additional ongoing study costs. To be eligible, a
person must be enrolled in an approved secondary or tertiary course, and
undertaking at least 25% of the course’s normal full time study load. A lump sum
Education Entry payment is also provided upon commencement of an approved
course.
Volunteer Task Force Transport Scheme
Administered by the Health Department and Volunteer Task Force to provide
transport for those who have an ongoing functional disability, regardless of age.
This service seeks to ensure that everyone eligible can get to their specialist, a
doctor, the shops and socialise for little cost.
Travel Pass
A travel card issued by the Association for the Blind, on behalf of the Department
of Planning and Infrastructure. It entitles the person, and his or her guide, to
travel freely on metropolitan buses, trains and ferries. Some free country and
discounted interstate and international travel is also included.
To be eligible for a Travel Pass, a person must have at least 75% visual
incapacity determined by measures of either visual acuity, visual field or a
combination of visual acuity and field. Staff of the Association for the Blind of WA
make this determination from calculations based on a formula provided by the
Royal Australian College of Ophthalmology.
Taxi Users Subsidy Scheme
Administered through the Department of Transport and provides members with a
50% (or 75% if a wheelchair user) subsidy up to $25 per trip, whichever is the
least, for all taxi travel. To be eligible, a person must be legally blind or have
severe vision loss, together with other health or mobility problems. A doctor must
complete the applications.
Companion Card
The Companion Card is issued to people with a significant, permanent disability,
who can demonstrate that they are unable to access most community activities
and venues without a carer. It allows the two to access participating venues
without the need to pay 2 admission fees. The Companion Card is managed by
National Disability Services WA. For more information freecall 1800 847 466.
Services and Information Booklet 2009
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Association for the Blind of WA – Guide Dogs WA
VISION MANAGEMENT SERVICES
The Association provides services at client’s homes and in the Vision
Management Centre.
Home-Based Programs
The Association staff visit clients in their homes across the metropolitan area.
Practical support, offered by occupational therapists, social workers, field officers
and orientation and mobility instructors, includes the provision of aids and
equipment training, information and advocacy. This assistance enables many
clients to remain living independently in their homes.
When our staff visit the home they look at the practical and recreational aspects
of daily living. They assist people with vision impairment to make use of their
abilities. Although many everyday tasks may become more frustrating, most can
be made easier by a variety of adaptive techniques and equipment. The staff
may;
 assist clients to independently use their telephone by modifying existing
telephones, advising of alternative types of telephones, improving lighting
in phone areas, creating personal teledexes and large print phone charts;
 advise on, and sell, a range of appropriate clocks and watches with large
faces and numerals, and Braille and talking clocks and watches;
 advise on and assist in many other areas of daily living to maximise
independence in daily living tasks (cooking, writing, banking, eating),
home duties (laundry and cleaning, shopping), personal care (showering,
managing medication)
We also offer assistance on work related issues, including worksite visits and
assessments, and advice on suitable workplace modifications.
Group Programs
Living Well Groups
Living Well Groups provide participants with an understanding of the causes and
effects of vision impairment and the opportunity to explore ways to cope with
vision loss in a supportive, group environment.
Care for Carers
The Association facilitates Care for the Carers groups for those who care for
relatives or friends with vision impairment to:
 Increase their knowledge and understanding of eye conditions; and
 Share information about strategies, services and benefits available to
individuals with vision impairment and their carers
 Gain valued support from others who are caring for people experiencing
vision loss.
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Association for the Blind of WA – Guide Dogs WA
Vision Management Centre
Professional staff including optometrists and orthoptists, provide the following
services:
 optometrical examination, assessment, prescription and provision of
optical aids (may include spectacles but more often magnifiers and
telescopic devices);
 demonstration of and training in the effective use of optical aids;
 advice on adapting your lighting; and
 techniques to make better use of remaining vision.
Appointments
Usually people are referred to the Association by an ophthalmologist or
optometrist. However, a referral is not necessary. The initial appointment at
the Vision Management Centre involves a vision examination, discussion of your
eye condition and evaluation for visual aids. Sufficient time is allowed to ensure
your needs are fully discussed and understood. Background information on your
eye condition from your ophthalmologist or optometrist is helpful before the first
appointment. This can be arranged by Association staff.
Vision Management Centre Locations
These services are provided at the Association office in Victoria Park. Services
are also provided through optometrists in the Albany, Mandurah, Bunbury and
Geraldton areas.
A limited service is provided in Kalgoorlie, Esperance, Narrogin/Katanning and
Busselton through a local optometrist.
Services and Information Booklet 2009
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Association for the Blind of WA – Guide Dogs WA
SERVICES FOR CHILDREN AND FAMILIES
The Children and Family Services team provides family-centred, home-based
and centre-based services, developed and implemented in partnership with
parents, and in collaboration with teachers and other professionals.
A child with a vision impairment needs assistance to develop good physical
coordination, language and cognitive skills, independent movement, social and
daily living skills. These are essential for their success in education and all
aspects of their lives.
Our team members work with parents to develop an individual program which will
enable their child, blind or vision impaired, to achieve his or her full potential. We
are also available to work with anyone involved in the care of your child.
Practical and emotional support is also available to children and their families as
they adjust to the impact of vision loss.
Services are provided to children from birth to 18 years of age and their families.
Early Intervention Program
The Association’s Children and Family Services team provides intervention for
children with vision impairment and their families in a range of environments
including homes, childcare centres and the Association’s centre. Services
include individual assessment and therapy programs, including orthoptic
assessment, occupational therapy, physiotherapy, psychology, social work and
speech pathology. Regular playgroups provide an excellent opportunity for
children aged 0 to 4 years to socialise, play and receive therapy, and for their
parents to meet.
Perron Early Learning Centre
The Association has a Kindergarten program for children aged from three to five
years and includes children with and without vision impairment. This innovative
program, which offers places for up to fourteen children, covers the key learning
areas, as well as opportunities to interact with the computers and technology in
the Variety Children’s Resource Centre.
School Age Services
Staff provide support to children and their families as they progress through their
schooling. Services such as occupational therapy, psychology and social work
can be accessed by clients at home, school or at the Association.
Social And Life Skills Program
The SALSA (Social And Life Skills) program is held incorporating a number of
activities each year including a camp.
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Association for the Blind of WA – Guide Dogs WA
School Holiday Programs
The Fun Club Holiday Program, supported by grants from the Disability Services
Commission and Department of Community Development, provides more than
40 children with several opportunities to participate in school holiday activities.
The children, aged 6 to 17, join in programs held during each school holiday
period.
Saturday Activities
The Association also operates the Saturday Program during school terms which
includes access to a range of activities including sport, art, assistive technology
and lending library in a fun, enjoyable way. It also provides opportunities for
peer support for children with vision impairment.
Lotterywest Children’s Centre
The Lotterywest Children’s Centre acts as the hub for the Saturday program and
Fun Clubs and is used by the young clients in the Early Intervention and
Kindergarten programs. The facilities include:
 Mega Theatre – extra large screen for viewing movies and playing games.
 Computer Club room – set up for young people to just drop in and use
assistive technology;
 Club Room – a casual kitchen and wet area;
 Variety Children’s Resource Room – for formal and informal use of
specially adapted computers.
Services and Information Booklet 2009
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Association for the Blind of WA – Guide Dogs WA
CONFIDENT LIVING PROGRAM
The Confident Living Program (CLP) includes leisure, sport and recreation
programs, transport and podiatry services. Participation in these activities can
have a positive impact on a person’s ability to increase their confidence and
wellness and to establish new friendships.
The CLP provides opportunities for social interaction and the learning of new
skills in an environment which is welcoming and designed to meet the needs of
people with vision impairment. To achieve greater independence, positive
outcomes and sense of achievement, activities and equipment are modified
using strategies to make them bigger, bolder, brighter and better organised. In
addition clients are taught to use their other senses to help compensate for their
loss of sight. Tactile markers, magnifiers, assistive technology, lighting and
equipment are all important aids which can make a real difference.
Specific group programs which incorporate principles of “Self Management” and
the “Wellness Approach” are run on a regular basis to enable clients to develop
coping strategies for dealing with the impact of vision loss and be involved in
making decision on issues that impact on their lives. Emphasis is placed on
maintaining and building on clients’ capacities, continuous learning and in
improving their quality of life.
Leisure Program
The Leisure Program aims to provide opportunities for young adults and seniors
who are blind and vision impaired to maintain and increase their functional skills,
independence, confidence and wellness; to communicate and establish
connections and social relationships. Through a repertoire of creative and
sensory activities, clients have opportunities for self expression and enjoyment;
and to increase their self esteem, self worth and to contribute to their local
community.
The extensive range of leisure activities that are provided in the Confident Living
Centre and in the community include:
 First and Second Click basic computers encompassing keyboard skills,
word processing, internet and email
 Table and word games
 Discussion groups and speakers
 Creative writing
 Music appreciation with DVDs and musicians
 Handicrafts encompassing mosaics, pottery, scrap booking, cane work,
knitting, spinning and woodwork;
 Cooking
 Conversational Italian
 Community outings to restaurants, musicals, museums, art galleries,
markets etc.
 Women’s Health Club with shopping, facials, foot spas, nutrition and visits
to cafés
 Short Holidays
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Living Well Program
The Living Well Program provides participants with an understanding of the
causes and effects of vision loss; strategies to cope with vision loss and
equipment that help with everyday tasks such as handling money, shopping,
personal care and meal preparation.
Living Safe Program
The Safe without Sight Program offers an opportunity to learn self defence
strategies to protect against physical and psychological attacks and to feel safer
at home, in the work place and the community.
Coping with Loss
The Coping with Loss program assists clients better manage the many losses
associated with vision loss and other aged related medical conditions.
Transport Service
Volunteer drivers and staff transport seniors who are not able to travel on public
transport or access external transport agencies, to travel from their homes to
participate in the Confident Living Program’s leisure, sport and recreation
activities.
Podiatry Service
Podiatry service is available every six weeks from a qualified Podiatrist.
SPORT AND RECREATION PROGRAM
The Sport and Recreation Program provides people who are blind and vision
impaired with opportunities to participate in and have access to a wide range of
sport and recreation programs in the Handa Sports and Recreation Centre and in
community facilities.
The Handa Sports Academy and Recreation Centre includes the following:
 Handa Gym is fully equipped with resistance machines, cardiovascular
equipment and free weights to cater for weight loss, building up fitness
and increasing muscle tone. A Health and Fitness Assessment and the
opportunity to participate in low impact exercise is offered to beginners.
Fitness enthusiasts are able to train and compete in the six monthly gym
championships. All clients are supervised by trained staff and/or
volunteers.
 Handa Hall provides the opportunity for goal ball, basket ball, boxing,
yoga, carpet bowls, swish and modified ten pin bowling.
 Handa Golf Simulation Room offers our clients access to our state-of-theart golf a great way to improve their swing by providing graphic and
auditory feedback of their swing.
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Association for the Blind of WA – Guide Dogs WA
Blind Sport Clubs
We can link people with vision impairment to Blind Sport Clubs namely:
 VIP (Vision Impaired Persons) 10 pin Bowling
 VB (Vision Impaired & Blind) 10 pin Bowling
 Westerners Blind Golf Club
 WA Tandem Cycling Advisory Council
 WA Blind Bowling Association
 WA Blind Cricket Club
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ORIENTATION AND MOBILITY SERVICES
Specialist Orientation and Mobility Instructors help clients to orientate themselves
to their environment, and travel independently with confidence, using other
senses, strategies and aids such as a cane or electronic device. Guide Dog
Instructors can train clients to work with a Guide Dog so that he or she can
confidently travel independently. There are numerous ways for people who are
vision impaired to move about safely and independently.
Sighted Guide
Almost every person who is vision impaired travels with a sighted person at
some time. For some people who are vision impaired assistance from a sighted
person is not necessary, however, it is important to recognise that individuals
may need a guide at some time. It is always best to ask first, to find out whether
or not the person needs a sighted guide. Full details, and diagrams, on how to
guide a person safely are included on page 39.
Canes
Three types of white canes are available for use, depending upon the purpose.
 ID Cane – this light weight cane is used primarily for identification
purposes by people who wish their vision impairment to be recognised by
others.
 Long Cane – people whose vision loss requires their use of a mobility aid
to assist with their independent travel may use a long cane. Each
individual’s cane is selected to match his/her height and stride length. The
cane is considered an extension of the index finger and is used to probe
the environment in front, enabling the user to avoid any obstacles or
changes of level.
 Support Cane – this is a white walking stick for people who need help with
balance or support while walking and who want to be identified as a
person with low vision.
Electronic Devices
Various electronic mobility devices are used in conjunction with either a long
cane or a Guide Dog.
Guide Dogs
Guide Dogs are provided to people who wish to use them as a mobility aid,
following an assessment by the Guide Dog Program Coordinator. Guide Dogs
are provided free of charge to people who need them. Please contact us if you
would like to discuss having a Guide Dog.
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Association for the Blind of WA – Guide Dogs WA
Low Vision Aids
Various Low Vision Aids are available from the Association’s Vision Management
centres. The most commonly used low vision aid for mobility purposes is a
monocular telescope.
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BRAILLE AND TALKING BOOK LIBRARY
Everyday communication between people is carried out, to a large extent, in the
written medium: letters, newspapers, accounts, telephone directories... the list is
endless. The Braille and Talking Book Library gives Western Australians who are
vision impaired or have other print disabilities, access to print in an alternative
format.
You can request personalised material to be produced in audio or Braille
formats. Examples of what you can request include: books, exam papers,
timetables, recipes, letters, manuals (for example home appliances or
computers), greeting cards, maps, knitting patterns, documents and menus.
Request a Book
You can choose from a large collection of talking books that are delivered to your
home via the post. The range of more than 5,500 different titles includes fiction,
non-fiction and children’s books.
Regular listings of new titles are available on our website, in large print, Braille,
audio and computer disk format, allowing members to make their own title
selections. If you wish to borrow a talking book you must provide your own
cassette player.
Resource Centre
A collection of adult, youth and children’s non-print format library resources is
also available for patrons who visit our Victoria Park premises. During weekdays,
between 8.30am and 4.30pm, drop in to sample a talking book, browse the
internet, use assistive technology to help you to read printed material, make an
over-the-counter loan or simply relax a while in a comfortable chair and listen to
a talking book.
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Association for the Blind of WA – Guide Dogs WA
INDUSTRY SKILLS CENTRE
The Industry Skills Centre was established in June 2007 on occupancy of the
Association’s new premises. The Centre is an integral part of the Training,
Employment and Information Services directorate, more commonly known as
TEIS.
The role of the Industry Skills Centre within the Association is to:
 provide vocational advocacy services to clients of the Association
 provide training to clients of the Association
 co-ordinate the development of training-related activities across the
organisation
 ensure the quality of training
Assistive Technology
Today’s technology can enable people who are blind or vision impaired to read
and write printed material, keep a diary, telephone directory or household
budget, send and receive email, or even surf the Internet!
Computers can be adapted to be used by people with little or no vision, through
the use of technology to magnify or speak screen information, or display it as
Braille. Electronic print magnifiers and text-to-speech scanners can provide
access to everything in print, from the telephone directory and the newspaper, to
the gas bill.
Vocational Advocacy
The Vocational Advocacy Officer provides guidance and support to clients who
are seeking employment or training. This is an important role that involves
liaising with the Vision Education Service, Disability Officers at TAFEs and
Universities, Careers Guidance Officers, the Disability Employment Network and
Centrelink. From time to time the ISC holds seminars to provide vital information
for clients, teachers and parents in a rapidly changing work, education and
training environment.
Nationally Recognised Training
Highly qualified Training and Development Officers deliver training to clients in
the following nationally recognised training certificate courses:


Certificate I in Information Technology
Certificate III in Business
These courses are funded by the Department of Education and Training of WA.
Clients who enrol pay a fee that is set by the Department, but may be eligible for
an education entry payment and a fortnightly education supplement payment.
The courses lead to award of a Certificate that is recognised by employers and
other training organisations throughout Australia or to a Statement of Attainment
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Association for the Blind of WA – Guide Dogs WA
for part completion of the Certificate. These courses have been highly
successful in assisting clients into full and part-time employment in business
administration or alternatively, to access further education and training at TAFE
or university.
Braille Training
Braille training is provided through the following courses:



Braille Blazers
Braille Grade 2
Braille for People who are Sighted
In addition, Braille reading groups provide clients with opportunities to practise
reading skills and improve or maintain literacy.
Cisco Networking Academy
The Cisco Networking Academy for people who are blind or vision impaired
(CAVI) operates through the Industry Skills Centre. This is a joint project
between Curtin University, which provides training staff and hardware, and the
Association, which provides the accommodation and support infrastructure.
The aim of the Academy is to provide training for clients both locally and
remotely to achieve Cisco qualifications, leading to employment opportunities.
People with Cisco qualifications may gain employment as computer networking
specialists, help desk operators and systems administrators.
Client Workshops
A program of half or full day workshops is offered to clients each Semester.
These workshops focus on the development of assistive technology skills and
are continually developed and delivered in response to demand from clients.
EyeLink
The Industry Skills Centre oversees the management of the Association’s
professional development program for people who work with people who are
blind or vision impaired. Workshops and seminars are marketed to a wide
variety of participants, including people who work in the home and community
care industry, aged care facilities, hospitals, schools, businesses, universities,
TAFEs, and disability employment providers.
Technical Support
Our expert technical staff can provide advice and support to assist people who
are blind or vision impaired, employers or other organisations to select and install
appropriate adaptive technology. We maintain, repair and upgrade all adaptive
equipment for use in the home or workplace. In addition, the Association offers
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Association for the Blind of WA – Guide Dogs WA
rental and sales of all adaptive technology products. Funding can often be
obtained where individuals find the cost prohibitive.
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REGIONAL SERVICES
With 25% of our clients living outside the Perth metropolitan area, the
Association has a strong commitment to ensuring, as far as possible, that people
living in rural WA can effectively access our services.
We have significant numbers of clients who receive services through our offices
in Geraldton, Mandurah, Albany and Bunbury.
In addition to these country offices, the Association provides regional services via
a regular schedule of field trips. We also work in partnership with optometrists
located in regional WA:
 Steer & Alley Optometrists, Albany
 Mr B - the optometrist, Busselton
 Nigel Chesterfield-Evans, Busselton
 Renae Snape, Eye Spy Optometry, Eaton
 OPSM - Bunbury
 Laubman & Pank, Esperance
 Laubman & Pank, Kalgoorlie
 Vision Plus, Mandurah
 Midwest Optical, Geraldton
 Stephen Bowes, Narrogin and Katanning
Specialist staff, including Guide Dog instructors, Technology and Training staff,
members of the Children and Family Services Team and Vision Management
staff visit country areas as required. Specialised services to indigenous people
and other service providers living in major towns and remote communities in the
Kimberley and the Pilbara.
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Association for the Blind of WA – Guide Dogs WA
WHAT CLIENTS CAN EXPECT
SERVICE COORDINATION
When the Association provides services to its clients it uses the Service
Coordination approach. This requires staff to be responsible for ensuring that the
organisation is responsive to your needs and provides you with the services you
need in a timely and appropriate manner.
The important elements of Service Coordination include:
 talking to you and creating a trusting, working relationship;
 identifying your needs;
 making a service plan;
 delivering service;
 checking your progress; and
 ending the process.
YOUR RIGHTS
Our staff recognise that as an Association client you have the following rights to:
 be treated with respect and courtesy;
 be informed and to be consulted;
 be part of decisions made about your care;
 receive good quality services;
 privacy and confidentiality, and to access all personal information kept
about you by our service;
 have another person of your choice support you and advocate on your
behalf;
and
 have your comments valued and to make a complaint if you are not happy
with the services you receive.
The right to be treated with respect and courtesy
Service providers must treat you with dignity and show respect for your ideas
and the decisions you make about your life. They should listen to what you have
to say, and are expected to show courtesy in their behaviour to you.
The Association acknowledges diversity and differing needs amongst its clients.
When working with clients for whom English is their second language, the
Association may employ the Translating and Interpreting Service to help facilitate
telephone conversations or face to face meetings. An interpreter with
appropriate translation skills can be employed to help Association staff
communicate with its clients who are deaf or deaf/blind.
The right to be informed and to be consulted
As a client you have the right to be informed about the services available to you
and about your rights as a client.
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The Association gives a copy of this Services Booklet to every new client. It
describes our services, includes background information about our organisation
and general information related to vision loss as well as referring to our relevant
policies and procedures.
As part of the organisation’s ongoing communication with our clients, we produce
a quarterly client newsletter
The right to be part of the decisions about your care
You have the right to remain in control of the care you receive, by being part of
decisions made about the services provided to you. This also includes the right
to cease or refuse service (refer to the Exit Policy in the policy list on page 34).
In your early contact phase with our organisation we will undertake a planning
process, in which you are an important participant, to develop your service plan.
This ensures that you play an active part in determining the services you receive
from us.
The right to receive quality service
An agency needs to inform you about what services it can and cannot provide.
You have the right to receive a planned and reliable service and are welcome to
use our suggestion box to provide feedback on our delivery of services (refer to
the Quality Service Improvement Policy and Procedure in the policy list on page
35).
The right to privacy and confidentiality
You have the right to confidentiality and privacy, and to obtain information held
about you on our files (refer to the Privacy Safeguards Policy, Procedure and
accompanying information in the policy list on page 31)
The right to an advocate
Everyone has basic rights as Australian citizens and these include expressing
your views. It can be helpful to have family or friends to speak on your behalf. If
this isn’t possible, a representative from an advocacy agency might be able to
help you. The role of these agencies is to advise people about their rights and
responsibilities when receiving services, and to act on your behalf with service
providers.
There is a number of agencies that may be able to provide you with an advocacy
service, however selecting the appropriate agency will depend on the nature of
the issue at hand.
The following list provides contact details of several advocacy services operating
in Western Australia:
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Association for the Blind of WA – Guide Dogs WA
Advocacy Services
Agency
Aboriginal Legal Service
Advocare
Blind Citizens WA
Citizen Advice Bureau of WA
Consumers’ Association of WA
Disabled Workers Union
Disability Discrimination Unit
Ethnic Disability Advocacy Centre
HeadWest
Health Consumers’ Council
Office of Health Review
Parent Advocacy in Education
People with Disabilities WA (Inc)
Welfare Rights and Advocacy Agency
Youth Affairs Council of WA
Contact Numbers
9265 6666
or 1800 019 900
Perth 9722 1694
Bunbury 1800 655 566
9371 2111
9221 5711
9358 0576
9328 3169
9470 2676
or 1800 642 791 or
TTY: 9470 2831
9388 7455
or 1800 659 921
TTY: 9221 9924
9330 6370
or 1800 626 370
9221 3422
or 1800 620 780
9426 0100
or 1800 813 583
9323 0600
9386 6477
or 1800 193 331
TTY: 9386 6451
9328 1751
9485 2750
The right to make a complaint
As someone using Association services, you have the right to give honest
feedback about the service you are receiving without fear of losing the service, or
having it reduced (refer to the Complaints Policy and Procedure in the policy list
on page 32).
YOUR RESPONSIBILITIES
While you have a number of rights as an Association client, you also have some
responsibilities to our staff. We ask you to:
 treat staff with respect and courtesy – for example, by letting them know
as soon as possible if you cannot keep an appointment
 provide a safe work environment for staff and help them to provide you
with services safely – for example, by not leaving floors slippery
 take responsibility for the results of any decisions which you make with
staff about your care.
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ASSOCIATION POLICIES AND PROCEDURES
To guide its work providing services to you, the Association has developed a
range of policies and procedures. Listed below are those of our policies which
are most relevant to our clients. The first two, Privacy Safeguards Policy and
Complaints Policy, have been described in more detail while a summarised
overview has been provided for each of the remaining policies listed. Any of the
Associations Policy and Procedure documents are available to you, in your
preferred format, on request to the Client Liaison Officer.
Privacy Safeguards Policy
Amendments made to the Privacy Act 1988, came into force in December 2001
to ensure information is treated with the utmost confidence. The Association is
bound by this Act and undertakes to adhere to the National Privacy Principles. A
copy of our Privacy Safeguards Policy can be found on our website
www.guidedogswa.com.au
In the course of our daily activities we communicate with individuals in order to
perform our service delivery or income generation functions. To interact with you
for these purposes, we collect, store and use personal information.
What information may be collected about you?
The Association may keep a record about you. This record will contain one or
more of the following items: name; contact details, ocular information; date of
birth; Medicare and Veteran’s numbers; medical and financial information. In
addition, we will record the details of your interactions with us.
What will the personal information be used for?
The Association may collect, store and use personal information for a number of
purposes including those outlined below:
 maintaining a contact record between you and the Association.
 managing, planning and arranging activities directly related to the
Association’s roles of providing services to people with a vision
impairment, and generating income in order to fund services and
research.
How will this information be collected and stored?
The Association will collect personal information about you from the following
sources:
 directly from you;
 from a third party; i.e. friend, family member or health provider.
If information about you is not received directly from you, you will be advised of
this and will have the opportunity to consent to our retention and use of the
information collected.
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Association for the Blind of WA – Guide Dogs WA
The Association uses a variety of physical and electronic security measures,
including restricting physical access to its files and secure, password controlled
databases to keep personal information secure from misuse, loss or
unauthorised use or disclosure.
To whom will this personal information be provided?
The Association considers that the personal information it collects is strictly
confidential, and with the exceptions below, will not disclose this information to a
third party without your written consent.
Regulatory bodies.
 Contractors engaged by the Association to help it carry out its functions,
as described above, including mailing services.
 Where the Association is required by law to provide the information.
 Information about the use of a service to an agency that, under contract,
funds the service.
Where the Association is required to disclose personal information, the
Association will require these parties to protect the information in the same
manner as does the Association.
Who should I contact if I have any questions?
Please contact us and ask to speak to one of our Service Managers if you:
 have any queries with respect to personal information we may hold about
you; and/or
 would like to access this information; and/or
 would like us not to hold or use information about you for a specific
purpose.
Complaints Policy
While our complete policy contains a full description, below is an overview of our
process for clients to be heard if they are dissatisfied about a matter concerning
the Association.
Do you have a complaint about the Association for the Blind of WA?
We understand that, as a client of the Association, there might be an occasion
when you want to express a complaint or grievance about us without fear of
retribution. We have developed a process to make this possible because we
welcome any opportunity to improve our services.
How can you communicate your complaint?
You can let us know how you are feeling by:
 speaking to a person face-to-face
 telephone the main switchboard number (08) 9311 8202
 telephone the feedback line (08) 9311 8219
 in print
 in Braille
 in electronic format.
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How will your complaint be handled?
Our complaints process ensures that your complaint will be received without
prejudice and will be treated promptly, fairly and in a positive way. When
engaged in the complaints process, the Association expects its staff, volunteers
and clients to: respect each others’ dignity; be fair and courteous to each other;
keep all matters confidential and give high priority to the complaint’s resolution
and remediation. You may involve another person as an advocate at any stage
of our complaints process.
How does the complaints process work?
Throughout the complaints process, you may express your grievance in the
format of your choice and we will respond in your preferred format.
Step One
In the first instance, it is best to communicate your grievance directly with the
person concerned. In most cases, particularly with good will on all sides, such
grievances can be immediately resolved.
Step Two
If Step One hasn’t achieved a resolution, you may contact an Association
Complaints Officer*to formally lodge your complaint. You may submit a record of
your complaint or speak directly to a Complaints Officer who will record it onto a
form. Your complaint will be referred to the Director concerned who will seek to
resolve it. The Director will send you a formal response within 14 days of the
lodgement date.
Step Three
If you are still not satisfied with the outcome you may refer the matter to the Chief
Executive Officer, who will attempt to achieve a resolution. The Chief Executive
Officer will send you a formal reply within 14 days of receiving your referred
complaint.
Step Four
If you remain dissatisfied with the outcome, you may refer your complaint to the
Board of the Association. The Board will make a decision about what further
action is required.
Step Five
Lastly, if you do not accept the Board’s decision it will inform you of other
avenues you may pursue to achieve resolution. These may include the Office of
Health Review under part 6 of the Disability Services Amendment Act (1999), or
Advocacy Agencies such as People with Disabilities or the Citizens Advice
Bureau mediation service. The Board may also choose to use an external
mediator and will bear costs involved, to a specified amount. The Board will not
pay for any legal costs.
Important Telephone Numbers
 Main Switchboard Number: (08) 9311 8202
 Feedback Line: (08) 9311 8219
 Toll Free (for WA country callers) 1800 847 466
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Association for the Blind of WA – Guide Dogs WA
Complaints Officers
Director: Client Services
Director: Training, Employment and Information Services
Alternative Format Special Request Production Service Policy
The Association is committed to providing printed information in audio or Braille
format via its Braille and Talking Book Library’s special request production
service. This service is designed to provide information that meets, in the least
restrictive way, the individual needs and personal goals of its clients.
Community Participation and Integration Policy
This policy ensures that the Association’s services are designed and delivered in
ways that offer opportunities for the physical and social integration of its clients in
the general community. The Association is committed to ensuring that, wherever
possible and practicable, those of its clients who so wish:
i.
have access to the same places as the rest of the community.
ii.
receive their services in community settings alongside other members of
the community.
iii.
have the opportunity to socialise and build relationships with members of
the wider community.
Decision Making and Choice Policy
The Association is committed to ensuring that all clients of the Association retain
maximum control over their own lives by having primary involvement in, and
influence over, decisions that affect them.
Code of Practice for the Delivery of Accredited Training
The Association for the Blind of WA is committed to providing high standard
training. Its Code of Practice describes how it meets its requirements as a
Registered Training Organisation under the Western Australian Quality
Assurance and Recognition system.
Exit Policy
In many cases the Association’s period of intervention with its clients is not openended. Engagement might cease: because the service being delivered is
completed; or because the service is no longer beneficial, appropriate or viable;
or for reasons that compromise Duty of Care obligations.
Fitness to Drive Policy
The rules about health and driving are developed by medical experts and agreed
to by all Driver Licensing Authorities in the country. Austroads guidelines state
that the criteria for an unconditional licence are not met “if the person’s visual
acuity in the better eye or with both eyes together is less than 6/12" (Assessing
Fitness to Drive, Austroads Inc. 2003:97). People should not drive if their visual
field along the horizontal meridian is less than 120° and in other circumstances
when the field of vision is affected.
During the course of conducting the Association’s normal activities, staff have
contact with people who continue to drive, when it appears they no longer meet
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the driver licencing criteria. Should staff become aware of this he or she will
inform the client of the risk of criminal and common law liability should he or she
drive under these circumstances. The Social Work staff of the Association are
available to provide emotional support and practical advice, to assist clients and
their families to overcome the problems associated with the loss of the driving
licence. These staff are aware of various services and strategies that may assist
with independent travel, and how to apply for a Proof of Age Card.
The Association will also refer the client to his/her eye specialist or GP who may
provide information to the Driver Licencing Authority to determine whether a
conditional licence is appropriate.
Guide Dog Services Policy
The Association is the largest provider of Guide Dog Services in WA. It is
committed to effectively and efficiently catering for the needs of its clients by
supplying, training and maintaining Guide Dogs according to standards
developed by the International Federation of Guide Dog Schools for the Blind.
Individual Needs Policy
The Association is committed to ensuring that all clients of the Association
receive services that are designed and delivered around their individual
circumstances, needs and preferences.
Quality Service Improvement Policy
The Association:
 provides clients with an opportunity to comment and make suggestions on
the services they receive and provide; and
 improves service quality by encouraging participation from clients in the
Quality Service Improvement process; and
 has a formal mechanism for the Association to respond to suggestions
from clients; and
 fosters a culture of continuous improvement within the organisation.
Service Access Policy
Access to services and programs provided by the Association for the Blind of WA
is available to any person with a significant vision impairment who, after best
correction, experiences or is at risk of experiencing a functional difficulty, as a
result of his/her vision impairment.
The individual may experience functional difficulty in one or more areas, which
include, but are not limited to the following:
 orientation and mobility skills
 self care skills
 daily living skills
 ability to access information and to communicate
 ability to access and participate in the community
 fine motor and gross motor development
 cognitive and language development
 social and emotional development.
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Association for the Blind of WA – Guide Dogs WA
Student Orientation and Induction Policy
The Association provides student induction as an essential part of its study
programmes. This is because the Association is committed to ensuring that its
students feel comfortable in their learning environment and are confident of the
course and organisational infrastructure.
Student Selection and Enrolment Policy
The Association’s selection of its students is based on the objective assessment
of the extent to which the stated competency standards and outcomes are likely
to be achieved by the applicant, given his/her qualifications, proficiencies and
aspirations. The Association provides enrolment information which fully
describes all contractual arrangements.
Training Assessment Appeal Policy
The Association recognises that a student might want to appeal against a
training assessment decision and provides a framework for such an appeal to be
lodged. Assessment decisions are made by assessors who review evidence
provided by the student to demonstrate current competency against a set of
performance criteria.
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ASSISTING A PERSON WHO IS BLIND OR VISION
IMPAIRED
People with a vision impairment can achieve high levels of independence.
Below are some guidelines that may help if you have contact with a person with
a vision impairment:

Most people who are legally blind or vision impaired have some remaining
useful vision, even if they can detect only shades of light and dark.

Speak naturally when introduced to people who are blind - they will
certainly let you know if they cannot hear you.

Always speak directly to a person who is blind or vision impaired, not
through a companion or guide.

When assisting people who are blind or vision impaired into a vehicle,
simply guide their hands to the door, they will do the rest.

When assisting people into chairs - simply place their hand on the back or
arm of the chair.

Don’t push the person ahead of you. Allow the person who is vision
impaired to take your arm. The motion of your body tells the person
where you are going.

When helping a person across a street, don’t jay walk. Tell him or her
when you are approaching the kerb on the other side of the street.

Some people may ask for the location of electric light switches in the
home or office, as they may prefer a lighted room.

Identify yourself by name on entering a room in which there is a person
who is vision impaired. It announces your presence and helps to identify
you.

Introduce a person who is vision impaired to all people in your group so he
or she is aware of who else is present.

Tell a companion who is vision impaired when you are leaving. This
saves him/her the embarrassment of talking without a listener.

Shake hands when meeting or leaving a person - this can substitute for a
friendly smile.

At functions using a public address system, inform the person where the
presentation will be made from so he/she can face the right direction and
not the amplifier where the sound is coming from.
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Association for the Blind of WA – Guide Dogs WA
38

If assisting a person who is blind to address an audience with a public
address system, you may need to help him/her locate the microphone.

A half-opened door is a dangerous obstacle. Always keep doors closed
or flush against the wall.

Areas where people who are vision impaired or blind move about (eg
corridors) should be kept clear of obstacles, particularly non-permanent
items, like bags, vacuum cleaners, display stands.

When giving directions, be clear and precise using terms like “left”, “right”,
and “the direction you are facing now”. Avoid giving visual clues like “over
there”, “blue building”.

Always ask first whether assistance is needed - don’t assume.

A Guide Dog is a working animal. Please don’t distract it by patting it or
trying to attract its attention when it is in harness.

Always inform people who are blind or vision impaired about the food
available. You may have to describe what is on the plate using the clock
face method eg: “meat is at 6 o’clock”.
Services and Information Booklet 2009
Association for the Blind of WA – Guide Dogs WA
Guiding a Person who is Blind
When you are assisting a person who is blind, you rely mainly on body language
and words. Relax and then use these guidelines to help you:
1. Making Contact - verbally communicate your intention
to offer assistance. If the person is in a chair, allow
him/her to get up unassisted. Touch the back of your hand
against the back of his/her hand. This is the signal for the
person to take your arm.
2. Grip - The person being guided takes hold of your arm
just above your elbow - with his/her four fingers on the
inside and the thumb on the outside of your arm. The grip
should be firm but not tight enough to cause you
discomfort.
3. Stance - Keep your arm relaxed. The arm of the
person being guided is also relaxed, bent at about 90
degrees and held close to his/her side. The person
being guided should stand beside you, about half a
pace behind.
4. Narrow Places - For narrow aisles, doorways
and other places where it is difficult to walk two
abreast, make a definite move with your arm
backwards and over to the centre of your back.
The person being guided responds by straightening
out his/her arm and stepping directly behind you.
Now you are in single file, one full pace apart.
His/her arm must remain extended to prevent either
of you from tripping over the other’s feet. When you
have passed through the narrow place, return your
arm to its normal position (by your side). The
person being guided responds by returning to the
normal position.
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Association for the Blind of WA – Guide Dogs WA
5. Opening doors - The person being guided must be
on the hinge side of the door. As you are approaching
the door, say to the person “We are coming to a door”.
It opens away from us and to the right.
If the person is not on the hinge side, change sides.
Take the doorknob in your left hand and open the door.
Ask the person you are guiding to hold the door until
you have both passed through then the person shuts
the door. For doors opening towards you the procedure
is the same. For doors opening to the left, the directions
should be reversed.
6. Stairs - Tell the person you are guiding that you
are approaching stairs and whether they are going
up or down. Always approach stairs and curbs at
right angles and stop as you reach them. If the
person being guided is not on the handrail side, ask
him/her to change sides if he/she wishes. As you
step down remain one step ahead, and then proceed
together in rhythm. Stop when you reach the end of
the stairs. This indicates that you have reached the
bottom (or top).
7. Getting into a Chair - Place the person’s hand on
the back or side of the chair. You may like to mention
which way the chair is facing. From then on most
people will manage by themselves.
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Association for the Blind of WA – Guide Dogs WA
8. Getting into a car - Place the person’s hand on
the door handle and indicate which way the car is
facing.
When the door is opened, the free hand contacts the
edge of the car roof and can then be brought down
to contact the back of the car seat.
Taken from Victoria Royal Guide Dogs for the Blind Associations of Australia,
1980
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Association for the Blind of WA – Guide Dogs WA
MAKING A DIFFERENCE
The Association relies on the generosity of Western Australians to fund vital
services for people who are blind or vision impaired. Each year, they donate
almost 40% of our funds through bequests and fundraising programs.
Making a Donation
When you make a donation to the Association for the Blind you can be assured
that your money will make a difference to the quality of the services and
opportunities we provide for people who are blind or vision impaired in Western
Australia. Donations (of more than $2) are tax deductible. Some people choose
to make a direct gift in response to our request for funds through the mail, while
others participate in payroll deduction schemes offered through their place of
work.
Making a Bequest
Bequests are vital to the Association’s ongoing capacity to provide guide dogs
and other services. We rely on these very personal and significant contributions
to ensure the continuance of our work. People who confirm their intention to
leave a bequest to the Association are invited to become members of the Arnold
Cook Society. The Society was established to honour Dr Arnold Cook who
brought Australia’s first Guide Dog to Perth in 1950. If you would like information
about the Arnold Cook Society, please contact us at the Association.
We suggest that a solicitor or legal advisor be consulted about a lifetime gift of
this kind.
Volunteers
Our supporters are the lifeblood of the Association – we wouldn’t be able to
continue our work without them. Each year, volunteers contribute about 25,000
hours of their time, or approximately $350,000 worth of labour to the work of the
Association.
Prospective volunteers attend a one-day induction program at the Association.
Detailed information about becoming a volunteer is available by contacting the
Association on (08) 9311 8202.
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Association for the Blind of WA – Guide Dogs WA
CONTACT LIST
VICTORIA PARK
61 Kitchener Avenue, Victoria Park 6100
(PO Box 101, Victoria Park 6979)
Tel: (08) 9311 8202
Fax: (08) 9361 8696
Tollfree: 1800 847 466
Email: hello@guidedogswa.com.au
Website: www.guidedogswa.com.au
ALBANY
Lotteries House
211-217 North Road, Albany WA 6330
Tel: (08) 9842 5566
BUNBURY
Lotteries House
99-101 Victoria Street, Bunbury WA 6230
Tel: (08) 9791 3200
GERALDTON
Lotteries House
180 Marine Terrace, Geraldton WA 6530
Tel: (08) 9964 3662
MANDURAH
Lotteries House
Suite 4, 7 Anzac Place, Mandurah WA 6210
Tel: (08) 9586 1147
Fax: (08) 9586 1187
End of Document
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