What languages are supported?
What languages are supported? Our compatibility matrices will let you know what versions of ServiceCenter support what
languages. The information below is from these matrices.
Document ID: 1641575
Last Modified: 12/7/06
SCR Number:
TOPIC
What languages are supported?
ENVIRONMENT
Product: ServiceCenter
Product Area:
Version: All
Build:
Database:
Platform:
Additional Information:
RESPONSE
Our compatibility matrices will let you know what versions of ServiceCenter support what languages. The information
below is from these matrices.
Compatibility Matrices
SC5.0.x Module: Language Support
Languages Supported by the SC system on specific Operation Systems:
E= English
L1 = Languages Enabled: English, French, German, Spanish, Italian, Portuguese, Basque, Catalan, Dutch Danish, Finnish,
Norwegian, Swedish, Icelandic
L2 = Languages Enabled: Polish, Bosnian, Croatian, Hungarian, Slovak, Slovenian, Czech
L3 = Languages Enabled: Japanese, Chinese (Simplified and Traditional)*, Korean* (* not supported on Java Client)
L4 = Languages Enabled: Bulgarian, Russian, Ukrainian
L5 = Languages Enabled: Estonian, Latvian, Lithuanian
L6 = Languages Enabled: Greek
L7 = Languages Enabled: Turkish
L8 = Languages Enabled: Thai
SC 5.1.x Module: Language Support
Languages Supported by the SC system on specific Operation Systems:
E= English
L1 = Languages Enabled: English, French, German, Spanish, Italian, Portuguese, Basque, Catalan, Dutch Danish, Finnish,
Norwegian, Swedish, Icelandic
L2 = Languages Enabled: Polish, Bosnian, Croatian, Hungarian, Slovak, Slovenian, Czech
L3 = Languages Enabled: Japanese, Chinese (Simplified and Traditional), Korean
L4 = Languages Enabled: Bulgarian, Russian, Ukrainian
L5 = Languages Enabled: Estonian, Latvian, Lithuanian
L6 = Languages Enabled: Greek
L7 = Languages Enabled: Turkish
L8 = Languages Enabled: Thai* (* not supported on Java Client)
6.0.x Languages, localization, and internationalization
ServiceCenter supports Unicode (UTF-8) on the server and client. Unicode is a worldwide standard compatible with ISO
10646 (www.iso.org). UTF-8 is part of the Unicode standard, which enables you to encode text in practically any script and
language. It also supports a comprehensive set of mathematical and technical symbols that simplify scientific information
exchange. ServiceCenter 6 supports UTF-8 as an encoding method for new or existing ASCII and multi-byte characters. For
more information about the languages and character sets supported by UTF-8, refer to www.unicode.org.
ServiceCenter approaches languages, localization, and internationalization as follows:
Japanese, French, Italian, and German (JFIG) language packs are available for download.
Language packs provide translated user interfaces (UI) and documentation.
ServiceCenter accepts and displays data for any language supported by UTF-8, regardless of the language pack installed.
Furhtermore, no translation is required for this feature to occur. For example, a French ServiceCenter system can accept and
display German. A Japanese system can accept and display Spanish.
In ServiceCenter 5.x clients, non LATIN-1 characters do not display correctly.
6.1.x Languages, localization, and internationalization
ServiceCenter supports Unicode (UTF-8) on the server and client. Unicode is a worldwide standard compatible with ISO
10646 (www.iso.org). UTF-8 is part of the Unicode standard, which enables you to encode text in practically any script and
language. It also supports a comprehensive set of mathematical and technical symbols that simplify scientific information
exchange. ServiceCenter 6 supports UTF-8 as an encoding method for new or existing ASCII and multi-byte characters. For
more information about the languages and character sets supported by UTF-8, refer to www.unicode.org.
ServiceCenter approaches languages, localization, and internationalization as follows:
Japanese, French, Italian, German and Spanish (JFIGS) language packs are available beginning with ServiceCenter 6.1.1.0.
6.2.x Languages, localization, and internationalization
ServiceCenter supports Unicode (UTF-8) on the server and client. Unicode is a worldwide standard compatible with ISO
10646 (www.iso.org). UTF-8 is part of the Unicode standard, which enables you to encode text in practically any script and
language. It also supports a comprehensive set of mathematical and technical symbols that simplify scientific information
exchange. ServiceCenter 6 supports UTF-8 as an encoding method for new or existing ASCII and multi-byte characters. For
more information about the languages and character sets supported by UTF-8, refer to www.unicode.org.
ServiceCenter approaches languages, localization, and internationalization as follows:
Japanese, French, Italian, German, Spanish and Simplified Chinese language packs will be available at a later date.
Language packs provide translated user interfaces (UI) and documentation.
ServiceCenter accepts and displays data for any language supported by UTF-8, regardless of the language pack installed.
Furthermore, no translation is required for this feature to occur. For example, a French ServiceCenter system can accept and
display German. A Japanese system can accept and display Spanish.
Language packs provide translated user interfaces (UI) and documentation.
ServiceCenter accepts and displays data for any language supported by UTF-8, regardless of the language pack installed.
Furthermore, no translation is required for this feature to occur. For example, a French ServiceCenter system can accept and
display German. A Japanese system can accept and display Spanish.
How to set up multiple language usage for the server
and the clients?
How to set up multiple language usage for the server and the clients? How does this work with other products? Does it
translate data, formats, labels, etc?
Document ID: 88686
Last Modified: 4/12/05
SCR Number:
Knowlix ID: CPI_543111
TOPIC
Need to set up one client to use a different language he has added the parameters to the client ini and did not work...
We are getting ready to expand ServiceCenter worldwide and will need to support a handful of languages for both
ServiceCenter and Get-Services.
01. How to set up multiple language usage for the server and the clients?
02. Do we need to set the ini parameter on each workstation?
03. Does it translate the formats and the data at display only or what?
04. Does any customized text label created in English get translated as well?
04-A. But it does translate the label text?
04-B. So it translates the text labels on all screens, but for any customized label, we would have to
somehow make the translation occur? How would that be done?
05. How do you specify more than one language?
06. The example gives language:german, then log:prod01.log - is a log needed for every language?
07. How will this work with Get-It?
07-A. So only English, French, Italian and German are available with Get-It!? So we can't do Spanish
or Portuguese?
07-B. What is UTF8?
08. Is there a cookbook that says to add additional languages do this, then this, then this?
ENVIRONMENT
Product: ServiceCenter
Product Area: Applications, Languages
Version: 5.1.x + All up
Build:
Database: General Inquiry
Platform:
Additional Information: Get-IT language compatibility in
connection with ServiceCenter
RESPONSE
01. How to set up multiple language usage for the server and the clients?
You need to verify that ServiceCenter server is running the EFIGS or JFIGS application and it is configured.
The workstation OS needs to be configured for multi-language support.
The ServiceCenter client must be EFIGS or JFIGS (depending on the version) as well.
EFIGS stands for English, French, Italian, German and Spanish.
JFIGS stands for Japanese, French, Italian, German and Spanish.
To change the language for a specific client, unless you have changed the login.prompt.g format (for versions
up to and including ServiceCenter 5.1.x), there should be a language selection dropdown box. If ServiceCenter
was installed with the EFIGS version, then the language will change on the screen for that client.
If no other languages appear in the dropdown on the login screen, then ServiceCenter was installed in only
English and the RAD/Applications (not RTE/binaries) would have to be re-installed.
Note: Depending on which version of ServiceCenter is involved Multi-Language Support could be called any
one of the following:

Language Pack

JFIGS (Japanese, French, Italian, German, Spanish)

EFIGS (English, French, Italian, German, Spanish)
02. Do we need to set the language ini parameter on each workstation?
No at login when multiple languages are installed on the server and client, there is a language drop down on
the client login format and you select the language there.
03. Does it translate the formats and the data at display only or what?
Depending on which language one is logged in under it uses the format for that language and any data entered
will be stored and displayed in that language. It does not actively translate data back and forth.
ServiceCenter merely stores data in the language it was entered and displays data in the language it was
entered. Formats are coded and stored in each supported language when the correct multiple language enabled
instance of the ServiceCenter server and client are installed.
04. Does any customized text label created in English get translated as well?
When you install a ServiceCenter EFIGS/JFIGS/Language Pack system, it also loads a copy of the formats for
each language. If a customized field is created on a format, it will need to be created in any language(s) that
may be used on that format as well. Multiple languages enabled ServiceCenter does not translate data or
formats, it merely displays what was entered or coded.
04-A. But it does translate the label text?
No it uses the format designed in that language.
04-B. So it translates the text labels on all screens, but for any customized label, we would have to
somehow make the translation occur? How would that be done?
No it actually does not do any translation functions at all. It is just displaying the information
based on the language of the format and the language that is was entered in. If translation is
needed to create the appropriate custom format(s), the best thing to do is use a ‘language
translation’ software tool. Google has such software available from their home web site.
05. How do you specify more than one language?
You specify the main language used by the most operators and then once the Language pack is installed, you
select the secondary language at login.
06. The example gives language:german, then log:prod01.log - is a log needed for every language?
No that is just the normal log parameter.
07. How will this work with Get-It?
Get-It has its own language packs that will need to be installed. It is EFIG only but is UTF8 compatible.
07-A. So only English, French, Italian and German are available with Get-It!? So we can't do Spanish
or Portuguese?
UTF8 compatibility means that you can customize the code for Get-It for the other languages.
HP/FKA-Peregrine Systems does not have it coded out of box.
07-B. What is UTF8?
Detailed definition of UTF8-Unicode Transformation Formats by the UTF-8 & Co. can be
found at http://czyborra.com/utf/
08. Is there a cookbook that says to add additional languages do this, then this, then this?
Hewlett-Packard/Formerly Known As Peregrine Systems (HP/FKA-PRGN) does not have a ‘cookbook’ per
se. The Get-IT installation guide has an in depth chapter on its language packs. ServiceCenter has
documentation in its installation guide and the language pack installation guide.
Here is some additional information on languages from our support web site online documentation. This information
is for ServiceCenter 5.1. For versions after 5.1, please see that version’s Installation guide and the online HelpServer
documentation.
ServiceCenter Introduction and Best Practices Release 5.1 : Overview of ServiceCenter
Language Support
Language support for ServiceCenter has two levels: enablement and localization.
Global Service Management
ServiceCenter's distributed service management capability makes it possible to deploy a global support
operation. A range of localized ServiceCenter versions are available at user login.
Enablement
When ServiceCenter is enabled for a language, users can enter and retrieve data, and create forms and
messages using the appropriate keyboard or other means of entry.
Besides English, ServiceCenter is enabled for:
All languages that use the Latin I code page
Chinese, both Simplified and Traditional
Cyrillic
Greek
Japanese
Korean
Polish
Thai
Important: Entering data into ServiceCenter in a language that is not supported can result in corruption
of that data.
Localized ServiceCenter Versions
Localized versions of ServiceCenter have been enabled for the language, plus the out-of-box forms
have been translated. They will display in the localized language, assuming that the language has been
set up by the system administrator.
Localized versions of ServiceCenter let sites and users select the language in which their system
displays by selecting from a drop-down list when they log into the system. This selection determines
the language for the forms, messages, and help text that will be displayed for their session.
Language Set-up
The system administrator sets up language support by setting the appropriate system parameters in the
sc.ini file. The language parameter defines the code page to be used, controls the way the data is
displayed, and determines how typed-in data is interpreted. The server runs the code page defined in
the sc.ini file. This, in turn, determines the code page used for the database.
The default language for a given user can be set up by the system administrator to be different from
that of the system's default language. The user-specific definition is set up in the sc3user.ini file.
Localized Versions Groups
Localized versions come grouped according to the code page they use. Current groupings available or
planned include:
English, French, Italian, German, Spanish, Brazilian Portuguese.
English, Japanese.
English, Polish.
The timing and availability of localized versions vary by release and language. For details about
specific requirements, see Contacting Customer Support.