IRG Ordering Process for AT&T Business Internet DSL Service
1. All orders should be submitted via the AT&T ordering spreadsheet. The only time
an order should be issued in the Web Order Tool is if you are instructed to do so
by AT&T.
2. All entries on the ordering spreadsheet should be CAPITALIZED. Except for
column H which is the field for att, it must remain “att”.
3.
4.
5.
6.
Column L is the speed column and it must have the speed entered exactly as what
is in the word document including how it is capitalized and no extra spaces.
Prior to placing your order, a secondary prequal should be conducted. Use this
link
http://iomdsl.ipservices.att.com/ordering/prequal.cgi?tid=13492867727916185
17&current_page=PREQUAL
The address and phone number that is placed on the order must be exactly as is
used to qualify the site.
Use the TN of 9085551234 for the prequalification.
If you do not get a positive result using the 908 number, redo the prequal using
the actual onsite TN. Always use the 908 number first. The only time an alternate
number should be used is if the site qualifies for Broadband at a speed that is not
acceptable for the application and this will allow us to see if the site will qualify
ADSL, this is only an option in the states of NV, CA, TX, OK, AR, MO, KS, IL, IN,
OH, MI and WI
If you have a successful prequal hit you should see results that look this
DSL Service Location
111 HOUSTON PKWY
HOUSTON, TX 77060
908-555-1234
This location is estimated to be 1310 feet from the central office.
Orderable DSL Services
Single IP
ADSL Up to 768 Kbps / Up to 384 Kbps IRDirect (Dry Loop) ($45.00)
[AT&T]
ADSL Up to 1.5 Mbps / Up to 384 Kbps IRDirect (Dry Loop) (Dynamic IP) ($50.00)
4/19/2013
Multi IP
SDSL 192 / 192 Kbps ($150.00)
[Covad]
SDSL 384 / 384 Kbps ($200.00)
[Covad]
SDSL 768 / 768 Kbps ($270.00)
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IRG Ordering Process for AT&T Business Internet DSL Service
[AT&T]
[Covad]
ADSL Up to 1.5 Mbps / Up to 384 Kbps IRDirect (Dry Loop) (Static IP) ($60.00)
[AT&T]
SDSL 1.1 / 1.1 Mbps ($350.00)
[Covad]
ADSL Up to 3.0 Mbps / Up to 512 Kbps IRDirect (Dry Loop) ($55.00)
[AT&T]
ADSL Up to 6.0 Mbps / Up to 768 Kbps IRDirect (Dry Loop) ($65.00)
[AT&T]
SDSL 1.5 / 1.5 Mbps ($400.00)
[Covad]
ADSL Up to 1.5 Mbps / Up to 384 Kbps
IR-Direct (Dry Loop) ($65.00)
[AT&T]
ADSL Up to 3.0 Mbps / Up to 512 Kbps
IR-Direct (Dry Loop) ($70.00)
[AT&T]
ADSL Up to 6.0 Mbps / Up to 768 Kbps
IR-Direct (Dry Loop) ($80.00)
[AT&T]
Sometimes on the prequal results you will see the word BROADBAND in place of the
word ADSL.
7. When you populate your order you must use the information from the prequal.
8. Column “I” is where the type of service is indicated: Dynamic (S) or Static (M)
9. Column “L” of the order form is where the speed is indicated. The information
below must cut and pasted into the field and must be exactly as typed with no
extra space in front or behind
Broadband
Broadband Up to 768/Up to 384
Broadband Up to 1.5/Up to 384-1.0
Broadband Up to 3.0/Up to 512-1.0
Broadband Up to 6.0/Up to 768-1.0
Broadband Up to 12.0/Up to 1.0
Broadband Up to 18.0/Up to 1.5
Broadband Up to 24.0/Up to 3.0
AT&T ADSL IR (CA, NV, TX, MO, AR, OK, KS, NE, IL, WI, OH, IN)
Standard ADSL 768-384Kbps IR-DIRECT
Enhanced ADSL Up to 1.5/Up to 384 IR-DIRECT
Enhanced ADSL Up to 3.0/Up to 512 IR-DIRECT
Enhanced ADSL Up to 6.0/Up to 768 IR-DIRECT
10. Column M Line share = N
11. Column N Dry Loop = Y
12. Column O Managed = N
13. Column P Email = N
14. Column Q have the Customer Name
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IRG Ordering Process for AT&T Business Internet DSL Service
15. Column R the Site ID
16. Columns S through AW should have the information requested.
17. Column AZ; This field is limited to 100 spaces. Include information:, Building
Name, and type of building, such as mall, high-rise, campus. Also include
information such as location of NID, Time of day for installation.
a. The following information is not included in your 100 spaces. It is used by
the order writer only. This is also the field to indicate if more than 5 static
IP addresses are required or if ordering ADSL IR 1.5 Single Static.
18. Once you have completed your order, attach the spreadsheet The spreadsheet
should be titled with Wholesale Customer Name_Intitials_DATE_Alpha (Alpha
indicating the sequence of the orders for the day)
Example: IRG_NL_02262013a
19. Send your order to AT&T via email to ATTBusInternetDSLOrders@att.com
4/19/2013
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