Night Audit Check List
Front Desk Services
____ Review communication log from previous shift.(Diary)
____ Count and verify drawer. $300.00
____ Print a Vacant Rooms report-> Misc.-> reports-> type in vac-> click OK-> uncheck
occ.->Print
____ Print the in house by Alpha go to Misc.-> reports-> guest in house-> gust in house by
alpha->OK-> Print
____ Check for any remaining due outs. Go to Cashiering-> Billing and search for due outs
only.Check out or extend their stay as necessary.
____ Check for arrivals and cancel non-guaranteed reservations. Front Desk-> Arrivals->
Search.
____ Review TRACE REPORT: Front Desk-> Traces-> Unresolved-> Resolve all.
____ Print the Do Not Rent Report: Rooms Management-> Housekeeping-> uncheck clean
and dirty-> Print-> Generate Housekeeping Details Report. OK
____ Check for any Discrepant Rooms in Housekeeping. Go to Rooms Management->
Discrepant Rooms. Resolve as necessary.
____ Check Lost Interfaces (Room 9500) Cashiering-> Billing-> type room 9500->tab-> If
there are any postings double click and see what room they came from:(example #111,
that mean it came from room 111, left click then choose transfer, then transfer it to
room 111. If the room # non-exsiting that it is admin) Post an adjustment for that
balance. If done correctly the bal. will be ZERO. Check for ADMIN room 9501. If
there is a balance then follow the same steps above.
____ * Month End (only do this on the last day of the month) Go to Options-> Add On and make
a copy of the reservation for the next day and ending on the last day. Make sure you block
it to room 9500. OK. Now go back to lost interfaces Account anf ensure that you have a
zero balance then Check Out. Do the same for room 9501(admin) After Audit is complete
Check them back in.
____ Perform a Bucket Check: Misc-> Reports-> Guest in House-> Guests in House Rate
Check by Room Report-> OK-> Print. Make sure there name, rate, payment type,
signature, address is on the Folio. If not you will have to print one. Front Desk-> In
House Guest-> type in the room number-> tab-> Highlight that room-> OK-> Print
folio.
____ Print the Tax Exempt Report: Misc-> Reports-> Guest in House-> guest in House by
Tax Type-> choose all exempt choices and verify.
____ Reservation Forcast Report: Misc-> Reports-> type in res-> tab-> Highlight
Reservation Forcast-> Ok-> Print.
____ Market Code Statistics report: Misc-> Reports-> type market-> tab-> Highlight Maket
Code Statistics Report-> OK-> Print
____ **Only if it is or about to be storming** Print Down Time Report: Go to Misc.->
Reports-> Shift reports-> Down Time report-> short batch (9)-> OK-> PrintPrint
Down Time Report: Go to Misc.-> Reports-> Shift reports-> Down Time report-> short
batch (9)-> OK-> Print
Credit Card Balancing
____ Review the Authorization Limit Exeeded report for credit cards high balances that need
additional CC authorization and update approval amounts-> Go to Cashiering-> Billing>CC-> Additional Authorization-> enter the amount desired-> OK-> Wait to get an
approval number.
____ Credit Limit Report: Mics-> Reports-> type in credit-> click on credit limit-> OK->
uncheck Exceeding Appr only-> Print
____ Balance Paperwork using payments of the day: Get the payments out of the folders. Go to
Misc->reports->type jou-> tab-> Journal by Cashier and Transaction Code ( In the
Group By: Transaction Sort order Room -> ADD-> REMOVE ANYTHING ELSE IN
SIDE THE RIGHT BOX). Put an X by all that apply-> OK-> Print. Then go back and
print one for each excluding Cash. Example: If you have Visa, mastercard, and AX than
print one for each using the steps above. If there is not a folio go to Cashiering-> Cashier
functions-> Folio history-> choose the name-> print.
____ After Midnight transfer CC (Credit Cards) from Opra To Proto Base: Go to Cashiering
(at the top of the screen)-> CC Settlements-> Click on SETTLE. Transactions must be
for $1.00. If done properly the total at the bottom should be zero. If any transactions fail
look for missing authorization codes- obtain one for each transaction that is missing and
click settle again. If they still do not go through you will have to add them to Protobase
manually.See ***
____ Close you cashier. Go to Cashiering-> Close Cashier-> Confirm you totals-> OK-> If
you have money make a drop-> follow instructions for dropping money.
Credit Card Prelim Report (Proto Base)
____ Go in to Proto Base and follow the instructions in the BIG BINDER.
____ PB admin Pre-Settle Report
____ Before closing PB click on save. Save. Put the date of the Audit as the file name.
____ *** To enter an Credit Card to Proto Base Manually Go to Transactions (at the top of the
screen)-> Referance Number = Folio Number-> Terminal = TERMCashier ID -> cashier
number-> trans type = what the amount is (example: if it is a guest refund, it would be
refund.)-> Account Number = Credit Card Number-> exp = exp date off card-> amount =
the amount (if it is a refund you DO NOT put a neg. sighn(-) just the amount)-> Customer
= their name-> Bus. Date = todays date(you can hang the mouse over the time and get the
date)-> time 12:00:00-> folio = folio number-> Charge Desc=Loading-> check in date =
the day they checked in-> check out = the day they check out->Number of nights = number
of night they was there.
____ If there is an error or the system doesnt PASS then call Proto Base at (1-877-732-1799).
Night Audit
____ Log ALL users out of OPERA. Not just F8, but completely out of the system.
____ Double click on Opera. Click on "END OF DAY". Click START. This will start the
night audit process. If at anytime this fails call Opera support (1-800-937-2211).
____ * Only on the first day of the month. Check In Lost Interfaces (9500) and Admin (9501).
Go to Front Desk-> Arrivals-> Search-> Check In. Make sure that the rate amount is
0.00.
____ Place all paperwork in the envelope.
____ Verify that the tapeless backup completed. Go to the server (in the phone room) click on
Live State Recovery icon-> Backup History-> scroll down to the bottom and look for
Opera D\\: -> Look for todays date-> and it should say Auto Full Backup complete.
____ After audit run a Trial Balance report Misc.-> reports-> type in TR-> search-> click on
Trial Balance-> OK.
____ Run a Forecast report. Go to Misc.-> Reports-> type in For-> Search-> Ok->Start Date
is to days date-> end date is seven(7) days from then-> OK-> Print.
Finishing Up
___ Go to Holidex on the desk top-> double click-> type in mgt(management functions)>6(denial & regret reports)->1(daily reports)-> 2(Regret report by transaction date
by market)-> Print(ctrl+p)-> tab->X->F6(detail)->Print(F11) or ctrl+p. Put in Kevins
Box.
____ Print Rapid Check Outs. Go to Cashiering-> Cashier Functions-> Batch Folios-> Folios
for guest departing today-> Interim Bill-> Room Number-> All guest-> Credit Cards
Only-> Only windows billed to Guest-> Summary check by no.-> close-> Print All.
(Give to the breakfast person)
____ News Papers for Priority Club Members only. Misc-> Reports-> Guest in House->
Guest in House by Room-> for Membership place an X next to PC-> OK-> Print.
(Give to breakfast person).
____ Charge your GTD no shows (if there are any). If so Go to Cashiering-> Passerby->Post> Choose the Guest name->Post an No Show charge-> then charge the Credit Card on
file and then a receipt will print out.
____ Close you cashier before leaving Cashiering-> Close cashier-> confirm you totals->
OK-> Print. Place all paperwork in its proper place.
FYI
____ If you need to look up some ones PC # go toHolidex Acess on the desk top. Run the
program-> hit F3 until the screen is blank-> Then type in FMDS and enter-> put in the
code 01-> enter-> Fill out as much information as you can about that person.
SIGN ______________________________
DATE ____-____-2007