COMPLAINT LETTER RUBRIC
Name ________________________ date ____________ homeroom ________
Used an appropriate product
____/5
Letter Elements:
Headings
Greeting
Body
Closing
Signature
____/10
Body of letter contained all parts:
_____/15
Stated something positive
Stated the product/service purchased
Stated what the problem is
State if receipt or proof of purchase is enclosed
Stated what you expect and when you expect to hear from them
End by stating confidence in the company “making it right”
TOTAL
_____/30 points
COMPLAINT LETTER RUBRIC
Name ________________________ date ____________ homeroom ________
Used an appropriate product
____/5
Letter Elements:
Headings
Greeting
Body
Closing
Signature
____/10
Body of letter contained all parts:
_____/15
Stated something positive
Stated the product/service purchased
Stated what the problem is
State if receipt or proof of purchase is enclosed
Stated what you expect and when you expect to hear from them
End by stating confidence in the company “making it right”
TOTAL
_____/30 points
Writing a letter of complaint:
 Think of a product or service that you have had a problem with (or you can come
up with one) but it must be of appropriate nature
 Using the business letter format:
 your name & address
 date
 the company’s name & address – can make this up
 greeting (for ex. Dear Customer Service,)
 body of the letter - which must include
1. state something positive about the company or the product
(for ex. I have greatly enjoyed my iPod or I only by Express
products because they fit so well)
2. state exactly what product or service you have
3. state specifically what the problem is
4. tell them exactly what you expect them to do and by when
5. tell them if you will be enclosing receipts or proof of purchase
6. end the body by stating your confidence in their company’s
desire to “make it right”
 Closing
 Signature
Writing a letter of complaint:
 Think of a product or service that you have had a problem with (or you can come
up with one) but it must be of appropriate nature
 Using the business letter format:
 your name & address
 date
 the company’s name & address – can make this up
 greeting (for ex. Dear Customer Service,)
 body of the letter - which must include
7. state something positive about the company or the product
(for ex. I have greatly enjoyed my iPod or I only by Express
products because they fit so well)
8. state exactly what product or service you have
9. state specifically what the problem is
10. tell them exactly what you expect them to do and by when
11. tell them if you will be enclosing receipts or proof of purchase
12. end the body by stating your confidence in their company’s
desire to “make it right”
 Closing
 Signature